Customer Feedback Summary Of 1,087 customers surveyed, 691 responded Quality Of Workmanship 91% Quality Of Materials 95% Installation Crew 91% Clean & Safe 92% Salesperson Knowledge 93% Recent Reviews & Published Comments Ralph C. Grand Blanc, MI Nov 19, 2018 John H. Haslett, MI Nov 19, 2018 Very good company to deal with product quality is the best, the workmanship was excellent. Kyle, the installer arrived 30 minutes earlier than was scheduled he did a very nice job. I will be having some more windows replaced this next year, 2019, and will have C L Ward do them. Talented installers. Site manager very responsive. CL timelines were not kept and were drawn out over and over. We expected some but not over 9 months and counting... Communication was very good at times and lacking at others. Bill M. Clio, MI Nov 17, 2018 Please come and get the junk trailer that was left on site, my wife can't get her car in the garage. Dolores J. Farmington Hills, MI Nov 07, 2018 I would like to say I am very happy with the work did me. Page 1 of 5 report. Visit more about.
Judy H. Linden, MI Nov 07, 2018 Barbara P. Farmington Hills, MI Nov 05, 2018 Brian E. Roselle, IL Nov 02, 2018 Rich W. Frankenmuth, MI Nov 02, 2018 Candy S. Sterling Heights, MI Nov 01, 2018 Clarence J. Grosse Pointe Park, MI Oct 23, 2018 took 5 months job completion due to miss measure twice causing delay in getting door. I thought everyone at went above and beyond. They did an outstanding job. They are knowledgeable, organized and the finished product was great. They did a great job. I'm very pleased with the results. Everything was excellent professional and clean. The only thing was that I never received a final invoice showing completion of payment. Bill H. Brown City, MI Oct 21, 2018 Installers were contracted out and were all great. Resolving issues within the company was frustrating. Too many people within C&L to deal with and none able to make decisions when issues arise. Page 2 of 5 report. Visit more about.
Janice G. Durand, MI Oct 19, 2018 Gary M. Clarkston, MI Oct 19, 2018 Kevin C. Oct 15, 2018 Suzanne S. Saint Charles, MI Oct 11, 2018 Lori S. Bay City, MI Oct 11, 2018 Richard L. Clarkston, MI Oct 10, 2018 Having had two jobs done by C & L Ward. I would recommend them to anyone. The job was done professionally and to my satisfaction. Your salesperson tells you one thing about instillation, the measure technician tells you same thing about roof would be installed in two weeks. Next day we get a email from Regan we re running behind it won t be till the middle of next month. Next moths comes and goes no word. Call can t get ahold... They were very good and here on time. It was beautiful. They had to match the wood and they did a really good job with that. I am very happy with everything they did and the windows look great. The instillation crew was very good. The wood that they put around it was gorgeous and the guys that did the installation did a fantastic job. I have had multiple windows and doors installed by them. They have done an excellent job me. Steve B. Shelby Township, MI Oct 04, 2018 Everything was good with the company except delivery and install date Page 3 of 5 report. Visit more about.
Marie V. Naperville, IL Richard A. Mount Prospect, IL Ron M. Waterd, MI Nancy H. Grand Blanc, MI Sep 25, 2018 Katy C. Sterling Heights, MI Sep 23, 2018 Everything was smooth. I have no problems at all. The appearance of the work was very good. It was a very long process; the quality was not there. After four months of complaints, I finally got a crew to finish the job up to my satisfaction in the end. A small scratch was noted on the floor of the newly installed patio window. Between Dave MacKenize and Nicole, I was kept inmed about their attempts to get the correct color..after two trips, they did get the right color. The color blended in perfectly with the original color. One of the most unorganized and unprofessional companies I've ever dealt with. I signed the contract and put down a deposit a new door mid May. After a month, I called twice to get my installation date and every time the receptionist assured me not to worry and that they'll call me when it's time... David K. Swartz Creek, MI Sep 19, 2018 We are very satisfied. The windows are extremely beautiful. The installation is perfect, and they went above and beyond. Page 4 of 5 report. Visit more about.
Doug C. Sep 17, 2018 Lisa H. Holly, MI Sep 16, 2018 Thomas D. Macomb, MI Sep 08, 2018 Howard H. Lapeer, MI Sep 07, 2018 Gary D. Macomb, MI Sep 07, 2018 Ron Thompson and his assistant John were very efficient during the installation process and the finished product is beautifully crafted inside and out. Thanks guys. Highly recommend! Got a great price on my Thermatru door. Beautiful job! Workers were very friendly and worked quickly. When they were done with the job, we were told they'd come out and go along with us to inspect the work and they never did do that. Then we never received anything about paying the rest of it. About 6 months later, they contacted us about paying the rest of it and we told them that no one had come out... I would give a 1.5 star rating. The material and finished deck came out very nice. The length of time and the inconvenience my family went through was unacceptable. We had a dumpster taking up half my driveway over a month. The original crew was using decking that when it was delivered... Christine E. Sep 05, 2018 I appreciated the work and the price. Page 5 of 5 report. Visit more about.