California Council on Problem Gambling Help line Statistical report Overview Gambler/Non-Gambler Data Quality Assurance January To December 22 Services provided by Bensinger, DuPont & Associates
22 Call Summary Total Number of 22 Calls (including Lottery Help line) 11,527 Total Number of 22 Help Line Specific Calls (including Lottery Help Line) 2,998 Total Number of 22 Calls Received other than Help Line Assistance (including 8,529 Lottery Help Line) Total Intakes by Month January 146 February 145 March 985 April 172 May 185 June 864 July 936 August 161 September 827 October 858 November 86 December 888 22 Page 1 Overview
22 Total Number of Calls 12 1 8 6 4 2 Jan Feb March April May June July Aug Sept Oct Nov Dec *Indicates compilation of both 8-GAMBLER & LOTTERY Help Line Calls page 2 Overview
Total Intakes by Month 1998 1999 2 21 22 January 133 144 195 31 February 127 115 14 249 March 171 154 164 35 April 14 116 168 261 May 154 144 183 264 June 115 165 146 157 192 July 118 179 122 191 216 August 98 182 128 133 232 September 145 125 139 188 243 October 162 128 157 263 232 November 126 132 132 2 237 December 128 115 178 194 257 TOTAL 892 1751 1675 2176 2998 35 3 25 Intakes 1998 1999 2 21 22 2 15 1 5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec page 3 Overview
Time of Call 9 PM-6:3 AM 6:3 AM-2:3 PM 2:3 PM-9 PM 17 6.4% 161 61.% 861 32.6% Caller Profile Gambler Spouse Child Parent Sibling Friend Employer Therapist Other 1945 73.6% 32 11.4% 81 3.1% 82 3.1% 55 2.1% 114 4.3% 6.2% 26 1.% 3 1.1% Caller Area Code (29) (213) (31) (323) (48) (415) (51) (53) (559) (562) (619) (626) (65) (661) (77) (714) (76) (85) (818) (831) (99) (916) (925) (949) 54 43 166 56 3 74 73 67 55 52 337 52 38 3 51 9 166 52 72 1 379 134 33 33 2.5% 2.% 7.7% 2.6% 1.4% 3.4% 3.4% 3.1% 2.6% 2.4% 15.7% 2.4% 1.8% 1.4% 2.4% 4.2% 7.7% 2.4% 3.4%.5% 17.7% 6.2% 1.5% 1.5% page 4
Time of Call 2:3 pm-9 pm 32.6% 6:3 am-2:3 pm 61.% 9 pm-6:3 am 6.4% Caller Profile Spouse/Significant Other 11.4% Child 3.1% Friend 4.3% Parent 3.1% Sibling 2.1% Other/Employer 1% Therapist 1.% Gambler 73.6% page 5
Number of Calls by Gender Male 1386 52.5% Female 1255 47.5% Caller Marital Status Married 184 49.2% Single 681 3.9% Divorced 216 9.8% Seperated 66 3.% Widowed 56 2.5% Cohabitant 1 4.5% Caller Age Under 21 25 1.3% Age 21...25 128 6.7% Age 26...35 54 28.3% Age 36...45 586 3.7% Age 46...55 376 19.7% Age 56...65 17 8.9% Age 66...75 Age 76...85 74 8 3.9%.4% Age over 86 1.1% page 6
Caller Marital Status Widowed 2.5% Divorced 9.8% Cohabitant 4.5% Married 49.2% Single 3.9% Separated 3.% Over 86 76-85 66-75 Caller Age 56-65 46-55 36-45 26-35 21-25 Under 21 1 2 3 4 5 6 # Callers page 7
Primary Gambling Preference Indian Casino Lottery Horse Racing Sports Betting Stock Market Card Rooms Nevada Casinos Cock Fights Internet Satellite Wager Bingo Other 1558 84 97 133 12 132 23 3 49 3 18 36 66.2% 3.6% 4.1% 5.6%.5% 5.6% 9.8%.1% 2.1%.1%.8% 1.5% Secondary Gambling Preference Indian Casino 121 12.7% Nevada Casinos 249 26.1% Out of State Casino (Other) 21 2.2% Lottery 25 26.2% Horse Racing Sports Betting Video Poker Card Rooms Card (Private) Dice (Non-Boat) 52 71 37 38 35 4 5.4% 7.4% 3.9% 4.% 3.7%.4% Stockmarkets 9.9% Bingo 19 2.% Sweepstakes 11 1.2% Games of Skill 12 1.3% Daily Number 3.3% Dog Racing 5.5% Cock Fights 1.1% Other 17 1.8% page 8
Primary Gambling Preference Internet 2.1% Cock Fights.1% Satellite Wager.1% Other 1.5% Nevada Casinos 9.8% Stock Market.5% Card Rooms 5.6% Indian Casino 66.2% Horse Racing 4.1% Bingo.8% Sports Betting 5.6% Lottery 3.6% page 9
Lottery Game Preference Pick 3 Fantasy 5 Super Lotto Daily Derby Scratch Offs 67 48 263 16 254 Callers Who Play Lottery Yes 43.6% No 56.4% Indian Casino of Choice Agua Caliente Black Bart Barona Cache Creek Chicken Ranch Chumash Colusa Crystal Mountain Elk Valley Eagle Mountain Fantasy Springs Feather Falls Gold Country Golden Acorn Jackson Morongo Pala Casino Palace Pechanga Robinson Rolling Hills Rincon San Manuel Soboba Spa Spotlight 29 Susanville Sycuan Table Mountain Twin Pines Viejas 5 2 44 46 14 1 2 2 11 1 2 7 2 25 31 14 42 1 2 1 46 22 2 27 7 3 page 1
Caller Referral Source Casino Sign Casino Mailing Lottery Friend Internet National Hotline Repeat Caller Therapist Community Agency Billboard CardPlayer Magazine Phonebook Newspaper Television Radio Self Help Group Other 831 44.1% 123 6.5% 3 1.6% 232 12.3% 13 5.5% 53 2.8% 16 8.5% 18 1.% 26 1.4% 42 2.2% 5.3% 91 4.8% 15 29 79 9 38.8% 1.5% 4.2%.5% 2.% Callers Referred To Gamblers Anonymous Gamanon Private Practitioner Outpatient Gam TX Inpatient Gam TX Outpatient MH TX Substance Abuse TX Alcoholics Anonymous Cocaine Anonymous Narcotics Anonymous Debtors Anonymous ALANON ACOA Other Self Help Doesn't want referral 224 328 784 115 86 19 6 1 1 2 21 319 page 11
Referral Source Lottery 1.6% Natl Hotline 2.8% Internet 5.5% Friend 12.3% Repeat Caller 8.5% Phonebook/ Billboard 7.1% Radio/TV/ Newspaper 6.5% Self Help Grp/Therapist/ Community Agency 2.8% Card Player.3% Other 2.% Casino Sign & Mailing 5.6% page 12
Non-Gambler Gender Male 24 34.4% Female 456 65.5% Gambler Gender Male 1386 52.5% Female 1255 47.5% Gambler Age Under 21 25 1.3% Age 21...25 128 6.7% Age 26...35 54 28.3% Age 36...45 586 3.7% Age 46...55 376 19.7% Age 56...65 17 8.9% Age 66...75 Age 76...85 74 8 3.9%.4% Age over 86 1.1% Primary Gambling Preference (Gambler) Indian Casino Lottery Horse Racing Sports Betting Stock Market Card Rooms Nevada Casinos Cock Fights Internet Satellite Wager Bingo Other 1558 84 97 133 12 132 23 3 49 3 18 36 66.2% 3.6% 4.1% 5.6%.5% 5.6% 9.8%.1% 2.1%.1%.8% 1.5% page 13 Gambler/Non-Gambler Data
Gambler's Use of Money* Yes No Use Credit Cards to finance gambling 65% 35% Report Credit Cards are Maxed Out 55% 45% Gambler's Indebtedness* Average Debt $26,228.45 Mode Debt $ 5,. Total Debt $2,546,787 Gambler's Spending* Average Spent per Year on $31,218 Total Spent per Year $22,664,58 *Data is based on caller willingness to disclose information. page 14 Gambler/Non-Gambler Data
Quality Assurance Surveys Total Number of Quality Assurance Surveys Requests 511 Percentage of Total Intakes 2% Total Number of Quality Assurance Surveys Received 41 Percentage of Total Number of Intakes (n=2641) 2% Percentage of Total Number of Survey Requests 8% Survey Questions Yes No Were you able to speak to a Helpline counselor immediately? 98% 2% Did you think that the Counselor was understanding? 1% Did you receive a referral to Gamblers Anonymous or GAMANON? 1% Did you attend the GA or GAMANON meeting? 58% 42% Are you still gambling? 54% 45% Do you think that calling the 8# helped you recognize the extent of your or someone else s gambling problem? Would you recommend the 8 number to someone with a gambling problem? 95% 5% 1% *Data is based on caller willingness to disclose information. page 15 Quality Assurance