One Blue Hill Plaza, 16 th Floor, PO Box 1546 Pearl River, NY 10965 1-800-PC-AMERICA, 1-800-722-6374 (Voice) 845-920-0800 (Fax) 845-920-0880 Setting Up the Ingenico isc250 Pinpad via USB The following documentation will provide instructions for configuring the Ingenico isc250 Pinpad with CRE/RPE using a USB connection. Note: The pinpad must be used with USB Cable Serial #: 296111170 Note: To use the Ingenico isc250 Pinpad you must be using CRE/RPE version 12.6035 or above and the pinpad can have RBA version 1.6.0.0005. The pinpad MUST re-encrypted before the new RBA version can be applied. Note: If CRE/RPE is on version 12.6056 or higher the pinpad must have RBA version 5 or higher. For Apple Pay, the pinpad must be on RBA version 7 or higher and CRE/RPE must be on the latest version. 1 P a g e
Configuring isc250 Pinpad Steps: Installing the USB Cable Drivers Determining which COM port is being used by the USB Cable Setting up CRE/RPE for the Ingenico isc250 Pinpad Initialize PinPad for Use with CRE/RPE Test Transactions: Performing a test Credit Card (Contactless) Transaction with CRE/RPE Performing a test Debit Card (Contactless) Transaction with CRE/RPE Performing a test Credit Card Transaction with CRE/RPE Performing a test Debit Card Transaction with CRE/RPE 2 P a g e
Installing the USB Cable Drivers The driver for the USB cable can be downloaded from: http://download2.pcamerica.com/drivers/manufacturer/ingenico/ingenico_telium_driver.zip 1. After the file has finished downloading extract the files within and run (double-click) the UsbDrvInstall.exe file. 2. In Windows 7 Right click the UsbDrvInstall.exe file and then select Run as administrator. If that option is not available then hold down shift and then right-click Run as administrator. 3 P a g e
3. Select Next. 4. Select Next. 5. Select Install. 4 P a g e
6. After the files are installed select Finish. At this point of the installation please connect the pinpad to the computer running CRE/RPE. 5 P a g e
Determining which COM port is being used by the USB Cable Even when the USB Serial cable is used, the computer thinks the isc250 is connected to a COM port. To find out which COM port the computer has assigned to the isc250, follow these steps. 1. Select Start. 2. Select My Computer. 3. Select View system information. 4. Select the Hardware tab. 5. Select Device Manager. 6. Expand Ports (COM & LPT). 7. Make a note of the COM port being used by the Ingenico isc250 (in this example COM5). 6 P a g e
Setting up CRE/RPE for the Ingenico isc250 Pinpad 1. Open CRE/RPE. 2. Select the Manager or Options button. 3. Enter the administrator password (default: admin) where applicable. 4. Select Setup then, Setup Screen. 5. While at the setup screen we will need to go to the Hardware tab. 6. Under PinPad Port select the COM port that the isc250 is connected to (in this example COM5). 7. Under PinPad Type select Ingenico6580/iSC250. 8. Under PinPad Connection select USB. Note: Before the pinpad will display the correct type of interface options (i.e. Please Slide Card, Please Slide Card or Tap) we will need to completely exit the software and then completely disconnect the pinpad (usb and power). This will need to be done AFTER a payment processor has been configured. 7 P a g e
IN ORDER FOR THE INGENICO isc250 PINPAD TO BE SETUP CORRECTLY A PAYMENT PROCESSOR MUST ALSO BE SETUP IN THE SETUP SCREEN. 9. Select Payment Processing under the Processing tab, select Credit/Debit. 10. Under Payment Processor use the dropdown to select the processor you would like to configure. PROCESS DEBIT CARDS THROUGH THIS CREDIT CARD PROCESSOR MUST ALSO BE CHECKED. Note: The only processors that work with the contactless feature are Merchant Warehouse, Mercury, and FirstData (Nashville). 11. You can have cash back on debit card purchases. Select the Other Options tab and then enter a Max Debit Cashback amount. 12. Select Update to save your changes. **At this point we will need to completely exit the software. Once at the desktop, completely disconnect the pinpad (usb and power)** 8 P a g e
Initialize PinPad for Use with CRE/RPE 1. Plug in the Pinpad (usb and power), we will then need to wait until the pinpad displays the screen on the left. 2. We will then want to open CRE/RPE and we will have to wait until one of the screens (pictured left) is displayed. 9 P a g e
3. At this point in the installation you should login and perform test Credit and Debit transactions to verify that you are able accept credit and debit cards using the processor you configured. If the above image is displayed on the pinpad then you will be able to accept both card swipes and contactless card transactions: Performing a test Credit Card (Contactless) Transaction with CRE/RPE If the above image is displayed on the pinpad then you will only be able to accept card swipes: Performing a test Debit Card (Contactless) Transaction with CRE/RPE Performing a test Credit Card Transaction with CRE/RPE Performing a test Credit Card Transaction with CRE/RPE Performing a test Debit Card Transaction with CRE/RPE Performing a test Debit Card Transaction with CRE/RPE 10 P a g e
Performing a test Credit Card (Contactless) Transaction with CRE/RPE 1. After an item has been added to the invoice, tap the contactless enabled credit card against the screen of the pinpad. 2. On the Pinpad screen (pictured left) select Credit. 3. At this point the cashier will have to select Pay on the invoice screen. The pinpad will display Please wait for the cashier (pictured left) until Pay is selected. 11 P a g e
4. You will then be asked to Confirm the amount of the transaction. 5. The transaction will then be processed. 12 P a g e
Performing a test Debit Card (Contactless) Transaction with CRE/RPE 1. After an item has been added to the invoice, tap the contactless enabled debit card against the screen of the pinpad. 2. On the Pinpad screen (pictured left) select Debit. 3. You will then be prompted for your Pin number. After entering your pin number press the green Enter key on the pinpad. 13 P a g e
4. If you are not setup to allow cash back on debit purchases then you will be asked to confirm the amount that was charged. 5. If you are setup to allow cash back on debit purchases then you will be asked Cash Back? 6. Select No to not get any cash back. 7. Select one of the cash back amounts listed or select Other to enter a different amount. 8. If Other was selected enter the cash back amount and then select the green Enter key on the pinpad. 14 P a g e
9. You will then be asked to confirm the Cash Back Amount. 10. You will then be asked to confirm the amount for the transaction. 11. At this point the cashier will have to select Pay on the invoice screen. The pinpad will display Processing please wait (pictured left) until Pay is selected. The transaction should then be processed. 15 P a g e
Performing a test Credit Card Transaction with CRE/RPE 1. After an item has been added to the invoice, swipe the card through the built in MSR of the pinpad. 2. On the Pinpad screen (pictured left) select Credit. 3. At this point the cashier will have to select Pay on the invoice screen. The pinpad will display Please wait for the cashier (pictured left) until Pay is selected. The transaction should then be processed. 16 P a g e
4. You will then be asked to provide a signature on the pinpad, you will then need to select OK. 5. The transaction will then be processed. 17 P a g e
Performing a test Debit Card Transaction with CRE/RPE 1. After an item has been added to the invoice, swipe the card through the built in MSR of the pinpad. 2. On the Pinpad screen (pictured left) select Debit. 3. You will then be prompted for your Pin number. After entering your pin number press the green Enter key on the pinpad. 18 P a g e
4. If you are not setup to allow cash back on debit purchases then you will be asked to confirm the amount that was charged. 5. If you are setup to allow cash back on debit purchases then you will be asked Cash Back? 6. Select No to not get any cash back. 7. Select one of the cash back amounts listed or select Other to enter a different amount. 8. If Other was selected enter the cash back amount and then select the green Enter key on the pinpad. 19 P a g e
9. You will then be asked to confirm the Cash Back Amount. 10. You will then be asked to confirm the amount for the transaction. 11. At this point the cashier will have to select Pay on the invoice screen. The pinpad will display Processing please wait (pictured left) until Pay is selected. The transaction should then be processed. 20 P a g e