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2017 Bank of America Marathon corral volunteer guide Thank you for volunteering for the 2017 Bank of America Marathon. Please take a moment to review the information in this volunteer guide to ensure that you are fully prepared to fulfill your volunteer role as well as answer participant questions throughout race morning. It s my pleasure to welcome you to the 40th anniversary of the Bank of America Marathon. At the completion of your shift please share any comments about your volunteer experience and/or suggest improvements for the information program below to Nicole Lockwood at nicole.lockwood@cemevent.com. Over the last 40 years, more than 740,000 finishers have collectively run 19,388,000 miles on our city streets. Through the echoes of their footsteps, the marathon has emerged as worldclass event and destination race for both debut marathoners and veterans of the sport. An event of this magnitude takes a lot of planning, coordination and hard work, and the end result is that thousands of people are able to achieve their dreams of finishing a marathon. Our team works year-round in planning the Marathon and our number one priority is that every participant, spectator and volunteer has a safe and successful experience. In order to achieve that goal, we rely on your help. This volunteer guide is filled with information that will help you assist participants, spectators and in some cases other volunteers. We can t thank you enough for your time and commitment to the event s success. As participants arrive from all 50 states and more than 100 countries to leave their mark on this year s milestone race, it s the volunteers who provide a helping hand and treat them to an experience that they will remember for a lifetime. Thank you again and we hope you have a great experience volunteering! Grant Park schedule of events Gear checks open corrals open Wave 1 (red) start corrals close Wheelchair Handcycle Athletes with Disabilities (AWD) Wave 1 (Elite & Corrals A, B, C, D and E) Wave 2 (blue) start corrals close Wave 2 (Corrals F, G and H) Wave 3 (orange) start corrals close Wave 3 (Corrals F, G and H) Spectator access to Grant Park begins 27th Mile Post-Race Party begins Gear checks close 27th Mile Post-Race Party ends 5:30 a.m. 5:30 a.m. 7:20 a.m. 7:20 a.m. 7:22 a.m. 7:23 a.m. 7:30 a.m. 7:45 a.m. 8:00 a.m. 8:10 a.m. 8:35 a.m. 9:30 a.m. 9:30 a.m. 3:30 p.m. 4:00 p.m. Sincerely, N. Harbor Dr. N. Field Dr. corral setup The 2017 Bank of America Marathon will feature a wave start to facilitate a smooth start to the race. Each participant s start wave is determined by his/her start corral assignment. All participants have been assigned to one of 13 start corrals as indicated on their packet pick-up ticket: Wheelchair, Athletes with Disabilities, American Development, A, B, C, D, E, Maggie F, Daley G, Park H, J and L. Lake Shore Carey Pinkowski Executive Race Director Bank of America Marathon Columbus Dr. E. Randolph Dr. A B C D E F G L H N. Stetson Ave. 1 2 J
Volunteer roles/instructions - corral volunteer The role of a start corral volunteer is to regulate access to the start corrals and also control the forward progress of participants through the start corrals. Each volunteer is assigned to a specific corral. Within each corral, volunteers will be assigned by their corral supervisors to one of four positions: Sign holder: Hold tall corral signs to make each corral easily identifiable to participants. Gatekeeper: Stand at the corral entrance and verify that each participant entering has a valid bib number that corresponds with the corral they are trying to enter. Rope holder: Form a line stretching from the east to west side of Columbus Drive. Hold the yellow rope to create a barrier between corrals. At the direction of your corral supervisor, slowly move forward as the race starts. Once all participants have crossed the start line, each start corral volunteer will have a poststart role to complete before the end of their shift. This role could include any of the following tasks: assist event staff with start line teardown, help to roll-up banners and fencing, or pick up discarded clothing items on Columbus Drive. Discarded clothing items will be donated to the Pacific Garden Mission as part of the Marathon s sustainability initiative. Volunteer roles/instructions - Gateway volunteers The role of a start gateway volunteer is to regulate access in and out of, and flow through the corral entrance chutes and the crosswalks. Gateways volunteers will be assigned by their supervisors to one of the three positions: Medical towers: Call out information such as time of day, minutes until entrance/ crosswalk closes, minutes until race starts, gear check locations, etc. to the runners. People movers: eep groups of runners moving through entrance chutes or crosswalks and into their respective corrals. Corral entrance gate ushers: Restrict access to corrals to runners with assigned corral bibs, volunteers and race officials. Bibs MAN 20 100 100 F Gate Gate 100 100 Frequently asked questions You will likely interact with many race participants throughout your volunteer shift. Please do your best to answer any questions they might have. If you do not know the answer to a question, that s O. Direct the participant to a Grant Park Information Volunteer in an orange Questions? Ask me vest or to one of the six information tents positioned throughout Grant Park. Which start corral should I be in? Check your bib for the letter of your assigned start corral. Refer to the start corral map on page 2 for specific start corral locations. Can I run with a friend/change my start corral? (forward/backward) No, you cannot move to another start corral, neither in front of nor behind your assigned corral. This is to maintain the integrity of the corral pacing and to ensure a fluid race start for all participants. Which gear check should I use and where is it located? There are three gear check tents where participants can store their gear during the race. Your gear check is color-coordinated with your race bib. Refer to the gear check map on page 8 for all gear check locations. Where is (start hydration (pre-race fluids and supplies), toilets, the Runner Reunite Area, changing facilities, etc.)? Refer to the Grant Park map on pages 9 and 10 for all important locations. How do I attach my timing device? Participants will use the MYLAPS BibTag Timing device. The timing device is permanently attached to the back of your bib number (it does not attach to your shoe as in years past). Important: Do not remove or fold the timing strips on the back of your bib number. You must wear your bib number on your outermost layer of clothing to record an official finish time and finish place. I am late and the entrance to my corral has closed, what do I do? Do not panic. Timing mats will be in place at the start line until 9 a.m. If your start wave has not advanced, you can start in the last corral of your wave. If your start wave (Wave 1 and Wave 2) is advancing, you will need to start at the back of Corral L in Wave 3. Elite MAN Front Elite MAN Back Wheelchair WOMAN Wheelchair MAN WOMAN 1 100 100 Corral A,B,C,D,E Gate 100 Corral F,G,H I am late, can you take my bag to gear check for me? For security reasons, volunteers CANNOT take baggage for a participant under any circumstances. Bags must be checked at a Gear Check Tent. Any bags left unattended will be removed from Grant Park and will not be made available to the participant. Elite WOMAN Front Elite WOMAN Back American Development WOMAN American Development MAN Corral J,,L 3 4
Where can I get safety pins/other runner supplies? At a Pre-Race Supply Tent, located near each gear check facility. What amenities are available on the course? Twenty aid stations are located along the course approximately one to two miles apart. Each aid station consists of a medical tent with access to a Runner Transport vehicle, toilet facilities, Gatorade Endurance Formula (lemon-lime flavor), water and a public address announcer. Gatorade Endurance Energy Gels will be available at Aid Station 13 (Mile 17.8). Aid Stations 15-18 (Miles 20-23.5) will offer bananas. Can my family/friends watch the start? Spectators will not be able to access Grant Park until 9:30 a.m. For the best view of the race start, family and friends should head north to Grand Avenue, between Columbus Drive and Rush Street, near Mile 1, or anywhere along State Street, between Hubbard Street and Jackson Drive. Contingency/emergency plans Many contingency plans are in place to handle an unplanned event. Race organizers work closely with the City, Police Department, Fire Department and the Office of Emergency Management Communications to ensure the safety of everyone involved in the Marathon. In the event that an incident should occur please, look to your zone coordinator and/or volunteer lead for instructions. Event Alert System The Event Alert System (EAS) communicates the status of course conditions to participants, volunteers and spectators leading up to and on race day. All volunteers should familiarize themselves with the Event Alert System color indicators, remain alert for directions from race officials, announcers, and volunteer leaders and take precautions to prepare properly for varying conditions on race day. Look for EAS communication in the start/finish areas, Grant Park, aid stations and via public announcements. Where can my friends/family see me on course? There are multiple locations along the course where spectators can view the race, many of which are accessible either on foot or via the CTA ( Transit Authority buses and trains). Refer to the course map on pages 13 and 14 for specific locations. How do injured participants get back to Grant Park? Runner Transport teams are at every aid station on the course, and there are Runner Transport vehicles that shuttle runners from the course back to Grant Park. Transported participants are dropped off at the Jackson Medical Tent, located on the south side of Jackson Boulevard between Columbus Drive and Lake Shore Drive. How can friends/family find out about an injured participant? If a participant is transported to a local area hospital at the discretion of the medical team, the American Red Cross of Greater s Patient Connection staff will be on hand in Grant Park to provide information regarding that patient to family and friends. Patient Connection staff can be found in the Information Tents located throughout Grant Park as well as at the American Red Cross Patient Connection Program Medical Information Station. Family members may also call 888.659.9877 to speak with a Patient Connection Operator to inquire about a patient. Lost & found Lost and found items will be collected throughout race weekend at the Abbott Health & Fitness Expo and in Grant Park on race day. Items turned in on race day can be reclaimed until 8 p.m. or on Monday from 8 a.m. - 12 p.m. at the Grant Park Lost & Found tent near Harrison and If a runner or spectator is looking for an item that was lost please visit chicagomarathon.com/lostandfound to confirm if their item was found and turned into the event Lost & Found. Any items unclaimed by October 31, 2017 will no longer be available. Unattended bags or packages If you see an unattended bag or package, follow the three C s. Claim: Ask if anyone in the area claims the item. If no one claims it, then go to the next step Cop: Tell the nearest cop about the bag. If there isn t a cop nearby, then go to the next step Call: If there isn t a cop nearby, call (312.781.6415). If you cannot reach this number after two attempts, call 9-1-1 Do not touch package or attempt to move the package. Quietly move people away from package without causing a huge disruption or panic. Active shooter In the event that an active shooter is in your vicinity, follow the steps below: Run: Have an escape route and plan in mind, leave your belongings behind and keep your hands visible Hide: Hide in an area out of the shooter s view, block entry to your hiding place and silence your mobiles devices 5 6
N. Harbor Dr. Fight: As a last resort and only when your life is in imminent danger, take action, attempt to incapacitate the shooter, act with physical aggression and throw items at the active shooter N. Field Dr. Wave 1 directional map Maggie Daley Park Gear Check Call 9-1-1 when it is safe to do so. E. Randolph Dr. E Media information As a uniformed and credentialed volunteer, please do not speak to any member of the media on behalf of the event, or comment on any aspect of the event. If you are approached by a member of the media, please respond by saying, I am not an approved spokesperson for the event, and provide them with the following number to contact a member of the event s media relations staff: 312.294.6708. Important phone numbers Medical emergency: 312.781.6408 or 9-1-1 Grant Park logistics: 312.781.6413 Race support: 312.781.6417 Lost child: 312.781.6415 Media Inquiries: 312.294.6708 Columbus Dr. N. Stetson Ave. N. Harbor Dr. N. Field Dr. E. Randolph Dr. A B Wave 2 directional map Maggie Daley Park C D Gate #1 Gate #2 Gate #3 Gate #4 Gate #5 E. 9th St. Gear Check E. 11th St. Bridge E. 11th St. Sustainability Incorporating environmentally and socially responsible practices is an important part of the operational planning, preparation and execution of the Bank of America Marathon. In 2016, the Bank of America Marathon was awarded evergreen level certification for achieving 57 of the best-practice standards offered in the Council for Responsible Sport s certification program for social and environmental responsibility at sporting events. Please help in our continued efforts to be a more sustainable event on race weekend. Below are two new initiatives for the 2017 event. Water filling stations will be located in Grant Park for volunteers, event staff, participants and spectators to refill water bottles on race day. Water filling stations will be located at Runner Reunite, the 27th Mile Post-Race Party and gear check areas. Use the designated Candy and Snack Wrappers waste boxes located in the volunteer areas at the Abbott Health & Fitness Expo and Harrison Volunteer Compound in Grant Park to recycle wrappers. Collected wrappers will be sent to TerraCycle, where the plastics undergo extrusion and pelletization to be molded into new recycled plastic products. Columbus Dr. N. Stetson Ave. N. Harbor Dr. N. Field Dr. Columbus Dr. E. Randolph Dr. Wave 3 directional map Maggie Daley Park H Gate #1 F Gate #2 G Gate #3 E. 9th St. E. 11th St. E. 11th St. Bridge Gate #4 Gate #5 L Finish J Gear Check Finish N. Stetson Ave. Gate #7 Gate #6 Gate #4 Gate #5 E. 9th St. E. 11th St. E. 11th St. Bridge 7 8
Grant Park /finish map 1 Stage 2 Athletes with Disabilities Tent 3 City Scents flowers & gifts 4 Massage Tent 5 American Development Tent 6 Information Tent 7 Information Tent 8 American Red Cross Patient Connection & Family Waiting Area 9 City Scents flowers & gifts 10 Information Tent 11 Information Tent 12 Red Gear Check 13 Athletes with Disabilites Finish Tent 14 Blue Gear Check 15 Orange Gear Check 16 City Scents flowers & gifts 17 Information Tent 18 Harrison Volunteer Compound 19 Balbo Hospitality 20 Columbus Hospitality 21 Information Tent 22 City Scents flowers & gifts Course route Medical facilities Road closed to vehicle traffic Pedestrian crosswalk Toilets Information tower CTA train Parking Metra train Limited access entrance Spectator entrance Water N Map subject to change Museum Campus Maggie Daley Park Closed to spectators until 10:30 a.m. 27th Mile Post-Race Party 3 4 5 6 8 11 12 13 14 1 Crosswalk closes 7:30 a.m. Crosswalk closes 7:40 a.m. Crosswalk closes 8:10 a.m. Reserved viewing 2 AMERICAN DEVELOPMENT Runner Reunite 10:00 a.m. 4:00 p.m. Runner Reunite 10:00 a.m. 4:00 p.m. 10 9 J L 15 18 19 20 Finish No spectator access Closed to spectators until 10:30 a.m. Gate #1 Gate #2 Closed to spectators until 9::30 a.m. 7 Gate #3 Gate #4 Gate #5 Gate #6 Closed to spectators until 9::30 a.m. 16 Gate #7 Bank of America Cheer Zone Participants only not a spectator entrance 17 E. 9th St. E. 11th St. Bridge E. 11th St. 21 22 E. Roosevelt Rd. E. Indiana Ave.
Closed to spectators until 10:30 a.m. 27th Mile Post-Race Party 3 4 5 6 8 11 12 13 14 1 Crosswalk closes 7:30 a.m. Crosswalk closes 7:40 a.m. Crosswalk closes 8:10 a.m. AMERICAN DEVELOPMENT L 2 Runner Reunite 10:00 a.m. 4:00 p.m. Runner Reunite 10:00 a.m. 4:00 p.m. 10 9 15 18 J Closed to spectators until 10:30 a.m. Gate #1 Gate #2 Closed to spectators until 9::30 a.m. 7 Gate #3 Gate #4 Gate #5 Gate #6 Closed to spectators until 9::30 a.m. 16 Gate #7 Participants only not a spectator entrance 17 Michig
Monroe St. Mile marker ilometer marker Aid station Contains medical, toilets, water Gatorade Endurance Formula Medical Food on course Gatorade Endurance Energy Gel Gatorade Endurance Carb Energy Chews Bank of America Cheer Zone Merrill Lynch Cheer Zone U.S. Trust Cheer Zone Marathon course Jefferson St.
Feedback form Please return this feedback form at your check in location at the end of your volunteer shift. Or you can return the form to: Nicole Lockwood 135 S. LaSalle St., Suite 1160, IL 60603 Email: nicole.lockwood@cemevent.com Fax: 312.904.9808 Name: Location: Did you feel prepared for your volunteer job? Is this volunteer guide missing any important information? Did your volunteer experience meet your expectations? Please share any comments about your volunteer experience and/or suggest improvements for the voluteer role below.