2.18 Manual Handling Policy and Procedure Table of Contents

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2 Table of Contents Section 1 - Policy Purpose Scope Requirements Responsibilities... 3 Section 2 - Procedure... 4 Section 3 - References Statutory Documents Abbreviations Definitions Appendix Appendix Manual Handling Policy Page 2 of 14 January 2014

3 Section 1 - Policy 1.1 Purpose The Salvation Army Trading Company Ltd (SATCoL) is committed, so far as is reasonably practicable through good practice, to managing the risks from manual handling through the development of a proactive approach to the identification, management and where necessary the avoidance of any manual handling hazards. 1.2 Scope This procedure applies to all SATCoL locations and activities including shops, warehouses, our head office facilities and loading and unloading from company vehicles. Manual handling is one of the most common causes of injury at work in the UK and causes over a third of all workplace injuries which include work related Musculoskeletal Disorders (MSDs) such as upper and lower limb pain/disorders, joint and repetitive strain injuries. 1.3 Requirements Where reasonably practicable manual handling should be carried out with the use of mechanical aids. Manual handling can be avoided by the use of mechanical aids such as sack barrows, pump trucks, trolleys and fork lift trucks (in the warehouse). Where manual handling tasks cannot be avoided then a manual handling assessment needs to be conducted before the task is commenced. 1.4 Responsibilities Everyone in the workplace has a part to play when it comes to reducing the potential to cause injury as a result of manual handling Property Services Are Policy and Procedure Owners Are available to provide advice and guidance where required All Line Managers including Location Managers Managers are responsible for ensuring that: This policy and these procedures are implemented and made known to all staff and volunteers within their area of responsibility They manage their teams with the objective to eliminate hazards and risks An assessment for their location is carried out for all tasks involving manual handling Deliver manual handling/refresher training and ensuring that this is kept up to date Keeping written records of training provided Refer also to 2.20 Personal Protective Equipment Policy and Procedure Staff All staff have a responsibility to ensure their own safety and health and for working in a manner which is not detrimental to the safety of themselves and others. Staff, including volunteers are responsible for ensuring that: This policy and these procedures are adhered to at all times 2.18 Manual Handling Policy Page 3 of 14 January 2014

4 They follow the training they have been given They comply with the findings of the manual handling assessment Mechanical handling aids are used where provided Get help where required Inform their line manager if they have any concerns regarding manual handling Section 2 - Procedure Refer to:- INDG 143 (rev3) HSE Manual Handling at Work - A Brief Guide Avoiding Manual Handling Where an assessment of the task shows that there is a risk of manual handling injury, then the first thing to consider is to avoid any hazardous lifting. See the checklists below for guidance on what is, or isn t hazardous. Provision and use of Mechanical Aids If the task cannot be avoided, it may be possible to use mechanical aids such as pump trucks, trolleys, or sack barrows. Forklift trucks need to be used in warehouses. Refer to Policy and Procedure 2.25 Work Equipment Manual handling assessments Where manual handling tasks cannot be avoided then assessments need to be conducted. Guidelines on individual capabilities are detailed below. Any lifting of objects heavier than the guidelines, need to be assessed. Note there is no maximum load. The Manual Handling Operations Regulations 1992 (as amended) set no specific requirements such as weight limits only guidance (above) Manual Handling Policy Page 4 of 14 January 2014

5 Manual handling assessments need to be carried out to reduce the risk of harm being caused to SATCoL Employees and Volunteers. To help conduct an assessment the acronym T.I.L.E is referred to. T.I.L.E. refers to T=Task, I=Individual, L=Load, and E=Environment (working environment). Task (T) Hazardous tasks need to be assessed. Tasks such as lifting bags, objects, items from the floor, over reaching from and to shelving, lifting and twisting, and carrying items for long distances. Checklist (guidance for managers): The tasks, do they involve: Can you: holding loads (items, stock, bags etc.) away from the body? twisting the body, stooping or reaching upwards on to shelving? large vertical movements (to high shelving)? long carrying distances? strenuous pushing or pulling? repetitive handling of items, stock? insufficient rest or recovery time? a work rate imposed by a process? use a lifting aid? improve workplace layout to improve efficiency? reduce the amount of twisting and stooping? avoid lifting from floor level or above shoulder height, especially heavy loads? reduce carrying distances? avoid repetitive handling? vary the work, allowing one set of muscles to rest while another is used? push rather than pull? Individuals (I) Certain individuals (employees and volunteers) could be more at risk. Individuals with pre-existing health problems can hurt themselves more due to incorrect handling. Employees who are more at risk include individuals with existing health conditions (individuals with bad backs or known health problems ); new and expectant mothers; older and younger individuals. Checklist (guidance for managers): Individual capacity, does the job: Can you: require unusual capability, e.g. above average strength or agility? endanger those with a health problem or learning/ physical disability? endanger women of child bearing capacity? call for special information or training? pay particular attention to those who have a physical weakness? take extra care of pregnant workers? give your employees more information, e.g. about the range of tasks they are likely to face? provide more training get advice from your line manager 2.18 Manual Handling Policy Page 5 of 14 January 2014

6 Load (L) There is no maximum load. The law sets no specific requirements but does provide guidance on weight limits. Anything over the guidance can be considered as a more hazardous load. Also lifting is not just about how heavy the object or item is. The assessment needs to take into different factors such as Checklist (guidance for managers): The load (bags, stock, items), are they: Can you make the load: heavy or bulky? awkward size or shaped object? difficult to grasp? unstable or likely to move unpredictably? harmful, e.g. sharp or hot? awkwardly stacked? too large for the handler to see over? lighter or less bulky? easier to grasp? more stable? evenly stacked? Environment (E) The working environment can pose a risk when handling items and this needs to be assessed when handling operations are conducted. Checklist (guidance for managers): The working environment, are there: Can you: restrictions on posture? bumpy, obstructed or slippery floors? variations in floor levels? hot/cold/humid conditions? gusts of wind or other strong air movements? poor lighting conditions? restrictions on movements from clothes or personal protective equipment (PPE)? remove obstructions to free movement? provide better flooring? avoid steps and steep ramps? prevent extremes of hot and cold? improve lighting? provide protective clothing or PPE that is less restrictive? ensure your employees clothing and footwear is suitable for their work? Lifting items Planning your lift Before carrying out a manual handling task, you need to plan and prepare. Think about: How best to carry out the task to minimise the risk to yourself! What equipment or aids are needed? Do you need to get help? Where is the load going and how far? 2.18 Manual Handling Policy Page 6 of 14 January 2014

7 Individual capabilities Ensure that you tell your manager of any injury or health/medical condition that might be relevant to you conducting any manual handling tasks. Asking for help, equipment or guidance when you feel a manual handling task is beyond your capability is a sign of strength and not a weakness. You can refuse to participate if you feel your safety or that of your colleagues would be compromised. Most importantly do not succumb to peer pressure and stay within your own physical capabilities. When lifting tips for everyone! 1. Think before you lift 2. Get close get as close to the item/ object as possible Can you get from A to B without falling over? Check for objects on the floor. Open closed doors. Place your feet near the item. Ensure your feet are flat on the ground. Create a good base for lifting. 3. Get a good grip of the item 4. Lift slowly do not jerk 2.18 Manual Handling Policy Page 7 of 14 January 2014

8 Use your legs to lift keep your back in a natural position (do not bend or arch it) 5. When carrying an item for a distance keep the load as close to your torso (tummy) as possible 6. When putting down, do it slowly and carefully. Remember to lower using your legs and not your back. Make sure you can see in front of you. Do not throw the item down! 2.18 Manual Handling Policy Page 8 of 14 January 2014

9 Remember! Try not to hold the load away from the body. Avoid Twisting! Avoid Stooping! Avoid Large Vertical Movements (lifting up on to or down from shelving). Try to lift with your legs and not with your back your back is not designed to lift 10 top tips for lifting 1. Always use good lifting techniques 2. Watch where your going can you see where you re going 3. Move your feet to turn do not twist 4. Equal both sides use both hands and balance 5. Plan where to put it down check before 6. Don t take short cuts 7. Listen to your body don t overdo it over time 8. Warm up think of rehearsing your lift 9. Always look to do things better check out what others are doing 10. Lift smoothly and maintain your natural curve Team handling Team handling is used when other methods are inappropriate i.e. where mechanical equipment cannot reach, where the load is too heavy or too large for one person to move. It is important to remember that the load a team can handle safely is less than the sum of the loads individuals could lift alone. For example two individuals may not be able to lift 40kg between them they may only be able to lift 35kg. With Team Handling good communication is the key. Make sure that before lifting agree to a system i.e. lift after three! One, two, three, lift! Section 3 - References 3.1 Statutory Documents Document Ref. Statutory Document Title Manual Handling Operations Regulations 1992 (as amended) (MHOR) Statutory Document Health and Safety at Work etc Act 1974 Statutory Document The Management of Health and Safety at Work Regulations 1999 INDG143 (rev3) HSE Manual handling at worka brief guide 3.2 Abbreviations 2.18 Manual Handling Policy Page 9 of 14 January 2014

10 Abbreviation MSD Definition Musculo Skeletal Disorders 3.3 Definitions Staff - refers to any persons carrying out SATCoL business whether they are paid or unpaid. The definition is extended to include volunteers, and contractors. Musculoskeletal Disorders - is a term that refers to any injury, damage or disorder of the joints or other tissues in the upper/lower limbs or the back. Manual handling relates to the moving of items either by lifting, lowering, carrying, pushing or pulling Manual Handling Policy Page 10 of 14 January 2014

11 Appendix 1 Name: Manual Handling - RISK ASSESSMENT Assessed by: (Name) Signature: Date: Hazard: Existing Controls already in place: Yes No Initial Risk Rating HML Further Improvements required to Reduce Risks are: (Management action plan) By Whom? By When? Residual Risk Rating HML Done H= High M= Medium L=Low Persons at Risk ( ) Add as Appropriate: All employees Volunteers Young worker (under 18) Other visitors Cleaner Shop staff Customer Disabled worker Contractors Other:

12 Appendix 2 - Manual Handling Risk Assessment Checklist Question Recommendations and Guidance for staff What is the work activity being assessed? Please give details on the work activity being assessed in the space provided. What are the operations covered by this assessment? Please give details on the operations covered by this assessment in the space provided. How hazardous is the work activity WITHOUT controls? This question is asking you to make a judgement as to whether the risk is high medium or low, prior to controls being put in place. Does the task involved holding loads away from the trunk? Tasks involving holding items away from the trunk have a potential risk and should be held as close to the trunk as possible Give details on the nature of tasks. Does the task involve twisting? If the task involves twisting, an activity with potential risk, then staff need to be told to move their feet and not their back. Does the task involve stooping? If the task involves stooping then ensure items at low level are not heavy. Always ensure you bend with your knees and not with your back when lifting. Does the task involve reaching upwards? Avoid tasks that involve reaching upwards as this is a potentially high risk activity. Ensure lifting is kept as close to the trunk as possible. Provide information on the amount of reaching. Does the task involve large vertical movements? (i.e. lifting from floor level or above shoulder height) Avoid lifting above shoulder level or where you are arching your back backwards as this increases the risk. Provide details on the amount of large vertical movements. Does the task involve long carrying distances? If the task involves carrying for long distances this increases the risk. Give details on the amount of carrying involved. Does the task involve strenuous pushing or pulling? Tasks involving pushing or pulling have a potential for risk. Ensure you use your legs and not your back when pushing or pulling. Give information on the amount of pushing or pulling involved.

13 Does the task involve repetitive handling? If the task involves repetitive handling ensure you adopt a good position and take regular breaks. Provide information on the amount of repetitive handling. Does the task involve sufficient rest or recovery? Does the task involve a work rate imposed by a process? Tasks involving insufficient rest or recovery have a potential for risk. Provide details on whether the task involves sufficient rest or recovery. Tasks involving work rates have a potential for risk. Give details on whether there is a work rate imposed. Is the load heavy? Tasks involving heavy loads are a potential risk. Where possible avoid lifting heavy loads, if you cannot avoid lifting then get a mechanical aid or get help. Does the task involve unpredictable movement of loads? Is the load bulky/unwieldy? Tasks involving the unpredictable movement of loads are a potential risk. Provide details on the amount of unpredictable movement of loads. Tasks involving bulky loads are a potential risk. If the load is bulky or unwieldy use a mechanical aid or get help. Give details on how bulky the load is. Is the load difficult to grasp? If the load is difficult to grasp this poses a potential risk. Give details on whether the load is difficult to grasp. Is the load unstable/unpredictable? Tasks involving loads which are unstable/ unpredictable pose a potential risk. Give details on the predictability of the load. Is the load intrinsically harmful (sharp, hot, etc.)? If the load is intrinsically harmful, wear protection, such as gloves. Provide information on whether the load is intrinsically harmful. Are there constraints on posture? Tasks which place constraints on posture are more likely to pose a risk. Give details on constraints on posture. Is move or posture hindered by clothing or personal protective equipment? Restrictions on movements or posture from clothes or personal protective equipment (PPE) can all pose an additional risk. Give information on whether movement or posture is hindered by clothing or PPE. Are there poor floors? Poor floors can pose an extra risk factor. Give details on the condition of floors Manual Handling Policy Page 13 of 14 January 2014

14 Are there variations in levels? As with poor floors, variations in levels can also pose an extra risk factor. Give details on floor conditions. Are there hot/cold/humid conditions? Hot/cold/humid conditions can all pose an extra risk factor. Give details on working conditions. Are there strong air movements? As with hot/cold/humid conditions, strong air movements can also pose an extra risk factor. Provide details on working conditions. Are there poor lighting conditions? If there is poor lighting conditions this could pose an additional risk. Ensure lighting levels are improved. Give information on lighting conditions. Does the job require capability? unusual Jobs which involve unusual capability pose an additional risk factor. Give details on whether the job requires unusual capability. Is the job hazardous to individuals with a health problem? It is important to take into account employees with a health problem or learning/physical disability. Provide information on how hazardous the job is to individuals with a health problem. Is the job hazardous to new and expectant mothers? Similarly, it is also important to take into account the risk to new and expectant mothers. Give details on how hazardous the job is to new and expectant mothers. Does the job call for special information/training? It is important to consider whether the job calls for special information/training in order to reduce the risk. Provide information on whether the job calls for special information/training. How hazardous is the work activity WITH controls? This question is asking you to make a judgement as to whether you think the risk is high, medium or low, after you put these controls in place Manual Handling Policy Page 14 of 14 January 2014

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