2014 Ontario Works Transit Survey: Final Results

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1 2014 Ontario Works Transit Survey: Final Results Irena Pozgaj-Jones, Project Manager, Transportation September 2014

2 Overview Background Survey Purpose and Objectives Methodology Respondent Demographics Findings Bus usage Opinions about the bus pass Conclusions Transportation Challenges and Suggestions 2

3 Background 3

4 Background The County of Simcoe regularly supports transportation costs for eligible Ontario Works clients for medical, educational, and employment/training needs. In some areas, taxi cab costs represent a significant portion of Ontario Works program expenditures. The implementation of the transit link between Collingwood and Wasaga Beach was an opportunity to provide Ontario Works clients with an alternative mode of transportation, as well as to support the new transit link. Subsidized bus passes are now regularly provided to eligible Ontario Works clients and have resulted in significant program cost-savings; but what do Ontario Works clients think? 4

5 Survey Purpose & Objectives Purpose To determine the impact having a bus pass instead of subsidized taxi service has had on the lives of Ontario Works clients in the Collingwood/Wasaga Beach area. Objectives To determine the level of satisfaction that Ontario Works clients have with receiving a subsidized bus pass; To understand how having a bus pass has impacted the lives of Ontario Works clients; To understand bus usage patterns of Ontario Works clients; To develop a demographic profile of survey respondents. 5

6 Methodology During the month of July, 2014, Ontario Works clients in the Collingwood office receiving a subsidized bus pass were invited to participate in a satisfaction survey. 53 bus passes were handed out, for a response rate of 68%. The survey invitation was initiated by Ontario Works clerical staff. Interested clients received a survey package consisting of a survey purpose letter, a questionnaire, an envelope in which to seal the completed questionnaire to maintain anonymity, and a ballot card for the $25 gift card incentive draw. The ballot card and sealed questionnaire were collected separately to maintain anonymity. 6

7 Respondent Demographics 7

8 Respondent Demographics (1) The majority of respondents were: 40% Age Between the ages of 25 and 44 (with also signifying a sizeable cohort); 30% 20% 10% 9% 29% 29% 11% 23% Male; Single (with no children or spouse). 0% Gender n=35 75% 64% Family Type 50% Female 38% 25% 0% Single (no children or spouse) 17% Single parent 11% 8% Couple, no children Couple, with children n=36 Male 62% n=34 8

9 Respondent Demographics (2) Only 5 (15%) respondents had accessible transit requirements, such as a stroller, wheelchair, or walker. The majority were from the more urban areas of Collingwood or Wasaga Beach. Residence Community Type Collingwood 44% Other 6% Clearview 3% Urban 71% Rural 6% Suburban 23% Wasaga Beach 47% n=36 n=34 9

10 Findings: Bus Usage 10

11 Bus Usage The majority of respondents have been using the bus pass for more than 6 months, with two-fifths using it for between 6 months to 1 year, and just over a quarter for between 1 to 2 years. Almost all respondents (94%) walk to the bus stop, while a handful bike. A few respondents get a ride or take a taxi. Walk Bike Get a ride Taxi 50% 40% 30% 20% 10% 0% 3% 6% 3% First month 14% Length of time using a bus pass 19% < 6 mos 42% 6 mos to 1 yr 28% 1 to 2 yrs Usual method of getting to the bus stop n=36 8% > 2 yrs n=36 94% 0% 20% 40% 60% 80% 100% 11

12 Frequency and time of use Almost half of respondents use their bus pas more than once a day, while another quarter use it about once a day. Weekdays (midday and mornings) are the most frequent time of use. Weekday midday Most frequent times of bus pass use 82% Frequency of bus pass use 50% 46% Weekday mornings Weekday afternoons Weekends 74% 74% 82% 40% 30% 20% 23% 20% Weekday evenings 62% n=34 0% 20% 40% 60% 80% 100% 10% 0% More than once a day About once a day Few times a week 6% About once a week 3% 3% Few times a month About once a month n=35 12

13 Method of Transportation: Before bus pass and currently n = Before bus pass With bus pass Respondents are All the time Often Sometimes Rarely Never All the time Often Sometimes Rarely Never All the time Often Sometimes Rarely Never All the time Often Sometimes Rarely Never All the time Often Sometimes Rarely Never All the time Often Sometimes Rarely Never Bus Walk Bike 74% Ride from friend Taxi Borrow car 77% 48% 31% 28%24% 10% 13% 13% 16% 12% 20% 20% 20% 23% 31% 23%19% 28% 12% 7% 4% 4% 4% 4% 4% 3% 3% 3% 4% 8% 4% 4% 4% 17% 23% 15% 19% 15% 30% 47% 47% 11% 26% 44% 100% 80% 60% 40% 20% 0% 20% 40% 60% 80% 100% 15% 20% 50% 64% Using the bus more Walking less (as transportation) Still biking, but not as much Relying less on rides from friends 77% Relying less on taxis 13

14 How the bus pass is used The primary reason for using the bus pass is medical appointments, followed by running errands (like groceries), getting to Ontario Works appointments, and job searching. The other reasons included picking up children for weekends, and recreational/social reasons. Medical appointments To run errands (like groceries, etc) Ontario Works appointments 86% 83% 94% Job searching 71% Appointments at other community agencies Employment workshops 60% 57% Visit friends Going to work School 29% 29% 34% Other 6% n=35 0% 20% 40% 60% 80% 100% 14

15 Findings: Opinions about the bus pass 15

16 Satisfaction Overall, respondents are very satisfied that the bus pass is meeting their transportation needs; the majority are very satisfied, a handful are satisfied, and no respondents are dissatisfied. For the majority of respondents, their transportation needs have gotten better because of the monthly bus pass; Only 2 respondents indicated transportation needs have remained the same No respondents indicated that their transportation needs have gotten worse 100% 80% 83% Overall, how satisfied are you that a bus pass meets your transportation needs? 60% 40% 20% 0% n=35 Very satisfied 11% Somewhat satisfied 6% 0% 0% Neutral Dissatisfied Very dissatisfied 16

17 Preference With the exception of one respondent, the vast majority indicated they prefer having a bus pass over the transportation used prior to having the bus pass. Having a bus pass 1 33 Transportation used before having bus pass 17

18 Preference: why? Reasons were: convenience; flexibility, affordability; increase in mobility; environmentally friendly; and a better option than walking. It's easier when I have my kids to get to appointments I'm unable to walk anymore and the transportation services I receive from OW are essential for my living Walking with groceries/ walking to Collingwood is not a preference Flexibility to use when needed! It saves me $300 - $500 monthly on having a vehicle! Don't have to depend on others to get to appointments, and helps in my job search Verbatim comments indicated by italicized text 18

19 Suggestions for improvements 20 respondents provided suggestions about what would improve having a bus pass, including*: Having a children s bus pass (3); More bus routes available (3); Longer hours of service (3); Laminate the paper pass (2); Friendlier drivers (2); Nothing it s great! (2); Transit connection to Barrie (1). * Frequency of response indicated in brackets. 19

20 General Transportation Challenges Inconvenience of being limited to the bus schedule/route; Not having a car (which would increase convenience of travel); Travelling to out-of-town destinations; Limited employment opportunities; Getting to appointments on time; Need a children s bus pass; Being able-bodied (when walking for transportation). 20

21 General Transportation Challenges Verbatim Having to use someone else's schedule Getting my special needs child to and from appointments [is a challenge]. The bus pass helps greatly. No vehicle. Job selection is limited due to hours the bus runs Getting somewhere for a certain time Getting to appointments in Barrie Weather, waiting, walking (back, knees, etc). Getting where the bus does not travel to Verbatim comments indicated by italicized text 21

22 Conclusions 22

23 Summary: Respondent Demographics The majority of respondents were: Between the ages of 25 and 44; Male; Single (with no children or spouse). A very small proportion (15%) had accessible transit requirements, such as a stroller, wheelchair, or walker. The majority were from the more urban areas of Collingwood or Wasaga Beach. 23

24 Summary: Bus Usage (1) The majority of respondents have been using the bus pass for more than half a year. Almost all respondents (94%) walk to the bus stop, while a handful bike. A few respondents get a ride or take a taxi. Almost half of respondents use their bus pas more than once a day, while another quarter use it about once a day. Weekdays (midday and mornings) are the most frequent time of use. 24

25 Summary: Bus Usage (2) With a bus pass, respondents are: Using the bus more frequently; Walking less (as transportation); Still biking, but not as frequently; Relying less on rides from a friend; Relying less on taxi service. Primary reasons for using the bus pass includes medical appointments, followed by running errands (like groceries), getting to Ontario Works appointments, and job searching. 25

26 Summary: Opinions about the bus pass (1) Overall, respondents are very satisfied that the bus pass is meeting their transportation needs. For the majority of respondents, their transportation needs have gotten better with the monthly bus pass. With the exception of one respondent, the vast majority indicated they prefer having a bus pass over the transportation used prior to having the bus pass. Reasons were: convenience, flexibility, affordability, increase in mobility, environmentally friendly, and a better option than walking. 26

27 Summary: Opinions about the bus pass (2) Some of the suggestions for improving having a bus pass included: having a children s bus pass, having more routes, longer hours of service, and laminating the paper pass. General transportation challenges faced include: Inconvenience of being limited to a bus schedule/route; Not having a car (which would increase travel convenience); Travelling to out-of-town locations; Limited employment opportunities; Getting to appointments on time. 27

28 Conclusions Satisfaction is high Ontario Works clients in the Collingwood office are very satisfied with having a bus pass, and the vast majority prefer having a bus pass over the transportation used prior to having the bus pass. The bus pass is used frequently Almost half of respondents using their bus pass more than once a day. Bus travel is used for medical appointments, running errands, getting to appointments, and job searching. Transportation needs have gotten better because of the monthly bus pass A bus pass provides a convenient, flexible, and affordable method of travel, especially for people for whom accessibility is a concern. However, travel is still limited within areas not covered by the bus route. 28

29 Transportation challenges (and recommendations) Need to travel in areas not covered by the bus route Increase the bus routes Travelling with children Provide a children s bus pass Being limited to a bus schedule Increase hours of service/routes Getting to appointments on time Increase hours of service/routes Employment opportunities can be limited Increase hours of service/routes The paper monthly pass is not durable Laminate it, or provide plastic covers 29

30 Contact Information Irena Pozgaj-Jones Project Manager, Transportation County of Simcoe Ext

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