Swim City SWIM SCHOOL POLICIES

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Swim City SWIM SCHOOL POLICIES Philosophy To develop and provide a high quality learn to swim programme in Hutt City, resulting in all residents having the opportunity to take part in swimming

1 Swim City SWIM SCHOOL POLICIES Philosophy To develop and provide a high quality learn to swim programme in Hutt City, resulting in all residents having the opportunity to take part in swimming lessons and water safety skills in a safe and enjoyable environment Welcome to our swim school and thank you for choosing Swim City to be your learn to swim provider. The office hours are as follows: Monday Friday: 9am 5.30pm Saturday: 8am 5.30pm Sunday: 8am 12pm Reduced hours during the school holidays. Contact details: T: E: swim.city@huttcity.govt.nz Office staff Kay Lindsay Karen Brion Louise Burley Tania Cooper Becki McCutcheon Di Bold - Operations Manager - Huia pool coordinator - Naenae pool coordinator - Office Administrator - Office Administrator - Office Administrator

2 Please ensure your child is familiar with the facility and where the lessons are taking place prior to the commencement of their lessons. Try to ensure that playtime is minimal prior to lesson time to ensure they are at their peak performance when beginning their lesson. Use playtime as a reward at the conclusion of the lesson rather than the beginning. **There will be times that this is not possible as the pool will be closed to the public. Please ensure your child has been toileted prior to starting their swimming lesson. ***Swim City reserves the right to cancel or change classes and instructors or move students if the need arises. Although we strive to maintain a consistency with instructors this is not always possible. Swim City lifetime swipe cards When commencing lessons you will be issued with a personalised lesson scan card. Listed below are a few things you need to know 1. This card is to be picked up at the Swim City office prior to your first lesson. 2. These cards are for life. Do not throw it away at the end of the term. Your next term of lessons will automatically be loaded onto the card when the booking is done. 3. This card is to be swiped at reception each time you attend your lesson. 4. If you lose your card please advise the office so we can reprint this for you.

3 FAQs Where do you offer swimming lessons? We offer lessons at Huia, Naenae and Stokes Valley pools (Aquatot classes are only available at Huia and Naenae pools) How long is each swimming lesson? Aquatots, preschool, school age and adults = 25 minutes Swordfish = 45 minutes Eels = 60 minutes Eels advanced = 90 minutes How many children are in the lesson? Aqua tots Shrimps - Pipis maximum of parent Tadpoles, Frogs and Goldfish maximum of parent Pre-school Clams Jellyfish maximum of 4 children School age Turtles - Octopus maximum of 4 children Penguins maximum of 5 children Penguins Adv Walrus maximum of 6 children Swordfish maximum of 8 Eels and Eels Advanced maximum of 10 Do I have to stay at the pool during my child s lesson? All children under 8 must be accompanied by a parent or caregiver who must stay at the venue for the duration of the lesson. One parent or caregiver is required to be in the water for all Aquatot lessons. We invite all other parents to attend these lessons to keep yourself informed of your child s progress and important dates. What should my child wear for their lesson? Preschool and school age children must wear a swim cap and goggles. (These can be purchased from the pool receptions) It is preferable that girls wear a one piece costume and boys wear swimming togs or tight fitting shorts. It is a good idea not to wear baggy clothing as this can affect their swimming ability.

4 Do you offer make up lessons or credits for missed lessons? We do not offer make up lessons but do provide credits for missed lessons due to sickness. If you can provide a medical certificate for your child s absence from class we will credit up to two lessons per term. Children in Aquatot classes are not required to provide a medical certificate but the 2 credits per term rule still applies. Please advise the office ASAP if your child is unable to attend ***These credits will be applied to your account and will be put towards payment for the next term of lessons. No refunds will be issued What if a lesson is cancelled? If we have to cancel any lessons due to unforeseen circumstances a credit will be placed on your account. ***These credits will be applied to your account and will be put towards payment for the next term of lessons. No refunds will be issued Do lessons follow the school terms? Yes. Our swimming term follows the school calendar. In addition to the standard four terms, we offer intensive programmes during school holidays to help boost your child s swimming ability. What experience and qualifications do the instructors have? All of our instructors receive extensive in-house practical and theory based training, as well as attending the national STA course ( Swimming NZ Swim Teacher Award). This is a nationally recognised qualification which all instructors complete to ensure consistency within the swim school. Will my child have the same instructor each term? We cannot guarantee your child will have the same instructor each term. How do I go about re-booking term by term? We use a roll over booking system, where by your child is automatically rolled over into the same class as the previous term. If your child s instructor has informed the administration team that they are ready to progress to the next level we will make the necessary changes and inform you of the promotion. We try to match any changes made as close as possible to the current lesson.

5 When am I required to pay? Full payment is required at the time of booking. We accept eftpos, credit card (visa or mastercard) cash or cheques payments at the Swim City office. Existing Clients Invoices are issued after the roll over process. Full payment is required by the date shown on your invoice. Any payments not received incur an automatic withdrawal with no further communication. You are welcome to rebook any available spaces and make full payment at that time. Part Payments For our existing clients we do have a part payment option. This is only available to put your account into credit. Please call the office for further information. Do you offer any discounts? When booking 3 or more children in to the programme we offer a 3 rd child discount (50% off the price of the third and subsequent children). We also offer a discounted price on the holiday intensive programme when you book for both (full) weeks. What if we do not want to continue? If you choose to discontinue with swimming lessons, please inform the Swim City swim school office (not your instructor). It is important for us to know so we can keep our records up to date and prevent others from missing out. ***Please note that 1x lesson fee applies when cancelling a booking during the term ***Notification of cancellation of lessons must be received by the Swim City office no later than 48 hours prior to the start of the lesson. Failure to do so will incur a one lesson fee What if we would like a term off? You are welcome to advise the Swim City swim school office if you would like a term off. We will contact you prior to public booking to invite you back in to the programme. ***We can offer no guarantees for the same time or space

6 What if my child is not progressing? Depending on the individual child, it can take some time to master certain skills required to progress to the next level. It is not uncommon for some children to spend more than three terms in one level. If you are concerned about your child s progression please do not hesitate to make an appointment to speak with the office staff. We will follow up with your concern and speak to the relevant instructor and do our best to ensure they continue to develop their swimming skills. Concerns Our aim is to provide you and your children with the best possible service. If you are unhappy about anything regarding you or your child s swimming, please contact the Swim School Supervisor s by ing: Karen Brion Louise Burley General karen.brion@huttcity.govt.nz louise.burley@huttcity.govt.nz swim.city@huttcity.govt.nz. If we are unaware of your concerns, then we cannot deal with them appropriately. We are here to help. Many children do take some time to settle into lessons for the first time, some patience and care on both our parts will get the results we both want. We trust your experience is an enjoyable one for both yourself and your child. The Swim City swim school team

Welcome to our swim school and thank you for choosing Swim City to be your learn to swim provider.

your swim school Welcome to our swim school and thank you for choosing Swim City to be your learn to swim provider. our philosophy To develop and provide a high quality learn to swim programme in Lower