Heritage Palms. Transfer Member Packet Washingtonia Palm Way Fort Myers, FL Fax

Transcription

1 Heritage Palms Transfer Member Packet Washingtonia Palm Way Fort Myers, FL Fax

2 Table of Contents Introduction... 3 Letter From the GM... 4 Telephone Directory... 5 General Information... 6 Restaurant... 7 Dress Code for Clubhouse and Dining Room,... 8 Golf & Golf Course Maintenance... 9 Dress Code for Golf Course and Practice Areas Chelsea Golf Course Rules Tennis Pro Shop Tennis Rules and Regulations Activities Fitness Important Numbers Rules Street Map

3 Welcome Heritage Palms Golf and Country Club was developed and built by U.S. Home, a nationally recognized homebuilder. U.S. Home has over 250 communities in fifteen states providing quality homes at affordable prices. Heritage Palms encompasses over eight hundred acres which include a thirty-eight acre fresh water lake, surrounded by Single Family Homes, Luxury Twin Villas, 2- story Verandas, and 4-story Terrace Condominiums. Heritage Palms is unique as Fort Myers' premier 36-hole championship golf course featuring an automated tee time system known as Chelsea which offers members an equitable system that provides all players with convenience, and easy access to the course. The Club also has a 28,400 square foot clubhouse which is the community's center of activity. There is a restaurant including a grill area and patio area with additional seating which offers a scenic view of the golf course and aqua range featuring daily lunch specials as well as dinner in a range from casual to formal. Please check channel 195, the website and the Monday News for hours. The Clubhouse also has a Library where one can host a meeting and a Fitness Center with state of the art equipment to help members keep fit. Whether you are a golfer, swimmer, tennis player, or just want to enjoy the good life..heritage Palms has something for everyone. 3

4 Letter from the GM Dear Transfer Member, Welcome to Heritage Palms Golf & Country Club. The information provided in this packet is designed to assist you with information about our Club and the facilities available to you. Inside you will find a Chelsea Automatic Tee Time Manual which will explain how to order tee times. Please call the Golf Pro Shop at with any questions you may have concerning this manual. The information package provides much of the information you will need during your stay. If there is anything you need beyond this package, please call the Administration Office at Please note that anything pertaining to the rental unit or surrounding common area (i.e. lost keys, water problems and plumbing issues) must be directed to the homeowner or your realtor. Enjoy your stay in our Community. Bill Bower General Manager 4

5 Telephone Directory Heritage Palms Main Number Administration Office: , Press 4 Heritage Palms Main Number Bill Bower, General Manager Ext. 112 Joney Kelly, Association Director Ext. 110 Administration Cassandra Lemieux, Office: Facilities... Manager Ext. 156 David Laine Mitchell, Negip, General Accounting Manager Manager Ext. 134 Pat Jill Burchetta, McGuire, Facilities Admin Asst../Membership Manager Services Ext. 129 Joney Kelly, Executive Administrator Laurie Fitness Hansen,... Administrative Assistant , Press 7 Toni Grace, Fitness Director Ext. 120 Fitness Toni Gatehouse Grace,... Fitness Director Ext , 120 Press 8 (All guests of Heritage Palms must be called into the gatehouse) Gatehouse (All Golf guests Course of Superintendent: Heritage Palms must... be announced to the gatehouse) , Dial 151 Greg Kriesch, Dir. Of Golf Course Operations Ext. 151 Golf Course Superintendent: Greg Golf Pro Kriesch, Shop: Superintendent , Press 1 Chelsea Tee Time: , Press 6 Or type into your browser Golf Pro Shop: Chelsea Bob Kelly, Tee Director Time:... of Golf Ext. 113 Or John type Osbrink, Head PGA Golf Professional into Ext. your 115 browser Bob Mary Kelly, Page, Director PGA Golf of Professional Golf Ext. 115 John Andrea Osbrink, McCarraher, Head Golf Pro Shop Professional Manager Ext. 116 Andrea McCarraher, Pro Shop Manager Restaurant: , Press 2 Restaurant: Reservations Ext. 128 Reservations Dan Demczak, Food & Beverage Director Ext Brian Joe Carlin, Mendez, Food Food & Beverage & Beverage Manager Director Ext. 127 Charlotte Amanda Schlitter, Kemp, Asst. Food Food & Beverage & Bev. Dir. Manager Ext. 114 Carla Executive Stolowski, Chef, Asst. Norbert Food Mess & Bev. Dir. Ext. 126 Chris Cassel, Executive Chef Security Security Dan Davis,... Community Safety Director Dan Davis, Community Safety Officer Tennis Pro Shop: , Press 5 Tennis Michael Pro Lawver, Shop: Director... of Tennis Ext. 130 Michael Carolyn Lawver, Head Director Tennis of Tennis Professional Ext. 130 Carolyn Lawver, Head Tennis Professional 5

6 General Information Administration Office... Monday - Friday, 8:00 AM - 4:30PM Closed for lunch from 12:00 PM - 12:30 PM Closed Saturday and Sunday The Administration Office is responsible for the Transfer of Membership. All other questions regarding your unit should be directed to the homeowner or your realtor. Community Cable Channel Copies cents per page Faxes... $1 per page. Fax number Fitness Center... The Fitness Center is open 24 hours a day. To access the Fitness Center, please swipe your member card. Please wipe down equipment after use. Food/Beverage Minimum. Show your member card to have food and beverages that you purchase applied towards the homeowners food and beverage minimum (minus the tax and tip) this is manually transferred to the homeowners account after season. Gatehouse... All guests of Heritage Palms must be called in to to the guardhouse or ed to gatehouse@hpgcc.com Lodge... The Lodge is a members only facility To access the Lodge, please swipe your member card. Lodge hours are 7:00 AM to 10:00 PM Wi-Fi... Wi-Fi available for members & transfer members. No password is required to access Wi-Fi. Wi-Fi (Wireless Fidelity network) is available at the Lodge, Clubhouse and all other community pools. Purchases... Heritage Palms does not accept cash. All purchases must be made using your credit card Scan Passes... $10.00 charge for new scan pass $5.00 re-activation charge for a scan pass already on a vehicle. Payable in the Administration Office Smoking... Smoking is prohibited anywhere in the Community except in specifically designated areas. Speed Limit... 25mph (strictly enforced - unless posted) Stop Signs... Observe all stop signs located throughout the Community (strictly enforced) Trash... You should check with the Neighborhood Association as to related rules and times. 6

7 Restaurant The Dining Room offers a wide range of selections prepared by our Chef for a most pleasurable dining experience. The menu features light lunches, extraordinary buffets, and casual to formal dinners that are sure to please everyone! Restaurant Hours* MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 11:00am-6:00pm Kitchen closes at 5:00pm 11:00am - 9:00pm Kitchen closes at 9:00pm 11:00am - 9:00pm Kitchen closes at 9:00pm 11:00am - 9:00pm Kitchen closes at 9:00pm 11:00am - 9:00pm Kitchen closes at 9:00pm 11:00am - 6:00pm Kitchen closes at 5:00pm 9:30am 6:00pm Brunch 9:30am-1:30pm Reservations are strongly recommended ~ Ext. 128 ~ Appropriate Dress is Required for the Clubhouse~ (Please refer to dress code on following page) Tiki Bar Hours* MONDAY-THURSDAY FRIDAY & SATURDAY SUNDAY 11:00am-9:00pm Kitchen Closes at 8:00pm 8:00am-10:00pm Kitchen Closes at 9:00pm 8:00am-9:00pm Kitchen Closes at 8:00pm Breakfast Served at the Tiki Bar Friday, Saturday & Sunday Please check Channel 195 and the Monday News *Dates and hours are subject to change. 7

8 Dress Code Clubhouse and Dining Room The following (except as to special events where other dress is expressly allowed) are prohibited in the main Clubhouse dining, bar and patio area: (i) Blue Denim (pants, capris or shorts (denim skirts are permitted); (ii) Men s collarless shirts including t-shirts (except for shirts permitted on the tennis court are permitted during the daytime but not in the evening); (iii) spaghetti straps and tank tops; (iv) Active-wear allowed on the tennis courts except in the daytime; (v) Swimwear and flip-flops, (except fashionable sandals are permitted); (vi) Men s hats (except golf hats in the grill and patio area are permitted). (Daytime is before 5:00 pm.) Proper Attire for Women: Sleeveless golf shirts with collars, boat neck, V-neck, mock turtle neck, standard collars with sleeves, tennis shirts, tennis tops Sleeveless, collarless dresses or blouses Golf shorts or similar walking or Bermuda shorts (no shorter than 4 inches above the knee), dress shorts with pleated or flat fronts, tennis shorts Skorts (no shorter than 4 inches above the knee), golf skirts, tennis skirts, skirts Slacks, capris, crop and skimmer pants Proper Attire for Men: Golf shirts, collared or mock turtle neck, tennis shirts Golf shorts or similar walking or Bermuda shorts (no shorter than 4 inches above the knee), dress shorts with pleated or flat fronts, tennis shorts Slacks As a courtesy in the Clubhouse dining room, cell phones should be set on vibrate and answered in the lobby. 8

9 Golf An Azinger/ Lewis Designed course that features 36-holes of championship golf, a full service Golf Pro Shop, driving range, chipping and two practice putting greens. We also offer the Chelsea program which is an equitable system allowing all players convenience and accessibility to enjoy playing the golf course. The Golf Pro Shop Telephone: Chelsea Tee Time: Chelsea Online: Type into your browser. Hours: Daily - 7:00 AM to 5:00 PM Bob Kelly, Director of Golf John Osbrink, Head PGA Golf Professional Mary Page, PGA Golf Professional Logan Lee, Assistant Golf Professional Andrea McCarraher, Golf Shop Manager Driving Range Practice balls are available for a fee at the driving range during normal operating hours. Small warm up buckets will be provided with each paid cart fee. Golf Course Maintenance Telephone: Ext.151 Hours: Monday through Thursday Friday Saturday and Sunday 6:00 AM to 4:00 PM 6:00 AM to 12:00 PM 6:00 AM to 8:30 AM Greg Kriesch, Director of Golf Course Operations Danielle Brounce, Administration for Maintenance /Communications Coordinator Ryan Willis, Royal Golf Course Superintendent Tim Camron, Common Grounds Jason Small, Sabal Golf Course Superintendent Angelo Ahladis, Golf Course Mechanic Please leave a detailed message as the phones may not be attended during the entire times as above. 9

10 Dress Code Golf Courses and Golf Practice Areas General: The golf course Dress Code applies to adults and juniors. Shirts and blouses designed to be tucked in shall be tucked in at all times. Shirts and blouses designed to be worn outside slacks, skirts, or shorts may be so worn. All golf shoes and golf sandals shall have soft spikes. Athletic sneakers are also acceptable as golf shoes. Bare feet are not permitted. Sweaters, jackets, golf jackets, vests and pullovers are appropriate. Blue jeans or shorts are not allowed. Men: Proper attire includes golf shirts with sleeves which are collared or mock turtle; and slacks, golf shorts or similar walking or Bermuda shorts of appropriate length. Women: Proper attire includes golf shirts or blouses which may be sleeveless, which are collared or with boat neck, v-neck, mock turtle neck or standard collars; slacks, golf shorts or similar walking or Bermuda shorts of appropriate length, skorts or golf skirts of appropriate length; slacks or capri, crop or skimmer pants. 10

11 Chelsea The Facts Chelsea is available to serve you 24 hours a day, 7 days a week. Except between the hours of 3 PM and 5 PM daily. Statistics show that the most popular (heaviest used) times for the Chelsea System are between the hours of 5 PM and 8 PM. If you call and get a busy signal, the system is in use. If you get the Welcome message and a busy signal, your phone is set on pulse instead of tone. You must have a touch-tone phone and it must be set on tone. If your home phone system has call waiting and you attempt to use it while using Chelsea, the system will hang up on you. Once you have been connected and there is no activity for a 30-second period, Chelsea will hang up on you. How many telephone calls can we handle in a day? Remember, since this is not a first come first serve system, the time of the call is important. Therefore, members have the ability of calling whenever the club has the system running. There is no peak calling time. An average call is approximately 35 seconds. How does the system handle duplicate sign-ups? Duplicate sign-ups will be rejected at the time of the attempt. What is preferred placement? Preferred placement is a methodology whereby members receive tee times. At Heritage Palms, the method of Preferred Placement used is play history. Play History Placement is based on the last 10 days. The system assigns one point for each round of golf a member plays and one point for each guest that a member brings to play. The total number of rounds a member played plus guest plays with the last ten (10) days is added to a team total. The total is then divided by # of players in the team. For Example: Today s date is April 14. Number of Plays Charged between April 4 and April 14: Member A 10 Member B 0 Member C 20 Member D 10 Total 40 Divided by # of Players 4 Average Team Total 10 11

12 Chelsea The team with the lowest average team total gets placed first, the second lowest second, and so on. Two teams with the same average number of plays are decided by random numbers assigned by the computer. Why is preferred placement better than first come, first serve? 1. Preferred placement is fair and equitable because it places the teams based on play history. 2. Tee time requests can be made any time at the member s convenience. No more long lines in front of the Pro Shop three days in advance, or members being put on hold for twenty minutes while other members make a tee time. 3. Member arguments regarding placements and favoritism have no basis. The member questioning his placement can look at the points of all the members on his team, the team average and the ranking of his team against the other teams. Welcome to the Heritage Palms Golf and Country Club Chelsea Automated Tee Time System Instruction Call-in Sheet Prior to requesting a tee time, you will need to have the following: 1. a touch tone phone (set to tone not pulse) 2. the day you wish to play 3. the number of players in your group 4. numbers for all players Note: Your number is determined by taking your member number and placing a: Example: 1 at the end for a male member 2 at the end for a female member Enter member again for any guest Please refer to your member list Your Heritage Palms membership number (example): Chelsea number for male is ####1 Chelsea number for female is ####2 And Chelsea number for a guest is your member number entered again, then answer prompt. All HOME OWNER AND INTERIM numbers must be FIVE digits. All RENTER NUMBERS must be SIX digits 12

13 Chelsea Online The following instructions will walk you through the process of accessing the Chelsea Tee Time system online. To access Chelsea online type into your browser. This will bring you to the Chelsea log-in screen. From this screen you will enter your member number and the default password (Remember your Chelsea number is your member # with a 1 at the end for the male and a 2 at the end for the female.) Now that you are in and registered you will see a list of options on the left hand side of the screen. These options include: Request Here you can request a tee time. Cancel Request You can cancel your request with your confirmation #. Event Review Profile Reports You can sign up for Men s Day, Ladies Day and Sunday Mixers. You can review your requests and confirmed tee times. You can update your personal information. You can review tee sheets and alpha reports for days that have been processed. 13

14 Chelsea Intro: Welcome to the Heritage Palms automated tee time system. Step 1 To make a request, press 1 To review an assigned tee time, press 2 To cancel a request, press 3 To edit a request, press 4 To edit your name greeting, press 7 To make a request: To make an open request, press 1 To make an event request, press 2 To make an open request: Enter the number for the day of the week 1 Sunday 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Press 1 for Royal or 2 for Sabal Press 1 to look by time or 2 to look by course. (If you look by time, it will flip between both courses to find the time nearest your request. If you look by course it will only look on the course you select.) Remember, there may be a course blocked for a certain event so I would recommend to always look by time. Press 1 for 18 holes or 2 for 9 holes. Enter the number of players in your party. Enter the captain s number (all member numbers have a 1 at the end of it for men and a 2 at the end of it for women.) If you have a guest you enter the member number again and it will ask you if this is a guest press 1 for yes and 2 for no. Enter 2 digits for the hour you wish to play. Chelsea will then repeat your request back and you press 1 to accept or 2 to reject. If you accept, you will receive a confirmation number 14

15 Chelsea Event Request Step 1 Step 2 Step 3 Step 4 Step 5 Press 1 to make a request Press 2 for an event request Enter the # for the event you wish to play in: 1 Wednesday Ladies Day 18 hole 2 Wednesday Ladies Day 9 hole 3 Thursday Men s Day White tees 4 Thursday Men s Day Gold tees You can only sign-up one player for Ladies and Men s Day (enter your member number) Chelsea will then repeat your request back. Press 1 to accept or 2 to reject. Cancel a request Step 1 Step 2 Step 3 Edit a request Step 1 To cancel an open request, press 1. To cancel an event request, press 2. Enter your 5-digit confirmation number. Chelsea will then repeat your request and ask you to press 1 to delete or to keep the request. Chelsea has a couple of different options: To change the time requested, press 1. To change the # of holes, press 2. To change the # of players, press 3. To return to the main menu, press 8. To edit the time you requested Step 1 Step 2 Enter your 5-digit confirmation number. Chelsea will then ask you to type in the NEW 2-digit hour you wish to play. 15

16 Chelsea To edit the number of holes Step 1 Step 2 Enter your 5-digit confirmation number. Chelsea will ask you to press 1 for 18 holes or 2 for 9 holes. To edit the number of players Step 1 Step 2 Step 3 Enter your 5-digit confirmation number. Chelsea will ask you to press 1 to add a player or 2 to delete. If you are adding a player, enter his/her member number (make sure there is a 1 for a male or a 2 for a female). If you enter your same member number, Chelsea will ask you if this is a guest press 1 for yes or 2 for no. Handicap System All members are to have a handicap established at Heritage Palms Golf and Country Club to be eligible for prizes in any event sponsored by the club. Please come to the Pro Shop to obtain the handicap service. For any major events at Heritage Palms, Club Championship, Member/Member, and Mixed Club Championship, members will be required to have 10 scores registered in the Heritage Palms Handicap computer. New members may transfer a handicap/scores from another club s USGA approved handicap system with the club Professional s verification. In most cases, we will need the club s course rating and slope rating. All members will be responsible for posting all their scores in the handicap system. Anyone found not posting his or her score may be suspended from all competition. 16

17 Golf Course Rules USE OF THE GOLF FACILITIES Except as provided by the Governing Documents or by Rules promulgated by the Heritage Palms Board, the use of the golf courses (including age restrictions) is controlled by the Club s General Manager and golf staff, and all Owners, Transfer Members, guests and other golfers shall follow the directives of the General Manager and golf staff. All players, whether using a cart or walking, must register at the golf shop before playing the golf course. Except for shotgun starts and certain circumstances in which golf staff allows play to start off the 10th tee, all play must start on the first tee. No more than four players per group are permitted, unless otherwise allowed by the golf staff. All paper, bottles, cans and other trash should be placed in your golf bag or cart until you reach a trash receptacle. No coolers are allowed on the golf courses unless supplied by the Club. Each player must have a set of clubs and golf bag when playing the course. The only permitted activity on the golf courses is playing golf, and all other activities including practicing golf, ball hawking, biking, walking or jogging and fishing, are prohibited. The General Manager may exercise discretion to provide by written notice that certain such activities may take place when a golf course is closed. Neither the Club or its staff shall have any responsibility for damage to any private property caused by any golfer. While the Club provides drop area racks for the convenience of golfers, the Club shall have no responsibility for unattended golf clubs or other equipment located at such racks or elsewhere, which responsibility will be with the owner of such clubs or equipment Golf Carts No privately owned carts are allowed on the golf courses. Parking of privately owned carts in the parking lot of the main Clubhouse is subject to such restrictions as determined by management to accommodate scarce full-vehicle parking, at which times such parking at the Clubhouse shall be limited to the designated area at the driving range. Operation of golf carts on the golf courses or elsewhere in the Community is limited to licensed drivers. Carts are restricted to two riders and two bags. During normal operating conditions, the 90 degree rule is always in effect except as otherwise allowed by golf staff. Carts are to remain on cart paths until reaching a point adjacent to where the ball lies. At that point, carts may be driven across the fairway directly to the ball and should return to the cart path on the same line after the shot has been played. Cart path only restrictions on par 3s, by signage or as posted, shall be obeyed. 17

18 Golf Course Rules Carts are not permitted on the shoulder or surface of any tee, green or bunker. Stakes and roped areas should be honored. Carts with approved handicapped flags, except as required by the golf staff, are not obligated to follow the 90 degree rule, and may park at the staked area provided for such carts. Those with such flags must follow the related rules. The person(s) using the cart always assumes responsibility for returning the cart in the same condition and is responsible for any damage or injury that occurs through operation of the vehicle. At day-end, carts shall be returned to the golf shop at times required by golf staff. Tee Times, Chelsea and Green Fee Policies Players must be ready to commence play at the time established by their starting time or lose their starting time. In the event of such loss, the players may not commence play until authorized by golf staff. The rules of the Chelsea tee time reservation system shall be honored, and no person shall use the membership number of another or other means to avoid any fees or the counting of plays in the Chelsea system. Golf Etiquette, Care for the Courses, Pace of Play and Respect for Rangers Golf is a game where courtesy and etiquette, as well as care for the golf courses, should always be observed. All golfers shall repair their ball marks on greens, sand their divots in fairways and rake their tracks before leaving a sand bunker. After finishing a hole, all golfers shall place the flag in the hole, leave the green area immediately and proceed to the next tee, waiting to mark scores at the next tee. All golfers shall be respectful of private property surrounding the golf course. Under no circumstances shall carts be driven on, or any shot played from, private property. All golfers shall maintain a pace of play that keeps them up with the group in front of them and abide the Club s pace of play rules. Rangers and/or golf shop staff consistently monitor the speed of play and are required to enforce the Club s pace of play rules for the enjoyment of the entire field. All golfers shall be obedient and respectful to the directions of the Club s rangers, who are authorized to impose the following requirements. First Warning - The group has fallen behind the group in front of them and has fallen behind the allotted time limit for their position on the course. The ranger will ask the group to catch up with the group in front of them or better their time. Second Warning - The group has not improved their position. The ranger will approach the group and inform them of their second warning and that the next warning will require them to move to the next tee. Third Warning - The group has been warned properly and has not improved their position. The ranger will escort the group to the next tee. 18

19 Tennis We offer a state-of-the-art tennis facility with eight lighted Har-Tru hydro-grid courts that welcome the novice and the professional player. The Tennis Pro Shop Telephone or Summer Hours (May thru October): Monday through Thursday 8:00 AM to 4:00 PM Friday, Saturday 8:00 AM to 12:00 PM Sunday Closed Winter Hours (November thru April): Monday through Thursday 8:00 AM to 8:00 PM Friday, Saturday and Sunday 8:00 AM to 6:00 PM Michael Lawver, Director of Tennis Carolyn Lawver, Head Tennis Professional Larry Albritton, Assistant Tennis Professional George Freije, Assistant Tennis Professional The Tennis Pro Shop is a full service facility that offers: Tennis Racket Rentals Ball Machine Rental Tennis lessons Tennis Racket Stringing Pairing and Match Play Apparel Accessories Dress Code Attire: General: The tennis Dress Code applies to adults and juniors. Sleeveless shirts (men only), under shirts, running shorts, cut-offs, swim wear, black soled shoes, jogging shoes, and bare feet are not appropriate attire and are not permitted. Men: Pr oper attir e for men includes appr opr iate tennis shir ts and tennis T- shirts, tennis shorts and/or appropriate warm-up suits and tennis shoes. Women; Proper attire for women includes appropriate tennis shirts, tennis tops, tennis shorts, tennis skirts and/or appropriate warm-up suits and tennis shoes. Authority and Compliance: Any questions and requests for information or clarification pertaining to tennis facilities or rules should be directed to the Director of Tennis. The Director of Tennis or his staff has the right to forbid play for violations of the dress code or violations of any other Rules and Regulations. Use Of Tennis Facilities The tennis facilities are for the sole use of Heritage Palms Members, Transfer Members and their Guests. Players and spectators must conduct themselves according to the Rules and Regulations of Heritage Palms at all times. Normal tennis etiquette and good sportsmanship are expected of all players and spectators. Profanity of any type will not be tolerated. Smoking is not permitted on the courts.bikes must be parked in the bike racks. No riding of bikes on the tennis courts is permitted. Motorcycles and motor scooters must be parked in the parking lot. Pets are not permitted on the tennis facility. Children under age 13 are only allowed on the tennis courts with parental supervision with the exception of those taking junior clinics or private lesson. No skates, roller blades, skateboards or the like are permitted in the tennis area. Posted tournament play and sanctioned League matches will have priority. USTA rules will govern all play. 19

20 Tennis Rules HP Tennis Rules & Regulations Courts are open 8:00 AM to 10:00 PM. Some or all of the courts may be closed if maintenance is required. All players must register at the Tennis Pro Shop before going on any court by signing their name and their Heritage Palms identification number. Players using the courts when the Tennis Pro Shop is closed must sign the Sign In Sheet located at the light control switches adjacent to Court #1. Court Reservations: All morning tennis court reservations must be made by phone. The soonest you can call in is two days in advance, starting at 7:30am. The official time used will be the time on Channel 195. Afternoon reservations will be accepted by phone or walk-ins. Morning reservations must be for 8:00, 9:30 and 11:00 AM. Afternoon reservations can be on the hour or the half hour. The person reserving the court should state the names of all players in the party and may only reserve a maximum of two courts. If an individual who reserved a court cannot use the court, the reservation should be cancelled as early as possible. The Ball Machine can be reserved one day in advance. Guests: Members are responsible for signing in their guests and paying the applicable posted daily guest fee prior to playing on any court. The desk person is responsible for collecting the appropriate guest fee. Members playing with guests when the Tennis Pro Shop is closed are expected to pay the guest fee prior to the Tennis Pro Shop closing or the next day. Court Maintenance: Courts may be closed during maintenance periods, which will be scheduled by the Director of Tennis. Courts are swept before 8:00 AM each morning. Courts are not to be used when nets are lowered. Only the Director of Tennis, or, in his absence, a member of the Tennis Pro Shop staff, may authorize raising the net for play. Tennis lessons: Group or private lessons are available on Monday through Sunday. Check the Pro Shop for dates, times and fees. No one other than the Director of Tennis or his designee shall give lessons for compensation. Definition of Guest: Anyone who is not a resident member, outside associate member or transfer member is considered a guest. Failure to register guest(s): 1 st offense Member will be charged double the normal Guest fee. 2 nd offense Member will not be allowed to bring Guests for 30 days. 3 rd offense Suspension from play for 30 days, pending approval of the General Manager. 20

21 Fitness & Activities Telephone: Ext. 120 Toni Grace, Fitness Director Our Fitness department offers a variety of physical activities which contribute to our overall healthy, active lifestyle here are Heritage Palms. A monthly fitness calendar can be obtained from the Clubhouse. Fitness schedules may also be accessed by logging onto our website at Hours: Open 24 hours a day. To access the Fitness Center, please swipe your member card. Our Director of Fitness can help you set up personal training sessions in our fully equipped fitness center which is located near the Clubhouse and Tennis Courts. We have an outstanding fitness center with new Precor strength equipment, stretch equipment, and cardio such as recumbent and upright bicycles, ellipticals, stair steppers and treadmills. Most fitness classes take place at the Lodge. Members may stop by the Clubhouse office to pick up the latest fitness schedule or call Ext. 120 and leave a message. Fitness classes are complimentary to members and transfer members of Heritage Palms Golf and Country Club. Member or transfer members must be present in class with guest(s). A required sign in sheet is provided by the instructor at the door before entry for members, transfer members and guest(s) to sign in. A $5.00 fee will be charged to the member account by the administration office. It is suggested that anyone attending fitness classes obtain a clearance from their personal physician. Please wipe down all equipment after use. Concerning Children in the Fitness Center: Children 14 years of age and under are not permitted to be in the Fitness Center. Children over 14 years of age and under 18 years of age may be in the Fitness Center only if accompanied by an adult Owner. Dress Code for the Fitness Center and Classes: Only proper fitness attire such as exercise outfits, sweat suits, shirts, shorts, tank tops, slacks and athletic foot wear be worn in the Fitness Center. No swim wear, rubber, vinyl, or plastic flip-flops or bare feet are permitted. Lockers are available in the Golf Pro Shop Activities and Events Upcoming Activities and Events are available on the Club website Detailed information about upcoming events and activities are ed and flyers can be obtained from the Clubhouse lobby flyer rack. 21

22 Important Numbers Emergency Number 911 (FOR LIFE THREATENING EMERGENCIES ONLY) Fire (non-emergency) Police (non-emergency) Ambulance (non-emergency) Lee County Sheriff s Office Poison Information Center TRANSPORTATION Southwest Florida International Airport Diamond Limousine Lou s Taxi & Airport Transportation Yellow Cab HOSPITALS Gulf Coast Hospital Health Park Hospital Lee Memorial Hospital Physician s Referral Service Comcast (Cable) 800-COMCAST Century Link (Telephone) Florida Power & Light (Power) Water Sanitation Post Office

23 Rules INTRODUCTION The following Rules have been adopted by the Heritage Palms Golf & Country Club Board of Directors. The Rules (along with provisions of the Governing Documents) of Heritage Palms Golf & Country Club (hereafter Club ) are designed to protect the common rights and privileges of Owners, their families and guests, and to protect Club property. A general rule is that Owners and their guests shall act as gentlemen and ladies, and shall not act in a disrespectful, abusive or disturbing way toward each other or to Club employees. Enforcement of the Rules are primarily the responsibility of the Club s staff. All Owners and their family and guests are obligated to know the Rules and to cooperate respectfully with staff in their enforcement. Sanctions for violating Rules (and provisions of the Governing Documents) can include suspension of privileges, fines, discontinued use of bar-code access and other consequences are provided by Florida law and the Club s Governing Documents. Club staff has the authority to require any person to leave Club property for disorderly or disturbing conduct, or conduct in violation of the Club s Governing Documents or Rules. As provided in the Governing Documents, the Board may review, amend, clarify or add to the Club s Rules. Wherever the Rules are in conflict with applicable law or the Club s Governing Documents, applicable law or the Governing Documents, as the case may be, controls. EMPLOYEES OF THE CLUB Members, Transfer Members and guests are to be respectful of Club employees and are not permitted to reprimand Club employees or in any way interfere with the management of the Club. Complaints regarding specific employees should be made in writing addressed to the General Manager, or to the President of the Club if the complaint is in respect to the General Manager. MEMBERSHIP CARDS All members, Transfer Members and applicable members of their families shall be issued membership cards. These cards are to be carried at all times while on club property. Club staff may request to view a membership card before a member is allowed to charge to a house account or to use Club facilities. Loss of the card should be reported to the Club office, at which time a replacement card will be issued for a fee. USE OF COMMON AREAS OF THE CLUB - GENERAL Owners, Transfer Members and guests shall at all times conduct themselves as ladies and gentlemen, and shall control and supervise minor children (defined as under the age of 18 except as expressly provided in these Rules) within their care to assure obedience to the Rules and orderly behavior. Proper attire is to be worn at all times in accordance with the published Heritage Palms Dress Code. Swimming attire is absolutely forbidden other than in Club pool areas. Club staff may deny access or continued presence on Club common area or facilities to anyone dressed in violation of the Dress Code. 23

24 Rules The hours of operation of the various Club facilities shall be determined by the General Manager and may be adjusted seasonally as Owner usage dictates. Gambling contrary to applicable law is not permitted on Club common areas. Subscriptions, petitions or notices not concerning Club affairs shall not be distributed or posted on Club property except as expressly permitted in writing by the Club s General Manager. The cost of replacing any property of the Club, broken, damaged or removed by an Owner, Transfer Member, guest or any member of their families shall be charged to the Owner. No food or beverage shall be brought into or consumed in either clubhouse unless purchased from the Club, except that food may be brought into and consumed in the Lodge when reserved for that purpose. Animals are not permitted in either clubhouse, pool areas, or on the tennis courts, golf course, or playground. All bicycles are to be parked in bike racks, and the Club is not responsible for any unattended bicycles whether or not parked in bike racks. Smoking, including E-Cigarettes & all other smoking devices are not allowed at any time while inside either clubhouse or on adjacent patios or pool areas except in specifically designated areas. Parking on Club property must be in marked parking locations, and all parking signage shall be obeyed. Private golf cart parking areas have been provided at the driving range, and management shall restrict such parking in the lot of the main Clubhouse as needed to accommodate demand for full-vehicle parking in such lot. Personal property should not be left unattended on Club property. The Club is not responsible for damaged, lost or stolen property. Access to swipe-card controlled facilities shall be restricted to such access, and any guests or children under the age of 18, shall be accompanied by an adult Owner, parent or custodian except as otherwise stated in these Rules or determined by the General Manager. Common areas and amenities, are subject to limited restrictions (and related fees, damage deposits and other requirements) for private functions as determined by the General Manager and as allowed by the Club s Governing Documents. Cell phones should not be used in such a way as to disturb others or delay play on the golf course, and cell phone use during formal dining at the Clubhouse is prohibited. 24

25 Rules USE OF THE GOLF FACILITIES Except as provided by the Governing Documents or by Rules promulgated by the Heritage Palms Board, the use of the golf courses (including age restrictions) is controlled by the Club s General Manager and golf staff, and all Owners, Transfer Members, guests and other golfers shall follow the directives of the General Manager and golf staff. All players, whether using a cart or walking, must register at the golf shop before playing the golf course. Except for shotgun starts and certain circumstances in which golf staff allows play to start off the 10th tee, all play must start on the first tee. No more than four players per group are permitted, unless otherwise allowed by the golf staff. All paper, bottles, cans and other trash should be placed in your golf bag or cart until you reach a trash receptacle. No coolers are allowed on the golf courses unless supplied by the Club. Each player must have a set of clubs and golf bag when playing the course. The only permitted activity on the golf courses is playing golf, and all other activities including practicing golf, ball hawking, biking, walking or jogging and fishing, are prohibited. The General Manager may exercise discretion to provide by written notice that certain such activities may take place when a golf course is closed. Neither the Club or its staff shall have any responsibility for damage to any private property caused by any golfer. While the Club provides drop area racks for the convenience of golfers, the Club shall have no responsibility for unattended golf clubs or other equipment located at such racks or elsewhere, which responsibility will be with the owner of such clubs or equipment Golf Carts No privately owned carts are allowed on the golf courses. Parking of privately owned carts in the parking lot of the main Clubhouse is subject to such restrictions as determined by management to accommodate scarce full-vehicle parking, at which times such parking at the Clubhouse shall be limited to the designated area at the driving range. Operation of golf carts on the golf courses or elsewhere in the Community is limited to licensed drivers. Carts are restricted to two riders and two bags. During normal operating conditions, the 90 degree rule is always in effect except as otherwise allowed by golf staff. Carts are to remain on cart paths until reaching a point adjacent to where the ball lies. At that point, carts may be driven across the fairway directly to the ball and should return to the cart path on the same line after the shot has been played. Cart path only restrictions on par 3s, by signage or as posted, shall be obeyed. 25

26 Rules Carts are not permitted on the shoulder or surface of any tee, green or bunker. Stakes and roped areas should be honored. Carts with approved handicapped flags, except as required by the golf staff, are not obligated to follow the 90 degree rule, and may park at the staked area provided for such carts. Those with such flags must follow the related rules. The person(s) using the cart always assumes responsibility for returning the cart in the same condition and is responsible for any damage or injury that occurs through operation of the vehicle. At day-end, carts shall be returned to the golf shop at times required by golf staff. We have installed the Visage GPS System on all of our golf carts. The Visage GPS provides the latest in HiDef Golf GPS Technology. The system shows the exact pin location and yardage to the hole, allows you to keep score and to yourself or friends, see how far you hit your last tee ball, send and receive messages with the Golf Shop, know where you are allowed to drive the cart, keep track of your pace of play, and know your location on the course in real time. This is a first class amenity for our members and their guests. Tee Times, Chelsea and Green Fee Policies Players must be ready to commence play at the time established by their starting time or lose their starting time. In the event of such loss, the players may not commence play until authorized by golf staff. The rules of the Chelsea tee time reservation system shall be honored, and no person shall use the membership number of another or other means to avoid any fees or the counting of plays in the Chelsea system. Golf Etiquette, Care for the Courses, Pace of Play and Respect for Rangers Golf is a game where courtesy and etiquette, as well as care for the golf courses, should always be observed. All golfers shall repair their ball marks on greens, sand their divots in fairways and rake their tracks before leaving a sand bunker. After finishing a hole, all golfers shall place the flag in the hole, leave the green area immediately and proceed to the next tee, waiting to mark scores at the next tee. All golfers shall be respectful of private property surrounding the golf course. Under no circumstances shall carts be driven on, or any shot played from, private property. All golfers shall maintain a pace of play that keeps them up with the group in front of them and abide the Club s pace of play rules. Rangers and/or golf shop staff consistently monitor the speed of play and are required to enforce the Club s pace of play rules for the enjoyment of the entire field. All golfers shall be obedient and respectful to the directions of the Club s rangers, who are authorized to impose the following requirements. First Warning - The group has fallen behind the group in front of them and has fallen behind the allotted time limit for their position on the course. The ranger will ask the group to catch up with the group in front of them or better their time. Second Warning - The group has not improved their position. The ranger will approach the group and inform them of their second warning and that the next warning will require them to move to the next tee. Third Warning - The group has been warned properly and has not improved their position. The ranger will escort the group to the next tee. 26

27 Rules Use of Club Swimming Pools (including neighborhood pools) Pool hours are 7:00am until 10:00pm unless otherwise posted by the Club. The lodge pool will close at 5pm on evenings with entertainment. There will be no swimming permitted in the Clubhouse or Lodge pools during water aerobics classes. There is no lifeguard on duty, swimmers may use the pool at their own risk. All swimmers should shower before entering pool or spa. Children under 16 must be accompanied and appropriately supervised by an adult Owner, parent or custodian at all times. Proper swim wear is required for all members, their families, and their guests when using the pools and spas. Cut offs, ripped clothing and thongs are not considered appropriate swim wear. Infants and diaper aged children must wear swim diapers or proper leakproof clothing. Pool chairs are first come, first served and are not to be reserved with towels; all towels saving pool chairs will be removed. Stereos, CD players, I-Pods,etc. may be played only with earphones. For the safety of yourself and others: Pool gates are to remain closed at all times. Persons with open sores, cuts or contagious diseases may not enter the pool or Jacuzzi. No running, disturbing noise or diving is allowed in the pool area. No smoking, glassware or food is allowed in any pool except for the designated areas and the Tiki bar. No inflatable devices/ rafts, other than swimming aids, are allowed in pools. Owners and guests shall roll down umbrellas and leave tables they have used in a neat manner prior to leaving the pool area. All trash should be placed in trash receptacles. Please note that all HP community pools are available for "open swim". Members and guests may utilize any of the pools for "lap swim" but please be advised that "lap swim" does not have priority over other swimmers. The Club encourages all swimmers to be respectful of each other, and for lap swimmers to avoid 'high volume' hours. USE OF THE FITNESS CENTER Owners and guests shall abide the posted hours. Owners and guests shall use fitness equipment in accordance with posted instructions and manufacturer s recommendations, and shall not abuse or misuse such equipment. All users of the Fitness Center shall be responsible for determining that the use is consistent with their health, and the Club shall have no related responsibility. No smoking, glass or food of any kind is permitted in the Fitness Center. When completed with the use of any equipment, it should be wiped down with appropriate sanitary wipes. Children 14 years of age and under are not permitted to be in the Fitness Center. Children over 14 years of age and under 18 years of age may be in the Fitness Center only if accompanied by an adult Owner/Transfer Member. No radios, I-Pods or similar audio devices shall be used within the Fitness Center except with earphones. 27

28 Rules REGULATION OF TRAFFIC AND ROADWAYS All Owners, their Transfer Members and guests shall comply with the posted speed limit (which is 25 MPH unless otherwise posted), stop and yield signage, parking rules and signage and other regulations concerning the operation or parking of vehicles. Failure to so comply will result in fines, suspensions from golf and tennis privileges, or other appropriate discipline, including loss of bar-code entry privileges. Lodge parking is limited to one side of Seminole Palm Way. IRRIGATION/WATERING The Club pays for its reclaimed irrigation water, and may impose irrigation restrictions which are posted on the Club s website and made available at the Clubhouse administration office. The Club s restrictions will be at least as restrictive as required by law and may be more restrictive, and the Club s restrictions must be followed at all time even where more restrictive than that required by law. No Owner or Neighborhood Association shall allow the operation of residential irrigation system(s) owned or controlled by such Owner (or Owner s lessee or guest) in violation of the Club s posted restrictions. The Club will monitor compliance and issue a one-time warning of noncompliance to any homeowner in violation of posted restrictions via mail or to the Owner s current address. The Owner will then have 1 week to correct the violation. Failure to correct the violation will result in a second letter of violation and a fine of $100 for each repeat violation. The Owner will have 15 days in which to pay the fine(s) and correct the violation or be subject to suspension of privileges including use of golf and tennis facilities and bar-code gate access. Any questions regarding the irrigation restrictions or assistance in setting your irrigation clocks correctly, please contact Community Safety Officer Dan Davis at ddavis@hpgcc.com. DRESS CODE Dress Codes General We appreciate that there could be a complaint that another is dressed improperly and has not been removed from a Club facility. It is the policy of the board that the staff has the discretion to admit with a private warning rather than barring when deemed appropriate. Clubhouse and Dining Room The following (except as to special events where other dress is expressly allowed) are prohibited in the main Clubhouse dining, bar and patio area: (i) Blue jean pants or shorts (other denim is permitted); (ii) Men s collarless shirts (except for shirts permitted on the tennis court are permitted during the daytime but not in the evening); (iii) Activewear allowed on the tennis courts except in the daytime; (iv) Swimwear and flip-flops, (except fashionable sandals are permitted); (v) Men s hats (except golf hats in the bar and patio area are permitted). (Daytime is before 5:00 pm.) 28

29 Rules Fitness Center Only proper fitness attire such as exercise outfits, sweat suits, shirts, shorts, tank tops, slacks and athletic foot wear shall be worn in the Fitness Center. No swim wear is allowed, and shoes and shirts are required. Pools and Lodge Proper swim wear is required for all members, their families, and their guests when using the swimming pools and spas. Infants & diaper aged children must wear swim diapers and/or leak-proof clothing. Thong swimsuits and cut-offs are not considered appropriate swim wear. Members and guests using the pool or spa at the Lodge are to use the hallway entrances to the pool area when wearing swim wear. Swim attire is confined to the swimming pool areas and is not appropriate in the main room or game room at the Lodge, and is not permitted on the Golf Course or in the Clubhouse or Fitness Center. Golf Courses and Golf Practice Areas General: The golf course Dress Code applies to adults and juniors. Shirts and blouses designed to be tucked in shall be tucked in at all times. Shirts and blouses designed to be worn outside slacks, skirts, or shorts may be so worn. All golf shoes and golf sandals shall have soft spikes. Athletic sneakers are also acceptable as golf shoes. Bare feet are not permitted. Sweaters, jackets, golf jackets, vests and pullovers are appropriate. Blue jeans or shorts are not allowed. Men: Proper attire includes golf shirts with sleeves which are collared or mock turtle; and slacks, golf shorts or similar walking or Bermuda shorts of appropriate length. Women: Proper attire includes golf shirts or blouses which may be sleeveless, which are collared or with boat neck, v-neck, mock turtle neck or standard collars; slacks, golf shorts or similar walking or Bermuda shorts of appropriate length, skorts or golf skirts of appropriate length; slacks or capri, crop or skimmer pants. Tennis Courts and Tennis Pro Shop Men: Pr oper attir e for men includes appr opr iate tennis shir ts (which may include collarless tee shirts but not undershirts, sleeveless shirts or tank tops), tennis shorts and/or appropriate warm-up suits, and tennis shoes. Women: Proper attire for women includes appropriate tennis shirts (which may be collarless or sleeveless but not undershirts or tank tops), tennis shorts or skirts and/or appropriate warm-up suits, and tennis shoes. 29

30 Bismark Palm Way Butterfly Palm Drive Washingtonia Palm Way Queen Palm Lane LAKE 1 Pump House Wine Palm Road Wine Palm Road 6 5 Gator Palm Drive C 7 Heritage Palms Blvd. Go Canes Way Lodge Seminole Palm Way Wine Palm Road Sierra Palm Court L = Pools Wine Palm Road Washingtonia Palm Way Fort Myers, FL Main Number Gatehouse