Each of the Primary PSAPs are under the management of the respective Chief of Police or Sheriff.

9.53 POLK COUNTY 9.53.1 SYSTEM SUMMARY Polk County s E 9-1-1 system has 2 Primary and 2 Secondary PSAPs as follows: 9.53.1.1 BARTOW POLICE DEPARTMENT SECONDARY PSAP The City of Bartow has a Secondary PSAP at the Bartow Police Department. Calls for Law Enforcement and Fire Services are handled by direct dispatch. 9.53.1.2 LAKE ALFRED POLICE DEPARTMENT SECONDARY PSAP The City of Lake Alfred has a Secondary PSAP at the Lake Alfred Police Department. Calls for Law Enforcement and Fire Services are handled by direct dispatch. 9.53.1.3 LAKELAND POLICE DEPARTMENT PRIMARY PSAP The City of Lakeland has a Primary PSAP at the Lakeland Police Department. Calls for Law Enforcement and Fire Services are handled by direct dispatch. Calls for EMS are single button transferred to the Polk County Emergency Communications Center Primary PSAP. 9.53.1.4 POLK COUNTY EMERGENCY COMMUNICATIONS CENTER PRIMARY PSAP The Primary PSAP for the unincorporated area is located at the Polk County Public Safety Complex. This PSAP handles all 9-1-1 calls placed within the jurisdictional boundaries of Polk County with the exception of those 9-1-1 calls that originate within the jurisdictional boundaries of the City of Lakeland. Calls for Law Enforcement and Fire Services are handled by direct dispatch for unincorporated Polk County and every municipality with the exception of the City of Lakeland, the City of Bartow, and the City of Lake Alfred. Calls for EMS are handled by direct dispatch Countywide. 9.53.2 SYSTEM MANAGEMENT The Polk County E9-1-1 System is managed and operated by the Polk County 9-1-1 Operations Office under the Emergency Management Division. The Board of County Commissioners is the responsible fiscal agent. Each of the Primary PSAPs are under the management of the respective Chief of Police or Sheriff. 9.53.3 INTERLOCAL AGREEMENTS The Polk County E9-1-1 system has selective routing thereby eliminating all central office overlaps with adjoining counties. Therefore, there is no specific requirement for an interlocal agreement.

POLK COUNTY SYSTEM DEFINITION Bartow Police Department Secondary PSAP TABLE 9.53-1 Bartow Police Dept. 450 Broadway Ave N. Bartow, FL 33830 X=27.8986, Y= -81.84312 Number of Answering Positions 3 Total Staff 10 Number of Instant Playback Recorders 3 Incoming 9-1-1 Lines 3 Transfer Lines 3 Lake Alfred Police Department Secondary PSAP Lake Alfred Police Dept. 190 Seminole Avenue N. Lake Alfred, FL 33850 X=28.09294, Y= -81.72831 Number of Answering Positions 2 Total Staff 4 Number of Instant Playback Recorders 2 Incoming 9-1-1 Lines 2 Transfer Lines 2

Lakeland Police Department Primary PSAP December 20, 2017 Lakeland Police Dept. 219 Massachusetts Avenue N. Lakeland, FL, 33801 X=28.04616, Y= -81.95378 Number of Answering Positions 16 Total Staff 50 Number of Instant Playback Recorders 7 Incoming 9-1-1 Lines 7 Transfer Lines 7 Emergency Communications Center Primary PSAP Polk County Public Safety Complex 1911 Jim Keene Boulevard Winter Haven, FL 33843 X=28.0161, Y= -81.81271 Number of Answering Positions 52 Type of Answering Position Total Staff 140 Number of Instant Playback Recorders 52 Incoming 9-1-1 Lines Transfer Lines POLK COUNTY CALL HANDLING TABLE 9.53-2 Bartow Police Department Primary PSAP Bartow Police & Fire Dept. Direct Dispatch Radio

Lake Alfred Police Department Primary PSAP December 20, 2017 Lake Alfred Police & Fire Dept. Direct Dispatch Radio Lakeland Police Department Primary PSAP Lakeland Police & Fire Dept. Direct Dispatch Radio Public Safety Emergency Call Transfer Telephone Comm. Center Primary PSAP Polk County Emergency Communications Center Primary PSAP Polk County Sheriff Direct Dispatch Radio Auburndale Police & Fire Direct Dispatch Radio Davenport Police & Fire Direct Dispatch Radio Dundee Police & Fire Direct Dispatch Radio Fort Meade Police & Fire Direct Dispatch Radio Frostproof Police & Fire Direct Dispatch Radio Haines City Police &Fire Direct Dispatch Radio Lake Hamilton Police &Fire Direct Dispatch Radio Lake Wales Police & Fire Direct Dispatch Radio Mulberry Police & Fire Direct Dispatch Radio Winter Haven Police & Fire Direct Dispatch Radio TABLE 9.53-3 FIRST PARTY SECOND PARTY SUBJECT Polk County Hardee County An interlocal agreement is required to define the call handling method and routing of each type of call received from Polk County citizens at the Hardee County Primary PSAP located in the City of Wauchula. Polk County Highlands County An interlocal agreement is required to define the call handling method and routing of each type of call received form Polk County citizens at the Highlands County Primary PSAP located in the City of Sebring.