X TO A SECIVRES DNA, FROMSTCUDITYORNP XFI _Comcast.indd 2 5/8/17 2:35 PM
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1 XFINITY, FROM A TO X P R O D U C T S A N D S E R V I C E S
2 Contents XFINITY TV 2 Overview 3-4 TV Packages 5-6 Add-ons and Premium Channels 7-8 XFINITY Latino XFINITY X Overview and Features XFINITY Stream Overview and Features XFINITY Internet 15 Overview and Features 16 Internet Packages XFINITY Voice Overview and Features XFINITY Connect app XFINITY Home Secure Overview and Equipment Features XFINITY apps 25 Overview and Features XFINITY My Account 26 Overview and Features XFINITY vs. The Competition See Why Millions Have Made the Switch to XFINITY XFINITY Customer Commitment 29 Our Commitment to Every Customer
3 XFINITY X1 XFINITY Stream app XFINITY TV XFINITY TV offers more ways to get more entertainment, so you can enjoy shows and movies instantly on any screen. Enjoy instant access to thousands of hit movies, the latest episodes of the top 100 shows, and loads of kids programming with XFINITY On Demand. Plus, you can watch over 188 of your favorite networks live anytime, anywhere. xfinity.com 2
4 TV Packages Movie buff? Sports nut? Drama fanatic? We ve got the plan for you. Pick the digital package that s right for you and start adding extras to customize your TV experience. Plus, get access to XFINITY On Demand. Better Digital Preferred With up to 220 channels and access to XFINITY On Demand, it s everything you want from Digital Starter, plus NHL Network, MLB Network, STARZ ENCORE, and more. 3 Not all packages available in all areas. Limited Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicated at time of purchase. Not all programming available in all areas. All levels of service include Music Choice. Call your XFINITY representative to find out what other great channels are available in your area Comcast. All rights reserved. All other trademarks are the property of their respective owners.
5 Best Digital Premier With over 260 channels and access to XFINITY On Demand, get the ultimate TV package, including HBO, STARZ, CINEMAX, SHOWTIME, and THE MOVIE CHANNEL. And more! And more! And more! Good Digital Starter Get over 140 channels, plus access to all your favorite shows and movies with XFINITY On Demand. xfinity.com 4
6 Add-ons and Premium C Add these great features and start enjoying TV your way. Streampix Enjoy unlimited access to thousands of great movies anytime, anywhere. Watch as much as you want, as many times as you want, with XFINITY On Demand available on your TV or mobile devices. xfinity.com/streampix Premium Channels Twin Peaks Twin Peaks Productions, Inc. All rights reserved. SHOWTIME, THE MOVIE CHANNEL, and re HBO and Cinemax programming require a subscription. HBO, CINEMAX and related channels and serv channels and service marks are the property of Starz Entertainment, LLC Comcast. All rights rese 5
7 hannels Sports Entertainment Package And more lated marks are trademarks of Showtime Networks Inc., a CBS Company. Programming subject to change. ice marks are the property of Home Box Office, Inc. Visit starz.com for airdates/times. STARZ and related rved. All other trademarks are the property of their respective owners. xfinity.com 6
8 XFINITY Latino The best in Spanish with more of what you love. Whether you want to watch a soccer game or a movie, or have more options for the kids to practice Spanish at home, XFINITY Latino offers you that and much more. You can even enjoy what you want anytime and anywhere with thousands of movies, hit TV shows, and lots more on XFINITY On Demand. Learn more at xfinity.com/parami 7
9 XFINITY Latino Con canales increíbles en español! And more bein SPORTS en español XFINITY Latino not available in all areas. Programming subject to change. Minimum level of service required in order to receive XFINITY Latino Comcast. All rights reserved. All other trademarks are the property of their respective owners. xfinity.com 8
10 A DVR that does it all. Watch and record up to 6 shows at once. 500 GB of storage. Enough for hundreds of shows. Going out? Take your DVR library to go. 9
11 XFINITY X1 Say it. See it. The X1 Voice Remote lets you find what you want faster. Use voice commands to change channels, search for shows, get recommendations, and more. Point your remote anywhere to control your TV. Navigate your set-top box from afar, even when it s inside a cabinet or entertainment center only with X1. Learn more at xfinity.com/x1 What can I say? What should I watch? Find Game of Thrones. What s trending? What is the weather like tomorrow? Check out more features on the next page. xfinity.com 10
12 XFINITY X1 Apps right on your TV Enjoy up-to-the-minute local weather forecasts, real-time traffic reports, personalized radio on Pandora, and more all on your TV screen. Enjoy the top 100 shows, preloaded We save the latest episodes of the top 100 shows for you, so they re ready to watch when you are. Welcome to Kids Zone Hand the remote to your kids! Kids Zone provides a customized guide so your kids can independently explore their favorite content and discover new programming in a safe and secure setting. 11 Not all packages available in all areas. Limited Basic service subscription required to receive other levels o programming available in all areas. To access Netflix on XFINITY X1 requires an eligible X1 set-top box with count against any XFINITY data plan. Netflix streaming membership required. Free trial offer available to new for Netflix terms of service Comcast. All rights reserved. All other trademarks are the property of the
13 Last 9 watched Get a shortcut to the last shows and channels you ve watched with the touch of a button. All your sports on one screen Track multiple games at once and check the latest scores and standings, all while watching another game. Introducing Netflix on XFINITY X1 Easily find House of Cards and The Voice all in one place. No extra devices. No extra remotes. No kidding! You can even say Stranger Things into your Voice Remote and you re there. f service. On Demand selections subject to charge indicated at time of purchase. Not all XFINITY TV and XFINITY Internet service. Netflix on X1 uses your Internet service and will Netflix members and limited to one free trial per household. See netflix.com/termsofuse ir respective owners. xfinity.com 12
14 XFINITY Stream app Only XFINITY gives you more to stream on any screen. America s Got Talent (NBC) available on XFINITY On Demand Features Get your favorite entertainment at home and on the go. With the XFINITY Stream app, you can watch your entire channel line-up at home. Even when you re not at home, your entertainment is in the palm of your hands. You can stream over 188 channels on the go. Not all packages available in all areas. Limited Basic service subscription required to receive other levels of se in all areas. Standard data charges may apply. Check with your carrier. Certain features may be restricted bas property of their respective owners. 13
15 A vast collection right at your fingertips. XFINITY On Demand grants you access to thousands of shows and movies ready to watch anytime, anywhere. Your DVR library goes where you go. Why should your personal collection of shows and movies be limited to your TV? Download your DVR library to all of your devices and take them anywhere. rvice. On Demand selections subject to charge indicated at time of purchase. Not all programming available ed upon service tier and subject to change Comcast. All rights reserved. All other trademarks are the xfinity.com 14
16 XFINITY Internet XFINITY delivers the fastest Internet and the most WiFi coverage throughout your home for the best in-home WiFi experience. Plus, stay safe online with unmatched online security and get access to millions of hotspots nationwide, all included at no additional cost. XFINITY WiFi With millions of hotspots nationwide, WiFi helps you stay connected where you need it most. Not an XFINITY Internet customer? Here are three easy ways to start enjoying XFINITY WiFi today. 1. Sign up for XFINITY Internet. Become a customer and get XFINITY WiFi included at no additional cost. 2. Try WiFi For Free. Get two 60-minute complimentary sessions per month. Just look for xfinitywifi in the list of available networks and follow the on-screen prompts. 3. Use an XFINITY WiFi Access Pass. Use XFINITY WiFi for an hour, day, or week with XFINITY WiFi Access Passes. Learn more at wifi.xfinity.com *Speeds available in select markets only, for more details visit: Speed references for downloads only. Many factors affect speeds. Actual speeds vary and are not guarantee claim compares XFINITY Gigabit service and fastest available download/upload speeds from competitive prov based on June 21, 2013 study by Allion Test Labs, Inc. XFINITY WiFi is included with XFINITY Internet tiers of 60-minute period must be used within the same session. Once a session ends, it cannot be resumed and any Requires compatible WiFi-enabled laptop or mobile device. Hotspots available in select locations only. May n rights reserved. All channels, logos, trademarks, and service marks are the property of their respective owner 15
17 Packages Performance Starter Download speeds up to 10 Mbps Good for light streaming, downloading music and surfing the web on 1-2 devices at the same time. Performance Download speeds up to 25 Mbps Good for streaming and downloading TV shows, music, photos, and all of your everyday Internet needs on 3-5 devices online at the same time. Blast! Download speeds up to 75 Mbps Stream more, share more, and download more of your favorite HD TV shows and movies. Ideal for those who want more speed across 6-8 devices at the same time. Extreme 150 Download speeds up to 150 Mbps Best for those who want faster speeds for heavy-usage activities across 9-11 devices perfect for downloading TV shows, multi-player gaming, and uploading large files. Gigabit Pro* Download speeds up to 2 GB Our maximum speed for power users and true tech enthusiasts, featuring symmetrical 2 GB upload and download speeds. Ample bandwidth for the most demanding applications and the most discerning tech consumers. d. WiFi claim based on XFINITY Gigabit service, router coverage and speed on 5 GHz band. Fastest Internet iders. WiFi claim based on March 2016 study by Allion Test Labs, Inc. of router performance. Hotspots claim 25 Mbps download speeds and above only. Offer limited to two 60-minute sessions per 30-day period. The unused time will not carry over. Limit one session per 24-hour period. Limit two sessions per 30-day period. ot be combined with other offers. Pricing, services, and offer period subject to change Comcast. All s. xfinity.com 16
18 XFINITY Voice Whether at home or on the go, XFINITY Voice provides more ways to connect with friends and family. Get unlimited nationwide talk and text on your smartphone, reliable home phone service with the best call clarity at home, plus enhanced calling features and Caller ID across all your devices, even your TV. 17
19 XFINITY Voice Unlimited Unlimited calling to U.S., Canada, Puerto Rico, and U.S. Virgin Islands. Also includes unlimited calling to landline and mobile destinations in China, Hong Kong, India, Mexico, Singapore, and South Korea. 12 calling features: Three-way Calling Anonymous Call Rejection Call Forwarding Call Forwarding Selective Call Return Call Screening Call Waiting Caller ID Caller ID Blocking (per call) Caller ID with Call Waiting Repeat Dialing Speed Dial XFINITY Voice Unlimited Saver Unlimited local and domestic long distance, including Puerto Rico, U.S. Virgin Islands, Guam, Saipan/ N. Mariana Islands, Canada, and American Samoa. Calling features: Call Waiting Caller ID Caller ID with Call Waiting Carefree Minutes Simply add Carefree Minutes to your plan for international calling. Latin America 300 World Select 300 Service (including 911/emergency services) may not function after an extended power outage. Call clarity claim based on June 2016 analysis of traditional phone service by Tektronix. Unlimited Talk and Text requires download of the XFINITY Connect app. Standard data charges may apply. Check with your carrier Comcast. All rights reserved. xfinity.com 18
20 XFINITY Connect app Take your home phone on the go. Get the most from your home service with the free Connect app bringing you innovative features like unlimited nationwide talk and text on all of your WiFi-enabled devices, Readable Voic , and Advanced Call Forwarding. You can even assign an additional four phone numbers to any WiFi-enabled device like an ipod touch. Don t forget that you can save on your wireless plan when you connect to any WiFi hotspot. Features Access your Comcast.net . Access your home phone voic s, including Readable Voic transcripts, view call logs, and activate Call Forwarding. Send and receive free text messages to more than 30 countries using your XFINITY Voice service. Make outbound calls and answer calls made to your XFINITY Voice number. View Caller ID (only available on specific devices). View your address book. Manage your account (only available on specific devices). Make and receive video calls. 19
21 Did you know? Can I call people in other countries with Voice2go from the Connect app? Yes, if you have added the international calling plan with XFINITY. Calling rates depend on the international calling package that you have on your XFINITY Voice home telephone number. Paris Miami Can I travel abroad and use the Connect app to make calls? Yes. By connecting your smartphone to any WiFi hotspot globally, you can make a call with the Connect app as if you were calling from your home phone. Note that standard data and/or roaming charges may apply; check with your carrier. Save on your wireless plan with free calling to U.S. numbers when you connect to any WiFi hotspot. xfinity.com 20
22 SECURED BY XFINITY Home XFINITY Home gives you peace of mind with a total home security and automation solution. Look after your home, family, and valuables from anywhere on your computer, tablet, and smartphone. Get 24/7 professional monitoring on a secure network and remotely control your home all from one easy-to-use app. Learn more at xfinity.com/homesecurity 21 Additional equipment may be required for the following features: Fire and Flood Monitoring, Remote Lighting and Small Appliance Control, Remote Thermostat Control, Live Video Monitoring, and 24/7 Video Recording. Equipment included with a two-year agreement. * Customers can exchange one Motion Sensor for two Door/Window Sensors. ** Touchscreen Controller and Router provided during term of service only.
23 Sit back. Relax. You re in control with XFINITY Home. Features 24/7 professional monitoring Fire and flood monitoring Battery and cellular backup On the go mobile app Real time text and alerts Remote lighting and small appliance control Remote thermostat control 24/7 video recording, $9.95 per month, per camera Live video monitoring Recorded and ed video clips EcoSaver Equipment warranty Equipment Included** One wireless touch screen controller One wireless keypad One motion sensor* Three door/window sensors* 24/7 Video Recording Add 24/7 Video Recording to your XFINITY Home service to record, rewind, and review up to 10 days of video footage that can be accessed from anywhere. Easily identify activity with motion triggered events and download clips to save and share with others. xfinity.com 22
24 XFINITY Home One platform. One sign in. One app. Seamlessly integrate your smart home devices into one personalized app that is easy to use. XFINITY Home now works with some of the most innovative smart home brands to create one centralized solution to help increase your home s security, efficiency, and all-around comfort. Keep an eye on things, even when you re not around. Live video monitoring makes it easy to check in and see what s happening at home. Get real time text and alerts every time a door or window is opened. You can even get real time pictures ed to you. Do it all from your smartphone, tablet, or computer. Take your thermostat with you wherever you go. With remote access to your thermostat, you can set the temperature in your home while you re on the go. That means you can stay ahead of unpredictable weather and always return to the perfect climate. Applicable equipment, installation, taxes, franchise, and other fees extra. Remote video monitoring requires pu , Alarm company operators are licensed and regulated by the Alabama Electronic S 9388, Fax (334) ; AR: ; AZ: ROC , BTR ; CA: CSLB , ACO 7118 lice Affairs, Sacramento, CA, 95814; CT: , ELC C5; DE: FAL-0299, FAC-0293, SSPS ; ; LA: F1691; MA: SS ; MD: , Baltimore County: RK9552, Howard County: George s County: ; ME: LM ; MI: ; MN: TS674412; MS: 1501 State , Putnam County: L00812; OH: ; OR: CCB All electrical work is B-16922,-02571, ACR ,-1818 We are licensed by the Texas Department of Public Safety Priva 6501; WA: COMCABS892DS; VT: ES-02366; VA: , DCJS ; WASHINGTON, DC: ECS 9026 apps: Airtime charges may apply. Check with your carrier. Advertised features not available in all areas. Certain fe all Android tablets are supported devices and compatible with the XFINITY apps Comcast. All rights re 23
25 Arm and disarm your system from anywhere. With remote capabilities, XFINITY Home can be accessed from any smartphone, tablet, or computer. Forgot to arm your system? Want to turn it off when you pull into the driveway? Need to let someone in? No problem you can do so from anywhere with just a few taps. Make sure the lights are on when you need them. Never enter a dark room again turn lights on while heading home, so you feel safer. Or, turn lights off when you re not at home to conserve energy. Plus, control your appliances so you never have to worry that you left the curling iron on. Stay safe with 24/7 professional monitoring. Our certified central security station is staffed around the clock and will alert the authorities in case of an emergency. Plus, you ll get battery back-up in the event of a power failure and cellular back-up in the event of a network interruption included at no additional cost. rchase of additional equipment. All electrical work is performed by a licensed subcontractor. License #s: AL: ecurity Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, Phone (334) 264- nsed and regulated by the Bureau of Security and Investigative Services, Department of Consumer FL: EF , EF , EF ; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA ER00990, Washington County: EL-R-0218, Harford County: , Calvert County: L0188, Prince 8010; NC: 2335-CSA; NJ: 34BF ; NM: ; NY: licensed by the N.Y.S. Department of performed by a licensed subcontractor; SC: SCBA-13497, SCFA-13440; TN: ACL 1597, ACL 1604; TX: te Security Board whose address is: P.O. Box 4087, Austin, TX 78773, (512) ; UT: , BBL ; WV: WV Valid 10/31/16. See xfinity.com/homesecurity for current list. XFINITY atures may be restricted based upon service tier and subject to change. Not available on all Android devices. Not served. xfinity.com 24
26 XFINITY apps Make the most of your services with extras that don t cost extra. XFINITY Stream app Get your entire TV line-up at home and top networks and live sports on the go, plus thousands of XFINITY On Demand movies and shows, and your DVR library anytime, anywhere. Stream the entertainment you love in any room, on any device. XFINITY TV Remote app Use your smartphone or tablet as a remote control. Change channels, browse XFINITY On Demand and TV listings, and even schedule your DVR when you re away from home. XFINITY WiFi Hotspots app Automatically connect to XFINITY WiFi around town, easily locate hotspots near you, and create and save a list of your favorite hotspots for easy reference. XFINITY Connect app Stay connected with the XFINITY Connect app to get the best out of your home phone service at home and on the go. Includes unlimited talk and text, Caller ID across multiple screens, and Readable Voic . XFINITY Home app Look after your home, family, and valuables from anywhere on your tablet and smartphone. Plus, remotely control your home all from one easy-to-use app. To learn more, visit xfinity.com/apps 25
27 XFINITY My Account You can manage your XFINITY services anytime, anywhere, from any device. It s simple to do on your tablet, smartphone, computer, and even from your TV. Just download the XFINITY My Account app from the App Store or Google Play, and log in with your XFINITY username and password. Visit xfinity.com/myaccount and log in with your username and password. You can also do this from your mobile devices. Simply launch the My Account app from the X1 Guide screen by pressing on your remote and selecting Apps. You will need your XFINITY username and password to sign in. Don t have one? Go to xfinity.com/username Not all features available on all devices or areas. Not all services available with all XFINITY packages or in all areas. Airtime charges apply. Check with your carrier. Advertised features not available in all areas. Certain features may be restricted based upon service tier and subject to change. Not available on all Android devices. Unlimited Talk and Text requires download of the XFINITY Connect app. Standard data charges may apply. Check with your carrier. All channel s logos, trademarks and service marks are the property of their respective owners Comcast. All rights reserved. All other trademarks are the property of their respective owners. xfinity.com 26
28 See why millions have made the switch to XFINITY XFINITY FiOS The most WiFi coverage for all rooms, all devices, all the time 1 Stream all of your DVR recordings on any device, from anywhere Voice remote: search for a show, get personalized recommendations and change channels using voice commands X X X XFINITY U-verse The most WiFi coverage for all rooms, all devices, all the time 1 Most reliable Internet 2 Voice remote: search for a show, get personalized recommendations and change channels using voice commands X X X XFINITY WOW! Millions of WiFi hotspots available nationwide with Internet service 3 The most TV shows and movies On Demand Voice remote: search for a show, get personalized recommendations and change channels using voice commands X X X 27
29 XFINITY Satellite Fastest in-home WiFi speed 1 Voice remote: search for a show, get personalized recommendations and change channels using voice commands Reliable TV service rain or shine 4 X X X XFINITY CenturyLink The most WiFi coverage for all rooms, all devices, all the time 1 Most reliable Internet 2 Stream all of your DVR recordings on any device, from anywhere X X X 85% of people prefer XFINITY X1 to their current TV experience 5. Learn more at xfinity.com/compare 1 WiFi claim based on March 2016 study by Allion Test Labs, Inc. Actual speeds vary and are not guaranteed. 2 Based on FCC, Measuring Broadband America Report, WiFi hotspots included with Performance Internet or above only. Available in select areas. Requires WiFi-enabled device 4 Severe weather (heavy rain or snow) may interfere with a satellite signal causing the picture to freeze or pixelate. 5 85% claim based on consumers who specified a preference as part of a June 2016 study. xfinity.com 28
30 XFINITY Customer Commitment Technology and innovation have always been at the heart of what we do. We ve reimagined the entertainment you love, and we re committed to doing the same for your entire experience. Our commitment to every customer: Respect your time. Simplify your experience. Make things right if we fall short. We take pride in our products which is why we offer a 30-day money-back guarantee. And, we deliver service on your terms, including 24/7 support and two-hour appointment windows with a guaranteed, automatic $20 credit if we re late. From our products to our people, we re committed to delivering the best experience possible so you can do more and enjoy more of what you love. Learn more at xfinity.com/commitment 29 Money-Back Guarantee applies to one month s recurring service and standard installation charges up to $ Comcast. All rights reserved.
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32 Visit, call or find a local XFINITY store and let the fun begin. xfinity.com XFINITY ( ) xfinitystores.com 2017 Comcast. All rights reserved.
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