1 ICMR 15: Post Chart pack
Figure 7.1 Industry metrics and summary UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN Letter mail volume (billion items) 12.7 13.6 15.7 3.8 15.2 18.1 4.3 3.6 3.5 2.4 1.8.6 4.3 8.3 3.1 5.6 26.7 Letter mail revenue ( bn) 4.3 6.7 6.9 2.6 28.9 1.5 1.2 1.1 2. 1..7.1 1.6 2.1.6.4 1.6 Letter mail volume per capita 197 211 191 62 471 143 183 75 21 253 46 118 87 41 21 4 Letter mail revenue per capita ( ) 66. 13.9 83.3 42. 9.6 82.3 52.3 22.7 118.6 14.6 17.2 21.6 33.2 1.3 3.9.3 1.2 Standard (C5) domestic stamp price ( ).63 1.53 1.17 1.94.98.8.77.74 1.67 1.24.45.29 n/a.48.79.25.59 2
3 Figure 7.2 Parcel volume per head of population: 13-14 Volume per head Parcel volume Year-on-year growth UK GER USA JPN NED SWE POL CHN 28 28 32 34 34 35 73 71 12 13 9 9 4 6 7 1 6 8 13 14 7% 5% 5% -2% 8% 9% 67% 52%
4 Figure 7.3 Proportion of parcels in total mail volume: 1-14 Proportion of parcels in total mail (%) 33 3 34 15 12 12 11 8 6 7 6 3 2 4 UK GER USA JPN NED SWE POL CHN 1 11 12 13 14
5 Figure 7.4 Proportion of regular online shoppers and who had received a parcel in the last week compared to those who are not regular online shoppers Respondents who received a parcel in the last week (%) 8 6 69 47 73 72 71 53 52 51 65 65 48 51 71 42 63 69 47 47 UK FRA GER ITA USA JPN AUS ESP SWE Weekly online shoppers Not weekly online shoppers Source: Ofcom consumer research September - October 15 Base: All weekly online shoppers who have received any items of post in the last week/non-weekly online shoppers who have received any items of post in the last week, UK=361/525, FRA=111/768, GER=257/616, ITA=187/523, USA=256/497, JPN=153/638, AUS=2/593, ESP=115/616, SWE=1/655 Q.16 Which of these types of items would you say you have personally received through the post in the last week? - NET: Any parcels
6 Figure 7.5 Average number of parcels received in the past week All respondents who have received any items of post in the last week 4 3.8 3.6 3 2 2.1.9 1.8 1.5 1.9 1.5 2.4 2.1 1.91.8 1.8 1.6 2.1 1.3 1.3 1 UK FRA GER ITA USA JPN AUS ESP SWE 14 15 Source: Ofcom consumer research September - October 15 Base: All respondents who have received any items of post in the last week, UK=888/886, FRA=896/879, GER=883/873, ITA=767/71, USA=739/753, JPN=838/791, AUS=865/813, ESP=7/731, SWE=775 Q.15 Approximately how many of these items you received in the last week were parcels i.e. items that wouldn't easily fit through a standard household letterbox?
7 Figure 7.6 Types of parcel received in the past week All respondents who have received any parcel in the last week (%) 6 56 56 57 56 54 54 5 5 51 47 38 36 36 38 38 32 34 36 38 33 35 34 34 28 29 3 Any parcel Smaller parcels - that will fit through a letterbox Larger parcels - that will not fit through a letterbox UK FRA GER ITA USA JPN AUS ESP SWE Source: Ofcom consumer research September - October 15 Base: All respondents who have received any items of post in the last week, UK=886, FRA=879, GER=873, ITA=71, USA=753, JPN=791, AUS=813, ESP=731, SWE=775 Q.16 Which of these types of items would you say you have personally received through the post in the last week?
Figure 7.7 Total letter mail volumes in our comparator countries: 1-14 Billion items 35 3 25 39.7 34.5 68.3 65.9 292.1 285.2 278.2 62.7 59.4 57. Total Year-on-year change -2.5% Europe -4.% 15 166.7 164. 155.3 153.2 15.2 USA -2.% 1 Asia Pacific -2.5% 5 3.3 29.5 28.9 28.1 27.4 44.3 45.1 45.1 44.5 43.6 1 11 12 13 14 BRIC -2.% 8
Figure 7.8 Total letter mail revenues in our comparator countries: 1-14 billion 8 72.6 74.8 72.7 71.6 72.1 Year-on-year change 6 24.8 27.9 26.9 25.7 25.1 Total.7% Europe -2.3% 3.9 29.9 28.7 28.4 28.9 USA 1.6% Asia Pacific 2.7% 13.3 13.2 13. 13.1 13.5 3.5 3.8 4.1 4.4 4.7 1 11 12 13 14 BRIC 6.5% Note: Figures are nominal 9
1 Figure 7.9 Letter mail volumes: 1-14 Volume (million items) 18 15 1 9 6 3 15,2 3 25 15 1 5 12,681 13,571 15,7 3,8 18,142 4,333 3,55 3,527 2,433 1,757 648.7 4,284 8,299 3,52 5,559 26,682 USA UK FRA GER ITA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN 1 11 12 13 14
11 Figure 7.1 Proportional change in letter mail volume: 13-14 Change (%) 5-5 -1-1.5-4.8-2.5-7.3-2. -2.1-4. -7.4-8. -4.4-5.9 -.5-3.3-1. -2.6 -.8-15 UK -12.6 FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN
12 Figure 7.11 Letter mail volume per head of population: 12-14 Items per capita 6 471 197 211 191 62 143 183 75 21 253 46 118 87 41 21 4 UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN 12 13 14
13 Figure 7.12 Letter mail revenues: 1-14 Revenue ( bn) 3 28.9 1 UK 4.3 6.7 6.9 2.6 1.5 1.2 1.1 2. FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN Note: Figures are nominal 1..7 1 11 12 13 14.1 1.6 2.1.6.4 1.6
14 Figure 7.13 Proportional change in letter mail revenue: 13-14 Change (%) 15 1 12.7 1.5 5-5 -1.4-1.3-1.2-8.2 1.6 2.6 2.2-6.8-2.3-4.4-5.7-1.6 4.3 2.9 4.7-15 UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN Note: Figures are nominal
15 Figure 7.14 Letter mail revenue per head of population: 12-14 Revenue per capita ( ) 15 1 5 66. 13.9 83.3 42. 9.6 82.3 52.3 22.7 118.6 14.6 17.2 21.6 33.2 1.3 3.9.3 1.2 UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP KOR BRA RUS IND CHN 12 13 14 Note: Figures are nominal
16 Figure 7.15 Delivery specifications for the fastest letter mail product UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGA BRA RUS IND CHN D+1 D+1 D+1 D+1 D+3 Variable Variable D+3 D+1 D+1 D+1 D+1 D+2-5 Variable Variable Variable Source: WIK Note: Delivery targets in Japan, Australia, Brazil, Russia, India and China are dependent on the point of origin and destination.
17 Figure 7.16 Published stamp prices for small (DL) and medium (C5) domestic letters Single piece stamp price ( ) 2 1 1.53 1.17 1.94.98.63.61.5.65.3.47.8.77.74.38.34.56 1.67.62 1.24.45.14.29.22.48.41.79.5.25.12.59 UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP BRA RUS IND CHN Small Medium Note: South Korea is not included as the additional charge for the Priority Mail product is not published.
18 Figure 7.17 Nominal increase in stamp price for the fastest available small (DL) letter since 11 11=1 1.5 1.4 1.3 1.2 1.1 1 11 12 13 14 15 NED UK ITA FRA POL ESP SWE AUS SGP BRA GER USA RUS JPN Note: Figures are nominal
19 Figure 7.18 Nominal increase in stamp price for the fastest available medium-sized (C5) letter since 11 11=1 1.6 1.5 1.4 1.3 1.2 1.1 1.9 11 12 13 14 15 ITA NED UK RUS FRA SGP SWE AUS BRA ESP USA POL Note: Figures are nominal
Figure 7.19 Published stamp prices for large (C4) domestic letters: October 15 Single piece stamp price ( ) 5 4.52 4 3 2 1 1.26 2.46 1.94 2.38 1.23 1.18 1.64 2.23 2.48.98.55.61 2.69..79 UK FRA GER ITA USA JPN AUS ESP NED SWE POL SGP BRA RUS IND CHN Note: South Korea is not included as the additional charge for the Priority Mail product is not published.
Figure 7. Delivery specifications for the Second Class equivalent letter product UK FRA SWE POL KOR RUS D+3 D+3-4 D+3 D+3 D+3 Variable Source: WIK Note: Delivery targets in Russia are dependent on the point of origin and destination. 21
22 Figure 7.21 Published stamp prices for Second Class small (DL), medium (C5) and large (C4) domestic letters: October 15 Single piece stamp price ( ) 3 2 1 2.3 2.2 1.17 1.15 1.19.72.54.53.58.54.65.34.34.17.27.29.39.36 Small Medium Large UK FRA SWE POL KOR RUS
23 Figure 7.22 Nominal increase in stamp price for Second Class equivalent mediumsized (C5) letter since 1 11=1 1.5 1.4 1.3 1.2 1.1 1.9 11 12 13 14 15 UK RUS FRA SWE POL
24 Figure 7.23 Revenue and end-to-end delivered letter shares accounted for by operators other than the universal postal service provider: 13-14 Share (%) 25 15 1 5.4 4.2 12.3 12.3 13. 12.7 12.8 14.6 12.8 13. 21. 23.5 13.9 15.1 13.9 17.3 1.2 4.7 8.5 9. 7.3 7.7 4.9 7.9 13 14 13 14 13 14 13 14 13 14 13 14 13 14 UK GER ITA ESP NED SWE POL End-to-end volume Revenue Note: 14 shares for Spain are approximate. Data are not available for volumes in Italy and revenue in the Netherlands
25 Figure 7.24 Proportion of direct mail in total letter volume: 13-14 Proportion of direct mail in total letter volume (%) 6 551 3839 34 332 32 23 25 25 21 1617 1516 8 9 8 8 1 2 UK FRA GER ITA USA AUS ESP POL KOR BRA RUS 13 14
26 Figure 7.25 Approximate number of items of post sent per month Respondents (%) 1 8 6 4 2 4 2 3 4 2 4 4 21 2 5 2 4 6 9 7 5 6 4 2 11 4 2 3 7 6 5 2 3 23 4 16 15 12 6 6 9 3 5 12 4 41 3 4 2 6 1 12 1 1 7 8 9 6 16 14 12 11 14 15 13 22 22 21 21 15 15 24 26 31 32 34 27 31 33 31 32 34 23 25 32 35 34 38 55 53 41 45 44 31 32 26 32 35 36 41 21 19 14 15 14 15 14 15 14 15 14 15 14 15 14 15 14 15 15 Don't know 21+ items 11 to items 5 to 1 items 3 or 4 items 1 or 2 items None UK FRA GER ITA USA JPN AUS ESP SWE Source: Ofcom consumer research September - October 15 Base: All respondents, UK=16, FRA=13, GER=17, ITA=13, USA=19, JPN=16, AUS=1, ESP=12, SWE=14 Q.12 Approximately how many items of post - including letters, cards and parcels - have you personally sent in the last month?
Figure 7.26 Average number of items sent per month Average number of items 6 5 4 3 2 1 4.7 5.2 4.4 4.9 3.94.2 4.2 4.4 3.8 3.8 3.9 3.3 5.6 5.5 4.9 2.32.52.6 3.43.63.7 5.1 2.12.5 3.2 UK FRA GER ITA USA JPN AUS ESP SWE 13 14 15 Source: Ofcom consumer research September - October 15, October 14, September 13 Base: All respondents, UK=1/111/16, FRA=17/127/13, GER=11/16/17, ITA=11/16/13, USA=14/1/19, JPN=15/13/16, AUS=17/1/1, ESP=1/12/12, SWE=14 Q.12 Approximately how many items of post - including letters, cards and parcels - have you personally sent in the last month? 27
28 Figure 7.27 Categories of post sent in the past month Respondents who have sent items of post in the past month (%) 8 75 66 55 5759 59 6 52 52 55 51 49 5 44 42 44 44 44 44 46 39 42 4142 37 4745 38 UK FRA GER ITA USA JPN AUS ESP SWE Personal mail Mail to businesses Parcels Source: Ofcom consumer research September - October 15 Base: All respondents who have sent any items of post in the last month, UK=731, FRA=772, GER=79, ITA=549, USA=643, JPN=533, AUS=61, ESP=435, SWE=547 Q.13 Which of these types of mail would you say you have personally sent in the last month by post?
Figure 7.28 Type of items sent in the past month Respondents who have sent items of post in the past month (%) 6 52 49 33 35 34 31 35 33 31 32 33 3 34 33 27 17 24 27 24 26 19 16 19 19 26 36 6 21 46 Personal letters Invitations/ cards/ postcards Formal letters to organisations or individuals 16 3 57 9 22 Payment for bills/ invoices/ statements 14 36 41 36 35 35 32 34 25 25 29 22 24 28 27 22 15 Smaller parcels - that will fit through a letterbox Larger parcels - that will not fit through a letterbox UK FRA GER ITA USA JPN AUS ESP SWE Source: Ofcom consumer research September - October 15 Base: All respondents who have sent any items of post in the last month, UK=731, FRA=772, GER=79, ITA=549, USA=643, JPN=533, AUS=61, ESP=435, SWE=547 Q.13 Which of these types of mail would you say you have personally sent in the last month by post? 29
3 Figure 7.29 Approximate number of items of post received in the past week Respondents (%) 1 8 6 3 4 4 5 4 5 3 4 4 2 3 4 1 9 7 6 4 3 7 6 7 2 2 8 9 5 8 7 3 4 3 2 3 4 4 3 3 3 5 1 9 9 9 3 12 12 12 12 19 18 15 17 14 24 12 23 16 19 26 25 19 17 15 26 25 16 22 22 23 26 27 17 25 23 22 27 39 37 16 41 12 25 31 17 18 33 33 34 31 29 23 27 25 15 22 21 25 26 18 19 24 9 8 8 7 9 1 14 17 11 15 18 14 15 14 15 14 15 14 15 14 15 14 15 14 15 14 15 15 UK FRA GER ITA USA JPN AUS ESP SWE Don't know 21+ items 11 to items 5 to 1 items 3 or 4 items 1 or 2 items None Source: Ofcom consumer research September - October 15 Base: All respondents, UK=16, FRA=13, GER=17, ITA=13, USA=19, JPN=16, AUS=1, ESP=12, SWE=14 Q.14 Approximately how many items of post - including letters, cards and parcels - have you personally received in the last week?
Figure 7.3 Number of items received in the past week Average number of items 15 1 5 8. 8.4 6.3 6.7 5.9 9.3 9.3 5.2 4. 4.4 4.9 4.6 5.1 4.5 3.4 3.3 4.2 UK FRA GER ITA USA JPN AUS ESP SWE 14 15 Source: Ofcom consumer research September - October 15, October 14, September 13 Base: All respondents, UK=1/111/16, FRA=17/127/13, GER=11/16/17, ITA=11/16/13, USA=14/1/19, JPN=15/13/16, AUS=17/1/1, ESP=1/12/12, SWE=14 Q.14 Approximately how many items of post - including letters, cards and parcels - have you personally received in the last week 31
32 Figure 7.31 Categories of items received in the past week Respondents who have received any item of post in the past week (%) 8 83 82 82 85 8 69 78 77 82 6 24 51 56 56 57 56 57 54 54 5 5 5 51 46 45 41 41 34 35 32 28 28 23 22 19 UK FRA GER ITA USA JPN AUS ESP SWE Personal mail Business mail Advertising mail Parcels Source: Ofcom consumer research September - October 15 Base: All respondents who received at least one item of post in the last week, UK=886, FRA=879, GER=873, ITA=71, USA=753, JPN=791, AUS=813, ESP=731, SWE=775 Q.16 Which of these types of items would you say you have personally RECEIVED through the post in the last WEEK? Please think about items that are addressed to you personally rather than items like leaflets or anything else that may come through your letterbox.
33 Figure 7.32 Types of mail received in the past week Respondents who have received any item of post in the past week (%) 8 6 55 6 64 67 55 55 6 53 47 38 36 36 38 38 32 34 36 38 36 41 33 35 34 35 29 34 34 28 3 21 26 25 3 18 11 Smaller parcels Larger parcels Direct mail Bills/ invoices/ statements 6 48 49 41 43 44 45 34 33 31 33 37 26 31 34 22 24 3 33 24 3 21 Letters from organisations you have a relationship with Standard circulars Catalogues/ brochures 41 32 31 25 21 23 19 15 15 17 13 14 13 14 14 17 19 15 12 13 1 12 8 11 1 41 47 45 39 Personal letters Invitations/ greetings cards/ postcards Magazines you subscribe to UK FRA GER ITA USA JPN AUS ESP SWE Source: Ofcom consumer research September - October 15 Base: All respondents who had received any item of post in the past week, UK=886, FRA=879, GER=873, ITA=71, USA=753, JPN=791, AUS=813, ESP=731, SWE=775Q.16 Which of these types of items would you say you have personally received through the post in the last week?
Figure 7.33 Reliance on post as a way of communicating Respondents (%) 1 8 6 5 6 8 6 5 6 4 3 12 14 16 14 14 16 15 8 7 14 12 5 6 17 8 1 11 13 21 21 23 26 28 19 31 33 28 21 17 18 22 21 9 15 25 36 44 42 43 41 38 49 48 34 35 33 35 34 34 34 13 18 11 13 14 26 15 16 23 13 1 13 15 4 4 3 5 14 15 14 15 14 15 14 15 14 15 14 15 14 15 14 15 15 UK FRA GER ITA USA JPN AUS ESP SWE Very reliant Fairly reliant Neither reliant nor not reliant Not very reliant Not at all reliant Don t know Source: Ofcom consumer research October 15, October 14 Base: All respondents, UK=16, FRA=13, GER=17, ITA=13, USA=19, JPN=16, AUS=1, ESP=12, SWE=14 Q.17 How reliant would you say you are on post as a way of communicating? 34