PLANNING & DEVELOPMENT Business Plan

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1 PLANNING & DEVELOPMENT 2018 Business Plan

2 Introduction Department Overview Major Accomplishments Initiatives Operating Budget/Financial Details Summary

3 Planning and Development Mission To enhance the quality of life and property values in Gwinnett County by planning for growth and enforcing construction and environmental standards for development in new and revitalizing residential and nonresidential neighborhoods

4 Planning and Development Vision To protect the natural environment and facilitate the creation of a built environment desired by the citizens of Gwinnett County through planning and development review

5 Planning and Development Values Integrity Responsiveness Excellence Teamwork

6 Planning and Development Core Services 68 Staff Members Administration Division Planning Division Development Division

7 What We Do

8 Public Hearings Board of Commissioners Planning Commission Zoning Board of Appeals

9 Plan Review Pre-Submittal Meetings Review Plans Re-review Plans Approve Plans Issue Permits Inspect Sites

10 Grading/Building/Inspections

11 Who We Serve Homeowners Business Owners Attorneys Developers Design Professionals Builders General Contractors Sub-Contractors Sign Contractors

12 PLANNING & DEVELOPMENT Balance?

13 Balance? 1,500 Plans submitted through the Development Review Coordinating Committee 1, * * Projected

14 Increased Electronic Plan Review Electronic Submittals DRCC Submittal * * Projected

15 Balance? Development Permits Issued *

16 Balance? Residential Development Permits Issued * * Projected

17 Balance? 10,000 8,000 6,000 4,000 2, ,345 6,437 Number of Platted Lots (Single Family Residential) 8,560 7, ,402 1, * * Projected

18 Balance? 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Single Family Residential Building Permits Issued * * Projected

19 2017 Major Accomplishments Commenced 2040 Comprehensive Plan Rebuilding Planning and Development Focusing on Succession Planning Continuing Customer Service Program Increased Electronic Storage of Documents Updating Website

20 2040 Comprehensive Plan Plan Complete July 2018 Create Stakeholders Group Dec Public Hearing and BOC approval Oct BOC Approval of Contract Oct RFP advertised June 2017

21 Rebuilding Planning and Development Stormwater/ Water/ Sewer 2 Water/Sewer Long Range Planning Part-time Positions Fire Plan Review 1 Stormwater Part-time Planning Manager Building Permits Current Planning

22 Rebuilding Planning and Development Staff Levels in 2016 to Present Staff - New Opportunities Staff - Retained Staff - New Hires

23 Rebuilding Planning and Development Management Organize & Coordinate Leadership Inspire & Motivate

24 Focused on Succession Planning Inventory Positions Determine Skill Set Recognize Key People Opportunities for Mentoring

25 Creating Customer Service Team Launch Mid- August Continued Customer Service Program Customized Staff Training Plans Consistency Automated Processes Increased online permit choices Provide specimen tree submittal status reports

26 Increased Electronic Storage Large- Format Scanner Desktop Scanners (Building Permits) Large Monitors (Plan Review)

27 Updating P&D Website Website committee IT staff Lead P&D staff GIS expert Plan Review Managers

28 PLANNING & DEVELOPMENT 2018 Initiatives

29 2018 Initiatives Internal Efficiency Community Outreach Staff Training Retention of Staff

30 Internal Efficiency Strategy Tactic Operation Result Capitalize on Effective Internal Processes Identify Efficient Internal Processes Online Submittals Electronic Storage Customer Convenience

31 Master Index Library Link Documents to Website Re-format & Update Documents Delete Old Documents Committee Formed Organize Current Documents

32 Community Outreach Strategy Tactic Operation Result Accommodate Diverse Customer Groups Identify Customer Needs Customer Liaisons, Community Outreach Reach Internal & External Customer

33 Launch New P&D Webpages Webpage Committee for Citizens Access Electronic Plan Submittals Online Documents New Format

34 Staff Training Strategy Craft Training Plans for all Sections Tactic Incorporate Training Methodology Operation Holistic Approach to Training Result Efficient Employees with Consistent Answers

35 Training Plans Quarterly Review Goal Setting Performance Targets Structural Standards

36 Week 1 Week 2 Week 3 Training Plans P&D 101 Week 4 Week 5 Week 6

37 Visitor Comparison Plan Review vs. Department * Total Visitors for Plan Review Total Visitors to Dept ,000 40,000 60,000

38 Customer Service Team Lead Apprentice Entry Planner III Planner II Planner I Customer Associate II Customer Associate I

39 Customer Service Team Development Review Fire Plan Review Customer Service Team Building Plan Review Water Sewer Stormwater

40 One Stop Services Current Planning Plan Review Customer Service Team Building Permits License & Revenue

41 Generalists Architectural Plumbing Generalist Structural Electrical

42 Retention of Staff Strategy Tactic Operation Result Vision for Future Succession Retention Career Path

43 Apprenticeship Program Fill the Skill Gap Train the Next Generation Partner with Local Schools and Colleges

44 Apprenticeship Program Five tradesman retire for every one hired State recognizes the need for Apprenticeship Programs to support economic development. Europe has Apprenticeship Programs and recruit in place at grade school level. Technical positions with essential workforce skills are difficult to fill.

45 Apprenticeship Program Building Inspector Technician Training Certified Building Inspector

46 Remote Inspections Reduce hazards Pictures on file Fill hole same day Increase efficiency Cost effective

47 PLANNING & DEVELOPMENT Decision Package

48 Planning and Development Succession Stormwater/Water/Sewer Manager Water/ Sewer Manager Stormwater Manager Engineer I Engineer II Engineer III Engineer I Engineer II Engineer III

49 Succession Planning (5 year forecast) Customer Service Team Building Technicians Planners I, II, and III Engineers I, II, and III Financial Service Technicians Generalists

50 Succession Planning (5 year forecast) Building Permits Licensing & Revenue Fire Plan Review Development Review Stormwater Plan Review Water/ Sewer Plan Review Building Plan Review and Inspections Generalists Liaisons Technicians

51 Decision Package Inspections Development Review Administration Division Building Permits License & Revenue

52 Priority 1 Inspections Building Inspector III Salary, Benefits, GOE, Capital, and Fleet = $99,497

53 Priority 2 Development Review Planner III Salary, Benefits and GOE = $77,498

54 Priority 3 Administration Division Administrative Assistant III Salary, Benefits and GOE = $52,871

55 Priority 4 Administration Division Customer Service Associate I Salary, Benefits and GOE = $42,400

56 Priority 5 Permits Financial Support Associate II Salary, Benefits, and GOE = $49,261

57 Priority 6 License & Revenue Financial Support Associate I Financial Service Associate III Salary, Benefits, and GOE = $95,342

58 Decision Package Decision Package Total: $416,869

59 PLANNING & DEVELOPMENT Operating Budget/ Financial Details

60 2017 vs 2018 Operating Budget Fund 2017 Adopted 2018 Proposed 104 Development and Enforcement $7,249,898 $7,370, Long Range Planning $648,933 $ 682, Fire Plan Review $762,979 $ 753, Water/ Sewer Plan Review $918,054 $ 985, Stormwater Plan Review $733,683 $ 755, Licensing & Revenue $791,982 $ 942,301 Total $11,105,529 $11,489,295

61 Revenue 2017 Revenue $35,578, % Increase 2018 Projected Revenue $36,596,085

62 Summary Succession/ Retention Apprenticeship Program

63 PLANNING & DEVELOPMENT Questions?

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