EVALUATION MISSION ON OMT PROGRAMMES IN THE URBAN AND SEMI-URBAN WATER SUPPLY SECTOR SUPPORTED BY THE NETHERLANDS GOVERNMENT. March - April 1986

Transcription

1 1 R 822 D 86 FC'K.. EVALUATON MSSON ON OMT PROGRAMMES N THE URBAN AND SEM-URBAN WATER SUPPLY SECTOR SUPPORTED BY THE NETHERLANDS GOVERNMENT 1 1 March - Aprl 1986 Fnal report The Hague,

2 TABLE OF CONTENTS age

3 These pages contan PREFACE

4 N EVALUATON MSSON ON THE OMT PROGRAMMES

5 The Msson submts herewth - 5 -

6 Consderng - 6 -

7 Most water enterprses that were vsted by the msson are ncapable of mantanng suffcent water pressure

8 The tranng approach has been dvded nto two man strateges: (a) the socalled class room approach (eventually an off-the-job tranng) and (b) an n-servce on-the-job/desk to desk tranng. Both strateges requre dfferent tranng methods. 1

9 The mmedate benefts of both the off-the-job as well as the on-the-job tranng nterventons are, n the opnon of the msson, dffcult to assess as there are apparently many other varables that have an nfluence

10

11 COMMUNTY NVOLVEMENT MSSON FNDNGS 1. ' The consumers n the KK water supply systems observed, both wth house connectons (HC) and publc tap (PT) users, have a very lmted sense of ther share n the responsblty for the effectve functonng of the servce.

12 The followng measures are therefore recommended:

13 V. Selected staff at all levels should be traned n the technques of promotng 1 1 1

14 FNAL REPORT

15 FUNCTONNG OF WATER ENTERPRSES

16

17 n fact hardly any water enterprse the msson has vsted has suffcent techncal staff wth

18 t l

19 t t 1 t Also the meter, taken out of a house, should be read agan n the workshop. Together wth

20 - 20 -

21 n ndonesa t

22 1 Accordng f

23 Ths wll lead t t

24

25 ABOUT THE DSTRBUTON OF WATER 2.1 TASK OF THE DSTRBTUON DEPARTMENT n the dstrbuton department of a water enterprse a number of tasks should be accomplshed: A. nsde

26 1 Leakage repars

27 When

28 To carry

29 ON THE WATER SUPPLY N KK

30 Agan the back-up system has to garantee the contnung functonng of the water supply,

31 From

32 - 32 -

33 GENERAL ON FNANCES AND ADMNSTRATON n

34 AUTOMATON OF BLL PRODUCTON n all but one water enterprses, that the msson vsted, water blls for customers

35 So the deprecaton s a constant fgure per m3 water sold of 52 Rps The advantage

36 ON WATER QUALTY AND PPE MATERALS 5.1 WATER QUALTY AND PPE MATERALS The qualty

37 Galvansed ron ppes may corrode on the outsde of the ppe too. The fact that these ppes are galvansed wll slow down corroson but certanly wll

38 ABOUT THE PERFORMANCE OF THE WATER ENTERPRSES 6.1 FNDNGS OF THE MSSON Most enterprses that

39 Snce nternal relatons between employees

40 Snce

41 ON COSTS OF OUT The consultants WACO and DHV who, together wth ndonesan counterparts, have provded for OMT-programs, partly fnanced by Netherlands ad, provded nformaton

42

43 TRANNG EFFORTS

44 1. TRANNG AND NSTTUTON BULDNG The OMT programs are, n essence, meant to be "nsttuton buldng" (1) exercses, amng at the development of vable, runnng water enterprses, that

45 l t On the other hand, despte the hgh hopes and the good ntentons, t s unversally true that whenever dffcultes (tme pressure, fnancal constrants, logstc l

46 TRANNG STRATEGES The tranng strategy has been dvded nto two man approaches: A. the socalled classroom approach (eventually an off-the-job tranng); t

47

48 1 1 Recommendaton

49 1-48 -

50 - 49 -

51 - 50 -

52 The effectveness ORGANZATONAL STRUCTURE

53 - 52 -

54 Tme spent

55 Summary

56 Note

57 : COMMUNTY: USE, BENEFTS

58 USAGE OF THE WATER SUPPLY SERVCE BY THE COMMUNTY The justfcaton

59 A. HOUSE CONNECTONS BASC NEEDS APPROACH SERVCES 1. Communty Percepton of the Water Supply a. Water qualty Consumers expected clean water from

60 - 58 -

61 - 59 -

62 c. Relablty The stuaton was smlar to that for house connectons. d. Accessblty n

63 Even amongst the functonng publc taps vsted a majorty of consumers were

64 A. HOUSE CONNECTONS K.K. SERVCES

65 d. Accessblty Wth KK, accessblty covers

66 b. Monthly Tarf ntally many KK staff had problems collectng monthly tarfs for a varety

67 c. Arrears Once water

68 - 66 -

69 n Karangnunggal

70 COMMUNTY NVOLVEMENT 1

71 B. CURRENT APPROACHES AND ATTEMPTS TO NVOLVE THE COMMUNTY 1. Percepton of communty nvolvement From observaton of water supply programmes and the study of reports and manuals

72 Under the Acton and Revew programme for selected KK systems efforts have been made to ntensfy the approach to the communty. The communty relatons worker has spent at least 15 days n the area, usually n two stages.. Durng the feld assessment he s responsble for dscussng consumers problems related

73 Case 2 n Kuta Ampel, West Java, plans

74

75 Three scenaros

76 Communty Plannng: - Selecton of possble locatons

77 Scenaro

78 Acton Those nvolved Expected results

79 Recommendatons That the communty be nvolved n all stages of the plannng, constructon and mantenance of publc/neghbourhood taps. That the proposed strategy n promotng communty nvolvement n publc/- neghbourhood tap programmes be mplemented wth adjustments to local condtons. That the locaton of publc/neghbourhood taps n both BNA and KK systems be determned

80 1 Recommendatons That the communty be nvolved n all stages of the development of an KK water supply to maxmze the contrbuton of local resources and attan a sense of shared responsblty and ownershp by the potental consumers of KK servces. Partcular attenton should

81 - 79 -

82 PROPOSED STRATEGY

83 t - Admnstratve level Natonal Provncal Kabupaten f "ecamatan

84 - 82 -

85 2. Communty Volunteers (TPM)

86 Recommendaton That the communty volunteers (Tenaga Penggerak Masyarakat) programme be extended to cover all KK watersupply unts. That the Proposed Strategy for Formaton of Communty Volunteers (T.P.M.) be consdered

87 TPM PROPOSED STRATEGY FOR FORMATON OF COMMUNTY VOLUNTEERS (TENAGA PENGGERAK MASYARAKAT (TPM) N

88 Content Organsatonal Aspects:

89 Communcaton Support Programme/nformaton Strategy One prerequste for communty nvolvement n a programme s that the communty

90 n cooperaton wth nterested PDAM/BPAM, the PP5AB reproduced these materals and dstrbuted them for use at the annual exhbton held n each regency. Pamphlets have also been dstrbuted to KK offces. Another nnovatve method 1

91 Proposal for Strengthenng the Communcatons Support Programme/nformaton Strategy Ams: 1 f

92 1 1 1 Examples of Materals Target Group House connecton consumers Materals m

93 PROPOSED CONTRBUTON OF DUTCH CONSULTANTS N COMMUNTY ASPECTS Dutch consultants could partcpate

94 -

95 t APPENDX 1 Terms

96 General Physcal growth nsttutonal development 1

97 - t f

98 From

99 ncreased awareness for the extenson of dstrbuton networks, leakage detecton schemes and proper consumer relaton programmes (development of entrepreneurshp)

100 Netherlands support Snce 1974 the Netherlands have asssted ndonesa wth the mplementaton of water supply and santaton programmes n North Sumatra/Aceh and West Java (concentraton regons). Urban water supply programmes have been or are beng carred out n a few large ctes (Palembang, Balkpapan, East-Medan, Sukabum, Bandung/co-fnance wth Asan Development Bank),

101 Ths project ams at the establshment of a laboratory under the Mnstry of Publc works for the qualty testng of e.g. pvc ppes, water meters and appendages whch wll

102 t Key ponts for assessment: t

103 Key ponts for assessment: - staffng level of the water enterprse; knowledge, atttude and practce of management and operatonal personnel;

104

105 -

106 COMPOSTON APPENDX 2 1

107 Jakarta : APPENDX 3 SCHEDULE OF VSTS

108 Aceh :

109 APPENDX

110 Msson fndngs n

111 PDAM BANDUNG, CTY

112 Wllngness to pay: Qualty

113

114 TASKMALAYA

115 Wllngness

116 Further see recommendatons Status Report Taskmalaya DHV (pages 42,43) REMARKS Especally

117 KK - KARANGNUNGGAL - 22 nd March 1986 No. house connectons No. of publc taps % populaton served Communty aspects Those not reached by supply: Use of water: Alternatve supply: Communty preparaton: Ablty to pay

118 Wllngness to pay: House connectons good servce-very wllng poor servce-not payng Publc taps unwllng due to msnformaton repayment (prepared to pay Rp

119 KK

120 Problems: People want meters (they compare wth nearby town). Rubber calbraton removed r

121 1

122

123 BANGODUA

124 Educaton actvtes: had some pamphlets but not used. PT: no materals. house connecton publc

125 PDAM SDKALANG - BNA - 27 th March 1986 Populaton No. house connectons No. functonng No. of publc tabs No. functonng

126 Qualty House connectons Publc taps

127 Roofs over the slow sand flters are hghly necessary (cost $ 20,000,-). The cleanng (washng)

128 MATANG KUL

129 Wllngness Publc taps

130 PDAM LANGSA (ACEH) - 31 st March 1986 Populaton No. house connectons No. functonng No. of publc taps No. functonng % populaton served Communty aspects Those

131

132 PDAM TEBNG TNGG

133 Wllngness

134 j

135 LMA PULUH KK (PDAM KASRAN)

136 Communcaton/nformaton actvtes: Problems: House connectons no contact wth Health or school. Good nformal communty relatons. constructon of storage tanks. Before KK: 19, after: 51. Much tamperng wth flow restrcters Publc taps

137 APPENDX

138 Msson fndngs n

139

140

141

142 The staff

143 FACTS AND FGURES estmated populaton 1985 actual populaton 1985 producton capacty as buld BNA calculated daly demand

144 PANTA CERMN

145 n the two months prevous to the vst 30 new consumers bought house connectons as a result. A few consumers shared a house connecton to cut down costs. Bllng effcency was 65 %, most famles keepng just two months behnd to prevent beng

146 1 1