Instances of 1 Minute or Less Between Buses 4 5% 55% 3.9% 3.5% 3.5% 3.5% 2.9% 2.8% Sep- Sep 07 Oct-07 Nov-07 Dec-07 Jan- Jan 08 Feb- Feb 08 Mar-08

Transcription

1 President s Report

2 Monthly Performance Matrix Meeting or exceeding target Within 10% of target Missing target by more than 10% Measure does not have target

3 RIDERSHIP Total Ridership p( (in millions) Rail Ridership (in millions) Bus Ridership p( (in millions) Total (Year to Date, in millions) % Change Over Prior Year (Year to Date)

4 ON-TIME Rail Delays of 10 minutes or More Percent of Slow Zone Mileage Percent of Bunched Intervals Initiatives 1. Weekly Rail Service Quality meetings 2. Troubleshooting Checklists at Control Center 3. Bus Bunching Task Force 4. Short Term Capital for Slow Zones and Targeted Track Work

5 ON-TIME Instances of 1 Minute or Less Between Buses 45% 4.5% 3.9% 3.5% 3.5% 3.5% 2.9% 2.8% Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08

6 EFFICIENT Mean Miles Between Reported Rail Vehicle Defects Miles Between Reported Bus Road Calls Average Daily % of Bus Fleet Unavailable for Service % of Graffiti Work Orders Completed Within 7 Days % of Facilities Work Orders Completed On-time

7 EFFICIENT Initiatives 1. Weekly Rail Service Quality Meetings 2. Troubleshooting Checklists at Control Center 3. Weekly Bus Bunching Task Force 4. Short Term Capital for Slow Zones and Targeted Track Work\Reorganization of Rail and Bus Maintenance Divisions 5. Fleet Re-alignment to Standardize Equipment at Garages

8 EFFICIENT: BUS Miles between Road Calls Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08

9 EFFICIENT: RAIL Mean Miles between defects Best performance since Nov Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08

10 EFFICIENT BUS: Overdue Preventive Maintenance Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08

11 SAFE Bus National Transit Database (NTD) Security- Related Incidents per 100,000 miles Rail NTD Security-Related Incidents per 100,000 miles Bus NTD Safety-Related Incidents Per 100,000 miles (Major) Rail NTD Safety-Related Incidents Per 100,000 miles (Major) Initiatives 1. Reorganization of Safety and Security 2. Creation of Risk Management Department 3. Monthly Safety Performance Management Meeting

12 Safe Bus safety y and security y National Transit Database (NTB) incidents per 100,000 miles Safety Security Jan Feb Mar 08

13 Safe Rail safety and security NTB incidents per 100,000 miles Security Safety Jan 08 Feb 08 Mar 08

14 CLEAN Average Days Between Completed Rail Detail Cleans (2 mos. rolling avg.) Average Days Between Completed Bus Detail Cleans (2 mos. rolling avg.) % of Uptime for Rail Car Washers % of Uptime for Bus Washers Initiatives 1. Re-organization of Bus Ops to Create Single Accountability for Bus Clean 2. New procedures in Place and Daily Tracking of Rail and Bus Washers

15 Clean: Rail and Bus Average days between Cleans BUS RAIL Sep 07 Oct 07 Nov 07 Dec 07 Jan 08 Feb 08 Mar 08 11

16 COURTEOUS % of Elevator Up-time % of Escalator Up-time % of Customer Complaints Not Closed Out Within 14 Days CTA Hotline Average Wait-timetime Initiatives 1. Creation of Case Mgt. Tracking System" to Ensure Calls Are Responded To and Action Is Taken 2. Daily Tracking of Wait Times 3. Preventive Maintenance on Elevators and Escalators

17 Courteous Elevator and Escalator Up-Time Escalators Elevators Sep 07 Oct 07 Nov 07 Dec 07 Jan 08 Feb 08 Mar 08

18 3-TRACK WORK ACCELERATED

19 Change Order Pushes Up Completion Trains share track 1 at Belmont/Fullerton (March 30, 2008) 3-Track complete (June 30, 2009) $ M. $1 IIncreased d Revenue December 31, 2008 $8M $.8 M. Operational O ti l Savings

20 SENIOR FREE RIDES

21 Senior Free Rides 41,039 48,651 56,662 55,603 63,264 63,418 8,969 9,461 10,074 10,159 10,858 11, Mar 24-Mar 31-Mar Rail 7-Apr 14-Apr 21-Apr Bus

22 Weekd day Avg. R Rides Weekday Average Ride Trends Last 3 weeks show increase of 16,000, 23,000 average daily rides (+7(+7-11%) 300, , Spring Break 200, , ,000 50,000-4-Feb 1111-Feb 1818-Feb 2525-Feb 3-Mar 1010-Mar Mar Mar Mar 7-Apr p 1414-Apr p 2121-Apr p 2828-Apr p Free Seniors Reduced Fares Reduced Last Year

23 Saturday y and Sun nday Rides s Weekend Trends 200, ,000 50, ,000 50,000 9-Feb 1616-Feb 2323-Feb 1-Mar 8-Mar Mar 2222-Mar 2929-Mar 5-Apr 1212-Apr 1919-Apr 2626-Apr F Free Seniors S i R d Reduced d Fares F R d Reduced d Last L t Year Y

24 Senior Rides by Hour 3.2% of seniors ride during gp peak 90, ,000 70,000 60,000 50,000 40,000 30,000 20, ,000 - Highest half-hour hour senior share (9%): 11:00 to 11:30 am Senior All Other