More than 1,750,000 Persons Surveyed for more than 500 cities in 48 States

Similar documents
Section 2: Importance-Satisfaction Analysis

AAMPO Regional Transportation Attitude Survey

Washington County Transportation Scientific Survey

2010 Prince William County Citizen Satisfaction Survey

WYDOT Customer Satisfaction Survey 2016

Idea-66: Westbound I-66 Inside the Beltway

Ottewell Traffic Shortcutting Pilot Project

DKS & WASHINGTON COUNTY Washington County Transportation Survey

TriMet Attitude & Awareness Survey. November 2016

2011 Countywide Attitudinal and Awareness Survey Results

Ormsby Place Traffic Calming Pilot Project

SAFE ROUTES TO SCHOOL (SR2S)

GAMBLING BEHAVIORS AND PERCEPTIONS OF THE EFFECTS OF GAMBLING IN THE LEHIGH VALLEY 2009 SURVEY OF RESIDENTS. February 2010

February 2018 Mixed Topic Survey Results

Prince Charles Traffic Management Plan Survey January 2014

Steering Committee Kick Off. 18 July 2018

Community Input. Chapter 2. Community Input Chapter 2

Business Results by Question

THE NEW YORK OLYMPIC GAMES 2012?

MTP BICYCLE ELEMENT UPDATE. November 2017

Town of Cary 2004 Biennial Citizen Survey Executive Summary

El Paso County 2040 Major Transportation Corridors Plan

Rider Satisfaction Survey Total Market 2006

St. Augustine, FL Trends over Time

Central Hills Prairie Deer Goal Setting Block G9 Landowner and Hunter Survey Results

2013 Customer Satisfaction Survey Subway. New York City Transit 1

2018 Santa Monica Resident Satisfaction Survey. November 2018

Community & Transportation Preferences Survey U.S. Metro Areas, 2015 July 23, 2015

EXECUTIVE SUMMARY. Vision

Dark Clouds Gathering? SMU Cox CEO Sentiment Survey 2015 Results

Northwest Parkland-Prairie Deer Goal Setting Block G7 Landowner and Hunter Survey Results

2010 Nashville Area Regional Transportation Study

91 Express Lanes 2011 Customer Satisfaction Survey

Sherwood Drive Traffic Circle

Topline Results Telephone Poll March 2013

Satisfaction with the quality of the sporting experience survey (SQSE 4) Results for Rugby League: Trends July 2012

Orinda Bicycle, Trails and Walkways Master Plan

Kelowna On the Move. Pedestrian and Bicycle Master Plan

Modal Shift in the Boulder Valley 1990 to 2009

YELLOWHEAD TRAIL / 149 STREET INTERCHANGE

395 Express Lanes Extension

Sustainable Urban Mobility Plan for Aberdeen, Scotland. Louise Napier Senior Planner Aberdeen City Council

BIKE PLAN CONTENTS GATEWAY

Survey Research Center

Community Safety Leadership Is this on your agenda? School Crossing Guards

Customer Satisfaction Tracking Report 2016 Quarter 1

The specific activities consisted of:

A national cycling strategy for more and safer cycling

SCHEDULE A NORTHLAND FISH AND GAME COUNCIL JOB DESCRIPTION

APPENDIX 3: EAGLECREST MASTER PLAN PUBLIC OPINION SURVEYS

CTTF SURVEY DEBRIEF FOR The Municipal Service District Monday, February 12, 2018

UNO Survey Research Center

PUBLIC OPINION SURVEY OF BOWLING GREEN, KENTUCKY REGARDING CITY SERVICES

No-car lanes in Tyneside results from modelling and stakeholder analysis

Safe Routes to School PLAN

Quebec City tops poll of city services second year in a row

Priced Managed Lanes in America. October 2013

Community & Transportation Preferences Survey

REAL-TIME SYSTEM MANAGEMENT INFORMATION PROGRAM. Routes of Significance Memphis

CONNECTING PEOPLE TO PLACES

FALL The Office of Institutional Effectiveness

NM-POLICY 1: Improve service levels, participation, and options for non-motorized transportation modes throughout the County.

Merced County Association of Governments: Voter Survey

Introducing STAMP in Road Tunnel Safety

518 Northampton St., Easton, PA

Tulsa Metropolitan Area LONG RANGE TRANSPORTATION PLAN

Interstate 66 Tier 1 Environmental Impact Statement. Cooperating and Participating Agencies Meeting March 19, 2012

OVERVIEW OF METHODOLOGY

SIDEWALK INSPECTION AND MANAGEMENT SYSTEM

2014 Nevada Department of Transportation Customer Satisfaction Survey

Chittenden County Regional Planning Commission Transportation Survey

INTRODUCTION. Specifically, the objectives are to:

TAMPA BAY UNITED ACADEMY PHILOSOPHY & CURRICULUM

Exhibit 1 PLANNING COMMISSION AGENDA ITEM

Satisfaction with the quality of the sporting experience survey (SQSE 4) Results for Handball: Trends July 2012

VANCOUVER POLICE DEPARTMENT

FHWA Resources for Pedestrian and Bicycle Professionals

WILMAPCO Public Opinion Survey Summary of Results

WELCOME Mission-Geneva Transportation Study

2014/2015 BIKE ROUTE PLAN 83 AVENUE PROTECTED BIKE LANE

Boat Owners Survey April 2016

North Shore Transportation Improvement Strategy

ECONOMIC DEVELOPMENT ELEMENT

Key Findings from a Statewide Survey of Wyoming Voters October 2018 Lori Weigel

VISION ZERO: What will it take?

Final Plan 20 December 2016

Welcome! San Jose Avenue Open House August 25, 2015

QUEEN ELIZABETH SCHOOL PARK AND GLENGARRY PARK USAGE SURVEY RESULTS Integrated Strategic Development- Citizen Services- City of Edmonton

@ FRIENDLY ACRES COMMUNITY MEETING

3.1 TRAFFIC CALMING PROCESS SUMMARY

BERKELEY BICYCLE PLAN UPDATE

City of Cape Coral Traffic Calming. City Council May 16,

Montana Safe Routes to School. Encouraging Active Lifestyles

NASHUA REGIONAL PLANNING COMMISSION REGIONAL BICYCLE AND PEDESTRIAN PLAN

TABLE OF CONTENTS. Executive Summary

Appendix 1. Public Participation

Kansas Department of Transportation s 5-County Regional Transportation Study Stakeholder Advisory Panel Meeting

Ann Arbor Downtown Street Plan

A Road Safety Strategy for Greece

1. Lean, Agile, and Scrum Values and Principles 1.1. describe Scrum s relationship to the Agile Manifesto.

Transcription:

City of Rolla 2013 DirectionFinder Survey Findings Presented db by ETC Institute May 2013 1

ETC Institute AN National lleader in Market tresearch for Local Governmental Organizations helping city and county governments gather and use survey data to enhance organizational performance for 30 years More than 1,750,000 Persons Surveyed for more than 500 cities in 48 States

Agenda Purpose and Methodology Bottom Line Upfront Major Findings Conclusions Questions 3

Purpose To objectively assess citizen satisfaction with the delivery of major City services To assess trends in the City s performance over time To gather input from residents to help set priorities as a part of the City s ongoing planning process To compare Rolla s performance with other local and U.S. cities 4

Survey Description 7 page survey Methodology took approximately 20 minutes to complete asked many of the same questions from 2008 and 2010 Method of Administration by phone random sample of residents living in the City Sample size: 400 completed surveys Confidence level: 95% Margin of error: +/- 4.9% overall 5

The City of Rolla is Moving in the Right Direction The City of Rolla is Setting the Standard for Service Delivery Compared to Other Cities In order to continue moving in the right direction, the City of Rolla may wish to emphasize improvements in the following areas: Maintenance of streets, buildings and facilities Flow of traffic and congestion management Enforcement of city codes and ordinances 6

Major Finding #1 Residents Generally Have a Positive Perception of the City 7

More Than 8 Out of Every 10 Residents Surveyed Were Satisfied With the Overall Quality of Life in the City and the Overall Quality of City Services Provided by Rolla 8

15% or Less of the Residents Surveyed Were Dissatisfied with Any of the Major City Services That Were Rated 9

Major Finding #2 The City of Rolla is Setting the Standard for Service Delivery Compared to Other Kansas/Missouri and U.S. Cities 10

Significantly Higher: Significantly Lower: 11

Significantly Higher: Significantly Lower: 13

Significantly Higher: Significantly Lower: 14

Significantly Higher: Significantly Lower: 16

Significantly Higher: Significantly Lower: 18

Significantly Higher: Significantly Lower: 20

Significantly Higher: Significantly Lower: 21

Significantly Higher: Significantly Lower: 23

Major Finding #3 The City of Rolla Continues to Move in the Right Direction 24

Significant short-term increases/ decreases Significant Increase 2008 2013 Significant Decreases 2008 2013 25

Significant short-term increases/ decreases Significant Increase 2008 2013 Significant Decreases 2008 2013 26

Significant short-term increases/ decreases Significant Increase 2008 2013 Significant Decreases 2008 2013 27

Significant short-term increases/ decreases Significant Increase 2008 2013 Significant Decreases 2008 2013 28

Significant short-term increases/ decreases Significant Increase 2008 2013 Significant Decreases 2008 2013 29

Significant short-term increases/ decreases Significant Increase 2008 2013 Significant Decreases 2008 2013 30

Significant short-term increases/ decreases Significant Increase 2008 2013 Significant Decreases 2008 2013 31

Major Finding #4 Opportunities for Improvement 32

Overall Priorities: 33

34

Other Findings Public Safety Parks/Recreation Improvements Communication Smoke Free Workplace Ordinance Passage of a Local Use Tax 35

68% Level of Support

84% Level of Support

The City of Rolla Continues to Move in the Right Direction Satisfaction ratings improved or stayed the same in 53 of 58 services rated in both 2008 and 2013 Satisfaction ratings improved or stayed the same in 47 of 69 services rated in both 2010 and 2013 The City of Rolla is Setting the Standard for Service Delivery Compared to Other Kansas/Missouri and U.S. Cities Rolla rated at or above the U.S. average in ALL 48 areas assessed and at or above the Kansas/Missouri Average in 46 of the 48 areas assessed In order to continue moving in the right iht direction, the City of Rolla may wish to emphasize improvements in two major areas: Maintenance of streets, buildings and facilities Flow of traffic and congestion management Enforcement of city codes and ordinances 44

Questions? THANK YOU 45