2017 U.S. Open Championship Trophy Club, 1895 Club & USGA Member Experience Training Session
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1 2017 U.S. Open Championship Trophy Club, 1895 Club & USGA Member Experience Training Session 1
2 TROPHY CLUB & 1895 CLUB Committee Chairs Liza Perry Lori Bechtold 2
3 Check-In Procedures Trophy Club & 1895 Club Volunteers Check-in with USGA Staff at the Trophy Club entrance, including volunteers assigned to the 1895 Club. Trophy Club is located in Fan Central near Gate Club is located behind 10 Green Trophy Club Headquarters Phone #: (262) Club Headquarters Phone #: (262) *Please check-in 15 minutes prior to your scheduled shift* 3
4 4
5 What is the Trophy Club? Photo Needed 5
6 What is the Trophy Club? Trophy Club Upgraded ticket option for purchase to general spectators. 5,800 peak day A climate-controlled pavilion offering seating for dining and live network coverage of the U.S. Open Championship. Full bar and upgraded concession items available for additional purchase. Hours of Operation: June (Monday through Sunday): 6 a.m. 7 p.m. 6
7 Trophy Club Duties Trophy Club Duties Welcome ticket holders different color ticket each day. Verify credentials/tickets Access to Trophy Club is restricted to Trophy Club ticket or credential holders only. Credentials issued to: VIP Guests, Future Site Guests Indicated with TC on the right hand side of credential Serve as concierge by answering general questions about the Trophy Club and championship. Volunteer Handbook, Fan Guide, Course Map Concierge Binder 7
8 What is the 1895 Club? 8
9 What is the 1895 Club? 1895 Club Upgraded ticket option for purchase to general spectators. 1,000 peak day A climate-controlled pavilion offering seating for dining and live network coverage of the U.S. Open Championship. All-inclusive ticket features breakfast, buffet lunch with hot entrees, afternoon snacks and full bar service. Hours of Operation: June (Monday through Sunday): 6 a.m. 7 p.m. 9
10 1895 Club Duties 1895 Club Duties Welcome ticket holders different color ticket each day. Verify credentials/tickets Access to 1895 Club is restricted to 1895 Club ticket or credential holders only. Credentials issued to: VIP Guests Indicated with 1895 on the right hand side of credential Serve as concierge by answering general questions about the 1895 Club and championship. Volunteer Handbook, Fan Guide, Course Map Concierge Binder 10
11 Trophy Club & 1895 Club 11
12 Volunteer Credential 1895 TC T r o p h y C l u b 12
13 Trophy Club & 1895 Club Duties Trophy Club & 1895 Club Duties Initial Entry: verify each ticket, apply sticker to back of ticket and provide daily wristband Credential holders DO NOT need a wristband for ANY entry 13
14 Trophy Club & 1895 Club Duties Trophy Club & 1895 Club Duties Re-Entry: verify hole punched ticket and daily wristband Wristbands should be tight enough to prevent slipping over the hand, while still being comfortable for the ticket holder. Juniors will NOT be wristbanded upon any entry Trophy Club & 1895 Club access can be denied if: Sticker on back of ticket with no wristband Wristband with no ticket Wristband has been tampered with (stretched/torn) Sticker on back of ticket has been tampered with Alert USGA Staff, Committee Chair or nearby security for any of the above. Regular Junior tickets provide access when accompanied by an adult ticket or credential holder to the Trophy Club. Junior 1895 Club tickets can be purchased at Will Call for ages 17 and under. 14
15 Trophy Club & 1895 Club Duties Trophy Club & 1895 Club Duties Provide assistance to USGA Staff with overall operation. Check on cleanliness and appearance of tent and restrooms. Report issues to concessionaire, ecology, and restroom attendants as necessary. Straightening tables and chairs as needed. Ensure all televisions are working and on correct channels. 15
16 USGA MEMBER EXPERIENCE USGA Support Staff 16
17 Check-In Procedures USGA Member Experience Volunteers Check-in with USGA Staff at the USGA Member Experience USGA Member Experience is located in Fan Central near Gate 1 USGA Member Experience Headquarters Phone #: (262) *Please check-in 15 minutes prior to your scheduled shift* 17
18 18
19 What is the USGA Member Experience? 19
20 What is the USGA Member Experience? USGA Member Experience Designed exclusively for USGA Members and their guests. Meet featured guests and participate in Member-only offers: Interactive activities Special selection of Polo Ralph Lauren merchandise Hours of Operation: June (Monday through Sunday): 8 a.m. 7 p.m. 20
21 USGA Member Experience Duties USGA Member Experience Duties Assist the USGA Staff with overall operations. Member check-in Registration Answer questions about the USGA Provide information on daily USGA Member-related activities Interact with USGA Members Straightening tables and chairs as needed Ensure all televisions are working and on correct channels 21
22 USGA Member Experience Duties USGA Member Experience Duties Additional online training materials to review: USGA Membership Offer at: USGA Member Experience at: Additional information will be provided by the USGA Membership staff when you check-in for each shift. 22
23 Weather Warning/Suspension of Play 23
24 Weather Warning/Suspension of Play Weather Warning A Weather Warning may be posted to alert fans that dangerous weather is approaching and they should take immediate action, including exiting all grandstands. 24
25 Suspension of Play Suspension of Play Suspension of play is controlled by the USGA. Occurs with one (1) prolonged note of an air horn, repeated once. Immediately take cover. Volunteers should not leave the championship grounds during a suspension. Follow your Committee Chair s instructions as play may be resumed. Resumption of Play Occurs with two (2) short notes of an air horn, repeated once. 25
26 Championship Week Friendly Reminders Please check-in 15 minutes prior to your schedule shift. Trophy Club & 1895 Club volunteers check-in at Trophy Club. If you will be late or cannot make a shift, call the Trophy Club headquarters at: (262) USGA Member Experience volunteers check-in at the USGA Member Experience If you will be late or cannot make a shift, call the Championship Office at: (262) Do not leave volunteer position unless relieved. Do not attempt to get autographs or photos while volunteering. Please be familiar with Course Map, Volunteer Handbook and Fan Guide. 26
27 Important to Note When your shift has ended, please check-out with USGA Staff at the Trophy Club/1895 Club or the USGA Member Experience staff. Volunteers are the eyes and ears of the championship, but not security! Lost person(s) please notify Public Safety immediately for children. No alcoholic beverages while working. **If you need to change your schedule prior to championship week, please contact your Committee Chair at the following** Trophy Club & 1895 Club: USGA Member Clubhouse: 27
28 Communication We cannot address a problem if we aren t made aware Be concise and to the point Do not change anything without USGA approval 28
29 ONLY 37 DAYS TO GO!!! 29
30 THANK YOU!!! 2017 U.S. Open Championship Office (262)
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