2008-09 season schedule................... 3 SIXTHMAN EXPERIENCE TEAM...4 US AIRWAYS CENTER MAPs.................... 6 SIXTHMAN BENEFITS SHEET....9 2009 NBA ALL-STAR WEEKEND....10 SIXTHMAN ACCOUNT MANAGER................. 11 MYSIXTHMAN.COM / sixthman homecourt....13 SIXTHMAN GROUP MANAGER...14 SIXTHMAN FAQ...15 policies and procedures...17 LIGHT RAIL...21
Wednesday 29 at San Antonio 5:00 pm Thursday 30 NEW ORLEANS 7:30 pm Saturday 1 PORTLAND 7:00 pm Tuesday 4 at New Jersey 5:30 pm Wednesday 5 at Indiana 5:00 pm Friday 7 at Chicago 6:30 pm Saturday 8 at Milwaukee 6:30 pm Monday 10 MEMPHIS 7:00 pm Wednesday 12 HOUSTON 8:30 pm Friday 14 at Sacramento 8:00 pm Sunday 16 DETROIT 6:00 pm Monday 17 at Utah 7:00 pm Thursday 20 LA LAKERS 8:30 pm Saturday 22 PORTLAND 7:00 pm Tuesday 25 at Oklahoma City 6:00 pm Wednesday 26 at Minnesota 6:00 pm Friday 28 MIAMI 6:00 pm Sunday 30 NEW JERSEY 6:00 pm Wednesday 3 at New Orleans 6:00 pm Thursday 4 at Dallas 6:00 pm Saturday 6 UTAH 7:00 pm Tuesday 9 MILWAUKEE 7:00 pm Wednesday 10 at LA LAKERS 8:30 pm Friday 12 ORLANDO 7:00 pm Monday 15 NEW YORK 7:00 pm Thurday 18 at Portland 8:30 pm Saturday 20 DENVER 7:00 pm Thursday 25 SAN ANTONIO 12:30 pm Monday 29 at Oklahoma City 6:00 pm Tuesday 30 at Memphis 6:00 pm Monday 2 SACRAMENTO 7:00 pm Wednesday 4 at Golden State 8:30 pm Friday 6 GOLDEN STATE 8:30 pm Sunday 8 at Detroit 6:00 pm Monday 9 at Philadelphia 5:00 pm Wednesday 11 at Cleveland 5:00 pm 13-15 NBA All-Star Weekend Phoenix, AZ Tuesday 17 LA CLIPPERS 7:00 pm Wednesday 18 at LA Clippers 8:30 pm Friday 20 OKLAHOMA CITY 7:00 pm Sunday 22 BOSTON 12:30 pm Tuesday 24 CHARLOTTE 7:00 pm Thursday 26 at LA Lakers 8:30 pm Friday 27 TORONTO 7:00 pm Sunday 1 LA LAKERS 1:30 pm Tuesday 3 at Orlando 5:00 pm Wednesday 4 at Miami 5:30 pm Friday 6 at Houston 6:30 pm Sunday 8 at San Antonio 12:30 pm Tuesday 10 DALLAS 7:00 pm Thursday 12 CLEVELAND 7:30 pm Saturday 14 OKLAHOMA CITY 7:00 pm Sunday 15 at Golden State 6:00 pm Wednesday 18 PHILADELPHIA 7:00 pm Saturday 21 WASHINGTON 7:00 pm Monday 23 DENVER 7:00 pm Wednesday 25 UTAH 7:30 pm Thursday 26 at Portland 7:30 pm Saturday 28 at Utah 6:00 pm Sunday 29 at Sacramento 6:00 pm Friday 2 LA CLIPPERS 7:00 pm Wednesday 7 INDIANA 7:00 pm Friday 9 DALLAS 8:30 pm Sunday 11 at LA Clippers 1:30 pm Tuesday 13 ATLANTA 7:00 pm Thursday 15 at Denver 8:30 pm Friday 16 MINNESOTA 7:00 pm Sunday 18 at Toronto 10:30 am Monday 19 at Boston 6:00 pm Friday 23 at Charlotte 5:00 pm Sunday 25 at Atlanta 4:00 pm Monday 26 at Washington 5:00 pm Thursday 29 SAN ANTONIO 8:30 pm Saturday 31 CHICAGO 7:00 pm Wednesday 1 HOUSTON 7:00 pm Friday 3 SACRAMENTO 7:00 pm Sunday 5 at Dallas 12:30 pm Wednesday 8 at New Orleans 5:00 pm Friday 10 at Memphs 5:00 pm Saturday 11 at Minnesota 5:00 pm Monday 13 MEMPHIS 7:00 pm Wednesday 15 GOLDEN STATE 7:30 pm 3
kyle hudson, Director, SIXTHMAN experience khudson@suns.com 602.379.7764 Home Town: Phoenix, AZ Season with the Team: 5 Favorite Suns Player: Current - Amare Stoudemire; All time - Charles Barkley Hobbies: Watching sports, going to ASU football games, running, traveling Favorite Movie: National Lampoon s Christmas Vacation Did you know : Kyle played all four years on the ASU Lacrosse Team sean bafan, sixthman experience specialist SBAFAN@SUNS.COM 602.379.7543 Home Town: Ann Arbor, MI Season with the Team: 3 Favorite Suns Player: Amare Stoudemire and Steve Nash Hobbies: Sports of all kinds, traveling, and reading Favorite Movie: My Cousin Vinny Did you know : Sean is an accomplished miniature golfer. Danielle dressor, sixthman experience specialist DDRESSOR@SUNS.COM 602.379.7862 Home Town: Lewiston, ID Season with the Team: 2 Favorite Suns Player: Shaq Hobbies: Trying new restaurants with my husband, attempting to be a golfer, being addicted to HGTV and the Food Network Favorite Movie: Heavyweights & Anchorman Did you know : Thanks to pick-up basketball, Danielle has broken her nose 3 times in 2 years! important contact information sixthman hotline: 602.514.5444 Email: 6thman@suns.com Lost and found: 602.379.2055 Guest Relations Hotline: 602.379.2060 Teamshop: 602.379.8321
melissa fender, sixthman experience specialist MFENDER@SUNS.COM 602.379.7748 Home Town: Springboro, OH Season with the Team: 2 Favorite Suns Player: Shaq Hobbies: Playing tennis, watching sports, shopping, trying out new restaurants and vacationing Favorite Movie: Dirty Dancing Did you know : Melissa was born in Akron, OH, the hometown of Lebron James but spent most of her years growing up in Texas. Alan latkovic, sixthman experience specialist ALATKOVIC@SUNS.COM 602.379.7888 Home Town: Queens, NY Season with the Team: 4 Favorite Suns Player: Current - Goran Dragic; All time - Kevin Johnson Hobbies: basketball, skydiving, chess, cooking Favorite Movie: The Godfather part II Did you know : Alan has backpacked all through Europe and considers himself a connoisseur of New York style pizza. mick hoover, sixthman experience specialist MHOOVER@SUNS.COM 602.379.7541 Home Town: Mesa, AZ Season with the Team: 3 Favorite Suns Player: Dan Majerle Hobbies: Playing golf, Watching Sports, Movies, and playing Foosball Favorite Movie: Shawshank Redemption Did you know : Mick is a 4th generation Arizonan. His great, great grandmother came to Arizona on horse and carriage in the early 1900 s. important contact information sixthman hotline: 602.514.5444 Email: 6thman@suns.com Lost and found: 602.379.2055 Guest Relations Hotline: 602.379.2060 Teamshop: 602.379.8321
100 LEVEL
200 LEVEL LEVEL 200 & THE JUNGLE LEVEL 200 & THE JUNGLE SUITE LEVEL B, VERVE ENERGY LOUNGE, LEVEL 200, PHOENIX SUNS OFFICES, HUMAN RESOURCES, THE JUNGLE SUITE LEVEL A, LEXUS CLUB SPORTS & ENTERTAINMENT SERVICES, SALES OFFICES EVENT FLOOR, SUITE LEVELS A & B, LEXUS CLUB, VERVE ENERGY LOUNGE, LEVEL 200, THE JUNGLE, GARAGE LEVELS 0-5 GARAGE LEVELS 1-5 SUITE LEVELS A & B, LEXUS CLUB, VERVE ENERGY LOUNGE, LEVEL 200, THE JUNGLE
PHS7107 R 2.8.08 225 226 227 228 229 602.379.SUNS suns.com Prices do not include $4.25 Ticket Facility Fee. 216 217 218 219 220 221 222 $37 223 224 $45 B44 B43 B42 B41 B40 B39 B38 B37 B36 B35 B34 B33 $20.50 B32 A44 A43 A42 A41 A40 A39 A38 A37 A36 A35 A34 A33 A32 214 215 P1 P2 P3 P4 LEXUS CLUB 115 116 112 113 114 $20.50 B31 A31 117 118 $85 $85 B30 A30 $35 B29 $125 110 111 A29 $35 B28 A28 WBW B27 $115 $95 $150 $95 A27 8 9 1 2 3 4 5 6 7 10 11 LEXUS CLUB A26 B26 $20.50 $220 119 107 108 109 A25 $20.50 B25 $125 A24 B24 LEXUS CLUB A23 120 B23 $10 $60 $10 $85 $85 A22 B22 A21 B21 121 SUNS OFFICIALS VISITORS $125 $20.50 A20 $20.50 B20 $220 A19 B19 A18 B14 B15 B16 B17 A14 A15 A16 A17 105 106 209 210 211 212 213 B18 EBW $115 $95 $150 $95 $35 P5 122 123 $125 $35 P6 LEXUS CLUB $85 $85 230 231 important contact information sixthman hotline: 602.514.5444 Email: 6thman@suns.com Lost and found: 602.379.2055 Guest Relations Hotline: 602.379.2060 Teamshop: 602.379.8321 124 101 102 103 104 207 208 A13 $20.50 B63 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B13 $20.50 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 $45 $37 232 201 202 203 204 205 206 PHOENIX SUNS 2008 2009 SEASON TICKET PRICING & SEATING CHART
SixthMan members are treated to the most comprehensive menu of season ticket holder benefits in professional sports! You are the most important customer and we will continue to treat you as such with fan-tastic benefits! Personal SixthMan Experience Specialist Your personal concierge to all things Suns. Your specialist will assist with any questions or concerns, as well as help in setting up amazing SixthMan Experiences. LOCATION Suns SixthMan memers always have the best opportunity to upgrade and relocate their seats at our annual event in May. GROUP MANAGER SixthMan members can offer discounted group tickets to their company or organization using our easy and convenient online tool! Account Manager Log onto your SixthMan account and forward tickets, post tickets for re-sale, donate tickets to Suns Charities, renew and make payments, all on our secure online system. MySixthMan.com Your online site to access your Account Manager and all the information you need as a SixthMan member. Discounts AND SAVINGS 20% off at the Suns Team Shop Special Savings with Levy Concessions Great deals with Suns Marketing Partners $500 off Suns Party Suites Tailgate parties Join the party early at a SixthMan Tailgate Party! Pre-game Chalk Talks For a select number of games, hear directly from our front office personnel on their predictions for the upcoming game. Suns Production Tours See the ins and outs of how a Suns game is put together on the Big Screen! Halftime Socials Join your SixthMan Experience Team at halftime for some drinks and appetizers! Community Relations Volunteer Get involved with the Community through the Suns! SixthMan Birthdays Make sure we have your special date noted so we can help make it a day to remember! SixthMan Home Court Located outside section 122-123, this will be your go to spot for anything you need while at a Suns home game. Exclusive SixthMan Gifts Receive a holiday gift, a renewal gift, Suns yearbook, gifts rewarding tenure, and many other great items throughout the year! Exclusive Events Be a part of exclusive parties throughout the season that are catered to only season ticket holders. Tip off Party Draft Party Game Viewing Parties Town Halls Pre-game Socials Your Feedback is valued As a SixthMan member, your feedback is always important to us. Periodically throughout each season, a survey will be sent to you and we encourage your participation. Your responses and recommendations will be taken into very high consideration and will continue to make us better at what we do. 9
SixthMan NBA All-Star Jam Session Suns SixthMan members will have early VIP access to the NBA Jam Session during All-Star Weekend. Access the most exciting events and areas before anyone else! Stay tuned for more info! What is NBA Jam Session and where can I get tickets? One of All-Star s most popular attractions is NBA Jam Session, the world s largest interactive basketball theme park, which will be held at the Phoenix Convention Center. Jam Session will feature over 450,000 square-feet of basketball entertainment for fans of all ages - the equivalent of 48 official-size NBA basketball courts or 18 million regulation-size basketballs. At Jam Session, fans can test their skills on over 30 unique attractions, compare their hand and shoe sizes with those of their favorite NBA players, compete against friends at on-court skills challenges, watch youngsters slam dunk and hit three-pointers at the Kids Zone, and meet some of their favorite players and legends, celebrities and musical performers. Jam Session also offers an extensive trading card and collectibles area, the NBA Store, where fans can purchase exclusive merchandise, and Center Court, the home for All- Star entertainment, where fans can watch practices, dance teams and mascots, celebrities, and NBA, WNBA players in a variety of shooting contests. Jam Session will be held Thursday, February 12 through Monday, February 16 at the Phoenix Convention Center. Tickets will go on public sale in mid-january, 2009. When and where is the All-Star Game? The 2009 All-Star Game will take place on Sunday, February 15 at US Airways Center, home of the Phoenix Suns and 2007 WNBA Champions, Phoenix Mercury. free throws, lay-ups and agility drills, and the Foot Locker Three-Point Shootout, where six of the best long-range shooters compete against each other and the clock in a test of accuracy. The evening s grand finale, the Sprite Slam Dunk Contest, will showcase some of the NBA s best athletes as they take to the air mystifying fans with their gravity-defying creativity. All-Star Saturday Night will take place at US Airways Center. How do I get tickets for the All-Star Game and All-Star Saturday events? Tickets to the All-Star Game and All-Star Saturday Night events are managed by the NBA for use by NBA for their guests including players, teams, corporate partners and the media from around the world. A very limited number of tickets were available to Suns season ticket holders by drawing. Information was contained in season ticket renewal packets. There is no public sale. Where will All-Star Saturday Night and the All-Star Game be televised? Both events will be televised on TNT in the United States and will reach a worldwide television audience in more than 200 countries. When is the Rookie Challenge and how can I get tickets? The league s top rookies and second-year players square off in the Rookie Challenge. This event will be held on Friday, February 13th at US Airways Center. A limited number of tickets for the Rookie Challenge are expected to go on public sale in early January, 2009. What is All-Star Saturday Night and are where will it take place? NBA All-Star Saturday Night takes place on February 14, and includes Shooting Stars, a competition featuring NBA and WNBA players and NBA legends, Skills Challenge, a contest of top guards working against the clock to complete a series of passes, 10
CONVENIENT, ONLINE SEASON TICKET MANAGEMENT Manage Your Account Online SixthMan Account Manager by Ticketmaster is your one-stop shop for all online account management. Now you can make deposits and payments, renew your season ticket package, track ticket usage and update your profile, all from your own personal online account. As a premium ticket holder, you will also receive special ticket offers that can be claimed online. To get even more out of your season ticket investment, you can also forward tickets to friends via email. Your season tickets never have to go unused again. Access Your Personal Account Today Step 1 Step 2 Step 3 Go to www.mysixthman.com Log into your Personal Account with your Account ID and Password Start managing your tickets It s that easy! Email your Tickets Now you can send your tickets to virtually anyone, up to 2 hours before the game, via Ticket Forwarding. This service allows you to email tickets to friends, family or clients when you can t attend a game. Simply log in to your personal account and select the ticket or group of tickets you wish to send, enter the recipient s information and select Forward. It s so easy you don t even need to have the tickets in hand. Avoid the hassles of overnight and in-person delivery, and start enjoying the benefits of this new service. How it works Each of your season tickets carries a unique barcode, ensuring that they are authentic. During the forwarding process, the barcode on your original season ticket is cancelled and a new one is issued electronically. The recipient is sent a new ticket with a unique barcode via TicketFast that can be printed right away. What is the Fee? Ticket Forwarding is a free alternative to other overnight delivery and courier services. Now you can enjoy the convenience of this new innovative technology that provides a secure alternative method to ensure your tickets get used. 11
Donate your tickets If you have season tickets that you cannot use or would just like to donate tickets to a good cause, you can now do so quickly and easily online. Simply log in to your SixthMan Account Manager, select the ticket(s) you wish to donate, and click Donate Tickets. Your tickets will be donated to the team sanctioned charity via email at no cost! Post Your tickets for sale Can t make it to a game? Now, you can sell your season tickets anonymously to other fans by logging into your personal SixthMan Account Manager. There is no fee for posting tickets and the process is secure simply highlight the tickets you wish to sell, choose the selling price and the expiration date, and submit the listing. Editing your posting at any time is quick and easy. What happens when my tickets are sold? Once your posted tickets are purchased, the amount of the sale price is credited to your SixthMan Account, less the 10% seller fee. The barcodes on your sold tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via TicketFast for at-home printing using any standard printer, without the hassle and delay of standard mail delivery. What Happens if my tickets don t sell? You will be notified via email if your tickets do not sell before your indicated expiration date. Your listing will be automatically removed and your original tickets will still be valid for entry. If you cannot attend the game, you also have the option of emailing your tickets to a friend via Ticket Forwarding. FOR MORE INFORMATION, CONTACT YOUR SIXTHMAN EXPERIENCE SPECIALIST AT 602-514-5444 OR EMAIL US AT 6thman@suns.com.
log on to MySixthMan.com: Everything you need to know about being a SixthMan The quickest way to access your SixthMan Account Manager Learn about upcoming events and experiences View photos and stories from other SixthMan members Check out the SixthMan of the Month And much, much more! Your SixthMan go-to spot for anything you need while enjoying a Suns game SIXTHMAN HOMECOURT IS LOCATED OUTSIDE SECTION 122 SIXTHMAN HOMECOURT
Offer discounted suns and mercury group tickets to your employees online, with no fees and hassle free! The Suns and Mercury Group Manager tool provides your employees with access to special ticket offers and eliminates the need for you to collect money or distribute tickets. We provide you with a customized email and splash page for your company, and all you have to do is forward it to your employees. Then, using their company email to log-in, accessing tickets and printing them at their computer is simple and easy! How do you promote these special offers to your employees? Company email system we send you an email with the link to company specific ticket offers that you can simply forward on to your office Post offers on your company s intranet in the benefits section your employees email address allow them access to the offers Advertising distribute flyers we provide you to inform employees that your company s intranet contains a link to special ticket offers It s easy for your employees to view ticket offers and purchase online! They click on the link you provide them through email or on the company intranet and enter their work email address They choose the game they want to go to Search options allow employees to review tickets by price, location or best available Tickets are purchased online with the employee s credit card and NO FEES are applied sample email splash page We take care of delivering the tickets! Tickets are emailed directly to the employee so they can conveniently print their own tickets Your employee will simply open the email attachment, print the tickets and bring them to the game! To sign up your group or to receive more info, call 602-379-SUNS!
What do I do if I lose my tickets for a game? If your tickets are lost or stolen, call your SixthMan Experience Team at (602) 514-5444, and your tickets will be re-printed and put in Will-Call for the party of your choice. Only the Season Ticket Holder listed on the account can request ticket re-prints. Does my child need a game ticket? Children under the age of 3 years do not need a ticket. How can I purchase a parking pass? Suns Season Ticket Holders have a number of garages to choose from, varying in price for the full season. For more parking information, i.e., price and availability, contact your SixthMan Experience Team. Why does the Online Ticket Manager close down 2 hours before game time? Due to the fact that doors open 1½ - 2 hours before game time, tickets on the online Account Manager cannot be re-sold or forwarded by e-mail at that time. This is to minimize possible occurrences in which two different parties have access into the Center using the same tickets. After I sell my tickets on the Ticket Exchange, where does the money go? When your tickets are re-sold, the money goes into your Suns account and can be used towards playoffs, your renewal, or any other form of Suns Tickets. Can I get my resale credit back? Yes! At the end of the season, we can send you a check for your resale credits you have acquired throughout the season. If you use your resale credit as a payment towards your account, that credit will become non-refundable. Can I get a refund? The Suns do not issue refunds for any tickets that have been purchased. All payments are non-refundable and non-transferable. How do I donate my tickets for a game? If it is at least 24 hours prior to the game, you can use the SixthMan Account Manager to donate your tickets. Otherwise, contact your SixthMan Experience Team and we can donate your tickets for you. You will automatically receive 100% attendance for that game, as well as a letter from the Suns which can be used for tax purposes. How do I put my tickets in Will-Call for someone else? If you need to put your tickets in Will-Call for another party, you can call your SixthMan Experience Team prior to the game to do so. Only the Season Ticket Holder on the account can request ticket re-prints. What if I need wheelchair accessible seating for a game? If accessible seats are necessary on a short term basis (no more than 3 games), you can contact Guest Relations and they will be happy to assist you. Their info hotline number is (602) 379-2060. You must leave a detailed message, including the specific game, the date, and your current section, row and seat numbers. A representative will respond to you within 48 hours. Please note that due to limited availability, accessible tickets are on a first-come, first-served basis, and only the accessible guest and one companion can be accommodated. Can I bring a noisemaker and/or poster(s) to the games? NBA regulations prohibit noisemakers. Posters are allowed, but must be approved upon entry. Though our fans are encouraged to cheer on the team and be supportive, other ticket holders/fans and the players on the floor must be given consideration. How do I change my seat location for next year? One of the many benefits of being a Season Ticket Holder is the ability to attempt to improve your seats every year. An upgrade / relocation process takes place each May/June. Communication concerning this event is sent out to all SixthMan Members towards the end of each regular season and you must RSVP to participate. How do I obtain my 20% discount at the Team Shop? To enjoy your Team Shop discount, simply show the cashier your SixthMan ID card that you received in your season ticket booklet or your just show your season ticket. 15
How can I get a personal message posted on the scoreboard? If you would like to display a Happy Birthday greeting, or tell your spouse you love them on your anniversary, you can do it in grand fashion using the Phoenix Suns scoreboard. Personal messages must be limited to 45 characters and must be received at least 5 days before the game. The cost of each message will be $50, which is donated to Suns Charities. For more info, call your SixthMan Experience Team at (602) 514-5444. How can I gain higher priority with the Phoenix Suns? The day you purchased your Suns Season Tickets, you made your Seniority Date official. This is an important piece of information, as it gives you priority over newer accounts when it comes to relocating and obtaining additional seats. To find out your seniority date, call your SixthMan Experience Team at (602) 514-5444. How do I get a gift delivered to my seat by a Suns representative? If you would like a gift delivered to your seat by a representative of the Phoenix Suns, our SixthMan Experience Team will be happy to accommodate. To find out more, please call (602) 514-5444. As a Season Ticket Holder, what events will I be invited to? The Phoenix Suns hold a number of Season Ticket Holder-only events throughout the year. These include our annual Season Ticket Holder Party, our Rookie Camp and our Draft Party. Space can sometimes be limited, so make sure to RSVP with your SixthMan Experience Specialist at (602) 514-5444. If my personal information changes (phone, address or e-mail), who do I notify? Communication is the key! If you have a change in your name, mailing address, phone number, and/ or e-mail address, you can either: (1) Log into your personal SixthMan Account Manager using your Account ID and password and update your information; (2) Contact your SixthMan Experience Specialist at (602) 514-5444; or (3) Provide us with your updated information in writing and mail it to: Phoenix Suns SixthMan Experience Team 201 E. Jefferson Street Phoenix, AZ 85004 How do I get into all of the clubs? We offer a variety of club atmospheres in the US Airways Center. Each club is exclusive to the Season Ticket Holders holding seats in those areas. How do I get my playoff tickets? As a Full Season Ticket Holder, you have the first right of refusal on your seats for the entire playoff run. However, as a Half Season Ticket Holder, you have the first right of refusal on your seats for half of the games. Payment for playoff tickets is based on whether or not you renew your season tickets for the upcoming season. How do I purchase additional single-game tickets? If you would like to purchase single-game tickets during the regular season, please call your SixthMan Experience Specialist at (602) 514-5444 before you use alternative methods. Your Specialist is able to view all available tickets up to the second that you call. 16
Release of Liability The holder of a ticket voluntarily assumes all risk and danger of personal injury, property loss or other damage and all hazards arising from, or related in any way, to the event for which the ticket is issued, whether occurring prior to, during, or after the event, and releases the Phoenix Suns, the NBA and their affiliates, agents, and employees (including players and contractors) from any and all liability from, relating to, or arising from such injury, loss, or damage. The National Basketball Association, the Phoenix Suns and US Airways Center are committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. NBA fans have a right to expect an environment whereby: Players will respect and appreciate each and every fan. Guests will be treated in a consistent, professional and courteous manner by all Center and team personnel. Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures. Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner. Guests will sit only in their ticketed seats and show their tickets when requested. Guests will not engage in fighting, throwing objects or attempting to enter the court. Those who engage in any of these actions will immediately be ejected from the game. Guests will smoke in designated smoking areas only. There will not be any obscene or indecent messages on signs or clothing. Guests will comply with requests from Center staff regarding Center operations and emergency response procedures. The US Airways Center staff has been trained to intervene when necessary in an effort to enforce the above guidelines. Guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these guidelines will be subject to ejection without refund, revocation of season tickets, and may also be in violation of city ordinances resulting in possible arrest and prosecution. Ownership of Seat Locations The Phoenix Suns own and control all rights to seat locations for Suns home games. Purchasers of season tickets obtain a license, in the form of a ticket, to use the seat location designated by the ticket. This license may be revoked by the Suns at any time upon refunding the purchase price of the ticket. The Phoenix Suns retain the right to change Season Ticket Holder s seat locations at any time. This license is granted on a game-by-game basis and is subject to all rules, regulations and policies relating to tickets as established by the Suns, US Airways Center and the NBA. Season Ticket Holder and Accounts The Season Ticket Holder is generally the person or business that pays for the tickets, and that person or business is assigned an account. The Season Ticket Holder must provide the Suns with the contact person for the account, particularly in the case of a corporate account or partnership. Season tickets should be paid for with a check or credit card. If a third party payment is accepted by the Suns, such acceptance shall not give the third party any Season Ticket Holder or renewal privileges, or cause or require the Suns to change the name on the account. Season Ticket Privileges Non-Transferable Season Ticket Holders have no right to transfer the renewal privilege of seat locations designated by their tickets to any person, whether by a request to transfer the account into another name, or in an attempt to transfer the seat locations or the renewal privilege described below by will or trust, property settlements, transfers to creditors, or any other means. It is important to the Suns to protect and reward longtime Suns fans by allowing them to upgrade their seat locations, rather than allowing Season Ticket Holders to transfer renewal privileges to others. Therefore, any attempt to transfer season ticket renewal privileges to third parties will not be recognized by the Suns and may result in cancellation of all season ticket privileges. Any court order directing distribution of season ticket ownership to a person not listed as the Season Ticket Holder; whether in bankruptcy or otherwise, will result in 17
the Suns exercising the right to immediately revoke the license represented by the tickets, including any season ticket renewal privileges, upon refund by the Suns of all amounts paid for games that have not yet been played. The Suns, however, generally recognize two exceptions to the above prohibition. First, the Suns will allow an individual Season Ticket Holder to request transfer of season ticket privileges to members of the Season Ticket Holder s immediate family. Second, if the Season Ticket Holder is a business, it may request a change in the name of the contact person for its account. A request to transfer season ticket privileges to a family member, or to change the contact person or any other request for season ticket renewal privilege transfer, must be submitted to the Suns in writing, and must be supported by appropriate documentation (proof of relationship, official letterhead, signature of authorized company officers, etc.) satisfactory to the Suns. Requests for transferring ownership will be reviewed on an annual basis by Suns senior management. The Suns reserve the right to approve or reject any such request. Season Ticket Renewal Privileges In general, the holder of season tickets has an opportunity to renew for the next Suns season, the seat location represented by the tickets. This opportunity is a privilege granted by the Suns and may be revoked at the Suns discretion. Annual Renewal Mailing Season ticket renewal forms will be mailed to the contact person on the account. The exact payment deadline will be specified on the invoice. Due to the time required to process relocation requests, meet computer deadlines and distribute tickets, accounts not meeting the payment deadline are subject to cancellation. If you do not receive appropriate mailing within these time frames, please contact the SixthMan Experience Team for assistance. If you do not contact the SixthMan Experience Team within a reasonable time, you will be deemed to have waived your renewal privilege and your priority in seat locations. Once payments for season tickets are received, they are applied to hold specific seats, and thus nonrefundable. Distribution of Tickets Paid-in-full season tickets are distributed approximately two weeks before the Suns season. The tickets will be mailed to the address on the account. Additional Seat Requests After each annual upgrade and relocation event, additional seats will be offered. We cannot guarantee the availability or location of additional seats. Please call your SixthMan Experience Specialist if you are interested in obtaining additional seats. Playoffs If it appears that the Suns will advance to the playoffs, Season Ticket Holders will be offered the opportunity to purchase tickets for all home playoff games, based on the Season Ticket Holder s renewal for the upcoming Suns season. Lost / Stolen Tickets Contact your SixthMan Experience Team at (602) 514-5444, and we can re-print the tickets and put them in Will-Call under the party of your choice. Only the Season Ticket Holder can request ticket reprints. Parking Info The Phoenix Suns offer 5 parking garage locations convenient to the US Airways Center: Chase Tower 2nd St. & Monroe Civic Plaza East 5th St. & Washington Collier Center 2nd St. & Washington Jefferson Street 3rd St. & Jefferson Renaissance Square 1st Ave. & Washington If you would like to purchase a parking pass with your season tickets, please call the SixthMan Experience Team at 602-514-5444. There are also several uncovered ground lots available around the Center. Prices vary based on day of week, time of game, opponent, and other events going on downtown. Prices have been known to fluctuate between $5 and $40. 18
View www.coppersquare.com for parking information and traffic updates. Door Times The Phoenix Suns door opening times will normally follow these guidelines: 6:00 tip doors open @ 4:30 6:30 tip doors open @ 5:00 7:00 tip doors open @ 5:30 7:30 tip doors open @ 5:30 8:00 tip doors open @ 6:00 8:30 tip doors open @ 6:30 For game times out of the ordinary, or to verify times, please call your SixthMan Experience Team at (602) 514-5444. Game Time Changes The Phoenix Suns will always inform you of game time changes. Watch your e-mail inbox and check the Suns website to make sure you do not miss any of the action! Always feel free to contact your Sixth- Man Experience Team at (602) 514-5444 to verify game times. Box Office / Will-Call Hours of Operation The US Airways Center Box Office is open: Monday Friday from 10:00 a.m. 5:00 p.m. (excluding holidays) On game days during the week, the box office opens at 10:00 a.m. and will close at halftime of the game. On game days during the weekend, the box office opens at 12:00 Noon and will close at halftime of the game. If you are unsure as to when the box office will be open, please call the SixthMan Experience Team at (602) 514-5444. Will-Call Procedures Tickets are placed in Will-Call in alphabetical order. Please refer to the letters above the window (based on your last name). If you need to get tickets reprinted, lost your tickets, or brought the wrong tickets to the game, please use the Customer Service window. The representative will be able to help you with your questions or concerns. Please be advised that whenever picking up any tickets, you will need a valid picture ID. You may not pick up tickets for another party, or use any other individual s ID to pick up tickets for them. If you need to change the name for tickets placed in Will-Call, please call (602) 514-5444. Team Shop Hours The US Airways Center Team Shop is open: During the summer, Mon. thru Fri. from 10am 5pm During the Suns season, Mon. thru Fri. from 10am 5pm and Saturdays from 10am 3pm on nongame days Game days, from 10am 3pm and when the Center doors open until the end of the game Concessions / Dining Options The US Airways Center offers many dining options for any basketball fan. The options can be found on either the 100 or 200 level concourses. The concourses have everything from pizza and hot dogs to Chicken Caesar Salad and Cold Stone Creamery ice cream. All concessions close after the beginning of the 4th quarter, and no alcohol of any kind can legally be sold during the 4th quarter. Any questions about in-center concessions may be directed to Levy Restaurants at (602) 379-7700. Traffic Updates The Phoenix Suns understand there are road closures and detours that change daily. We will often send out an e-mail alert with traffic recommendations. The Phoenix Suns Insider e-mail also has traffic alerts to consult before the game. So that you don t miss out on these important updates, please call your SixthMan Experience Team with any e-mail address changes. You may also seek advice from coppersquare.com for other questions on parking, directions, detours, or closures. SixthMan Home Court Your SixthMan Experience headquarters is located on the main concourse (100 Level) just outside Section 122-123. This is your go to spot for anything and everything Suns related while you are enjoying the game! 19
SixthMan Account Manager / Ticket Exchange The SixthMan Account Manager is a way to access your tickets online. You have the ability to post your tickets for sale, forward your tickets to a friend by e-mail, or donate your tickets to charity. Your Sixth- Man Account Manager also allows you to update your contact info on file, such as your mailing address and e-mail address. The Ticket Exchange is a benefit for Season Ticket Holders to post their seats for sale to other Season Ticket Holders and the general public. If the tickets are sold, the buyer will receive the tickets by e-mail, and after subtracting the 10% seller fee, the Season Ticket Holder will receive 90% of the posted sale price. All resale credit will remain in your Suns account and can either be applied toward future playoff ticket purchase, annual season ticket renewal, or you may request a refund check at the end of the season. To view a great demo on how to use the SixthMan Account Manager, please go to http://www.ticketmaster. com/accountmanager/accountmgr_demo.html Wheelchair Escorts For a wheelchair escort prior to a game, go to Guest Relations located in the Casino Arizona Pavilion across from Section 116-117. A representative from Guest Relations will escort you to your seats. At the conclusion of the game, a representative will meet you at your seats and then escort you to an exit. Departure / Re-entry When exiting the main concourse, make sure your tickets are scanned by one of the GSR s. If you choose to re-enter, your tickets must again be scanned. Change of Address / Phone Number It is the Season Ticket Holder s responsibility to notify the SixthMan Experience Team of address or phone number changes, or log into your personal SixthMan Account Manager using your Account ID and password and update your information. Assisted Listening Devices Devices to aid in listening to a Phoenix Suns game at US Airways Center can be obtained on a first come, first served basis in the Guest Relations area located outside of Section 116-117. ATM s There are three ATM s located around the US Airways Center. They can be found in the Casino Arizona Pavilion, Bud Light Paseo, and outside of Section 120, between the Team Shop and the Toyota Club. Autographs Phoenix Suns players make many appearances throughout the season at various locations for sponsors and Suns events. It s a great time to try and catch the players for an autograph. To find out where they will be appearing, check out Suns.com for all updates. If you would like to write to your favorite player or to our Community Relations Department, please use the following address: Phoenix Suns Attn: Player Name or Community Relations Department 201 E Jefferson Street Phoenix, AZ 85004 Lost and Found The Phoenix Suns Lost and Found office can be reached by calling 602-379-2055. You may also call your SixthMan Experience Specialist to assist, as well. Additional Matters These policies and procedures attempt to cover most situations. In the event any issue or matter relating to the Suns season tickets is not covered, or there is a question of interpretation of the policies and procedures, or in the event of any dispute between the Suns and any Season Ticket Holder, or any Season Ticket holder and a third party, the Suns reserve the right to make all final decisions and determinations. The Suns further reserve the right to modify any policies and procedures upon notice to the Season Ticket Holder. 20