7. Service Specification Route: 15H Contract Reference: QX49901 This Service Specification forms section 7 of the ITT and should be read in conjunction with the ITT document, Version 1 dated 29 September 2011. You are formally invited to tender for the provision of the bus service detailed below and in accordance with this Service Specification. Tenderers must ensure that a Compliant Tender is submitted and this will only be considered for evaluation if all parts of the Tender documents, as set out in section 11, have been received by the Corporation by the Date of Tender. The Tender must be fully completed in the required format, in accordance with the Instructions to Tenderers. A Compliant Tender must comply fully with the requirements of the Framework Agreement; adhere to the requirements of the Service Specification; and reflect the price of operating the Service with the vehicles specified. Terminus Points Tower Gateway, Goodmans Yard and Trafalgar Square, Northumberland Avenue Contract Basis Non-Incentivised Commencement Date 14 th November 2015 Vehicle Type 69 capacity Heritage Routemaster vehicles Current Maximum Approved 10.5 metres long and 2.55 metres wide Dimensions New Vehicles Mandatory N/A Hybrid Price Required N/A Sponsored Route No Advertising Rights LBSL Minimum Performance Standard on Time - No less than 78.00% Minimum Operated Mileage No less than 98.00% Standard The Date of Tender for this ITT is: No later than 12 Noon on Monday 27 th April 2015 Tenderers should refer to section 3 of Part A for the Service Specification Explanatory Notes and Appendix B of section 5 for the Example Service Specification of the ITT document.
SERVICE SPECIFICATION 1) SERVICE SPEC - ROUTE SPECIFICATION INFORMATION 2) NOTES 3) SCHEDULE REQUIREMENTS & PINCHPOINTS 4) OPERATIONAL CONSIDERATIONS 5) ROUTE RECORD, CURRENT PERFORMANCE, QSI BY TIME OF DAY, IBUS MILEAGE & QSI POINTS
2) NOTES Proposed Changes: At this time, no changes are proposed to the existing service for introduction prior to the commencement of the new Route Agreement for Route No. 15H. HERITAGE ROUTEMASTER Tenderers should note that the following (subject to consultation) are proposed as part of this Service Specification: Route No. 15H will operate as a Heritage Routemaster route between Tower Gateway, Goodmans Yard and Trafalgar Square, Northumberland Avenue via existing Route No. 15. There are no proposed changes to Route No. 15 resulting from this tender. Crew operated double-deck open platform Routemasters are specified. These vehicles will be leased to the successful tenderer by LBSL. A draft Lease Agreement is included with this ITT. The conductor will be situated on the platform of the vehicle at all times whilst passengers are boarding and alighting, and in view of the special nature of this route will be expected to have received additional training in customer care. The designation Route No. 15H is used for contractual purposes only. This service will be marketed as Route No. 15. This includes all publicity, including destination blind displays. Tenderers are encouraged to submit timetable options which offer lower cost alternatives to the compliant specification for this route. The contract is specified for five years duration, however LBSL retains the right to terminate the contract giving 26 weeks notice. In such circumstances no recompense will be payable to the successful Tenderer. Please note that no more than one bus on route 15H should be scheduled to stand at both Tower Hill, Goodmans Yard and Trafalgar Square, Northumberland Avenue at any one time.
3) SCHEDULE REQUIREMENTS & PINCHPOINTS 3.1) DAILY (EXCEPT CHRISTMAS DAY) SCHEDULE REQUIREMENTS & PINCHPOINTS Tower Gateway, Goodmans Yard to Trafalgar Square, Northumberland Avenue Trafalgar Square, Northumberland to Tower Gateway, Goodmans Yard Avenue First departure no later than 0935. First departure no later than 0950. 0930-1840 Every 15 minutes 0945-1840 Every 15 minutes Last departure no earlier than1835. Last departure no earlier than 1835. Tenderers should ensure that buses are scheduled to depart no more than 15 minutes apart at all times. Tenderers must identify the cost of the Boxing Day element of this service separately. 4) OPERATIONAL CONSIDERATIONS 4.1) Route No. 15H can suffer from unpredictable traffic delays in the Trafalgar Square and Cannon Street areas. 4.2) Route No. 15H will operate as a Heritage Routemaster route and will be marketed as such. All advertising rights will be retained by the Corporation. 4.3) The Public Service Vehicles Accessibility Regulations 2000, preclude the operation of step-entry double deck buses operating on normal service from 1 January 2017, however an exemption has been granted for Route No. 15H by the Department for Transport. 4.4) Two continuous largely segregated cycle routes through central London are proposed. The East-West Cycle Superhighway between Tower Hill and Acton and the North-South Cycle Superhighway between Elephant & Castle and Farringdon station. This would provide cyclists with a route through central London on low-traffic streets. Route No. 15H will be affected by the construction of the Cycle Superhighway during 2015/2016.
5) ROUTE RECORD, CURRENT PERFORMANCE, QSI BY TIME OF DAY, IBUS MILEAGE & QSI POINTS 5.1) ROUTE RECORD As per Busnet printout. 5.2) CURRENT PERFORMANCE As per current print out. 5.3) QSI BY TIME OF DAY As per current print out. 5.4) IBUS MILEAGE & QSI POINTS As per current print out.
LONDON BUSES - ROUTE DESCRIPTION Printed On: 23 December 2014 14:25:58 ROUTE 15: Blackwall Station - Regent Street, Conduit Street Date of Structural Change: 14 November 2015. Date of Service Change: 14 November 2015. Reason for Issue: New Tender. STREETS TRAVERSED Towards Regent Street, Conduit Street: Blackwall Dlr Station Forecourt, Ditchburn Street, Prestage Way, Naval Row, Poplar High Street, Bazely Street, East India Dock Road, Commercial Road, Whitechapel High Street, Leman Street, Prescot Street, Mansell Street, Shorter Street, Tower Hill, Byward Street, Great Tower Street, Eastcheap, King William Street, Cannon Street, St Paul's Churchyard, Ludgate Hill, Ludgate Circus, Fleet Street, Strand, Charing Cross, Trafalgar Square (South Side), Cockspur Street, Pall Mall, Waterloo Place, Regent Street, Piccadilly Circus, Regent Street, Conduit Street. Towards Blackwall Station: Regent Street, Piccadilly Circus, Haymarket, Cockspur Street, Trafalgar Square (South Side), Strand, Aldwych, Strand, Fleet Street, Ludgate Circus, Ludgate Hill, St Paul's Churchyard, Cannon Street, King William Street, Eastcheap, Great Tower Street, Byward Street, Tower Hill, Minories, Goodman's Yard, Mansell Street, Whitechapel High Street, Commercial Road, East India Dock Road, Newby Place, Poplar High Street, Naval Row, Prestage Way, Ditchburn Street, Blackwall Dlr Station Forecourt.
AUTHORISED STANDS, CURTAILMENT POINTS, & BLIND DESCRIPTIONS Please note that only stands, curtailment points, & blind descriptions as detailed in this contractual document may be used. BLACKWALL D L R STATION Private stand for up to 4 buses on forecourt of Blackwall DLR Station. Buses proceed from Blackwall Dlr Station Forecourt direct to stand, departing to Blackwall Dlr Station Forecourt. Set down in Blackwall Dlr Station Forecourt, at Stop AP (BP424 - Blackwall Station [dlr], Last Stop on LOR: BP424 - Blackwall Station [dlr]) and pick up in Blackwall Dlr Station Forecourt, at Stop P (BP425 - Blackwall Station [dlr]. OTHER INFORMATION: No more than 3 buses on Route 15 should be scheduled to stand at any one time. By arrangement. By arrangement. Blackwall. Buses should move forward from the alighting point after setting down passengers. POPLAR, ALL SAINTS STATION (from REGENT STREET, CONDUIT STREET) Public stand for 2 buses on west side of Bazely Street commencing approximately 40 metres south of East India Dock Road and extending 20 metres south. Buses proceed from Poplar High Street via Bazely Street to stand, departing via Bazely Street to East India Dock Road. Set down in Poplar High Street, at Stop T (34214 - Poplar High Street / Blackwall [dlr], Last Stop on LOR: 34214 - Poplar High Street / Blackwall [dlr]) and pick up in East India Dock Road, at Stop A (868 - Bazely Street, First Stop on LOR: 868 - Bazely Street). Unscheduled curtailments only. By arrangement. By arrangement. Poplar, All Saints.
LIMEHOUSE, BURDETT ROAD Private stand for two buses in bus station at the junction of East India Dock Road and Burdett Road, commencing 20 metres east of eastern kerbline of Burdett Road and extending 30 metres south. From Blackwall Station. Buses proceed from East India Dock Road via Limehouse Bus Station to stand, departing via Limehouse Bus Station and Burdett Road to East India Dock Road. Set down in East India Dock Road, at Stop WZ (BP754 - University Of Cumbria In London, Last Stop on LOR: BP754 - University Of Cumbria In London) and pick up in East India Dock Road, at Stop WS (BP755 - University Of Cumbria In London, First Stop on LOR: BP755 - University Of Cumbria In London). From Regent Street, Conduit Street. Buses proceed from Commercial Road via East India Dock Road and Limehouse Bus Station to stand, departing via Limehouse Bus Station, Burdett Road and West India Dock Road to Commercial Road. Set down in Commercial Road, at Stop LE (887 - Burdett Road, Last Stop on LOR: 887 - Burdett Road) and pick up in Commercial Road, at Stop LH (1689 - Limehouse Town Hall, First Stop on LOR: 1689 - Limehouse Town Hall). Unscheduled curtailments only. By arrangement. By arrangement. Limehouse, Burdett Road.
STEPNEY, ARBOUR SQUARE Public stand for two buses (one in each of two sections) on east side of Arbour Square facing north. From Blackwall Station. Buses proceed from Commercial Road via Arbour Square (East), Arbour Square (East Side), Arbour Square (North Side) and Arbour Square (West Side) to stand, departing via Arbour Square (West Side) and Arbour Square to Commercial Road. Set down in Commercial Road, at Stop LM (1865 - Marion Richardson School, Last Stop on LOR: 1865 - Marion Richardson School) and pick up in Commercial Road (1866 - Arbour Square, First Stop on LOR: 1866 - Arbour Square). From Regent Street, Conduit Street. Buses proceed from Commercial Road via Arbour Square (East), Arbour Square (East Side), Arbour Square (North Side) and Arbour Square (West Side) to stand, departing via Arbour Square (West Side) and Arbour Square to Commercial Road. Set down in Commercial Road (1866 - Arbour Square, Last Stop on LOR: 1866 - Arbour Square) and pick up in Commercial Road (881 - Exmouth Estate, First Stop on LOR: 881 - Exmouth Estate). Unscheduled curtailments only. No meal relief vehicles to stand at any time. No ferry vehicles to park on stand at any time. Stepney, Arbour Square. ALDGATE BUS STATION Private stand for 16 buses in marked bays in Aldgate Bus Station on south side of Aldgate High Street. From Blackwall Station. Buses proceed from Aldgate High Street via Minories and Aldgate Bus Station to stand, departing via Aldgate Bus Station, Aldgate High Street and Houndsditch to St Botolph Street. Set down in Aldgate High Street, at Stop R (8549 - Aldgate Station <> and pick up in St Botolph Street, at Stop B (34190 - St Botolph Street, First Stop on LOR: 34190 - St Botolph Street). From Regent Street, Conduit Street. Buses proceed from Aldgate High Street via Minories and Aldgate Bus Station to stand, departing via Aldgate Bus Station to Aldgate High Street. Set down in Aldgate High Street, at Stop R (33683 - Aldgate Station <> and pick up in Aldgate High Street, at Stop N (8549 - Aldgate Station <>, First Stop on LOR: 8549 - Aldgate Station <>). Unscheduled curtailments only No meal relief vehicles to stand at any time. No ferry vehicles to park on stand at any time. Aldgate.
TOWER HILL, GOODMANS YARD (from REGENT STREET, CONDUIT STREET) Public offstand stand on the south side of Goodman's Yard starting at front entrance of no.1 Goodman's Yard and extending 33 metres east. Buses proceed from Minories via Goodman's Yard to stand, departing via Goodman's Yard, Mansell Street and Shorter Street to Tower Hill. Set down in Tower Hill, at Stop TB (34252 - Tower Of London, Last Stop on LOR: 34252 - Tower Of London) and pick up in Tower Hill, at Stop TA (34253 - Tower Of London, First Stop on LOR: 34253 - Tower Of London). No more than 3 buses on Route 15 should be scheduled to stand at any one time. No meal relief vehicles to stand at any time. No ferry vehicles to park on stand at any time. Tower Hill. CANNON STREET (from Blackwall Station) Buses proceed from Cannon Street via Friday Street and Queen Victoria Street departing to Cannon Street. Set down in Cannon Street, at Stop MA (8552 - Cannon Street Station <> #, Last Stop on LOR: 8552 - Cannon Street Station <> #) and pick up in Cannon Street, at Stop MB (8553 - Cannon Street Station <> #, First Stop on LOR: 8553 - Cannon Street Station <> #). Turning Point Only - Buses must not stand Cannon Street. ST. PAUL'S CATHEDRAL (from REGENT STREET, CONDUIT STREET) Buses proceed from St Paul's Churchyard via Cannon Street, New Change, Cheapside, Newgate Street, King Edward Street, Angel Street, St Martin's Le Grand, Cheapside and New Change departing to Cannon Street. Set down in St Paul's Churchyard, at stop SK (8601 - St Paul's Cathedral, Last Stop on LOR: 8601 - St Paul's Cathedral) and pick up in Cannon Street, at stop SH (1152 - St Paul's Churchyard, First Stop on LOR: 1152 - St Paul's Churchyard). Turning Point Only - Buses must not stand St. Paul's.
LUDGATE CIRCUS (from Blackwall Station) Buses proceed from Ludgate Hill via Ludgate Circus, New Bridge Street, Blackfriars Bridge, Turn Through Central Island, Blackfriars Bridge, New Bridge Street and Ludgate Circus departing to Ludgate Hill. Set down in Ludgate Hill, at Stop F (8581 - City Thameslink Stn # / Ludgate Circus, Last Stop on LOR: 8581 - City Thameslink Stn # / Ludgate Circus) and pick up in Ludgate Hill, at Stop G (14501 - Ludgate Hill / Old Bailey, First Stop on LOR: 14501 - Ludgate Hill / Old Bailey). Turning Point Only - Buses must not stand Ludgate Circus. ALDWYCH, EAST ARM Public offside stand for 6 buses on south side of Aldwych (east arm) commencing 10 metres west of Melbourne Place and extending 67 metres west. Overflow public stand for 3 buses on south side of Strand commencing 10 metres east of Surrey Street and extending 36 metres east. From Blackwall Station. Buses proceed from Strand via Aldwych to stand, departing via Aldwych to Strand. Set down in Strand, at stop R (34323 - Aldwych / Somerset House, Last Stop on LOR: 34323 - Aldwych / Somerset House) and pick up in Strand, at stop L (20438 - The Royal Courts Of Justice, First Stop on LOR: 20438 - The Royal Courts Of Justice). From Regent Street, Conduit Street. Buses proceed from Aldwych direct to stand, departing via Aldwych to Strand. Set down in Aldwych, at stop D (14628 - Aldwych, Last Stop on LOR: 14628 - Aldwych) and pick up in Strand, at stop R (34323 - Aldwych / Somerset House, First Stop on LOR: 34323 - Aldwych / Somerset House). Unscheduled curtailments only. No meal relief vehicles to stand at any time. No ferry vehicles to park on stand at any time. Aldwych.
TRAFALGAR SQUARE, NORTHUMBERLAND AVENUE, SOUTH SIDE (from Blackwall Station) Public stand for four buses on south side of Northumberland Avenue in 2 parts: 1. For two buses commencing at a point 16 metres east of the centre-line of Great Scotland Yard, extending 25 metres east; 2. For two buses commencing at a point 55 metres west of centre-line of Whitehall Place, extending 25 metres east. Buses proceed from Strand via Charing Cross, Whitehall, Whitehall Place and Northumberland Avenue to stand, departing via Northumberland Avenue, Charing Cross and Trafalgar Square (South Side) to Strand. Set down in Strand, at stop H (35730 - Charing Cross Station <> #, Last Stop on LOR: 35730 - Charing Cross Station <> #) and pick up in Strand, at stop F (BP3506 - Trafalgar Square / Charing Cross Stn <>#, First Stop on LOR: BP3506 - Trafalgar Square / Charing Cross Stn <>#). Unscheduled curtailments only. No meal relief vehicles to stand at any time. No ferry vehicles to park on stand at any time. Trafalgar Square. REGENT STREET, CONDUIT STREET Public stand for two buses on south side of Conduit Street, commencing at the entrance to No 55 and extending 20 metres east. Buses proceed from Conduit Street direct to stand, departing via Conduit Street, Savile Row and New Burlington Street to Regent Street. Set down on stand, at alighting point, Last Stop on LOR: 37642 - Conduit Street) and pick up in Regent Street, at stop V (7849 - Beak Street / Hamleys Toy Store, First Stop on LOR: 7849 - Beak Street / Hamleys Toy Store). OTHER INFORMATION: No more than 2 buses on Route 15 should be scheduled to stand at any one time. No meal relief vehicles to stand at any time. No ferry vehicles to park on stand at any time. Regent Street. Toilet facilities available 0730-2400 Mondays to Saturdays.
2013/2014 Min Standard PART B - PERFORMANCE STATISTICS Route 15H Mileage Operated Percentage 100.0 98.0 96.0 94.0 92.0 90.0 88.0 86.0 84.0 82.0 80.0 7 8 9 10 11 12 13 1/14 2 3 4 5 6 Period Period 7 8 9 10 11 12 13 1/14 2 3 4 5 6 2013/2014 89.26 92.42 84.42 92.29 94.11 88.84 89.64 90.96 82.36 83.92 84.65 82.40 88.16 Min Standard 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 98.00 Deductible Mileage 3.0 2.5 Percentage 2.0 1.5 1.0 0.5 0.0 7 8 9 10 11 12 13 1/14 2 3 4 5 6 Period Period 7 8 9 10 11 12 13 1/14 2 3 4 5 6 2013/2014 0.32 0.87 0.86 0.71 0.29 0.32 0.45 0.35 0.36 0.20 0.68 0.33 0.00 Non Deductible Mileage Percentage 20.0 18.0 16.0 14.0 12.0 10.0 8.0 6.0 4.0 2.0 0.0 7 8 9 10 11 12 13 1/14 2 3 4 5 6 Period Period 7 8 9 10 11 12 13 1/14 2 3 4 5 6 2013/2014 10.42 6.71 14.72 7.00 5.60 10.84 9.91 8.69 17.28 15.88 14.67 17.27 11.84 Note : Mileage is based on 4 weeks data
2013/2014 Min Standard 2013/2014 Benchmark PART B - PERFORMANCE STATISTICS Route 15H On Time 100.0 90.0 Percentage 80.0 70.0 60.0 7 8 9 10 11 12 13 1/14 2 3 4 5 6 Period Period 7 8 9 10 11 12 13 1/14 2 3 4 5 6 2013/2014 71.0 78.2 70.8 81.3 77.7 74.3 68.7 70.2 62.6 67.7 68.5 74.8 74.2 Min Standard 78.0 78.0 78.0 78.0 78.0 78.0 78.0 78.0 78.0 78.0 78.0 78.0 78.0 5.0 Early 4.0 Percentage 3.0 2.0 1.0 0.0 7 8 9 10 11 12 13 1/14 2 3 4 5 6 Period Period 7 8 9 10 11 12 13 1/14 2 3 4 5 6 2013/2014 0.9 0.3 0.8 0.9 0.7 0.5 1.0 0.8 1.1 0.9 1.0 0.7 0.7 Benchmark 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 Note : Reliability is actual performance under full ibus (4 weeks data). Minimum Standards and Benchmarks are those applicable under the new contract.
ROUTE 15H - FULL ibus RESULTS BY TIME OF DAY QUARTER 3 13/14 TO QUARTER 2 14/15 (14/09/13-12/09/14) MONDAY - FRIDAY On Time Non Arrival / Not Linked 8-2.5 mins Early 5-15 mins Late Expected Time Period Buses On AVL Linked 0700-1000 1,035. 82.6 87.7 65.4 12.2 0.1 22.3 1000-1300 12,313. 92.7 91.2 72.9 9.4 0.8 16.9 1300-1600 11,776. 85.1 83.7 66.5 17.0 1.1 15.4 1600-1900 11,128. 82.7 80.9 65.5 19.4 1.0 14.1 Summary 36,252. 86.9 85.5 67.6 15.6 0.9 16.0 SATURDAY On Time Non Arrival / Not Linked 8-2.5 mins Early 5-15 mins Late Expected Time Period Buses On AVL Linked 0700-1000 254. 95.3 96.1 89.9 4.1 0.0 6.0 1000-1300 2,456. 97.9 97.6 86.3 2.3 0.6 10.8 1300-1600 2,441. 98.1 97.3 81.0 3.1 0.4 15.5 1600-1900 2,349. 99.2 98.0 84.7 2.2 0.3 12.8 Summary 7,500. 98.3 97.6 84.3 2.7 0.4 12.6 SUNDAY AND BANK HOLIDAYS On Time Non Arrival / Not Linked 8-2.5 mins Early 5-15 mins Late Expected Time Period Buses On AVL Linked 0700-1000 271. 96.7 95.6 90.7 4.6 0.0 4.7 1000-1300 2,612. 98.1 97.9 90.6 2.4 0.7 6.3 1300-1600 2,739. 99.2 99.2 90.5 1.2 0.5 7.8 1600-1900 2,666. 100.0 99.3 91.6 0.7 0.4 7.2 Summary 8,288. 99.0 98.7 90.9 1.6 0.5 7.0 ALL DAYS On Time Non Arrival / Not Linked 8-2.5 mins Early 5-15 mins Late Expected Time Period Buses On AVL Linked 0700-1000 1,560. 87.1 90.4 69.9 10.7 0.1 19.3 1000-1300 17,381. 94.2 93.1 76.9 7.5 0.8 14.8 1300-1600 16,956. 89.2 88.1 71.0 13.4 0.9 14.7 1600-1900 16,143. 87.9 86.4 70.0 15.8 0.9 13.3 Summary 52,040. 90.5 89.3 72.1 12.5 0.8 14.6
Transport for London - QSI Points and Live Mileage List v2.0 - Mileage directly imported from Caesar Route Service change 33234 Date 16/04/2013 QSI Points are highlighted in blue. 15H TRANCHE 499 Reason for Issue Mileage Update Timing Point Code OUT DIRECTION Stop Number Stop Name Metres Miles Timing Point Code BACK DIRECTION Stop Number Stop Name Metres Miles TWRHSN 34253 The Tower Of London TFSQCC BP3506 Trafalgar Square / Charing Cross Stn BP4528 Great Tower Street 423 0.26 7853 Southampton Street / Covent Garden 369 0.23 BP4529 Monument Station 282 0.18 14628 Aldwych 341 0.21 CANSSN 8552 Cannon Street Station 285 0.18 AWCHLC 20438 The Royal Courts Of Justice 347 0.22 1152 St Paul's Churchyard 572 0.36 3177 Fetter Lane 422 0.26 8602 St Paul's Cathedral 193 0.12 969 Ludgate Circus 238 0.15 LUDGCS 8581 City Thameslink Stn / Ludgate Circus 289 0.18 LUDGCS 14501 Ludgate Hill / Old Bailey 240 0.15 202 Shoe Lane 222 0.14 8601 St Paul's Cathedral 315 0.20 8570 Fetter Lane 117 0.07 8551 Mansion House Station 200 0.12 3178 Chancery Lane 149 0.09 CANSSN 8553 Cannon Street Station 275 0.17 20462 The Royal Courts Of Justice 245 0.15 34251 Monument Station 456 0.28 AWCHSM 34323 Aldwych / Somerset House 226 0.14 35667 Great Tower Street 262 0.16 14627 Savoy Street 322 0.20 TWRHSN 34252 Tower Of London 365 0.23 7852 Bedford Street 229 0.14 TFSQCC 35730 Charing Cross Station 207 0.13 Total Route Mileage - Out Direction 3761 2.34 Total Route Mileage - Back Direction 3830 2.38 Metres Miles Metres Miles