Research Offices in India. Delhi, Kolkata, Mumbai, Lucknow, Chennai, Bangalore, and. Hyderabad. TNS INDIA Pvt. Ltd

Transcription

1 Research Offices in India Delhi, Kolkata, Mumbai, Lucknow, Chennai, Bangalore, and Hyderabad TNS INDIA Pvt. Ltd 1

2 ROAD USER SATISFACTION SURVEY OUR EXPERIENCE TNS INDIA Social Research Division

3 Assessment of the performance from the Perspective of the user 3

4 GOAL To help improve road transport outcomes by providing insight in to the issues and concerns raised by road users, thereby influence future strategic and operational decisions. 4

5 STUDY DESIGN Quantitative Survey Qualitative / Descriptive Study Desk Review 5

6 GEOGRAPHICAL COVERAGE Karnataka Entire State of Karnataka and Tamil Nadu covering all the Districts

7 QUANTITATIVE SURVEY TARGET GROUP SAMPLE SIZE Truckers/ Tanker Driver 400 Private Bus Drivers 400 State Transport Drivers 400 Taxi Drivers 300 Hired car/ Travels Drivers 200 Wagon Drivers 100 Auto rickshaw Drivers 200 Private Car Drivers 200 Commercial Vendors 100 MEN Owner driven cars * 400 Two wheelers (Owner driven)* 200 Farmers/Agricultural commodity 400 producers* Households adjacent to main roads including pedestrians and cyclists* 700 Public Transport commuters* 400 Tourists* 200 Sec* - Socio Economic Class WOMEN 6000 STRUCTURED INTERVIEWS or MORE WERE CONDUCTED ACROSS THE STATE

8 QUALITATIVE STUDY 1 IN-DEPTH INTERVIEWS Chamber of commerce/ Industrial Manufacturers/Traders Freight forward / shipping agents Insurance Industry Representative Emergency Services Vehicle manufacturers NGOs Social/ Environmental/ disabled Academicians Journalist/ media representative Transport undertaking and Int. dept Traffic Police officers Govt. Car/ Jeep drivers Revenue Department officials Retired Chief Engineers (HD) Opinion leaders Commercial Development 500 IN-DEPTH INTERVIEWS 8

9 QUALITATIVE STUDY 2 FOCUS GROUP DISCUSSIONS Truck Truck and and Tanker Tanker operators/drivers operators/drivers Inter Inter urban urban Bus Bus Service Service Operator/ Operator/ Drivers Drivers (Private (Private and and State State Government) Government) Auto/Taxi Auto/Taxi Drivers Drivers Hired Hired Car Car Operators/Drivers Operators/Drivers Public Public bus bus commuters commuters Tourists Tourists HHs HHs living living adjacent adjacent to to NH/SH/MDR NH/SH/MDR and and Farmers Farmers Commercial Commercial and and Industrial Industrial Developments Developments adjacent adjacent to to the the road road 25 FOCUS GROUP DISCUSSIONS - MORE THAN ONE WITH EACH TARGET GROUP 9

10 STUDY PROCESS

11 THE TEAM RESEARCH FIELD ANALYSIS Sociologist Statistician Market Research Specialist Transport Engineer Manager State Operations Executives Zonal operations Supervisors At District level Investigators - At field level Scrutiny At field level Coders Central Level In house data entry operators In house data processing 11

12 SAMPLING DESIGN TYPE OF ROADS REPRESENTATIVENESS % National Highways 30% State Highways 30% Major District Roads 20% Other District Roads 10% Village Roads 10% 12

13 INDICATORS Key Performance Indicators : (% reporting) 1.1 Accidents 1.2 Safety 1.3 Road Side Signs 1.4 Value for money (in relation to the levied tax and road toll) 1.5 Satisfaction 13

14 AWARENESS RAISING MATERIALS Government of Tamil Nadu WORLD BANK ASSISTED TAMIL NADU ROAD SECTOR PROJECT The road network is one of the most valuable assets of the state, facilitating the movement of many thousands of tonnes of freight and helping millions of people to access workplaces and services everyday. Road planning needs systematic collection of data on the views of the road users. In an effort to elicit the views of the road users, a Road User satisfaction survey is being taken up through M/s. TNS Mode, an International Research Organisation. The survey is the first of its kind in the State to help improve the road transport facilities and it is being conducted on behalf of the World Bank Assisted Tamil Nadu Road Sector Project of Government of Tamil Nadu. For the survey, interviews would be conducted among the road users across the State. We request you to extend your co-operation to ensure the successful completion of the survey. Project Director Tamil Nadu Road Sector Project 14

15 PILOT SURVEY Purpose to test the research instruments and the methodology. Target group Sample size Truck, Tanker operators and drivers 50 Bus drivers Govt. 50 Assessment of all indicators prescribed. Auto, Taxi, Hired car operators and Drivers 50 HHs living adjacent to main road 50 Analyzed the outcome of key indicators. Farmers/Agricultural producers Commodity 50 Reported for further enhancement of the main survey. Bus Service operator/driver Pvt. 25 Vehicles, bicycle, manufacturers and 25 repair workshop Rep. 300 interviews 5% of total sample size 15

16 MAIN SURVEY Outcome - Illustrative 16

17 TRIP PURPOSE TRIPS TAKEN MOST OFTEN Percent Two-third of the trips taken most often is work related Commute to work/school 20 Work - related trips 63 Recreational/ Social 11 Shopping/Errands 5 Base :

18 ROAD SIDE AMENITIES AVAILED ROAD SIDE AMENITIES AVAILED TAMIL NADU KARNATAKA AMENITIES NH% SH% MDR% NH% SH% MDR% Tea/Coffee outlets Food outlets Toilets PCO/ Communication Service station/ fuelling

19 ROAD SIGNS ABOUT ROAD SIDE AMENITIES ROAD SIGNS ABOUT ROAD SIDE AMENITIES TAMIL NADU KARNATAKA ROAD SIGNS NH% SH% NH% SH% Not available Not noticed Not helpful Helpful Very helpful

20 FACTORS THAT MAKE DRIVING UNSAFE High voltage bulbs blur vision Highway Beating paddy causes major hindrance Highways, MDR School students on cycles cross/take diversion often Heavy vehicle driver Sand by the roadside causes slipperiness Two wheelers and cars 20

21 FACTORS THAT IRRITATE WHILE DRIVING FACTORS THAT IRRITATE WHILE DRIVING TAMIL NADU KARNATAKA FACTORS NH% SH% MDR% NH% SH% MDR% High speed of the traffic Overtaking Poor/Aggressive driving Heavy goods vehicles Bad road conditions Absence of pedestrian/cattle crossing facilities

22 REASON FOR ACCIDENTS ON THE NH/SH/MDR/ODR/VR REASON FOR ACCIDENTS ON THE NH/SH/MDR/ODR/VR NH SH MDR ODR VR Poor condition of roads Bad driving TN Base : NH 5700, SH-5765, MDR 4860, ODR 3938, VR National Highways rated high but accidents when happens it is fatal. ODR/VR condition rated low but mostly it is minor accidents. Skilled drivers relatively low. Most in a tearing hurry. Increase in vehicles in recent years. Ethics lacking. 22

23 RESPONSE TO ACCIDENTS In the past 5 years, accidents are more due to increase in vehicles with easy purchase options. Industrial Development, TN Pedestrian path provision overlooked while widening of roads hence they are at risk. NGOs, TN Whilst NH is good, the speed limit for vehicles should be enforced. Indian Medical Association, Karnataka Need for separate lanes for heavy, light vehicles and two wheelers. Local Area Development Authority, Karnataka 23

24 OVERALL SATISFACTION LEVEL TN Baseline Air/Noise pollution Highw ay services Traffic flow MDR SH NH Surface smoothness Safety TN Base : NH: SH:5765, MDR: 4860 On a 5 point scale the scoring for National Highways exceeded 4 score in all the key indicators. 24

25 OVERALL SATISFACTION LEVEL - KARNATAKA NH SH M DR RUSS-1 RUSS-2 Satisfaction has always been high with NHs. Improvement captured with regard to SH and MDR. 25

26 Aesthetic & environment sensitivity Orienting the public on safety rules Road amenities and rest rooms Road signs at inter sections Good drainage system and filling of pot holes Bitumen top roads at all locations Median and speed breakers with reflector paint High beam lights avoided, more reflector lights Pedestrian crossing and foot path Straightening of curved roads and more bypass Regular maintenance Road widening/ laning 26

27 People s s life is not priced. Accidents can cause more deaths than diseases NGO 27

28 THANK YOU