NYHA Annual House Membership Survey 2011/2012

Transcription

1 NYHA Annual House Membership Survey 2011/ My son/daughter played - MiniMite cross ice 12.8% 11 Mite half ice 9.3% 8 Mite full ice 10.5% 9 Squirt 32.6% 28 PeeWee 20.9% 18 Bantam 19.8% 17 Midget 7.0% 6 2. The Novi Youth Hockey Association - Exceeds my expectations 18.8% 16 Meets my expectations 63.5% 54 Needs improvement 17.6% answered question 85 skipped question 1 house assoc survey final.pdf 1 of 26

2 3. From your experience and observations, how does the NYHA program compare to other programs - Better 35.7% 30 About the same 36.9% 31 Not as good 10.7% 9 Don't have an opinion 16.7% 14 Comments 9 answered question 84 skipped question 2 4. The optional conditioning skates in August - Exceeded my expectations 7.1% 6 Met my expectations 54.1% 46 Need improvement 4.7% 4 Did not attend 34.1% 29 9 answered question 85 skipped question 1 2 of 26

3 5. The required evaluation skates in August - Exceeded my expectations 4.9% 4 Met my expectations 79.3% 65 Need improvement 15.9% 13 Please specifiy improvements 17 answered question 82 skipped question 4 6. Rostering (completing the USA Hockey paperwork) of my son/daughter on his/her team in September Exceeded my expectations 10.7% 9 Met my expectations 82.1% 69 Needs improvement 7.1% 6 7 answered question 84 skipped question 2 3 of 26

4 7. My son/daughter's team coaching staff performance in the locker room, on the bench, and in all other activities away from the ice - Exceeds my expectations 41.7% 35 Meets my expectations 40.5% 34 Needs improvement 17.9% answered question 84 skipped question 2 8. My son/daughter's team coaching staff OFF ICE performance - Exceeds my expectations 36.5% 31 Meets my expectations 47.1% 40 Needs improvement 16.5% answered question 85 skipped question 1 4 of 26

5 9. The NYHA Game Day celebration November 05, Exceeded my expectations 17.9% 15 Met my expectations 51.2% 43 Needs improvement 6.0% 5 I did not attend 25.0% 21 Suggested improvements for next year 8 answered question 84 skipped question MINIMITE AND MITE PARENTS ANSWER ONLY - MiniMite and Mite teams play in the I-275 League (Livonia, Farmington Hills, Compuware, Plymouth, Canton, Livingston). With respect to this league, I am - Extremely satisfied 31.0% 9 Satisfied 51.7% 15 Neutral 6.9% 2 Dissatisfied 6.9% 2 Extremely dissatisfied 0.0% 0 Would like to see changes 3.4% 1 Please specify changes 3 answered question 29 skipped question 57 5 of 26

6 11. SQUIRT, PEEWEE, BANTAM, AND MIDGET PARENTS ANSWER ONLY- Squirt, PeeWee, Bantam, and Midget teams play in the Little Caesars League. For 2010/2011. LCAHL changed their season format. Season 1 was a shortened positioning season; the regular season was expanded to play teams of similar competitive levels; and play offs. I'd like to see nothing changed 56.3% 36 I'd like to see the NYHA teams stay in LCAHL, but get a better balance of competition 29.7% 19 I'd like to see the NYHA teams leave LCAHL and only play NYHA teams 1.6% 1 I'd like to see the NYHA teams leave LCAHL and form a league with surrounding associations 12.5% 8 Please specify changes 10 answered question 64 skipped question 22 6 of 26

7 12. The amount and type of feedback provided by my son/daughter's coaching staff regarding skills and areas of improvement (check all that apply) - Exceeded my expectations 14.1% 12 Met my expectations 60.0% 51 Did not meet my expectations 22.4% 19 I would be interested in obtaining a written evaluation at the start and end of the season 11.8% 10 Comments 14 answered question 85 skipped question 1 7 of 26

8 13. In January, the Novi Ice Arena added a room for off ice training. How important to you is off ice training? (check all that apply) Extremely important (should be done before each practice) 7.2% 6 Important (should be done regularly) 50.6% 42 Somewhat important (should be done once a month) 20.5% 17 Not needed 20.5% 17 I am willing to pay for access to the facility 1.2% 1 I am not willing to pay for access to the facility 15.7% answered question 83 skipped question 3 8 of 26

9 14. The NYHA cost (registration fee and ice dues) structure (the number of payments and dates payable) - Exceeds my expectations 3.5% 3 Meets my expectations 82.4% 70 Needs improvement 14.1% 12 7 answered question 85 skipped question The product delivered by the NYHA provides good value for the cost - Strongly agree 9.3% 8 Agree 51.2% 44 Neutral 33.7% 29 Disagree 5.8% 5 Strongly disagree 0.0% of 26

10 16. How important is cost to you in determining which hockey association your son/daughter will play in? Geographic location is the main factor I consider 11.6% 10 Programming is the main factor I consider 11.6% 10 Association reputation is the main factor I consider 14.0% 12 Cost is the main factor I consider 1.2% 1 I consider programming, cost, location, and reputation 58.1% 50 Other 3.5% 3 Please specify other 6 10 of 26

11 17. Moving forward to next season, we expect the cost of ice to increase. I offer the following suggestions to reduce the cost to play hockey in the NYHA - Receive less full sheet practices (and no shared sheets) resulting in less ice touches 1.3% 1 Use more shared ice practices (and less full sheet practices) resulting in less ice touches 15.0% 12 Receive less full sheet practices and supplement with shared ice practices to maintain the same number of ice touches 51.3% 41 Increase the number of players per team and change nothing else 7.5% 6 Pass the cost along without any changes to programming 25.0% 20 I offer these suggestions to lower the cost to play while providing similar amounts of ice time and programming- 14 answered question 80 skipped question 6 11 of 26

12 18. SQUIRT, PEEWEE, BANTAM AND MIDGET PARENTS ANSWER ONLY- MiniMite and Mite practices are all shared ice (two teams sharing the ice surface). Approximately 85% of the dues paid goes toward the purchase of ice. I would like to see shared ice practices for squirt and above what percentage of the time and the cost to play reduced accordingly - 50% 32.3% 21 40% 7.7% 5 30% 20.0% 13 20% 21.5% 14 10% 12.3% 8 No sharing 6.2% 4 Comments 7 answered question 65 skipped question The NYHA utilizes Kroger Community Rewards and Hiller Scrip Cards to offset ice dues. I have taken advantage of this opportunity 42.7% 35 I was not aware that this was possible 12.2% 10 I do not care to participate 45.1% 37 Comments 10 answered question 82 skipped question 4 12 of 26

13 20. The Novi Youth Hockey Association office - Exceeds my expectations 14.5% 12 Meets my expectations 77.1% 64 Needs improvement 8.4% 7 3 answered question 83 skipped question During the season, the Novi Youth Hockey Association office is open almost daily in August and September and then on Wednesdays from 6:-9:pm and Saturday mornings from 9:am to 12:pm. E mail inquiries are responded to within 48 hours. Does this meet your needs? Yes 90.4% 75 No 9.6% 8 3 answered question 83 skipped question 3 13 of 26

14 22. I visit the NYHA website on a regular basis - Once a day or more 8.2% 7 Once a week or more 62.4% 53 Once a month or more 12.9% 11 Only as needed 15.3% 13 Not at all 1.2% 1 5 answered question 85 skipped question I find the Novi Youth Hockey Association website - Useful 100.0% 86 Not useful 0.0% 0 Don't care 0.0% of 26

15 24. The NYHA is now on Facebook. I have visited it and find it useful 22.1% 19 I have visited it and I do not find it useful 11.6% 10 I was not aware 15.1% 13 Don't care; I am not a Facebook user 51.2% I find the Novi Youth Hockey Association FactCat newsletters - Useful 80.2% 69 Not useful 3.5% 3 Don't care 11.6% 10 Have never received 4.7% of 26

16 26. The NYHA sends direct e mail messages to its members throughout the season with specific 'need to know' information. Please do more of this 20.9% 18 This was the right amount, please continue 76.7% 66 Please do less 1.2% 1 I do not want to receive any updates 0.0% 0 I did not receive any e mails from the NYHA 1.2% 1 Comments 0 16 of 26

17 27. This season, the Association selected Famous Photo as supplier of team and individual pictures. Please rate your OVERALL EXPERIENCE including scheduling and delivery - Extremely satisfied 22.1% 19 Satisfied 51.2% 44 Neutral 17.4% 15 Dissatisfied 3.5% 3 Extremely dissatisfied 0.0% 0 N/A 5.8% of 26

18 28. This season, the Association selected Famous Photo as supplier of team and individual pictures. Please rate the QUALITY of the products you ordered - Extremely satisfied 21.7% 18 Satisfied 53.0% 44 Neutral 15.7% 13 Dissatisfied 3.6% 3 Extremely dissatisfied 0.0% 0 N/A 6.0% 5 Comments 3 answered question 83 skipped question 3 18 of 26

19 29. This season, the Association selected Famous Photo as supplier of team and individual pictures. Please rate the COST of the products you ordered - Extremely satisfied 11.6% 10 Satisfied 50.0% 43 Neutral 27.9% 24 Dissatisfied 3.5% 3 Extremely dissatisfied 1.2% 1 N/A 5.8% 5 Comments MITE, SQUIRT, PEEWEE, BANTAM, AND MIDGET PARENTS ANSWER ONLY - The Association contracts its referees for home games from RINC. Please rate your overall experience with the officials doing your home games - Exceeded my expectations 9.1% 7 Met my expectations 62.3% 48 Needs improvement 28.6% answered question 77 skipped question 9 19 of 26

20 31. MITE, SQUIRT, PEEWEE, BANTAM AND MIDGET PARENTS ANSWER ONLY - When playing games and tournaments NOT IN THE NOVI ICE ARENA, the host team or tournament is responsible for obtaining the referees. How would you compare the officiating at these venues versus the officiating provided by RINC (games played in the Novi Ice Arena)? RINC officials are - Better 7.7% 6 About the same 71.8% 56 Not as good 12.8% 10 Don't have an opinion 7.7% 6 Comments 4 answered question 78 skipped question The NYHA provides sizing kits to facilitate jersey fit. As it pertains to the sizing of the jersey, I am - Extremely satisfied 14.1% 12 Satisfied 69.4% 59 Neutral 12.9% 11 Dissatisfied 3.5% 3 Extremely dissatisfied 0.0% 0 5 answered question 85 skipped question 1 20 of 26

21 33. As it pertains to the quality of the jersey, I am - Extremely satisfied 22.4% 19 Satisfied 57.6% 49 Neutral 12.9% 11 Dissatisfied 7.1% 6 Extremely dissatisfied 0.0% 0 12 answered question 85 skipped question MITE FULL ICE, SQUIRT, PEEWEE, BANTAM, AND MIDGET PARENTS ANSWER ONLY - The NYHA went to a single fabric sock for both the home and away jersey. Check all that apply - We had no sock wear issues 49.3% 37 Continue the practice of a single fabric sock to save costs 44.0% 33 Ignore the cost, we need a home and away sock 10.7% 8 Continue with the fabric sock 28.0% 21 Revert back to the nylon knit stretch sock 16.0% 12 Comments 14 answered question 75 skipped question of 26

22 35. MINIMITE AND MITE HALF ICE PARENTS ANSWER ONLY - The NYHA went to a fabric sock. Check all that apply - We had no sock wear issues 52.2% 12 Continue with the fabric sock 47.8% 11 Revert back to the nylon knit stretch sock 21.7% 5 Comments 6 answered question 23 skipped question How likley are you to make a spirit wear purchase (rate each respnse from 5 to 1) - 5 Very likely 4 3 Somewhat likely 2 1 Not likely Website 0.0% (0) 0.0% (0) 20.8% (15) 22.2% (16) 56.9% (41) 72 At The Rink 31.8% (27) 23.5% (20) 28.2% (24) 5.9% (5) 10.6% (9) 85 Off Site Store 4.1% (3) 6.8% (5) 19.2% (14) 17.8% (13) 52.1% (38) 73 answered question 85 skipped question 1 22 of 26

23 37. As it pertains to All American Embroidery spirit wear - Yes No I am aware that AAE has a website for purchasing spirit wear 61.2% (52) 38.8% (33) 85 I am aware that AAE is on site Friday night and Saturday morning selling spirit wear 70.9% (61) 29.1% (25) 86 I have purchased spirit wear from AAE 75.3% (64) 24.7% (21) As it pertains to the QUALITY of the spirit wear I have purchased from All American Embroidery, I am - Extremely satisfied 15.1% 13 Satisfied 52.3% 45 Neutral 11.6% 10 Dissatisfied 2.3% 2 Extremely dissatisfied 0.0% 0 I have not made a purchase 18.6% of 26

24 39. As it pertains to the COST of the spirit wear I have purchased from All American Embroidery, I am - Extremely satisfied 5.8% 5 Satisfied 37.2% 32 Neutral 32.6% 28 Dissatisfied 5.8% 5 Extremely dissatisfied 0.0% 0 I have not made a purchase 18.6% The NYHA Board is doing a good job running the Association. Strongly agree 11.6% 10 Agree 54.7% 47 Neutral 26.7% 23 Disagree 4.7% 4 Strongly disagree 2.3% of 26

25 41. I would be willing to pay more to have the registration process (enrollment form) done on line (no paper registration form). There are commercially available products all with different options, ease of use, and expense. The most I would be willing to pay is - $ % 23 $15 2.4% 2 $20 3.6% 3 $25 1.2% 1 I do not want a cost increase and am willing to continue with the paper registration form 65.5% 55 Comments 9 answered question 84 skipped question I would like to see improvements in the following areas - 33 answered question 33 skipped question of 26

26 43. Will you return to the NYHA for the Season? Yes 59.3% 51 No 8.1% 7 Uncertain 31.4% 27 Too old 1.2% 1 If no or uncertain, please let us know why of 26