DUSP 1.10.7: Full Year Results 2013-14 Table 1: Domestic and EU Standards and Performance Targets Unadjusted and Force Majeure Adjusted Performance Domestic & EU Standards and Performance Targets Adjusted for Adjusted for Target Unadjusted Unadjusted Standard Force Majeure Force Majeure % % 95% cl % 95% cl USO 1st Class 93.0 93.2 +/- 0.1 93.3 +/- 0.1 USO 2nd Class 98.5 98.9 +/- 0.1 98.9 +/- 0.1 Special Delivery 1 99.0 98.6 98.6 Postcode Area Target % (Delivered) 2 91.5 (in 118/118) 114 of 118 115 of 118 Percentage Of Collection Points Served Daily 3 99.90 99.91 99.93 Percentage Of Delivery Routes Completed Daily 99.90 99.82 99.85 % Of Items Deemed Correctly Delivered 4 99.50 99.76 +/- 0.05 N/A N/A USO Outgoing EU Services D+3 5 85.0 89.5 +/-0.7 N/A N/A Percentage of Deliveries by Latest Delivery Time -Urban - 99.1 99.1 Percentage of Deliveries by Latest Delivery Time -Rural - 99.9 99.9 Percentage of Collections At or After Final Advertised Time 3-99.9 N/A Notes Target Full-year cumulative excluding the Christmas period. 95% cl 95% confidence limit 1 The result for Special Delivery is for all Special Delivery (Next Day) items. The regulatory target is for Special Delivery (Next Day) other than when sold to users having an account with Royal Mail buying the service using their account. The Royal Mail measurement system is unable to separate the performance for account and nonaccount customers in this way. Special Delivery is measured using live mail and is not based on a sample survey; confidence limits therefore do not apply. 2 The postcode area delivered target is based on 1 st Class Stamped and Metered performance. 3 Performance is based on collections from post boxes and Post Office branches only. 4 The Correctly Delivered Mail survey measures all items delivered by Royal Mail and not only USO items. 5 Results are calculated by the International Post Corporation, based on the UNEX measurement data, covering flows between UK and the other 26 EU Member states. 1
Unadjusted and Force Majeure Adjusted Performance AB Aberdeen 94.3 +/- 0.9 94.3 +/- 0.9 AL St Albans 93.8 +/- 1.0 93.8 +/- 1.0 B Birmingham 93.4 +/- 0.7 93.4 +/- 0.7 BA Bath 93.6 +/- 0.9 93.7 +/- 0.9 BB Blackburn & Burnley 94.4 +/- 0.9 94.5 +/- 0.9 BD Bradford 93.5 +/- 0.9 93.6 +/- 0.9 BH Bournemouth 92.7 +/- 1.0 93.1 +/- 1.0 BL Bolton 93.3 +/- 1.0 93.3 +/- 1.0 BN Brighton 92.7 +/- 0.8 92.8 +/- 0.8 BR Bromley 93.7 +/- 1.0 93.7 +/- 1.0 BS Bristol 92.1 +/- 0.8 92.2 +/- 0.8 BT Northern Ireland 94.5 +/- 0.7 94.9 +/- 0.6 CA Carlisle 95.7 +/- 0.7 95.7 +/- 0.7 CB Cambridge 94.1 +/- 0.9 94.1 +/- 0.9 CF Cardiff 92.4 +/- 0.9 92.4 +/- 0.9 CH Chester & Deeside 94.6 +/- 0.8 94.8 +/- 0.8 CM Chelmsford 94.0 +/- 0.7 94.1 +/- 0.7 CO Colchester 91.8 +/- 1.0 92.2 +/- 1.0 CR Croydon 93.6 +/- 1.0 93.6 +/- 1.0 CT Canterbury 94.2 +/- 0.9 94.4 +/- 0.9 CV Coventry & Warwickshire 92.7 +/- 0.9 92.8 +/- 0.9 CW Crewe 92.1 +/- 1.1 92.1 +/- 1.1 DA Dartford 94.0 +/- 0.9 94.0 +/- 0.9 DD Dundee 94.6 +/- 1.0 94.8 +/- 0.9 DE Derby 93.3 +/- 0.9 93.3 +/- 0.9 DG Dumfries 93.5 +/- 1.1 93.5 +/- 1.1 DH Durham 93.2 +/- 1.1 93.2 +/- 1.1 2
Table2: First Class Stamped and Metered PCA Delivered Performance DL Darlington 93.5 +/- 1.0 93.7 +/- 1.0 DN Doncaster 93.2 +/- 0.9 93.3 +/- 0.9 DT Dorchester 93.7 +/- 1.0 94.1 +/- 1.0 DY Dudley 94.0 +/- 0.9 94.0 +/- 1.0 E London East 92.9 +/- 0.9 93.0 +/- 0.9 EC City of London 93.7 +/- 1.0 93.8 +/- 1.0 EH Edinburgh 93.8 +/- 0.8 93.8 +/- 0.8 EN Enfield 92.7 +/- 1.1 92.7 +/- 1.1 EX Exeter 94.3 +/- 0.8 94.3 +/- 0.8 FK Falkirk 94.4 +/- 1.0 94.4 +/- 1.0 FY Fylde 94.5 +/- 1.0 94.7 +/- 1.0 G Glasgow 94.0 +/- 0.7 94.2 +/- 0.7 GL Gloucester 92.7 +/- 0.9 92.9 +/- 0.9 GU Guildford 92.5 +/- 0.8 92.6 +/- 0.8 HA Harrow 94.2 +/- 0.9 94.4 +/- 0.9 HD Huddersfield 90.8 +/- 1.2 90.9 +/- 1.2 HG Harrogate 93.5 +/- 1.1 93.6 +/- 1.1 HP Hemel Hempstead 94.7 +/- 0.8 94.8 +/- 0.8 HR Hereford 91.9 +/- 1.2 92.2 +/- 1.2 HS Hebrides 67.4 +/- 2.5 67.9 +/- 2.5 HU Hull 94.2 +/- 0.9 94.2 +/- 0.9 HX Halifax 93.0 +/- 1.2 93.4 +/- 1.1 IG Ilford 91.6 +/- 1.2 91.8 +/- 1.2 IP Ipswich 94.0 +/- 0.9 94.2 +/- 0.8 IV Inverness 93.6 +/- 1.0 93.8 +/- 1.0 KA Kilmarnock 94.6 +/- 0.9 94.8 +/- 0.9 KT Kingston upon Thames 92.9 +/- 0.9 93.2 +/- 0.9 3
KW Kirkwall 87.8 +/- 1.5 88.0 +/- 1.5 KY Kirkcaldy 93.8 +/- 1.0 94.0 +/- 1.0 L Liverpool 93.1 +/- 0.8 93.4 +/- 0.8 LA Lancaster 94.5 +/- 0.9 94.5 +/- 0.9 LD Llandrindod Wells 92.9 +/- 1.3 93.2 +/- 1.3 LE Leicester 92.1 +/- 0.9 92.4 +/- 0.9 LL North Wales 92.6 +/- 1.0 93.1 +/- 1.0 LN Lincoln 93.0 +/- 1.0 93.0 +/- 1.0 LS Leeds 94.4 +/- 0.7 94.5 +/- 0.7 LU Luton 94.4 +/- 0.9 94.4 +/- 0.9 M Manchester 92.8 +/- 0.8 92.8 +/- 0.8 ME Maidstone 94.5 +/- 0.8 94.6 +/- 0.8 MK Milton nes 93.6 +/- 0.9 93.5 +/- 0.9 ML Motherwell 94.7 +/- 1.0 94.7 +/- 1.0 N London N 93.1 +/- 0.9 93.1 +/- 0.9 NE Newcastle 93.5 +/- 0.8 93.5 +/- 0.8 NG Nottingham 91.1 +/- 0.9 91.3 +/- 0.9 NN Northamptonshire 93.1 +/- 0.9 93.2 +/- 0.9 NP Newport 92.3 +/- 1.0 92.3 +/- 1.1 NR Norwich 94.2 +/- 0.8 94.4 +/- 0.8 NW London NW 93.1 +/- 1.0 93.1 +/- 1.0 OL Oldham 93.2 +/- 1.0 93.3 +/- 1.0 OX Oxford 91.7 +/- 1.0 91.7 +/- 1.0 PA Paisley 93.0 +/- 1.1 93.1 +/- 1.2 PE Peterborough 92.4 +/- 0.9 93.1 +/- 0.8 PH Perth 94.1 +/- 1.1 94.1 +/- 1.1 PL Plymouth 93.8 +/- 0.9 94.1 +/- 0.9 4
PO Portsmouth 92.9 +/- 0.9 93.2 +/- 0.9 PR Preston 94.3 +/- 0.9 94.5 +/- 0.9 RG Reading 93.1 +/- 0.8 93.4 +/- 0.8 RH Redhill 94.5 +/- 0.8 94.7 +/- 0.8 RM Romford 91.9 +/- 1.1 91.9 +/- 1.1 S Sheffield 93.7 +/- 0.7 93.9 +/- 0.7 SA Swansea 92.1 +/- 0.9 92.1 +/- 0.9 SE London SE 92.7 +/- 0.8 92.8 +/- 0.8 SG Stevenage 93.4 +/- 0.9 93.7 +/- 0.9 SK Stockport 93.4 +/- 0.9 93.4 +/- 0.9 SL Slough 94.8 +/- 0.9 94.9 +/- 0.9 SM Sutton 94.0 +/- 1.0 94.0 +/- 1.0 SN Swindon 92.7 +/- 1.0 92.9 +/- 0.9 SO Southampton 94.0 +/- 0.8 94.3 +/- 0.8 SP Salisbury 94.6 +/- 1.0 94.8 +/- 1.0 SR Sunderland 93.8 +/- 1.1 93.8 +/- 1.1 SS Southend-on-Sea 92.4 +/- 1.1 92.4 +/- 1.1 ST Stoke-on-Trent 93.5 +/- 1.0 93.7 +/- 1.0 SW London SW 93.1 +/- 0.7 93.2 +/- 0.7 SY Shrewsbury 94.4 +/- 0.9 94.7 +/- 0.8 TA Taunton 91.4 +/- 1.1 91.8 +/- 1.1 TD Borders 95.2 +/- 1.0 95.2 +/- 1.0 TF Telford 94.0 +/- 1.0 94.2 +/- 1.0 TN Tonbridge 93.2 +/- 0.8 93.2 +/- 0.9 TQ Torquay 93.0 +/- 1.0 93.1 +/- 1.0 TR Truro 93.2 +/- 1.1 93.2 +/- 1.1 TS Teesside 92.3 +/- 1.0 92.2 +/- 1.0 5
TW Twickenham 94.7 +/- 0.8 95.2 +/- 0.8 UB Uxbridge 93.9 +/- 0.9 94.0 +/- 0.9 W London West 93.2 +/- 0.8 93.2 +/- 0.8 WA Warrington 91.4 +/- 1.1 91.4 +/- 1.1 WC London West Central 94.2 +/- 1.0 94.3 +/- 1.0 WD Watford 92.5 +/- 1.0 92.5 +/- 1.0 WF Wakefield 92.6 +/- 1.1 92.7 +/- 1.1 WN Wigan 93.7 +/- 1.0 93.7 +/- 1.0 WR Worcester 93.5 +/- 1.0 93.6 +/- 1.0 WS Walsall 92.6 +/- 1.1 92.7 +/- 1.0 WV Wolverhampton 93.1 +/- 1.0 93.1 +/- 1.0 YO York 93.5 +/- 0.9 93.6 +/- 0.9 ZE Lerwick 54.0 +/- 2.7 53.9 +/- 2.7 6