London 2012 Olympic and Paralympic Games

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1 London 2012 Olympic and Paralympic Games Connecting the Olympic Games The story from Celebration to Implementation Jon Osbiston MAPM 2012 Venue Management BT London 2012 Delivery Programme

2 You may have seen this video before somewhere

3 Lets start with a few numbers , m 6gig 94 14, ,500 4billion Spectators Telephone Connections Days to Rio 2016 Venues & Locations Network Connections Countries bytes per sec TV Viewers Athletes

4 So Just How Much Data Was Carried million visits to the official London2012.com website, which BT hosts. 109 million unique users 961 terabytes of information carried over the London2012 network (that s enough data to cover the entire Olympic Park with A4 sheets of text 1500 times over). The peak traffic across the BT London 2012 network was just over 6.71 Gbps. 500,000 telephone calls made by media and Games organisers made over on BT s network during the Games 13.2 million minutes of BT Wi-fi were used across the Olympic Park venues (or 220,000 hours) The top three on-line moments of the Games (measured by spikes in internet traffic over BT's retail broadband network) were: 1st Andy Murray beating Roger Federer in the men s tennis finals on Sunday 5th August; 2nd Lizzie Armistead winning Team GB s first medal of the Games in the women s cycling road race on 29th July; 3rd Alistair and Jonathan Brownlees medal-winning performance in the triathlon on Tuesday 7th August. The biggest day of the Games was Sunday 29th July when BT saw traffic on its UK retail broadband network hit an all-time high. This was the day the UK woke up to the Games online and Team GB won the first of its 65 medals. During the Games, daily video traffic over BT s retail broadband network increased on average by 19 per cent.

5 How it started 7 years ago Singapore, 2005 Play Video

London 2012 the ultimate right first time a venue mindset 80,000 connections across 94 locations Up to 60Gb of information carried each second 1,800 wireless access

6 London 2012 the ultimate right first time a venue mindset 80,000 connections across 94 locations Up to 60Gb of information carried each second 1,800 wireless access points 5,500m of internal cabling 16,500 telephone lines 14,000 mobile SIM cards 10,000 cable TV outlets 642,000 man-hours Over 800 people on the ground at Games Time

7 Connecting the Games. 94 venues The Olympic Stadium Play Video

8 Disciplined planning for on-the-dot delivery Close Out LOCOG service protection period Right first-time discipline Mobilisation planning for on-the-dot delivery World class project & programme management

9 The Olympic & Paralympic Games a BAU project? BAU Network Implementation Brownfield or refresh Requirements generally well defined Short period of deployment followed by long period of utilisation Network and service develops over time in response to changing user needs Not typically brand and share price affecting Olympic & Paralympic Games Greenfield overlay Requirements unpredictable until Games-time Long period of deployment followed by short period of utilisation Network and services remain fixed and static Significant brand investment by BT

10 Enabling the most connected Games. ever Venue Category Service Lead Times Venue Access

Service Results Services Public Internet Broadcast & Media Athlete

11 Why The Connected Games Mobile Backhaul Transport Olympic Family Communications Staff + Volunteer Accreditation IP Telephony CATV Rate Card Service Results Services Public Internet Broadcast & Media Athlete Accreditation LAN Services WiFi Athlete Village Broadband Web Hosting LOCOG Intranet & Timing & Display

Continuity & Flexibility VTCM leads delivery and support teams on venue Delivery team transition into support team Over-provision of

12 Our response the Venue Delivery Model Standard Lifecycle Consistent, repeatable, quality venue delivery Clear dependencies on LOCOG Single truth for all venue dates Design Phased Deployment TERs deployed for Test Events CCFs and cabling deployed prior to Games VTCM Continuity & Flexibility VTCM leads delivery and support teams on venue Delivery team transition into support team Over-provision of services Reqmts Test Event Games Test Event Reqmts Games Venue Design Cisco & WAN LOCOG TER TER CCF Venue Design CCF Recovery & Reinstate

13 Selecting the best people for success Venue Telecoms Managers The VTCM role is key to BT s success Leadership Inspire trust, confidence and commitment. Create the vision, form the team, manage the stakeholders. Manage change and uncertainty; maintain momentum and morale. Behaviours Attitude Adaptability Inventiveness Commitment Professionalism Team Work Promote ownership through team selection Invest time in building the venue team. Keep informed and motivated - All Hands events - Venue visits - Team calls & newsletters - Competitions. Ensuring the optimum chance of success by bringing together the best project managers within BT

handbook) Standard Milestone planning and tracking Simple tools (MS Project +

14 Planning and Deployment Standard Design Solutions One Size fits All.. (almost) Standard project management process (templates and deployment handbook) Standard Milestone planning and tracking Simple tools (MS Project + Excel) Simple Roll-Out Schedule Milestone Tracker Scalable Design Templates same for each venue

15 Knowledge Management and Sharing... All documentation held in SharePoint Libraries Pre-defined folder structure Common systems shared between LOCOG and BT LOCOG Knowledge base Learning from previous Games International partners The traveling circus Passing the baton Secondments

16 Planning for Success London Prepares test events

17 London 2012 Olympic and Paralympic Games Operational Readiness and Risk

18 The Vision: BT London 2012 Operational Readiness The BT London 2012 delivery programme will be at a state of Operational Readiness when people, processes, technology and facilities have been prepared to the required level and are ready for test events, technical rehearsals and Games Time. Operational Readiness (OR) is an essential enabling programme responsible for the ensuring the BT 2012 Squad is adequately prepared for the deployment and support of the test events and Games. This includes, amongst others, operational and delivery processes and ways of working, workforce management, resourcing, travel and accommodation and knowledge management. So what were the things that made London 2012 risky?...

19 Key Challenge #1 Complex Stakeholder Environment London Organising Committee Of the Games (LOCOG) Privately funded company. Delivers IOC needs, operational management of the Games, ticketing, and temporary venues. Ensures effective and efficient planning and Games operations (security, transport, technology, health, volunteering & accessibility) Linked to: IOC, IPC, Top Sponsors, Local Sponsors, Media Olympic Delivery Authority (ODA) A statutory body delivering fit-for-purpose venues, facilities, infrastructure and transport to time for the Games and maximise the delivery of a sustainable legacy within the available budget. Deliver transport infrastructure for Games, and devise and implement effective transport plans which provide for legacy use Linked to: Construction Delivery Partners, CLM, Transport Delivery Partners, LDA Greater London Authority Maximising the economic, social, health & environmental benefits the Games bring to London & all Londoners, particularly through regeneration in East London Ensure that the Games contribute to Sustainable Communities priorities, including the London Thames Gateway (GLA) Linked to: London Sustainable Development Commission, 5 Local Boroughs, London Development Agency, Visit London, Met Police, LFEPA Olympic Board Government Olympic Executive Ensuring effective and efficient planning and operation of the Games security & transport Maximising the wider economic benefits of the Games across the UK, including those for tourism and business promotion Ensure that the Games contribute to Sustainable Communities priorities, including the wider Thames Gateway Linked to: Home Office, DfT, Cabinet Office, DEFRA, DCMS, DTI, DCLG, Treasury, Visit Britain, UK Sport, Regional Sports boards

20 Stakeholders Mid-Level HMG Government IOC LOCOG & BT OBS International Olympic Committee OPLC Olympic Park Legacy Broadcast Services

21 Demanding Customer Stakeholder Groups

22 One Team Working IOC Worldwide Partners (TOP The Olympic Partner Programme) International companies contracted by the IOC worldwide rights Category exclusivity Highest level of benefits Official Partners of LOCOG Tier I partners, national companies contracted by LOCOG UK rights only Category exclusivity: no competitors in the territory; cannot overlap with TOP categories Official Supporters of LOCOG Tier II partners, national companies contracted by LOCOG UK rights only

23 Key Challenge #2 Requirements & Design Incomplete but the clock kept ticking. Change was constant Assumptions + Optioneering = Assumptioneering Pre-Approved Changes empowering those on the front-line It was a shifting model, and last minute changes in requirements were a given..

24 Key Challenge #3 - Deployment

25 Key Challenge #3 - Deployment

High availability solution Not just about technology Driving the right

26 Key Challenge #4 Ultimate Right First Time Programme 1948 was a long time ago. High availability solution Not just about technology Driving the right behaviours Testing, Testing, Testing Sporting Test Events Technical Rehearsals Planning for the Unexpected Contingency & Resilience

27 Test Event Schedule Cluster One Basketball Aug 2011 Cycling BMX Aug 2011 Equestrian Eventing July 2011 Modern Pentathlon July 2011 Marathon & Race Walk May 2011 Tennis ( rescheduled for Oct ) June 2011 Volleyball July 2011 Canoe Slalom July 2011 Cycling Mountain Bike July 2011 Sailing Aug 2011 Triathlon Aug 2011 Rowing Aug 2011 Badminton Aug 2011 Volleyball Beach Aug 2011 Aquatics Marathon Swim Aug 2011 Cycling Road Aug 2011 Canoe Sprint Sep 2011 Cluster Two Tennis (Simulation) Sep 2011 Archery Oct 2011 Table Tennis Nov 2011 Boxing Nov 2011 Fencing Nov 2011 Judo Dec 2011 Taekwondo Dec 2011 Wrestling Dec 2011 Weightlifting Dec 2011 Gymnastics Jan 2012 Handball Nov 2011 Goalball Dec 2011 Cycling Track Feb 2012 Aquatics Diving Feb 2012 Aquatics Swimming Mar 2012 Cluster Three Boccia April 2012 Aquatics Sync. Swim April 2012 Hockey May 2012 Wheelchair Tennis May 2012 Aquatics Water Polo May 2012 Wheelchair Rugby May 2012 Athletics May 2012 Shooting April 2012 Paralympic Archery May 2012 Football April 2012 Olympic Park Venues River Zone Venues Other London Venues / Outside London Venues

London Prepares : Cluster 1 Test Events 21

4 Non-Comps 9 simultaneous events at peak

incidents All severity : 33% Power related

July Ensuring we get it Right First Time

28 London Prepares : Cluster 1 Test Events 21 Test Events May - September 14 Comp Venues, 4 Non-Comps 9 simultaneous events at peak 256 Test Event days 70 days the Technical Ops Centre open 45 Serving Exchanges audited 178 BT Squad members exposed to L discrete lessons learned No Severity 1, and only six Severity 2 incidents All severity : 33% Power related (non-bt related ) 100% BT SLA in June and July Ensuring we get it Right First Time but we mustn't be complacent Overall a brilliant effort by One BT team

29 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Key Challenge #5 The People Challenge Third Parties Openreach Programme Moment of Truth for BT s Brand Recruit early Rigorous assessment Regular & inspiring engagement Training Hands-on Experience Operational Readiness

30 London 2012 Boot Camps Comprehensive Training Programme Induction for new starters Continuous learning Knowledge Sharing

31 In Summary Requirements & Design Complex Stakeholder Environment Cost & Brand Deployment People Challenge Right First Time

32 Lessons Learnt from London2012 by BT Communication is Key to Project Success Getting clear, consistent messages to the project teams on the ground was essential in maintaining the timeliness and quality of project delivery. Those projects which communicated formally and on a scheduled basis to cascade messages, share lessons and support each other in implementation had fewer issues during delivery than those whose communication was informal and reactive. Where project delivery was compromised due to late dependencies or missed milestones, regular communication meant that these situations were recovered more efficiently than those projects without regular communication channels. Continual Requirements Change Made the Project Complex Fluid requirements delayed the project, increased costs and threatened quality. A more agile approach to delivery of services would have helped to mitigate this issue, for example, flood-wiring, local port configuration and over-provision. External Stakeholder Management Essential BT was dependent on LOCOG in the timely delivery of space, power and cable pathways. It was relationships between the VTCM and external suppliers to LOCOG which determined whether the situation was recoverable.

33 So, was London2012 the best Olympics ever? Play Video

34 Bring on Rio.. Questions and Discussion

35 Further Reading communications/ict cfm?utm_source=Adestra&utm_campaign=ODA% 20Learning%20Legacy%20programme&utm_medium=C ommunity&utm_term=marketing_ &utm_content=bu ilt%20enironment%20technologies%20network%20%2 8BETNET%29 Mail me at

These cross-curriculum activities contribute to the achievement of the following:

These cross-curriculum activities contribute to the achievement of the following: LEVEL Upper primary LONDON 2012 SPORTS DESCRIPTION In these activities, students learn about the sports to be played at London 2012. They explore aspects including rules, equipment and game play be researching