Tennis World Welcome Pack Melbourne Park & Albert Reserve Welcome to Tennis World Page 1
CONGRATULTIONS ON JOINING THE TENNIS FAMILY It is with great pleasure that we welcome you as a member of Tennis World, home of the Australian Open and series events. You are now a part of a friendly and fun community of players who enjoy playing Tennis at a world class facility. At Tennis World we offer a many options to play tennis through our coaching programs and memberships which include Fitbit Cardio Tennis, Social Leagues and court hire. We aim to provide you with endless opportunities to play tennis to help encourage a happy and healthy lifestyle. This includes sending you regular communication about what s happening at our venue, so ensure your email is up to date so you don t miss a moment of on court action. Tennis World memberships are the perfect opportunity to play tennis often and with great benefits: Benefits Junior Silver Gold Court hire (Peak & Off Peak) Off peak outdoor Off peak Only All times Social Leagues, Pennant & Junior competitions (ANZ Tennis Hot Shots ) Fitbit Cardio Tennis programs & Ladies Morning (2 passes) Discount on group coaching and merchandise 1 per week 1 per week 2 per week n/a 0 8 per month 10% 10% 10% $12.00 Guest Fee Yes Yes Yes Reciprocal Rights to all Tennis World Venues Yes Yes Yes Online Bookings can be made 1 day in advance 1 day in advance 2 days in advance Tennis World coaching programs include a strong development pathway. Weather you re an aspiring tennis player or want to refine your hobby our programs can cater for you. Program Age Session Length Blue Stage 3-5 years 30 minutes Red Stage 5-8 years 30 minutes Orange Stage 8-10 years 60 minutes Green Stage 9-12 years 60 minutes Junior Group Coaching 12-18 years 60 minutes Junior Development Squad 12-18 years 90 minutes Performance 10 s 10+ years old 90 minutes Performance 12 s 12+ years old 120 minutes Performance 14 + 14 + years old 120 minutes Adult Groups 18+ years 60 minutes Private Groups All ages 1 hour, 45 minutes 30 minutes Welcome to Tennis World Page 2
JUNIOR MEMBERSHIP Junior Memberships are a great way to put what you have learnt into practice. All Junior Members at just $20.00 a fortnight including court hire, MEMBERSHIP AND COACHING I.D CARD Membership and Coaching Cards must be used, you can collect your card from reception upon your first visit so you can scan-in before each lesson. To become a member of Tennis World or make a booking visit: tennisworld.net.au. Once again, we would like to thank you for becoming a student of Tennis World and we look forward to seeing you on court. PEAK AND OFF-PEAK COURT HIRE TIMES Peak Times: After 5:00PM Monday-Friday Off Peak Times: Before 5:00PM Monday-Friday and Weekends ONLINE BOOKINGS As a coaching and member student you have access to our online booking portal. In this you can manage your payments, cancel/view any upcoming bookings and manage your membership online by visiting tennisworld.net.au, using the below credentials: Username: your email you provided Temporary password: twmember Please note that all normal Tennis World booking conditions apply, except for one great new benefit only available with online bookings. All other booking conditions will remain the same. In summary: Members may book maximum one hour per day only for court hire Fitbit Cardio Tennis classes can be booked up to maximum 2 weeks in advance Silver and Gold members will be able to book a maximum of 2 sessions per day An extra class may be booked on the day only via the Tennis World reception if a space is available All members must check-in at Tennis World reception with membership card before play Guest fee $12 for non-members to be paid at reception before play We hope you enjoy this new online service and request that any feedback is sent tennisworld@tennis.com.au. Welcome to Tennis World Page 3
PROGRAMS Tennis World programs cater to different ages and skills whether you want to play tennis or have a workout. Fitbit Cardio Tennis Tennis World Program Activ8- Focuses on agility and fitness and is a great place for beginner to intermediate players to start. Play- Provides a unique balance of fitness, drills and point play. Ladies Morning For ladies of all standards including 90 minutes of Coaching and 30 minutes of Match-play, followed by a complimentary coffee. Leagues Social Leagues- Organised social match play for all standards, payed in the evenings Monday Thursday across both venues. Register by emailing us at twleagues@tennis.com.au. ANZ Tennis Hot Shots Match Play-A fun and social way for kids to get into team tennis and is played at Red Ball, Orange Ball and Green Ball level. Kids will learn the basics of game play, as well as scoring and court etiquette. Click here to register. Weekend Competitions (Junior and Senior Bayside, Pennant) - Play for Tennis World against other tennis clubs around Melbourne in a home and away fixture. Click here to read more. Tournaments Tennis World hosts a variety of different tournaments to suit different players, skill levels and age groups. Tournaments include; Australian Money Tournament (AMT), Junior Tournaments (JT), Switch Tournaments, Junior Classics and the One Day Tournament Series. Click here to register. Gymnasium Tennis World Melbourne Park has two gymnasiums located on level 2 of the National Tennis Centre and under Margaret Court Arena. View operating hours. Programs available include; Group classes (Boxing, Circuit Training & Bootcamp) as well as Personal Training & Group Training available. To make a booking please visit our website. Welcome to Tennis World Page 4
PROGRAM TIMETABLE Morning 6:30am 7:15am Bootcamp (MP) 7:00am- 7:45am Mon Tues Wed Thurs Fri Sat Sun 6:30am 7:15am 7:15am 8:00am 6:30am 7:15am Bootcamp (MP) 7:00am- 7:45am 6:30am 7:15am 7:15am 8:00am 6:30am 7:15am 7:15am 8:00am Ladies Pennant (April Sept) 8:45am 1pm Junior Bayside (Feb- Nov) 8:30am 12pm 7:15am 8:00am Ladies Tennis Mornings (AR) 9.30am 11.30am Ladies Tennis Mornings (AR) 9.30am 11.30am 7:15am 8:00am Ladies Tennis Mornings (MP) 9.30am 11.30am Ladies Tennis Mornings (AR) 9.30am 11.30am Ladies Tennis Mornings (MP) 9.30am 11.30am 9am 9:45am 9:45am 10:30am 10:30am 11:15am 10:30am 11:15am 10:30am 11:15am Ladies Cardio (MP) (AR ) 11:15am 12pm 11:15am 12pm Lunchtime 12:15pm 1pm Bootcamp (MP) 12:00pm- 12:45pm 1pm 1:45pm 12:15pm 1pm 1pm 1:45pm 12:15pm 1pm Bootcamp (MP) 12:00pm- 12:45pm (AR) 12:30pm 1:15pm 12:15pm 1pm Bootcamp (MP) 12:00pm- 12:45pm 1pm 1:45pm 12:15pm 1pm (AR) 12:30pm 1:15pm 1pm 1:45pm (AR ) 12:00pm 12:45pm (AR ) 12:45pm 1:30pm Men s Pennant (April Sept) 1pm 5pm 12:00pm 12:45pm Men s Pennant (April Sept) 1pm 5pm Boxing (MP) 1:00pm 1:45pm 1pm 1:45pm Circuit Training (MP) 1:00pm 1:45pm Boxing (MP) 1:00pm 1:45pm (AR) 1:15pm 2pm Senior Bayside (Oct Mar) 1pm 5pm Evening (AR) Social B League Fast4 (AR) 6:15pm 8pm Social A League (MP) Social A2 League (MP) Social Premier League (MP) Circuit Training (MP) 5:00pm 5:45pm Boxing (MP) (AR ) Ladies Cardio (AR) Social B League (AR) 6:15pm 8pm Ladies Cardio (AR) Social B League (MP) Social A League (MP) Social A2 League (MP) Social C League (MP) (AR) Social A League (AR) 6:15pm 8pm Social Premier League (MP) Social A League (MP) Social A2 League (MP) Social B League (MP) Circuit Training (MP) 5:00pm 5:45pm Boxing (MP) (AR) Social B League (AR) 6:15pm 8pm Social A League (MP) Social A2 League (MP) Social B League (MP) 6:15pm 8pm Social C League (MP) provides a unique balance of fitness, drills and point play. Sessions run for 45 minutes. Cardio Activ8 Cardio Activ8 focuses on agility and fitness and is a great place for beginner to intermediate players to start. Ladies Cardio Female only sessions to encourage women participation in tennis. Ladies Tennis Mornings Sessions are available to women of all ages and standards. The twohour session includes 90 minutes of coaching and 30 minutes of match-play. Gym Programs Gym classes include Bootcamp (45 min), Circuit Training (45 min) and Boxing (45 min). Personal and Group Training options are available upon request. Social Leagues Social leagues allow players to compete in a social and friendly environment. 2 player teams in single & doubles format. Leagues run for approx. 1.5 to 2 hours. Grading: Social C League: Beginner Social B League: Beginner/Intermediate Social A2 League: Intermediate Social A League: Intermediate / Advanced Social Premier League Advanced 7:15pm 8pm 7:15pm 8pm 7:15pm 8pm 7:15pm 8pm Email TWLeagues@tennis.com.au to book in a grading session or if you would like to fill in one of our Social Leagues. Social PL League (AR) 8pm 10:30pm Social PL League (AR) 8pm 10:30pm Social C League (AR) 8pm 10:30pm Social A League (AR) 8pm 10:30pm Social A League (MP) 8:15pm 10:15pm Social Premier League (AR) 8pm 10:30pm Site locations: (AR) Albert Reserve (MP) Melbourne Park Social League A League (MP) 8:15pm 10:15pm Social Premier League (MP) 8:15pm 10:15pm Social League A2 League (MP) 8:15pm 8pm Welcome to Tennis World Page 5
SCHOOL HOLIDAY CLINICS Junior Holiday Clinics run during the school holidays and are open to all children aged 5-16 years. Junior Holiday Clinics aim to include all participants in a variety of fun and engaging activities including; Tennis Hot Shots (introduction to tennis), soccer, football, various group activities and games and may include movie session at the end of each day. This is a great camp that will help children stay active during the holidays by engaging them in various activities and meeting new friends. Junior Holiday camps 4-10 s age groups Junior Clinics 11 s -16 s (Beginner to Intermediate) Performance Camps 11 s 16 s (Intermediate to Advanced) To register visit us at tennisworld.net.au. KIDS BIRTHDAY PARTIES Birthday Party Packages are available at all Tennis World venues for children and adults of all ages. Party packages can include: Tennis Court Hire including tennis racquets and balls Tennis Coaching Function room hire & decorations Party food and drinks Tennis World Party Coordinator Parties can be organised to suit any group, age or theme. Invitations are provided by us (right). Welcome to Tennis World Page 6
CORPORATE AND SOCIAL FUNCTIONS Functions are available at all Tennis World venues for children and adults of all ages. Party packages can include: Tennis World centres are open throughout the year to organisations who wish to provide their staff and/or clients with an unforgettable experience. Hire a function room to run a seminar, create a team building tennis day or celebrate an event, Tennis World can tailor a package to suit the needs/aim of each group booking. Function room hire/ outdoor terrace hire Australian Open Guided Tour (Only at Melbourne Park) Tennis Court Hire including tennis racquets and balls Guest player appearance Tennis Coaching (Fitbit Cardio Tennis) with a focus on team building, fitness, etc. Organised Tennis Tournament i.e. Corporate Games White boards, projector screens or any other conference tools BBQ, Food and/or Beverages Design your own tennis experience to meet the needs of your group. Do you have any other ideas? Let us know at twbookings@tennis.com.au. Welcome to Tennis World Page 7
FREQUENTLY ASKED QUESTIONS Q: Why is it important to check in with my membership card at the Tennis World pro shop? A: All members are required to check-in prior to accessing all Tennis World programs and services. This allows our staff to identify you and ensure that you have an active membership. It also helps us to keep accurate attendance records so we can continue to improve our programs and services going forward. Q: Can I bring a guest to play with me when I book a court? A: All members are welcome to bring guests in to play with them however guests are required to pay a guest fee of $12.00 to the Tennis World reception upon check-in. Q: Do I have access to any other tennis venues? A: All Tennis World Member have access to other Tennis World venues throughout Australia. If you are travelling to another state and would like to use the facilities there, please contact your venue Customer Service Staff to be issued with a Reciprocal rights visit pass. Q: Turning up for my first lesson what do I need to bring? A: You will need a drink bottle, racquet, sunscreen, hat and appropriate Tennis shoes. If you need any assistance, our Coaches and Front of House team to help you with our wide range of racquets to suit all styles. Q: Where do I park? A: For Melbourne Park, parking is available at the National Tennis Centre Entrance D Car Park. For Albert Reserve parking is available on Hannah Street. Q: Is parking for free? A: Yes, please have your parking ticket validated at reception. Q: How do I sign in for my lessons? A: For your first lesson visit the Pro Shop/Cafe on site to receive your coaching card. This card must be scanned BEFORE each lesson. Students who have not scanned in will be asked to leave the lesson and be instructed to go back to the front desk to scan in. Q: Who do I notify if I lose my coaching card? A: If you have lost your card please email your venue. For Melbourne Park and Albert Reserve, Welcome to Tennis World Page 8
tennisworld@tennis.com.au and a new card will be made before your next lesson, and left at the front desk for collection. Q: How does my child move up to the next coaching level? Moving up a level is up to the coach s discretion, this selection involves assessment both during the term and at the end of a term. Q: Do I get any benefits for being in an adult group coaching session? A: No there are no additional benefits. However, we recommend that all students to take out a Tennis World Membership you will get 10% off your coaching session and be able to enter a social league with other benefits included depending on the membership type. Q: My child is interested in playing competition who do I contact? A: For all competition enquiries please email smikhail@tennis.com.au and we will forward the appropriate information. Q: Who do I contact for coaching enquiries? A: Email twcoaching@tennis.com.au or visit the centre. Q: What is the refund and cancellation policy for lessons? A: Enrolling in a coaching program is a commitment to the full term. After the coaching term you can cancel by giving 14 days written notice prior to the commencement of a new term. If you are unable to make a lesson during the term a written response to cancel a lesson must be made 24 hours in advance to twcoaching@tennis.com.au. Students who are unwell and cannot attend on the day must send an email of a medical certificate. If you do not provide Tennis World with 24 hours notice you are not entitled to make up a lesson. Any session must be rescheduled during the relevant coaching term, makeup lessons will not be carried over to the next coaching term subject to coach availability. If possible Tennis World will reschedule a make-up lesson for a cancelled session but is under no obligation to do so for any reason. Please note that make up sessions are not offered for group classes that are missed by the student Q: Can I request a coach? A: You may request a coach but is subject to availability. Q: What is Hot Shots? Hot Shots is a Tennis Australia National Program aimed at kids aged 3-12 with modified balls to enhance their development. For a detailed explanation of the Hot Shots program, please click here. Welcome to Tennis World Page 9
Q: What is the Tennis World Coaching pathway? Tennis World provides a range of coaching programs to a broad client base across all levels. Our programs are fun, innovative and consistent in delivery with a commitment to teach clients about all aspects of tennis. We aim to provide excellence in customer service to all clients and provide a fun and rewarding experience in all lessons. Click here to view the coaching pathway. Q: What times are group coaching sessions available and what does it cost? A: To find our current vacancies in email twcoaching@tennis.com.au or visit the desk. Q: Where will my lesson be? A: To find out the court location please scan in at the front desk. Courts may change due to weather or other department requirements. Q: What is the process if my direct debit payment fails? A: All students must be financial to be allowed on court. Tennis World has the right to refuse court access to students who have an outstanding amount on their account. If your debt fails you will be notified by SMS. To make a payment please call 1300 TENNIS or pay on your online account. Q: How do I pay overdue balance via online coaching account? Step 1: Log by clicking here. Step 2: Use your email as your username with temporary password twmember Step 3: Access your email to activate account Step 4: Select relevant venue Step 5: Under my profile tab select My Account to view balance. Step 6: Pay overdue amount via credit card Q: What is the wet weather and makeup lesson policy? Tennis World will notify you by SMS if the lesson has been cancelled. If your lesson is cancelled, Tennis World will then notify you when make-up lessons are available for you to attend. Sessions that are washed out after half the allotted time will count as a full session. Q: What is a Multi-Visit pass? A: Multi-visit pass is a ten pack of lessons that are discounted at 10% and can only be used during off-peak times (before Monday-Friday 3:30-9:00 and Saturday 9:00-1:00pm). There is no membership discount off already discounted multi-visit passes for private lessons. Welcome to Tennis World Page 10
Q: What do I do if my credit card details have changed? If you would like to update your credit card details, please visit your online portal. Q: How do I change classes? A: You may change your class to a different day or time if there are vacancies by emailing twcoaching@tennis.com.au Q: Can I join an extra coaching class? A: Yes, to join an extra class for Melbourne Park and Albert Reserve email twcoaching@tennis.com.au. Q: How do you provide feedback? A: Tennis World endeavours to provide the best possible service across all programs we deliver and in doing so welcome all feedback across all of our services. To provide any feedback for Melbourne Park or Albert Reserve email tennisworld@tennis.com.au Melbourne Park Grounds Map: Welcome to Tennis World Page 11