2018 SIX NATIONS CHAMPIONSHIP DEBENTURE GUIDE WRU.WALES/TICKETS

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Clifford Lewis
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1 2018 SIX NATIONS CHAMPIONSHIP DEBENTURE GUIDE WRU.WALES/TICKETS

2 Contents Welcome 4 Fixtures 4 Ticket Prices 5 Under 16s Tickets 6 Debenture Tickets Offer 6 Important Dates 6 Purchasing Your Debenture Tickets 8 Additional Tickets 9 Delivery of Tickets 9 Seatwave and Secondary Market 9 Lost or Stolen Tickets 10 2

3 Six Nations Debenture Guide

4 Welcome Welcome to the Debenture Ticketing Guide for the 2018 Six Nations Championships In this guide you ll find information about how to purchase your Debenture seats for the Six Nations fixtures taking place at Principality Stadium. Should you have any further queries or wish to discuss this with a member of our customer care team, please call or customercare@wru.wales Fixtures Wales v Scotland: Principality Stadium, Saturday 3rd February 2018 KO 14.15hrs Wales v Italy: Principality Stadium, Sunday 11th March 2018 KO 15.00hrs Wales v France: Principality Stadium, Saturday 17th March 2018 KO 17.00hrs 4

5 2018 Six Nations Debenture Guide Ticket Prices Fixture Price Band A B C D E U16 (Against B & C ) Wales v Scotland N/A Wales v Italy Wales v France N/A 5

6 Under 16s Tickets Concession tickets have been introduced for the Six Nations and are available to children aged 16 and under for the fixture against Italy on Sunday 11th March Under 16s tickets are available at 20 each on category B ( 65 adults) and category C ( 60 adults) tickets meaning that in excess of 45,000 tickets have made available at the concession rate for under 16 s. If you wish to take advantage of the concession pricing for your Debentures, the tickets will need to be located in price band B and C areas within the stadium and the correct price option selected when purchasing online. If your Debenture seats are not currently located in these areas, please contact our customer care team on or by on customercare@wru.wales Debenture Ticket Offer Six Nations Package As valued supporters of Welsh Rugby, Debenture holders are able to receive a discount of 5 per ticket when purchasing full price tickets (not Under 16 priced tickets) for Wales v Scotland, Wales v Italy and Wales v France. The following conditions apply: 5 per ticket discount applies when purchasing equivalent amount of full price tickets in price band A and B tickets for the Scotland, Italy and France fixtures (Please note category C tickets do not qualify due to the reduction in face value introduced for the 2017 Under Armour Series) Orders must be received by the WRU prior to deadline date Only full price tickets will qualify (Under 16 tickets not valid) If purchasing the Six Nations Package via the WRU s eticketing portal, you must choose the Six Nations Package option within each of the Scotland, Italy and France games for the discount to apply. Important Dates To guarantee your Debenture seats, you need to book by Friday 27 October For applications received after this date, your specific seats cannot be guaranteed and are subject to availability however every effort will be made to provide you with tickets as close to your seats as possible. 6

7 Six Nations Debenture Guide

8 Purchasing your Debenture Tickets Step 1 Log into the WRU e-ticketing platform ( by entering your address and password (if you have already activated your account, please do not set up a new account as your Debenture seats will not be recognised). Step 2 Your reserved Debenture seats will appear under Reserved Tickets. You can then add seats that you wish to purchase to your basket by clicking add to basket Step 3 To purchase tickets for the fixtures that you would like to attend, you will need to select the correct price (Full Price / Under 16 / Tier 1 Series Pass) using the drop down box provided. Step 4 To complete your purchase of the chosen tickets in your basket, click proceed to payment Step 5 You will then need to select the method of delivery for your tickets, either standard or recorded delivery If you haven t already activated your account on the WRU s e-ticketing platform you will need to do this by going to enter your membership code (your Debenture number) and surname then click find my account and follow the instructions. Once you have activated your account, you can go onto the site and book your Debenture tickets. If you have an existing account but have forgotten your password, please visit and enter the address linked with your account and follow the automated steps. If, at any time, during the hours of 9.30am 5.30pm Monday to Saturday, you have any queries on using the WRU e-ticketing site, please contact the WRU Customer Care team at the WRU Ticket Office on or customercare@wru.wales If you have opted to book your tickets by post, you will be sent an application form which you need to complete, attaching a cheque. If you wish to pay by credit card, please telephone our partner, Ticketmaster on Please Note: Ticket requests cannot be processed without payment. 8

9 2018 Six Nations Debenture Guide Additional Tickets If you wish to purchase additional tickets for the 2018 Six Nations Championships, please We will be able to advise after the closing date the additional tickets that are available and provide you with options for tickets located near to your Debenture seats. Delivery of Tickets Your Debenture tickets are available to be sent to you via first class post or recorded delivery. They will be delivered to the address you stipulate on either the e-ticketing site or the application form. For orders made by the deadline date, tickets will be sent you by Friday 15 December Seatwave and the Secondary Market Further to the successful introduction of the official resale marketplace in 2015, Debenture holders are still permitted to continue to utilise the Seatwave platform. Debenture holders are able to list and sell tickets as soon as they purchase their tickets but please note that these tickets must be verified through your Seatwave account once you receive the actual tickets by entering your barcode details. Transactions will not be completed and payment subsequently not made if this process is not followed. The WRU official resale marketplace provides Debenture holders with additional flexibility over ticket orders. You can place your order safe in the knowledge you can use the platform to sell any tickets not being utilised at later stage should you wish to. If you have any questions contact Seatwave on or the WRU Ticket Office on Debenture holders are reminded that Seatwave is the only official re-sale platform and sales of tickets through sites such as Viagogo and StubHub are in breach of the ticketing terms and conditions 9

10 Lost or Stolen Tickets Before Match Day: The Club s ticket representative must contact the WRU Ticket Office by to customercare@wru.wales on behalf of the individual who has lost or had their tickets stolen before the day of the match. The needs to contain their name and seat details (block, row & seat number(s). Once a ticket has been reprinted the original will become null and void and would be rejected at the gates if an individual tried to enter the Stadium using that original ticket Stolen Tickets: The WRU Ticket Office will need a crime number for tickets that have been reported as stolen as well as the details of the theft. If the WRU re-prints a ticket(s) a 10 per ticket administration charge is applicable to each re-printed ticket. Re-printed tickets can only be collected on match day from the designated collection point. No re-printed ticket(s) will be sent out in the post. On Match Day Before Gates Open: The ticket holder needs to go to the Ticket Resolution Point at the WRU Ticket Office with details of the ticket(s) which have been lost or stolen. The Ticket Office will re-print the tickets, if appropriate, and there will be a charge of 10 per ticket for each re-print. On Match Day After Gates Open: Tickets, lost or stolen after gates have opened can only be re-printed at the discretion of the Event Ticketing Manager. WRU Ticketing Terms & Conditions are available from wru.wales. WRU Customer Care Team WRU Ticket Office Principality Stadium Westgate Street Cardiff CF10 1NS customercare@wru.wales Terms and conditions The WRU ticketing terms and conditions can be found online at 10

11 Six Nations Debenture Guide

DEBENTURE TICKETING GUIDE

DEBENTURE TICKETING GUIDE Contents: Welcome 4 How to apply for your Debenture Ticket(s) 5 Debenture User Guide: Setting up your new e-ticketing account 6 Dates 9 Fixtures 2014/2015 9 Buying a Tier 1 Season