DUSP Full Year Results Table 1: Domestic and EU Standards and Performance Targets Unadjusted and Force Majeure Adjusted Performance

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1 DUSP Full Year Results Table 1: Domestic and EU Standards and Performance Targets Unadjusted and Force Majeure Adjusted Performance Standard Target Domestic & EU Standards and Performance Targets Unadjusted Unadjusted Adjusted for Force Majeure % Adjusted for Force Majeure 95% % % 95% USO 1st Class / /- 0.1 USO 2nd Class / /- 0.1 Special Delivery Postcode Area Target % (Delivered) (in 118/118) 109 of of 118 Percentage Of Collection Points Served Daily Percentage Of Delivery Routes Completed Daily % Of Items Deemed Correctly Delivered / N/A N/A USO Outgoing EU Services D /-0.6 N/A N/A Percentage of Deliveries by Latest Delivery Time -Urban Percentage of Deliveries by Latest Delivery Time -Rural Percentage of Collections At or After Final Advertised Time N/A Notes Target Full-year cumulative exuding the Christmas period. 95% 1 The result for Special Delivery is for all Special Delivery (Next Day) items. The regulatory target is for Special Delivery (Next Day) other than when sold to users having an account with Royal Mail buying the service using their account. The Royal Mail measurement system is unable to separate the performance for account and nonaccount customers in this way. Special Delivery is measured using live mail and is not based on a sample survey; confidence limits therefore do not apply. 2 The postcode area delivered target is based on 1 st Class Stamped and Metered performance. 3 Performance is based on collections from post boxes and Post Office branches only. 4 The Correctly Delivered Mail survey measures all items delivered by Royal Mail and not only USO items. 5 Results are calculated by the International Post Corporation, based on the UNEX measurement data, covering flows between UK and the other 26 EU Member states. 1

2 Unadjusted and Force Majeure Adjusted Performance Postcode Area Unadjusted C/L Adjusted C/L AB Aberdeen / /- 1.0 AL St Albans / /- 0.8 B Birmingham / /- 0.7 BA Bath / /- 1.1 BB Blackburn & Burnley / /- 0.9 BD Bradford / /- 1.1 BH Bournemouth / /- 1.0 BL Bolton / /- 0.9 BN Brighton / /- 0.8 BR Bromley / /- 1.0 BS Bristol / /- 0.9 BT Northern Ireland / /- 0.7 CA Carlisle / /- 0.9 CB Cambridge / /- 1.1 CF Cardiff / /- 0.8 CH Chester & Deeside / /- 0.8 CM Chelmsford / /- 0.8 CO Colchester / /- 1.1 CR Croydon / /- 1.0 CT Canterbury / /- 1.0 CV Coventry & Warwickshire / /- 0.8 CW Crewe / /- 1.1 DA Dartford / /- 0.9 DD Dundee / /- 1.0 DE Derby / /- 0.9 DG Dumfries / /- 1.0 DH Durham / /

3 Postcode Area Unadjusted C/L Adjusted C/L DL Darlington / /- 1.0 DN Doncaster / /- 1.0 DT Dorchester / /- 1.0 DY Dudley / /- 1.0 E London East / /- 0.9 EC City of London / /- 1.1 EH Edinburgh / /- 0.7 EN Enfield / /- 1.0 EX Exeter / /- 1.0 FK Falkirk / /- 1.0 FY Fylde / /- 1.0 G Glasgow / /- 0.7 GL Gloucester / /- 1.0 GU Guildford / /- 0.8 HA Harrow / /- 1.0 HD Huddersfield / /- 1.1 HG Harrogate / /- 1.0 HP Hemel Hempstead / /- 0.9 HR Hereford / /- 1.1 HS Hebrides / /- 2.5 HU Hull / /- 1.1 HX Halifax / /- 1.1 IG Ilford / /- 1.1 IP Ipswich / /- 0.9 IV Inverness / /- 1.1 KA Kilmarnock / /- 1.0 KT Kingston upon Thames / /

4 Postcode Area Unadjusted C/L Adjusted C/L KW Kirkwall / /- 1.5 KY Kirkcaldy / /- 1.1 L Liverpool / /- 0.9 LA Lancaster / /- 0.9 LD Llandrindod Wells / /- 1.3 LE Leicester / /- 0.8 LL North Wales / /- 1.0 LN Lincoln / /- 1.0 LS Leeds / /- 0.8 LU Luton / /- 0.9 M Manchester / /- 0.7 ME Maidstone / /- 0.8 MK Milton nes / /- 1.0 ML Motherwell / /- 1.0 N London N / /- 0.8 NE Newcastle / /- 0.7 NG Nottingham / /- 0.8 NN Northamptonshire / /- 0.9 NP Newport / /- 1.0 NR Norwich / /- 0.9 NW London NW / /- 1.1 OL Oldham / /- 1.0 OX Oxford / /- 1.0 PA Paisley / /- 1.0 PE Peterborough / /- 0.8 PH Perth / /- 1.1 PL Plymouth / /

5 Postcode Area Unadjusted C/L Adjusted C/L PO Portsmouth / /- 0.9 PR Preston / /- 0.9 RG Reading / /- 0.8 RH Redhill / /- 0.9 RM Romford / /- 1.0 S Sheffield / /- 0.7 SA Swansea / /- 0.9 SE London SE / /- 0.9 SG Stevenage / /- 1.0 SK Stockport / /- 1.0 SL Slough / /- 1.1 SM Sutton / /- 1.0 SN Swindon / /- 1.0 SO Southampton / /- 0.8 SP Salisbury / /- 1.2 SR Sunderland / /- 1.1 SS Southend-on-Sea / /- 1.0 ST Stoke-on-Trent / /- 1.0 SW London SW / /- 0.7 SY Shrewsbury / /- 1.1 TA Taunton / /- 1.1 TD Borders / /- 1.1 TF Telford / /- 1.0 TN Tonbridge / /- 0.9 TQ Torquay / /- 1.1 TR Truro / /- 1.1 TS Teesside / /

6 Postcode Area Unadjusted C/L Adjusted C/L TW Twickenham / /- 0.9 UB Uxbridge / /- 0.9 W London West / /- 0.9 WA Warrington / /- 0.9 WC London West Central / /- 1.0 WD Watford / /- 1.0 WF Wakefield / /- 1.1 WN Wigan / /- 1.0 WR Worcester / /- 1.1 WS Walsall / /- 1.0 WV Wolverhampton / /- 0.9 YO York / /- 0.8 ZE Lerwick / /

DUSP : Full Year Results Table 1: Domestic and EU Standards and Performance Targets Unadjusted and Force Majeure Adjusted Performance

DUSP : Full Year Results Table 1: Domestic and EU Standards and Performance Targets Unadjusted and Force Majeure Adjusted Performance DUSP 1.10.7: Full Year Results 2013-14 Table 1: Domestic and EU Standards and Performance Targets Unadjusted and Force Majeure Adjusted Performance Domestic & EU Standards and Performance Targets Adjusted