MAR DASHBOARD MAR. Compliant % Breakdown Mar % Late % On-time MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

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1 Positive Response Compliance 215 Compliant 215 Non-Compliant 216 Compliant 216 Non-Compliant 1% 87% 96% 86% 96% 88% 97% 89% 89% 88% 86% 92% 93% 94% 96% 94% 8% 6% 4% 2% 13% JAN 4% 14% FEB 4% 12% 3% 11% 11% 12% 14% APR MAY JUN JUL AUG SEP OCT NOV DEC 8% 7% 6% 7% 6% 9.% Late Compliant % Breakdown Mar 216 The percentage of tickets facility operators submit status information for continues to grow has increased over the same period in 215.c 91.% On-time

2 215 / 216 ITIC Activity (Y-T-D) 55, 5, Y-T-D 215 Y-T-D 216 ITIC, ITIC Lite and ITIC Mobile activity continues to grow, making up a greater percentage of incoming locates than ever. Phonein volume continues to drop as more IOC users make the change to on-line ticket entry. 45, 4, 35, 3, 25, 2, 216 ITIC Activity (BY MONTH) 15, 1, 6,832 77,473 Total Incoming 35,436 48,669 ITIC Total 1,27 1,328 ITIC Lite Total 23,95 26,61 Phone - In Total ITIC Mobile Total 5, ITIC ITIC LITE PHONE-IN ITIC MOBILE 4, 3, 2, 1, 8, , , ,958 3,436 1,17 17, JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC

3 ITIC vs. Phone-In Percentage Y-T-D 64.68% ITIC Total (5,111) Tickets processed through the IVR make up a growing portion of the overall remotely processed ticket volume. The number of tickets received through ITIC is nearly 65% of the total volume this month..% ITIC Mobile 34.34% Phone - In Total (26,61).98% IVR Total (761) 216 ITIC vs. Phone-In 3.69% ITIC Lite 96.2% ITIC Breakdown of Online Tickets in Mar 216 5, 4, 3, 2, 1, 8,179 3, ITIC PHONE-IN IVR 1,233 4, ,699 17, JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC

4 Iowa One Call Total ITIC Discount The savings continue to grow! These charts have tracked your ITIC savings during the last few years. Its easy to see how ITIC usage helps reduce everyone s overall costs. $197,842. $152,179. $251, ITIC Discount Summary $39,526. $4, $3, $2, $1, $3,79.5 $3,715. $5,828. $6, $3,277. $2,811.5 $8,681.5 $8,259.5 $5,856. $8,86.5 $18,13.5 $24,648. $15,685. $22,64. $28,726. $16,547. $23,554. $28,21.5 $16,318.5 $21,839. $28,231. $18,51. $22,25. $24,889. $17,895. $2,3. $24,431.5 $16,412.5 $21,89. $26,713.5 $2,91. $25,377.5 $27,9.5 $12,361. $14,724.5 $17,912. $5,525.5 $9,979. $12,955.5 JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC

5 12, Total Incoming Calls (Y-T-D) The number incoming calls this March exceeded last March, even though the number of calls received generally continues to decline as ITIC usage grows. 1, 8, 6, 4, 2, 22,19 22,138 23,635 26,485 4, Total Incoming Calls (BY MONTH) 213 JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC , 3, 25, 2, 15, 1, 5, 6,719 7,84 22,811 28,836 3,465 25,15 22,441 25,68 23,28 25,88 19,688 1,546 7,299 5,73 9,17 25,478 29,337 24,969 25,242 23,959 22,565 23,318 15,22 6,782 5,748 5,828 1,562 26,457 27,732 24,163 23,929 2,439 21,633 21,67 11,846 8,391 5,88 3,983 14,564 26,524 22,285 21,89 2,11 19,744 19,768 2,21 13,241 8,361 4,399 5,126 16,

6 The abandonment rate is slightly lower than that which has been historically experienced Calls Abandoned (BY MONTH) 5.% JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC 4.5% 4.% 3.92% 3.5% 3.% 2.5% 2.% 1.5% 1.% 1.4% 2.43% 2.9% 1.87% 1.95% 2.19% 1.82% 2.78% 2.46% 2.87% 2.54% 2.11% 1.55% 2.15% 1.65% 2.21% 2.36% 1.98% 2.41% 2.49% 1.98% 2.26% 2.45% 1.25% 1.81% 3.7% 2.45% 2.21% 1.77% 2.73% 2.18% 2.38% 2.33% 2.31% 1.79% 2.34% 2.4% 1.92% 2.17% 1.58% 2.27% 1.76% 2.8% 2.15% 2.37% 1.81% 1.85% 1.8% 2.52% 1.73%.5%.%

7 Average Speed to Answer (BY MONTH) 65 6 JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC The average speed to answer is well within that experienced during previous years, aside from the anomalous performance during March

8 The chart below reflects the average speed to answer during the after hours period. 216 Average Speed to Answer After Hours Service JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC

9 Average talk time is slightly higher than what it was during the same period last year Average Talk Time (BY MONTH) 16: 14: JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC 12: 1: 8: 6: 6:35 6:12 7:19 7:1 7:2 7:9 7:41 7:26 7:16 7:13 6:31 6:15 5:53 6:8 7:45 7:35 6:58 6:54 7:2 6:55 6:55 6:53 6:55 5:48 5:46 5:26 7:27 7:28 6:4 6:22 6:28 6:43 6:47 6:42 6:39 6:9 6:6 6:6 7:34 7:22 6:49 7:2 7:14 7:17 7:16 7:16 7:3 6:22 6:11 6:27 8:14 4: 2:

10 Average Time per Ticket (BY MONTH) 8: 7: JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC 6: 5: 4: 4:57 4:41 4:36 4:48 4:42 4:36 4:26 4:35 4:4 4:45 4:4 4:22 3:56 4:13 4:7 4:31 4:23 4:11 4:17 4:18 4:16 4:1 4:14 4:2 4:13 4:3 3:57 4:25 4:42 4:25 4:21 4:21 4:29 4:34 4:35 4:22 4:19 4:11 4:23 4:7 4:8 4:17 4:18 4:19 4:23 4:34 4:43 4:36 4:26 4:23 3:57 3: 2: 1: The average time per ticket for this month is significantly lower than what has been historically experienced

11 3, Incoming Ticket Totals (Y-T-D) 25, Incoming ticket volume is significantly higher than it was for the same period in , 15, 1, 41,657 42,783 6,92 77, Incoming Ticket Totals (BY MONTH) , 7, 6, 5, 4, 3, 2, 1, 15,363 13,597 JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC 41,89 56,523 58,258 49,35 45,576 5,89 44,949 54,456 39,969 2,456 12,912 1,45 18,295 52,566 6,221 52, 55,49 53,116 49,461 54,681 34,63 14,214 1,537 9,421 22,825 59,777 61,446 54,685 55,66 48,669 51,736 55,415 3,959 21,32 12,299 9,95 38,653 65,699 55,929 55,924 53,13 52,478 54,725 55,34 36,457 24,453 12,346 15,382 49,

12 1,8, 1,6, Outbound Ticket Totals (Y-T-D) Outgoing ticket totals follow the pattern set by incoming tickets. 1,4, 1,2, 1,, 8, Outbound Ticket Totals (BY MONTH) 6, 4, 237,49 249, ,347 35, , 35, 3, 25, 2, 15, 1, 5, 81,97 73,524 JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC 212, ,47 299, , , , , ,943 21,727 18,23 75,758 59,46 11,885 27,923 31,73 269,14 289, ,391 26,49 284, ,235 83,331 65,145 6, ,56 38, , , ,27 276, , ,56 173, ,991 69,151 54, , ,559 29, , ,18 271, , ,65 185, ,523 66,544 81, ,

13 The in/out ratio is following the historical pattern for this time of year IN/OUT Ratio (BY MONTH) JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC

14 Design Request System (DRS) Activity shows the total number of Design Information Requests (DIRs) and Design Locate Requests (DLRs) placed in a given month. Activity in both areas has grown since the system was activated. 216 DRS System Activity (By Month) 5 45 DIRs DLRs JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC

15 In the charts on this page, we have provided a breakdown showing the time of day that incoming tickets were received. Generally, fewer than 1% of all locate requests are received during the evening hours. After Hours Analysis % Regular Hours Tickets 12, 216 Time of Receipt Analysis (Year To Date) 5% After Hours 1, 8, 6, 4, 2, 11,21 1,325 14,171 1,211 47,43 2,72 JAN FEB APR MAY JUN JUL AUG SEP OCT NOV DEC

16 The total number of non-compliant tickets is higher than it was in 215, but the percentage is lower. The number of emergency tickets is up slightly over the monthly total for the same period in Non-Compliant Tickets (Y-T-D) Non-Compliant Tickets % 7.31% 25.65% 21.42%

17 7, 6, Emergency Tickets (Y-T-D) 6,464 Emergency Tickets 6, 5, 5,5 4, 5, 3, 4,5 4, 3,985 3,363 3, , 1, 1, % 1,12 1, % 2.163% 1, %

18 While the total number of dig-in tickets is higher in 216 than in 215, the overall percentage of dig-ins is only slightly higher than in Dig - In Tickets (Y-T-D) Dig - In Tickets The number of tickets where callers report the job has been whitelined has increased over last year s levels % % % %

19 Whitelined Tickets (Y-T-D) 35, 3, 28,961 4, Whitelined Tickets 25, 23,498 35, 3, 2, 15, 1, 1,333 9,94 25, 2, 15, 1, 5, 4, % 5, % 14, % 18, %

20 The overall number of tickets with GPS coordinates continues to be higher for this period in 216 than it was in , Ticket with GPS (Y-T-D) Tickets with GPS Homeowner ticket volume is much higher for this period in 216 than it was in 215. An early onset of Spring may be a contributing factor. 8, 7, 6, 5, 4, 4,883 4,898 5,623 7,574 6, 5, 4, 3, 2, 1, 1, % 2, % 2, % 4, %

21 Homeowner Tickets (Y-T-D) Homeowner Tickets 1, 7, 8, 6, 5, % 6, 4, 2, 1,639 2,177 4,84 6,383 5, 4, 3, 2, 1, 1, % 1, % 4, %

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