PRICE GUIDE Valid as of 1st March 2018 JOi Mobile services are intended for DK residential customers. All prices are expressed in DKK inclusive of VAT. An unlocked device is required for JOi Telecom service. However, in order to take full advantage of the 4G network, customers must have a 4G enabled and unlocked device. ACN reserves the right to change the terms and prices in this Price Guide. ACN Danmark A/S Registered Office Address: Holbergsgade 14, 2. tv., 1057 København, Danmark CVR 24212572, MOMS: DK 2421 2572 Postadresse: Postboks 1850, 2300 København S., Danmark
WITHIN DENMARK JOi LIBERTY XS Included hours 1 3 2 Included data 1 1 GB 59 kr. JOi LIBERTY S Included hours 1 3 4 Included data 2 10 GB JOi LIBERTY M Included hours 1 3 Included data 2 JOi LIBERTY L Included hours 1 3 Included data 2 JOi LIBERTY XL Included hours 1 3 Included data 2 119 kr. 10 GB 149 kr. 15 GB 199 kr. 40 GB 279 kr. 1 Minutes and texts (SMS/MMS) are for standard DK mobiles and DK landlines. Premium and non-geographic numbers are excluded. Calls are always billed per second. The length of your call will be rounded to the nearest second. 2 Data is for national use only. EU Roaming allowance listed on page 3. Usage will be rounded up to the next KB. 3 National calls within JOi network are free of charge JOi Mobile DK Price Guide 1 st March 2018 2 / 9
RATES WHEN EXCEEDING THE MONTHLY ALLOWANCE Voice calls 0.99 kr. PER MINUTE OTHER RATES Video calls 2.00 kr. PER MINUTE Video calls are rated per second, starting from the first second. Administration Fee 9.75 kr. EU ROAMING MONTHLY DATA ALLOWANCE JOi Liberty XS JOi Liberty S JOi Liberty M JOi Liberty L JOi Liberty XL 1.00 GB 5.00 GB 5.50 GB 7.00 GB 10.00 GB FIRST MONTH PRO-RATED Your first month s charges are pro-rated from the date you activate your SIM, or 14 days from the date of your order, whichever is earlier. Your first month data allowance is pro-rated in the same way. This means you receive and pay for a proportion of the full monthly allowance. For example, if you order a JOi Mobile SIM on the 1st of the month, but don t activate it until the 15th, you will receive and only pay for half the full monthly data allowance in your first month. Any additional use will be out-of-bundle and charged accordingly. You can always check how much allowance you have in MyJOi. USAGE AMOUNT LIMITS In order to give you more freedom and flexibility, usage amount limits are available for you own budget control. You can put your limit on any one of the 10 different levels available. At any of the levels, the limits include the total allowed consumption above the limit of your monthly allowance. The amount limits are: 25 DKK 500 DKK 50 DKK 750 DKK 75 DKK 1,000 DKK 150 DKK 1,500 DKK 250 DKK 3,000 DKK All amounts include VAT. The above limits are in addition to the standard limit set when roaming in the European Union which is set at 450 DKK. JOi Mobile DK Price Guide 1 st March 2018 3 / 9
INTERNATIONAL ZONES To make it easier to find the prices for international services, we have grouped international destinations into zones. Zone 0 Scandinavia Sweden, Norway, Finland Zone 1 Nordic Countries Faroe Islands, Greenland Zone 2 EU Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Holland, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Switzerland, United Kingdom Zone 3 Europe Albania, Andorra, Belarus, Bosnia and Herzegovina, Georgia, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Serbia, Turkey, Ukraine, Vatican Zone 4 North America Canada, United States Zone 5 Rest of the World 1 Australia, Bahrain, China, Hong Kong, India, Japan, Kuwait, New Zealand, Oman, Pakistan, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Tunisia, United Arab Emirates, Vietnam Zone 6 Rest of the World 2 Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension, Australian External Territories, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros & Mayotte, Congo, Congo Dem Rep, Cook Islands, Costa Rica, Cote d Ivoire, Cuba, Cyprus (North), Diego Garcia, Djibouti, Dominica (Commonwealth of), Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Polynesia,,Gabon, Gambia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, JOi Mobile DK Price Guide 1 st March 2018 4 / 9
Honduras, Indonesia, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyz Republic, Laos, Lebanon, Lesotho, Liberia, Libya, Macau,Madagascar, Malawi, Malaysia,Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Korea, Northern Mariana Islands, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Korea, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna, Yemen, Zambia, Zimbabwe FROM DENMARK TO INTERNATIONAL DESTINATIONS The rates for calls and messages from Denmark to international destinations are grouped per zones. The table below shows the rates for calls and messages sent from Denmark to each of the international zones. FROM DENMARK TO PER MINUTE OF CALL/VIDEOCALL PER SMS/MMS Zone 0 2.80 kr. 4.17 kr. Zone 1 6.00 kr. 4.17 kr. Zone 2 6.00 kr. 4.17 kr. Zone 3 6.00 kr. 4.17 kr. Zone 4 6.00 kr. 4.17 kr. Zone 5 16.00 kr. 4.17 kr. Zone 6 16.00 kr. 4.17 kr. Calls and videocalls are billed per second. JOi Mobile DK Price Guide 1 st March 2018 5 / 9
FROM WHILE ABROAD The rates for calls and messages from abroad are grouped per zones. CALLS AND VIDEOCALLS FROM ABROAD The table below shows the rates for voice calls originating from abroad. Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 TO Zone 0 0.24 kr. 0.63 kr. 0.24 kr. 10.42 kr 10.42 kr 14.58 kr. 14.58 kr. Zone 1 0.63 kr. 0.63 kr. 0.63 kr. 10.42 kr. 10.42 kr. 14.58 kr. 14.58 kr. Zone 2 0.24 kr 0.63 kr. 0.24 kr. 10.42 kr. 10.42 kr. 14.58 kr. 14.58 kr. Zone 3 10.42 kr 10.42 kr. 10.42 kr. 14.58 kr. 14.58 kr. 14.58 kr. 14.58 kr. Zone 4 14.58 kr. 14.58 kr. 14.58 kr. 27.08 kr. 27.08 kr. 29.17 kr. 29.17 kr. Zone 5 20.83 kr 20.83 kr. 20.83 kr. 27.08 kr. 27.08 kr. 29.17 kr. 29.17 kr. Zone 6 29.17 kr 29.17 kr. 29.17 kr. 29.17 kr. 29.17 kr. 29.17 kr. 29.17 kr. Calls and videocalls from Zone 2 are charged every 30 seconds. Calls and videocalls from all the other zones are charged every 60 seconds. JOi Mobile DK Price Guide 1 st March 2018 6 / 9
CALLS AND VIDEOCALLS RECEIVED ABROAD The table below shows the rates for voice calls received abroad. ZONES Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 PER MINUTE 0.15 kr. 6.25 kr. 10.42 kr. 20.83 kr. 29.17 kr. Calls and videocalls received in Zone 2 are charged per second. Calls and videocalls received from all the other zones are charged every 60 seconds. MESSAGING WHILE ABROAD The table below shows the rates for sending SMS and MMS while abroad. FROM ZONE PER SMS PER MMS PER MMS RECEIVED Zone 0 1.19 kr. - Zone 1 0.21 kr. 0.42 kr. - Zone 2 1.19 kr. - Zone 3 5.21 kr. 11.06 kr. 10.65 kr. Zone 4 Zone 5 Zone 6 5.21 kr. 11.06 kr. 10.65 kr. 5.21 kr. 11.06 kr. 10.65 kr. 5.21 kr. 11.06 kr. 10.65 kr. Receiving SMS abroad is always free of charge. JOi Mobile DK Price Guide 1 st March 2018 7 / 9
MOBILE INTERNET WHILE ABROAD The table below shows the rates for using mobile internet while abroad. FROM ZONE Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 PER MB 0.46 kr. 0.42 kr. 0.46 kr. 62.50 kr. 41.67 kr. 93.75 kr. 93.75 kr. Mobile internet in Zone 2 is billed per KB. Mobile internet in all other zones is billed per 50KB. To help you manage your roaming costs, we will text you information about call charges and roaming rates when you are abroad. We have also set up a worldwide data roaming limit of 360 kr. per month (VAT excluded) to stop you spending too much. You will need to go to www.joitelecom.dk/myjoi or contact JOi Customer Services if you would like this to remove this limit. JOi Mobile DK Price Guide 1 st March 2018 8 / 9
OTHER INFORMATION CHARGES FOR OTHER SERVICES SERVICE Late Payment Fee Paper Invoice Failed Payment Fee Connection Fee Non-Recurring Payment SIM Replacement Lost SIM Replacement Stolen SIM Replacement Faulty SIM Replacement PRICE 100 kr. 49.00 kr. 49.00 kr. 49.00 kr. 99.00 kr. 99.00 kr. JOi Mobile DK Price Guide 1 st March 2018 9 / 9