PRICING SCHEDULE 2017

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1 PRICING SCHEDULE 2017

2 CONTENTS. RENTAL PRICING LINE RENTAL CONNECTION CHARGES CALLING FEATURES INVOICE OPTIONS MAINTENANCE OPTIONS TIME RELATED CHARGES ABORTIVE VISIT CHARGES OTHER CHARGES STANDARD VARIABLE RATE TAILORED CALL PLANS CALL PRICES UK LANDLINE... 7 UK MOBILE CALLS... 7 UK OTHER CALLS ACCESS CHARGES PAGING SERVICES INTERNATIONAL COST SAVER LANDLINE... 7 PERSONAL NUMBERS NGCs... 7 INTERNATIONAL PRICE LIST TIME BANDS TERMINATION FEES MOVING PREMISES... 9 BROADBAND PACKAGES FIBRE PACKAGES

3 TELECOMS PRICING. 3

4 RENTAL PRICING. LINE RENTAL. Per month, Per line (or channel) Rental Type Charge Standard Line Rental Premium Main Auxiliary line Premium Auxiliary line ISDN2e Standard ISDN2e Main Auxiliary channel ISDN2e Auxiliary channel ISDN30 Main channel ISDN30 Auxiliary channel DDI 0.33 CALLING FEATURES. Feature Connection Charge Monthly Rental Anonymous Call Rejection Standard Line Anonymous Call Rejection Premium Main Bypass Number Note (a) Call Barring (118) by Admin Control Call Barring (Incoming and Outgoing) Call Barring (International & PRS) by Admin Control Call Barring (PRS) - by Admin Control Call Diversion - by Admin Control (b) Change of Admin Divert to number Call Diversion (b) Call Sign CONNECTION CHARGES. Supply of new line. Per line (or channel) Analogue Lines Charge Standard Line Premium Main Auxiliary Line Premium Auxiliary line Standard Line Restart Standard Line Renumber Call Minder Basic Call Waiting Called Party Answer Caller Display Caller Redirect (CNI) - One Month s Service Caller Redirect (CNI) - Quarterly (or part thereof) Service Choose to Refuse Direct Connect ISDN2e Lines Charge per channel Incoming Calls Barred 1st Line Incoming Calls Barred additional line Nuisance Call Service Outgoing Calls Barred ISDN2e Standard ISDN2e Main Auxiliary channel ISDN2e Auxiliary channel DDI Planning charge DDI Connection 0.75 ISDN2e Renumber per occasion ISDN2e Renumber per number Presentation Number (PSTN) Reminder Call Pay Per Use Reminder Call Remote Call Forwarding - Note (b) Ring Back Ring Back Pay Per Use Smart Divert Smart Divert with Bypass Number The Combined Call Barring and Bypass Number ISDN30e Lines Charge per channel New Install ISDN30e Installation per channel 5.50 DDI Planning charge DDI Connection 0.81 The Combined Call Diversion and Bypass Number Three-Way-Calling Three-Way-Calling Pay Per Use Answer Service Withheld Numbers Inclusive (a) This is a separate product but must be associated with either Smart Divert, Call Diversion or Call Barring. (b) The rental and connection charges for Remote Call Forwarding/Call Diversion are in addition to all forwarded call charges at the appropriate dialled rates and are in addition to Standard line rental charges. The renter of the service pays the appropriate dialled call rates for the diverted leg of the call. The caller pays for the call to the number dialled. All Prices plus VAT charged at the applicable rate and are charged monthly in advance, unless stated otherwise. 4

5 INVOICE OPTIONS. Option Charge Option Charge E Billing Inclusive Paper Billing 2.99 MAINTENANCE OPTIONS. Per month, per line (or channel) Option Charge Features of Service Care Level 1 Inclusive Fault repaired within 3 working days, Monday to Friday, excluding Public and Bank Holidays Care Level Fault repaired within 48 hours, Monday to Saturday, excluding Public and Bank Holidays Care Level Fault repaired within 24 hours, 7 days a week, including Public and Bank Holidays Care Level Fault repaired within 6 hours, any time of day, any day of the year TIME RELATED CHARGES. Type of repair Call-outs to repair faults associated with any network, cabling, dropwire or underground feeds within a customer's curtilage including the Network Terminating Point. Excludes ISDN30e Per call out including 1st hour Time in excess of the 1st hour Minimum period charge Normal Working Day (Mon Fri) All other times except Sundays & Public Holidays Sundays and Public/Bank Holidays hr 1hr 1hr Repair of faults. Time Related Charges are raised to cover time spent by Openreach engineers repairing faults where this work is not covered, and for providing or rearranging services, customer-owned wiring or equipment. Time Related Charges apply where: 1) The fault is found not to be with any Openreach service or equipment. In particular this covers the situation where no fault is found, or the fault is found to be on non-openreach equipment, or is due to damage caused by someone at the end user s premises, or due to theft, loss or removal of equipment, or in the case of customer or end user owned or rented equipment (but not Openreach's network) faults caused by external or environmental factors (e.g. lightning, electrical surges or floods). ABORTIVE VISIT CHARGES. Type of repair Normal Working Day (Mon Fri) All other times except Sundays & Public Holidays Sundays and Public/Bank Holidays Missed Faults Visit Missed NLI (New Line Install) OTHER CHARGES. Type Non-direct debit payment charges Unpaid Invoice interest charge Charge 10 per month 1.5% per month or part month STANDARD VARIABLE RATE. After the minimum period or any fixed term renewal period charges may be charged at the Standard Variable Rate, which is the prices published in the Pricing Schedule plus 25%. All prices exclude VAT which is charged at the applicable rate. 5

6 TAILORED CALL PLANS. Combine as many, or as few, of our plans as you like.* Cost per line/channel per month UK Landline Unlimited calls to all numbers beginning 01, 02 and 03. Any time, day or night. 5 Unlimited Landline and Mobile Calls Unlimited calls from your landline to all UK mobiles and numbers beginning in 01, 02 and 03^ 10 International Cost Saver The International Caller destinations are capped at 5p per call. 50% off our standard per minute rate to other international destinations 5 * All Prices plus VAT charged at the applicable rate and are charged monthly in advance, unless stated otherwise. Minimum period 1 month and non-refundable. Subject to fair usage policy. Calls are capped at the rates quoted for the first hour of a call. Calls longer than 60 minutes will be charged at the applicable rate after 60 minutes. ^Excludes calls to Lyca mobiles, which are charged at FW7. 6

7 CALL PRICES. UK LANDLINE Landline Peak Off Peak Cap Local National UK MOBILE CALLS Mobile Peak Off Peak Cap Vodafone O Orange T Mobile Three Mobile Other UK OTHER CALLS. Charge Band Peak Off Peak C D E F J K M N fw fw fw fw fw fw fw g ACCESS CHARGES. UK Landline Peak Off Peak Service Charge Access Charge PAGING SERVICES. Charge Band ff ff ff ff Fixed Price Call INTERNATIONAL COST SAVER LANDLINE Destination Peak Off Peak Cap Australia Austria Bangladesh Belgium Canada China Denmark France Germany Hong Kong India Ireland Italy Netherlands New Zealand Norway Pakistan Poland Portugal Spain Sweden Switzerland Turkey USA PERSONAL NUMBERS. Charge Band Peak Off Peak pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn pn NGCs Name PPM NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS Name PPM NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS Name PPM PPC NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS NGCS Connection charges apply; 10p to local and national, 12p to mobile and 12p to international destinations, unless stated otherwise. Calls are capped at the Capped rates quoted for the first hour. Calls longer than 60 minutes will be charged at the applicable rates after 60 minutes. All Prices plus VAT charged at the applicable rate and are listed in pence per minute, Calls to mobiles will be charged at the above original operator rates. Calls will be charged per 60 seconds and rounded up to the nearest penny. Note: Mixed Per Minute and Per Call, where the per-minute charge applies after the first minute. 7

8 INTERNATIONAL PRICE LIST. Destination International Landline International Mobile Afghanistan Albania Algeria Andorra Angola Anguilla Antigua & Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Azores Bahamas Bahrain Bangladesh Barbados Belarus Belize Belgium Benin Bermuda Bolivia Bosnia & Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Island Cayman Islands Central African Republic Chad Chile China Columbia Cook Islands Costa Rica Croatia Cuba Cyprus North Cyprus South Czech Republic Denmark Diego Garcia Djibouti Dominica Dominican Republic Ecuador Egypt Emsat Equatorial Guinea Eritrea Estonia Ethiopia Destination International Landline International Mobile Faroe Islands Falkland Islands Fiji Finland France French Polynesia Gambia Georgia Germany Ghana Gibraltar Global Satellite-Thuraya Greece Grenada Guadeloupe Guatemala Guinea Guyana Honduras Hong Kong Hungary Iceland India Indonesia Inmarsat B Maritime Inmarsat Mini M Inmarsat-Atlantic West-B Inmarsat-Atlantic West- Mini Inmarsat-Indian-B Inmarsat-Indian-Mini Inmarsat-Pacific-A Inmarsat-Pacific-B Iran Iraq Ireland Iridium Iridium Italy Israel Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar

9 INTERNATIONAL PRICE LIST. Destination International Landline International Mobile Malawi Malaysia Maldives Malta Martinique Mauritania Mauritius Mexico Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palestine Panama Papua New Guinea Paraguay Peru Philippines Poland Puerto Rico Portugal Qatar Reunion Romania Russia San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka St. Helena St. Kitts & Nevis St. Lucia St. Vincent s Sudan Suriname Swaziland Sweden Switzerland Destination International Landline International Mobile Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Island Tuvalu Uganda Ukraine United Arab Emirates Uruguay USA Uzbekistan Venezuela Vietnam Western Samoa Yemen Zambia Zimbabwe TIME BANDS. Peak; Monday to Friday, 8am-6pm Off Peak; Monday to Friday, before 8am & after 6pm and all day Saturday and Sunday TERMINATION FEES. Business Phone Line Business Broadband Fibre Broadband* 249 per line, channel and connection and for each year or part year remaining on your contract. *Plus if you cancel your fibre connection within the first 12 months, you will also be liable to pay the remaining service charges which would have been payable in the first 12 months if the contract had continued. MOVING PREMISES. It s important to give us as much notice as possible (at least 30 days) when you re moving premises. The whole process is really easy, just contact us on the details below and we ll coordinate the transfer of supply to your new premises, arrange an engineer s appointment and secure the retention of your telephone numbers, wherever possible. If it s not possible to retain your number, we offer plenty of solutions so you never miss a call. Clear Business. Longley House, Longley Lane, Manchester, M22 4SY service@clearbusiness.co.uk clearbusiness.co.uk/telecoms 9

10 BROADBAND & FIBRE PRICING. 10

11 BROADBAND PACKAGES. You will receive speeds up to 17 Mbps 3 (dependent on line length and quality). Broadband from Clear Business is included in the 30 day, no obligation trial 1 and benefit from a UK based technical support team. ESSENTIAL BROADBAND PACKAGE. 20 GB usage limit Usage above 20 GB is charged at 2.00 per 2GB6 UNLIMITED BROADBAND PACKAGE. Unlimited Usage per month per month BROADBAND PRICING. Service Charge Wireless router P&P Static IP Address 1 per month addresses Inclusive Moving broadband to a different telephone line Broadband reconnection Abortive end user site visit Engineer visit FIBRE PACKAGES. Like our Broadband, our Fibre services benefit from a UK based technical support team. Fibre from Clear Business is excluded from the 30 day, no obligation trial. ESSENTIAL FIBRE PACKAGE. ABSOLUTE FIBRE PACKAGE. - Up to 38 Mbps download speed 4 - Up to 10 Mbps upload speed 4 - Unlimited downloads 2 - Up to 76 Mbps download speed 4 - Up to 19 Mbps upload speed 4 - Unlimited downloads per month per month 1 There is no contractual commitment to Clear Business within the first 30 days of service allowing you to evaluate how good our services are. If you choose to leave Clear Business during the trial period you will be required to pay for any equipment and service charges incurred during the period we supplied you, but there would be no penalty for ending the contract early. 2 Clear Business operates a fair usage policy for its Unlimited Broadband and Fibre packages. You will incur no additional charge or suspension of service as a consequence of exceeding any usage threshold. If Clear Business believe that your use of the Service is adversely affecting the network (or any part of it) or other customers, then Clear Business may moderately regulate your usage. 3 Broadband speed of up to 17 Mbps is based upon over 10% of users on the network achieving these speeds. 4 Speeds based on over 10% of users on the network achieving these speeds. The actual speed you will receive is subject to line distance from the principal connection point to your premises and line quality. Speeds vary significantly by location. External factors e.g. internet congestion and premises wiring can also significantly affect speed. An engineer will need to attend your premises to complete the connection. If you fail to provide access on the appointed date a missed appointment fee of 125 will apply. On the day the work is scheduled to be completed you will experience a temporary interruption to your telephone service and any existing broadband connection you may have. You must have a router with a VDSL Modem to connect to your fibre broadband. If you do not have one, we can supply one and a 7.99 delivery charge will apply. FTTC is subject to exchange availability. 5 If you terminate your contract with Clear Business and you have taken a router which is not returned within 14 days of termination, in good condition and suitable packaging, you will be charged Over usage will be charged per 2GB and rounded up to the next 2GB. Fluctuation in Broadband line speed is expected to occur within the first 10 days of service whilst your line speed automatically adjusts to the maximum speed it can reliably support. All prices quoted plus VAT charged at the applicable rate. Broadband service is not subject to the Clear Business price guarantee. 11

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