Whistler and the 2010 Winter Games Emergency Preparedness for Industry and Commerce Council Resort Municipality of Whistler Sharon Fugman, Manager 2010 Winter Games May 26, 2010 0
Introduction
Today s Presentation Introduction to Whistler Whistler s Roles Strategy Planning for the Games Partnering Resort Operations Centre What Worked Questions
A Few Words About Whistler 10,000 permanent residents Year round destination resort > 2.0 million annual visitors 835,000 winter visits 16,000 average daily winter visitors 1.2 million summer visits > $1 billion in economic activity
Winning the Bid: Host Mountain Resort
Host Mountain Resort Host Service Provider Partner Whistler s Roles Venue Developer Regulator
Whistler s s Role 1. Host Mountain Resort Transportation, security, emergency planning, brand protection 2. Service provider VANOC = Games Domain; sport, media, hosting venues RMOW = Urban Domain; all other 3. Venue developer & owner Athletes Village Celebration Plaza 4. Regulator g Monitor Games-related activities within boundaries RMOW bylaws 5. Partner
Competition Venues Whistler Sliding Centre Whistler Creekside Whistler Olympic Park
Non-competition Venues Whistler Medals Plaza Whistler Media Centre Whistler Athletes Village
How did Whistler Prepare? Whistler 2020 : long range community plan Premier mountain resort community as we move toward sustainability. Foundation for all strategies & plans including the 2010 Olympic & Paralympic Winter Games
Whistler 2020 Priorities Ensuring Economic Viability Enhancing Resort Experience Enriching Community Life Partnering for Success Protecting the Environment
Whistlers Strategy Whistler 2020 Delivering The Dream Investing In The Dream
Planning for 2010 Whistler s s Strategic Framework Guiding document 11 Strategic objectives 115 Deliverables Designed to help Whistler: Successfully deliver commitments Leverage opportunities Support our partners in the delivery of extraordinary Games
Whistler 2020 the Lens for 2010 Whistler 2020 Priorities ENRICHING COMMUNITY LIFE ENHANCING RESORT EXPERIENCE PROTECTING THE ENVIRONMENT ENSURING ECONOMIC VIABILITY PARTNERING FOR SUCCESS 2010 Strategic Objectives 1. Preparing for Extraordinary Games 2. Maximizing Business Success 3. Capitalizing on Tourism Opportunities 4. Enhancing Arts, Culture and Heritage 5. Community Engagement 6. Supporting Canadian Athletes 7. Creating the Right Environment for Athletes 8. Volunteerism and Community Pride 9. Delivery of Municipal Services 10. Partnerships 11. Accelerating our Journey Toward Sustainability
Games-time Planning Partners In-Resort Whistler Blackcomb Tourism Whistler Chamber of Commerce Whistler Arts Council Whistler 2020 Development Corporation Whistler Fire Department Local RCMP Detachment External Canada, BC, COV VANOC DND VISU BC Transit MOTI Media CTV Sponsors IOC/COC/IPC/CPC
Municipal Operations Games Office Municipal Services Whistler Live! Snow clearing Whistler Canada Olympic/Paralympic House Protocol Office Communications Master Planning Staff Engagement Resort Operations Centre Village maintenance Bylaw enforcement Police Services Fire Services Utilities Transportation ti Look and Wayfinding
Enhanced Operations Games-time Traditional Municipal Operations Fire Services Police Services Bylaw Services Public Works Village Operations Snow Clearing Waste Management
2009 Activities 9 World Cups January: Ski Jumping, NC, XC February: March: Bobsleigh, Skeleton, Luge IPC Alpine & Biathlon, IBU Orientation Sport Federations, NOCs Sponsors Media 1 Year Countdowns
Enhanced Operations Games Time Non traditional departments activated during Games Transportation Management Whistler Canada Olympic House Protocol Centre Resort Operations Centre
Chamber of Commerce Lead Role to ensure Whistler Businesses leverage the Games BUSINESS AS UNUSUAL Maximize Business Opportunities (pre, during and post Games) Strategic and not opportunistic Prepare for operational opportunities and challenges
What Worked Chamber as Lead Business Organization Business Taking Care of Business Seek Expert Advice Early Leverage Existing Programming to Engage Business
What Worked Don t Change What Works Local Knowledge is Priceless Games-time Coordination is Critical Understand Your Games-time Population Plan and Then Plan for Flexibility Mother Nature
Population and Demographic Audience Estimate Estimated Age Whistler Residents 7500 7,500 Families - Avg 40 years Whistler 2nd Home Owners 5,000 Families - Avg 40 years Community Whistler Seasonal Workers 2,500 19-30 years Sea to Sky Commuters 1,500 25-50 years Guests of Residents 7,500 Friends & Family - Avg 50 years Media 3500 3,500 30-50 years VANOC Staff 2,500 25-50 years Games Workforce VANOC Volunteers 5,000 25-65 years Sponsors (25 x 25) 625 30-60 years ISU 2,000 30-50 years Govt. Partners 500 30-60 years Athletes 3,000 20-30 years IOC 150 45+ Olympic Family NOC (50 countries x 20) 1,000 35+ IF (Exec + Tech) 800 35+ Sport Ticket holders 1000 1,000 Families - All ages Visitors Athlete Friends & Family 2,500 20-50 years Games Enthusiasts 2,500 25-60 years Day Skiers 2,500 25-65 years Total 51,575
Resort Operations Centre Campus Dispatch and Coordination Briefing Room Transportation Centre
ROC Cycle 8:00 p.m. MOC meeting 10:00 p.m. Whistler Hot sheet produced 7:30 a.m. Optional security briefing VISU/VANOC/R CMP could call with senior RMOW officials In confidence 8:00 a.m. Operational briefing including Resort partner operations FAM 9:00 a.m. Hot Sheet update if any new information 24/7 ROC meetings, updates, and issue resolution as required with partners
ROC Serve as coordination centre for enhanced municipal i services and Partner operations Modeled after Emergency Operation Centre Level 1 activation Provide 24/7 coordination of RMOW operations Elevated decision making and communication with partners Manage a centralized issue tracking and reporting system Facilitate efficient flow of operational information across Partners Act as a source of truth
ROC Briefings Security Briefing RMOW Operations Briefing Partner Briefing
Whistler Resort Operations Centre Duty Officer On duty or on call 24/7 Member of the Senior Leadership Team
Whistler Today Operational information that t may have external communications impacts: Information from in-resort partners WB, TW & Chamber Information from Games partners (VANOC, MOTi & BC Transit) Information from security partners (RCMP, VISU)
John Furlong CEO VANOC A successful Games requires q architects, planners, and facilitators as well as dreamers and magicians.
Thank-You & Questions