METRO. Monthly Board Report. February 2009

Transcription

1 METRO Monthly Board Report Operating Capital Service Performance February 29 3/17/29

2 February 29 MONTHLY BOARD REPORT Table of Contents Section A Section B Section C Section D Section E Section F Section G Section H Operating Budget February 29 / budget vs. actual / budget vs. actual Ridership Comparison Ridership Trends 1. Local Bus 2. Park & Ride Bus 3. METRORail 4. METROLift 5. Star Vanpool 6. HOV Car & Van Pools & Non-METRO Buses 7. Ridership by Service Category Sales Tax & Fare Revenues Operating Ratio Statistics Service Performance Statistics Capital Budget General Mobility Budget Debt Service

3 A. OPERATING BUDGET A-1. Comparison of Budget to Actual for the Month (February 29) February February $ Variance Variance % Budget Actual (favorable)/unfavorable Labor & Fringe Benefits 19,116,55 18,429,498 (687,7) -3.59% Materials and Services 13,646,984 13,4,555 (66,429) -4.44% Total Operating Expenses 32,763,489 31,47,53 (1,293,436) -3.95% Reimbursements (8,473,235) (8,64,523) (131,288) -1.55% Operating Budget 24,29,254 22,865,53 (1,424,724) -5.87% A-2. Comparison of Budget to Actual Year-to-Date (5 Months) Year-to-date Year-to-date $ Variance Variance % Budget Actual (favorable)/unfavorable Labor & Fringe Benefits 12,425,112, 98,138,96, (4,286,152), -4.18% Materials and Services 72,526,946 65,899,379 (6,627,567) -9.14% Total Operating Expenses 174,952,58 164,38,339 (1,913,719) -6.24% Reimbursements (43,118,6) (41,4,996) 2,77, % Operating Budget 131,833, ,997,343 (8,836,115) -6.7% Section A Page 1

4 B. RIDERSHIP 8, 6, B-1 Local Bus Service Ridership by Month Gas Prices in Red $5. $3.75 4, $2.5 2, Total Fixed Route Bus Services Total Fixed Route Services* $1.25 $. 6,5 6, B-1 Local Bus Service Ridership 12 Month Rolling Average 5,5 5, 4,5 1, 75 B-2 Park & Ride Bus Service Ridership by Month Gas Prices in Red $5. $ $ $1.25 $. 75 B-2 Park & Ride Bus Service Ridership 12 Month Rolling Average Section B Page 2

5 1,6 B-3 METRORail Ridership by Month 1, ,5 B-3 METRORail Ridership 12 Month Rolling Average 1,25 1, 75 5 Note: Beginning in July 28, fixed route ridership data reported are the unadjusted and unedited Automatic Passenger Counter (APC) registrations. Prior to July 28, APC data was incomplete and have been adjusted to the same basis as the data after July 28. Section B Page 3

6 2 B-4 METROLift Service Ridership by Month B-4 METROLift Service Ridership 12 Month Rolling Average B-5 Star Vanpool Ridership by Month Note: METRO's vanpool service was renamed "Star" in April B-5 Star Vanpool Ridership 12 Month Rolling Average Note: METRO's vanpool service was renamed "Star" in April 28. Section B Page 4

7 3, 2,25 1,5 75 B-6 HOV, Carpools, Vanpools & Non-METRO Buses Ridership by Month Boardings (,) Gas Prices in Red $5. $3.75 $2.5 $1.25 $. 2,3 2,2 B-6 HOV, Carpools, Vanpools & Non-METRO Buses Ridership 12 Month Rolling Average - 2,1 2, 1,9 Section B Page 5

8 B-7. Ridership By Service Category RIDERSHIP DATA (Fixed Route Boardings are the unadjusted and unedited APC registrations) FY28 February-9 Estimated February-8 % Change Boardings Boardings Fixed Route Bus Services Local 4,848,754 5,711, % Park & Ride 612,455 66, % Total Fixed Route Bus Service 5,461,29 6,371, % METRORail 921, ,83 3.4% Total Fixed Route Services* 6,383,145 7,263, % Special Bus Services METROLift 116, ,893.1% Star Vanpool 219,288 21,173 9.% Special Events and Charter 687 2, % Total Special Bus Services 336,961 32,54 5.1% Total Bus and Rail Services 6,72,16 7,584, % HOV Carpools, Vanpools, and Non-METRO Buses 1,985,26 2,132, % TOTAL SYSTEM S RIDERSHIP 8,75,366 9,716, % * The fare restructing and fare increase projected a fixed route ridership loss in excess of 17%. Section B Page 6

9 C. SALES TAX & FARE REVENUES C-1. Comparison of Budget to Actual for the Month (February 29) Dollars in Millions February February Budget Actuals $ Variance % Variance Fares % Sales tax income (cash basis) % C-2. Comparison of Budget to Actual Year-to-Date (5 Months) Dollars in Millions Budget Actuals $ Variance % Variance Fares % Sales tax income (cash basis) % C-3. Comparison of FY28 to for the Month (February 29) Dollars in Millions FY28 February February Actuals Actuals $ Variance % Variance Fares % Sales tax income (cash basis) % C-4. Comparison of FY28 to Year-to-Date (5 Months) Dollars in Millions FY28 Actuals Actuals $ Variance % Variance Fares % Sales tax income (cash basis) % Section C Page 7

10 D. OPERATING RATIO STATISTICS COST EFFECTIVENESS PERFORMANCE GOALS February 29 % Annual THIS VARIANCE FY28 MONTH GOAL FROM GOAL Operating Ratio 18% 22% 21% 19% 12% Beginning in FY26, a revised formula is being used to calculate the operating ratio. The revised formula more accurately states the revenues and cost relationships and is more comparable to published industry data. Total Fares plus Cost Recovery Total Transit Cost Section D Page 8

11 E. SERVICE PERFORMANCE STATISTICS SYSTEM QUALITY PERFORMANCE GOALS February 29 THIS MONTH GOAL % VARIANCE On-Time Performance (1) * Local 64% 65% 61% 6.6% Park & Ride 76% 74% 74%.% Weighted Average 67% 67% 65% 3.1% Mean Distance Between Mechanical Failures (All buses) (2) 8,717 8,18 6, 33.6% (1) A local or express bus is considered on time if it does not leave early and is less than 5 minutes late. A Park & Ride bus is considered on time if it does not depart early (except in the morning when a bus can leave from a Park & Ride lot when full) and is less than 5 minutes late - measurements are for peak hours. OTP is measured by IVOMS which calculates data to the second. Beginning in, the 5 minute window is defined as anything less than 6 minutes. (2) Effective October 26, MDBF Mechanical roadcalls are defined as any mechanical issue encountered during operation of the vehicle in revenue service that requires a maintenance action resulting from a mechanical failure. Mechanical failures include warranty and fleet defects but exclude accidents. This indicator is for the bus system but excludes METROLift. THIS MONTH GOAL % VARIANCE (Neg=Better Than Goal) Bus Accidents - absolute number (3) % * - per 1, vehicle miles Rail Accidents - absolute number (4) % * - per 1, vehicle miles Complaint Calls - absolute number 1,248 7,12 9, % * - as a % of boardings Major Security Incidents - total (5) % * - per 1, boardings Major Security Incidents - METRO properties (6) % - per 1, boardings (3) This indicator is for the bus system and includes METROLift. (4) Rail Accidents reflect collisions between METRORail and vehicles (5) Total Major Security Incidents are based on two industry standards: The FBI Uniform Crime Report and the National Transit Database Report issued by the Federal Transit Administration. The 8 categories included are: homicide, forcible rape, robbery, aggravated assault, burglary, larceny and theft, motor vehicle theft and arson. (6) Major Security Incidents at METRO controlled properties is defined as incidents that occur at park and ride lots, transit centers, on board buses & trains and on LRV platforms. Section E Page 9

12 E. SERVICE PERFORMANCE STATISTICS Customer Information Center Key Indicators Total Calls / Routed Calls ('s) Service Level (%) % Total Fixed Route Services* 6. Star Vanpool Average Wait Time (seconds) Goal = 6 Seconds 5 91% 87% 87% 89% 88% 83% 89% 92% 89% 9% 88% 84% 1 Service Level (%) Calls Received and Routed to Customer Service ('s) Total Calls Average Wait Time (sec) IVR and Web Trip Planner Implemented September 3, 25 Total Calls includes total calls routed to agents plus total number of automated schedule lookups. Service Level = Calls answered by Customer Information Specialists (CIS)/Calls Offered to CIS. Section E Page 1

13 F. CAPITAL BUDGET February February Budget Actuals Budget Actuals Variance Total Capital Budget 34,851 14,134 16,738 61,489 (99,249) -61.7% G. GENERAL MOBILITY PROGRAM February Budget February Actuals Budget Actuals Variance Total General Mobility 28,659 9,184 61,79 19,72 (41,359) -67.7% H. DEBT SERVICE February Budget February Actuals Budget Actuals Variance Total Debt Service , (1,226) -65.6% Sections F, G and H Page 11