California Council on Problem Gambling. Help line. Statistical report. January To December Services provided by Bensinger, DuPont & Associates

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1 California Council on Problem Gambling Help line Statistical report Overview Gambler/Non-Gambler Data Quality Assurance January To December 22 Services provided by Bensinger, DuPont & Associates

2 22 Call Summary Total Number of 22 Calls (including Lottery Help line) 11,527 Total Number of 22 Help Line Specific Calls (including Lottery Help Line) 2,998 Total Number of 22 Calls Received other than Help Line Assistance (including 8,529 Lottery Help Line) Total Intakes by Month January 146 February 145 March 985 April 172 May 185 June 864 July 936 August 161 September 827 October 858 November 86 December Page 1 Overview

3 22 Total Number of Calls Jan Feb March April May June July Aug Sept Oct Nov Dec *Indicates compilation of both 8-GAMBLER & LOTTERY Help Line Calls page 2 Overview

4 Total Intakes by Month January February March April May June July August September October November December TOTAL Intakes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec page 3 Overview

5 Time of Call 9 PM-6:3 AM 6:3 AM-2:3 PM 2:3 PM-9 PM % % % Caller Profile Gambler Spouse Child Parent Sibling Friend Employer Therapist Other % % % % % % 6.2% 26 1.% 3 1.1% Caller Area Code (29) (213) (31) (323) (48) (415) (51) (53) (559) (562) (619) (626) (65) (661) (77) (714) (76) (85) (818) (831) (99) (916) (925) (949) % 2.% 7.7% 2.6% 1.4% 3.4% 3.4% 3.1% 2.6% 2.4% 15.7% 2.4% 1.8% 1.4% 2.4% 4.2% 7.7% 2.4% 3.4%.5% 17.7% 6.2% 1.5% 1.5% page 4

6 Time of Call 2:3 pm-9 pm 32.6% 6:3 am-2:3 pm 61.% 9 pm-6:3 am 6.4% Caller Profile Spouse/Significant Other 11.4% Child 3.1% Friend 4.3% Parent 3.1% Sibling 2.1% Other/Employer 1% Therapist 1.% Gambler 73.6% page 5

7 Number of Calls by Gender Male % Female % Caller Marital Status Married % Single % Divorced % Seperated 66 3.% Widowed % Cohabitant 1 4.5% Caller Age Under % Age % Age % Age % Age % Age % Age Age %.4% Age over % page 6

8 Caller Marital Status Widowed 2.5% Divorced 9.8% Cohabitant 4.5% Married 49.2% Single 3.9% Separated 3.% Over Caller Age Under # Callers page 7

9 Primary Gambling Preference Indian Casino Lottery Horse Racing Sports Betting Stock Market Card Rooms Nevada Casinos Cock Fights Internet Satellite Wager Bingo Other % 3.6% 4.1% 5.6%.5% 5.6% 9.8%.1% 2.1%.1%.8% 1.5% Secondary Gambling Preference Indian Casino % Nevada Casinos % Out of State Casino (Other) % Lottery % Horse Racing Sports Betting Video Poker Card Rooms Card (Private) Dice (Non-Boat) % 7.4% 3.9% 4.% 3.7%.4% Stockmarkets 9.9% Bingo 19 2.% Sweepstakes % Games of Skill % Daily Number 3.3% Dog Racing 5.5% Cock Fights 1.1% Other % page 8

10 Primary Gambling Preference Internet 2.1% Cock Fights.1% Satellite Wager.1% Other 1.5% Nevada Casinos 9.8% Stock Market.5% Card Rooms 5.6% Indian Casino 66.2% Horse Racing 4.1% Bingo.8% Sports Betting 5.6% Lottery 3.6% page 9

11 Lottery Game Preference Pick 3 Fantasy 5 Super Lotto Daily Derby Scratch Offs Callers Who Play Lottery Yes 43.6% No 56.4% Indian Casino of Choice Agua Caliente Black Bart Barona Cache Creek Chicken Ranch Chumash Colusa Crystal Mountain Elk Valley Eagle Mountain Fantasy Springs Feather Falls Gold Country Golden Acorn Jackson Morongo Pala Casino Palace Pechanga Robinson Rolling Hills Rincon San Manuel Soboba Spa Spotlight 29 Susanville Sycuan Table Mountain Twin Pines Viejas page 1

12 Caller Referral Source Casino Sign Casino Mailing Lottery Friend Internet National Hotline Repeat Caller Therapist Community Agency Billboard CardPlayer Magazine Phonebook Newspaper Television Radio Self Help Group Other % % 3 1.6% % % % % 18 1.% % % 5.3% % % 1.5% 4.2%.5% 2.% Callers Referred To Gamblers Anonymous Gamanon Private Practitioner Outpatient Gam TX Inpatient Gam TX Outpatient MH TX Substance Abuse TX Alcoholics Anonymous Cocaine Anonymous Narcotics Anonymous Debtors Anonymous ALANON ACOA Other Self Help Doesn't want referral page 11

13 Referral Source Lottery 1.6% Natl Hotline 2.8% Internet 5.5% Friend 12.3% Repeat Caller 8.5% Phonebook/ Billboard 7.1% Radio/TV/ Newspaper 6.5% Self Help Grp/Therapist/ Community Agency 2.8% Card Player.3% Other 2.% Casino Sign & Mailing 5.6% page 12

14 Non-Gambler Gender Male % Female % Gambler Gender Male % Female % Gambler Age Under % Age % Age % Age % Age % Age % Age Age %.4% Age over % Primary Gambling Preference (Gambler) Indian Casino Lottery Horse Racing Sports Betting Stock Market Card Rooms Nevada Casinos Cock Fights Internet Satellite Wager Bingo Other % 3.6% 4.1% 5.6%.5% 5.6% 9.8%.1% 2.1%.1%.8% 1.5% page 13 Gambler/Non-Gambler Data

15 Gambler's Use of Money* Yes No Use Credit Cards to finance gambling 65% 35% Report Credit Cards are Maxed Out 55% 45% Gambler's Indebtedness* Average Debt $26, Mode Debt $ 5,. Total Debt $2,546,787 Gambler's Spending* Average Spent per Year on $31,218 Total Spent per Year $22,664,58 *Data is based on caller willingness to disclose information. page 14 Gambler/Non-Gambler Data

16 Quality Assurance Surveys Total Number of Quality Assurance Surveys Requests 511 Percentage of Total Intakes 2% Total Number of Quality Assurance Surveys Received 41 Percentage of Total Number of Intakes (n=2641) 2% Percentage of Total Number of Survey Requests 8% Survey Questions Yes No Were you able to speak to a Helpline counselor immediately? 98% 2% Did you think that the Counselor was understanding? 1% Did you receive a referral to Gamblers Anonymous or GAMANON? 1% Did you attend the GA or GAMANON meeting? 58% 42% Are you still gambling? 54% 45% Do you think that calling the 8# helped you recognize the extent of your or someone else s gambling problem? Would you recommend the 8 number to someone with a gambling problem? 95% 5% 1% *Data is based on caller willingness to disclose information. page 15 Quality Assurance

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