2013 MEMBERSHIP FREQUENTLY ASKED QUESTIONS

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1 2013 MEMBERSHIP FREQUENTLY ASKED QUESTIONS

2 MEMBERSHIP PACKAGES What are the 2013 Membership Packages? The Surrey & England Membership package gives you an allocated seat at all International matches and entry to all the domestic matches. The category of Surrey & England Membership you have relates directly to where you sit. Pavilion Balcony & Shelf Pavilion Top Pavilion Terrace Bedser Stand You only get an allocated seat for Internationals, including the 2013 Ashes, if you are a Surrey & England Member. There are also three Surrey Membership packages giving you entry to all domestic matches: County Adult County17-21 Junior Hollioake (under 16s) And one Championship Adult Membership package that gives you entry to all LV=CC and CB40 domestic matches. When do I need to renew by? To guarantee your existing seat all Surrey & England members need to have renewed by 5pm Friday 2nd November. Whilst there is no deadline for County and Championship membership renewals, we strongly advise that in order to receive maximum priority on 2013 International tickets you renew before the first day of ticket sales (see page 5 for dates). When will I receive my new Membership Card? All membership cards will be sent out with the 2013 Members Pack which will be distributed by 1st April SURREY & ENGLAND ALLOCATED SEATS The 2013 Surrey & England Members Seat Allocation Process Current Surrey & England Members have the first right of renewal for their existing seat until 5pm Friday 2nd November How Can I Change My Seat? Should you wish to apply for a change of position please return the enclosed Renewal Form and tick the Seat Change Request Box. Then within the Notes Section give details of where you would like to be relocated to, but please note that all seat change requests are subject to availability and will be processed in order of when received. Also should we not be able to satisfy your request your original seat will automatically be renewed. We also request that applications to be sat alongside other members are wherever possible sent on the same Renewal Form. I am a Championship or County member, how can I upgrade to the Surrey & England category? Should you wish to upgrade to Surrey & England Membership and obtain your own seat for all 2013 Internationals within the Bedser Stand, please complete the enclosed Renewal Form ticking Bedser Stand in the Surrey & England Membership box. Please note all applications will be processed in chronological order and are subject to availability. When we process your request, a member of our ticketing department will contact you by phone to discuss which seats are available. Membership Renewal Deadline Summary Surrey & England Seat Renewals 5pm Friday November 2nd 2012 Surrey & England Seat Changes Monday November 26th to Friday 30th 2012 County or Championship Upgrades Monday November 26th to Friday 30th 2012

3 OTHER MEMBER BENEFITS How many complimentary Guest Vouchers do I receive to watch Surrey? All members with the exception of Junior and County categories will receive an enhanced Guest Voucher package for 2013 comprising 8 LV County Championship guest vouchers and 4 CB40 guest vouchers. When will I receive my Guest Vouchers? All vouchers will be included within the 2013 Members Pack which will be distributed by 1st April Where can I use my Guest Vouchers? Guest vouchers are valid for all SCCC fixtures played at the Kia Oval or Guildford. How do I use my Guest Vouchers? Please note that Guest Vouchers do not permit admittance and need to be completed and exchanged for a match ticket from the ticket office before the event. When am I able to bring guests into the Pavilion? Subject to availability, each Surrey CCC Member is allowed to bring a maximum of four guests into the Pavilion for Championship and CB40 matches at the Kia Oval. Guests should be signed in at the Pavilion entrance, where a day Pavilion Pass will be issued to each guest. We regret that for capacity reasons and to protect the members privileges, we do not allow members guests into the Pavilion for International or T20 fixtures. Is Kids Go Free Still Available? No. Free Junior Hollioake Membership is no longer available through the Kids Go Free Scheme, however it is available for only 20. Who Is Eligible For a Discount? Under 16s - Available to supporters born no later than 10th May Young Adults (17 to 21) Available to supporters born no later than 10th May For information on the Club s disability policy please contact the ticket office on Who has Voting Rights? All members except Junior Hollioake Members have voting rights as per Club Rules. INTERNATIONAL TICKETS priority How Firstly are renew international your Membership tickets allocated to ensure to International Surrey & England Ticket members? Priority. 1 Surrey and England Members are provided with the first option to purchase their Investec Ashes Tickets allocated seat for every international match. The allocated seat will be held for Surrey & England Members you until 4 months before the match takes place, after this date your seat will be You have the option to purchase a ticket for each day of The Ashes for your released for sale to other members. We will contact you in good time to ensure that allocated seat from 10th-23rd November You also have the option to purchase your seat is provided to you for the dates you require. a further 8 Ashes Tickets in total outside of the Members Pavilion from 1st 2 Surrey & England Members are also eligible to purchase tickets in other areas of December the ground for all international matches during the priority booking period. Surrey County Adult Members How You have are international the option to tickets purchase allocated 8 Ashes Tickets to Surrey outside members? of the Members Pavilion 3 from Surrey 1st Members December are eligible to purchase tickets in other areas of the ground for all international matches during the priority booking period, and also have priority Surrey County 17-21, Championship Adult and Junior Hollioake Members to purchase tickets in the Pavilion which are not taken up by Surrey and England You have the option to purchase 2 Ashes Tickets outside of the Members Pavilion Members. from 1st December What How To discount buy Your do Investec I get on international Ashes Ticketstickets as a Surrey & England member? All You Surrey can buy & England your tickets members either qualify on-line for at surreycricket.com a 10% discount on or the by market calling rate the of International Ticket Hotline Tickets on 0844 for their 375 allocated seat only. Investec Ashes Tickets Deadline Summary Which Members Location No. of Tickets Deadline Surrey & England Allocated Seat 1 per day 10th-23rd Nov Surrey & England Outside Members Pavilion 8 From 1st Dec Surrey County Adult Outside Members Pavilion 8 From 1st Dec Surrey County Outside Members Pavilion 2 From 1st Dec Championship Adult Outside Members Pavilion 2 From 1st Dec Junior Hollioake Outside Members Pavilion 2 From 1st Dec ICC Champions Trophy All Members receive the option to buy tickets for every ICC Champions Trophy fixture. For Surrey & England members this includes one for their allocated seat. Tickets will be available from February 22nd 2013 and can be bought on-line at surreycricket.com or via the Ticket Hotline on surreycricket.com

4 RENEWING & PAYING Can I renew my Surrey & England Membership on-line? All Memberships can be renewed on-line at surreycricket.com. Is there a Joining Fee? No there is no Joining Fee for When will my payment be processed? Other than those paying using either Direct Debit or Credit Card instalments all payment will be taken at the time of processing your membership. If I already pay by Direct Debit, Instalments or Continuous Authority on my Credit Card, do I need to return the Renewal Form? No, unless you wish to make any changes, you Membership will automatically renew. What is the Annual Direct Debit Discount? This is available for Surrey & England, County Adult and Championship Memberships ONLY. It is 10 and this will automatically be taken off your Membership amount. Can I renew on-line and pay by Direct Debit? No. Unfortunately this facility is not currently available. Paying by Direct Debit for the first time? We must receive your completed Direct Debit instruction and Renewal Form by 2nd November to guarantee your priority to Ashes Tickets. Please note, we cannot process new Direct Debits received after Friday 14th December I pay by Direct Debit, when will the money be taking from my account? All Direct Debits will be processed the week starting 7th January I pay by Direct Debit/Credit Card instalments over four payments. What dates will my money be collected and how much will I be debited? The four payments will be collected during the weeks starting:- 7th January th February th March th April 2013 The amount we collect each time will be one quarter of your total membership cost. We regret that we cannot administer any applications to pay by instalments received after 7th January 2013.

5 Surrey County Cricket Club The Kia Oval Kennington London SE11 5SS

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