Worked Example for Functional Skills English Writing Level 1

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www.cityandguilds.com May 2015 Version 1.0 Worked Example for Functional Skills English Writing Level 1 Sample Assessment 1 The Marathon Strong ass Note: These materials relate to the Functional Skills English assessments that will be in use from September 2015 The City and Guilds of London Institute 2015

3748-011 - 1 - The Marathon 3748-011 Level 1 Functional Skills English Writing Sample Assessment 1 The Marathon Candidate Name (First, Middle, Last) For examiner s use only Question Mark Candidate enrolment number DOB (DDMMYYYY) Candidate signature* Exam date (DDMMYYYY) Centre number General information: the duration of this paper is 1 hour the maximum mark for each question is shown the total number of marks available is 50. General instructions: read each question carefully answer both questions dictionaries, electronic grammar and spell checkers are permitted (internet access is not permitted). You will be assessed on: writing clearly and coherently, including an appropriate level of detail presenting information in a logical sequence using language, format and structure suitable for purpose and audience using correct grammar, including correct and consistent use of tense ensuring written work includes generally accurate punctuation and spelling and that meaning is clear. *I declare that I have no prior knowledge of the questions in this assessment and that I will not divulge to any person information about the questions. Total

3748-011 - 2 - The Marathon Question 1 You train at a local gym when it opens at 6am because you plan to run a local marathon to raise money for charity. Three times in the last week the gym has not opened at 6am and you had to leave without using the gym. Your task: is to write a letter to the gym manager about the recent problem. The person to write to is Richard Smith at Fun Fitness, Minerva Way, Elmswell, EL5 2SR. Expand on these points: how it has affected your time, money and fitness poor customer service reputation of the gym suggesting ways the manager could prevent the problem in the future. We suggest you write about 200-250 words. (25 marks)

3748-011 - 3 - The Marathon You may use the space below for planning and drafting.

3748-011 - 4 - The Marathon Question 1 Write your letter here 26 Lavender Road Everton DG44 0 Richard Smith Fun Fitness Minerva way Elmswell EL5 25R Wednesday 18 th March 2015 Dear Mr Smith I am writing to you about the problems with your gym and as a customer i would like to give my opinion on what is wrong with the gym and how it can be made better. Firstly, due to the irregular opening times i have lost both time and money and despite L and Cl Sp L being a gym, my fitness has been affected negativly. You advertise your gym as to being Clarity open at 6 am although despite this I have had to leave the fitness centre without using the gym 3 times in the past week. I have not been able to improve my fitness setting me back (4 th lower case i) for the marathon i plan to run, to raise money for charity. So if i cannot complete the race you are to blame. Sp Sp Gr I am apalled by the standard of customer service. After enquireing why the gym is not open Sp (lower case i not penalised as four instances already reached) on more than one ocasion, i have been given various excuses none of which really explain the situation. If this is happening to your other customers as well as me, I hate to think of Sp the reputation the gym has been getting as people, including me will eventualy stop coming to your fitness centre and you wouldn t want that would you. Gr Gr (would) I suggest regular opening time for the gym, this means people know what is happening at what time, so people don t waste their time or their money. Also, staff need to be more

3748-011 - 5 - The Marathon helpful which will bring more people to the gym. Gr If these problems carry on happening then you will frustrate customers like myself which L Sp L will have very bad affects for the fitness centre. I hope these problems can be responded to. Sp Yours Sincerley Jack Grey Clear and Coherent Max marks Marks awarded Comments 3 2 Sufficiently coherent, but two instances of a lack of clarity. Detail 3 3 All bullet points from the brief have been covered. 300+ words. Logical order 2 2 No issues. Language 3 2 Four instances of either clumsy or incorrect expression and/or superfluous words. Format 1 1 In a letter format. Structure 2 2 All component parts of a letter have been correctly used. Spelling 3 2 Seven errors in a document that is 300+ words (see tables). unctuation 4 2 Eight punctuation errors in total (see tables). Use of commas is not a level 1 requirement, therefore any errors have not been penalised. Grammar 4 3 Three grammar errors (see tables). TOTALS 25 19

3748-011 - 6 - The Marathon Question 2 From richard.smith@funfitness.org Reply To Subject member100182@bthotmail.com Complaint Dear Member Thank you for your letter. We are sorry that we have not managed to open the gym at the published time, preventing you from training for the marathon. We pride ourselves in offering a fantastic facility that allows those who wish to train at 6am to do so. We will ensure our facilities are fully accessible in the future. As a way of apology, for every pound you raise running the marathon, the gym will donate 50 pence for your chosen charity. Yours sincerely Richard Smith Your task: is to write an email to your work colleagues using the above response and the points below. The email address to write to is: allcolleagues@workplace.com. details of the marathon details of the gym s offer the charity and why it is important to you encouraging people to sponsor you. (25 marks) Suggested word count 200-250 words

3748-011 - 7 - The Marathon You may use the space below for planning and drafting.

3748-011 - 8 - The Marathon Question 2 Write your email here To: allcolleagues@workplace.com Subject: Marathon St Gr (omitted pronoun) L clumsy Hello everyone, Am just emailing you to tell you about my marathon coming up, and why i need your help. L First of all my marathon is taking place around the town and will consist of 9 laps Sp which will take allday as it starts at 9am and will take many long hours to Sp complete which is why support will be very inportant to keep me going. Also i need your support to help me raise money for a charity i am running for which I ll talk about later ^ however a group that is supporting me is my local gym who have promised to give me 50p for every pound i am sponsored. Gr Sp The charity i am raising money for is cancer research as there ledding the fight Sp against cancer and i hope youle help me raise as much as possible for the cause. Sp (repeated sp error not penalised) Thankyou for reading this and i hope youle support me on my run and help my brilliant charity. St no return Thanks again Jack 170 words acceptable length...

3748-011 - 9 - The Marathon Clear and Coherent Max marks Marks awarded Comments 3 3 Sufficiently coherent and no instances of a lack of clarity. Detail 3 2 Details of marathon are minimal, and no explanation of why charity is important to them. Logical order 2 2 No issues. Language 3 3 Only two errors of slightly clumsy expression. Format 1 1 In an email format. Structure 2 1 No return after initial salutation or valediction. Spelling 3 2 Five errors in a document that is of suitable length (see tables). unctuation 4 2 Seven punctuation errors in total (see tables). Use of commas is not a level 1 requirement, therefore any errors have not been penalised. Grammar 4 3 Two grammar errors (see tables). TOTALS 25 19 Overall total Max marks: 50 Candidate marks: 38 Strong pass

3748-011 - 10 - The Marathon End of Assessment

3748-011 - 11 - The Marathon This page is intentionally blank

3748-011 - 12 - The Marathon ublished by City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)844 543 0000 F +44 (0)20 7294 2413 www.cityandguilds.com City & Guilds is a registered charity established to promote education and training