Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report

Transcription

1 Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 201 Published by Metrolinx

2 Executive Summary In the autumn of 2017, Metrolinx released the Dra 2041 Regional Transportation Plan (Dra Plan) for the Greater Toronto and Hamilton Area (GTHA). The Dra Plan is a blueprint for what needs to be done to build an integrated, regional, multimodal transportation system that will serve the needs of residents and visitors for the next 25 years. To get feedback from residents on this Dra Plan, Metrolinx hosted a Public Roundtable Meeting in each of the six GTHA regions between October and November From the feedback received during these meetings, four themes were consistently brought forward. Transit is getting better, but not quickly enough Many participants noted that transit has become more reliable and convenient due to a range of recent service improvements, including PRESTO and the Union Pearson Express. Transit has become especially convenient for those travelling to downtown Toronto. However, participants observed that all parts of the GTHA are growing quickly, and a lack of regional transit connections has led to increased congestion. Travel times have increased for motorists and transit passengers across the region. GO Expansion and more frequent rapid transit are crucial Participants enthusiastically endorsed the proposed Frequent Rapid Transit Network and believe that it is the necessary next step for improving the regional transportation system. Participants are excited about planned 15-minute, two-way, all-day GO service, as well as proposed BRT and Priority Bus service expansion. Increased frequency will improve the efficiency and convenience of using transit. The GTHA needs an integrated fare system with one set of rules Participants strongly support fare integration across the GTHA. Participants stressed that a new, integrated fare system should prioritize simplicity, and ensure that fare rules are consistent across the GTHA. Several participants also wanted to ensure that a new fare system does not disproportionately affect particular communities, including low-income residents in suburban areas. Above all, participants want to ensure that taking transit is always cheaper than driving and parking in downtown Toronto. Metrolinx should pursue service integration and Mobility-as-a-Service Participants are frustrated with the lack of coordination between different transit providers and see this as a barrier to using transit. In particular, routes and schedules should be better coordinated to reduce wait times and walking between transfer points. Mobility-as-a-Service was welcomed as an opportunity to increase service integration across both public and private services, including transit, carshare, bikeshare, and on-demand services. Participants agreed that this service should rely on PRESTO for all payments, which should be expanded to allow payment through a mobile application and contactless credit cards. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 1

3 Introduction The Greater Toronto and Hamilton Area (GTHA) is one of the fastest growing regions in North America. Its dynamic economy and diverse population attract approximately 110,000 new residents every year and it is predicted that in 25 years by 2041 more than 10 million people will live here. The region will look and feel very different than the region of today, just as today feels different from the region of 25 years ago. Keeping the region moving will be crucial for residents quality of life, the regional economy, and the natural environment. To succeed in a much more complex, interconnected, and challenging environment will require not only new transportation infrastructure, but also new transportation services and new ways of working together. The Dra 2041 Regional Transportation Plan (Dra Plan) for the GTHA is a blueprint for what needs to be done to build an integrated, regional, multimodal transportation system that will serve the needs of residents, businesses, and institutions for the next 25 years. The Vision for 2041 presented in the Dra Plan is that: The GTHA urban region will have a transportation system that supports complete communities by firmly aligning the transportation network with land use. The system will provide travellers with convenient and reliable connections and support a high quality of life, a prosperous and competitive economy, and a protected environment. The goals of the Dra Plan are to achieve strong connections, complete travel experiences, and sustainable communities. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 2

4 The Conversation In 2006, the provincial government created Metrolinx, an agency responsible for coordinating and integrating all modes of transportation in the GTHA. In 2008, Metrolinx released the first Regional Transportation Plan titled The Big Move, which laid out a vision for transportation and infrastructure priorities over 25 years. These priorities shape how the region develops and the transportation options and services available to residents. Now, Metrolinx is working on a new 25-year plan. Over a two-year period, Metrolinx developed a Dra 2041 Regional Transportation Plan, based on extensive research and input from transportation experts, municipal planning professionals, stakeholders from across the region, and the experiences of GTHA residents. In addition, Metrolinx convened the Residents Reference Panel on the Regional Transportation Plan in the Spring of Thirty-six GTHA residents were randomly selected to learn about regional transportation issues, weigh different priorities, and ultimately make recommendations for the Dra Plan. Earlier this year, the Dra Plan was approved by the Board of Directors for wider public consultation. To get feedback and input from residents on this Dra Plan, Metrolinx hosted a Public Roundtable Meeting in each of the six GTHA regions between October and November 2017: 1. October 5 Peel Region 4. November 1 Toronto 2. October 10 Durham Region 5. November 6 Hamilton 3. October 16 Halton Region 6. November 8 York Region Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 3

5 The purpose of these meetings was to engage in discussions about the Dra Plan and understand residents experiences, concerns, and priorities for regional transportation. Metrolinx will consider this feedback as it develops its final Dra Plan to be submitted to the Board of Directors in the winter of PUBLIC ROUNDTABLE FORMAT Metrolinx used a distinct Public Roundtable format for each two-hour meeting to engage over 200 participants in structured and productive discussions. To maximize time and opportunity for feedback, the Public Roundtable Meetings were divided into three segments: 1. Overview: Participants learned about regional growth and transportation trends, and received an overview of the Dra Plan from senior Metrolinx staff; 2. Discussions: Participants worked through six discussion questions covering a range of topics in approximately one-hour-long facilitated table discussions; and 3. Report-Back and Wrap-Up: Participants shared highlights from each table discussion, asked questions, and provided individual comments. Each Public Roundtable Meeting featured over two hours of lively conversation among a diverse set of residents, stakeholders, elected officials, and policymakers. Discussions captured a wide range of perspectives and topics, enabling participants to first learn about the Dra Plan and then deliver informed feedback and input. DISCUSSION QUESTIONS 1. How has your use of roads, transit, and other transportation services and technologies changed over the last five years? 2. What aspects of the plan do you expect will have the greatest or least impact on you and your family? 3. How would integrating fares across different transit systems affect you? What features would make an integrated fare system most useful to you? 4. How are new transportation technologies and services changing how you travel around the region? How should Metrolinx integrate and support these operations? 5. How would you like to see transit experience improve for users over the next decade? 6. Are there any strategies that you would change or add to the plan? Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 4

6 Discussion Summary The GTHA and Congestion are Growing Residents have made changes in their personal and professional lives to avoid growing congestion problems. I found a job closer to my home because planning transit connections became so frustrating. Durham resident I moved into a new neighbourhood so that I could be within walking distance of transit. York resident Participants observed that the GTHA is growing quickly. More people and jobs than ever are moving to parts of the region outside of Toronto, which has led to increased congestion across the region. Participants in every part of the GTHA reported that travel times have increased for both motorists and transit users. Many participants are changing where they live or work in order to avoid congestion. Several participants have moved closer to a transit hub so that they can rely less on their car. A few participants mentioned that increased traffic around GO stations means that they spend more time looking for parking during rush hour periods. Other participants are changing their regular working hours or are working from home to avoid traffic. Public Transit and Cycling Infrastructure have Improved Many residents can now rely on new transit services and cycle tracks for at least part of their typical commute. New cycle lanes have made it easier to get to the GO station. Hamilton resident I use the Union Pearson Express every day to get to my job in downtown Toronto. Peel resident Many participants noted that transit has become more reliable and convenient due to a range of service improvements in recent years. Participants specifically pointed to PRESTO, expanded GO Carpool Lots along Highway 407, and the Union Pearson Express as having had the greatest impact for transit passengers. These improvements have made transit especially convenient for those travelling to downtown Toronto. Many participants have begun cycling to work due to the expansion of cycle tracks, which have significantly improved safety. Other participants have begun using new bikeshare services or now cycle to a transit stop where they make use of new bicycle racks on buses. However, participants Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 5

7 suggested that many cycle tracks are fragmented, which prevents them from cycling for the entire length of their journey. Promote Transit to Increase Ridership Recent improvements to public transit should be promoted, particularly to students and seniors, in order to increase ridership. There have been so many recent improvements that I just don t know about. Halton resident We should be encouraging students to use public transit so that we can create a generation of transit users. Durham resident Many participants recommended that Metrolinx more actively promote recent improvements to transit service in order to increase ridership. Participants agreed that Metrolinx needs to promote public transit as a service for everyone, not just for low-income residents. Participants suggested that free transit days or partnerships with major employers could incentivize transit use. Several participants suggested Metrolinx should focus marketing and promotion on students and educational institutions. Participants believed that encouraging students to become comfortable with transit at a young age would create a generation of transit-riders. A few participants suggested that transit passes should be provided to every post-secondary student and included in their tuition fees. Other participants suggested that PRESTO in particular should be better communicated to seniors who may still be uncomfortable with the system. Frequent Rapid Transit is a Priority Participants endorsed the proposed Frequent Rapid Transit Network. Knowing that trains will leave every 15 minutes means I won t need to spend as much time planning my trip. Halton resident Seniors become trapped in their homes because bus service is so infrequent and unreliable. Hamilton resident Participants enthusiastically supported the proposed Frequent Rapid Transit Network and feel that it is the necessary next step for the regional transportation system. Participants are excited about 15-minute, two-way, all-day GO service expansion because it means that they will be able to use transit without much prior planning. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 6

8 Many participants agree with proposals to construct new BRT services that connect to other rapid transit lines wherever possible. Several participants also favoured new Priority Bus measures to improve the reliability of existing and proposed bus routes. Participants saw new express bus services as key to decreasing travel times for longer trips between regions. Several participants supported the proposed 24-hour regional bus network. This would be particularly useful for residents who do not work typical shi s. Better Integrate Transit Services Participants are frustrated with the lack of coordination between different transit providers and see this as a barrier to using transit. Sometimes I have to wait 30 minutes to catch my connection. Why don t the schedules line up? Peel resident HSR buses should stop directly in front of the West Harbour GO station rather a block away from the entrance. Hamilton resident Participants reported that transit services generally remain disconnected. They are frustrated with the lack of coordination between different regional and municipal providers. Many participants stated that long transfer times between poorly coordinated local bus schedules is a primary barrier to using transit. Other participants want to see more co-location of transit stops. Where co-location is not possible, participants recommended that covered or underground pedestrian walkways be constructed. Shift to a Regional Mindset Residents emphasized the need to improve connections between municipalities and support the development of transit hubs throughout the GTHA. I want to be able to go from Ajax to Stouffville without stopping at Union Station. Durham resident A transit hub in our neighbourhood would bring more jobs to the area. Hamilton resident Participants supported the shi to a regional mindset, which is promoted in the Dra Plan. Most participants emphasized the need to improve transit connections between municipalities and regions without having to connect through Toronto s Union Station. They suggested that developing transit hubs like Union Station in municipalities throughout the GTHA would improve convenience and decrease travel time. Others suggested that these transit hubs could be used as anchors for more residential and commercial areas. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 7

9 An Integrated Fare System should Prioritize Simplicity and Consistency Participants supported an integrated fare system for the entire GTHA that is simple to use, and remains more affordable than driving. I only travel a few kilometres, but I have to pay two full fares. It doesn t make sense. Peel resident Transit should always be less expensive than driving. Toronto resident Participants strongly supported fare integration across the GTHA. Many believed that residents do not live, work, and play according to municipal boundaries and so the fare system should recognize this reality. In particular, participants agreed that transit users should not have to pay a full second fare when transferring between transit services. Participants stressed that an integrated fare system should prioritize simplicity and ensure consistency of fare policies across different service providers. Several participants also wanted to ensure that a new fare system does not disproportionately affect particular communities, such as low-income residents in suburban areas. Many also believed that taking transit should always be cheaper than driving and parking in downtown Toronto. Participants acknowledged that PRESTO has greatly improved ease of payment across different systems, but suggested that further improvements are required. Several participants suggested that more payment machines should be installed across the region and that the current 24-hour delay for loading PRESTO cards should be removed. Others suggested that it should also be possible to pay transit fares by tapping a contactless credit card or a smartphone loaded with a PRESTO app at turnstiles. Pursue Mobility-as-a-Service and Other Integrated Technologies Participants supported Mobility-as-a-Service, and other ways to integrate trip planning and payment. Integrating bikeshare, carshare, and other on-demand services into PRESTO will make my commute easier. Toronto resident Other big cities already have live arrival and departure updates. We should too. Halton resident Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 8

10 Participants generally supported Mobility-as-a-Service (MaaS) and the development of a single platform that integrates public transit information with bikeshare, carshare, parking, and on-demand services. Participants agreed that this service should allow for complete trip planning and payment across multiple service providers. Most participants also encouraged supporting existing third-party trip-planning apps with an open Application Programming Interface (API) for all transit agencies in the GTHA. In particular, participants stressed that real-time arrivals and departures data should be made available to help passengers better plan their trips. Many participants were open to the development or integration of new services and technologies. This could be accomplished through publicly-owned or third-party pilot projects. In particular, participants suggested that new on-demand services would be useful in less dense areas where bus and taxi services are not readily available. Participants generally agreed that Metrolinx should pursue partnerships with other organizations to devise creative, efficient solutions wherever possible. Ensure Barrier-Free Access and Improve Passenger Comfort Passenger comfort and accessibility should be improved across the system. Wayfinding can be difficult sometimes, especially when connections can t be made in the same spot. Hamilton resident Stations should always have a place to buy a coffee! Durham resident When BRT stops are located in the middle of the street, I hesitate to use them as someone with a mobility issue. York resident Although passenger comfort was not a primary concern for most participants, they made several suggestions about how to improve the passenger experience. Participants suggested that clearer wayfinding and signage could be used at stations, especially when construction is occurring. Other participants suggested that a greater variety of retail or food options should be available at rapid transit stations. Several participants suggested that WiFi should be available on all vehicles and at all stations. Participants generally agreed that accessibility standards need to be consistent across the system to ensure that passengers with mobility issues can rely on public transit, and feel comfortable using unfamiliar routes and services. Participants added that elevators should be installed at all stations. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 9

11 Strengthen the Regional Governance Structure A more integrated governance structure for regional transportation is required to realize the Priority Actions in the Dra Plan. It s not clear who s in charge of building transit. Hamilton resident Metrolinx needs more power in order to be effective. Toronto resident Many participants suggested that in order for the Priority Actions in the Dra Plan to be realized, a more integrated governance structure for regional transportation is required. Most participants suggested that, at a minimum, a more integrated administrative structure is needed to improve the coordination of routes and schedules between different transit agencies. While participants recognized the need to balance regional and local interests, many were frustrated by the slow pace of progress which results from a disjointed planning process. Several participants suggested that Metrolinx should have more authority to ensure that each municipality s transportation master plans and land-use plans align with the Regional Transportation Plan. A few participants suggested that this should be enforced through legislation. Other participants suggested that the Metrolinx Act should be expanded to include nearby regions, such as Kitchener-Waterloo and Niagara. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 10

12 Regional Perspectives Participants from across the GTHA agreed on a number of key issues such as service and fare integration, and urged officials to think like a region. With this mindset, seamless transfers between different service providers are key. Participants also endorsed Mobility-as-a-Service as a means to improve service integration, both for transit and beyond. Participants broadly supported piloting new technology and services to make transit easier to use and more efficient. Despite much common ground, participants expressed unique perspectives on the Dra Plan and shared insight specific to their communities and experiences. Most of these perspectives are related to the quality of existing infrastructure and services, and how local travel patterns are changing. Peel Region Travel times on transit have decreased Many participants from Peel have switched from driving to taking transit, largely due to a marked increase in traffic congestion in recent years. Other participants suggested that improved GO train service and the Union Pearson Express have made transit the most efficient method of travelling to downtown Toronto. Cycling infrastructure has expanded but needs further investment Several participants from Peel have started cycling due to improved infrastructure and more bicycle racks on local buses. Many still felt that despite recent expansion and improvement, cycle tracks are o en disconnected from one another. Participants from Peel welcomed further investment to expand and connect cycling infrastructure across the region. Durham Region Growth has outpaced transit improvements, leaving few efficient or safe alternatives to driving Participants reiterated that recent residential and employment growth has significantly increased traffic, and that Durham is the region currently poised to grow the most. Several participants suggested that buses are too slow or poorly coordinated or that the location of bike paths along major corridors do not feel safe for use during rush hour, leaving few alternatives to driving. In general, participants wanted to see more transit options in Durham. In particular, they supported the expansion of express transit service with fewer stops and 24-hour bus service. A few participants suggested that bus routes and schedules within Durham should be better coordinated to reduce wait times at transfer points. A new fare system should ensure regional fairness Participants were concerned about a new fare system that could increase fares for Durham residents. Participants reported that Durham already has more kilometres of toll highways than Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 11

13 other regions in the GTHA, and felt that higher transit fares would place an additional burden on the region. Transit should be prioritized over cycling infrastructure Durham participants were cautious about making significant investments in cycling infrastructure. A few participants worried about the cost of maintaining bike paths that could only be used in the summer. Others believed that cycling was not well-suited to long-distance commuting. Several participants supported making investments in transit infrastructure before investing in cycling infrastructure. Halton Region Transit is becoming more convenient Participants agreed that transit services have generally been improving in Halton and welcomed the proposal in the Dra Plan to expand frequent GO service to Milton. Many participants have begun using GO Transit daily due to improvements in frequency. In addition, the expansion of GO Carpool Lots on Highway 407 have made using GO Transit more convenient, as has the rollout of PRESTO. A few residents noted that the shi in Oakville Transit buses from a radial network to a grid network has greatly reduced their travel times within the municipality. Toronto Transit is overcrowded and TTC vehicles should be given priority Participants agreed that public transit in downtown Toronto has become increasingly overcrowded, though it can o en be faster than driving. Many participants mentioned that streetcars in particular have become more congested, and suggested that signal and lane priority should be given to TTC vehicles to decrease travel times and increase reliability. Metrolinx should be given more power to ensure that transportation and land-use planning are aligned Participants from Toronto strongly believed that transportation planning needs to be better aligned with land-use planning. Several participants suggested that Metrolinx should be given more authority to ensure this alignment and to resolve coordination challenges faced by transit providers and municipalities across the region. Other participants supported the development of a Transportation Planning Policy Statement (TPPS) as outlined in the Metrolinx Act (2006). A TPPS could help ensure that new investment in rapid transit occurs in neighbourhoods with the appropriate density. Similarly, residential and employment growth could be better directed to areas with sufficient or planned transit service. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 12

14 Hamilton The GO Bus to Union Station remains the best option Many participants from Hamilton work in downtown Toronto and rely on GO bus service for their daily commutes. Participants agreed that the GO Bus to Union Station is more convenient than driving and faster than taking the train. A few participants suggested that an extension of regular GO service past Aldershot may improve convenience of the GO train. More local options like the Hamilton LRT are needed Many participants reported that local bus service within Hamilton is infrequent and unreliable. Several participants suggested that the routes are inefficient, but acknowledged the challenges posed by the geography of the mountain. Participants generally welcomed the planned Hamilton LRT and supported further BRT expansion to encourage greater use of public transit. Ensure universal access across all services and vehicles In Hamilton more than other regions, participants stressed that accessibility for those with mobility issues should be ensured across the system. Many suggested that differences between transit agencies, vehicles, and stations make it difficult for passengers with accessibility needs to plan and predict their travel. Improvements could include the installation of elevators at rapid transit stations or the use of low-floor vehicles. Participants generally supported investment in a system that allows universal access. York Region Recent growth has caused residents to relocate Recent residential growth in York has increased traffic congestion and travel times. Several participants have moved around the GTHA to be closer to their jobs or have changed workplaces to minimize travel time. Though most participants continue to rely on their cars, a few participants have moved to be within walking distance of transit. Improved frequency will increase ridership Participants from York enthusiastically welcomed 15-minute, two-way, all-day GO service expansion. Most agreed that increased frequency is the most effective way to grow transit ridership in the region. Participants also suggested that improved GO service should occur alongside improvements to local bus service. Currently, participants are discouraged from using transit services because of long wait times at transfer points. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 13

15 Appendix Event Summaries: PEEL REGION - October 5, 2017, Living Arts Centre, Mississauga Approximately 25 residents, municipal planning staff and elected officials attended a public roundtable meeting in Peel to learn about the Dra 2041 Regional Transportation Plan (RTP) and to offer their insights. As the provincial agency mandated with improving the coordination and integration of all modes of transportation in the GTHA, Metrolinx has developed a Dra RTP that includes strategies and actions to create a transportation system that supports a high quality of life, a prosperous economy, and a protected environment for the next 25 years. Following a presentation outlining the process to develop the RTP and the strategies and actions in the Dra Plan, attendees broke into facilitated table discussions, and were posed with six questions. This document summarizes these discussions. DISCUSSION QUESTIONS 1. How has your use of roads, transit, and other transportation services and technologies changed over the last 5 years? Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 14

16 2. What aspects of the plan do you expect will have the greatest or least impact on you and your family? 3. How would integrating fares across different transit systems affect you? What features would make an integrated fare system most useful to you? 4. How are new transportation technologies and services changing how you travel around the region? How should Metrolinx integrate and support these operations? 5. How would you like to see transit experience improve for users over the next decade? 6. Are there any strategies that you would change or add to the plan? DISCUSSION SUMMARY: Changing Travel Patterns Increased congestion has led some participants to change their commute. Many participants reported switching from driving to taking transit, largely due to a marked increase in traffic congestion in recent years. A few participants are considering or have recently moved closer to a transit hub so that they do not have to drive to work. Some participants now drive to a GO station where they park and then take the GO train to work. A few participants said they now drive more because they find the transit system complicated or now travel with children more o en as their family has grown. Several participants have started cycling due to improved infrastructure and more bicycle racks on local buses. However, many noted that recently-built cycle tracks are o en not connected to one another. A few participants have begun using the Union Pearson Express as part of their daily commute to downtown Toronto. Other participants mentioned that peak period GO service from Port Credit station has become less frequent, negatively impacting their commute. Impact of the Draft Plan Participants were strongly in favour of the Priority Actions in the Draft Plan. Participants were strongly in favour of the Priority Actions in the Dra Plan, particularly the proposed Frequent Rapid Transit Network (FRTN). Many participants believed that this proposed comprehensive Rapid Transit network is the necessary next step for the regional transportation system. Participants were broadly in favour of the proposed expansion of BRT services and urged the connection of BRT lines to other Rapid Transit lines wherever possible. Some were particularly supportive of the proposed 24-hour bus network. A few participants suggested that any plans should ensure the flexibility to respond to changes in ridership and population growth within a reasonable timeframe. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 15

17 Several participants welcomed more frequent GO service on the Milton line. Many participants believed that the full deployment of PRESTO is key to realizing many of the actions in the Dra Plan. Some participants were excited about the proposed Regional Cycling Network and suggested that bikeshare stations be located near planned cycle tracks. Other participants were in favour of plans for universal access and accessibility across all rapid transit services. Fare Integration An integrated fare system for the GTHA should provide simplicity and flexibility. Most participants supported an integrated fare system, which could make using public transit more intuitive, convenient, and cost-effective, particularly for those crossing from Peel Region into Toronto who currently pay a full second fare. Many participants valued simplicity above all else in an integrated fare system. One couple suggested that a system of fare zones could be the easiest fare system to communicate, while others suggested that zones would simply create a set of arbitrary boundaries. Several participants wanted greater flexibility from an integrated fare system and urged Metrolinx to implement time-based fares that allow an unlimited number of trips within a specified period of time. Many participants emphasized that a new fare system should use PRESTO across the GTHA, including for any passes or discounts that might be made available. Several participants suggested that fares should also be paid by tapping a contactless credit card or a smartphone loaded with a PRESTO app at turnstiles, a feature that Presto executives promise will be deployed in the coming years. New Technologies and Services Improving and supporting all existing mobile applications and emerging technology should be considered. Several participants were interested in seeing significant improvements to the trip-planning and scheduling tools currently available. A few participants suggested that published GO schedules and the Triplinx app could be made more simple and user-friendly. Others suggested that all transit agencies should provide real-time arrivals and departures data to existing third-party mobile applications that are commonly used by commuters, so that passengers can better plan around delays. Some participants went further, suggesting that transit agencies should also partner with services like the Green P parking app to advertise transit options to more people. Many participants were in favour of pursuing Mobility-as-a-Service and the ability to use PRESTO to pay for both public and private transportation services. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 16

18 This was seen as one of the most effective ways to solve passengers first- and last-mile problems. Some participants strongly encouraged Metrolinx and its partners to consider the long-term potential of new technologies. For example, public transit agencies could pilot the use of autonomous vehicles as micro-transit services for lower-density areas. One participant suggested more ambitious investments in technology such as Hyperloop to help solve challenges of long-distance transportation. Participants generally agreed that Metrolinx should pursue partnerships with other organizations to devise creative, efficient solutions wherever possible. Passenger Experience Passenger comfort can be improved at rapid transit stations. Participants made the following suggestions for how to improve passenger comfort at rapid transit stations: Ensure access to elevators at every GO station; Expand bicycle racks and lockers, and allow bicycles on GO trains; Install lighting and security cameras to improve night-time safety; and Locate transit stops to maximize pedestrian safety. Increasing Transit Ridership Marketing and providing targeted incentives can increase ridership. Several participants recommended that public transit should be marketed more heavily through educational institutions and local advocacy groups to increase ridership. A few participants suggested that public transit is perceived as only for those who cannot afford to drive, and that transit agencies should work to change this perception. Others suggested that major employers could incentivize or encourage transit use by employees. Many participants favoured charging a modest fee to park at GO stations in order to encourage the use of active or public transportation to and from the stations. A few participants suggested that transit agencies could implement incentives for those who use active transportation as part of their commute. Conversely, others suggested that tolls on select roads could also be used to incentivize transit use. Making It Happen Greater regional coordination is required to realize the plan. Several participants believed that stronger governance structures are required to ensure that the vision in the Dra Plan is ultimately implemented. These participants suggested that transportation planning should focus on problem-solving and finding solutions for the greatest system-wide benefit. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 17

19 Other participants suggested that, at a minimum, a more integrated administrative structure is needed to improve the coordination of schedules between different transit agencies. A few participants suggested that improved wayfinding, signage, and coordinated branding between different operators across the region could serve to improve the passenger experience. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 18

20 DURHAM REGION - October 10, 2017, Ajax Community Centre, Ajax Approximately 15 residents, municipal planning staff and elected officials attended a public roundtable meeting in Durham to learn about the Dra 2041 Regional Transportation Plan (RTP) and to offer their insights. As the provincial agency mandated with improving the coordination and integration of all modes of transportation in the GTHA, Metrolinx has developed a Dra RTP that includes strategies and actions to create a transportation system that supports a high quality of life, a prosperous economy, and a protected environment for the next 25 years. Following a presentation outlining the process to develop the RTP and the strategies and actions in the Dra Plan, attendees broke into facilitated table discussions, and were posed with six questions. This document summarizes these discussions. DISCUSSION QUESTIONS 1. How has your use of roads, transit, and other transportation services and technologies changed over the last 5 years? 2. What aspects of the plan do you expect will have the greatest or least impact on you and your family? 3. How would integrating fares across different transit systems affect you? What features would make an integrated fare system most useful to you? Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 19

21 4. How are new transportation technologies and services changing how you travel around the region? How should Metrolinx integrate and support these operations? 5. How would you like to see transit experience improve for users over the next decade? 6. Are there any strategies that you would change or add to the plan? DISCUSSION SUMMARY: Changing Travel Patterns Transit service in Durham has not kept pace with residential and employment growth, leaving few efficient or safe alternatives to driving. Many participants immediately stressed that the recent residential and employment growth in Durham has had a significant effect on traffic. Due primarily to long travel and wait times on major bus routes, most participants said they still rely on their car to travel around the region. Some suggested that slow bus speeds are due to poorly coordinated traffic signals. Others suggested that the schedules of different bus routes are poorly coordinated, which creates inefficient connections. A few participants said that bike paths located along major corridors do not feel safe to use during the rush hour commute. Other participants have found employment closer to their residences in order to avoid somewhat frustrating transit connections. Impact of the Draft Plan Frequent transit connections between municipalities, including express and 24-hour bus service, should be prioritized. Most participants emphasized the need to improve transit connections between municipalities in Durham Region, and from Durham Region to York Region, without having to connect through Toronto s Union Station. Most participants were generally supportive of increased GO bus service and wanted to see more express bus services with fewer local stops. A few participants were particularly supportive of the proposed 24-hour regional bus network. Several participants were against developing a large cycling network without a demonstrated demand. One couple was concerned about the cost of maintaining such a large network that could only be used in the summer. Others believed that cycling is not well-suited to long-distance commuting, which the existing low-density land-use pattern in Durham o en requires. However, a few participants believed that the number of cyclists in Durham Region would not increase without improved infrastructure, and advocated for bike-sharing services located near rapid transit. Most participants were in favour of beginning to charge for parking at GO stations. Many believed that it should not be more expensive to take the local bus to the station than to Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 20

22 drive and park, and acknowledged that in order for this to be successful, local transit needs to be more frequent and more reliable. Some participants suggested that while transit fares currently subsidize parking, paid parking could in fact begin to offset the cost of public transportation. Fare Integration Fare integration should be used to simplify payment and proof-of-payment, without disproportionately affecting any passengers. Though participants were generally in favour of integrating and simplifying fares across the GTHA, some had concerns that a new fare system could be confusing for passengers and difficult to implement. A few participants were concerned that a distance-based fare system would unfairly affect those commuting long distances from Durham to other parts of the GTHA. One noted that Durham already has more toll-highways than other parts of the GTHA and fewer freeway options. While they did not have specific suggestions, a few participants believed that an integrated fare system should focus on simplifying the proof-of-payment system on vehicles. In particular, one participant wanted to see a system that required fewer enforcement officers. Two participants believed that this issue would be resolved once PRESTO is fully implemented across the region and wanted to see more PRESTO machines installed at every station. One participant suggested that payment through contactless credit cards would be more convenient. Participants agreed that in any fare system, public transit should be less expensive than driving and parking, including for groups or families travelling together. New Technologies and Services Integrate all aspects of planning and paying for a journey into a single mobile app. Several participants recommended the total integration of public transit and private mobility services into a single mobile application. Participants were in favour of integrating any new technology that could provide first- and last-mile alternatives to private vehicles. Participants suggested that this app should allow passengers to both: Find the optimal route using a combination of public and private services; and Pay for multiple components of a journey on different systems through a single, combined fare. Some participants specifically wanted to see the integration of real-time transit vehicle data, municipal parking information, and ridesharing and carpool matching services. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 21

23 Passenger Experience Improve passenger comfort and accessibility at stations and onboard vehicles. Many participants wanted to see greater investment in rapid transit stations across the GTHA, apart from Union Station. In particular, participants suggested: Parking structures should be connected to stations by covered, well-lit walkways; Stations should have more options for food and drink; and Stations should have waiting areas dedicated to ridesharing services and taxis. Several participants were concerned about the experience of those with invisible disabilities, and suggested that more education about the range of disabilities for both passengers and customer service ambassadors is required. A few participants suggested that more accessible seating areas are required both in stations and on vehicles. Increasing Transit Ridership Increase ridership by improving service for students. Many participants expressed their desire for more direct transit links to educational institutions. They believed that encouraging students to become comfortable with transit at a young age will create a generation of transit-riders in Durham. Two participants suggested that including transit passes in students tuition fees would be the most effective way to encourage transit use. Making It Happen Implementing the RTP will require a serious, coordinated effort. Participants were broadly in favour of the Priority Actions in the Dra Plan, and wanted to ensure the vision in the RTP is realized quickly. With this in mind, two participants wanted to see legislation that requires the adoption of the RTP by each GTHA municipality. Some participants believed that greater marketing of transit services and recent improvements is required in order to expand ridership. A few participants suggested that Durham Region Transit and Metrolinx should coordinate plans to ensure that first- and last-mile options are expanded as quickly as possible. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 22

24 HALTON REGION - October 16, 2017, Halton Regional Centre, Oakville Approximately 20 residents, municipal planning staff and elected officials attended a public roundtable meeting in Halton to learn about the Dra 2041 Regional Transportation Plan (RTP) and to offer their insights. As the provincial agency mandated with improving the coordination and integration of all modes of transportation in the GTHA, Metrolinx has developed a Dra RTP that includes strategies and actions to create a transportation system that supports a high quality of life, a prosperous economy, and a protected environment for the next 25 years. Following a presentation outlining the process to develop the RTP and the strategies and actions in the Dra Plan, attendees broke into facilitated table discussions, and were posed with six questions. This document summarizes these discussions. DISCUSSION QUESTIONS 1. How has your use of roads, transit, and other transportation services and technologies changed over the last 5 years? 2. What aspects of the plan do you expect will have the greatest or least impact on you and your family? 3. How would integrating fares across different transit systems affect you? What features would make an integrated fare system most useful to you? Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 23

25 4. How are new transportation technologies and services changing how you travel around the region? How should Metrolinx integrate and support these operations? 5. How would you like to see transit experience improve for users over the next decade? 6. Are there any strategies that you would change or add to the plan? DISCUSSION SUMMARY: Changing Travel Patterns Transit has become more reliable and more convenient, in part due to PRESTO, but there is more work to be done. Many participants have begun using GO Transit daily due to a range of service improvements in recent years. Many cited the rollout of the PRESTO system as one such significant improvement. For others, expanded GO Carpool Lots along Highway 407 have increased their use of GO buses. Several participants noted that the shi in local Oakville Transit buses from a radial network to a grid network has greatly improved their commute times in the municipality, especially along Bronte Road and Dundas Street. Integrating PRESTO into local buses has also improved the passenger experience on local buses. Some participants who work in downtown Toronto noted that apart from being an airport link, the Union Pearson Express has been useful as part of their daily commute. A few participants have changed their regular working hours, or begun working from home in order to avoid traffic. Others have started to carpool and make use of HOV lanes. Impact of the Draft Plan Participants were generally in favour of the Priority Actions in the Draft Plan. Participants broadly agreed with the direction of the Dra Plan, and favoured actions that are intended to improve connections between Halton Region and Peel Region, including the proposed expansion of the HOV network and the proposed Frequent Rapid Transit Network. Many welcomed 15-minute, two-way, all-day GO Expansion as an important next step, which will reduce the planning required before taking transit. A few participants specifically wanted to see improved GO service to Milton station and eventually onward to Cambridge. A couple of participants agreed with the Dra Plan s recommendation to expand BRT and Priority Bus service. Most participants favoured charging for parking at GO stations, in order to encourage the use of active and public transportation for first-mile trips. Participants generally sought continued improvements to transit services so that they can rely less heavily on their cars. Some participants believed that improving governance and coordination across the GTHA will be key to delivering many of the actions in the Dra Plan. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 24

26 Connections between cycling and transit should be improved. Participants saw cycling as an effective first-mile solution, rather than for long-distance commuting. Many advocated for a more comprehensive cycling network that connects directly to transit options. Others suggested more bicycle racks and widened walkways are needed to improve the ease of connecting to transit. Aligning land-use and transportation planning will encourage transit ridership. Many participants believed that aligning land-use planning and transportation planning is the most effective method of encouraging large-scale transit ridership. Some participants suggested that through good land-use planning, GO stations have the potential to become centres of lively, high-density, mixed-use developments. Other participants suggested that GO stations and carpool lots should accommodate bike-sharing and car-sharing services with dedicated parking spaces as well as dedicated lanes where possible. In addition, participants wanted to see improved traffic flow entering and exiting stations during rush hour. Fare Integration An integrated fare system should prioritize fairness and simplicity. Most participants were in favour of standardizing and simplifying fares across the GTHA. Some participants emphasized that the costs associated with crossing municipal boundaries should be removed in favour of distance-based pricing. Others suggested that a slight fare subsidy for those crossing municipal boundaries would be sufficient in the short-term. Some participants expressed a desire to see subsidies to help those who might be unreasonably affected by higher fares in a new fare system. A few participants wanted to ensure that a new fare system was cost-effective for families travelling together, and that transit is always less expensive than driving. Several participants were open to pilot projects in order to study the full effects of integrating fares across regions. Many suggested that while PRESTO has already simplified connections between different transit systems, passengers should be able to use contactless credit cards and smartphones for payment. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 25

27 New Technologies and Services Integrating trip planning and payment services can improve passenger convenience. Many participants were excited about the potential for Mobility-as-a-Service to greatly improve passenger convenience and integrate all aspects of a typical commute. In general, participants were open to integrating both public transit and private transportation services into a single mobile app. Many participants also now expect real-time arrivals data to be available on every transit system. In addition, several participants emphasized that information should be more actively communicated to passengers, rather than simply available online. Passenger Experience Passenger comfort can be improved onboard vehicles and at stations. Participants recommended the following comforts and enhancements onboard vehicles and at stations: Access to WiFi and outlets for charging; Increased emphasis on security and track safety; Direct indoor connections between neighbouring stations of different systems; Improved wayfinding and signage, especially during construction; Improved accessibility for those with mobility issues and strollers; and Incorporating retail and food/drink options into stations. Increasing Transit Ridership Metrolinx should promote improvements to transit services as they develop. Participants noted that Metrolinx and its partners have begun to make more information available online. However, many felt that Metrolinx should more actively promote service improvements. Participants believed that detailed project plans and timelines should be better communicated as they develop. More signage and communication about how to use PRESTO was specifically mentioned by a few participants. One participant suggested that much broader marketing could help convince motorists to switch to transit. One suggestion was to construct large signs on the side of the highway to display upcoming train times. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 26

28 TORONTO - November 1, 2017, Metro Toronto Convention Centre Approximately 55 residents, municipal planning staff and elected officials attended a public roundtable meeting in Toronto to learn about the Dra 2041 Regional Transportation Plan (RTP) and to offer their insights. As the provincial agency mandated with improving the coordination and integration of all modes of transportation in the GTHA, Metrolinx has developed a Dra RTP that includes strategies and actions to create a transportation system that supports a high quality of life, a prosperous economy, and a protected environment for the next 25 years. Following a presentation outlining the process to develop the RTP and the strategies and actions in the Dra Plan, attendees broke into facilitated table discussions, and were posed with six questions. This document summarizes these discussions. DISCUSSION QUESTIONS 1. How has your use of roads, transit, and other transportation services and technologies changed over the last 5 years? 2. What aspects of the plan do you expect will have the greatest or least impact on you and your family? 3. How would integrating fares across different transit systems affect you? What features would make an integrated fare system most useful to you? Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 27

29 4. How are new transportation technologies and services changing how you travel around the region? How should Metrolinx integrate and support these operations? 5. How would you like to see transit experience improve for users over the next decade? 6. Are there any strategies that you would change or add to the plan? DISCUSSION SUMMARY: Changing Travel Patterns Travel times have increased for travellers across the region. In downtown Toronto, public transit has become more congested. Most participants reported that travel times have increased across the region, for both motorists and transit passengers. Participants agreed that in downtown Toronto public transit has become overcrowded, but is still o en faster than driving. Participants mentioned that streetcars in particular have become more congested, and suggested more signal and lane priority could be given to TTC vehicles in general. Distances are o en too far for cycling to be convenient. In addition, participants suggested that not being able to carry bicycles onto GO trains has discouraged their use of cycling for even part of their typical journey. Several participants rely heavily on private automobiles in order to save time during their rush hour commute. Many of these participants work outside of downtown Toronto and commute to municipalities with poor transit service. A few participants who work outside Toronto avoid taking transit because the current fare system requires them to pay a second fare when they cross a municipal border. A few suggested that long wait times between buses in the evening may be unsafe for passengers travelling alone. A few participants reported that the Union Pearson Express has been useful as a commuter service and has decreased their typical commute time. Impact of the Draft Plan Participants were broadly in favour of the Priority Actions in the Draft Plan. Participants were broadly in favour of the Priority Actions in the Dra Plan, particularly plans to address first-mile and last-mile issues faced by residents. Many participants believed that the proposed comprehensive Rapid Transit network is the necessary next step for the regional transportation system. In general, participants supported an expanded Rapid Transit network, whether service is provided through LRT or BRT. Several participants welcomed expanded 15-minute, two-way, all-day GO service across the region. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 28

30 A few participants favoured plans to improve access to the airport, aside from the Union Pearson Express. Many participants supported the proposed Regional Cycling Network and suggested that existing cycle tracks should be better connected to one another. A few participants supported the idea of charging for parking at GO stations in order to promote active and public transportation. Several participants supported the integration of land-use planning and transportation, and the development of transit hubs proposed in the Dra Plan. Participants agreed that residential and commercial density around existing major transit stations could be increased. A few participants supported ideas in the Dra Plan that would help ensure climate resilience. Fare Integration An integrated fare system should rely on PRESTO and provide consistency across the GTHA. Most participants supported an integrated fare system, which could make using public transit more intuitive and convenient. Many participants valued consistency, emphasizing that the entire GTHA, and potentially other areas such as Kitchener-Waterloo, could be integrated into one system. Participants generally agreed that a new fare system should rely on PRESTO across the GTHA, including for any passes or discounts that might be made available. Although most participants did not strongly recommend a particular fare system, many suggested that zone- or distance-based fares could be simple and effective to implement. Others were cautious about implementing any new system that could unfairly penalize low-income residents and those in the suburbs who may travel further for work. A few participants suggested subsidies and discounts could be employed to offset any unfair consequences. New Technologies and Services Mobility-as-a-Service and providing trip planning tools with real-time data should be prioritized. Many participants favoured pursuing Mobility-as-a-Service and the ability to use PRESTO to pay for both public and private services, including rideshare, bikeshare, and carshare services. This was seen as one of the most effective ways to solve passengers first- and last-mile problems. A few participants suggested that a backup system should be devised in case the PRESTO system encounters an issue. Several participants were interested in seeing significant improvements to the trip-planning and scheduling tools currently available. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 29

31 Participants suggested that all transit agencies should provide real-time arrivals and departures data to existing third-party mobile applications that are commonly used by commuters, so that passengers can better plan around delays. Two participants suggested that vehicle electrification should be prioritized above other investments in new technology. Passenger Experience Accessibility and passenger comfort can be improved at rapid transit stations. Several participants suggested that barrier-free access and elevators should be provided at every rapid transit station to significantly improve accessibility. A few participants suggested that accessibility should be a much larger part of the RTP, and that Metrolinx should consider forming an Accessibility Advisory Committee to inform future work. Participants made the following suggestions for how to improve passenger comfort at rapid transit stations: Ensure access to washrooms at rapid transit stations; Locate transit stops so as to maximize pedestrian safety; Install amenities such as heating or air conditioning and vending machines where possible; and Expand retail options at major transit stations. Making it Happen Stronger regional governance is required to realize the plan. Metrolinx should be given authority to ensure that land-use and transportation planning are aligned. Many participants suggested that in order to realize the Priority Actions proposed in the Dra Plan, a different approach to regional transportation planning and construction is required. Participants believed that a stronger form of governance in regional planning is needed in order to resolve coordination and collaboration challenges faced by different transit providers and municipalities. Several participants suggested that Metrolinx should be given more authority as a provincial agency to direct the integration of land-use and transportation planning. Participants agreed that a central planning body with an explicit mandate to balance local and regional interests could also help ensure that transit expansion occurs in an evidence-based manner. A few participants supported the Dra Plan s recommendation to create a Transportation Planning Policy Statement (TPPS) as allowed in the Metrolinx Act (2006). This TPPS could help ensure that new investment in rapid transit occurs in neighbourhoods with the appropriate density to support that order of transit. Similarly, growth could be better directed to areas with sufficient or planned transit service. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 30

32 HAMILTON - November 6, 2017, Hamilton Central Library Approximately 65 residents, municipal planning staff and elected officials attended a public roundtable meeting in Hamilton to learn about the Dra 2041 Regional Transportation Plan (RTP) and to offer their insights. As the provincial agency mandated with improving the coordination and integration of all modes of transportation in the GTHA, Metrolinx has developed a Dra RTP that includes strategies and actions to create a transportation system that supports a high quality of life, a prosperous economy, and a protected environment for the next 25 years. Following a presentation outlining the process to develop the RTP and the strategies and actions in the Dra Plan, attendees broke into facilitated table discussions, and were posed with six questions. This document summarizes these discussions. DISCUSSION QUESTIONS 1. How has your use of roads, transit, and other transportation services and technologies changed over the last 5 years? 2. What aspects of the plan do you expect will have the greatest or least impact on you and your family? 3. How would integrating fares across different transit systems affect you? What features would make an integrated fare system most useful to you? Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 31

33 4. How are new transportation technologies and services changing how you travel around the region? How should Metrolinx integrate and support these operations? 5. How would you like to see transit experience improve for users over the next decade? 6. Are there any strategies that you would change or add to the plan? DISCUSSION SUMMARY: Changing Travel Patterns GO Transit service to downtown Toronto has been reliable though most other local and regional transit services continue to be inefficient and inconvenient. However, new HOV lanes, SoBi bikeshare service, and the B-line express bus have been successful. Most participants live in Hamilton but work in downtown Toronto, and find the GO bus to Union is much more convenient than driving, and o en faster than the train. Still, one participant drives to Aldershot GO in order to take the train and avoid potential delays on the bus due to congestion and accidents. Two participants reported doing the same, but in order to avoid congested GO parking lots at rush hour. A few participants remarked that while the GO bus from Hamilton to Union may not be the most convenient for reaching their final destination, the hub-and-spoke model of regional transit does not provide any other options. For a few participants who travel from Hamilton to Halton Region and Peel Region, driving remains much faster and more convenient. Several participants who have begun studying or working in Niagara Region and St. Catharines have purchased cars because there are simply no transit options. Two others remarked that as Hamilton residents who regularly visit family and friends in York Region and Kitchener-Waterloo, they have had to purchase a car to avoid three-hour transit times in each direction. Many participants reported that travel times have increased across the region, for both motorists and transit passengers, due primarily to increased traffic and congestion. A few participants added that service cuts in Burlington and Hamilton have worsened this problem for transit passengers. Two participants countered that new HOV and dedicated bus lanes have improved travel times for transit passengers. Several participants have started taking transit at rush hour because they are not comfortable driving in the heavily-congested conditions that now exist at rush hour, both in Hamilton and in downtown Toronto. Several participants are willing to pay for faster and more convenient travel, though most participants are concerned about rising transportation costs. Several participants reported using more active transportation in recent years. A few participants have begun cycling instead of driving due to recently expanded cycle lanes that have improved speed and safety. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 32

34 Others now use public transit and bikeshare services interchangeably, wherever SoBi and other bikeshare services are available. Weather dictates a few commuters daily preference. Several participants have found local bus service to be lacking, and are unable to plan around infrequent and unreliable services in Hamilton. A few participants remarked that seniors and children in particular can become trapped in their homes because bus service is infrequent. Two such seniors reported having moved closer to downtown Hamilton so that they can easily walk to errands. One participant acknowledged that the physical geography of the Hamilton mountain exacerbates the problem, but believed that there were potential solutions. One participant remarked that the Hamilton B-line Express bus is very reliable and has allowed them to give up their car. Poorly maintained and missing sidewalks make local bus stops difficult to use. Other participants reported: Using new GO services to the airport; Anticipating that the Hamilton LRT will further reduce their car use; and Finding Uber and other services inaccessible for lower-income residents. Impact of the Draft Plan Participants were in favour of the Priority Actions in the Draft Plan, particularly plans to improve rapid transit frequency and develop transportation hubs. Participants generally agreed that improved frequency of rapid transit through GO Expansion and the proposed Frequent Rapid Transit Network is the necessary next step for the regional transportation system. Most participants supported a shi to the regional mindset promoted in the Dra Plan. Several participants believed that the Hamilton LRT will have the greatest impact on reducing travel times and facilitating long-term growth in Hamilton. Many participants believed that the Hamilton LRT will be an effective way of providing reliable and comfortable transit for passengers of all ages. One participant wanted to ensure that sustainable funding is provided for the operation of the LRT. A few participants believed that West Harbour GO station could be better utilized as part of GO Expansion as well as seasonal service to Niagara. These participants highlighted the need for HSR service to better integrate into GO service. For example, HSR buses stop one block from the entrance to the West Harbour GO station, which causes a minor but consistent inconvenience for transfer passengers. Many participants favoured the proposed expansion of BRT services to serve suburban areas as well as to connect Hamilton to other regions. One participant particularly supported 24-hour bus service. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 33

35 Many participants supported an improvement in transit access to airports. Several participants believed that an express bus service to both Pearson and Hamilton International Airports would have the greatest benefit to them. When a few participants mentioned the existing #40 GO Bus from Hamilton to Pearson Airport, most other participants were unaware that the service existed. Most participants supported the development of community hubs across the region that would have sufficient density to be fully walkable with residential and commercial activity as well as community services. These hubs were also seen as natural places to direct and integrate various transit services, creating useful transfer points outside of Union Station. Two participants suggested that educational institutions were good locations for future transportation hubs. Other participants suggested that these hubs would be ideal locations for the development of affordable housing, as part of an effort to create complete communities. Several participants favoured the proposed expansion of the Regional Cycling Network with protected bike routes to improve safety. They also suggested that SoBi bikeshare be expanded to serve those travelling between transit hubs and suburban areas. Two participants suggested that trains should have space dedicated for those travelling with their bikes. One participant wondered how cycling infrastructure would be maintained without a dedicated revenue stream. Several participants supported the expansion of the HOV-lane network, especially on North-South highways, and found the current HOT-lane pilot has been successful. One participant was interested in designing a similar pilot to move goods more effectively on provincial highways. Another participant believed that the current HOT-permit trial unfairly benefits higher-income residents, and proposed that carpooling should be encouraged to make the most of the HOV lanes and contain congestion. One participant suggested that Electric Vehicles (EVs) should have greater prominence in the final RTP, with specific provisions for the expansion of EV charging stations. A few participants suggested that first-mile and last-mile issues are less prominent in Hamilton compared to less dense communities, and that investment in Hamilton should focus on improving trunk lines. One participant believed that fare integration would have the greatest impact on their family. Other participants were in favour of plans for universal access and accessibility across all rapid transit services. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 34

36 Fare Integration An integrated fare system for the GTHA should set consistent fare rules across the system and be used as a way to better integrate services as well. Participants generally supported an integrated fare system with consistent fare rules across different systems, particularly for transfers between GO and TTC. While a few participants supported distance-based fares and others supported zone-based fares, many participants valued simplicity above all else in an integrated fare system. Many participants saw the need for fare integration to occur in tandem with greater service integration. Two participants suggested that HSR, SoBi, and GO need to be co-located as much as possible to facilitate seamless transfers. Several participants agreed that a new fare system should use PRESTO across the GTHA, including for any passes or discounts that might be made available. A few participants suggested that greater communication about how to use PRESTO is needed. A few participants recommended that a payment app be developed as an alternative to the physical PRESTO card. Another participant favoured automatic fare payment sensors that would eliminate the need to physically tap PRESTO cards at gates. Two other participants wanted even greater flexibility to pay transit fares through student ID cards or combined service cards for libraries and recreation centres. Several participants suggested that GO vehicles should have PRESTO payment machines in addition to those on platforms. Others wanted to see standardized tap-on and tap-off rules across the region. One participant recommended that machines for checking PRESTO balances should look and sound significantly different than payment machines to avoid confusion. Two participants wanted the 24-hour time delay for loading PRESTO accounts to be removed or reduced. A few participants wanted to ensure that a new fare system would fairly distribute revenue amongst the various regional and municipal transit providers. A few participants agreed with creating a working group of transit agencies, as proposed in the Dra Plan. Other participants wanted to ensure that a new fare system did not unfairly increase fares for any passengers. Other suggestions for a new integrated fare system included: Discounts for off-peak transit use; and Standardizing child and senior fares across the region including removing full subsidies for either age group. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 35

37 New Technologies and Services Though mass transit should continue to be at the core of the regional transportation system, transit agencies should support third-party technologies and services. These third-party services should be held to equivalent service, accessibility, and privacy standards. Participants were generally supportive of developing a mobile app that integrates public transit information with bikeshare, carshare, and on-demand services. Other participants suggested that transit agencies should support third-party trip planning apps with arrivals information, including whether a vehicle is accessible. One participant was specifically interested in a unified system for alerts and delay notifications, as opposed to the current system in which each transit agency employs a variety of social media. Several participants agreed that any integrated third-party rideshare and on-demand services should be held to the same service standard as public services, especially with regard to accessibility for people with mobility concerns and vision or hearing impairment. A few participants agreed that third-party services should be required to adhere to an overarching privacy policy when collecting passenger data. However, a few participants suggested that Metrolinx should use data obtained from PRESTO card transactions to better plan transit services across the region. Other participants wanted to ensure that any new services remained accessible for lower-income residents. In addition, these participants emphasized that the experience should be the same for those who do not have a smartphone. Several participants were open to pilot programs to test what rideshare and on-demand services could be successful in different communities. Still, participants agreed that public transit will be the necessary core of any integrated system with different services, and favoured publicly-owned transit over private services. A few participants suggested that on-demand services which mirror transit routes could be employed in lower-density areas. A few participants were interested in the role that autonomous vehicles could play in providing some of these services, but did not have particular suggestions. Passenger Experience Accessibility and passenger comfort can be improved across the transit system. Participants made the following suggestions for how to improve passenger comfort on vehicles and at rapid transit stations: Ensure WiFi access on vehicles and at stations; Provide small luggage racks on long-distance bus routes such as the #16 GO; Announce connecting transit lines at every stop, whether or not those lines are on a different transit system; Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 36

38 Install outlets and charging ports at stations; and Improve the cleanliness onboard buses between peak-hour periods. Several participants remarked that new TTC streetcars and buses around the region have made improvements in passenger comfort and accessibility. A few participants suggested that the fleet of double-decker buses in Hamilton should be expanded, as long as accessibility ramps are always available for those with mobility devices, strollers, and suitcases. Other participants believed that the double-decker buses were less comfortable than articulated buses. A few participants suggested that both visual and auditory wayfinding at GO stations and on GO vehicles should be improved for the comfort of those with accessibility needs. One participant added that wayfinding at HSR bus stops could be improved. Other participants suggested that seasonal GO service such as the train to Niagara should employ creative techniques to improve the long journey, such as an on-board café or speaker talks. Increasing Transit Ridership Marketing and targeted incentives could improve residents understanding of new services and increase transit ridership. Several participants recommended that public transit should be marketed more heavily, with a focus on communicating changing services. A few participants suggested that seniors in particular need more information about how to use new services such as the PRESTO system. One participant suggested that the link between transit use and climate change mitigation should be highlighted in any communications. One participant suggested that transit agencies could fully subsidize transit for business passengers between Hamilton airport and the downtown core, as an incentive to use public transportation. Other participants suggested that charging for parking or implementing tolls on select highways could also be used to incentivize transit use. Making It Happen Stronger funding and regional governance is required to realize the plan, which will create economic and health benefits. Several participants agreed that, broadly, transit funding should be increased, and that a system of both incentives and disincentives is needed to change residents behaviour and increase transit ridership. Participants generally believed that the economic and health benefits of public transit are not well communicated in the Dra Plan. In addition, many participants wanted more details in the plan relating to equity and affordability for low-income residents. Two participants suggested that transit Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 37

39 should be fully subsidized for very low-income residents and those with special needs. A few participants wanted to ensure that new services are constructed using as many local workers as possible, and remain publicly owned once constructed. A few participants suggested that the regional mindset in the Dra Plan should be expanded to include Niagara, Kitchener-Waterloo, and other regions, and that the RTP should align closely with the plan for the Greater Golden Horseshoe. Several participants advocated for stronger regional governance in transportation policy, similar to the working group proposed for fare integration. These participants believed that different agencies could consistently learn from one another and that at a minimum, agencies could better coordinate transit schedules. A few participants suggested that Metrolinx could play more of an advocacy role for the needs of different transit agencies. Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 38

40 YORK REGION - November 8, 2017, Newmarket Community Centre and Lions Hall, Newmarket Approximately 25 residents, municipal planning staff and elected officials attended a public roundtable meeting in York to learn about the Dra 2041 Regional Transportation Plan (RTP) and to offer their insights. As the provincial agency mandated with improving the coordination and integration of all modes of transportation in the GTHA, Metrolinx has developed a Dra RTP that includes strategies and actions to create a transportation system that supports a high quality of life, a prosperous economy, and a protected environment for the next 25 years. Following a presentation outlining the process to develop the RTP and the strategies and actions in the Dra Plan, attendees broke into facilitated table discussions, and were posed with six questions. This document summarizes these discussions. DISCUSSION QUESTIONS 1. How has your use of roads, transit, and other transportation services and technologies changed over the last 5 years? 2. What aspects of the plan do you expect will have the greatest or least impact on you and your family? 3. How would integrating fares across different transit systems affect you? What features would make an integrated fare system most useful to you? Draft 2041 Regional Transportation Plan Public Roundtable Meetings Summary Report 39