CHART COURSE ALL NEW DATES! PROFESSIONAL TRAINING CATALOG. Includes more than 50 upcoming one-hour Webinars! MAY AUGUST 2017 ALSO IN THIS

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1 Includes more than 50 upcoming one-hour Webinars! PROFESSIONAL TRAINING CATALOG ALL NEW DATES! MAY AUGUST 2017 CHART Y O U R COURSE ALSO IN THIS ISSUE Explain Employee Benefits Better and Add Value 32 Tips to Energize, Engage and Inspire Your Employees 38 On-site Training Opportunities HRCI and SHRM Credit-eligible Courses 28 Training Products and Resources 53 And more!

2 Dear Friend, CHART YOUR COURSE I had once, in regard to our commitment to learning and self-improvement, asked my class a question: What kind of boat are you? Some people are like speedboats, racing as fast as they can to the finish line in their career, while others are powerful oil tankers that can navigate the stormiest seas without going off course. Some free spirits are sailboats being carried wherever the wind blows. Most people, however, are more like a traditional runabout speedy at times, slow at others and, every once in a while, lazily floating along with the motor off and a fishing pole dangling off the side! Denise Dudley, Ph.D. Founder, SkillPath Seminars It does not matter how slowly you go as long as you do not stop. Confucius Here at SkillPath and NST, we understand that life and work sometimes get in the way of charting the course of your life. That s why we put together a collection of our most exciting training events like the seminars, conferences and workshops you ll find in this catalog. Whether you need to enhance your communication skills (verbal or written), build your assertiveness and self-confidence or acquire time and project management tips to keep your work on track, you ll get it here. Do you want harder skills? We ve got management, finance and accounting, human resources and OSHA training that will help you navigate the choppiest of seas of employee management and regulatory challenges. Plus, we have computer software training that will increase your productivity the very next day you return to work. This is the perfect time of the year to sharpen your skills. While your competition is ducking out for half-day vacations, you can be with us charting a course for success! Confucius was right it doesn t matter how slow your boat goes as long as you never stop moving forward! Thank you for letting us be your partner in this exciting journey. Sincerely, 5 KEY ADVANTAGES of attending a SkillPath or NST seminar for learning solutions you can count on 1. Take a guided tour of the most important and accurate teaching points on your specific subject matter 2. Get away from the distractions and chaos of the office, and you ll return relaxed and recharged 3. Meet and exchange ideas with other attendees 4. Prepare for an innovative learning experience like no other 5. Ask questions, share ideas and get immediate feedback from a topic expert 2 LIVE, face-to-face training is still your best way to learn!

3 SEMINARS LEADERSHIP SKILLS (SkillPath) How to Excel at Managing and Supervising People... 4 Excelling as a Manager or Supervisor... 5 Excelling as a Highly Effective Team Leader... 6 The Managers and Supervisors Conference... 6 Coaching and Teambuilding Skills for Managers and Supervisors... 7 Leadership and Management Skills for Women... 7 Dealing Effectively With Unacceptable Employee Behavior... 8 NEW! Business Analytics and Data-driven Decision Making... 8 The Conference on Leadership Development and Teambuilding... 9 CAREER SKILLS (SkillPath) How to Become a Better Communicator Communicating With Tact, Diplomacy and Professionalism NEW! Customer Service Through the Customer s Eyes Conflict Management Skills for Women The Administrative Assistants Conference The Indispensable Assistant Controlling Chaos and Thriving Under Pressure NEW! Detox Your Workplace Sparking Innovation and Creativity The Conference for Women Managing Multiple Projects, Objectives and Deadlines Fundamentals of Successful Project Management BUSINESS WRITING & MARKETING (SkillPath) Business Writing and Grammar Skills Made Easy and Fun! How to Write Effective Policies and Procedures...20 Business Writing Basics for Professionals...20 The Social Media Marketing Conference EXCEL TRAINING (SkillPath) Advanced Microsoft Excel Techniques Getting the Most From Microsoft Excel 23 HR, OSHA & FINANCE (NST) HR Law The Essentials of Collections Law Workplace Safety & OSHA Compliance...29 OSHA Safety Training: The 30-hour Compliance Course...30 NEW! The Conference on Human Resources Issues...30 NEW! Workplace Safety and OSHA Compliance for the Health Care Industry NEW! The Essentials of New Hire Onboarding FMLA Compliance Update...32 NEW! The Employer s Guide to HIPAA Privacy Compliance...33 Managing Human Resources...34 Human Resources and the Law Payroll Law MANAGEMENT & SUPERVISORY SKILLS (NST) Management & Leadership Skills for First-time Supervisors & Managers...36 The Complete Course on How to Supervise People Assertiveness Skills for Managers & Supervisors How to Successfully Make the Transition to Supervisor The Supervisor s Role as Trainer & Coach...39 Leadership & Management Skills for Women...40 EXCEL TRAINING (NST) Advanced Training for Microsoft Excel Become a Power User: Microsoft Excel 42 COMMUNICATION & MARKETING (NST) The Copywriter s Workshop...43 Social Media Marketing...44 Essential Skills of Dynamic Public Speaking...44 How to Communicate With Tact, Professionalism and Diplomacy...45 Breaking Bad Communication Habits...46 Business Grammar & Proofreading...46 Digital Marketing Boot Camp PROFESSIONAL DEVELOPMENT (NST) Managing Multiple Priorities & Projects The Extraordinary Administrative Professional Strengthening Your People Skills in the Workplace...49 Organization Skills for the Overwhelmed! ARTICLES WEBINARS LIVE Webinar Training LEARNING RESOURCES CDs, s and more ON-SITE TRAINING Corporate Strategies by SkillPath NST Enterprise Learning Solutions STAR YOUR SATISFACTION GUARANTEED! Your complete satisfaction is important to us. If you re dissatisfied for any reason, let us know right away we ll issue you a refund or arrange for you to attend another SkillPath or NST program. It s that simple. SkillPath. All rights reserved. SkillPath is a registered trademark and the NST logo is a trademark of the Graceland College Center for Professional Development and Lifelong Learning, Inc. Reg. U.S. Patent Trademark Office. All trademarks are the property of their respective owners. SkillPath claims no ownership interest in the trademarks. IT S EASY TO ENROLL IN ANY OF OUR COURSES: CALL TOLL-FREE! ENROLL ONLINE For SkillPath training opportunities, visit: For NST seminars and workshops, go to: to enroll@skillpath.com By fax or mail: See pages 24 and 51 for more details Interested in an affordable quality education? Consider our parent institution, Graceland University. Graceland University was established in 1895 as a non-sectarian liberal arts institution of higher learning. It operates campuses in Lamoni, Iowa, and Independence, Missouri, and offers degree completion programs at three other satellite locations in the Midwest. Students from nearly every state and 40 nations choose from more than 50 academic majors and programs at Graceland and its graduate online education program consistently ranks as one of the nation s best. For more information about Graceland, go to 3

4 LEADERSHIP SKILLS Our leadership seminars teach you the foundational skills and techniques of supervising people and give you innovative ways to apply them in today s not-so-predictable work world. Being a leader isn t always easy. Let us help you prepare for the rocky road every supervisor travels, while making the journey less painful and infinitely more successful. How to Excel at Managing and Supervising People TWO-DAY WORKSHOP $299 per person $269 each for 4 or more If you want to improve the key skills needed to boost performance, productivity and your bottom line, you ve come to the right place. In just two days, you ll gain skills that will give you a tremendous edge in your job now and throughout your professional future. If you re new to supervising people, this upbeat workshop will break you in fast. If you re experienced, it will help you polish your skills to get even better. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Oakland August Palm Springs August Sacramento August San Jose August CONNECTICUT Norwalk May 9 10 Waterbury May DISTRICT OF COLUMBIA Washington, DC May Daytona Beach July Ft. Lauderdale May 4 5 Ft. Myers May 2 3 Lakeland June GEORGIA Athens May Atlanta May Atlanta June Augusta July Chicago May Chicago June Naperville May Oak Brook May Oakbrook Terrace June Springfield June Urbana June Bloomington May 4 5 Indianapolis May 2 3 KANSAS Overland Park June 7 8 MAINE Bangor June 1 2 MARYLAND Annapolis May 4 5 Baltimore May 8 9 Baltimore June College Park May 1 2 Frederick May MASSACHUSETTS Framingham August Springfield July Worcester June MICHIGAN Farmington Hills May Troy June Kansas City May 8 9 NEVADA Elko May NEW JERSEY Atlantic City August 2 3 Edison June Princeton July 31 August 1 Buffalo June Hauppauge August 7 8 New York August 9 10 Rochester August Syracuse June NORTH CAROLINA Elizabeth City May Raleigh July Winston-Salem July NORTH DAKOTA Fargo June Canton May Cleveland June 8 9 Columbus June 1 2 OREGON Bend May Washington June 1 2 West Chester May SOUTH CAROLINA Columbia July Greenville August 1 2 Conroe May 2 3 Dallas May Dallas June Ft. Worth May Houston May 4 5 Houston June 5 6 McAllen June 7 8 VIRGIN ISLANDS St. Croix June VIRGINIA Virginia Beach May EXCLUSIVELY AT SKILLPATH.COM 4 To enroll, call toll-free or see page 24.

5 Excelling as a Manager or Supervisor $99 per person $89 each for 4 or more Being a good manager or supervisor depends on your ability to get things done through others. This intensive day of training offers solutions to help you fully achieve your potential as a true leader who commands the respect, commitment and credibility that moves people to action. Attend this one-day workshop and begin building a foundation for a career full of managerial achievements! Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALABAMA Huntsville August 11 Mobile July 21 Phoenix May 8 Tempe June 9 Anaheim May 10 Concord July 14 Irvine June 7 Lancaster May 16 Long Beach May 19 Oakland June 21 Ontario May 11 Palm Springs May 5 Pasadena May 12 Sacramento May 12 Sacramento June 23 San Diego May 9 San Diego June 8 San Francisco June 20 San Jose July 13 Santa Monica May 18 Santa Rosa June 22 Sunnyvale June 19 Torrance June 6 Van Nuys May 17 Ventura May 15 COLORADO Denver June 21 Denver July 28 Grand Junction August 11 Greeley August 25 CONNECTICUT Waterbury August 23 DELAWARE Wilmington July 26 Ft. Lauderdale August 8 Orlando July 14 Panama City July 20 Tallahassee July 19 Tampa August 7 GEORGIA Atlanta August 10 Macon August 9 Savannah July 10 IDAHO Boise June 16 Pocatello June 15 Belleville June 27 Ft. Wayne May 19 South Bend May 1 IOWA Burlington August 4 Cedar Rapids August 3 Des Moines August 2 KENTUCKY Lexington June 7 Louisville June 6 LOUISIANA Alexandria June 15 Baton Rouge June 13 Lafayette June 14 MAINE Augusta June 5 Portland June 6 Presque Isle June 29 MARYLAND Annapolis August 8 Baltimore August 10 College Park August 9 Frederick August 15 Salisbury August 7 MASSACHUSETTS Framingham June 2 Hyannis May 31 Leominster June 1 Pittsfield May 19 Worcester August 24 MICHIGAN Flint June 20 Grand Rapids May 18 Grand Rapids June 21 Marquette May 1 Traverse City June 19 Troy May 17 MINNESOTA Bloomington June 16 Bloomington July 17 Duluth June 15 St. Cloud June 23 Worthington June 9 MISSISSIPPI Hattiesburg June 12 Columbia July 31 Kirksville August 1 Rolla June 29 St. Charles June 28 St. Louis June 26 St. Louis July 17 MONTANA Billings August 4 NEBRASKA Omaha June 9 Scottsbluff June 22 NEVADA Reno June 5 NEW JERSEY Atlantic City May 8 Cherry Hill May 9 Princeton May 2 Saddle Brook May 30 Toms River May 1 Binghamton May 12 Hauppauge May 3 Middletown May 4 New York May 5 New York June 7 NORTH DAKOTA Bismarck June 20 Minot June 19 Lima August 28 OREGON Portland May 19 Portland June 29 Butler July 13 Harrisburg June 9 Indiana July 12 King of Prussia May 10 King of Prussia June 8 Lancaster July 27 Reading July 28 Wilkes-Barre May 11 York August 14 RHODE ISLAND Providence May 18 Austin August 14 College Station August 10 Del Rio June 9 Longview June 16 Midland August 11 UTAH Salt Lake City June 14 VIRGINIA Harrisonburg August 17 Reston August 16 Roanoke August 18 WASHINGTON Everett June 27 Seattle May 16 Seattle June 28 Spokane June 26 Tacoma May 18 Yakima May 17 WEST VIRGINIA Morgantown July 14 WISCONSIN Green Bay May 2 La Crosse May 3 Madison May 4 Madison June 13 Milwaukee May 5 Milwaukee June 12 Wausau June 14 WYOMING Casper August 3 EXCLUSIVELY AT SKILLPATH.COM To enroll, call toll-free or see page 24. 5

6 Excelling as a Highly Effective Team Leader TWO-DAY WORKSHOP $299 per person $269 each for 4 or more With this training, you ll develop the skills and learn the practical techniques for achieving your true potential as a team leader who earns your team s trust, respect and enthusiastic effort. Attend this powerful two-day workshop and get the solutions that other successful managers, supervisors and team leaders across the country are using to lead workers to peak levels of performance. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Phoenix June Tempe July ARKANSAS Little Rock June 1 2 Anaheim May Irvine June Pasadena May San Diego May COLORADO Denver June Denver July Golden June GEORGIA Atlanta July Atlanta August IDAHO Pocatello Aug Twin Falls Aug Oak Brook August 8 9 MICHIGAN Farmington Hills June Troy July NEBRASKA Lincoln July NEW HAMPSHIRE Portsmouth June NEW JERSEY Edison May Syracuse June NORTH CAROLINA Charlotte Aug Akron July Cleveland July Lima July Toledo July OREGON Eugene August Medford August 8 9 Portland May Salem June 1 2 Allentown June King of Prussia June Lancaster May SOUTH DAKOTA Sioux Falls May TENNESSEE Johnson City May Memphis Aug Nashville August Corpus Christi May El Paso August San Antonio May VERMONT Rutland May WASHINGTON Olympia June Seattle June Spokane June WISCONSIN Green Bay August Madison August EXCLUSIVELY AT SKILLPATH.COM The Managers and Supervisors Conference ONE-DAY CONFERENCE $149 per person $139 each for 4 or more We designed this conference for those who put their heart and soul into their job and want to perform at their very best. We ve developed two focused tracks that allow you to choose the skills that are critical to becoming a successful manager in your unique situation. Gain dozens of fresh techniques and time-tested approaches for sharpening your skills, reframing your attitude and performing at the top of your game. Don t miss it! Bring this training to your office! See page 25 for on-site details. See page 24 for details. Sacramento June 27 San Bernardino June 28 San Jose June 26 Ft. Myers August 24 Orlando August 25 Bloomington June 5 Carbondale June 7 Mt. Vernon June 9 Peoria June 6 Evansville June 8 LOUISIANA Baton Rouge May 3 Lafayette May 2 Columbia May 8 MONTANA Billings June 2 Great Falls June 1 NEBRASKA Omaha July 14 NEW HAMPSHIRE Concord July 11 Portsmouth July 10 Albany May 17 Utica May 18 Watertown May 19 NORTH CAROLINA Asheville August 9 Kinston August 3 Winston-Salem Aug. 10 Akron June 13 SOUTH CAROLINA Columbia August 8 Dallas May 9 Longview May 8 McAllen May 10 VERMONT Burlington July 12 Rutland July 13 VIRGINIA Lynchburg August 4 WEST VIRGINIA Charleston August 11 EXCLUSIVELY AT SKILLPATH.COM 6 To enroll, call toll-free or see page 24.

7 Coaching and Teambuilding Skills for Managers and Supervisors $199 per person $189 each for 4 or more If you supervise others, if you re responsible for getting results from the efforts of a group of people, then you re in charge of a team and the team s success depends on your ability to inspire support train give feedback reward. And this course will supply tools to enhance your skills in all those vital areas motivation, coaching, communication, recognition and more. Take the first step toward greater leadership effectiveness by enrolling in this one-day program now. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Phoenix May 15 CONNECTICUT Waterbury June 14 Daytona Beach May 12 Jacksonville May 11 Lakeland May 23 Melbourne May 25 Orlando May 24 Tampa May 22 GEORGIA Atlanta May 10 Atlanta June 14 Chicago May 9 Oak Brook May 10 Oakbrook Terrace June 19 Indianapolis May 8 IOWA Davenport June 21 KANSAS Overland Park June 28 LOUISIANA Lafayette July 28 New Orleans July 27 Shreveport July 21 MAINE South Portland Aug. 31 MICHIGAN Lansing July 24 Saginaw July 19 Sault Ste. Marie July 21 Traverse City July 20 MINNESOTA Bloomington May 11 Bloomington June 23 MISSISSIPPI Gulfport July 26 Columbia June 29 Kansas City May 17 NEW HAMPSHIRE Manchester August 29 Portsmouth August 30 Binghamton August 15 Ithaca August 14 New York August 16 NORTH CAROLINA Greensboro May 8 Columbus August 17 SOUTH CAROLINA Charleston June 13 Dallas July 20 Dallas August 15 Denton July 19 Houston May 16 Houston June 27 McAllen August 14 Tyler August 16 Victoria May 15 VERMONT Burlington August 28 VIRGINIA Roanoke May 9 Winchester June 23 WISCONSIN La Crosse June 22 Madison June 20 EXCLUSIVELY AT SKILLPATH.COM Leadership and Management Skills for Women TWO-DAY WORKSHOP $299 per person $269 each for 4 or more Created by women who are experts in their fields, this two-day workshop is a rare opportunity to acquire leadership skills and learn to use them to gain the respect of those you supervise. It s filled with insights into the often-overlooked talents female leaders can bring to the table and cutting-edge tactics successful top-level managers are using right now to make things happen. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Anaheim June Pasadena June Orlando June 1 2 Tallahassee May GEORGIA Atlanta May 8 9 NEVADA Reno July NEW HAMPSHIRE Concord May Portsmouth May Albany May NORTH CAROLINA Asheville June Winston-Salem June Columbus May Dayton May Allentown May Harrisburg August 7 8 King of Prussia May SOUTH CAROLINA Charleston June TENNESSEE Memphis July VIRGINIA Richmond June WASHINGTON Everett August Seattle August EXCLUSIVELY AT SKILLPATH.COM To enroll, call toll-free or see page 24. 7

8 Dealing Effectively With Unacceptable Employee Behavior By allowing poor performers to continue their negative behavior patterns, you put the productivity and effectiveness of the entire organization at risk. This workshop guides you through every stage of the discipline process, from recognizing the problem and assessing its severity, to intervention strategies and formal termination procedures. You ll return to your workplace with proven strategies for identifying nonperformers and turning their behavior around. Bring this training to your office! See page 25 for on-site details. See page 24 for details. $149 per person $139 each for 4 or more Sacramento August 28 COLORADO Denver May 30 Denver June 23 GEORGIA Atlanta May 30 MARYLAND Annapolis June 8 Baltimore June 9 Baltimore July 18 Salisbury June 7 MINNESOTA Bloomington August 16 Duluth June 1 NEVADA Elko August 29 NEW MEXICO Albuquerque May 18 Farmington May 19 Las Cruces May 17 OKLAHOMA Tulsa June 22 OREGON Klamath Falls May 23 Salem May 22 Amarillo May 15 Corpus Christi July 20 El Paso July 21 Houston July 19 Houston August 18 Lubbock May 16 WISCONSIN Green Bay August 17 Wausau May 31 EXCLUSIVELY AT SKILLPATH.COM NEW! Business Analytics and Data-driven Decision Making Business analytics is now the driving force for improved decision making and higher ROI for companies across the globe. Unfortunately, many companies slip up by not identifying their business needs properly at the start. In just one day, learn strategies the pros use to build effective business analytics practices. It s must-have training, whether you re just starting to build a business analytics process or you want to ensure your current process is as good as it can be. Bring this training to your office! See page 25 for on-site details. See page 24 for details. $299 per person $269 each for 4 or more Phoenix July 25 Sacramento July 27 San Diego July 26 COLORADO Denver May 19 Denver June 16 GEORGIA Atlanta May 5 Atlanta June 12 MINNESOTA Bloomington May 18 Bloomington June 13 Cincinnati May 3 Columbus May 4 OREGON Portland July 28 Dallas June 15 Dallas July 24 Houston June 14 EXCLUSIVELY AT SKILLPATH.COM 8 To enroll, call toll-free or see page 24.

9 The Conference on Leadership Development and Teambuilding ONE-DAY CONFERENCE $149 per person $139 each for 4 or more Top business leaders become successful by making the most of their innate talents, learning new skills and developing their leadership abilities. And so can you. Full of real-life examples, practical methods and proven techniques, this groundbreaking you-pick-the-agenda conference will teach you how to create and inspire powerful teams that become much more than the sum of the individuals involved. Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALABAMA Birmingham May 9 Huntsville May 10 Mobile June 8 Tucson July 10 ARKANSAS Fayetteville August 28 Little Rock August 29 COLORADO Colorado Springs May 4 Denver May 3 Ft. Collins May 1 Golden May 2 Grand Junction May 5 CONNECTICUT Hartford June 28 DELAWARE Wilmington August 25 Ft. Lauderdale August 21 Sarasota June 6 Tallahassee June 7 GEORGIA Savannah August 30 IDAHO Boise May 22 Idaho Falls May 24 Pocatello May 23 Bloomington July 18 Oakbrook Terrace July 11 Rockford July 12 Springfield July 17 Muncie July 19 South Bend July 10 IOWA Davenport May 19 Des Moines May 17 Ft. Dodge May 18 KANSAS Hays August 8 Salina August 7 MARYLAND College Park August 22 Frederick August 23 MICHIGAN Sault Ste. Marie June 16 MISSISSIPPI Gulfport June 9 Jackson May 8 NEBRASKA Omaha May 16 Albany August 28 Buffalo August 30 Poughkeepsie June 26 Rochester May 16 Syracuse August 29 Columbus May 15 OKLAHOMA Tulsa May 30 Harrisburg August 24 Scranton June 29 RHODE ISLAND Providence June 27 SOUTH CAROLINA Columbia May 12 Greenville May 11 SOUTH DAKOTA Sioux Falls July 13 Austin May 11 Beaumont May 1 Denton May 31 El Paso May 12 Ft. Worth June 1 San Antonio August 9 Tyler June 2 VIRGINIA Charlottesville August 21 WISCONSIN Milwaukee May 15 EXCLUSIVELY AT SKILLPATH.COM MORE LEADERSHIP SKILLS RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming leadership Webinars: We recommend Finance 101 for Non-financial Managers, Productivity and Time Management for Leaders, How to Handle Tricky Employee Absenteeism Problems, Employee Development Plans 101 and Crucial Leadership Skills for Women, five of our upcoming one-hour Webinars. Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. You may also be interested in 50 Ways to Become a More Effective Leader Stay current and energized by transforming yourself into an outstanding leader through five powerful lessons on managing people and developing your leadership skills. Item No ; five s and companion job aid SPECIAL CATALOG PRICE: $99.95 Leadership Best Practices Survey the traits and best practices of legendary leadership thought leaders with this 60-minute, and create a road map to success in your own leadership role, career and organization. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 To enroll, call toll-free or see page 24. 9

10 CAREER SKILLS Your future career success depends on what you do today! It s time to not only identify where you want your career to go, but to develop a solid plan to get there. Whether you want to climb up the corporate ladder, shift sideways to a different area or even tackle new challenges in a position tailored to your skills, SkillPath s training seminars will get you on your way. How to Become a Better Communicator $149 per person $139 each for 4 or more Achieving your potential is too important to be left to chance. Attend this engaging one-day seminar and you ll be equipped with the practical, proven interpersonal communication skills and techniques that can make a positive difference for you. Best of all, we ll discuss real-world issues and real-life solutions that you ll be able to put to use right away. Enroll now! Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALABAMA Montgomery August 10 Phoenix June 23 Tempe June 2 Anaheim August 10 Concord June 5 Long Beach August 11 Oakland May 9 Ontario August 9 Pasadena August 8 Sacramento May 8 Sacramento June 7 San Diego August 14 San Francisco May 10 San Jose May 11 Sunnyvale June 6 Ventura August 7 COLORADO Colorado Springs May 5 Denver May 4 Ft. Collins May 3 CONNECTICUT Hartford June 14 North Haven June 15 Norwalk June 19 Waterbury June 16 Jacksonville May 19 IDAHO Idaho Falls June 29 Indianapolis May 24 South Bend June 28 KANSAS Overland Park May 18 Salina May 19 KENTUCKY Paducah August 7 MASSACHUSETTS Braintree July 11 Danvers July 10 Fitchburg July 13 Framingham July 12 Worcester June 13 MICHIGAN Troy August 7 MISSISSIPPI Jackson July 20 Tupelo August 9 Chillicothe May 15 Columbia May 17 St. Louis May 16 MONTANA Billings August 24 Helena August 25 Missoula June 28 NEW HAMPSHIRE Manchester July 14 Portsmouth June 12 NEW JERSEY Cherry Hill June 8 Edison August 15 Freehold August 14 Morristown August 16 Princeton June 9 Buffalo August 10 Syracuse July 18 NORTH CAROLINA Charlotte August 14 Raleigh June 19 Akron May 25 Columbus August 8 OREGON Portland August 21 Bloomsburg June 5 Erie August 9 King of Prussia June 7 King of Prussia July 19 Monroeville June 28 Pittsburgh June 29 Reading June 6 TENNESSEE Nashville August 8 Dallas May 10 Dallas June 12 Houston May 8 Houston June 13 Tyler May 9 UTAH Ogden August 22 Salt Lake City August 23 EXCLUSIVELY AT SKILLPATH.COM 10 To enroll, call toll-free or see page 24.

11 Communicating With Tact, Diplomacy and Professionalism TWO-DAY WORKSHOP $299 per person $269 each for 4 or more We ve collected the most crucial, practical information on handling people, problems and situations and condensed it into two nonstop, idea-crammed days. This powerful workshop combines all facets of on-the-job interpersonal communication from speaking to writing to listening to presenting and shows you step-by-step how to master them. Don t miss this opportunity to take your communication skills and your career to the next level. Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALABAMA Huntsville May 3 4 HAWAII Honolulu May Kansas City June RHODE ISLAND Providence August ALASKA Anchorage June Phoenix August 9 10 Anaheim July Burbank July Irvine August Oakland August Ontario July Pasadena July Sacramento June 8 9 Sacramento July San Diego May 4 5 San Francisco August San Jose August Santa Rosa August Torrance July Ventura May 2 3 COLORADO Colorado Springs August Denver June Denver July Greeley July DISTRICT OF COLUMBIA Washington, DC May 9 10 Washington, DC June Daytona Beach June 7 8 Ft. Lauderdale May Ft. Lauderdale June Melbourne June Orlando May Orlando June Tampa May Tampa June 5 6 West Palm Beach August GEORGIA Atlanta June 5 6 Atlanta July Augusta June 7 8 Arlington Heights May Chicago May 3 4 Chicago June 6 7 Naperville May Oak Brook May 1 2 Oakbrook Terrace June 8 9 Peoria June Indianapolis August 2 3 IOWA Cedar Rapids May Des Moines May KANSAS Overland Park July KENTUCKY Louisville July 31 August 1 LOUISIANA New Orleans May 2 3 MARYLAND Annapolis June 1 2 Baltimore May Baltimore June College Park May Frederick May Waldorf May MASSACHUSETTS Springfield August 3 4 Taunton August 1 2 MICHIGAN Bay City May 1 2 Kalamazoo June MINNESOTA Bloomington June Bloomington July Mankato June MISSISSIPPI Gulfport August NEBRASKA Omaha May NEVADA Las Vegas August 7 8 Reno August NEW HAMPSHIRE Concord May Manchester May NEW JERSEY Cherry Hill August 9 10 Edison June 1 2 Freehold May Princeton August 7 8 Saddle Brook May NEW MEXICO Albuquerque June Las Cruces June New York June New York July NORTH CAROLINA Charlotte May 3 4 Greensboro June Raleigh May Columbus May OKLAHOMA Oklahoma City July Tulsa May 4 5 OREGON Portland May Portland June 7 8 Scranton June SOUTH CAROLINA Charleston May 1 2 Columbia August Greenville June TENNESSEE Jackson May 9 10 Johnson City June 1 2 Memphis May Nashville May 1 2 Abilene August Austin June Corpus Christi June 7 8 Houston July Houston August Longview July McAllen June 5 6 UTAH Salt Lake City June VIRGINIA Arlington May Reston June Richmond June WASHINGTON Everett May Seattle May 8 9 Seattle June 5 6 Tacoma May Wenatchee May Yakima June WISCONSIN Appleton July Milwaukee July Racine July WYOMING Cheyenne June EXCLUSIVELY AT SKILLPATH.COM To enroll, call toll-free or see page

12 NEW! Customer Service Through the Customer s Eyes $149 per person $139 each for 4 or more It s never been easier to lose a customer forever or to make them your brand champion instead! Learn how to turn the customer service support that both you and your team provide into your organization s greatest asset. From proven listening techniques to the latest social media tips, you ll boost all the most important aspects of your company s customer contact. Don t hesitate and take the chance of losing one more customer register now. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Anaheim June 21 Pasadena June 22 Sacramento June 19 San Diego June 20 GEORGIA Atlanta July 20 MARYLAND Annapolis August 10 MINNESOTA Bloomington August 30 NORTH CAROLINA Raleigh July 18 King of Prussia August 11 TENNESSEE Nashville July 19 Oak Brook August 28 Schaumburg August 29 Indianapolis July 17 OKLAHOMA Oklahoma City July 21 OREGON Portland June 23 EXCLUSIVELY AT SKILLPATH.COM Conflict Management Skills for Women $99 per person $89 each for 4 or more The truth is that most of us have learned from experience that workplace conflicts too often lead to unproductive consequences anxiety, anger, intimidation, blame and resentment. But it doesn t have to be that way. We ll teach you proven strategies that work in a variety of conflict situations from minor disagreements to potentially explosive confrontations. Learn to keep your cool, stand your ground and positively resolve conflict. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Sacramento June 22 San Francisco June 21 San Jose June 20 IDAHO Idaho Falls May 17 Twin Falls May 16 Bloomington August 30 Indianapolis August 29 KENTUCKY Louisville August 31 MARYLAND Annapolis June 14 Waldorf June 13 MONTANA Bozeman May 18 Missoula May 19 NEBRASKA Scottsbluff July 21 New York May 19 New York June 16 NORTH CAROLINA Greensboro August 7 Raleigh August 8 NORTH DAKOTA Bismarck July 19 Toledo August 28 York June 15 SOUTH DAKOTA Rapid City July 20 Austin May 18 VIRGINIA Roanoke June 12 EXCLUSIVELY AT SKILLPATH.COM 12 To enroll, call toll-free or see page 24.

13 The Administrative Assistants Conference ONE-DAY CONFERENCE $199 per person $189 each for 4 or more Assistants have never been more challenged than they are today. And that s where this valuable conference comes in. By choosing your unique training from our 10 session choices, you ll have the exciting opportunity to learn new, practical skills that will enable you to manage your job and your career with new professionalism, new authority and new success. You ll return to your office re-energized, refreshed and ready to tackle the world we guarantee it! Bring this training to your office! See page 25 for on-site details. See page 24 for details. Flagstaff August 22 Lake Havasu City August 21 Sacramento June 2 San Diego August 25 San Francisco June 1 San Jose May 31 COLORADO Denver July 17 DELAWARE Wilmington June 9 Lakeland May 2 Sarasota May 3 GEORGIA Atlanta May 4 Augusta August 29 Gainesville May 5 Macon August 28 IDAHO Boise June 19 MARYLAND Annapolis July 18 Baltimore July 19 MASSACHUSETTS Springfield May 30 MICHIGAN East Lansing May 11 Grand Rapids May 10 Saginaw May 8 Traverse City May 9 MINNESOTA Bloomington June 12 Duluth August 1 MISSISSIPPI Hattiesburg July 31 Rolla July 24 MONTANA Billings August 10 Great Falls July 28 Helena July 27 Missoula July 26 NORTH CAROLINA Charlotte August 30 Fayetteville August 16 Raleigh July 12 Wilmington August 14 NORTH DAKOTA Bismarck July 31 Columbus July 28 OREGON Salem May 24 Springfield May 25 Allentown May 18 Altoona July 21 Butler May 15 Chambersburg May 16 Lancaster July 20 Philadelphia May 19 Scranton June 2 York May 17 SOUTH CAROLINA Myrtle Beach August 15 TENNESSEE Memphis June 5 College Station June 8 Corpus Christi June 6 Dallas May 11 Ft. Worth May 12 San Antonio June 7 Temple June 9 VIRGIN ISLANDS St. Thomas May 22 VIRGINIA Fredericksburg July 11 Norfolk August 17 Richmond August 18 WASHINGTON Spokane June 20 Tacoma May 23 WISCONSIN Eau Claire May 4 Green Bay May 5 Milwaukee June 13 WYOMING Casper May 10 Quincy June 16 Ft. Wayne May 23 South Bend May 22 IOWA Davenport June 14 Des Moines June 15 LOUISIANA Alexandria June 23 Baton Rouge August 1 Lafayette June 22 New Orleans June 21 Shreveport August 2 NEBRASKA Lincoln August 7 Omaha August 8 NEW HAMPSHIRE Manchester May 31 NEW JERSEY Edison June 8 NEW MEXICO Farmington August 28 Albany August 25 Poughkeepsie June 1 Rochester August 24 Utica August 23 Watertown August 22 EXCLUSIVELY AT SKILLPATH.COM Top 10 Sources of Work Stress As an administrative assistant, you don t need to be told that the workplace can be stressful. Not only do you have to coordinate your boss s busy day, but you are often the surrogate troop leader for the rest of the department. According to a recent survey from the American Psychological Association, here are the top sources of work stress: 10. Lack of participation in decision making 9. Inflexible hours 8. Work interfering during personal or family time 7. Unrealistic job expectations 6. Too heavy of a workload 5. Long hours 4. Job insecurity 3. Uncertain or undefined job expectations 2. Lack of opportunity for growth or advancement 1. Low salaries To enroll, call toll-free or see page

14 The Indispensable Assistant $99 per person $89 each for 4 or more Outstanding assistants possess a combination of positive attributes. They re organized motivated and adept at handling the pressure of multiple tasks, deadlines and bosses. These are just the kinds of skills we ll teach you in this exciting workshop. In just one day, you ll gain practical, proven skills that will make you more productive, more valuable and more effective than ever before. Just as important, your improved skills will open the door to more responsibility, more respect and greater job satisfaction. Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALASKA Anchorage August 25 Monterey June 2 San Diego June 1 San Diego June 23 CONNECTICUT New London May 9 DELAWARE Dover May 8 DISTRICT OF COLUMBIA Washington, DC August 31 HAWAII Honolulu August 31 Bloomington June 15 Oak Brook August 22 Oakbrook Terrace July 18 Springfield June 14 Evansville June 16 Merrillville July 17 MAINE Augusta May 12 MINNESOTA Bloomington August 21 Columbia June 13 Kansas City August 18 Springfield June 2 NEW HAMPSHIRE Concord May 11 NEW JERSEY Cherry Hill July 24 NORTH DAKOTA Bismarck May 22 OKLAHOMA Tulsa July 21 OREGON Portland August 22 Salem August 23 Reading July 26 West Chester July 25 El Paso May 30 Houston May 22 Houston June 16 UTAH Salt Lake City May 31 VERMONT Burlington May 10 VIRGINIA Fairfax August 30 Roanoke July 27 Winchester August 29 WASHINGTON Seattle August 24 Spokane August 21 EXCLUSIVELY AT SKILLPATH.COM Controlling Chaos and Thriving Under Pressure TWO-DAY WORKSHOP $399 per person $349 each for 4 or more It doesn t matter what s creating the chaos in your workplace impossible deadlines, unanticipated changes, never-ending to-do lists help is on the way! In two rejuvenating days, we ll show you core principles and innovative strategies that ll help you simplify your hectic schedule, control your day instead of letting it control you and ease anxiety in all areas of your life, no matter what constraints you face. More than time management, it s stressbusting and eye-opening life management. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Phoenix May MAINE South Portland June MARYLAND Annapolis August College Park July MASSACHUSETTS Worcester July MICHIGAN Farmington Hills July Troy August MINNESOTA Bloomington May Bloomington June NEW HAMPSHIRE Concord June NEW JERSEY Cherry Hill May Morristown June Syracuse August NORTH CAROLINA Asheville May Raleigh May 9 10 Akron August Pittsburgh May SOUTH CAROLINA Greenville July EXCLUSIVELY AT SKILLPATH.COM 14 To enroll, call toll-free or see page 24.

15 NEW! Detox Your Workplace $199 per person $189 each for 4 or more Left unchecked, toxic behavior can infect your whole team or company and cause productivity to plummet. But when you attend this exciting one-day workshop, you ll learn how to neutralize negativity and tame others destructive behavior for good! This workshop is jam-packed with the practical techniques you need to stop misbehaving people from wreaking havoc in your workplace and in your personal life. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Phoenix July 17 GEORGIA Atlanta July 21 Atlanta August 21 Oak Brook July 14 Oakbrook Terrace June 21 IOWA Des Moines June 23 MINNESOTA Bloomington May 12 Bloomington June 22 Hauppauge June 20 New York June 19 New York July 19 NORTH CAROLINA Raleigh July 20 Cincinnati May 11 Columbus May 10 VIRGINIA Norfolk May 8 Richmond May 9 EXCLUSIVELY AT SKILLPATH.COM Sparking Innovation and Creativity $199 per person $189 each for 4 or more With this idea-sparking seminar, you ll learn to overcome negative beliefs and thinking habits that stifle creativity and replace old thinking with new and powerful ways to unleash your creative potential. When you do, you ll see how your new skills lead to innovations that lower costs, streamline procedures, increase productivity and power up job satisfaction. Enroll today and be on your way to a more productive, more innovative workplace. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Irvine August 9 Ontario August 10 Sacramento August 7 San Jose August 8 COLORADO Denver August 11 CONNECTICUT Hartford May 19 DELAWARE Wilmington May 18 Arlington Heights June 5 Oakbrook Terrace June 6 IOWA Des Moines July 25 KANSAS Overland Park July 26 MINNESOTA Bloomington May 4 St. Louis July 27 NEBRASKA Omaha July 24 NEW JERSEY Edison August 30 Princeton August 29 Saddle Brook August 31 OREGON Portland June 12 SOUTH DAKOTA Sioux Falls May 5 WASHINGTON Seattle June 13 WISCONSIN Appleton May 3 Madison May 2 Milwaukee May 1 EXCLUSIVELY AT SKILLPATH.COM To enroll, call toll-free or see page

16 The Conference for Women ONE-DAY CONFERENCE $149 per person $139 each for 4 or more This inspiring event is filled with practical advice, life lessons and teaching points that ll be invaluable as you press toward the reality of achieving your dreams. You ll uncover the keys to writing and speaking with confidence and authority, cultivating your untapped potential to lead, standing your ground and positively resolving conflict. Attend our mix-and-match 10-session conference and find out for yourself how participating in this high-caliber event will be one of the greatest career moves of your life. Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALASKA Anchorage August 15 Fairbanks August 14 Tucson May 30 ARKANSAS Hot Springs June 16 Little Rock June 15 Chico May 16 Irvine July 11 Long Beach July 12 Pasadena July 14 Redding May 15 Sacramento May 17 San Bernardino May 18 San Diego May 19 Santa Monica July 13 COLORADO Colorado Springs August 3 Denver August 2 Ft. Collins July 31 Golden August 1 Pueblo August 4 CONNECTICUT Hartford May 18 Norwalk May 17 Waterbury May 16 DELAWARE Wilmington May 4 DISTRICT OF COLUMBIA Washington, DC July 10 Daytona Beach May 19 Ft. Lauderdale May 17 Ft. Pierce May 18 Tampa May 16 GEORGIA Athens August 24 Atlanta August 25 Augusta May 15 IDAHO Idaho Falls July 25 Bloomington May 11 Carbondale August 11 Kankakee August 7 Mendota August 28 Oakbrook Terrace August 29 Urbana May 12 Evansville August 10 Lafayette August 9 Muncie August 8 KENTUCKY Louisville May 5 LOUISIANA Lake Charles August 3 MAINE Augusta June 6 Bangor June 5 MARYLAND Baltimore May 5 College Park May 12 Cumberland May 24 Frederick May 25 Salisbury May 11 MASSACHUSETTS Taunton August 31 Worcester August 30 MICHIGAN Dearborn May 2 Flint May 1 Grand Rapids June 6 Marquette June 9 Saginaw June 5 MINNESOTA Bloomington August 2 Mankato May 3 MISSISSIPPI Tupelo June 14 Joplin July 25 St. Charles May 9 St. Louis May 10 MONTANA Billings June 7 Butte June 8 Great Falls June 9 NEBRASKA Grand Island June 29 Omaha June 28 NEW HAMPSHIRE Manchester June 7 NEW JERSEY Atlantic City May 3 Cherry Hill August 4 Edison August 7 Freehold May 2 Princeton May 1 NEW MEXICO Albuquerque August 29 Binghamton August 9 Mayville June 27 NORTH CAROLINA Raleigh May 8 Winston-Salem June 12 NORTH DAKOTA Fargo May 1 Akron June 1 Cincinnati May 4 Cleveland June 2 Columbus June 26 Lima May 3 OKLAHOMA Oklahoma City June 27 OREGON Eugene August 18 Salem August 17 Altoona May 22 Chambersburg July 31 Du Bois June 28 Erie June 29 Johnstown May 23 King of Prussia August 3 New Castle May 31 Oil City May 30 Reading August 2 Scranton August 8 State College August 11 Williamsport August 10 York August 1 RHODE ISLAND Providence May 19 SOUTH DAKOTA Sioux Falls May 2 TENNESSEE Nashville June 13 Dallas August 24 Denton June 26 Ft. Worth August 25 Houston August 22 Lufkin August 21 Tyler August 23 UTAH Salt Lake City June 6 VERMONT Burlington August 29 VIRGINIA Charlottesville July 14 Richmond May 10 Roanoke July 13 Virginia Beach May 9 WASHINGTON Kennewick June 5 WEST VIRGINIA Charleston May 24 WISCONSIN Appleton June 8 La Crosse August 3 Madison June 7 Wausau August 4 WYOMING Casper July 24 EXCLUSIVELY AT SKILLPATH.COM 16 To enroll, call toll-free or see page 24.

17 Managing Multiple Projects, Objectives and Deadlines $149 per person $139 each for 4 or more If you re a person with no time to waste, this one-day workshop was designed for you. We ll teach you the tips, techniques and strategies for getting more accomplished faster and with better results than ever before. From learning how to keep multimilliondollar projects on track to seeing how to build a deadline safety net to make sure no critical deadlines ever slip by again, you ll gain vital new skills to maximize your on-the-job effectiveness. Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALABAMA Anniston May 16 Birmingham May 15 Dothan May 17 Montgomery May 31 Phoenix August 18 Tempe July 12 Tucson August 17 ARKANSAS Fayetteville May 18 Harrison May 19 Anaheim July 17 Concord June 6 Fresno June 8 Irvine August 28 Long Beach July 18 Modesto May 9 Oakland May 10 Ontario July 19 Pasadena July 20 Sacramento May 15 Sacramento June 5 San Francisco May 12 San Jose May 8 San Luis Obispo August 14 Santa Rosa May 11 Sunnyvale June 7 Torrance August 29 Van Nuys July 21 Ventura June 9 COLORADO Colorado Springs June 13 Denver May 12 Denver June 12 Golden May 11 DISTRICT OF COLUMBIA Washington, DC May 8 Gainesville May 2 Orlando August 8 Panama City July 31 Sarasota May 1 GEORGIA Atlanta July 12 Atlanta August 9 Savannah May 3 Statesboro May 4 Arlington Heights June 6 Bloomington August 9 Chicago May 1 Chicago June 5 Oak Brook May 3 Oakbrook Terrace June 7 Peoria August 10 Quincy May 15 Rockford May 17 Schaumburg May 2 Columbus July 13 Indianapolis August 8 Lafayette June 8 IOWA Davenport May 16 Des Moines May 9 Sioux City May 4 Spencer May 8 KENTUCKY Owensboro May 24 Paducah May 23 LOUISIANA Hammond August 1 New Orleans June 2 MAINE Augusta August 21 MARYLAND Baltimore August 28 MASSACHUSETTS Boston May 19 Leominster June 6 Springfield June 7 Taunton June 5 MICHIGAN Grand Rapids August 7 Jackson May 12 Lansing May 11 Troy May 10 MINNESOTA Bloomington August 15 MISSISSIPPI Columbus June 1 Joplin May 1 NEBRASKA Grand Island May 11 Lincoln May 12 Omaha May 10 NEW HAMPSHIRE Concord August 22 Keene June 28 Manchester June 29 Portsmouth June 27 NEW JERSEY Princeton August 30 NEW MEXICO Albuquerque August 1 Clovis August 4 Farmington July 31 Albany August 24 Buffalo August 9 Glens Falls August 23 New York May 17 Poughkeepsie May 18 NORTH CAROLINA Asheville July 17 Charlotte May 30 Charlotte June 26 Raleigh August 10 NORTH DAKOTA Fargo August 16 Cincinnati May 8 Cincinnati June 12 Columbus May 9 Columbus June 14 Dayton July 14 Lima June 13 OREGON Portland August 18 Allentown August 31 Erie August 8 Harrisburg May 16 King of Prussia July 21 King of Prussia August 29 Pittsburgh August 7 State College May 15 SOUTH CAROLINA Charleston May 5 TENNESSEE Chattanooga July 20 Columbia July 11 Johnson City July 18 Knoxville July 19 Memphis July 21 Nashville June 15 Nashville July 10 Arlington August 24 Austin August 22 Dallas August 25 El Paso August 2 Ft. Worth August 23 Houston July 27 Houston August 21 San Antonio July 28 VIRGINIA Bristol May 31 Charlottesville May 11 Fredericksburg May 23 Harrisonburg May 10 Lynchburg May 12 Richmond May 22 Winchester May 9 WASHINGTON Spokane June 2 WEST VIRGINIA Charleston June 1 Morgantown June 2 WISCONSIN Madison May 18 Milwaukee May 19 EXCLUSIVELY AT SKILLPATH.COM To enroll, call toll-free or see page

18 Fundamentals of Successful Project Management TWO-DAY WORKSHOP $399 per person $349 each for 4 or more Keep your projects on track, on budget and on time with the tools, knowledge, insights and skills of this amazing workshop! Discover the strategies to create a plan, implement it, monitor progress, correct as necessary and deliver as promised. Learn the skills to make your projects an orderly progression of completed objectives, instead of the all-too-common helter-skelter race with disaster. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Phoenix June Tempe May Concord July 31 August 1 Sacramento July Sacramento August 9 10 San Diego August San Francisco August 7 8 Sunnyvale August 2 3 COLORADO Boulder June 6 7 Denver June Denver July Ft. Collins June CONNECTICUT Waterbury June 5 6 DELAWARE Dover August 3 4 DISTRICT OF COLUMBIA Washington, DC June Washington, DC July Daytona Beach Aug Ft. Lauderdale May Tallahassee June 5 6 Tampa May 8 9 Tampa June 7 8 Oak Brook August Indianapolis May MARYLAND Annapolis July Baltimore May 1 2 Frederick August 1 2 MASSACHUSETTS Braintree May 9 10 Danvers May Springfield June 1 2 Taunton May Worcester May MICHIGAN Grand Rapids July MINNESOTA Bloomington May 4 5 Bloomington June 8 9 St. Cloud May 2 3 NEBRASKA Omaha August NEW JERSEY Edison May 3 4 Princeton June NEW MEXICO Albuquerque June 1 2 NORTH CAROLINA Greensboro May Akron June Cincinnati June Columbus August Dayton August OKLAHOMA Oklahoma City May OREGON Portland May 2 3 Allentown June Harrisburg August Lancaster August 8 9 Pittsburgh June TENNESSEE Nashville June 1 2 Dallas June 8 9 Dallas July Houston July Houston August VIRGINIA Fredericksburg July Richmond August Winchester July WASHINGTON Seattle May 4 5 WISCONSIN Green Bay August EXCLUSIVELY AT SKILLPATH.COM MORE CAREER SKILLS RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming career skills Webinars: We recommend Developing a Professional Presence, How to Effectively Support Multiple Bosses, Project Management Skills for the Accidental Project Manager, Developing Your Emotional Intelligence and Managing Chaos & Pressure at Work, five of our upcoming one-hour Webinars. Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. You may also be interested in Project Management Essentials Add project manager to your skill set with this 60-minute and reach new heights with better quality, lower costs, shorter turnarounds and higher ROI while your stress fades away. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Time Management Tune-up Today, the new normal is having more work to do and the overwhelming sense that there s no time to get it all done. Learn simple tips to help you allocate your time, overcome bad habits and enjoy the extra hours you ll gain. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $ To enroll, call toll-free or see page 24.

19 BUSINESS WRITING & MARKETING With good writing skills being such a vital part of your career, you can t afford to have copy that isn t compelling, correct and effective. If you spend any part of your job writing from memos to ads SkillPath s seminars are guaranteed to help you become a stronger, more powerful writer, salesperson and communicator. Business Writing and Grammar Skills Made Easy and Fun! TWO-DAY WORKSHOP $299 per person $269 each for 4 or more Whether writing is your major responsibility or just part of your job, both you and your company will benefit when you attend this intensive, skill-building workshop. If you ve ever written anything that you looked at later and thought, What was I thinking? then you must enroll in this workshop today! With the tips and expertise gained from this expanded two-day course, you ll reap the benefits of more polished, more professional and more powerful written communications. Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALABAMA Birmingham May Phoenix August ARKANSAS Little Rock August Anaheim May Concord August 9 10 Irvine June Modesto August Oakland July Ontario May Pasadena May Sacramento May 4 5 Sacramento August San Francisco July San Jose July Sunnyvale August 7 8 Torrance May 9 10 Ventura May COLORADO Denver May Denver June DISTRICT OF COLUMBIA Washington, DC July Washington, DC Aug Ft. Lauderdale August 3 4 Jacksonville May GEORGIA Atlanta May Atlanta June 7 8 Macon May 9 10 HAWAII Honolulu June Arlington Heights May Chicago May Chicago June Oak Brook June Oakbrook Terrace May Rockford June 1 2 Schaumburg June KANSAS Overland Park June Wichita August KENTUCKY Louisville June 1 2 LOUISIANA Baton Rouge June 5 6 MAINE Bangor June Portland June MARYLAND Annapolis July Baltimore July Baltimore August College Park July Frederick July MASSACHUSETTS Boston August 9 10 Fitchburg August 7 8 MISSISSIPPI Jackson June 1 2 Kansas City May St. Charles May St. Louis June 1 2 MONTANA Billings May NEW JERSEY Cherry Hill June 6 7 Edison May Saddle Brook May 9 10 NEW MEXICO Albuquerque June Farmington June New York July New York July 31 August 1 NORTH CAROLINA Greensboro June Raleigh June Cincinnati August 1 2 Cleveland August 3 4 OKLAHOMA Tulsa August Lancaster August 2 3 Philadelphia May Pittsburgh May PUERTO RICO San Juan August TENNESSEE Johnson City August Memphis August Nashville August Arlington July Dallas July Dallas August Ft. Worth July Houston May McAllen July 31 August 1 San Antonio August 2 3 UTAH Salt Lake City May 4 5 VIRGIN ISLANDS St. Croix August VIRGINIA Arlington July Fredericksburg August Norfolk June Reston August Richmond June WASHINGTON Spokane May EXCLUSIVELY AT SKILLPATH.COM To enroll, call toll-free or see page

20 How to Write Effective Policies and Procedures $199 per person $189 each for 4 or more This seminar gets you up to speed on the nuts and bolts of writing and developing your organization s policies and procedures. In just one day, you ll gain hundreds of rules, strategies, guidelines and shortcuts that will make your job easier and ensure you get the results you want well-written policies and procedures that are read and understood by all. Sign up for this important workshop today! Bring this training to your office! See page 25 for on-site details. See page 24 for details. Long Beach June 26 Pasadena June 27 Ventura June 28 CONNECTICUT Cromwell June 1 DISTRICT OF COLUMBIA Washington, DC May 19 Tallahassee June 20 Oak Brook August 16 Springfield August 17 Merrillville August 15 MARYLAND Annapolis May 15 College Park May 16 Waldorf May 17 MASSACHUSETTS Taunton May 31 MICHIGAN Lansing August 14 NEVADA Las Vegas July 27 NEW HAMPSHIRE Manchester July 17 NEW MEXICO Albuquerque July 26 Albany July 18 NORTH CAROLINA Charlotte June 23 Harrisburg June 2 Austin August 9 VIRGINIA Reston May 18 EXCLUSIVELY AT SKILLPATH.COM Business Writing Basics for Professionals $149 per person $139 each for 4 or more Few tasks are as challenging as putting it in writing. But when you participate in this workshop, you ll soon earn a reputation as a business professional who is able to communicate effectively on paper. Spend one day with us, and not only will all your written communication represent you as a true professional, but it will be much more effective as well. Deliver the exact message you intend, for the exact results you need. Bring this training to your office! See page 25 for on-site details. See page 24 for details. ALABAMA Birmingham July 31 Montgomery August 1 Phoenix May 19 Tempe June 15 Concord June 13 Oakland May 1 Sacramento June 14 San Diego May 8 San Francisco May 2 San Jose May 3 Sunnyvale June 12 Ventura August 23 DISTRICT OF COLUMBIA Washington, DC May 4 Washington, DC June 9 Ft. Lauderdale May 15 Orlando May 16 Tallahassee August 2 GEORGIA Atlanta May 17 Chicago August 8 Oak Brook August 7 MARYLAND Annapolis May 2 Baltimore May 3 Baltimore June 8 Frederick May 1 MICHIGAN Ann Arbor May 8 Farmington Hills May 9 Lansing June 21 Troy June 20 NEW HAMPSHIRE Manchester May 30 Buffalo June 19 Allentown July 27 Pittsburgh July 24 State College July 25 York July 26 SOUTH CAROLINA Greenville August 14 VIRGINIA Fredericksburg May 5 EXCLUSIVELY AT SKILLPATH.COM 20 To enroll, call toll-free or see page 24.

21 The Social Media Marketing Conference ONE-DAY CONFERENCE $199 per person $189 each for 4 or more The businesses that are making money on social media don t just wing it. They set goals and objectives, follow a plan, choose and use the best tools, carefully monitor their results and faithfully measure their ROI. In other words, there are a lot of things you ll need to get up to speed on to not only get started with social media, but be successful. And this updated, two-track interactive conference is the one place you can learn it all. Bring this training to your office! See page 25 for on-site details. See page 24 for details. Tucson May 1 Pasadena June 20 San Diego June 21 COLORADO Colorado Springs May 10 Denver May 11 Ft. Lauderdale August 14 Peoria July 31 Quincy June 28 Rockford August 1 Schaumburg August 2 Springfield June 29 Ft. Wayne June 6 Indianapolis June 5 MICHIGAN Grand Rapids August 3 Troy June 7 Columbia June 27 Kansas City June 26 MONTANA Missoula May 3 NEW HAMPSHIRE Manchester August 21 NEW MEXICO Albuquerque May 9 Albany August 22 Hauppauge July 27 New York July 26 Syracuse August 23 NORTH CAROLINA Greensboro May 25 Hickory May 24 Raleigh August 31 Cleveland July 10 Columbus May 23 Butler July 12 Harrisburg July 24 Pittsburgh July 11 Reading July 25 El Paso May 8 Houston May 12 UTAH Salt Lake City May 2 WASHINGTON Seattle June 19 SOUTH CAROLINA Greenville August 30 EXCLUSIVELY AT SKILLPATH.COM MORE BUSINESS WRITING & MARKETING RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming business writing Webinars: We recommend a few of our many performance-boosting one-hour Webinars: Writing With Diplomacy, Tact & Finesse Implementing a Social Media Strategy Making Your Business Writing Mistake-free Business Writing Tips Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. You may also be interested in High-impact Communication The tools professionals use to communicate are changing quickly and dramatically. Learn the secrets of high-impact communication and how to apply them to achieve your goals, influence others and get results. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 To enroll, call toll-free or see page

22 EXCEL TRAINING Most people don t need much convincing to use Excel, the world s premier spreadsheet software. Its overwhelming popularity makes it the obvious choice for millions of number crunchers. But despite its wide use, few people know about Excel s most impressive features, how to use them or why they d want to use them in the first place. SkillPath seminars will teach you the most advanced features and functions Excel offers, allowing you to get more done in way less time. Macintosh Advanced Microsoft Excel Techniques TWO-DAY WORKSHOP Windows No matter which type of user you are now, the techniques you ll learn in this advanced two-day workshop will make your job easier and increase the sophistication of your data reporting and analyzing. If you ve ever been frustrated using Excel because you knew there had to be a better way of accomplishing your tasks, you ll soon be on your way to getting more done with this powerboosting program. Enroll today! Bring this training to your office! See page 25 for on-site details. $399 per person $349 each for 4 or more See page 24 for details. Flagstaff June Phoenix June Tempe May Anaheim June 1 2 Concord May Fresno May Long Beach May Ontario May 3 4 Palm Springs June Pasadena May 1 2 Sacramento June San Diego May San Diego June Torrance June COLORADO Denver August CONNECTICUT New London August 1 2 DELAWARE Wilmington June 1 2 Jacksonville May Lakeland July Orlando May GEORGIA Atlanta June Atlanta July IDAHO Boise June 8 9 Arlington Heights June Chicago June Naperville June Oak Brook June Oakbrook Terrace July Schaumburg July Lafayette August KANSAS Overland Park June 1 2 KENTUCKY Louisville May MARYLAND Baltimore August Bowie June Frederick June MICHIGAN Farmington Hills Aug MINNESOTA Bloomington May 8 9 Springfield May NEBRASKA Omaha May NEVADA Reno June 6 7 NEW JERSEY Cherry Hill August Edison August Saddle Brook August 9 10 Toms River August Albany May 8 9 Binghamton May Hauppauge August 3 4 Middletown July New York August 7 8 Poughkeepsie July Cincinnati August Columbus May Toledo August OKLAHOMA Oklahoma City May Tulsa May Butler May 3 4 King of Prussia May King of Prussia June Pittsburgh May 1 2 Reading August TENNESSEE Johnson City June Knoxville June Memphis June Addison June Arlington June Austin May College Station June 1 2 Dallas June 5 6 Dallas July El Paso June Houston June 7 8 Houston July VIRGINIA Arlington June Lynchburg July Virginia Beach July WEST VIRGINIA Morgantown May WISCONSIN Green Bay June 6 7 Madison June 8 9 Racine June EXCLUSIVELY AT SKILLPATH.COM 22 To enroll, call toll-free or see page 24.

23 Getting the Most From Microsoft Excel Macintosh $149 per person $139 each for 4 or more Windows Attend this workshop which includes all versions of Excel for both Windows and Macintosh and in just one fast-paced, comprehensive day, you ll pick up hundreds of power tips and techniques that will help you take advantage of the many features Excel has to offer. Learn the shortcuts that will help you turn Excel into one of the fastest, most flexible tools in your arsenal: Macros, hidden tools and commands, templates, customizing tips and much more! Bring this training to your office! See page 25 for on-site details. See page 24 for details. Tempe August 7 Tucson August 8 Bakersfield August 25 Monterey August 2 Oakland July 31 San Jose August 1 COLORADO Alamosa May 8 GEORGIA Atlanta May 15 Bloomington May 5 Oakbrook Terrace August 7 Indianapolis May 18 South Bend May 19 IOWA Davenport May 4 Ft. Dodge May 2 Spencer May 1 Waterloo May 3 MAINE Bangor May 2 Lewiston May 3 Portland May 4 Presque Isle May 1 MARYLAND Annapolis August 16 MASSACHUSETTS Taunton July 24 MICHIGAN Flint August 4 Grand Rapids July 31 Jackson August 2 Kalamazoo August 1 Lansing August 3 NEBRASKA Lincoln June 6 Norfolk June 7 North Platte June 5 NEW HAMPSHIRE Portsmouth May 5 NEW JERSEY Princeton June 5 NEW MEXICO Albuquerque May 10 Carlsbad May 12 Farmington May 9 Las Cruces May 11 Canton May 5 OREGON Portland June 19 Portland July 10 Salem June 20 Allentown June 6 Altoona June 9 Lancaster June 7 State College June 8 York August 17 SOUTH DAKOTA Rapid City May 19 UTAH Salt Lake City July 11 VIRGIN ISLANDS St. Thomas June 20 WYOMING Casper July 12 MINNESOTA Bloomington June 14 Bloomington July 24 EXCLUSIVELY AT SKILLPATH.COM MORE EXCEL TRAINING RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming Microsoft Excel Webinars: We recommend Mastering Microsoft Excel Macros, Mastering Microsoft Excel PivotTables and Organizing and Managing Data in Microsoft Excel, three of our upcoming one-hour Webinars. Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. You may also be interested in Microsoft Excel 2016 Video Training Series Excel 2016 is the most powerful version ever! These training videos are guaranteed to show you something you never knew, to teach you a faster way to do an everyday task and to make your life easier and less stressful. Item No ; three -s CATALOG PRICE: $ To enroll, call toll-free or see page

24 Did you know? You can get FREE access to all the training dates in this catalog at one low price! ONE FULL YEAR for only $499! It s a fantastic deal based on the unlimited seminar attendance* alone but that s only the beginning. Your STAR12 pass unlocks 24/7 access to on-demand seminars more than 350 Webinars, with new titles added every month quick-tip videos and much more! What s a deal like that worth to you and your career? Priceless. For all that, passes are just $499 Plus tax where applicable Corporate pricing is available call for details Become a passholder today! Call or visit us online at *Unlimited seminars applies to all one- and two-day seminars priced $399 or less. Important information Whatever your method of registration, be sure to enroll right away since space is limited. As soon as we receive your enrollment, we ll send your Express Admission Ticket. Simply bring it with you to the program and hand it to the registrar. If your ticket doesn t arrive before the workshop, be sure to go anyway. We ll be expecting you. Walk-in registrations are welcome on a space-available basis only. Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury Regulation Coughlin v. Commissioner, 203 F2d 307. Cancellations and substitutions. Cancellations received up to five business days before the workshop are refundable, minus a registration service charge. After that, cancellations are subject to the entire workshop fee, which you may apply toward a future workshop. Please note that if you don t cancel and don t attend, you are still responsible for payment. Substitutions may be made at any time. Continuing Education Credits: SkillPath offers Continuing Education Credits based on program length and completion in accordance with the National Task Force for Continuing Education guidelines for attendance at our seminars. Our courses may also qualify for other continuing education credits based on the content and specific credit hours awarded for each topic. Be sure to save your Certificate of Attendance and course outline and contact your professional licensing board or organization to verify specific requirements. Looking for reminders of seminars in your area PLUS special -only discounts? Use our easy 3-step sign-up: FIVE EASY WAYS TO ENROLL IN A SKILLPATH WORKSHOP 1. BY PHONE: For the fastest service, call us toll-free at ONLINE: Enroll online at 3. BY your enrollment to us at enroll@skillpath.com 4. BY FAX: Fax your enrollment 24 hours a day. Our fax number is Be sure the fax includes credit card or tax-exempt information. 5. BY MAIL: Mail your enrollment to us at: SkillPath Seminars P.O. Box Kansas City, MO Please include: Name and mailing address, workshop and session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information. 24 = 60004

25 Does your organization need training on-site? Whether you have 3 or 300+ people to train, we can deliver a training program designed specifically for your needs and goals. Corporate Strategies by SkillPath is an industry leader providing a strategic and innovative approach to on-site training for organizations across the globe. Our consultative and collaborative approach allows our team to develop a sound strategy with clear objectives and outcomes. The insight we gain through our strategic approach with our clients ensures we deliver competency-based, innovative and results-driven training solutions. Diverse training solutions. We understand each company requires different training resources, and since one size does not fit all, we want to ensure we meet the needs of our clients by offering a variety of training solutions: Off-the-Shelf Tailored Training Complete Customization Train-the-Trainer Content Licensing Coaching Webinar/Teleconferencing Keynote Speaking Management Engagement Innovative content. To ensure we provide the highest quality of service and products to our clients, we strive to understand the challenges and changes occurring in today s marketplace. We focus on developing content, tools and training materials to help solve the new problems of today for our clients. Expertise. Our vast knowledge of business requirements, tenure and experience allows us to make innovative and purposeful recommendations to ensure we deliver client-focused training solutions. Strategic approach. Our tenured account managers, instructional designers and trainers serve as strategic partners to collaborate with our clients to ensure business results are clearly defined and achieved through creative solutions. Our trainers. We maintain only the best trainers in the business through extensive evaluations after each training session. For your training program, we select from a group of highly talented individuals who are carefully matched by expertise, complementary skill sets and delivery style to meet your training requirements. Our staff includes over 300 dynamic professional trainers with years of real-world experience and expertise. ROI It s a prudent training investment. What better way to keep your staff at their peak than with specialized training presented by pros on the issues that matter most to you? The bottom-line payoffs are tremendous. It s guaranteed. SkillPath s on-site training comes with a 100% satisfaction guarantee. We conduct quality evaluations after each training day to ensure your complete satisfaction. CORPORATE STRATEGIES BY SKILLPATH Training Development Coaching 6900 Squibb Road P.O. Box 522 Mission, KS C Fax (913) S os@skillpath.com BEST-SELLING ON-SITE TOPICS Administrative Assistants Training Building Emotional Intelligence Business Writing Basics for Professionals Closing the Sale Coaching and Teambuilding Skills for Managers and Supervisors Creative Leadership Customer Service Dealing Effectively With Unacceptable Employee Behavior Diversity in the Workplace Effective Teamwork Strategies Excelling as a Manager or Supervisor Fundamentals of Successful Project Management How to Negotiate With Vendors and Suppliers Managing Change Managing Multiple Priorities Professional Presentation Skills Strategic Selling Understanding and Managing the Four Generations The Secrets to Being a Front Desk Superstar Discovering the Secrets of Microsoft Access How to Build Powerful PowerPoint Presentations The Essentials of Microsoft Outlook To see all course listings available for on-site training, visit: Call today! os@skillpath.com 25

26 LIVE Webinar Training What if your whole team could boost their skills at one time in just one hour for no more cost? In today s super-competitive workplace, there is absolutely no substitute for knowledge and skills. But your time is valuable, and career training is hard to squeeze into the schedule, even in the best of times. That s why our live Webinars have been designed with your needs and goals in mind. Fast, convenient and, above all, effective, our Webinars are jam-packed with the skills you need to become better and more valued in your job, more motivated in your life and a little less stressed throughout the day. Enroll today! More benefits of LIVE Webinar training: You don t have to leave your office or conference room No fancy technology is required, just a high-speed Internet connection With compact one-hour sessions, it s the best use of your precious time Trainers have been handpicked for their subject knowledge, expertise and presentation ability LIVE WEBINAR TRAINING $199 When you participate in a SkillPath/NST Webinar, your registration fee entitles you to one Webinar connection the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants. The convenience and value simply can t be beat. Please call or visit our Web page for additional topics, more pricing options and ordering information. HOW IT WORKS A few days before the date of your Webinar, you ll receive a unique registration ID and Web link that is required for connecting to your Webinar. Once you arrive, all that is needed to be connected and get today s hottest training is to log in we ll take care of the technical details and connect you to your Webinar. Remember, your registration ID may only be used once so be sure to extend the value of your training by inviting your friends and colleagues to listen in with you. UPCOMING LIVE WEBINARS MAY How to Work Effectively With People Who Act, Think & Work SO Differently From You! May 1 Stress Management for Women May 2 How to Conduct Effective Interviews May 3 Developing a Professional Presence May 4 Dealing With Difficult Situations May 5 Managing Employees Who Are Stretched to the Max May 8 Fraud Detection & Prevention for Accounts Payable May 9 How to Effectively Handle Customer Complaints May 10 Microsoft Outlook : Advanced Features and Functions May 11 Mastering Microsoft Excel Macros May 12 Finance 101 for Non-financial Managers May 15 How to Effectively Support Multiple Bosses May 16 The Essentials of Collaborative Communication May 17 Productivity and Time Management for Leaders May 18 Writing With Diplomacy, Tact & Finesse May 19 How to Comply With OSHA s Walking-Working Surfaces and Fall Protection Standard May 22 Assertiveness Skills for Front Desk Professionals May 23 Dealing With Toxic Employees: Eliminating Bad Behavior May 24 The Essentials of Employee Onboarding May 25 Mastering Microsoft Excel PivotTables May 30 Communicating With Tact & Finesse May 31 JUNE Bill Capodagli Presents Customer Service The Disney Way June 1 Top 10 Management Survival Skills for First-time Supervisors June 2 How to Remain Cool and Collected in Challenging Conversations June 5 How to Navigate the Social Dynamics of Your Organization June 6 Payroll Taxes 101 June 7 How to Handle Tricky Employee Absenteeism Problems June 8 Project Management Skills for the Accidental Project Manager June 9 Assertiveness Skills for Women June 12 Sales & Use Tax June 13 Implementing a Social Media Strategy June 14 How to Protect Your Company Against Claims of Gender Bias or Sexual Discrimination June 15 Finance and Accounting for Administrative Professionals June 16 Making Your Business Writing Mistake-free June 19 How to Effectively Communicate Employee Benefits June 20 26

27 Stress-free Relationships: How to Work With Any Personality June 21 Fall Protection: Compliance Guidelines Under ANSI s Z325 Code and OSHA s New Rule June 22 Employee Development Plans 101 June 23 Building Memory Skills June 26 Organizing and Managing Data in Microsoft Excel June 27 Leveraging LinkedIn for Recruiting June 28 Managing and Motivating the Most Challenging Employee Types June 29 Accounts Payable Compliance Best Practices June 30 JULY Developing Your Emotional Intelligence July 6 Workplace Conflict Resolution for Managers and Supervisors July 7 IRS 1099 Compliance July 10 Handling Confrontational Customers July 11 Managing Multiple Priorities for the Front Desk July 12 Breaking Bad Communication Habits July 13 The Supervisor s Guide to Giving On-target Directions, Helpful Feedback and Constructive Criticism July 14 Records Retention & Destruction for Human Resources July 17 How to Collect More Money in Less Time With Fewer Hassles! July 18 Outlook Tips, Tricks & Techniques July 19 Managing Chaos & Pressure at Work July 20 Taking Control of Tough Performance and Attitude Problems July 21 Crucial Leadership Skills for Women July 24 Business Writing Tips July 25 Incident Reporting: What OSHA Reviews July 26 How to Use Microsoft Excel PivotTables to Easily Summarize and Analyze Data July 27 Interviewing Tips: Weeding Out Bad Hires July 28 Plus additional timely topics coming this summer! WEBINAR START TIMES 2:00 p.m. Eastern 1:00 p.m. Central 12:00 p.m. Mountain 11:00 a.m. Pacific 10:00 a.m. Alaskan Check or for all future courses LIVE Webinar event Webinar plus CD- recording Webinar recording $199 $298 $199 YOUR BEST BUY! Each of our LIVE Webinars is recorded and may be purchased when you register for a LIVE event. CDs are available days after the event. 27

28 HR, OSHA & FINANCE HR policies are vital for making up the framework of your department and setting the tone for the employees in your entire workplace! Properly written policies can also keep your business out of court, which is more useful than ever with today s increased lawsuits and ever-changing legislation. With help from NST, you ll gain all the tools you need for having the right policies in place to protect you and your organization. Get all your education and certification credits with NST NST is proud to offer Continuing Education credits, HRCI certification credits and SHRM credits for eligible courses as part of our seminar training. Our partnership with these organizations shows our deep commitment to being the best learning provider in the industry. If you are looking to improve yourself, your career and your future, there is no better place than NST and our nationally recognized training programs. HR Law $149 per person When 3 attend, a 4th is free It s more important than ever for an HR staff (and any other key managers and supervisors) to possess a keen working knowledge of the fundamentals of HR law. In this comprehensive one-day workshop, we ll cover the basics of HR law in a fast-paced, plain-english way that will provide a whole new level of understanding to anyone who has to deal with the FMLA, the ADA, benefits and the thousands of other facets of employment law. See page 51 for details. ARKANSAS Fayetteville June 9 Hot Springs June 8 Jonesboro June 6 Little Rock June 7 Anaheim August 1 Long Beach August 7 Modesto August 2 Ontario August 11 Pasadena August 9 Redding August 4 Riverside August 10 Sacramento August 3 San Diego July 31 Ventura August 8 COLORADO Colorado Springs June 6 Denver June 8 Ft. Collins June 7 Grand Junction June 5 CONNECTICUT Shelton July 14 Pensacola June 20 Tallahassee June 19 Arlington Heights July 14 Chicago July 13 Oakbrook Terrace July 12 Ft. Wayne May 5 Indianapolis May 1 Lafayette May 23 South Bend July 11 IOWA Cedar Rapids June 15 Des Moines June 16 Ft. Dodge June 14 Sioux City June 13 KANSAS Topeka August 22 Wichita August 23 MAINE Augusta July 12 Bangor July 11 South Portland July 13 MICHIGAN Bay City May 16 Farmington Hills June 1 Flint June 2 Grand Rapids May 19 Kalamazoo May 18 Lansing May 15 Traverse City May 17 MINNESOTA Bloomington July 18 Mankato July 19 St. Cloud July 17 MISSISSIPPI Gulfport June 21 Cape Girardeau June 5 NEBRASKA Grand Island June 26 Lincoln June 27 Omaha June 12 Akron May 11 Cincinnati May 2 Columbus May 30 Dayton May 3 Independence May 12 Lima May 4 Toledo May 31 Youngstown May 10 OKLAHOMA Oklahoma City August 24 Tulsa August 25 Erie May 9 Pittsburgh May 8 Austin July 27 Corpus Christi August 28 Dallas July 26 El Paso June 9 Ft. Worth July 25 Houston July 28 Houston August 30 San Antonio August 29 WISCONSIN Brookfield May 24 Green Bay May 25 Madison June To enroll, call toll-free or see page 51.

29 The Essentials of Collections Law $199 per person When 3 attend, a 4th is free This fast-paced and informative one-day seminar shows you exactly what violates the Fair Debt Collection Practices Act (FDCPA) and other laws that lead to costly fines and judgments. With the help of a veteran trainer experienced in the legal pitfalls of collections law, you ll learn how to avoid the legal mistakes and get concrete information on how to legally collect the money you re owed in sticky situations like bankruptcy and out-of-town debt. See page 51 for details. Ft. Wayne May 10 Indianapolis May 11 KENTUCKY Lexington May 12 MAINE Augusta August 9 MASSACHUSETTS Taunton August 10 MICHIGAN East Lansing May 9 Cape Girardeau June 13 Columbia June 15 St. Louis June 14 Springfield June 16 NEW HAMPSHIRE Manchester August 8 OKLAHOMA Oklahoma City May 2 Tulsa May 1 TENNESSEE Memphis June 12 El Paso May 5 Houston May 3 San Antonio May 4 VERMONT Burlington August 7 WISCONSIN Brookfield August 11 Workplace Safety & OSHA Compliance $179 per person When 3 attend, a 4th is free This information-packed one-day workshop offers the cost-effective solutions you need to keep your people safe and to keep OSHA inspectors off your doorstep! You ll get a comprehensive update on the very latest in OSHA s ever-changing requirements, and you ll also find out innovative ways other organizations are successfully meeting these stringent standards without busting the budget. See page 51 for details. COLORADO Colorado Springs Aug. 22 Denver August 24 Ft. Collins August 23 CONNECTICUT Cromwell May 11 New London May 10 Daytona Beach June 19 Ft. Myers June 27 Gainesville June 20 Jacksonville June 21 Miami June 26 Orlando June 29 Tampa June 28 GEORGIA Columbus June 22 KENTUCKY Louisville July 25 LOUISIANA Baton Rouge July 21 MISSISSIPPI Hattiesburg July 20 Jackson July 19 NEW HAMPSHIRE Manchester May 9 NEW MEXICO Albuquerque August 21 Albany May 12 Buffalo May 24 East Syracuse May 22 Rochester May 23 OREGON Medford June 1 Salem May 30 Springfield May 31 Allentown May 31 Erie May 25 Harrisburg June 1 York June 2 SOUTH CAROLINA Charleston August 30 Columbia August 29 Greenville August 31 SOUTH DAKOTA Rapid City August 25 TENNESSEE Jackson July 27 Knoxville July 24 Memphis July 28 Nashville July 26 VERMONT South Burlington May 8 WEST VIRGINIA Charleston June 23 Specifically tailored to California law Anaheim June 20 Eureka June 23 Pasadena June 21 Redding June 22 Sacramento August 30 San Diego June 19 San Francisco August 29 Santa Rosa August 31 Ventura August 28 To enroll, call toll-free or see page

30 OSHA Safety Training: The 30-hour Compliance Course FIVE-DAY WORKSHOP This 30-hour compliance course is the #1 way to keep your workplace safe and compliant and save you from costly fines. And by completing this course, you ll receive your 30-hour OSHA Outreach completion card. If you only implement one strategy that saves your company from a compliance error or an employee from a life-threatening injury this program will more than pay for itself several times over. $999 per person When 3 attend, a 4th is free ALABAMA Birmingham May 8 12 Madison June 5 9 ALASKA Anchorage July Tucson June ARKANSAS Jonesboro May Little Rock May CONNECTICUT Danbury June 5 9 DELAWARE Wilmington June Melbourne July 31 August 4 GEORGIA Albany August 7 11 Atlanta May 1 5 Savannah June 5 9 HAWAII Honolulu June IDAHO Boise May Idaho Falls July 31 August 4 Arlington Heights June Bloomington August Ft. Wayne August 7 11 Indianapolis August Terre Haute July IOWA Cedar Rapids July Davenport August Mason City July 31 August 4 Sioux City July KANSAS Wichita July MARYLAND College Park May 8 12 Hagerstown June MASSACHUSETTS Springfield August MINNESOTA Bloomington August 7 11 St. Cloud July Columbia August Kansas City July 31 August 4 NEVADA Las Vegas May 1 5 Reno May 8 12 Binghamton May 1 5 OREGON Portland July Pittsburgh June State College May Wilkes-Barre July Williamsport May SOUTH DAKOTA Sioux Falls June UTAH Salt Lake City May VIRGINIA Virginia Beach June WASHINGTON Everett July Tacoma July WISCONSIN Green Bay August 7 11 Madison August WYOMING Cheyenne July NEW! The Conference on Human Resources Issues ONE-DAY CONFERENCE $249 per person When 3 attend, a 4th is free As an HR professional, you understand how important it is to keep up on all the changing laws and regulations, plus you want to stay current on which new employee management methods work. Our special two-track conference allows you to build your training as you choose from practical sessions that give vital insight and direction on interviewing; onboarding; the FLSA, FMLA and ADA; and so much more. We re certain you ll find this event a great source of up-to-the-minute information and confidence-boosting tips and techniques. See you there! See page 51 for details. Phoenix May 16 GEORGIA Atlanta June 16 TENNESSEE Nashville May 25 UTAH Salt Lake City May 15 Ft. Lauderdale June 15 Orlando June 14 NORTH CAROLINA Charlotte May 24 Raleigh May 23 Dallas June 13 Houston June To enroll, call toll-free or see page 51.

31 NEW! Workplace Safety and OSHA Compliance for the Health Care Industry Nearly 3 million people each year suffer a workplace injury that could have been easily prevented. These injuries may not only cause severe damage to your employees and their families, but can also hit you and your organization hard financially. In this program, learn what regulations apply to your facility and discover realistic ways to best comply with mandates and OSHA directives. If you have even the slightest doubt about being 100% compliant, you can t miss this special one-day workshop! See page 51 for details. $249 per person When 3 attend, a 4th is free Tampa June 12 Indianapolis June 13 NORTH CAROLINA Charlotte May 17 Raleigh May 16 Cincinnati May 19 SOUTH CAROLINA Charleston May 18 TENNESSEE Memphis June 14 Dallas June 16 Houston June 15 VIRGINIA Richmond May 15 NEW! The Essentials of New Hire Onboarding $249 per person When 3 attend, a 4th is free Are you starting new employees off the right way or driving them out the door? If you want new employees to stay, starting them out right with a proper onboarding experience is key. The onboarding program you develop today is a solid investment in the future success of your employees and company. That s why we developed this new, cutting-edge workshop to walk you through the steps of creating and delivering a positive onboarding experience using the latest research and best practices. See page 51 for details. Sacramento May 25 San Francisco May 24 COLORADO Denver June 2 Ft. Lauderdale July 25 Tampa July 24 GEORGIA Atlanta July 26 Indianapolis July 27 MINNESOTA Bloomington June 20 Kansas City June 19 NEW MEXICO Albuquerque July 28 New York June 23 Akron June 21 Columbus June 22 Dallas May 31 Houston June 1 To enroll, call toll-free or see page

32 FMLA Compliance Update $199 per person When 3 attend, a 4th is free Can you afford to make a mistake when it comes to the FMLA? Can you afford the lawsuits and court dates if you re wrong? Our expert HR trainer will shed light on the intricacies of the FMLA. You ll get perfect clarity on the different types of leave your employees can take and what qualifies for each one. After you leave this program, you ll never have to wonder again if your organization is vulnerable to a costly lawsuit. See page 51 for details. ALABAMA Montgomery May 19 Flagstaff June 12 Phoenix June 13 ARKANSAS Fayetteville July 12 Little Rock July 13 CONNECTICUT New London August 14 Ft. Lauderdale May 23 Gainesville May 10 Miami May 24 Orlando May 12 Pensacola May 18 Tallahassee May 9 Tampa May 11 West Palm Beach May 22 GEORGIA Savannah May 8 Chicago June 15 Oak Brook June 16 Ft. Wayne June 7 Merrillville June 14 KANSAS Wichita July 10 LOUISIANA Alexandria July 18 Baton Rouge July 20 Lafayette July 19 New Orleans July 21 Shreveport July 17 MASSACHUSETTS Andover August 30 Boston August 31 Holyoke August 28 Taunton August 15 Worcester August 29 MICHIGAN East Lansing August 17 Traverse City August 18 MISSISSIPPI Gulfport May 17 Jackson May 16 Tupelo May 15 Cape Girardeau July 24 Columbia July 27 Kansas City July 28 St. Charles July 25 St. Louis July 26 Springfield July 14 NEVADA Reno June 14 Dayton June 9 Lima June 8 OKLAHOMA Oklahoma City July 24 Tulsa July 11 OREGON Eugene June 22 Medford June 23 Portland June 20 Salem June 21 Allentown August 10 Altoona August 21 Harrisburg August 23 King of Prussia August 8 Lancaster August 25 Philadelphia August 7 Reading August 9 State College August 22 York August 24 RHODE ISLAND Providence August 16 Arlington June 5 Dallas June 6 Houston June 7 McAllen June 9 San Antonio June 8 WASHINGTON Bellevue August 1 Everett July 31 Olympia August 3 Tacoma August 2 Explain Employee Benefits Better and Add Value WISCONSIN Appleton May 4 Eau Claire May 2 Madison May 5 Wausau May 3 The amount of money employers spend on employee benefits is rising. But the million-dollar question is: Do employees really appreciate what they re getting and does it affect their decisions to take and stay with a job? Do they really see the value? For example, a business owner starts to wonder about continuing to offer a 401(k) retirement program. Many of the younger employees don t participate in this optional program. Those who do contribute don t ever mention it. It s a hefty expense if it s not valued. The biggest correlation between worker satisfaction/engagement and benefits isn t necessarily what benefits are being offered, but rather an employee s understanding of the benefits offered. How well employers support and educate employees when it comes to making benefits choices makes a huge difference in perception of value. Health care, retirement, flexible work options, paid time off, wellness programs and tuition reimbursement top the list of benefits offered by many businesses and of those that reportedly rank most important to employees. As a percentage of total compensation, benefit costs in 2015 were 31.3 percent, according to the U.S. Bureau of Labor Statistics. The Employee Benefit Research Institute (EBRI) showed that figure to be 28.2 percent in To enroll, call toll-free or see page 51.

33 NEW! The Employer s Guide to HIPAA Privacy Compliance HIPAA is not just for health care providers every employer, HR staff member, IT provider or manager with access to employee information is liable for its security. If you can t say with certainty that your data safeguards are compliant, you could be facing huge penalties if something goes wrong. Join us and get a crash course on the fundamentals of privacy regulations how to educate your employees between noncompliance and their use of social media and the importance of identifying who in your company is allowed access to sensitive information and who definitely isn t. See page 51 for details. $249 per person When 3 attend, a 4th is free Phoenix June 14 Anaheim July 24 Long Beach July 27 Ontario July 25 Pasadena July 26 Sacramento July 28 Arlington Heights August 24 Oakbrook Terrace August 23 Indianapolis August 22 MINNESOTA Bloomington August 25 NORTH CAROLINA Raleigh June 28 Columbus August 21 OKLAHOMA Oklahoma City June 26 TENNESSEE Nashville June 27 UTAH Salt Lake City June 13 To give you a little more cost detail: The annual price tag for one benefit category, employer-sponsored family health coverage, averaged $17,545 in 2015, according to the Kaiser Family Foundation/Health Research & Education Trust. (Workers on average pay about $5K of this premium.) The EBRI conducts value of benefits surveys to keep tabs on the self-reported importance of various benefits to employees how they affect job choices and job changes. Here are a few findings: percent of workers rank health insurance first or second in importance. This figure has stayed constant between 1999 and Retirement savings plan importance fell dramatically from , although it s still second in importance. 77 percent of survey respondents report that benefits packages are either extremely important or very important in making the decision to accept a job 54 percent of the people who said they were extremely satisfied with their benefits also said they were satisfied with their current job; only 10 percent of those who report being somewhat satisfied with their benefits say they are extremely satisfied with their job So the correlation is clear between job satisfaction and satisfaction with benefits. But the tricky part of creating this value is educating workers about benefit details and helping them make decisions on how to participate. EBRI research found that 3 in 10 employees were confused about some of their health care benefits. Enrollment was an unassisted online process. They didn t know if they had home health insurance, accident insurance, long-term care insurance, cancer insurance, etc. They didn t know how much they had spent on their benefits. They didn t contribute to retirement programs because they used this money to pay for health insurance and didn t know if they could afford to do it another way. Companies obviously want employees to understand their benefits. After all, they spend enormous amounts on them. Educating and keeping workers updated is the best way to help them really understand what you re providing. To enroll, call toll-free or see page

34 Managing Human Resources TWO-DAY WORKSHOP $399 per person When 3 attend, a 4th is free As difficult as your daily hot issues seem, they pale in comparison to your larger responsibilities as an HR professional. As the key talent management strategist for your organization, there s absolutely no better way to update your knowledge than by attending Managing Human Resources. You ll leave this comprehensive two-day course with tons of practical tools, techniques, strategies and guidelines you can use immediately to handle your HR role with greater confidence and success. See page 51 for details. ALABAMA Birmingham June Phoenix July Anaheim June 5 6 Pasadena June 7 8 COLORADO Denver July DISTRICT OF COLUMBIA Washington, DC July Ft. Lauderdale Aug Orlando August Arlington Heights May Oakbrook Terrace May 8 9 IOWA Cedar Rapids May Des Moines May KENTUCKY Louisville August 8 9 LOUISIANA Baton Rouge June Shreveport June MASSACHUSETTS Boston May 4 5 MISSISSIPPI Jackson June NEW MEXICO Albuquerque June Cincinnati August RHODE ISLAND Providence May 2 3 SOUTH CAROLINA Greenville May SOUTH DAKOTA Rapid City June 1 2 San Antonio June UTAH Salt Lake City July VIRGINIA Fairfax July Human Resources and the Law TWO-DAY WORKSHOP $299 per person When 3 attend, a 4th is free With our expert instruction, you ll be completely brought up to speed on all the critical employment regulations you need to know. You ll gain a thorough understanding of EEOC and ADA regulations. You ll learn how to comply with the Family and Medical Leave Act. Plus, you ll take part in practical exercises that give you a chance to practice and refine dozens of new HR techniques. With all that is at stake, this is an investment that is well worth your time and money to gain peace of mind. See page 51 for details. ALABAMA Birmingham August 3 4 San Francisco August San Jose August CONNECTICUT Cromwell June GEORGIA Atlanta August 1 2 Macon August MARYLAND Annapolis July MASSACHUSETTS Boston June Worcester June Cape Girardeau May 3 4 Springfield May 1 2 MONTANA Billings May Helena May NEW HAMPSHIRE Manchester June NEW JERSEY Atlantic City May Cherry Hill June 1 2 Freehold May Parsippany May New York May NORTH CAROLINA Raleigh July Winston-Salem July NORTH DAKOTA Bismarck June Fargo June Harrisburg May 9 10 SOUTH CAROLINA Charleston June 6 7 Columbia June 8 9 TENNESSEE Chattanooga July Germantown August Nashville July Lubbock August 7 8 Midland August 9 10 VIRGINIA Richmond July To enroll, call toll-free or see page 51.

35 Payroll Law $199 per person When 3 attend, a 4th is free Payroll law has become so complex and ever-changing that it s easy to make mistakes. This one-day workshop will show you exactly where you are vulnerable and, more importantly, how you can fix the problem. If you deal with payroll taxes, you won t want to miss this easy-tounderstand presentation of the latest payroll rules and regulations. Don t chance it and just assume you re doing it correctly know for sure. See page 51 for details. ALABAMA Mobile August 15 Chandler June 1 Flagstaff May 30 Phoenix May 31 Tucson June 2 Anaheim May 8 Burbank May 19 El Segundo May 18 Eureka June 12 Los Angeles May 17 Monterey June 8 Oakland June 7 Ontario May 10 Palm Springs May 11 Pasadena May 9 Redding June 5 Sacramento June 6 San Diego May 12 San Francisco June 14 San Jose June 9 Santa Rosa June 13 COLORADO Boulder June 21 Colorado Springs June 29 Denver June 22 Durango June 28 Grand Junction June 27 Pensacola August 14 HAWAII Honolulu May 15 Arlington Heights June 19 Bloomington July 27 Chicago June 21 Oakbrook Terrace June 20 Peoria July 26 Springfield July 25 Urbana July 28 Evansville August 8 Ft. Wayne August 2 Indianapolis August 4 Lafayette August 7 Merrillville June 22 South Bend August 3 IOWA Cedar Rapids July 11 Davenport July 12 Des Moines July 10 Sioux City July 27 KENTUCKY Bowling Green August 9 Lexington August 11 Louisville August 10 NEBRASKA Grand Island July 24 Lincoln July 25 Omaha July 26 NEW MEXICO Albuquerque May 2 Carlsbad May 4 Las Cruces May 3 Santa Fe May 1 NORTH DAKOTA Bismarck August 30 Fargo August 31 Grand Forks August 28 Minot August 29 Canton August 24 Dayton July 31 Independence August 25 Toledo August 1 OREGON Medford May 25 Portland May 22 Salem May 23 Springfield May 24 SOUTH DAKOTA Rapid City June 23 Sioux Falls July 28 UTAH Salt Lake City June 26 WEST VIRGINIA Charleston August 22 Morgantown August 23 WISCONSIN Appleton July 20 Brookfield July 14 Eau Claire July 18 Green Bay July 21 La Crosse July 17 Madison July 13 Wausau July 19 WYOMING Cheyenne June 20 MORE HR, OSHA & FINANCE RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming human resources and finance Webinars: We recommend a few of our many performance-boosting one-hour Webinars: How to Conduct Effective Interviews How to Effectively Communicate Employee Benefits Records Retention & Destruction for Human Resources Incident Reporting: What OSHA Reviews Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. You may also be interested in The Fair, Legal and Effective HR Skills for Managers Series This comprehensive training delivers 12 information-packed videos that provide the skills and techniques needed to protect your managers, employees and organization. Covering topics such as hiring and firing, progressive discipline, the ADA, the FMLA and much more, this video series delivers the core skills to help your business be successful while following the law. Item No ; 12 s SPECIAL CATALOG PRICE: $ To enroll, call toll-free or see page

36 MANAGEMENT & SUPERVISORY SKILLS Everyone wants to get the best from their team, and our seminars cover the most essential management skills you need to make an immediate impact on your team. If you want the best possible results every time, if you want to lead your team to greatness, this is the place to start. Management & Leadership Skills for First-time Supervisors & Managers TWO-DAY WORKSHOP This intensive two-day workshop is designed for new supervisors who want to grow their management skills and get on the fast track to achieving leadership success. Why risk your career stumbling along by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a two-day workshop away! See page 51 for details. $299 per person When 3 attend, a 4th is free Phoenix June Anaheim May Long Beach June 1 2 Modesto May 3 4 Ontario May Redding July Sacramento May San Francisco May San Jose May 1 2 Santa Rosa May 8 9 CONNECTICUT Cromwell June Danbury June New London June Shelton June DELAWARE Dover June Wilmington June Ft. Lauderdale Aug GEORGIA Atlanta August 3 4 Arlington Heights Aug Bloomington July Chicago August Oakbrook Terrace Aug. 8 9 Springfield July Columbus August Lafayette July Muncie July 31 August 1 IOWA Cedar Rapids July Davenport July Des Moines July KENTUCKY Louisville August MARYLAND Annapolis August Hagerstown August Waldorf August MASSACHUSETTS Andover August 2 3 Boston July 31 August 1 Taunton August 8 9 MICHIGAN East Lansing June MINNESOTA Bloomington June 5 6 Rochester June 7 8 Kansas City August St. Louis June 5 6 NEBRASKA Grand Island May 2 3 Lincoln May 4 5 NEW HAMPSHIRE Manchester August Portsmouth August NEW JERSEY Atlantic City June 8 9 Cherry Hill June Princeton June 6 7 NEW MEXICO Albuquerque August 9 10 Hauppauge June 1 2 New York May New York June Akron May 3 4 Toledo June Youngstown May 1 2 OKLAHOMA Oklahoma City June Tulsa June OREGON Medford July Portland July Salem July Harrisburg July York July RHODE ISLAND Providence August TENNESSEE Memphis June 1 2 Nashville May Arlington August Austin July Dallas August Denton August San Antonio July VIRGINIA Fairfax August WASHINGTON Everett July Olympia July Pasco July Spokane July Tacoma July Yakima July WISCONSIN Appleton June Brookfield June Madison June To enroll, call toll-free or see page 51.

37 The Complete Course on How to Supervise People $149 per person When 3 attend, a 4th is free Is the job of supervisor tough? Yes. Yet it s also one of the most important, and it s definitely the pathway to a fulfilling career that can offer tremendous personal rewards for your entire life. Let us help you prepare for the rocky road every supervisor travels by making the journey less painful and infinitely more successful. Reserve your seat today! See page 51 for details. Chandler July 20 Flagstaff July 18 Phoenix July 19 ARKANSAS Fayetteville August 17 Little Rock August 18 Anaheim August 4 Fresno July 26 Long Beach August 1 Modesto July 25 Ontario August 3 Pasadena August 2 Sacramento July 24 San Luis Obispo July 27 COLORADO Colorado Springs August 21 Denver August 23 Golden August 22 Daytona Beach June 27 Ft. Lauderdale June 12 Ft. Myers June 14 Gainesville June 28 Jacksonville June 29 Melbourne June 26 Miami June 13 Sarasota June 15 Tampa June 16 GEORGIA Athens May 17 Atlanta May 16 Atlanta June 9 Columbus May 15 Savannah May 18 HAWAII Honolulu August 18 KANSAS Wichita August 24 LOUISIANA Baton Rouge July 11 New Orleans May 1 MISSISSIPPI Jackson July 10 Springfield August 16 NEVADA Las Vegas July 17 NEW MEXICO Albuquerque July 21 Buffalo May 9 Rochester May 10 Syracuse May 11 NORTH CAROLINA Asheville May 9 Charlotte May 8 Greensboro May 10 Raleigh May 11 Wilmington May 12 Independence May 5 OKLAHOMA Tulsa August 23 PUERTO RICO San Juan July 25 SOUTH CAROLINA Charleston June 2 Columbia June 1 Greenville May 31 TENNESSEE Knoxville June 8 Nashville June 7 Amarillo June 19 Arlington June 20 Dallas June 21 Houston July 12 Houston August 9 McAllen July 13 San Antonio August 8 UTAH Salt Lake City August 2 WASHINGTON Seattle August 14 Spokane August 16 Tacoma August 15 WYOMING Cheyenne August 24 Assertiveness Skills for Managers & Supervisors $199 per person When 3 attend, a 4th is free Assertiveness isn t an option for success-minded managers it s a must-have skill. This powerful one-day seminar is designed to provide you with the communication essentials you need to manage with greater confidence and authority. You ll master people skills and assertive communication techniques guaranteed to give you an edge when you deal with any personality, problem or situation. See page 51 for details. Anaheim August 9 Burbank August 7 Ontario August 8 Sacramento August 11 San Diego August 10 Ft. Lauderdale July 26 Tampa July 27 MARYLAND Baltimore June 23 MICHIGAN Farmington Hills May 8 MINNESOTA Bloomington July 19 St. Cloud July 18 NEW JERSEY Cherry Hill June 21 Edison June 20 Parsippany June 19 Cincinnati May 12 Columbus May 11 Independence May 9 Philadelphia June 22 Pittsburgh May 10 TENNESSEE Nashville July 28 To enroll, call toll-free or see page

38 How to Successfully Make the Transition to Supervisor $149 per person When 3 attend, a 4th is free Featuring the proven skills and expert strategies you need, this engaging workshop will help you tackle any issue you re faced with, from communication nightmares to motivation strategies. By knowing what s expected of you and using successful supervision strategies, you ll get everything you need to be as successful at your new position as you were at your last. If you re new to management, or even the slightest bit uncomfortable supervising former peers, then you can t afford to miss this training. See page 51 for details. ARKANSAS Fayetteville May 16 Little Rock May 15 COLORADO Boulder May 9 Colorado Springs May 8 Denver May 10 Denver June 20 Greeley May 11 Pueblo June 19 CONNECTICUT Cromwell May 17 North Haven May 16 Waterbury May 15 MASSACHUSETTS Andover May 4 Boston May 3 Braintree May 2 Taunton May 1 Worcester May 5 MONTANA Helena July 21 NEW JERSEY Cherry Hill July 10 Edison June 27 Freehold June 26 Morristown June 28 Princeton July 11 Allentown June 29 Altoona June 20 Du Bois June 6 Erie June 5 Greensburg June 8 King of Prussia June 23 Lancaster June 21 New Castle June 7 Pittsburgh June 9 State College June 19 West Chester June 22 VIRGINIA Chesapeake July 28 Fairfax June 12 Richmond July 27 Roanoke July 26 WYOMING Cheyenne May 12 DISTRICT OF COLUMBIA Washington, DC June 14 Arlington Heights June 2 Bloomington May 30 Chicago May 12 Oak Brook June 1 Bloomington August 15 Evansville August 25 Ft. Wayne August 29 Indianapolis August 14 Lafayette August 16 Merrillville May 31 South Bend August 17 KANSAS Overland Park May 17 Salina May 18 Wichita May 19 MARYLAND Baltimore June 16 College Park June 13 Frederick June 15 Albany July 20 Buffalo July 17 Hauppauge July 13 Middletown August 22 New York July 12 New York August 21 Poughkeepsie July 21 Rochester July 18 Syracuse July 19 Tarrytown July 14 NORTH DAKOTA Fargo July 20 Akron August 10 Cincinnati August 7 Columbus August 9 Dayton August 8 Independence August 11 Toledo August 18 OKLAHOMA Oklahoma City May 22 Tips to Energize, Engage and Inspire Your Employees Are your employees giving their all every time? Do they feel like their work matters? Have some lost interest and become disconnected from their work? Employees who are engaged in their work who like what they re doing, believe their work is important and feel truly appreciated for their efforts perform far more effectively than those who don t. Everyone wants to be valued, but that feeling can come from many places. The biggest one, however, is from management. Your staff will mimic your energy for the job, so make sure you are demonstrating the exact kind of behavior you want from your staff. Lead by Example: Back to the Basics On a daily basis, leaders should: Say a sincere thank you to at least one employee. Give specifics about what you re thanking them for and a benefit it gives the department. Be visible be involved with company events and functions Be positive employees will read into a negative outlook or comments from leaders and assume the worst Be pleasant smile, laugh and genuinely enjoy conversations with employees 38 To enroll, call toll-free or see page 51.

39 The Supervisor s Role as Trainer & Coach $199 per person When 3 attend, a 4th is free Superior knowledge and experience don t always translate into the ability to teach others. And that s exactly why you need this fun and informative one-day seminar. It s jam-packed with proven strategies and expert techniques to help you train your staff more effectively, improving their efficiency and making you a better overall manager. Learn how the right training and coaching from you can send your team s productivity through the roof! See page 51 for details. ALABAMA Birmingham June 16 Montgomery June 15 Chandler May 19 Phoenix June 9 Tucson June 8 Anaheim June 13 Burbank June 12 Long Beach June 14 Ontario June 16 San Diego June 15 CONNECTICUT Cromwell July 31 Ft. Lauderdale May 25 Jacksonville August 4 Orlando August 2 Tampa August 3 West Palm Beach May 24 HAWAII Honolulu June 13 IDAHO Boise August 23 Idaho Falls August 22 Evansville May 5 KENTUCKY Lexington May 3 Louisville May 4 MAINE Bangor July 24 South Portland July 25 MASSACHUSETTS Andover July 28 Boston July 13 Braintree July 14 Taunton July 12 Worcester July 10 NEVADA Las Vegas May 16 Reno May 17 NEW HAMPSHIRE Manchester July 27 West Lebanon July 26 NEW JERSEY Edison August 8 Morristown August 7 NEW MEXICO Albuquerque June 6 Hauppauge August 2 New York August 3 Tarrytown August 1 OREGON Eugene June 6 Medford June 5 Portland June 8 Salem June 7 Allentown August 9 Altoona August 11 King of Prussia August 10 RHODE ISLAND Providence July 11 Tools for Basic Appreciation Never overlook the power of a simple (but specific) thank you Keep a supply of thank-you cards Make appreciation a standing agenda item on all regular meetings Require leaders to track thanks given and to whom create and keep a central spreadsheet or database of this information. Over the course of a year, it can be easy to forget who says what to whom. Provide a means for employees to thank one another peer-to-peer thanks is very powerful and builds extreme team loyalty Provide a means for customers to thank employees whom they believe do a great job Rounding With Employees Rounding is a simple and highly effective leadership tool. It involves leaders informally visiting different areas and asking employees questions to gauge what s going on. Rounding should be a regularly scheduled task for leaders at all levels of the organization. Benefits include: Easy way to stay in touch with employees Allows early problem identification Demonstrates caring and appreciation to employees Shows involvement of leadership in daily functions of company So much of what managers and supervisors do every day doesn t necessarily involve the physical aspects of their jobs or the projects on their desks. A lot of people can manage workers, but truly great leaders inspire and engage their employees to do their best every day. TENNESSEE Chattanooga May 1 Knoxville May 2 Memphis May 22 Nashville May 23 El Paso June 7 UTAH Salt Lake City May 18 WASHINGTON Pasco August 24 To enroll, call toll-free or see page

40 Leadership & Management Skills for Women $199 per person When 3 attend, a 4th is free Developed by the National Businesswomen s Leadership Association, this intensive one-day workshop is designed to build on the inherent talents and strengths to help women become more effective, more confident and more successful. Invest just one day from your busy schedule, and you ll gain the essential techniques and strategies sure to bring you career success for years to come. Don t miss this chance to build your skills fast to become a highly effective, inspiring leader others are eager to follow! See page 51 for details. ALABAMA Anniston July 12 Birmingham July 13 ALASKA Anchorage May 16 Fairbanks May 15 ARKANSAS Fayetteville July 20 Little Rock July 19 Pensacola July 14 IDAHO Boise May 11 Arlington Heights August 15 Bloomington August 30 Chicago August 16 Oak Brook August 17 Peoria August 29 Rockford August 18 Urbana August 31 Merrillville August 14 IOWA Cedar Rapids June 13 Des Moines June 9 Dubuque June 12 Ft. Dodge June 8 Sioux City June 6 KANSAS Overland Park July 11 Salina July 25 Wichita July 26 KENTUCKY Lexington August 28 LOUISIANA Baton Rouge June 14 New Orleans June 15 Shreveport June 23 MICHIGAN Ann Arbor August 24 Bay City August 9 East Lansing August 23 Farmington Hills August 25 Flint August 8 Grand Rapids August 21 Kalamazoo August 22 Marquette August 11 Traverse City August 10 MINNESOTA Bloomington May 31 Rochester June 1 St. Cloud May 30 Columbia July 12 Kansas City July 10 St. Charles July 13 St. Louis July 14 MONTANA Billings July 17 Bozeman July 18 Great Falls July 20 Missoula July 19 NEBRASKA Lincoln June 5 NEVADA Henderson May 12 OKLAHOMA Oklahoma City July 28 Tulsa July 27 OREGON Eugene May 2 Medford May 1 Portland May 4 Salem May 3 RHODE ISLAND Providence June 5 SOUTH DAKOTA Rapid City May 23 Sioux Falls June 7 Dallas June 20 Ft. Worth June 21 Houston May 25 Houston June 19 Tyler June 22 WASHINGTON Everett May 18 Kennewick May 9 Olympia May 5 Seattle May 19 Spokane May 10 Tacoma May 17 WISCONSIN Appleton August 3 Brookfield August 4 Eau Claire August 1 Green Bay August 2 Madison July 31 WYOMING Casper May 24 MORE MANAGEMENT & SUPERVISORY SKILLS RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming management Webinars: We recommend Managing Employees Who Are Stretched to the Max, Top 10 Management Survival Skills for First-time Supervisors and Workplace Conflict Resolution for Managers and Supervisors, three of our upcoming one-hour Webinars. You may also be interested in Supervisors Success Secrets Prepare to seize the rewards a supervisory role has by honing your skills and shaping your style. Discover a set of proven principles, achievable traits and common characteristics that will set the stage for your success. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. 40 To enroll, call toll-free or see page 51.

41 EXCEL TRAINING If you ve ever thought There s gotta be a better, faster way to get things done in Excel, welcome to NST s Excel training material. Although it is one of the world s most used software programs, Excel can be one of the most infuriating as well. Wouldn t it be nice to get the job done faster with less frustration? Boost your productivity, take back your valuable time and make your life at work easier when you put the power of Excel to work for you with NST s seminars. Advanced Training for Microsoft Excel $179 per person When 3 attend, a 4th is free As a veteran Excel user, you know that the software has unlimited capabilities for making your job easier and less stressful. But learning everything Excel can do can be a daunting task. This next-level workshop will teach you the most advanced features and functions Excel offers taking your level of proficiency from basic to advanced. After one day of training, you ll be amazed at how this powerful program can work for you. See page 51 for details. ALABAMA Anniston August 10 Birmingham August 9 Mobile August 7 Montgomery August 8 ALASKA Anchorage August 11 Fairbanks August 10 CONNECTICUT Cromwell June 7 Hartford June 6 Norwalk June 8 Waterbury June 9 DELAWARE Wilmington July 19 Gainesville August 2 Jacksonville August 3 Miami July 31 Orlando August 1 GEORGIA Atlanta August 11 Augusta August 4 Savannah July 24 Arlington Heights May 3 Chicago May 8 Oakbrook Terrace May 1 Bloomington May 10 Columbus May 11 Lafayette May 9 Merrillville May 2 KENTUCKY Lexington May 15 MARYLAND Baltimore July 14 MASSACHUSETTS Andover May 17 Boston May 18 Springfield June 19 Taunton May 19 Worcester June 5 MICHIGAN Ann Arbor May 11 East Lansing May 10 Farmington Hills May 12 Grand Rapids May 9 Jackson May 5 Kalamazoo May 4 Traverse City May 8 NEW HAMPSHIRE Manchester May 16 West Lebanon June 28 NEW JERSEY Atlantic City July 17 Cherry Hill July 18 Edison June 16 Parsippany June 15 Albany June 20 Buffalo June 23 Glens Falls June 26 Melville June 12 New York June 13 Rochester June 22 Syracuse June 21 Tarrytown June 14 NORTH CAROLINA Asheville July 25 Charlotte August 21 Greensboro August 23 Greenville July 27 Hickory August 22 Kinston July 28 Raleigh July 26 NORTH DAKOTA Bismarck June 16 Fargo June 15 Cincinnati May 12 Harrisburg July 21 King of Prussia July 20 RHODE ISLAND Providence June 29 VERMONT Burlington May 15 Rutland June 27 VIRGINIA Charlottesville July 11 Fairfax July 13 Harrisonburg July 12 Roanoke August 24 WASHINGTON Pasco August 31 Seattle August 29 Tacoma August 30 To enroll, call toll-free or see page

42 Become a Power User: Microsoft Excel $139 per person When 3 attend, a 4th is free Learn the user-friendly shortcuts, tips, tricks and time-saving commands that busy professionals like you swear by to get the most out of Microsoft Excel. This skill-boosting one-day workshop is designed specifically to uncover the many ways Excel can make your job easier. Your expert instructor will use our exclusive hands-off training approach that features state-of-the-art projection equipment. This method guarantees that you ll learn and retain a maximum amount of information in a minimum amount of time! See page 51 for details. ALASKA Anchorage May 30 Concord June 14 Fresno August 3 Long Beach August 23 Los Angeles August 24 Modesto June 21 Oakland May 11 Ontario August 22 Palo Alto June 15 Sacramento August 4 San Diego August 21 San Jose May 10 Santa Rosa June 16 Ft. Lauderdale May 3 Ft. Myers May 4 Lakeland May 1 Melbourne May 2 IOWA Des Moines August 11 KANSAS Overland Park June 20 Topeka June 19 KENTUCKY Paducah July 20 LOUISIANA Baton Rouge May 17 Lafayette May 18 New Orleans May 16 Cape Girardeau July 21 Kansas City June 21 St. Charles June 22 St. Louis June 23 NEBRASKA Omaha June 8 NEVADA Las Vegas May 12 Akron July 18 Independence July 19 Lima July 11 Toledo July 17 Pittsburgh July 10 SOUTH CAROLINA Greenville June 23 SOUTH DAKOTA Sioux Falls June 9 Arlington May 23 Austin July 10 Dallas May 22 Denton May 25 Ft. Worth May 24 Houston May 19 WASHINGTON Bellevue June 1 Everett June 2 Olympia May 11 Pasco May 9 Seattle May 31 Spokane May 8 Tacoma May 12 Yakima May 10 WISCONSIN Brookfield August 8 Madison August 10 Racine August 9 MORE EXCEL TRAINING RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming Microsoft Excel Webinars: We recommend a few of our many performance-boosting one-hour Webinars: Mastering Microsoft Excel Macros Mastering Microsoft Excel PivotTables How to Use Microsoft Excel PivotTables to Easily Summarize and Analyze Data Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. You may also be interested in Microsoft Excel 2016 Video Training Series Excel 2016 is the most powerful version ever! These training videos are guaranteed to show you something you never knew, to teach you a faster way to do an everyday task and to make your life easier and less stressful. Item No ; three -s CATALOG PRICE: $ To enroll, call toll-free or see page 51.

43 COMMUNICATION & MARKETING Successful business professionals have one thing in common the ability to positively communicate with others. No matter how awkward you might feel you are, the skills you ll take away from an NST seminar are sure to make you a more credible, confident, persuasive communicator the very next day. The Copywriter s Workshop TWO-DAY WORKSHOP $899 per person When 3 attend, a 4th is free Great copywriting will make your marketing materials, Web traffic and customer engagement all see instant improved results. And you don t need to be Hemingway to learn how to create fresh and evergreen content for your organization. No matter if your message is a 140-character Tweet or an eight-page sales letter, the skills you take from this two-day event will ensure that your copy is powerful and effective. You ll walk away knowing how to grab your readers attention and hold on to it. Anaheim June Pasadena June San Diego June COLORADO Colorado Springs May Denver May DELAWARE Wilmington July 31 August 1 Melbourne July Sarasota July HAWAII Honolulu June Springfield August Evansville August IOWA Des Moines August KANSAS Overland Park May 4 5 LOUISIANA Baton Rouge August 9 10 MAINE Portland May 9 10 MARYLAND College Park July Frederick July MASSACHUSETTS Framingham June Springfield June MINNESOTA Bloomington August MISSISSIPPI Jackson August 7 8 Columbia May 2 3 St. Louis May NEW HAMPSHIRE Manchester May NEW JERSEY Cherry Hill May 1 2 Princeton August 2 3 Buffalo June 1 2 Rochester May NORTH CAROLINA Greensboro August Cincinnati May OKLAHOMA Oklahoma City July OREGON Eugene June 7 8 Portland June 5 6 Philadelphia May 3 4 York July SOUTH CAROLINA Greenville August Dallas July Ft. Worth July Houston July Ways to Break the Blank Page Blues WASHINGTON Kennewick June Tacoma June WEST VIRGINIA Charleston July Everyone suffers from writer s block every now and then. Even the most experienced writers get stuck. Here are five tips the pros use to break through writer s block and get the ideas flowing again. 1. Tap into the creative part of your brain with another project 2. Do freewriting 3. Get up and move around 4. Eliminate distractions and interruptions 5. Let your subconscious take over To enroll, call toll-free or see page

44 Social Media Marketing TWO-DAY WORKSHOP $299 per person When 3 attend, a 4th is free To be successful in the modern world, you need to have a social media presence but having a bad presence can be worse than having no presence at all. Organizations that are effectively using social media have one thing in common: They have a clearly defined plan. They know what they want to achieve from their efforts, which tools work best for their needs and how to get results. When you leave this in-depth two-day course, you ll know all of that and more. Enroll today! See page 51 for details. Phoenix August KANSAS Overland Park May 9 10 NEBRASKA Omaha August Toledo August 9 10 San Antonio August Anaheim July Ft. Lauderdale June 7 8 Orlando June Tampa June West Palm Beach June 5 6 MASSACHUSETTS Boston July Taunton July MICHIGAN Grand Rapids May Kalamazoo August 7 8 Troy May St. Louis May NEW MEXICO Albuquerque July Albany May NORTH CAROLINA Charlotte June Raleigh June OREGON Portland August TENNESSEE Memphis July VERMONT Burlington May WASHINGTON Seattle May Tacoma May Essential Skills of Dynamic Public Speaking $249 per person When 3 attend, a 4th is free Like many businesspeople, you may suffer from presentation butterflies or get so tongue-tied the words just won t come. If you occasionally um and ah your way through a presentation, this workshop is just what you need to boost your confidence and credibility. From an audience of one to an audience of 100 or more we can help you gain the vital skills you need to sail right through any presentation. See page 51 for details. ALABAMA Birmingham July 21 Phoenix June 1 ARKANSAS Little Rock June 16 Concord June 29 San Diego June 26 San Francisco June 28 San Jose June 27 CONNECTICUT Farmington August 8 North Haven August 7 IOWA Davenport July 19 Des Moines July 20 KENTUCKY Lexington May 22 Louisville May 23 MASSACHUSETTS Andover August 10 Boston August 11 Worcester August 9 MICHIGAN Grand Rapids July 25 MISSISSIPPI Jackson June 15 Columbia May 9 Kansas City May 10 St. Louis May 8 NEBRASKA Omaha July 21 NEW HAMPSHIRE Manchester August 24 NEW MEXICO Albuquerque May 31 OKLAHOMA Oklahoma City May 11 Harrisburg June 27 Lancaster June 26 RHODE ISLAND Providence August 23 Houston August 14 WASHINGTON Everett July 14 Spokane July 12 Tacoma July To enroll, call toll-free or see page 51.

45 How to Communicate With Tact, Professionalism and Diplomacy $199 per person When 3 attend, a 4th is free Contrary to popular belief, the ability to communicate with finesse and diplomacy isn t a gift that some are born with and the rest of us lack. It s a skill that can be learned and mastered, just like any other skill and this special one-day training offers the easiest, most effective way to build these essential communication skills. Learn the secrets to being seen as a polished, influential professional who garners respect and builds positive relationships with ease! See page 51 for details. ALABAMA Birmingham June 26 Montgomery June 27 Eureka July 10 Redding July 11 DELAWARE Dover June 15 Wilmington June 14 DISTRICT OF COLUMBIA Washington, DC August 2 Ft. Lauderdale August 9 Ft. Myers August 8 Jacksonville August 2 Orlando August 3 Tallahassee August 1 Tampa August 4 GEORGIA Albany June 29 Athens August 16 Atlanta August 17 Columbus June 28 KANSAS Topeka August 1 Wichita August 2 LOUISIANA Baton Rouge August 24 New Orleans August 23 Shreveport July 19 MARYLAND Annapolis August 4 Baltimore August 11 Frederick July 31 Waldorf August 3 Columbia August 9 Kansas City August 11 St. Charles August 8 St. Joseph August 10 St. Louis August 7 MONTANA Billings June 26 Bozeman June 27 NEW JERSEY Atlantic City May 11 Cherry Hill May 12 Princeton May 10 Albany July 24 Binghamton June 1 Buffalo May 4 Elmira June 2 Kingston July 25 Melville May 9 New York May 8 New York June 12 Poughkeepsie May 31 Rochester May 3 Syracuse May 2 Utica May 1 NORTH CAROLINA Asheville June 22 Charlotte June 20 Hickory June 21 Kinston June 27 Raleigh August 24 Rocky Mount June 28 Wilmington June 26 Winston-Salem August 23 Dayton May 17 Lima May 16 Toledo May 15 OKLAHOMA Tulsa August 3 Allentown June 13 Altoona May 23 Bloomsburg May 30 Chambersburg June 28 Erie May 5 Harrisburg May 25 Lancaster June 27 Monroeville May 8 Pittsburgh May 22 Wilkes-Barre June 26 Williamsport May 24 SOUTH CAROLINA Charleston July 26 Columbia July 28 Greenville August 15 Myrtle Beach July 27 Addison July 25 Amarillo July 12 Dallas July 26 Denton July 27 El Paso July 13 Ft. Worth July 28 San Antonio June 9 Tyler July 24 VIRGINIA Charlottesville June 7 Fairfax August 1 Fredericksburg June 8 Roanoke June 6 Virginia Beach June 9 Winchester June 16 WEST VIRGINIA Charleston June 5 Eight Ways to Be More Persuasive Without Shouting Influencing others to take action or come around to your way of thinking isn t something you re born with. However, with practice, you can become the smooth talker you always knew you were inside. It s worth the effort! 1. Be calm, confident and clear don t complicate matters 2. Know your subject by preparing extensively 3. Always emphasize the positive aspects of your proposal 4. Listen attentively and ask questions 5. Mention how others in similar situations have done it 6. Mirror speech and body language without being obvious 7. Show empathy by validating the other person s viewpoint 8. Be flexible and accept agreement to any part of what you re asking for Build a consistent and reliable image by keeping promises and being honest. Once you earn a great reputation, your powers of persuasion will grow exponentially! To enroll, call toll-free or see page

46 Breaking Bad Communication Habits $199 per person When 3 attend, a 4th is free As a professional, there are few things you can do that will hurt your career more than being a poor communicator. Even if you consider yourself a good communicator, there s a good chance you re committing some of the cardinal sins of communication without even realizing it. This one-day training workshop will help you identify and eliminate things you re doing that are negatively affecting your communication, making you more effective and productive immediately. See page 51 for details. ALABAMA Madison June 22 Chandler August 29 Phoenix August 28 Tucson August 30 ARKANSAS Fayetteville May 31 Little Rock May 30 Bakersfield August 24 Concord August 22 Fresno May 24 Sacramento August 21 San Francisco August 23 San Luis Obispo May 25 COLORADO Denver August 29 Arlington Heights June 13 Oakbrook Terrace June 12 Rockford June 14 KENTUCKY Louisville June 19 MICHIGAN Ann Arbor June 9 Bay City June 6 Flint June 7 Grand Rapids June 5 Troy June 8 MINNESOTA Bloomington May 17 St. Cloud May 22 Cape Girardeau June 2 Springfield June 1 NEBRASKA Omaha May 15 NEVADA Las Vegas May 22 Reno May 23 NEW MEXICO Albuquerque July 25 Farmington July 24 Cincinnati July 25 Columbus July 26 Dayton August 17 Allentown July 28 Scranton July 27 SOUTH DAKOTA Sioux Falls May 16 TENNESSEE Chattanooga June 23 Memphis June 21 Nashville June 20 WISCONSIN Appleton May 19 Eau Claire May 18 Green Bay June 16 Madison June 15 Business Grammar & Proofreading $199 per person When 3 attend, a 4th is free This skill-packed program is designed for busy professionals like you who want to create powerful, persuasive and more effective written communications. We ve boiled down hundreds of grammar and writing rules to the most important of the most important, focusing on those skills that will make the biggest, most immediate impact on your career. Don t wait any longer to get the crucial writing skills you need to shine like the credible, capable professional you are. See page 51 for details. ALASKA Anchorage June 2 Phoenix June 8 COLORADO Colorado Springs June 7 Denver June 6 Golden June 5 CONNECTICUT Cromwell July 20 Waterbury July 19 DELAWARE Wilmington August 16 Chicago May 2 Oak Brook May 4 Rockford May 3 Indianapolis May 5 MAINE Bangor July 10 South Portland July 11 MASSACHUSETTS Boston July 14 Taunton July 13 MICHIGAN Grand Rapids August 10 Kalamazoo August 9 Troy August 11 NEVADA Las Vegas June 9 NEW HAMPSHIRE Manchester July 21 NEW JERSEY Cherry Hill August 15 Edison August 29 Freehold August 30 Saddle Brook August 28 Harrisburg August 18 King of Prussia August 17 Philadelphia August 14 Houston August 4 WISCONSIN Appleton May 11 Brookfield May 1 Green Bay May 12 Madison May To enroll, call toll-free or see page 51.

47 Digital Marketing Boot Camp TWO-DAY WORKSHOP $299 per person When 3 attend, a 4th is free Want a real return on investment for your marketing strategies in half the time? This new workshop cuts through the hype and the buzzwords to teach you strategies that get the results YOU need. In two fast-paced days, you ll learn to build an effective digital marketing strategy, reach your target audience and increase your visibility in an extremely competitive landscape. Results matter. Enroll today! See page 51 for details. ALABAMA Birmingham July DELAWARE Wilmington August 9 10 Ft. Lauderdale May 8 9 Ft. Myers May Melbourne May GEORGIA Atlanta June 1 2 HAWAII Honolulu August IDAHO Boise June Evansville June KENTUCKY Lexington June MINNESOTA Bloomington May 2 3 St. Cloud May 4 5 MISSISSIPPI Jackson July MONTANA Billings June Helena July Missoula July Buffalo May Rochester July Syracuse May NORTH CAROLINA Asheville June Greensboro June NORTH DAKOTA Bismarck May Fargo June 1 2 Canton July Toledo June OKLAHOMA Tulsa July 31 August 1 OREGON Salem July Allentown August Philadelphia August SOUTH CAROLINA Charleston August Columbia July Greenville July TENNESSEE Chattanooga June 8 9 Knoxville June 6 7 Nashville June VIRGINIA Fairfax August 7 8 Richmond May Roanoke May WASHINGTON Spokane July WISCONSIN Appleton June Wausau June MORE COMMUNICATION & MARKETING RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming communication Webinars: We recommend a few of our many performance-boosting one-hour Webinars: The Essentials of Collaborative Communication Writing With Diplomacy, Tact & Finesse Making Your Business Writing Mistake-free Breaking Bad Communication Habits Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. You may also be interested in Assertive Communication Skills Gain insight into why communication breaks down and learn simple, solid steps that ll spare you from interpersonal interactions that turn into emotional battlegrounds. Item No ; one and Program Guide CATALOG PRICE: $99.95 High-impact Communication The tools professionals use to communicate are changing quickly and dramatically. Learn the secrets of high-impact communication and how to apply them to achieve your goals, influence others and get results. Item No ; one and Program Guide CATALOG PRICE: $99.95 To enroll, call toll-free or see page

48 PROFESSIONAL DEVELOPMENT If you want to get ahead in life, there s only one person you can count on yourself. Whether it s new skills, new attitudes or a boost in confidence, developing and growing your career talents is critical to your future success in an ever-changing business climate. NST s professional development seminars combine entertaining and enjoyable activities with hard-hitting career strategies to help you achieve all your business goals. Managing Multiple Priorities & Projects $149 per person When 3 attend, a 4th is free Designed for the way professionals work today, this training is cutting edge, on point and packed with the latest project management techniques and prioritizing tools. You ll pinpoint old habits and behaviors that are wasting your precious time and sabotaging your efforts, and then learn to replace them with the success habits all top achievers share. Enroll today and stay in control of projects and priorities while meeting your objectives, deadlines and budgets. See page 51 for details. ALASKA Anchorage June 20 Juneau June 19 Bakersfield August 30 Concord August 23 Fresno August 15 Modesto August 22 Monterey August 31 Sacramento August 16 San Francisco August 25 San Jose August 21 Santa Rosa August 24 CONNECTICUT Cromwell July 28 Waterbury July 27 DISTRICT OF COLUMBIA Washington, DC July 20 Jacksonville May 24 Orlando May 25 Tallahassee May 18 IDAHO Boise July 14 Belleville June 23 IOWA Des Moines August 14 KANSAS Overland Park June 29 Topeka June 27 Wichita June 26 KENTUCKY Lexington May 25 LOUISIANA Baton Rouge August 2 MARYLAND Baltimore May 4 Frederick July 18 MINNESOTA Bloomington June 14 Rochester June 13 St. Cloud June 12 Chillicothe June 19 Columbia June 20 Kansas City June 28 St. Charles June 21 St. Louis June 22 NEVADA Las Vegas May 17 Reno May 16 NEW JERSEY Edison May 2 Freehold May 3 Parsippany May 1 Hauppauge July 26 New York July 25 New York August 25 Akron July 24 Beachwood August 10 Columbus August 11 OKLAHOMA Oklahoma City May 3 Tulsa May 2 OREGON Portland June 28 Salem June 27 Springfield June 26 PUERTO RICO San Juan May 22 Austin May 8 Dallas May 5 Denton May 17 El Paso May 10 Ft. Worth May 4 Houston May 9 Tyler May 16 Waco May 15 UTAH Salt Lake City July 13 VIRGINIA Fairfax July 19 WASHINGTON Everett June 22 Pasco June 29 Seattle June 23 Spokane August 17 Tacoma June 21 WISCONSIN Brookfield July 26 Green Bay July 27 Madison July 25 Wausau July To enroll, call toll-free or see page 51.

49 The Extraordinary Administrative Professional $149 per person When 3 attend, a 4th is free It can take years of trial and error to learn all the professional skills you need to be a truly extraordinary assistant. Fortunately, there s a better and easier way! This energizing seminar is the easiest, most effective way to supercharge your productivity, decrease your stress and dramatically increase your value to your boss and your organization. In just one day, you ll gain a lifetime of essential information that will help you handle the people, projects, priorities and challenges you face every day. See page 51 for details. ALABAMA Birmingham June 12 DELAWARE Wilmington May 24 IOWA Des Moines July 14 Albany May 25 RHODE ISLAND Providence July 10 VERMONT Burlington July 11 Chandler June 16 Flagstaff May 25 Phoenix May 24 Tucson May 23 Anaheim August 3 Burbank August 1 Fresno July 31 Long Beach August 2 Ontario August 4 Ft. Lauderdale June 5 Jacksonville June 7 Lakeland June 8 Orlando June 6 Orlando July 17 Pensacola June 15 Tampa June 9 GEORGIA Athens June 14 Atlanta June 13 Indianapolis August 9 MARYLAND Annapolis May 23 Baltimore May 22 Cape Girardeau Aug. 16 St. Louis August 17 NEBRASKA Grand Island July 11 Lincoln July 12 Omaha July 13 NEW MEXICO Albuquerque July 27 NORTH CAROLINA Charlotte May 1 Greensboro May 2 Raleigh May 4 Rocky Mount May 3 Columbus August 10 Lima August 11 OKLAHOMA Oklahoma City August 9 OREGON Portland May 2 SOUTH DAKOTA Sioux Falls July 10 Austin July 24 Dallas July 25 Ft. Worth July 26 Houston August 8 San Antonio August 7 WASHINGTON Everett May 5 Olympia May 4 Pasco May 1 Seattle May 3 Strengthening Your People Skills in the Workplace $199 per person When 3 attend, a 4th is free Effective interpersonal skills can be learned and this intensive new workshop provides you with a one-day way to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success. Get the proven tools and techniques you need to make an immediate, dramatic improvement in the way you work with others. See page 51 for details. Chandler June 20 Flagstaff June 19 Phoenix June 21 Tucson June 22 Anaheim June 16 Bakersfield July 19 Irvine July 18 Long Beach June 15 Ontario June 13 Pasadena June 14 San Diego July 17 COLORADO Denver May 18 Golden May 17 Greeley May 16 Ft. Lauderdale May 22 Ft. Myers May 24 Jacksonville July 21 Orlando July 20 Pensacola July 18 Tampa July 19 West Palm Beach May 23 HAWAII Honolulu July 28 IDAHO Boise July 17 IOWA Davenport August 14 Des Moines August 15 MICHIGAN Farmington Hills Aug. 16 Grand Rapids Aug. 14 Lansing August 15 MINNESOTA Bloomington July 26 NEBRASKA Omaha August 16 NEVADA Henderson June 12 NEW MEXICO Albuquerque June 14 Farmington June 13 OREGON Portland May 12 SOUTH CAROLINA Columbia May 8 TENNESSEE Chattanooga May 23 Knoxville May 22 Nashville May 24 Arlington August 17 Dallas August 16 UTAH Salt Lake City May 19 WYOMING Cheyenne May 15 To enroll, call toll-free or see page

50 Organization Skills for the Overwhelmed! $149 per person When 3 attend, a 4th is free This training delivers the must-have skills to master your time and maximize your effectiveness. We ll show you how to tell which activities are good time investments and which habits you ve picked up are flat-out time-wasters. You ll find out how to free up countless hours with a time management plan that is customized for the way YOU work and that will hold up in the interruption-plagued, ever-changing environment you deal with. See page 51 for details. ALABAMA Madison August 10 ARKANSAS Little Rock August 3 Anaheim May 1 Bakersfield May 19 Burbank May 4 Long Beach May 5 Ontario May 2 Pasadena May 3 San Diego May 18 San Diego June 16 COLORADO Colorado Springs August 11 Denver August 9 Ft. Collins August 8 Golden August 10 DELAWARE Wilmington May 5 Ft. Lauderdale July 24 Ft. Myers July 26 Jacksonville August 7 Miami July 25 HAWAII Honolulu June 14 Indianapolis June 27 South Bend June 29 Terre Haute June 28 KENTUCKY Louisville June 26 MARYLAND Annapolis May 3 Baltimore June 12 Hagerstown May 2 Laurel May 25 Towson May 4 Waldorf May 24 MICHIGAN Ann Arbor July 20 Bay City July 18 Traverse City July 17 Troy July 19 NEW JERSEY Edison May 25 Saddle Brook May 24 Melville May 23 New York May 22 NORTH CAROLINA Charlotte August 11 Greensboro July 13 Raleigh July 14 Beachwood June 19 Canton June 20 Cincinnati June 23 Columbus June 21 Dayton June 22 Toledo July 21 King of Prussia June 1 Lancaster May 31 Philadelphia June 2 TENNESSEE Nashville August 11 VIRGINIA Fairfax May 1 Richmond July 12 Virginia Beach July 11 WEST VIRGINIA Charleston August 9 MORE PROFESSIONAL DEVELOPMENT RESOURCES Reinforce the skills found in any of our face-to-face seminars with a LIVE Webinar Upcoming professional development Webinars: We recommend How to Work Effectively With People Who Act, Think & Work SO Differently From You!, Dealing With Toxic Employees: Eliminating Bad Behavior, Assertiveness Skills for Women, Stress-free Relationships: How to Work With Any Personality and Building Memory Skills, five of our upcoming one-hour Webinars. You may also be interested in Time Management Tune-up Today, the new normal is having more work to do and the overwhelming sense that there s no time to get it all done. Learn simple tips to help you allocate your time, overcome bad habits and enjoy the extra hours you ll gain. Item No ; one and Program Guide CATALOG PRICE: $99.95 Convenient, affordable and full of bottom-line information you can t afford to miss them. See pages for a schedule and more information. 50 To enroll, call toll-free or see page 51.

51 Did you know? You can get FREE access to all the training dates in this catalog at one low price! ONE FULL YEAR for only $499! It s a fantastic deal based on the unlimited seminar attendance* alone but that s only the beginning. Your STAR12 pass unlocks 24/7 access to on-demand seminars more than 350 Webinars, with new titles added every month quick-tip videos and much more! What s a deal like that worth to you and your career? Priceless. For all that, passes are just $499 Plus tax where applicable Corporate pricing is available call for details Become a passholder today! Call or visit us online at *Unlimited seminars applies to all one- and two-day seminars priced $399 or less. Important information Whatever your method of registration, be sure to enroll right away since space is limited. As soon as we receive your enrollment, we ll send your Express Admission Ticket. Simply bring it with you to the program and hand it to the registrar. If your ticket doesn t arrive before the workshop, be sure to go anyway. We ll be expecting you. Walk-in registrations are welcome on a space-available basis only. Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury Regulation Coughlin v. Commissioner, 203 F2d 307. Cancellations and substitutions. Cancellations received up to five business days before the workshop are refundable, minus a registration service charge. After that, cancellations are subject to the entire workshop fee, which you may apply toward a future workshop. Please note that if you don t cancel and don t attend, you are still responsible for payment. Substitutions may be made at any time. Continuing Education Credits: NST offers Continuing Education Credits based on program length and completion in accordance with the National Task Force for Continuing Education guidelines for attendance at our seminars. Our courses may also qualify for other continuing education credits based on the content and specific credit hours awarded for each topic. Be sure to save your Certificate of Attendance and course outline and contact your professional licensing board or organization to verify specific requirements. Group discount: When three people enroll together in an NST seminar, a fourth may attend FREE! Group discounts apply to live NST seminar registrations only and cannot be used for the STAR12 program or on-demand seminars. FIVE EASY WAYS TO ENROLL IN AN NST WORKSHOP 1. BY PHONE: For the fastest service, call us toll-free at ONLINE: Enroll online at 3. BY your enrollment to us at cstserv@natsem.com 4. BY FAX: Fax your enrollment 24 hours a day. Our fax number is Be sure the fax includes credit card or tax-exempt information. 5. BY MAIL: Mail your enrollment to us at: NST P.O. Box Kansas City, MO Please include: Name and mailing address, workshop and session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information. =

52 Bring this training to everyone tailored to meet your needs Training for everything so you can accomplish anything Improve the performance of your staff and positively impact your bottom line with a tailored training solution from NST. Using multiple training tools and learning resources, we work with you to eliminate the skill gaps in your organization and cultivate a highly proficient staff. Our sole mission is to provide the results-driven training you need, when and where you need it, and at a price that s costeffective for you and your organization. Our training solutions include: On-site seminars choose from hundreds of training topics and bring one of our expert trainers to your organization E-learning on-demand seminars and Webinars, online courses, professional certifications Blended learning a tailored learning solution that combines live, instructor-led learning with convenient online training Train-the-trainer certification our flexible and client-focused approach will provide your organization with the highest-impact train-thetrainer solution Content licensing we can customize a course for your business or you can choose from one of our 250+ courses ready for immediate delivery Coaching sessions executive, group or one-on-one coaching is a critical element in maximizing your organization s training investment Management engagement educate your management team about your training objectives and goals Keynote speaking no matter what style of keynote presentation you re looking for, one of our keynote speaking professionals can deliver Live Webinars live, instructor-led training from the comfort and convenience of a participant s office or conference room STAR12 unlimited access to seminars, Webinars and online learning tools for one year NST offers tailored training that delivers measurable results engages and inspires your team for maximum retention and provides innovative content that meets your goals. There s simply no better way to get your team up to speed fast while getting every professional in your organization on the same page at the same time 6900 Squibb Road P.O. Box 522 Mission, KS onsite@natsem.com MOST POPULAR TRAINING OPTIONS The Essentials of Communication and Collaboration for Leaders Customer Service That WOWS! Developing Your Emotional Intelligence Managing Multiple Priorities and Projects The Business Writing Workshop Fundamentals of Effective Project Management Executive Presentation Skills Essential Skills of Dynamic Public Speaking Management Skills for First-time Supervisors Creative Decision Making and Problem Solving How to Handle Conflict and Confrontation Management and Leadership Skills for First-time Supervisors and Managers Microsoft Excel Essential Time Management and Organization Skills Secrets of Successful Critical Thinking and Creative Problem Solving Inbound Sales Strategies Developing Trust and Respect in the Workplace Conducting Employee Performance Evaluations How to Communicate With Tact, Professionalism and Diplomacy How to Handle Difficult People To learn more about NST on-site training solutions, visit: CorporateTraining 52 Call today! onsite@natsem.com

53 BUSINESS SKILLS RESOURCES NEW! We re coming to your area SKILLPATH ON-DEMAND SEMINARS Five HD-quality programs that bring critical business skills and engaging presentations of our most requested public seminars right to your desktop. It s like having a personal one-on-one session with our nationally recognized speakers. ORDER TODAY AS LOW AS $99! Business Writing Basics for Professionals Tips, techniques and shortcuts for getting the results you want every time you write! Item No ; one - SPECIAL CATALOG PRICE: $149 How to Become a Better Communicator Essential communication skills training for managers, supervisors, team leaders and others. Item No ; one - SPECIAL CATALOG PRICE: $149 Dealing Effectively With Unacceptable Employee Behavior Get the productivity, cooperation and results you need without damaging relationships. Item No ; one - SPECIAL CATALOG PRICE: $149 desktop! NO NEED TO LEAVE THE OFFICE These s bring our best-selling seminars right to you! Managing Multiple Projects, Objectives and Deadlines Get and keep control of concurrent projects, competing priorities and critical deadlines. Item No ; one - SPECIAL CATALOG PRICE: $149 Excelling as a Manager or Supervisor The essential skills and knowledge you need to become a great manager or supervisor. Item No ; one - SPECIAL CATALOG PRICE: $99 Each seminar includes: Easy-to-use program menu HD-quality videos Complete course workbook and self-assessment in PDF format To order, call toll-free , online at 53

54 BUSINESS SKILLS RESOURCES BEST SELLER! Over four hours of premium content on five CD-s BILL CAPODAGLI PRESENTS THE DISNEY WAY SERIES Instill the Disney vision in your company with these five CD-s based on Bill Capodagli s best-selling book The Disney Way Series provides comprehensive customer service training and management strategies from Disney expert and best-selling author Bill Capodagli, who has made a career of analyzing the incredible business phenomenon that is Disney. With this five-part program, companies large and small can bring greater vision and innovation to their business operations and achieve success beyond their highest expectations. Bill shows you how to employ the same leadership, creativity and customer service secrets that Disney uses to tackle your most daunting business challenges. The Disney Way Series includes five contemporary, fun and informative modules to watch individually or as a group and assessments to test your grasp of the material. Get yours today! ORDER NOW AND SAVE 50% Item No ; 5 CD-s and program assessments SPECIAL CATALOG PRICE: $ Also available on one USB flash drive; Item No WHAT S INCLUDED: Innovate The Pixar Way: Go on a tour of the most innovative, creative organization in the world. You ll learn how to believe in your team how to jump in and try something different how to create your own corporate playground and more. The Disney Way: Learn the inside story behind the Disney empire s phenomenal success, including the brilliant strategies and principles you can easily adapt in your own company to create your pathways to excellence. Customer Service The Disney Way: Walt Disney fully understood that every aspect of business is show business and every customer encounter means an employee is on stage. Learn the secret to dazzling customers in every encounter to win their loyalty for life. Creativity The Disney Way: The Disney creative genius extends well beyond animation, movies and theme parks to encompass the behind-the-scenes business operations as well. Discover the simplicity of Disney creativity, which culminates in a feeling throughout your organization that there is no obstacle that can t be overcome. Leadership The Disney Way: Success in business comes from passionate leadership and a relentless pursuit of excellence. There s no better model to follow in this quest than Disney. Employ the same leadership strategies that Disney uses to tackle your most daunting business challenges. 54 To order, call toll-free , online at

55 HD- VIDEO SOLUTIONS OUR VIDEO SOLUTIONS 50 Ways to Become a More Effective Leader Stay current and energized by transforming yourself into an outstanding leader through five powerful lessons on managing people and developing your leadership skills. Item No ; five s and companion job aid SPECIAL CATALOG PRICE: $99.95 Project Management Essentials Add project manager to your skill set with this 60-minute and reach new heights with better quality, lower costs, shorter turnarounds and higher ROI while your stress fades away. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Dealing With Difficult People Don t let problem behavior damage your relationships. Replace harmful impulses with measured, productive dialogue and de-escalate personality clashes in your workplace. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Coaching Your Team to Higher Performance More than ever, managers are being required to quickly build teams that deliver results. This guide walks you through the four stages of team development and your role. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Supervisors Success Secrets Seize the rewards a supervisory role has by honing your skills and shaping your style. Discover a set of proven principles and common characteristics that will set the stage for your success. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Assertive Communication Skills Gain insight into why communication breaks down and learn simple, solid steps that ll spare you from interpersonal interactions that turn into emotional battlegrounds. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Powerful Presentation Skills It doesn t matter if you re making an informal or full-blown presentation you need a winning speaking style. Get the preparation and critical delivery skills you need to overcome any uneasiness you may have in order to make a dynamic presentation. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 High-impact Communication The tools professionals use to communicate are changing quickly and dramatically. Learn the secrets of high-impact communication and how to apply them to achieve your goals, influence others and get results. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Leadership Best Practices Survey the traits and best practices of legendary leadership thought leaders with this 60-minute, and create a road map to success in your own leadership role, career and organization. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 Time Management Tune-up Today, the new normal is having more work to do and the overwhelming sense that there s no time to get it all done. Learn simple tips to help you allocate your time, overcome bad habits and enjoy the extra hours you ll gain. Item No ; one and Program Guide SPECIAL CATALOG PRICE: $99.95 To order, call toll-free , online at 55

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60 6900 Squibb Road P.O. Box 2768 Mission, KS a division of the Graceland College Center for Professional Development and Lifelong Learning, Inc. NONPROFIT ORG. U.S. POSTAGE PAID Graceland College Center for Professional Development and Lifelong Learning, Inc. Time-Sensitive Material = PLEASE RECYCLE Printed in the USA ORDER NOW AS LOW AS $99.95 MICROSOFT EXCEL 2016 VIDEO TRAINING SERIES Excel 2016 is the most powerful version ever! These training videos are guaranteed to show you something you never knew, to teach you a faster way to do an everyday task and to make your life easier and less stressful. Microsoft Excel 2016 Charts & Graphs Microsoft Excel 2016 Shortcuts Microsoft Excel 2016 PivotTables BUY ALL 3 ONLY $ For individual pricing and details, see page 57. To order, call toll-free