Positive Response Compliance 215 Compliant 215 Non-Compliant 216 Compliant 216 Non-Compliant 1% 87% 96% 86% 96% 88% 97% 89% 97% 89% 98% 88% 97% 86% 96% 92% 97% 93% 97% 94% 97% 96% 97% 94% 97% 8% 6% 4% 2% 13% JAN 4% 14% FEB 4% 12% 3% 11% 3% 11% 2% 12% 3% 14% 4% MAR APR MAY JUN JUL AUG SEP OCT NOV 8% 3% 7% 3% 6% 3% 7% 3% 6% 3% 8% Late Compliant Tickets : On-Time Performance Analysis The bar graph shows the percentage of tickets to which operators December 216 have responded in compliance with state law. The pie chart shows the percentage of tickets to which operators have responded using an IOC status code within the time frame established by state law. www.iowaonecall.com 1-8-292-8989 92% On-time 1
215 / 216 ITIC Activity (Y-T-D) ITIC, ITIC Lite and ITIC Mobile activity continues to grow, making up a greater percentage of incoming locates than ever. Phonein volume continues to drop as more IOC users make the change to on-line ticket entry. 6, 55, 5, 45, 4, 35, 3, 514,85 541,95 296,144 33,159 Y-T-D 215 Y-T-D 216 25, 2, 2,262 192,17 216 ITIC Activity (BY MONTH) 15, Total Incoming ITIC Total Phone - In Total 12,454 12,539 ITIC Lite Total 1,512 1,619 ITIC Mobile Total 5, 4, 3, 2, 1, 8,123 3,958 35 21 ITIC PHONE-IN ITIC LITE ITIC MOBILE 1,11 4,958 123 3,436 17,685 1,17 93 33,333 22,813 2,349 223 34,417 22,623 2,248 123 35,381 21,912 1,621 214 3,59 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 17,431 1,8 172 35,623 2,422 1,171 221 33,379 18,63 1,92 286 35,59 19,47 981 145 3,548 16,274 633 87 13,16 6,21 18 34 www.iowaonecall.com 1-8-292-8989 2
ITIC vs. Phone-In Percentage Y-T-D 63.63% ITIC Total (344,317) Tickets processed through the IVR make up a growing portion of the overall remotely processed ticket volume. The number of tickets received through ITIC exceeds 63% of the total volume this year..26% ITIC Mobile 35.5% Phone - In Total (192,17).86% IVR Total (4,671) 216 ITIC vs. Phone-In.81% ITIC Lite 98.93% ITIC Breakdown of Online Tickets in December 216 5, 4, 3, 2, 1, 8,179 3,958 29 ITIC PHONE-IN IVR 1,233 4,958 191 31,699 17,685 361 35,95 22,813 394 36,788 22,623 533 37,216 21,912 564 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 31,239 17,431 412 37,15 2,422 593 34,757 18,63 451 36,716 19,47 442 31,268 16,274 334 13,32 6,21 187 www.iowaonecall.com 1-8-292-8989 3
Iowa One Call Total ITIC Discount $152,179. The savings continue to grow! These charts have tracked your ITIC savings during the last few years. Its easy to see how ITIC usage helps reduce everyone s overall costs. $251,691.5 $278,217. $197,842. 213 214 215 216 213-216 ITIC Discount Summary $4, $3, $2, $1, $3,79.5 $3,715. $5,828. $6,618.5 213 214 215 216 $3,277. $2,811.5 $8,681.5 $8,259.5 $5,856. $8,86.5 $18,13.5 $24,648. $15,685. $22,64. $28,726. $27,539.5 $16,547. $23,554. $28,21.5 $28,379. $16,318.5 $21,839. $28,231. $29,9.5 $18,51. $22,25. $24,889. $24,72.5 $17,895. $2,3. $24,431.5 $31,884. $16,412.5 $21,89. $26,713.5 $29,955. $2,91. $25,377.5 $27,9.5 $29,235. $12,361. $14,724.5 $17,912. $27,93. $5,525.5 $9,979. $12,955.5 $1,812. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV www.iowaonecall.com 1-8-292-8989 4
Fewer incoming calls were received this December than last, because the number of calls declines as ITIC usage grows. 24, 22, 2, 18, 218,979 213-216 Total Incoming Calls (Y-T-D) 28,398 195,48 187,73 16, 14, 4, 212-216 Total Incoming Calls (BY MONTH) 213 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 214 215 216 35, 3, 25, 2, 15, 1, 5, 6,719 7,84 22,811 28,836 3,465 25,15 22,441 25,68 23,28 25,88 19,688 1,546 7,299 5,73 9,17 25,478 29,337 24,969 25,242 23,959 22,565 23,318 15,22 6,782 5,748 5,828 1,562 26,457 27,732 24,163 23,929 2,439 21,633 21,67 11,846 8,391 5,88 3,983 14,564 26,524 22,285 21,89 2,11 19,744 19,768 2,21 13,241 8,361 4,399 5,126 16,96 22,277 22,625 21,312 17,119 19,968 18,21 18,63 15,194 6,72 212 213 214 215 216 www.iowaonecall.com 1-8-292-8989 5
The abandonment rate is slightly lower than that which has been historically experienced. 212-216 Calls Abandoned (BY MONTH) 5.% JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 4.5% 4.% 3.92% 3.5% 3.% 2.5% 2.% 1.5% 1.% 1.4% 2.43% 2.9% 1.87% 1.95% 2.19% 1.82% 2.78% 2.46% 2.87% 2.54% 2.11% 1.55% 2.15% 1.65% 2.21% 2.36% 1.98% 2.41% 2.49% 1.98% 2.26% 2.45% 1.25% 1.81% 3.7% 2.45% 2.21% 1.77% 2.73% 2.18% 2.38% 2.33% 2.31% 1.79% 2.34% 2.4% 1.92% 2.17% 1.58% 2.27% 1.76% 2.8% 2.15% 2.37% 1.81% 1.85% 1.8% 2.52% 1.73% 1.98% 1.94% 2.6% 2.65% 2.56% 2.17% 2.16% 2.45% 1.86%.5%.% 212 213 214 215 216 www.iowaonecall.com 1-8-292-8989 6
212-216 Average Speed to Answer (BY MONTH) 65 6 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 59 55 5 45 4 35 3 25 2 15 18 23 26 25 27 28 24 26 26 27 25 22 15 23 19 21 22 17 23 26 21 23 26 16 2 2224 22 2 14 25 25 24 21 23 21 23 23 23 23 14 19 24 24 26 22 2 24 19 2 17 2 24 26 23 2 27 24 1 1 212 213 214 215 216 The average speed to answer is well within that experienced during previous years. www.iowaonecall.com 1-8-292-8989 7
The chart below reflects the average speed to answer during the after hours period. 216 Average Speed to Answer After Hours Service 12 1 8 67 6 4 41 42 4 48 43 41 38 33 2 12 22 26 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV www.iowaonecall.com 1-8-292-8989 8
Average talk time is in line with historical performance overall. 212-216 Average Talk Time (BY MONTH) 16: 14: JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 12: 1: 8: 6: 6:35 6:12 7:19 7:1 7:2 7:9 7:41 7:26 7:16 7:13 6:31 6:15 5:53 6:8 7:45 7:35 6:58 6:54 7:2 6:55 6:55 6:53 6:55 5:48 5:46 5:26 7:27 7:28 6:4 6:22 6:28 6:43 6:47 6:42 6:39 6:9 6:6 6:6 7:34 7:22 6:49 7:2 7:14 7:17 7:16 7:16 7:3 6:22 6:11 6:27 8:14 7:34 7:21 7:5 7:13 7:31 7:13 7:17 7:32 6:44 4: 2: 212 213 214 215 216 www.iowaonecall.com 1-8-292-8989 9
212-216 Average Time per Ticket (BY MONTH) 8: 7: JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 6: 5: 4: 4:57 4:41 4:36 4:48 4:42 4:36 4:26 4:35 4:4 4:45 4:4 4:22 3:56 4:13 4:7 4:31 4:23 4:11 4:17 4:18 4:16 4:1 4:14 4:2 4:13 4:3 3:57 4:25 4:42 4:25 4:21 4:21 4:29 4:34 4:35 4:22 4:19 4:11 4:23 4:7 4:8 4:17 4:18 4:19 4:23 4:34 4:43 4:36 4:26 4:23 3:57 4:8 4:16 4:25 4:56 5:4 5:12 4:57 5:9 4:58 3: 2: 1: 212 213 214 215 216 The average time per ticket for this month is slightly higher than what has been historically experienced. www.iowaonecall.com 1-8-292-8989 1
Total Incoming ticket volume for 216 is significantly higher than 215. 6, 55, 5, 45, 468,36 213-216 Incoming Ticket Totals (Y-T-D) 481,838 514,92 541,95 4, 212-216 Incoming Ticket Totals (BY MONTH) 213 214 215 216 8, 7, 6, 5, 4, 3, 2, 1, 15,363 13,597 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 41,89 56,523 58,258 49,35 45,576 5,89 44,949 54,456 39,969 2,456 12,912 1,45 18,295 52,566 6,221 52, 55,49 53,116 49,461 54,681 34,63 14,214 1,537 9,421 22,825 59,777 61,446 54,685 55,66 48,669 51,736 55,415 3,959 21,32 12,299 9,95 38,653 65,699 55,929 55,924 53,13 52,478 54,725 55,34 36,457 24,453 12,346 15,382 49,745 59,112 59,944 59,692 48,992 58,3 53,838 56,628 47,876 19,51 212 213 214 215 216 www.iowaonecall.com 1-8-292-8989 11
Outgoing ticket totals follow the pattern set by incoming tickets. 3,, 2,8, 2,6, 2,4, 2,2, 2,465,564 213-216 Outbound Ticket Totals (Y-T-D) 2,655,424 2,654,77 2,78,41 2,, 1,8, 212-216 Outbound Ticket Totals (BY MONTH) 1,6, 213 214 215 216 4, 35, 3, 25, 2, 15, 1, 5, 81,97 73,524 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 212,894 286,47 299,446 254,973 241,114 266,614 234,513 277,943 21,727 18,23 75,758 59,46 11,885 27,923 31,73 269,14 289,351 278,391 26,49 284,698 182,235 83,331 65,145 6,782 123,56 38,173 319,597 291,384 315,27 276,251 294,894 312,56 173,988 113,991 69,151 54,914 199,282 334,559 29,698 289,966 274,18 271,838 279,678 277,65 185,331 127,523 66,544 81,324 246,16 287,961 297,547 299,265 247,212 289,645 27,795 283,477 236,61 11,87 212 213 214 215 216 www.iowaonecall.com 1-8-292-8989 12
The in/out ratio is following the historical pattern for this time of year but the actual ratio is lower because facility operators have refined their databases. 212-216 IN/OUT Ratio (BY MONTH) JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 6.6 6.4 6.45 6.2 6.18 6. 5.8 5.6 5.4 5.2 5. 5.41 5.33 5.9 5.7 5.14 5.2 5.29 5.24 5.22 5.1 5.5 5.29 5.87 5.68 5.57 5.15 5.15 5.18 5.22 5.24 5.26 5.21 5.26 5.86 5.41 5.16 5.2 5.33 5.72 5.68 5.96 5.64 5.62 5.35 5.62 5.52 5.16 5.9 5.2 5.19 5.17 5.18 5.11 5.2 5.8 5.22 5.39 5.51 4.95 4.87 4.96 5.1 5.5 4.99 5.3 5.1 4.94 5.22 212 213 214 215 216 www.iowaonecall.com 1-8-292-8989 13
Design Request System (DRS) Activity shows the total number of Design Information Requests (DIRs) and Design Locate Requests (DLRs) placed in a given month. Activity in both areas has grown since the system was activated. 216 DRS System Activity (By Month) 6 55 DIRs DLRs 59 5 45 4 322 428 35 3 286 38 34 34 35 275 327 25 2 15 16 121 151 236 127 147 126 141 152 233 144 148 199 24 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV www.iowaonecall.com 1-8-292-8989 14
In the charts on this page, we have provided a breakdown showing the time of day that incoming tickets were received. After Hours Analysis 216 87% Regular Hours Tickets 12, 216 Time of Receipt Analysis (Year To Date) 13% After Hours 1, 8, 6, 4, 2, 11,21 1,325 14,171 1,211 47,43 2,72 55,235 3,877 56,68 3,876 56,34 3,658 41,181 7,811 48,373 9,657 45,51 8,328 5,225 6,43 4,421 7,445 17,48 2,462 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV www.iowaonecall.com 1-8-292-8989 15
The total number and overall percentage of non-compliant tickets received is down from what it was in 215. 44 213-216 Non-Compliant Tickets (Y-T-D) Non-Compliant Tickets 42 4 398 16 14 12 38 1 36 34 32 349 311 8 6 4 2 17 3 12.8% 9.21%.49%.46% 3 286 213 214 215 216 213 214 215 216 www.iowaonecall.com 1-8-292-8989 16
213-216 Emergency Tickets (Y-T-D) 22, 2, 18, 16, 14, 16,329 18,383 14,889 14,89 5, 4, 3, Emergency Tickets 12, 1, 213 214 215 216 2, 1, 1,451 1,254 1.28% 1,15 6.427% 5.187% 1,132 4.629% 213 214 215 216 www.iowaonecall.com 1-8-292-8989 17
The YTD total number of dig-in tickets is higher in 216 than in 215. 213-216 Dig - In Tickets (Y-T-D) The YTD total number of tickets where callers report the job is whitelined has increased over last year s levels. 5,5 5, 4,5 4, 4,34 4,331 4,396 4,719 8 7 6 5 4 Dig - In Tickets 3,5 3, 3 2 1 183.895% 181 1.273% 221 1.37% 235.961% 213 214 215 216 213 214 215 216 www.iowaonecall.com 1-8-292-8989 18
213-216 Whitelined Tickets (Y-T-D) 24, 22, 2, 196,582 211,754 4, 35, 3, Whitelined Tickets 18, 16, 14, 126,787 162,31 25, 2, 15, 1, 5, 3,664 25.777% 8,91 41.827% 9,576 39.161% 8,721 44.7% 213 214 215 216 213 214 215 216 www.iowaonecall.com 1-8-292-8989 19
The overall number of tickets with GPS coordinates continues to be higher for this period in 216 than it was in 215. 5, 213-216 Ticket with GPS (Y-T-D) Tickets with GPS Homeowner ticket volume is slightly lower than it was for this period in 216. 45, 4, 35, 3, 25, 36,795 35,892 35,25 43,855 6, 5, 4, 3, 2, 1, 1,56 1.975% 2,26 1.69% 2,87 8.535% 2,442 12.517% 213 214 215 216 213 214 215 216 www.iowaonecall.com 1-8-292-8989 2
213-216 Homeowner Tickets (Y-T-D) Homeowner Tickets 8, 14, 7, 12, 6, 5, 53,143 55,257 59,84 59,473 1, 8, 6, 4, 4, 2, 1,16 348 739 65 4.523% 2.448% 3.469% 3.332% 213 214 215 216 213 214 215 216 www.iowaonecall.com 1-8-292-8989 21