Bus Driver Job Description

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1 Bus Driver Jb Descriptin Purpse f the Rle A bus driver is respnsible fr driving a passenger carrying vehicle (PCV), a Public Service Vehicle (PSV) in Guernsey, prviding gd custmer service and a safe and cmfrtable jurney thrughut the netwrk f bus services. Rle Accuntabilities Safety T fllw, at all times, Injury Preventin rules and CT Plus Safety Principles and ensuring that Injury Preventin Bks are always carried T ensure that the high visibility is always wrn in vehicle mvement areas T ensure that speed limits are bserved within bus depts and bus statins T check the cnditin f the vehicle prir t cmmencing service by: carrying ut the safety walk rund check ensuring that any defect in the vehicle r equipment is reprted as sn as pssible t the right persn cmpleting the Vehicle Defect Card r entering the defect n the electrnic ticket machine (depending n lcatin) ensuring that the vehicle is clean and tidy befre starting service T cmply with the laws and cmpany regulatins regarding the use f mbile phnes, smking in cmpany vehicles and the use f prhibited equipment (such as games cnsles) whilst n duty. T be respnsible fr the health, safety, security, welfare, envirnmental and fire safety arrangements fr yurself, custmers and clleagues. This must include attendance at safety briefings and training as required.

2 T ensure all safety accidents/incidents are reprted using the cmpany s reprting prcedure. T ensure a full understanding f emergency and evacuatin plans. T ensure yur bus cab area is kept in a safe and tidy cnditin at all times. Custmer T prvide a high standard f custmer service at all times T give custmers n the bus any infrmatin that may help them during their jurney. Examples wuld be telling custmers the best stp fr their destinatin, rad clsures & diversins T always behave in a friendly and prfessinal way t custmers and clleagues T recgnize and assist with the additinal needs f children and vulnerable adults, the elderly, infirm r disabled T ffer the best fare t the custmer fr their jurney T take cash fr payment f fares and make sure custmers get the crrect change (where applicable) Business T drive the Cmpany s vehicles in a safe, legal and prfessinal way T drive t the set timetable, nt running early r late, when it is safe t d s T accurately use the ticket machine T keep cash secure and safe within the driver cab at all times T ensure all cash is accurately paid int the apprpriate lcatin and in accrdance with the Cmpany prcedures T display the crrect destinatin n the vehicle s destinatin blind at all times T keep up t date with rad clsures, diversins r special events which may affect bus services. This is dne by reading ntices, attending briefings, listening t the n-bus radi (if yu have ne fitted).

3 T keep up t date with any changes t cnditin f travel, ticket types, fares r prmtins by reading ntices, briefings r updated stage / fare bks. Driving Licence T ensure that a valid driving licence is held at all times and is available fr inspectin by a member n staff f the Cmpany A driver must ensure that: their licence is in date and valid fr the vehicle type their licence has the required medical renewals up t date any change t the licence which may affect their entitlement t drive is cmmunicated t their line manager (e.g. Sickness, injury r cnvictin). their licence is made available fr inspectin in every 6 mnth perid Using Infrmatin T reprt all safety, security, driving and custmer service incidents t the line manager as sn as pssible T reprt all incidents n the rad, likely t affect bus services, t the traffic ffice as sn as it is safe t d s. Examples wuld be rad clsures, accidents, emergencies and highway repairs Reprting fr Wrk T reprt fr wrk at the crrect time and lcatin with the crrect equipment T ensure that a clean cmpany unifrm is crrectly wrn at all times when n duty Nt t reprt fr wrk when vertired r under the influence f alchl r drugs (see Cmpany plicy fr further details) T ensure that the relevant ntificatin prcedures are fllwed in the event f absence frm wrk Staff Develpment T take part in a yearly appraisal

4 T feedback ideas abut hw services can be imprved t their line manager Miscellaneus T ensure adherence t all CT Plus Bus plicies and prcedures at all times T undertake any reasnable request made by the Cmpany Persn Specificatin Driver Essential Desirable Measure Relevant Experience Educatin and Training Valid current UK (r acceptable ther) drivers licence N greater than 3 penalty pints Gd understanding f written and spken English Language. Gd numeric skills (able t add and subtract cash). Prven eligibility t wrk in the UK Able t prvide suitable references Able t prve their identity Basic secndary schl educatin r equivalent. Prepared t undertake training such as NVQ as required Willingness t develp further PCV/PSV (Guernsey) /LGV driving licence Prfessinal driving experience Has received 7 hurs f DCPC training each year Experience f dealing with custmers Experience f cash handling Knwledge f gegraphical perating area Accident free recrd ver the last 12 mnths NVQ in Rad Passenger Transprt. Custmer Service Training NVQ in Custmer Care. Advanced Driver training Certificate Inspect licence Language assessed during interview Numeracy assessed frm driver cmpetency test Eligibility t wrk assessed thrugh relevant dcuments such as Hme Office wrk permit ID presented at interview Review applicatin frm fr educatin Discuss frmal training in interview Knwledge Understanding f what gd custmer service is Skills and Abilities Ability t drive a vehicle t a cmpetent and safe standard Gd written and verbal cmmunicatin skills using English Language t ESOL entry level 2. Able t deal with custmer service issues. Able t wrk unsupervised Bus industry knwledge and an appreciatin f bus regulatins. Understanding f what gd custmer service lks like Discussin during interview r review f applicatin frm Frm driving assessment r previus experience Written skills assess frm Driver cmpetency test Cmmunicatin skills frm interview

5 Persnality Calm under pressure Friendly Plite Apprachable Helpful and cnsiderate Flexible attitude Hnesty/integrity Health Has the physical capability t carry ut the rle Able t pass PCV medical requirements Frm answers t interview questins Frm D4 medical Appearance Clean, well grmed, smart Preemplyment Must pass enhanced CRB check. checks Must pass alchl and drugs screening as per plicy Own transprt Lives within reasnable distance f place f wrk Willing t d vertime

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