TICKETING INFORMATION

Transcription

1 TICKETING INFORMATION

2 2 28 FIFA WORLD CUP RUSSIA Ticketing Information

3 CONTENTS Introduction...4. Things to know about 28 FIFA World CupTM ticket sales...5. Total Number of Tickets General Ticketing Information Customer Groups Ticket Sales Structure - Sales Phases...6 Ticket Information... 4 Seating Capacity Ticket Price Categories...7 Customer Groups with... 5 Ticket Purchase Rights 2. Ticket Products...7 General Public Allocations... 5 Individual Match Tickets (IMT)...7 Ticket Inventory Overview... 5 Venue Specific Ticket Series (VST) Team Specific Ticket Series (TST) Ticket Application Procedures... 6 Supporter Tickets and Conditional Supporter Tickets (ST & CST)...8 Online Application Process... 6 Access to PMA Supporter Tickets Special Access Tickets (SATs) Ticket Prices... Individual Match Ticket Prices (Russian Rubles)... Individual Match Ticket Prices (US Dollars)... Venue Specific Ticket Series Prices (Russian Rubles). Venue Specific Ticket Series Prices (US Dollars)... Team Specific Ticket Series (Russian Rubles)... 2 Team Specific Ticket Series (US Dollars)... 2 Supporter Tickets and Conditional Supporter Tickets (Russian Rubles)... 2 Supporter Tickets and Conditional Supporter Tickets (US Dollars) Provision of Data Ticket Delivery & Collection Sales Restrictions Payment Methods Notification Fan ID Ticket Terms and Conditions Ticket Sales Regulations General Terms and Conditions Transfer and Resale of Tickets Stadium Code of Conduct Ticket Programmes Participating Members Association... 2 PMA Football Community Allocation... 2 Opening Match Premiums (Russian Rubles)... Opening Match Premiums (US Dollars)... Ticket Application & Purchase... 6 PMA Supporters and TAGs Ticket Allocation Hospitality Programme Unauthorised Ticket Sales Sales Outlets Use of Tickets for Commercial Purposes Glossary of Key Terms...22 General Information on Ticketing...2. Customer Services...2 Interactive Voice Response (IVR) Service and Call Centre...2 Web Contact Form Media Enquiries...2

4 INTRODUCTION The 28 FIFA World Cup will be held from 4 June to 5 July 28 and will consist of 64 matches to be played across cities. Thirty-two teams will participate, and there will be approximately 2.5 million tickets available for purchase for the 64 matches. Ticket sales started in September 27 and will be available to the general public via the official website FIFA.com/tickets. During the last minute sales phase, tickets will also be made available at designated FIFA Venue Ticketing Centres (FVTC) in each of the Host Cities from April 28 up until the end of the competition. FIFA is determined to ensure that tickets will be accessible to all football fans in Russia and across the world. Therefore, FIFA has established a special entity, FIFA Ticketing AG, to be in charge of defining the ticketing policy and related decisions for the 28 FIFA World Cup. FIFA Ticketing AG has set up a subsidiary in Russia operating under the name of 28 FIFA World Cup Ticketing LLC. FIFA, FIFA Ticketing AG and 28 FIFA World Cup Ticketing LLC are collectively referred to as FIFA. The FIFA World Cup Ticketing Centre (FWCTC) is a trading name of the service provider appointed by FIFA who are responsible for the provision of services in relation to the Russian and International General Public for the 28 FIFA World Cup. This document contains all relevant ticketing information for the 28 FIFA World Cup FIFA WORLD CUP RUSSIA Ticketing Information

5 . Things to know about 28 FIFA World Cup TM ticket sales Approximately 2.5 million tickets are available for purchase What ticket products are on sale? Individual Match Tickets (IMTs)for all 64 matches are on sale. Venue Specific Ticket Series (VSTs) are available for all host cities, and Team Specific Ticket Series (TSTs) for all teams. Tickets are sold in four price categories, starting at RUB,28 The most affordable tickets in category 4 are exclusively reserved for residents of the Russian Federation Special Access Tickets (SATs) will be available for disabled people, people with limited mobility and obese persons When and where to buy tickets? Tickets are on sale during three sales phases from 4 September 27 until 5 July 28 The official website FIFA.com/tickets (FIFA.com/bilet in Russian) is the exclusive online sales channel Closer to the tournament, tickets will also be available over the counter at official FIFA Venue Ticket Centres (FVTCs) operated in all eleven host cities Tickets will be sold domestically in Russian Rubles and in United States Dollars internationally Things to remember A maximum of 4 tickets per match can be applied for, for up to 7 matches Each person who wishes to attend a match of the 28 FIFA World Cup must have a ticket, irrespective of age Tickets will be delivered by courier to customers. Tickets that are purchased after April 28, or if delivery by courier is not possible, are made available for collection Fan ID At the request of the Russian authorities, all fans visiting matches at the 28 FIFA World Cup Russia need to apply for a FAN ID the official identity document issued to fans Ticket holders (i.e. ticket applicants and their guests) need to apply for their personalised FAN ID at Having a FAN ID gives fans additional benefits and services provided by the host country, such as visa-free entry to the Russian Federation, certain free inter-host city travel and free use of public transport on match days FIFA does not assume any liability or responsibility in respect of the application, issuance and use of the FAN ID Ticket applicants will have the option to pay by Visa payment card and other payment methods 5

6 2 GENERAL TICKETING INFORMATION 2. Ticket Sales Structure - Sales Phases FIFA s official website FIFA.com/tickets (FIFA.com/bilet in Russian) will be the exclusive sales channel for all ticket sales to the general public, complemented by over the counter sales at the FVTCs located within the host cities during the last minute sales phase starting in April 28. Any tickets obtained from any other source (for example unauthorised intermediaries such as ticket brokers, internet auctions, internet ticket agents, internet or other unofficial ticket exchange platforms) will be automatically cancelled once identified and do not entitle the Ticket Holder to access the Stadium or any refund or further compensation. SALES PHASES From DATES To Sales Phase () Sales Phase (2) Random selection draw 4/9/7 2//7 First come first served 6//7 28//7 Random selection draw 5/2/7 //8 First come first served //8 /4/8 Last minute sales phase 8/4/8 5/7/8 The first tickets for the 28 FIFA World Cup Russia went on sale on 4 September 27. During the random selection draw sales period in sales phase ( & 2), ticket applicants may submit their ticket application at any time throughout the respective sales period, without any preference given in respect of the date of the submission (i.e. earlier submissions will not be preferred and do not have better chances of success than later submissions). During this sales period, ticket purchases are not processed as a realtime transaction, but FIFA will collect all ticket applications submitted during the entire random selection draw sales period for the allocation of tickets at a predetermined date prior to the start of the first come first served period. The submission of a ticket application does not guarantee that any tickets will be allocated to the ticket applicant. If demand for tickets does not exceed the available inventory for a given match and/or ticket category, then the available tickets will be allocated directly to those ticket applicants that have submitted an application for the respective match and/or category. If demand for tickets exceeds the available inventory for a given match and/ or ticket category, then random selection draws will take place to determine which ticket applicants will be allocated tickets for the respective match and/or category. All random selection draws to determine the successful ticket applicants will follow established algorithms to ensure fairness. The random selection draws will be observed and confirmed by an authorised public notary. All successful, partially successful and unsuccessful ticket applicants will be notified of the outcome of the random selection draws. The inventory remaining after the random selection draw period will be made available in the next first come first served sales period, where ticket purchases are processed as a real-time transaction to the extent inventory remains available. During the first come first served sales period in sales phases ( & 2), ticket applicants are processed as a real-time transaction, i.e. available tickets will be allocated directly to the Ticket Applicants. All successfully purchased tickets will be confirmed immediately to the ticket applicants. During the last minute sales phase, tickets will be available online and, from 8 April 28 onwards up until the final match day of the 28 FIFA World Cup Russia, tickets will be available over the counter at the designated FVTCs. All tickets will be allocated to ticket applicants on a first come first served basis FIFA WORLD CUP RUSSIA Ticketing Information

7 2.2 Ticket Price Categories There will be four price categories offered for the 28 FIFA World Cup Russia : Category - This is the highest priced category and located in the prime areas within the Stadium. Categories 2 and - These are located outside the Category area. Category 4 - This is the most affordable and is reserved exclusively for residents of Russia. KEY Category Category 2 Category Category 4 Sky Box Not for sale The above stadium configuration is an example of how the different price categories (and other customer groups) may be applied. All 2 28 FIFA World Cup stadium maps can be found on FIFA.com/tickets (FIFA.com/bilet in Russian). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. And therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. In no instances will a purchased ticket be allocated into a lower priced ticket category. Please refer to the stadium illustrations in order to better understand the location of your ticket (subject to price category). If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days. 2. Ticket Products There are four types of products available for the 28 FIFA World Cup : Individual Match Tickets (IMT) These are tickets for a specific match, which are available for all matches (Match No. to Match No.64). Venue Specific Ticket Series (VST) VSTs are ticket strips for a specific venue and are sold in Categories, 2, and 4 (Russian residents only). These strips include the Group Matches (not including the Opening Match), Round of 6 and rd / 4th Place Match played at the specific venue of the client s choice. No tickets for the Quarter-Finals, the Semi-Finals and the Final are contained in any VST. VSTs are designed to allow the VST holder to enjoy such matches included in the selected VST and which are hosted in a specific stadium of the 28 FIFA World Cup Russia TM. VENUE TOTAL MATCHES GROUP MATCHES (NO. 2 TO NO.48) ROUND OF 6 MATCHES (NO.49 TO NO.56) MATCH FOR THIRD PLACE (NO.6) Ekaterinburg 4 4 Kaliningrad 4 4 Kazan 5 4 Moscow Luzhniki Stadium Moscow Spartak Stadium Nizhny Novgorod 5 4 Rostov-on-don 5 4 Saint Petersburg 6 4 Samara 5 4 Saransk 4 4 Sochi 5 4 Volgograd FIFA WORLD CUP RUSSIA Ticketing Information 7

8 Team Specific Ticket Series (TST) TSTs are ticket strips to follow the national team of your choice. The TST will not always comprise all matches played by the chosen national team, but only the number of matches comprised in the package which the TST holder has purchased. Depending on which TSTs someone had applied for, the TSTs may include between three matches (so called TST comprising only the three Group Matches) and seven matches (so called TST7 comprising all Group Matches, a Round of 6 Match, a Quarter-Final, a Semi-Final and the Final). The TST purchased guarantees the customer tickets for matches of such rounds of the competition comprised in the specific TST package purchased by the customer, regardless of whether the Team itself qualifies. The table below illustrates how the TST principle is implemented. TST SERIES TST-7 TOURNAMENT STAGE Group Matches If your team participates in this tournament stage TICKETS RECEIVED PER TST SERIES If your team does not progress to this stage in the tournament (round of 6 to final only) A Ticket for each of your team s Group Matches (all 2 that qualify for the 28 FIFA World Cup will play their corresponding Group Matches) TST4-7 Round of 6 Ticket to your team s Round of 6 Match TST5-7 Quarter Finals Ticket to your team s Quarter-Final match TST6 & 7 Semi Finals Ticket to your team s Semi-Final Match A Ticket for the Round of 6 Match to follow the winner of your team s group A Ticket to the Quarter-Final Match to follow the winner of the previous Match attended A Ticket for the Semi-Final match to follow the winner of previous Match attended TST-7 The Final Ticket to the Final Supporter Tickets and Conditional Supporter Tickets The Participating Member Associations (PMAs) and their supporters will have access to the following two kinds of Ticket Products: Supporter Tickets (STs) are available for the three Group Matches played by the PMA (i.e. three matches between matches and 48). Conditional Supporter Tickets (CSTs) are available for the four knockout stage matches (one Round of 6, one Quarter-Final, one Semi-Final and the rd Place Match or the Final) that could potentially be played by the PMA (i.e. 4 matches between matches 49 and 64). All CSTs are conditional upon the PMA qualifying and progressing throughout the event. When a PMA is eliminated, the PMA Supporter will be refunded for any Second Round Match ticket purchased and not played by the PMA due to elimination, minus a small handling charge deducted by FIFA equivalent to USD per customer / guest, regardless of the number of Second Round Matches the PMA Supporter may have covered through their request FIFA WORLD CUP RUSSIA Ticketing Information

9 Access to PMA Supporter Tickets All STs and CSTs will be sold through FIFA.com/tickets alongside the other standard ticketing products. Sales will begin after the Final Draw in December 27. To ensure that STs and CSTs are reserved for PMA Supporters, fans wishing to apply for these tickets will need to either be: A national of the respective country of the PMA A resident of the respective country of the PMA A member of the official PMA Supporters club or a member of a ticket allocation groups designated by the PMA and approved by FIFA. The FWCTC will work closely with the PMA Supporters Club, and/or fidelity programme, in order to ensure that PMA Supporters will be awarded tickets in accordance with FIFA s Ticketing Policy, and the existing membership rules that apply for each of the PMA Supporters Clubs. ST and CST tickets will become available from 5 December 27 following the 28 FIFA World Cup Final Draw. All applications will be received prior to January 28. Where there is excess demand, applications will be entered into a Random Selection Draw conducted by the PMA. All successful PMA Supporters will be notified of the outcome of their application in February 28 and payment will be taken pursuant to the applicable sales regulations. 2.4 Special Access Tickets (SATs) SATs are available for disabled people, people with limited mobility and obese persons. SATs will be made available at Category prices for international customers and at Category 4 prices for Russian residents. SAT DEFINITION DESCRIPTION Wheelchair User For wheelchair users Clear area large enough to accommodate a wheelchair Easy Access Standard Easy Access Amenity For disabled people, people with limited mobility and people with other medical conditions For people with guide dogs or people with a medical condition with assistance dogs and people that need additional leg space due to limited mobility Aisle seat with no or minimal stepped access Easy access seat with additional clear space in front Obese Persons* For people with a BMI that is equal to or exceeds 5 kg/m 2 Easy access extra-width seat with greater load carrying capacity Companion Ticket: All ticket applicants for SATs (except for obese persons) will be offered the opportunity to receive one complimentary ticket for one accompanying person, free of charge. Eligibility Checks: For Wheelchair User, Easy Access Standard or Easy Access Amenity Tickets, presentation of a proof that is commonly and widely accepted in the ticket applicant s country of residence is required. In Russia, acceptable proofs of eligibility include a certificate of degree of disability and a medical certificate. Please note that permits for accessible parking will not be accepted as valid proof. For Obese Person Tickets, presentation of a signed doctor s note stating the person s BMI will be required. The minimum BMI in order to require and therefore be eligible for an Obese Person Ticket is 5 kg/m FIFA WORLD CUP RUSSIA Ticketing Information 9

10 2.5 Ticket Prices For the 28 FIFA World Cup, tickets are available for purchase to residents of Russia and customers purchasing a ticket in a FVTC in Russia during the last-minute sales in Russian Rubles (RUB), and to international customers in US dollars (USD). Offering tickets in different currencies for events such as the FIFA World Cup constitutes a challenge in terms of operations, finance and fair treatment for all fans. As such, to provide equal conditions for ticket buyers throughout all sales phases in spite of fluctuating exchange rates, a fixed conversion rate is set. This is standard practice at major sporting events to avoid fans purchasing tickets at different prices in different sales phases fair and equal access to tickets is one of the key priorities in FIFA s ticketing operations. Following an in-depth analysis based on the forecasts of various financial institutes for the development of the Russian Ruble, a conversion rate of 6 Russian Rubles to one US dollar was set for the ticket sales of the 28 FIFA World Cup. Residents of Russia are granted exclusive access to category 4 tickets, which is the most affordable ticket available for purchase. Russian Residents means any individuals legally residing on a permanent or temporary basis in Russia, including Russian citizens and citizens from other countries (with such foreign citizens to include, inter alia, the individuals who legally work in Russia). Individual Match Ticket Prices (Russian Rubles)* MATCH CAT CAT 2 CAT CAT 4** Wheelchair Easy Access Standard Easy Access Amenity Obese Persons Opening Match (No ), 2,4,2,2,2,2,2,2 Group Matches (No 2 to 48) 2,6 9,9 6,,28,28,28,28,28 Round of 6 (No 49 to 56) 4,7, 6,9 2,24 2,24 2,24 2,24 2,24 Quarter-Finals (No 57 to 6) 2,9 5,,5,8,8,8,8,8 Semi-Finals (No 6 & 62) 45, 28,8 7, 4,48 4,48 4,48 4,48 4,48 rd / 4th Place Match (No 6) 2,9 5,,5,8,8,8,8,8 The Final (No 64) 66, 42,6 27, 7,4 7,4 7,4 7,4 7,4 *only for Russian residents and customers purchasing a ticket from a FIFA Venue Ticketing Centre in Russia during the lastminute sales phase. **only for Russian residents Individual Match Ticket Prices (US Dollars) MATCH CAT CAT 2 CAT Wheelchair Easy Access Standard Easy Access Amenity Obese Persons Opening Match (No ) Group Matches (No 2 to 48) Round of 6 (No 49 to 56) Quarter-Finals (No 57 to 6) Semi-Finals (No 6 & 62) rd / 4th Place Match (No 6) The Final (No 64), FIFA WORLD CUP RUSSIA Ticketing Information

11 Venue Specific Ticket Series Prices (Russian Rubles)* MATCH CAT CAT 2 CAT CAT 4** Wheelchair Easy Access Standard Easy Access Amenity Obese Persons Ekaterinburg (No.2, 2, 2, 44) 5,4 9,6 25,2 5,2 5,2 5,2 5,2 5,2 Kaliningrad (No.8, 26, 6, 45) 5,4 9,6 25,2 5,2 5,2 5,2 5,2 5,2 Kazan (No.5, 2,, 4, 5) 65, 5,7 2, 7,6 7,6 7,6 7,6 7,6 Moscow Luzhniki Stadium (No., 9, 7, 5) 52,5 4,8 25,8 6,8 6,8 6,8 6,8 6,8 Moscow Spartak Stadium (No.7, 5, 29, 4, 56) 65, 5,7 2, 7,6 7,6 7,6 7,6 7,6 Nizhny Novgorod (No.2, 2,, 42, 52) 65, 5,7 2, 7,6 7,6 7,6 7,6 7,6 Rostov-on-don (No.9, 8, 28, 4, 54) 65, 5,7 2, 7,6 7,6 7,6 7,6 7,6 Saint Petersburg (No.4, 7, 25, 9, 55, 6) 87, 66, 42,6,6,6,6,6,6 Samara (No., 22,, 48, 5) 65, 5,7 2, 7,6 7,6 7,6 7,6 7,6 Saransk (No.6, 6, 5, 46) 5,4 9,6 25,2 5,2 5,2 5,2 5,2 5,2 Sochi (No.,,27, 8, 49) 65, 5,7 2, 7,6 7,6 7,6 7,6 7,6 Volgograd (No. 4, 24, 4, 47) 5,4 9,6 25,2 5,2 5,2 5,2 5,2 5,2 *only for Russian residents and customers purchasing a ticket from FIFA Venue Ticketing entre in Russia during the last minute sales phase. **only for Russian residents VSTs are available for all matches of the First Round (except the Opening Match), plus the round of 6, for all venues. For Saint Petersburg, VSTs are available for all matches of the First Round, plus the round of 6, plus Match 6. Venue Specific Ticket Series Prices (US Dollars) MATCH CAT CAT 2 CAT Wheelchair Easy Access Standard Easy Access Amenity Obese Persons Ekaterinburg (No.2, 2, 2, 44) Kaliningrad (No.8, 26, 6, 45) Kazan (No.5, 2,, 4, 5) Moscow Luzhniki Stadium (No., 9, 7, 5) Moscow Spartak Stadium (No.7, 5, 29, 4, 56) Nizhny Novgorod (No.2, 2,, 42, 52) Rostov-on-don (No.9, 8, 28, 4, 54) Saint Petersburg (No.4, 7, 25, 9, 55, 6) Samara (No., 22,, 48, 5) Saransk (No.6, 6, 5, 46) Sochi (No.,,27, 8, 49) Volgograd (No. 4, 24, 4, 47) Venue Specific Tickets are available for all matches of the First Round (except the Opening Match), plus the round of 6, for all venues. For Saint Petersburg, VSTs are available for all matches of the First Round, plus the round of 6, plus Match FIFA WORLD CUP RUSSIA Ticketing Information

12 Team Specific Ticket Series (Russian Roubles) COST PER TEAM SPECIFIC TICKET NUMBER OF MATCHES MAX. NO.OF TICKETS CAT CAT 2 CAT SAT GM R6 QTR SEMI FINAL TST- 4,58 2,67 2,79 4,224 TST ,75 44,88 28,8 6,688 TST-5 5 8,84 6,7 9,9,868 TST-6 6,4 9,9 58,74 5,796 TST-7 7 2,94 4,25 88,77 2,54 TICKET SERIES *The prices for each Team Specific Ticket include a % service fee. Team Specific Ticket Series (US Dollars) COST PER TEAM SPECIFIC TICKET NUMBER OF MATCHES MAX. NO.OF TICKETS CAT CAT 2 CAT SAT GM R6 QTR SEMI FINAL TST TST TST TST TST TICKET SERIES *The prices for each Team Specific Ticket include a % service fee. MATCH PRODUCT TYPE CAT CAT 2 CAT SAT Supporter Tickets and Conditional Supporter Tickets (Russian Roubles) Opening Match (No ) Supporter Ticket, 2,4,2,2 Group Matches (No 2 to 48) Supporter Ticket 2,6 9,9 6,,28 Round of 6 (No 49 to 56) Conditional Support Ticket 6,7 2,2 7,59 2,464 Quarter-Finals (No 57 to 6) Conditional Support Ticket 24,9 6,8,55 4,8 Semi-Finals (No 6 & 62) Conditional Support Ticket 49,5,68 8,8 4,928 rd / 4th Place Match (No 6) Conditional Support Ticket 24,9 6,8,55 4,8 The Final (No 64) Conditional Support Ticket 72,6 46,86, 7,744 *The prices for each Conditional Supporter Ticket include a % service fee. MATCH PRODUCT TYPE CAT CAT 2 CAT SAT Supporter Tickets and Conditional Supporter Tickets (US Dollars) Opening Match (No ) Supporter Ticket Group Matches (No 2 to 48) Supporter Ticket Round of 6 (No 49 to 56) Conditional Support Ticket Quarter-Finals (No 57 to 6) Conditional Support Ticket Semi-Finals (No 6 & 62) Conditional Support Ticket rd / 4th Place Match (No 6) Conditional Support Ticket The Final (No 64) Conditional Support Ticket, *The prices for each Conditional Supporter Ticket include a % service fee FIFA WORLD CUP RUSSIA Ticketing Information

13 Opening Match Premiums The Face Price for tickets to the Opening Match for the 28 FIFA World CupTM, which will include the Opening Ceremony, is higher than the Face Price of tickets for other Group Matches. Therefore, an Opening Match premium will be added to the ticket price should the team of the purchaser s choice be drawn to play in the Opening Match. TST Series purchased for Russian matches already include the Opening Match premium as Russia will compete in the Opening Match. The price list below shows the prices for the TST Series for Russian and Team A2. Team Specific Ticket Series (Russian Roubles) Russia and Team A2 (including Opening Match Premium) TICKET SERIES MAX. NO.OF TICKETS COST PER TEAM SPECIFIC TICKET NUMBER OF MATCHES CAT CAT 2 CAT SAT GM R6 QTR SEMI FINAL TST- 64,2 47,52 28,8 6,6 TST-4 4 8,9 59,7 5,97 8,8 TST-5 5 4,28 76,56 47,52 2,98 TST-6 6 5,78 8,24 66, 7,98 TST ,8 55, 96,6 25,652 *The prices for each Team Specific Ticket include a % service fee. Team Specific Ticket Series (US Dollars) Russia and Team A2 (including Opening Match Premium) TICKET SERIES MAX. NO.OF TICKETS COST PER TEAM SPECIFIC TICKET *The prices for each Team Specific Ticket include a % service fee. NUMBER OF MATCHES CAT CAT 2 CAT SAT GM R6 QTR SEMI FINAL TST-, TST-4 4, TST-5 5,78, TST-6 6 2,56,84,6,6 TST-7 7,77 2,585,66,66 28 FIFA WORLD CUP RUSSIA Ticketing Information

14 TICKET INFORMATION. Total Number of Tickets The total number of tickets is based on the capacities of the stadia for each match. Seating Capacity STADIUM HOST CITY SEATING CAPACITY* The total seating capacity for the 28 FIFA World Cup is currently estimated at 2,926,72, comprised of the following: Ekaterinburg Arena Ekaterinburg,64 Kaliningrad Stadium Kaliningrad,484 Kazan Arena Kazan 4,8 Luzhniki Stadium Moscow 7,55 Spartak Stadium Moscow 4,465 Nizhny Novgorod Stadium Nizhny Novgorod 4,42 Rostov Arena Rostov-on-don 4,79 Saint Petersburg Stadium Saint Petersburg 6,42 Samara Arena Samara 4,882 Mordovia Arena Saransk 4,44 Fisht Stadium Sochi 4,48 Volgograd Arena Volgograd 4,479 *Subject to change 2,582,2 - Purchasable tickets 58,5 - VIP tickets for the VIP and VVIP tribune. These guests include heads of state as well as other national and international authorities 67,62 - Complimentary tickets, which, for example, are reserved for companions of SAT holders, delegations of the teams playing, commercial affiliates, observers, medical and technical staff 87,5 - Tickets for the media representatives to accommodate the TV/ radio commentary positions and media working positions, observer seats and photographer positions,4 -Contingency reserves for operational purposes The above figures are current estimates, as the final configuration has yet to be finalised for all 64 Matches. KEY Purchasable tickets (88%) VIP Tickets (2%) Complimentary Tickets (6%) Media Tickets (%) Contingency Tickets (%) 4 28 FIFA WORLD CUP RUSSIA Ticketing Information

15 .2 Customer Groups Customer Groups with Ticket Purchase Rights The following customer groups have been, or will be, granted the option to purchase tickets. FIFA Football Community 77,554 purchasable tickets have been allocated to the FIFA Football Community for FIFA and its customer groups, such as, for example, the Non-Participating Member Associations (NPMAs) or the continental confederations. Organising Committee Ticketing Constituent Groups (OCTCG) and Local Organising Committee (LOC) 77,985 purchasable tickets (representing % of the total number of purchasable tickets) have been allocated to the OCTCG and LOC, which includes purchasable tickets for host cities, stadium operators and government authorities. Participating Member Associations Football Community (PMA FC) 89,984 purchasable tickets have been allocated for the Football communities of the PMAs. PMA Supporters Broadcast Partners & FIFA TV 66,46 purchasable tickets have been allocated to the broadcast partners. Any ticket from the above inventories that is not purchased by the respective customer group will be made available for public sale. General Public Allocations A total of 799,8 purchasable tickets for all 64 matches have been reserved for international and Russian general public who can apply online through FIFA.com/tickets (internationally) and FIFA.com/bilet (in Russian). With the exception of category 4 tickets (of which there are a minimum of 5, available exclusively to residents of the Russian Federation), all tickets are made available to both the international and Russian general public. Tickets not purchased by customer groups with ticket purchase rights as listed above will be made available to the general public. Ticket Inventory Overview The following chart shows the distribution of all 2,926,72 Tickets as specified within the previous sections: 42,754 purchasable tickets have been allocated to PMA supporters. CUSTOMER GROUPS INVENTORY Marketing Affiliates 577,674 purchasable tickets have been allocated to the marketing affiliates to use them for promotional purposes. The Marketing Affiliates have historically used approximately around 8% of the Tickets they purchase for consumer promotions where the end beneficiary is a member of the general public. Hospitality Rights Holder 45,72 purchasable tickets have been allocated to the hospitality rights holder. Hospitality packages are available for purchase by companies as well as individual members of the general public. VIP Tickets 58,5 Complimentary Tickets 67,62 Media Tickets 87,5 Contingency Reserves,4 FIFA Football Community 77,554 OCTCG / LOC 77,985 PMA Football Community 89,984 Marketing Affiliates 577,674 Hospitality Rights Holder 45,72 Broadcast Partners & FIFA TV 66,46 PMA Supporters 42,754 General Public 799,8 28 FIFA WORLD CUP RUSSIA Ticketing Information 5

16 4 TICKET APPLICATION & PURCHASE 4. Ticket Application Procedures The exclusive online ticketing sales channel for the general public is the official website (internationally) and (in Russian). During the last minute sales phase, fans will also be able to buy tickets over the counter at FVTCs, established in each host city within Russia. Any tickets obtained from any other source (for example unauthorised intermediaries such as ticket brokers, internet auctions, internet ticket agents, internet or other unofficial ticket exchange platforms) will be automatically cancelled once identified and do not entitle the Ticket Holder to access the Stadium or any refund or further compensation. 4.2 Provision of Data Ticket applicants are requested to provide the following data for himself/herself and their guests: Title First Name Middle Name or Patronymic (for Russia Residents only) Full surname Date of Birth Nationality Passport (international) or ID (Russian) number Country of Residence Online Application Process Visit or Create an account within the 28 FIFA World Cup Ticketing section of the website Choose to apply for either Individual Match Tickets, Venue Series Tickets or Team Specific Tickets Choose from the available Matches/Venue Series/ Team Specific Series and the number of tickets per category in each case Register the details of the ticket applicants and his/ her guests Enter payment details of the payment card Submit the application In addition, the ticket applicant will need to provide the following contact details: Home address and delivery address (if different) Contact details ( Address, mobile phone number and home telephone number) Preferred Language 4. Ticket Delivery & Collection Tickets allocated by FIFA prior to April 28 are delivered by courier to the ticket applicant s address subject to the ticket delivery terms of service. The delivery of ticket, which is free of charge for ticket applicants, is planned to start in April/May 28 (subject to change). Tickets that were purchased after April 28, in the last minute sales phase, TSTs and CSTs for non-group Matches or tickets for which delivery by courier is not possible, are made available for collection at the FVTCs operated by FIFA in all host cities of the 28 FIFA World Cup prior to and during the tournament. For security reasons, FIFA will not make any tickets available for collection at the stadium on matchdays. All operational costs for ticket delivery and collection services are forming part of the ticket prices FIFA WORLD CUP RUSSIA Ticketing Information

17 4.4 Sales Restrictions A maximum number of four (4) tickets per match for up to 7 matches, i.e. a total of 28 Tickets for the entire event can be applied for per household. Ticket applicants have the ability to apply for IMTs, VSTs and TSTs but must still abide by the sales restrictions applicable for a household. 4.5 Payment Methods During the Random Selection Draw ( RSD ) and First Come First Served ( FCFS ) Sales Periods which will occur during Sales Phases () and (2), it will be possible to make payment for the purchase of Tickets by means of the following payment methods: For Residents of Russia: Visa payment card 4.6 Notification All ticket applicants will be sent a notification confirming the outcome of their ticket application. SALES PHASES Sales Phase () Sales Phase (2) Last minute sales phase NOTIFICATION PERIOD Random selection draw Before 6 November 27 First come first served Immediate Notification Random selection draw Before March 28 First come first served First come first served Immediate Notification Immediate Notification All successful and partially successful ticket applicants, who apply for tickets via the internet or downloadable application form at FIFA.com/tickets, will receive a confirmation message by , or SMS if an address is not available, advising them of the Tickets that they have been successfully awarded. All unsuccessful Ticket applicants applying online will also receive a message by , or SMS, advising that they have been unsuccessful in their Ticket application. Other accepted payment cards Bank Transfers Ticket Applicants can also check the status of their account at any time by checking online at FIFA.com/tickets or through the Interactive Voice Response (IVR) system. For non-russian Residents: Visa payment card Other payment cards International bank transfers will be possible for non-russian Residents, using a downloadable Ticket Application Form. During the last minute sales phase, at the FVTC locations in Russia, cash (Russian Rubles) will also be an accepted method of payment for both Russian and international customers. 7

18 5 FAN ID At the request of the Russian authorities, all fans visiting matches at the 28 FIFA World Cup Russia need to apply for a FAN ID the official identity document issued to fans. Fans are encouraged to apply for this free document as soon as possible after they received their ticket confirmation or at the latest when receiving the ticket itself. The FAN ID and a valid ticket are required for fans to be FIFA does not assume any liability or responsibility able to enter the 28 FIFA World Cup stadiums. Having a concerning the application, issuance and/or use of the FAN ID gives fans additional benefits and services provided FAN ID. by the host country, such as visa-free entry to the Russian Federation, certain free inter-host city travel and free use of public transport on match days. For further details, please visit 8 The FAN ID concept was implemented successfully for both the 24 Winter Olympics in Sochi and the FIFA Confederations Cup 27.

19 6 TICKET TERMS & CONDITIONS 6. Ticketing Sales Regulations The ticketing sales regulations outline the rules and procedures required during the process of applying for and purchasing tickets. It reflects all of the payment and other conditions that potential customers must be aware of, and also accept, with the submission of their application. 6.2 General Terms and Conditions Each 28 FIFA World Cup Russia ticket is an official document that provides evidence of the ticket holder s permission to enter a stadium on match day during opening hours. The General Terms and Conditions (GTCs) describe the terms and conditions that the customer needs to respect when attending the 28 FIFA World Cup Russia. The GTCs are issued prior to sale through all ticket sales channels and are available in a downloadable format online in the ticketing section at Furthermore, the GTCs are printed on the back of the tickets themselves (in the form of an abridged version containing the key information of the GTCs). 6. Transfer and Resale of Tickets Ticket transfer requests will be considered in accordance with the Ticket Transfer and Resale Policy, which will be made available by FIFA on FIFA.com/tickets at a late stage. Tickets may only be transferred or resold via official Ticket Transfer and Resale Platform. The purpose for the rule limiting ticket transfers and resales include a) event security, b) consumer protection, c) avoidance of counterfeit tickets, and d) protections of a fair prices scheme 6.4 Stadium Code of Conduct The Stadium Code of Conduct outlines in detail certain safety and security measures and policies and provides guidelines about what the 28 FIFA World Cup Russia authorities will expect in terms of behaviour from (a) every person using a match ticket, as well as (b) every other person accessing the stadium using an event accreditation for working purposes. The stadium code of conduct is available on and will be posted at the stadiums on match days. Ticket holders may not sell, offer for sale, resell, offer at auctions, donate, act as a commercial agent for another party or otherwise transfer a ticket in any way without the specific prior written consent of FIFA. 28 FIFA WORLD CUP RUSSIA Ticketing Information 9

20 7 TICKET PROGRAMMES 7. Participating Members Association After the success of FIFA s Ticket sales distribution strategy that was implemented for the 24 FIFA World Cup, the PMAs Ticketing programme for the 28 FIFA World Cup will follow similar principles. FIFA has allocated to the PMAs the following Ticket Allocations: PMA Football Community Ticket allocation PMA Supporters (including Ticket Allocation Groups) The management of the Ticket sales and distribution process, including application, confirmation, payment and delivery will be managed by the FIFA Ticketing Office (FTO) and FWCTC on behalf of FIFA. For the 28 FIFA World Cup, a total of 42,78 Purchasable Tickets have been reserved for the PMA Football Community, the PMA Ticket Allocation Groups ( TAGs ) and the PMA Supporters. Ticket Allocation Groups (TAGs) Tickets from within the PMA Supporters Ticket Allocation can be provided by FIFA to various groups identified by each respective PMA as priority groups. A group will qualify as a PMA Ticket Allocation Group if it satisfies ALL of the following criteria: The individuals within the Group must be identifiable The group must be a Football related entity Once the respective PMA has provided the details of each of the PMA Ticket Allocation Groups to the FTO, their acceptance as a PMA Allocation group will then be subject to FIFA validation. PMA Football Community Allocation Each PMA will be able to determine the allocation and distribution arrangements for their officials and guests from their PMA Football Community Allocation. Each PMA is entitled to receive, per match played 7 Football Community tickets (5 in Category, in Category 2 and in Category ). PMA Supporters and TAGs Ticket Allocation The number of tickets will be offered to each PMA s Supporters for its Group Matches is eight percent (8%) of the purchasable quota in the respective stadiums where their matches will be played. The PMA ticket quota will be split between Categories, 2, and. The allocation of the PMA ticket quota for Second Round matches is conditional upon the participation of the PMA in each of the applicable Second Round Matches. PMAs are offered a fixed number of tickets which represent eight percent (8 %) of the average number of Purchasable Tickets for all the stadiums involved at each stage of the Second Round. The group cannot be a commercial or corporate entity The individuals within the group agree to be bound by the household restrictions The group must be validated by FIFA 2

21 7.2 Hospitality Programme The exclusive hospitality designed for the 28 FIFA World Cup will give customers from every corner of the globe an experience which combines superb hospitality and international top-flight football in Russia and its iconic host cities. The FIFA Hospitality Programme offers clients premium tickets bundled together with a wide range of services such as access to hospitality facilities at the stadiums (including private suites and lounges), gourmet catering, preferential parking, entertainment and gifts. MATCH Hospitality, appointed by FIFA as the worldwide exclusive rights holder of the FIFA Hospitality Programme, provides a select variety of hospitality products meticulously designed to offer a choice of bespoke experiences at the biggest sporting show in the world. There are three Categories: Luxury, Business and Leisure which include a total of five products. Each product offers distinct characteristics to meet personal preferences, business needs and budget. MATCH Hospitality has created a global network of Sales Agents, each appointed in a specific territory (or territories), to market and sell the FIFA Hospitality programme on its behalf. Contact details of the respective agents and comprehensive product information is available in the Hospitality section on FIFA.com at Please note that only FIFA s exclusive official hospitality rights holder, MATCH Hospitality, is authorised to sell ticket-inclusive hospitality packages and only FIFA s commercial affiliates are authorised to conduct any ticketing promotions. For a full list of companies authorised to conduct prize competitions and other promotional activities in which fans have the chance to receive a ticket, please check the Marketing-Affiliates on FIFA.com at com/worldcup/organisation/partners. 8 UNAUTHORISED TICKET SALES 8. Sales Outlets All 28 FIFA World Cup Russia tickets will be exclusively available for purchase by the members of the general public on FIFA.com/tickets (FIFA.com/bilet in Russian) and, during the Last Minute Sales Phase, from the FVTCs in Russia. Any tickets obtained from any other source (for example, unauthorised intermediaries such as ticket brokers, internet auctions, internet ticket agents, internet or other unofficial ticket exchange platforms) will be automatically cancelled once identified and will not entitle the ticket holder to access the stadium or any refund or further compensation. 8.2 Use of Tickets for Commercial Purposes Tickets may not be used for any commercial purposes, such as for promotions or advertising activities or used as a prize or reward in a competition, sweepstake or incentive programme. Further details will be set forth in the GTCs. Consequences of Unauthorised Transfer, Resale or Further Use of Tickets The unauthorised transfer, resale or other prohibited use of a ticket represents a violation of the unauthorised transfer, resale or further use of Tickets is a violation of the GTCs. In such case, tickets will be automatically cancelled by FIFA. As a consequence FIFA may: a) refuse to deliver the ticket; b) refuse entry into the stadium; c) eject the ticket holder from the stadium; d) seize the ticket; e) electronically invalidate the ticket, and cancel any other tickets purchased by the ticket applicants; f) file suit to enforce the relevant terms, laws and regulations and claim damages, if appropriate; and/or g) notify governmental authorities of any such violation. In such case, the ticket holders are not entitled to any refund or further compensation. 28 FIFA WORLD CUP RUSSIA Ticketing Information 2

22 9 GLOSSARY OF TERMS CST Conditional Supporter Ticket Refers to the Tickets reserved for each PMAs own supporters for the four knockout stage matches (one Round of 6, one Quarter-Final, one Semi-Final and the rd Place Match or the Final) that could potentially be played by the PMA (i.e. 4 matches between matches 49 and 64). FIFA Ticketing AG Refers to the entity responsible for the effective implementation of all Ticketing Policies. FTO FIFA Ticketing Office Refers to the trading name used by the service provider appointed by FIFA and responsible for handling the ticketing requirements of the FIFA and LOC Ticketing Constituent Groups FVTC FIFA Venue Ticketing Centre Refers to the Ticketing Centres that will be available in each of the host cities FWCTC FIFA World Cup Ticketing Centre Refers to the trading name used by the service provider appointed by FIFA and responsible for handling the ticketing requirements of the Russian and International General Public as well as the PMA Supporters IVR Interactive Voice Response Service Refers to an automated response / information service that allows customers to contact the FWCTC to receive an update on their application status PMA Participating Member Association Refers to the 2 FIFA Member Associations taking part in the Competition SAT Special Access Ticket Refers to tickets for Customers that have special requirements, with particular reference to Disabilities ST Supporter Ticket Refers to the Tickets reserved for each PMAs own supporters and are available for the three Group Matches played by the PMA (i.e. three matches between and 48). TST Team Specific Ticket Series Refers to strips of tickets to attend matches played by a certain team VST Venue Specific Ticket Series Refers to strips of tickets to attend specific matches within a venue (for more details refer to the table in section 2.5) IMT Individual Match Ticket Refers to tickets for a specific match, which are available for all matches FIFA WORLD CUP RUSSIA Ticketing Information

23 GENERAL INFORMATION ON TICKETING. Customer Services The FIFA World Cup Ticketing Centre (FWCTC) is available to provide further information and address customer queries through the following contact methods: Interactive Voice Response (IVR) Service and Call Centre This service provides customers with a selection of automated response/information options, including the option to enter their ticket request ID in order to receive an update on their applications status. The telephone numbers for the IVR are as follows: Russian Residents: International: Both numbers contain the option for a customer to transfer the call to a Call Centre Operator. Web Contact Form Customers who visit the 28 FIFA World Cup ticketing section of will be presented with the option of completing and submitting a contact form. Prior to submitting the form, customers will be asked to provide information including name, address and subject (selected from a drop-down menu) so that the FWCTC can categorise enquiries and provide responses accurately, and on a timely basis..2 Media Enquiries For any media enquiries, please contact FIFA by the following methods: FIFA Media Department Enquiries: mediarussia@fifa.org Tel.: (toll free, from Russia), YouTube/FIFAtv VK: Facebook: 2

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