REP/GA07/COMB/05 Istanbul, 24 May 2005 SEVENTH MEETING OF THE BSEC-URTA GENERAL ASSEMBLY Royal Olimpic Hotel, Athens- Greece Tuesday, 7 June 2005, at 10:00 hrs RESULTS OF THE SURVEY ON COMBINED TRANSPORTATION IN THE BSEC REGION Starting from October 2004, the BSEC-URTA International Secretariat has convened a survey on combined transportation in the BSEC region among transport companies users services. It was suggested to express the opinion on performance existing combined transportation services in the region by means questionnaire form (see attached). As April 2005, the International Secretariat has received 114 answered forms from its Member Associations. Participation countries in the present survey is reflected in the following table: Country No. forms Remarks received Albania 2 Armenia n/a Azerbaijan n/a Bulgaria 30 Georgia 5 (5 without evaluation) Greece 0 Moldova n/a Romania 37 (7 without evaluation) Russia 2 Turkey 32 (5 without evaluation) Ukraine 6 Table 1) Number forms received Turkey 28% Russia 2% Ukraine 5% Albania 2% Romania 33% Bulgaria 26% Fig.1) Participation in the survey by country Georgia 4% 21% Company Prıle Survey Participants 5% 10% 26% 38% less than 10 10-20 trucks 20-30 trucks 30-40 trucks more than 40 Analysis received forms showed that users combined transportation services are mostly companies with small capacity up to 20 trucks (64%). Figure 2 shows the distribution companies-users services by their capacity. Fig.2) Participation in the survey by capacity companiesusers Combined Transportation
Other important result the survey indicates the most common reason use combined transportation services: 44% respondents use these services because lack transport permits, and 20% respondents say that the reason use is because it is the only way to reach the desired destination. Only 2% respondents use services for security reasons. 20% Reasons Use Combined Transportation 9% 2% 9% 43% transport permits duration voyage cost reduction client request only way to reach security reason other 10% 7% Fig.3) Reason use Combined Transportation Below there are consolidated charts which indicate opinion users on different points questioned: Overall Statistics 3 2 1 roads facilities cargo facilities fices service quality truck, cargo Coach) (RO-LA) (food quality etc.) speed timeliness roads facilities cargo facilities fices service Price Schedule or Train Very Bad Bad OK Good Very Good Fig.4) Results the survey all combined transportation services in BSEC region
RoLa Statistics 3 2 1 Fig. 5) Results the survey RoLa services in BSEC region RoRo Statistics 3 2 1 roads facilities cargo facilities fices service quality truck, cargo Coach) (RO-LA) (food quality etc.) speed timeliness roads facilities cargo facilities fices service Price Schedule or Train Very Bad Bad OK Good Very Good PriceSchedule or Train if Very Bad Bad OK Good Very Good Fig. 6) Results the survey RoRo services in BSEC region
RoRo (Black Sea) Statistics 3 2 1 PriceSchedule or Train if Very Bad Bad OK Good Very Good Fig.7) Results the survey RoRo services in Black Sea RoRo (Mediterrian Sea) Statistics 3 2 1 Schedule Price or Train Very Bad Bad OK Good Very Good Fig.8) Results the survey RoRo services in Mediterranean Sea
ANALYSIS OF DATA ON PERFORMANCE OF COMBINED TRANSPORTATION SERVICES IN BSEC REGION Gathered forms were used to build a Database existing performance combined transportation services in BSEC region. Data was analysed to calculate the satisfaction services in general, and RoLa and RoRo services, in particular. The following scoring was adopted while analysing the data: Answer Very Bad = 0% satisfaction Answer Bad = 25% satisfaction Answer OK = 50% satisfaction Answer Good = 75% satisfaction Answer Very Good = 100% satisfaction Accordingly, the following results were obtained: RO-LA SERVICES Satisfaction - Ro-La in BSEC region (%) 100 90 80 70 60 50 40 30 20 10 0 roads facilities cargo facilities fices service quality truck, cargo Coach) (RO-LA) (food quality etc.) speed timeliness roads facilities cargo facilities fices service Price Schedule or Train Fig.9) Satisfaction RoLa services in BSEC region Five least satisfied points are: 42,81% Train speed timeliness 43,89% 45,11% Price 46,25% (Terminal/Origin) 47,34%
Satisfaction Level by Category - RoLa (%) The general satisfaction RoLa services in BSEC region is 54,56%. 54,56 46,25 61,25 52,24 48,03 49,49 59,78 61,04 3 2 1 Fig.10) Satisfaction by category RoLa services RORO SERVICES Satisfaction Level - Ro-Ro in BSEC region (%) 100 90 80 70 60 50 40 30 20 10 0 RoLa Price Schedule or Train PriceSchedule Fig.11) Satisfaction RoRo services in BSEC region or Train if
3 2 1 43,59 RoRo Satisfaction Level by Category - RoRo (%) 30,92 Price 39,38 45,16 45,00 44,85 54,00 41,43 Five least satisfied points are: Price 30,92% &waiting facilities 36,25% (Terminal/Destination) (Terminal/Origin) 37,19% fices 37,50% (Terminal/Destination) &waiting facilities 38,64% (Terminal/Origin) The general satisfaction RoRo services in BSEC region is 43,59%. Fig.12) Satisfaction by category RoRo services RO-RO SERVICES IN BLACK SEA Satisfaction Level - Ro-Ro in Black Sea (%) 100 90 80 70 60 50 40 30 20 10 0 Schedule Origin or Train Destination PriceSchedule or Train if Fig.13) Satisfaction RoRo services in Black Sea Five least satisfied points are: (Terminal/Destination) 20,08% (Terminal/Destination) 26,39% &waiting facilities (Terminal/Destination) 26,47% fices (Terminal/Destination) 27,63% (Terminal/Destination) 28,57%
3 Satisfaction Level by Category - RoRo in Black Sea (%) 55,00 39,65 43,37 45,45 45,44 33,33 35,53 30,42 The general satisfaction RoRo services in Black Sea is 39,65%. 2 1 Fig.14) Satisfaction by category RoRo services in Black Sea RO-RO SERVICES IN MEDITERRANEAN SEA Satisfaction Level - Ro-Ro in Mediterrian Sea (%) 100 90 80 70 60 50 40 30 20 10 0 RoRo Black Sea Price Schedule Origin or Train Destination Schedule Price or Train Fig.15) Satisfaction RoRo services in Mediterranean Sea Five least satisfied points are: Price 25,00% cargo ( origin) 32,69% &waiting facilities ( origin) 36,54% ( origin) 38,46% Facilities ( origin) 38,46%
3 2 1 49,75 Satisfaction Level by Category - RoRo in Mediterranean Sea (%) 25,00 Price 41,67 44,51 Schedule Origin 52,61 55,00 55,86 or Train Destination The general satisfaction RoRo services in Mediterranean Sea is 49,75%. Fig.16) Satisfaction by category RoRo services in Mediterranean Sea Based on the results presented above, it is observed that the satisfaction RoRo services in Black Sea is much lower in comparison with the correspondent in Mediterranean Sea. 100 90 80 70 60 50 40 30 20 10 0 Comparison Satisfaction Level (%) - RoRo 49,75 43,59 39,62 All Ro-Ro Black Sea Mediterranean Sea Fig. 17) Comparison satisfaction RoRo services in Black and Mediterranean Seas
3 2 1 Comparison satisfaction (%) 49,30 54,56 RoLa 43,59 RoRo 39,65 RoRo Black Sea 49,75 RoRo Mediterrean Sea The general satisfaction combined transport services in the BSEC region is observed to be 49,30% in average. Fig.18) Comparison satisfaction combined transportation services in BSEC region RoLa RoRo RoRo Black Sea 1 Price Level 38,43% 2 3 4 5 & Waiting Facilities 42,55% Train Speed 42,81% Price Level 30,92% 43,89% 43,18% 45,11% 45,26% Price Level 46,25% 45,73% 47,34% & Waiting Facilities Terminal Offices & Waiting Facilities 36,25% 37,19% 37,50% 38,64% Formalities & Waiting Facilities Terminal Offices Table 2) Lowest Satisfaction Level by Top 5 Least Satisfied Parameters RoRo Mediterranean Sea 20,08% Price Level 25,00% 26,39% 26,47% 27,63% 28,57% Driver, Cargo & Waiting Facilities Facilities 32,69% 36,54% 38,46% 38,46% * * * * *