DUSP 1.10.7 Full Year Results 2014-15 Table 1: Domestic and EU Standards and Performance Targets Unadjusted and Force Majeure Adjusted Performance Standard Target Domestic & EU Standards and Performance Targets Unadjusted Unadjusted Adjusted for Force Majeure % Adjusted for Force Majeure 95% % % 95% USO 1st Class 93.0 93.0 +/- 0.1 93.2 +/- 0.1 USO 2nd Class 98.5 98.9 +/- 0.1 98.9 +/- 0.1 Special Delivery 1 99.0 98.7 98.7 Postcode Area Target % (Delivered) 2 91.5 (in 118/118) 109 of 118 113 of 118 Percentage Of Collection Points Served Daily 3 99.90 99.91 99.94 Percentage Of Delivery Routes Completed Daily 99.90 99.77 99.87 % Of Items Deemed Correctly Delivered 4 99.50 99.76 +/- 0.04 N/A N/A USO Outgoing EU Services D+3 5 85.0 89.4 +/-0.6 N/A N/A Percentage of Deliveries by Latest Delivery Time -Urban - 98.9 99.0 Percentage of Deliveries by Latest Delivery Time -Rural - 99.9 99.9 Percentage of Collections At or After Final Advertised Time 3-99.6 N/A Notes Target Full-year cumulative exuding the Christmas period. 95% 1 The result for Special Delivery is for all Special Delivery (Next Day) items. The regulatory target is for Special Delivery (Next Day) other than when sold to users having an account with Royal Mail buying the service using their account. The Royal Mail measurement system is unable to separate the performance for account and nonaccount customers in this way. Special Delivery is measured using live mail and is not based on a sample survey; confidence limits therefore do not apply. 2 The postcode area delivered target is based on 1 st Class Stamped and Metered performance. 3 Performance is based on collections from post boxes and Post Office branches only. 4 The Correctly Delivered Mail survey measures all items delivered by Royal Mail and not only USO items. 5 Results are calculated by the International Post Corporation, based on the UNEX measurement data, covering flows between UK and the other 26 EU Member states. 1
Unadjusted and Force Majeure Adjusted Performance Postcode Area Unadjusted C/L Adjusted C/L AB Aberdeen 94.1 +/- 1.0 94.3 +/- 1.0 AL St Albans 95.5 +/- 0.8 95.5 +/- 0.8 B Birmingham 92.5 +/- 0.7 92.5 +/- 0.7 BA Bath 91.3 +/- 1.1 91.3 +/- 1.1 BB Blackburn & Burnley 94.2 +/- 0.9 94.2 +/- 0.9 BD Bradford 92.0 +/- 1.1 92.4 +/- 1.1 BH Bournemouth 92.3 +/- 1.0 92.4 +/- 1.0 BL Bolton 94.7 +/- 0.9 94.8 +/- 0.9 BN Brighton 93.6 +/- 0.8 93.6 +/- 0.8 BR Bromley 94.6 +/- 1.0 94.6 +/- 1.0 BS Bristol 91.0 +/- 0.9 91.1 +/- 0.9 BT Northern Ireland 92.8 +/- 0.7 93.5 +/- 0.7 CA Carlisle 95.0 +/- 0.9 95.3 +/- 0.9 CB Cambridge 91.9 +/- 1.1 91.9 +/- 1.1 CF Cardiff 93.7 +/- 0.8 93.7 +/- 0.8 CH Chester & Deeside 94.5 +/- 0.8 94.5 +/- 0.8 CM Chelmsford 93.2 +/- 0.8 93.5 +/- 0.8 CO Colchester 91.4 +/- 1.1 91.7 +/- 1.1 CR Croydon 93.5 +/- 1.0 93.5 +/- 1.0 CT Canterbury 93.1 +/- 1.0 93.2 +/- 1.0 CV Coventry & Warwickshire 94.3 +/- 0.8 94.3 +/- 0.8 CW Crewe 92.4 +/- 1.1 92.6 +/- 1.1 DA Dartford 93.8 +/- 0.9 93.9 +/- 0.9 DD Dundee 93.6 +/- 1.0 94.0 +/- 1.0 DE Derby 93.2 +/- 0.9 93.5 +/- 0.9 DG Dumfries 93.9 +/- 1.0 94.5 +/- 1.0 DH Durham 91.6 +/- 1.2 91.7 +/- 1.2 2
Postcode Area Unadjusted C/L Adjusted C/L DL Darlington 92.0 +/- 1.0 92.1 +/- 1.0 DN Doncaster 91.5 +/- 1.0 91.6 +/- 1.0 DT Dorchester 94.6 +/- 1.0 94.6 +/- 1.0 DY Dudley 93.9 +/- 1.0 93.9 +/- 1.0 E London East 92.6 +/- 0.9 92.6 +/- 0.9 EC City of London 93.3 +/- 1.1 93.3 +/- 1.1 EH Edinburgh 94.5 +/- 0.7 94.7 +/- 0.7 EN Enfield 93.7 +/- 1.0 93.7 +/- 1.0 EX Exeter 92.6 +/- 1.0 92.6 +/- 1.0 FK Falkirk 93.5 +/- 1.1 93.7 +/- 1.0 FY Fylde 93.8 +/- 1.0 93.8 +/- 1.0 G Glasgow 94.1 +/- 0.7 94.3 +/- 0.7 GL Gloucester 91.2 +/- 1.0 91.2 +/- 1.0 GU Guildford 93.8 +/- 0.8 93.9 +/- 0.8 HA Harrow 94.1 +/- 1.0 94.3 +/- 1.0 HD Huddersfield 92.3 +/- 1.2 93.4 +/- 1.1 HG Harrogate 93.6 +/- 1.1 93.9 +/- 1.0 HP Hemel Hempstead 93.3 +/- 0.9 93.7 +/- 0.9 HR Hereford 93.5 +/- 1.1 93.5 +/- 1.1 HS Hebrides 63.1 +/- 2.5 64.7 +/- 2.5 HU Hull 92.4 +/- 1.1 92.4 +/- 1.1 HX Halifax 93.5 +/- 1.1 94.0 +/- 1.1 IG Ilford 92.6 +/- 1.1 92.7 +/- 1.1 IP Ipswich 93.0 +/- 0.9 93.1 +/- 0.9 IV Inverness 92.7 +/- 1.1 93.4 +/- 1.1 KA Kilmarnock 94.7 +/- 0.9 94.6 +/- 1.0 KT Kingston upon Thames 94.1 +/- 0.8 94.1 +/- 0.8 3
Postcode Area Unadjusted C/L Adjusted C/L KW Kirkwall 88.5 +/- 1.6 89.7 +/- 1.5 KY Kirkcaldy 93.1 +/- 1.1 93.5 +/- 1.1 L Liverpool 93.0 +/- 0.8 92.9 +/- 0.9 LA Lancaster 94.1 +/- 0.9 94.1 +/- 0.9 LD Llandrindod Wells 91.4 +/- 1.3 91.5 +/- 1.3 LE Leicester 92.4 +/- 0.8 92.5 +/- 0.8 LL North Wales 92.7 +/- 1.0 92.7 +/- 1.0 LN Lincoln 92.6 +/- 1.0 92.6 +/- 1.0 LS Leeds 92.9 +/- 0.8 93.2 +/- 0.8 LU Luton 94.3 +/- 0.9 94.3 +/- 0.9 M Manchester 93.8 +/- 0.7 93.8 +/- 0.7 ME Maidstone 93.9 +/- 0.8 93.9 +/- 0.8 MK Milton nes 92.6 +/- 1.0 92.6 +/- 1.0 ML Motherwell 94.0 +/- 1.0 94.0 +/- 1.0 N London N 93.8 +/- 0.8 93.8 +/- 0.8 NE Newcastle 93.7 +/- 0.8 93.9 +/- 0.7 NG Nottingham 92.4 +/- 0.8 92.5 +/- 0.8 NN Northamptonshire 92.0 +/- 0.9 92.2 +/- 0.9 NP Newport 93.3 +/- 1.0 93.4 +/- 1.0 NR Norwich 93.6 +/- 0.9 93.6 +/- 0.9 NW London NW 91.4 +/- 1.1 91.6 +/- 1.1 OL Oldham 93.8 +/- 1.0 94.3 +/- 1.0 OX Oxford 92.3 +/- 1.0 92.4 +/- 1.0 PA Paisley 94.4 +/- 1.0 94.5 +/- 1.0 PE Peterborough 94.2 +/- 0.8 94.2 +/- 0.8 PH Perth 92.1 +/- 1.2 92.9 +/- 1.1 PL Plymouth 91.9 +/- 1.0 92.0 +/- 1.0 4
Postcode Area Unadjusted C/L Adjusted C/L PO Portsmouth 92.5 +/- 0.9 92.6 +/- 0.9 PR Preston 94.1 +/- 0.9 94.1 +/- 0.9 RG Reading 93.4 +/- 0.8 93.4 +/- 0.8 RH Redhill 93.6 +/- 0.9 93.7 +/- 0.9 RM Romford 93.0 +/- 1.0 93.0 +/- 1.0 S Sheffield 93.8 +/- 0.7 94.2 +/- 0.7 SA Swansea 92.2 +/- 0.9 92.2 +/- 0.9 SE London SE 92.3 +/- 0.9 92.4 +/- 0.9 SG Stevenage 93.8 +/- 1.0 93.8 +/- 1.0 SK Stockport 92.4 +/- 1.0 92.7 +/- 1.0 SL Slough 92.5 +/- 1.1 92.8 +/- 1.1 SM Sutton 94.5 +/- 1.0 94.5 +/- 1.0 SN Swindon 91.8 +/- 1.0 91.8 +/- 1.0 SO Southampton 94.2 +/- 0.8 94.2 +/- 0.8 SP Salisbury 91.7 +/- 1.2 91.7 +/- 1.2 SR Sunderland 93.0 +/- 1.1 93.0 +/- 1.1 SS Southend-on-Sea 92.7 +/- 1.1 92.8 +/- 1.0 ST Stoke-on-Trent 92.4 +/- 1.0 92.7 +/- 1.0 SW London SW 92.8 +/- 0.7 92.9 +/- 0.7 SY Shrewsbury 92.6 +/- 1.1 92.6 +/- 1.1 TA Taunton 90.5 +/- 1.1 90.6 +/- 1.1 TD Borders 93.4 +/- 1.1 93.7 +/- 1.1 TF Telford 93.9 +/- 1.0 93.9 +/- 1.0 TN Tonbridge 92.4 +/- 0.9 92.5 +/- 0.9 TQ Torquay 92.1 +/- 1.1 92.2 +/- 1.1 TR Truro 92.4 +/- 1.1 92.5 +/- 1.1 TS Teesside 90.8 +/- 1.1 91.2 +/- 1.1 5
Postcode Area Unadjusted C/L Adjusted C/L TW Twickenham 94.3 +/- 0.9 94.5 +/- 0.9 UB Uxbridge 94.6 +/- 0.9 94.9 +/- 0.9 W London West 92.9 +/- 0.9 93.1 +/- 0.9 WA Warrington 94.2 +/- 0.9 94.2 +/- 0.9 WC London West Central 94.2 +/- 1.0 94.3 +/- 1.0 WD Watford 94.0 +/- 1.0 94.0 +/- 1.0 WF Wakefield 91.4 +/- 1.1 91.5 +/- 1.1 WN Wigan 93.9 +/- 1.0 93.9 +/- 1.0 WR Worcester 92.3 +/- 1.1 92.4 +/- 1.1 WS Walsall 93.8 +/- 1.0 93.9 +/- 1.0 WV Wolverhampton 94.0 +/- 0.9 94.0 +/- 0.9 YO York 95.1 +/- 0.8 95.2 +/- 0.8 ZE Lerwick 53.2 +/- 2.7 53.5 +/- 2.7 6