PLANNING & DEVELOPMENT Business Plan
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- Buddy Reynolds
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1 PLANNING & DEVELOPMENT 2018 Business Plan
2 Introduction Department Overview Major Accomplishments Initiatives Operating Budget/Financial Details Summary
3 Planning and Development Mission To enhance the quality of life and property values in Gwinnett County by planning for growth and enforcing construction and environmental standards for development in new and revitalizing residential and nonresidential neighborhoods
4 Planning and Development Vision To protect the natural environment and facilitate the creation of a built environment desired by the citizens of Gwinnett County through planning and development review
5 Planning and Development Values Integrity Responsiveness Excellence Teamwork
6 Planning and Development Core Services 68 Staff Members Administration Division Planning Division Development Division
7 What We Do
8 Public Hearings Board of Commissioners Planning Commission Zoning Board of Appeals
9 Plan Review Pre-Submittal Meetings Review Plans Re-review Plans Approve Plans Issue Permits Inspect Sites
10 Grading/Building/Inspections
11 Who We Serve Homeowners Business Owners Attorneys Developers Design Professionals Builders General Contractors Sub-Contractors Sign Contractors
12 PLANNING & DEVELOPMENT Balance?
13 Balance? 1,500 Plans submitted through the Development Review Coordinating Committee 1, * * Projected
14 Increased Electronic Plan Review Electronic Submittals DRCC Submittal * * Projected
15 Balance? Development Permits Issued *
16 Balance? Residential Development Permits Issued * * Projected
17 Balance? 10,000 8,000 6,000 4,000 2, ,345 6,437 Number of Platted Lots (Single Family Residential) 8,560 7, ,402 1, * * Projected
18 Balance? 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Single Family Residential Building Permits Issued * * Projected
19 2017 Major Accomplishments Commenced 2040 Comprehensive Plan Rebuilding Planning and Development Focusing on Succession Planning Continuing Customer Service Program Increased Electronic Storage of Documents Updating Website
20 2040 Comprehensive Plan Plan Complete July 2018 Create Stakeholders Group Dec Public Hearing and BOC approval Oct BOC Approval of Contract Oct RFP advertised June 2017
21 Rebuilding Planning and Development Stormwater/ Water/ Sewer 2 Water/Sewer Long Range Planning Part-time Positions Fire Plan Review 1 Stormwater Part-time Planning Manager Building Permits Current Planning
22 Rebuilding Planning and Development Staff Levels in 2016 to Present Staff - New Opportunities Staff - Retained Staff - New Hires
23 Rebuilding Planning and Development Management Organize & Coordinate Leadership Inspire & Motivate
24 Focused on Succession Planning Inventory Positions Determine Skill Set Recognize Key People Opportunities for Mentoring
25 Creating Customer Service Team Launch Mid- August Continued Customer Service Program Customized Staff Training Plans Consistency Automated Processes Increased online permit choices Provide specimen tree submittal status reports
26 Increased Electronic Storage Large- Format Scanner Desktop Scanners (Building Permits) Large Monitors (Plan Review)
27 Updating P&D Website Website committee IT staff Lead P&D staff GIS expert Plan Review Managers
28 PLANNING & DEVELOPMENT 2018 Initiatives
29 2018 Initiatives Internal Efficiency Community Outreach Staff Training Retention of Staff
30 Internal Efficiency Strategy Tactic Operation Result Capitalize on Effective Internal Processes Identify Efficient Internal Processes Online Submittals Electronic Storage Customer Convenience
31 Master Index Library Link Documents to Website Re-format & Update Documents Delete Old Documents Committee Formed Organize Current Documents
32 Community Outreach Strategy Tactic Operation Result Accommodate Diverse Customer Groups Identify Customer Needs Customer Liaisons, Community Outreach Reach Internal & External Customer
33 Launch New P&D Webpages Webpage Committee for Citizens Access Electronic Plan Submittals Online Documents New Format
34 Staff Training Strategy Craft Training Plans for all Sections Tactic Incorporate Training Methodology Operation Holistic Approach to Training Result Efficient Employees with Consistent Answers
35 Training Plans Quarterly Review Goal Setting Performance Targets Structural Standards
36 Week 1 Week 2 Week 3 Training Plans P&D 101 Week 4 Week 5 Week 6
37 Visitor Comparison Plan Review vs. Department * Total Visitors for Plan Review Total Visitors to Dept ,000 40,000 60,000
38 Customer Service Team Lead Apprentice Entry Planner III Planner II Planner I Customer Associate II Customer Associate I
39 Customer Service Team Development Review Fire Plan Review Customer Service Team Building Plan Review Water Sewer Stormwater
40 One Stop Services Current Planning Plan Review Customer Service Team Building Permits License & Revenue
41 Generalists Architectural Plumbing Generalist Structural Electrical
42 Retention of Staff Strategy Tactic Operation Result Vision for Future Succession Retention Career Path
43 Apprenticeship Program Fill the Skill Gap Train the Next Generation Partner with Local Schools and Colleges
44 Apprenticeship Program Five tradesman retire for every one hired State recognizes the need for Apprenticeship Programs to support economic development. Europe has Apprenticeship Programs and recruit in place at grade school level. Technical positions with essential workforce skills are difficult to fill.
45 Apprenticeship Program Building Inspector Technician Training Certified Building Inspector
46 Remote Inspections Reduce hazards Pictures on file Fill hole same day Increase efficiency Cost effective
47 PLANNING & DEVELOPMENT Decision Package
48 Planning and Development Succession Stormwater/Water/Sewer Manager Water/ Sewer Manager Stormwater Manager Engineer I Engineer II Engineer III Engineer I Engineer II Engineer III
49 Succession Planning (5 year forecast) Customer Service Team Building Technicians Planners I, II, and III Engineers I, II, and III Financial Service Technicians Generalists
50 Succession Planning (5 year forecast) Building Permits Licensing & Revenue Fire Plan Review Development Review Stormwater Plan Review Water/ Sewer Plan Review Building Plan Review and Inspections Generalists Liaisons Technicians
51 Decision Package Inspections Development Review Administration Division Building Permits License & Revenue
52 Priority 1 Inspections Building Inspector III Salary, Benefits, GOE, Capital, and Fleet = $99,497
53 Priority 2 Development Review Planner III Salary, Benefits and GOE = $77,498
54 Priority 3 Administration Division Administrative Assistant III Salary, Benefits and GOE = $52,871
55 Priority 4 Administration Division Customer Service Associate I Salary, Benefits and GOE = $42,400
56 Priority 5 Permits Financial Support Associate II Salary, Benefits, and GOE = $49,261
57 Priority 6 License & Revenue Financial Support Associate I Financial Service Associate III Salary, Benefits, and GOE = $95,342
58 Decision Package Decision Package Total: $416,869
59 PLANNING & DEVELOPMENT Operating Budget/ Financial Details
60 2017 vs 2018 Operating Budget Fund 2017 Adopted 2018 Proposed 104 Development and Enforcement $7,249,898 $7,370, Long Range Planning $648,933 $ 682, Fire Plan Review $762,979 $ 753, Water/ Sewer Plan Review $918,054 $ 985, Stormwater Plan Review $733,683 $ 755, Licensing & Revenue $791,982 $ 942,301 Total $11,105,529 $11,489,295
61 Revenue 2017 Revenue $35,578, % Increase 2018 Projected Revenue $36,596,085
62 Summary Succession/ Retention Apprenticeship Program
63 PLANNING & DEVELOPMENT Questions?
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