www.vallnord.com 2016-2017 SALES BROCHURE
CONTENTS Introduction...4 News...5 Calendar...7 Access - location...8 School...16 Activities...21 Food and drink...23 Terms and Conditions...25 Contact details...28 RRP Passes...10 Ski lifts...14 Equipment hire...15 Classes...17 Freeride school...19 Snow garden...20 Activities...22 Food and drink...24 Technical details...29 Map...31 2
INTRODUCTION EVERYTHING S POSSIBLE AT VALLNORD VALLNORD - ORDINO ARCALÍS VALLNORD is a commercial union between two resorts: on the one hand Arcalís, in the parish of Ordino, and on the other Pal-Arinsal, in La Massana. The 2004/05 season saw these two ski resorts come together, making VALL- NORD the third resort on the Iberian Peninsula in terms of numbers of visitors. One of the main aims of VALLNORD over the last few years has been to preserve the particular personality and features of each resort while creating a broader, more comprehensive concept of a snow resort. For the season 2015/16 the options of ORDINO-ARCALÍS and of PAL-ARINSAL were added to the range of passes and services provided by VALLNORD, and at more affordable rates. Created in 1983 thanks to its northerly orientation which means the resort can open earlier and have a longer season, Ordino-Arcalís continues to surprise with its exceptional conditions for mountain sports. The Ordino resort offers 442 hectares of ski area with 30 km of pistes, 14 lifts capable of transporting 16,500 people an hour, 101 artificial snow cannons, 5 in-house catering establishments, car parks with a capacity for 1,500 vehicles, 2 ski hire centres, 1 ski and snowboard school and its prestigious Freeride school. The difference in altitude at Ordino-Arcalís ranges from 1,940 m to 2,625 m and visitors can enter the resort at two different points. The driving force of the resort is undoubtedly its winter season. Work is constant. Each year sees new products and new developments for clients to have fun and relax, as well as preparing and organising a large number of events and competitions, both national and international. The most outstanding events are the Freeride World Tour, the Ski Mountaineering World Cup, the SBX European Cup, the Borrufa Trophy and the FIS downhill ski trials. 3
VALLNORD The annual Bike & Ski pass is Vallnord s great product: a pass that includes both the summer and winter season and which has been in operation for the last two years. Its competitive price means it s one of the most popular products and is increasingly in demand, both by clients from the country and also visitors from abroad. This winter Vallnord has also consolidated its rechargeable pass, created last season. This pass can be bought at the Vallnord ticket offices and can be topped up at the Vallnord virtual store or at the vending machines for ski passes located at various strategic points in the resorts. The aim is to make it even easier for skiers to get passes and avoid or at least reduce wait times. Considerable changes have also been made to the corporate website. It s now much more user-friendly, as well as providing more content and a direct link for clients via 2.0 tools. Vallnord s commitment to e-commerce can also be seen in its development of appealing, competitive products and services and the improvements made to sales procedures.
NEWS This winter season Vallnord - Ordino Arcalís is investing in consolidating its products aimed at freeriders and families, as well as its commitment to new experiences, unique in Andorra. The Ordino resort is also focusing on its friendly atmosphere and client services. signs indicating the best Freeride spots. Other new developments include the ARVA detector located at l Hortell, the creation of a Freeride Team made up of ambassadors and participants from the Freeride World Qualifier (FWQ), and the growth of the Freeride school and related products. Family Park: Renewal of the children s area, adding new elements and modules such as a 6-metre long tunnel. The park is designed for different levels of difficulty and skill. The Family Park will have a completely new image with all the characters from the Vallnord children s story, l Agustina. Natural Park: A new snow park concept that fuses freeriding and freestyle with natural elements. This is a three-year project that will be implemented in three areas: the Backcountry Park, with natural modules, the Fun Track, a twisting, cambered course, and the Woodpark, which already exists but will change its location. Each area will have three different levels, with the first level being implemented this season, namely XS. It s the first time such a project has been carried out at a resort open to the public. Freeride project: The resort has 21 off-piste zones and more than 140 routes. The aim this season is to make resort s freeride area more tangible and accesses will be installed with Freeride app: There s a new Freeride app, iski X, which includes information on the best resorts in the world such as Chamonix Mont Blanc, Zermatt, Jackson Hole, Whistler Blackcomb, Verbier and recently Vallnord - Ordino Arcalís. The app offers safety tips, maps of zones and routes, weather forecasts and personal tracking, among other features. Mini hydroelectric power station: Pioneering project for producing green energy. The resort will take advantage of its installations and natural resources to produce electricity and become a 100% sustainable resort. This infrastructure will take advantage of the pond used at the resort to produce artificial snow, fed by water from the lakes of Creussans and Tristaina. It s estimated that the mini power station will produce 2 million kwh every year while consumption at Arcalís is around 1.8 million. Airstream: A unique experience in the Principality. A night spent at over 2,000 metres above sea level, in the heart of nature 5
NEWS in a luxury American Airstream mobile home, remodelled and adapted to meet all needs. Maximum capacity for 4 people and adapted with a system of skates so it can be towed by a snowcat and placed at different points of the resort, depending on the weather conditions. An extraordinary experience. Communication: Installation of dynamic screens at client information points with details on prices, special offers and other information of interest to the public. Food and drink: El Refugi restaurant at Les Portelles, the highest in Andorra, is once again under the resort s management and its interior and terrace have been completely remodelled. Alpine cuisine will be on offer. Dinners at La Coma will also be promoted, arriving via a giant sledge that can hold up to 48 people. Safety: Installation of defibrillators in all the resort s buildings and training for all permanent and temporary staff in how to use them. Equipment hire: Extension of the rental shop located at Planells. Friendly atmosphere: A new welcome team has been set up for our busiest days to attend to, help and advise clients who request their support, for example helping to put chains on their wheels, offering them hot chocolate on the coldest days, etc. And for sunnier days, a programme of live concerts has been planned to create a festive atmosphere at the resort. Weather insurance: The weather forecast will no longer stop clients from buying their ski passes from home via the website or at the resort s ticket offices when the weather is doubtful. This insurance policy means that clients are compensated in the case of heavy snowfalls and when the resort is partly closed. 6
SEASON CALENDAR DECEMBER 2016 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 FEBRUARY 2017 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 JANUARY 2017 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 7 18 19 20 21 22 23 24 25 26 27 28 29 30 31 MARCH 2017 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 APRIL 2017 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 HIGH SEASON START: Friday, 2 December 2016 END: Monday, 17 April 2017 This calendar may alter depending on the weather Open from 9 am to 5 pm 7
ACCESS - LOCATION GOOGLE MAP 8
ACCESS L Hortell. First access to the resort (1,950 m). Planells. Access to the beginners area and school (2,020 m). TRANSPORT The resort has a free shuttle bus that continuously runs between the main towns of Andorra and the resort. VIP CAR PARK Ordino-Arcalís offers its most demanding clients the chance to hire parking spaces in a reserved, privileged area very close to the pistes. These must be booked previously and spaces are limited. TICKET DURATION 1 space 1 Day 8.65 2 Days 17.50 3 Days 23.85 4 Days 28.90 5 Days 32.85 6 Days 35.85 7 Days 38 9
RRP VALLNORD PASSES ADULT Aged 16-64 CHILD Aged 6-15 2 Days 78 61 3 Days 114 87 4 Days 148 110 5 Days 180 130 6 or more days 35 / Day 24.50 / Day 10 or more days 34 / Day 23 / Day Non-consecutive days, at least 4 39 / Day 30.50 / Day The VALLNORD pass is valid to ski freely both at Ordino Arcalís and also Pal Arinsal. 10
RRP VALLNORD - ORDINO ARCALÍS PASSES ADULT Aged 16-64 CHILD Aged 6-15 High season Low season High season Low season 1/2 Day* 31 25 25 20 1 Day 37 29.50 30 24 1 Day OAP (aged 65-69) 15 1 Day beginner** 15 2 Days 72 57 57 45 3 Days 105 82 81 63 4 Days 136 106 102 78 5 Days 165 127.50 120 90 6 or more days 32 / Day 24.50 / Day 22.50 / Day 16.50 / Day 10 or more days 31 / Day 23.50 / Day 21 / Day 15 / Day The ORDINO ARCALÍS pass is not valid to ski at Pal Arinsal. The Vallnord Guarantee means that those holding a valid pass for Ordino Arcalís can also ski at Pal Arinsal provided the first resort is completely closed. *From 9 am to 1 pm or from 1 pm to 5 pm. **Valid only for the beginners area, draglifts 4 and 5 Els Marrecs, and Els Vailets. The lift opposite the School is still free of charge. The RRP for passes over 2 days are commissionable as per the conditions of the contract signed for the 2016-17 season, or as per the proforma invoice. GROUP RATES The Vallnord Sales Department will inform you of the special rates to be applied to groups of 25 people or over. 11
RRP VALLNORD - ORDINO ARCALÍS PASSES GENERAL CONDITIONS The ski pass is personal and non-transferable It will not be refunded if lost nor will any refund be paid if it s handed in: it s therefore very important to remind clients that they re responsible for their ski passes. Children aged up to 5 and people aged over 70 can get a free ski pass if they prove their age with a document. The resort will check skiers ages on the pistes and should it detect that a ski pass is being used that does not correspond with the skier s age, this will be cancelled immediately without any refund or compensation whatsoever. SPECIAL 1 DAY IN THE SNOW A useful product for beginners, offering an extraordinary experience to anyone who wants to enjoy their very first contact with snow sports. This includes: 2 hours of a group class 2 hours of equipment hire 2-hour ski pass 1 set menu / SELF SERVICE Minimum 2 people Free Ladival gift valued at 32.00 RRP 49.00 These RRP are commissionable as per the conditions of the contract signed for the 2016/17 season. 12
RRP ANDORRA SKI PASS ADULTS & CHILDREN OVER 6 5 Days 215 These RRP are commissionable as per the conditions of the contract signed for the 2016/17 season. Valid to ski for 5 non-consecutive days at any of the Andorran resorts throughout the 2016/17 season. SKI INSURANCE RRP 1 Day 4.40 It s advisable for clients to take out ski insurance when they re not covered by any other policy. This will only cover personal and/or third party injury occurring while skiing. It s not valid as medical insurance while travelling and must be taken out at the resort before using the pass for the first time. Rate per day and person Non-commissionable net rate This is BASIC MEDICAL INSURANCE. Its cover ends once the holder arrives home or reaches a medical establishment in their country of residence. 13
SKI LIFTS VALLNORD - ORDINO ARCALÍS ADULT Aged 16-64 CHILD Aged 6-15 OAP Aged 65-69 Return Return Return Chairlift La Basera 6 6 6 14
RRP EQUIPMENT HIRE Arcalís-Arcalís has two shops: one in the L Hortell building and another in the Planells building. Both standard and premium equipment is available, for alpine skiing and snowboarding and for adults and children. Also helmets and vests with Magnestick. SKIS + BOOTS + POLES SKIS + POLES BOOTS DAYS STAND. GOLD CHILD STAND. GOLD CHILD STAND. CHILD 1 19.50 29.50 16.50 16.50 26.50 13.50 10 9 2 36.50 57 30.50 30.50 51 25.50 18.50 16.50 3 53 83.50 44 44 74 35.50 26 23 4 68 109 56 56 97 47 32.50 29 5 82.50 133.50 67 67 118 56 38 33 6 96 157 77.50 77.50 138.50 64 43 37 Extra day 16.50 25.50 12.50 12.50 22.50 10.50 7 5.50 SNOWBOARD + BOOTS SNOWBOARD HELMET POLES DAYS STAND. GOLD STAND. CHILD GOLD CHILD 1 24.50 22.50 22.50 20.50 5 4 2 47 43 43 39 8.50 6.50 3 68 62 62 56 11 8 4 89 81 81 72.50 12.50 8.50 5 108 98 98 88 13 9 6 126.50 114 114 102 13.50 9.50 Extra day 20.50 148 148 148 148 148 15
SKI AND SNOWBOARD SCHOOL The Ordino-Arcalís school offers clients the chance to carry out skiing and snowboarding classes at all levels, as from 6 years of age, approximately. There are also courses to learn or perfect other skills: telemark, freeride and freestyle. The instructors are multilingual professionals who have trained in Andorra or have an equivalent qualification from their own country (certified by EFPEM). Classes must be booked in advance. The discipline in question must be specified when making the booking (skiing or snowboarding). Other details that need to be specified in the booking are the level, age (in the case of children) and language required.
RRP GROUP CLASSES ADULT 16 and over CHILD up to 15 6 hours (Saturday-Sunday) 66 63 12 hours (Monday-Thursday) 106 96.50 15 hours (Monday-Friday) 125 114 GROUP COURSES ON SPECIAL DATES ADULT 16 and over CHILD up to 15 From 6 to 8 December (9 hours) 102 97.50 From 8 to 11 December (12 hours) 106 96.50 From 27 to 31 December (15 hours) 125 114 From 13 to 16 April (12 hours) 106 96.50 From 14 to 17 April (12 hours) 106 96.50 The timetable for group classes is from 12 noon to 3 pm (3 hours a day), although the School reserves the right to alter the timetable when necessary. Minimum 6 people per instructor. Rates are valid both for skiing and snowboarding. The 6-hour course starts on Saturdays. The 12-hour and 15-hour courses start on Mondays. These RRP are commissionable as per the conditions of the contract signed for the 2016/17 season. Courses must be booked in advance Cancellation: minimum 48 hours. Cancellations within less than 24 hours or no-shows: 100% of the booking price must be paid (to cover expenses). 17
RRP PRIVATE CLASSES 1 or 2 people From 10 am to 2 pm From 9 to 10 am From 2 to 5 pm 1 hour 45 40 2 hours 85.50 72 3 hours 121.50 102 4 hours 153 128 Supplement per person and hour 7 Rate per instructor (maximum 5 people) Non-commissionable net rates Rates apply to both adults and children Valid for skiing and snowboarding courses Must be booked in advance Directly booked with the School (service not invoiced) 18
RRP FREERIDE SCHOOL VIDEO Freeride Experience ½ Day (4 hrs) Includes: Arva + Shovel + Probe + Backpack + Equipment + Instructor guide Net rate 250.00 Supplement per person 25 Freeride Experience 1 Day (6 hrs) Arva + Shovel + Probe + Backpack + Equipment + Instructor guide 300 Supplement per person 25 Freeride Experience ½ Day (4 hrs) Special guided around the resort Freeride Campus 5 Days (minimum 4 people) Freeride Campus 5 Days YOUNG PERSON (minimum 4 people aged between 14 and 17) Campus Freeride 5 días Freeride Campus 5 Days (minimum 4 people) Arva + Shovel + Probe + Backpack + Equipment + 4 hours Instructor guide 4 days Freeride class + Equipment Freeride and safety + 5 Meals + Video + Insurance + Heliski + Pass 5 Days of class + 5 days Pass + Insurance + Videos + Freeride equipment and safety + 5 Meals + 1 chocolate snack Freeride equipment + 5 Meals + Video + Insurance + Pass 190 611 528 560 Non-commissionable Must be booked in advance Directly booked with the School (service not invoiced) 19
RRP CHILDREN S SNOW PARK - SNOW GARDEN Voucher Aged 4-8 2 hours 25 3 hours 35 15 hours (3 hours/day) 85 The Snow Park accepts children aged from 4 to 8 approximately. This activity helps children to discover skiing by playing games in the snow in a reserved area, watched over by specialist qualified instructors. The environment is carefully designed to help young children enjoy their first contact with skiing. And the area is based on the adventures of the Agustina character. Children must be dressed warmly and suitably equipped for skiing (goggles, helmet, gloves, sun cream, etc.). Non-commissionable net rates. Directly booked with the School (service not invoiced) BABY CLUB AND NURSERY SERVICE Voucher Aged 1-4 2 hours 23 3 hours 28 1 Day 39 15 hours (3 hours/day) 85 5 Days 140 The nursery service can take children aged between 1 and 4 approximately (provided they can walk unassisted). The toddlers enjoy a wide range of toys and take part in workshops in a reserved area looked after by professionals. Nappies and baby/toddler food must be provided if required by the children. Non-commissionable net rates. Directly booked with the School (service not invoiced) 20
ACTIVITIES Vallnord - Ordino Arcalís provides the perfect setting for all kinds of people to try a wide range of activities, from classic snowmobile excursions to more extreme experiences such as speedriding or heliskiing. The Ordino resort offers different ways to enjoy the area, discovering its more unfamiliar spots and wonderful night-time experiences. Clients can learn how to drive a snowmobile or take a ride on the GicaFer, a caterpillar-tracked vehicle that provides themed and guided tours combined with high altitude dinners. And there s always speedriding and heliskiing for more extreme, unique experiences. Speedriding is a combination of skiing and paragliding and courses and flights are offered in tandem. Heliskiing is the utmost in freeriding. A helicopter takes clients up to the summit so they can ski back down on pure virgin snow, accompanied by expert guides. And the innovation of the season: snowbikes. A kind of bicycle adapted for the snow to provide guaranteed fun and a very different way of getting down the mountain. 21
RRP ACTIVITIES Must be booked in advance INDIVIDUAL GROUPS Rental snow shoes + poles 8 7 Snow shoes guided excursion 1 hour 18 15 Basic snowmobile excursion 20 min. 1 person/snowmobile 25 - Basic snowmobile excursion 20 min. 2 people/snowmobile 35 - Snowmobile excursion 40 min. 1 person/snowmobile 42 - Snowmobile excursion 40 min. 2 people /snowmobile 52 - Snowmobile excursion 1 hr. 1 person/snowmobile 72 - Snowmobile excursion 1 hr. 2 people/snowmobile 82 - Snowmobile excursion 2 hrs. 1 person/snowmobile 109 - Snowmobile excursion 2 hrs. 2 people/snowmobile 119 - Excursion Experience 1 hour GICA vehicle min. 2 people**** 33 25 Guided ride in GICA vehicle 1 hour (5 pm) 25 19 Guided ride in GICA vehicle 1 hour children aged 6-11 (5 pm) 15 12 Speedriding course 1 Day/4 hours from 10 am to 2 pm* 105 - Speedriding course 2 consecutive days / 8 hours* 190 - Speedriding course 3 consecutive days / 12 hours* 255 - Speedriding course 4 consecutive days / 16 hours* 300 - Speedriding course 6 non-consecutive days / 24 hours* 450 - Tandem Speedriding descent 55 - SnowBike - rental 1 hour 1 pers. from 10 Heliskiing Experience 2 descents (minimum 4 people)** 210 - Panoramic helicopter flight 10 min.*** 75 Free activities: Wood Park - Permanent slalom piste - Freeriding area - Skimo *Non-commissionable net rates. Services not invoiced. Ski pass required for the activity. Compulsory insurance at the Freeride school for the courses although flight federated clients do not need to take out this insurance. ** Ski pass required for the activity *** Non-commissionable net rate **** Children from 6 to 12, 22.00. 22
FOOD AND DRINK Vallnord - Ordino Arcalís offers a very wide range of food and drinks. At 2,552 metres above sea level there s El Refugi at Las Portelles, offering visitors a menu with Pyrenean specialties. High quality, traditional cooking fused with the incredible scenery surrounding this remarkable mountain refuge. At the La Borda restaurant at La Coma, 2,220 metres up, clients can dine after an evening s GicaFer excursion on specialities such as fondues and spectacular steaks. During the day s skiing, La Borda offers set menus, single combined dishes, a cafeteria service and barbecue on its outdoor terraces. At Planells, the resort s intermediate area, is the Quicknic where you can tuck into a good breakfast, a wide range of filled rolls, well-balanced dishes of the day and a terrace to enjoy barbecues. L Hortell stands out for the Italian cuisine offered by Il Pizzo. Pizza al taglio, the fresh pasta dishes and multicoloured salads are all highly recommended; the hallmark of Italian cuisine.
RRP RESTAURANTS VIDEO ARCALÍS Vallnord - Ordino Arcalís offers its clients a range of lunch vouchers to suit the characteristics of each skier, which can be exchanged at the resort s different establishments. Combo-Bocata voucher (filled roll menu): Includes 1 filled roll, chips and drink. The Menú Libre voucher (free menu): Set menu / Self Service at our restaurants* Prices per person and day Commissionable as per the conditions of the contract signed for the 2016/17 season No lunch vouchers can be returned. Consequently, no refund is provided if they are not exchanged. ADULTS over 12 CHILDREN up to 12 Combo-Bocata * 10.50 8.50 Free menu * 15.50 13 *Can be exchanged at L Hortell, Planells and La Coma. CANNOT be exchanged at Les Portelles. DINNERS AT LA BORDA Vallnord - Ordino Arcalís offers a set menu based on its own range of dishes for 37.50. Warm wild mushroom salad with raspberries and pine nuts. Selection of typical Andorran cold cuts. Bread with tomato. Our mis-cuit pâté with chocolate. Arcalís tartiflette. French onion soup au gratin. Cheese fondue or 1 kg T-bone steak (supp. 5). Chocolate fondue with fruit. Water and wine included. Transport in a giant sledge (40 places) included, or ascent via GICA for a supplement of 5 net (not commissionable). Ride up the mountain to the restaurant, leaving at 8.30 pm and returning at 00.30 am. Must be booked in advance. Minimum 2 people (individual supp. 20). 24
TERMS AND CONDITIONS BOOKINGS Bookings must be made in advance, must be in writing and sent as soon as possible for all services provided by the resort: Individuals: 48 hours booking@vallnord.com Groups: 8 days grups@vallnord.com The following details must be clearly indicated: The client s name and reference The resort chosen and type of pass: Vallnord, Ordino-Arcalís or Pal-Arinsal. Total number of people per age group (adults, children...). Arrival date / Start of service. Duration of stay/days. Services bought. Vallnord reserves the right not to provide any services the end user may have bought when there has been no prior notification.
TERMS AND CONDITIONS VOUCHER / VIRTUAL VOUCHER It must be clearly indicated that the voucher or virtual voucher contains the services that can be provided by Vallnord (or Ordino-Arcalís). If necessary, it must be specified which company has made the advance booking and is responsible for paying for the voucher (partner). If vouchers do not contain the information required, Vallnord reserves the right not to provide the end users with the services. Company vouchers will not be accepted unless the company has signed a collaboration agreement or has paid the corresponding amount via an advance booking. The following services can be included in the same voucher: Passes: specifying the type, number of people, ages for children and days of skiing School: specifying the number of people, hours bought and type of course Eating and drinking: specifying the number of people, ages of children and duration in days. Equipment hire: specifying the number of people, type of equipment and duration. CLIENT ARRIVAL All clients with a voucher or virtual voucher for Vallnord or for Ordino-Arcalís should go to any of the client information points (depending on the resort where the booking has been made and the services hired), where they ll be given the passes or other services bought previously via a Vallnord partner. Any modification to the booking must be notified before the passes, lunch vouchers, courses, etc. are given as no refunds can be made afterwards. 26
TERMS AND CONDITIONS The resort is not responsible for delivering passes on the part of the different partner companies and their end clients at the different hotel establishments. Neither does it issue duplicates. Vallnord will issue the corresponding invoices for vouchers and virtual vouchers exchanged at the resort the week after the services in question have been carried out. INVOICING No complaint will be accepted more than 30 days after the invoice has been issued. MODIFICATIONS, CANCELLATIONS AND NO-SHOWS Any modification or cancellation must be notified to the Vallnord booking department at least 24 hours in advance. Cancellations within less than 24 hours involving a school or restaurant will be invoiced for 10% of the booking price. In the case of no-shows of clients booking a school and/ or restaurant, 100% of the booking price will be invoiced. Regarding activities, 100% of the booking price will be invoiced for cancellations within less than 24 hours and for no-shows. PAYMENT TERMS Each booking must be paid in full in advance or at the time the services in question are provided, either in cash, by credit card or bank transfer. In the case of signing a collaboration agreement for the 2016/17 season, the payment terms will be those specified in the document, in the corresponding section. 27
CONTACT DETAILS VALLNORD ORDINO ARCALÍS BOOKINGS From 8.30 am to 5.30 pm / Telephone +376 737 008 booking@vallnord.com BOOKING CENTRE From 9 am to 6 pm / Telephone +376 737 017 reserves@vallnord.com INFORMATION From 8.30 am to 5.30 pm / Telephone +376 878 000 CLIENT INFORMATION AND TICKET OFFICES From 9 am to 5 pm Telephone +376 739 600 atcordino@vallnord.com SALES DEPARTMENT From 9 am to 5 pm Telephone +376 739 600 bfernandez@vallnord.com jpifarre@vallnord.com (Comercial Francia) Edificio L Hortell, Arcalis AD300 Ordino (Andorra) SKI AND SNOWBOARD SCHOOL From 9 am to 5 pm Telephone +376 739 622 escolaarcalis@vallnord.com ADMINISTRATION Telephone +376 739 600 adminsecnoa@vallnord.com INVOICING Telephone +376 739 600 adminsecnoa@vallnord.com INFORMATION From 8.30 am to 5.30 pm Telephone +376 739 600 atcordino@vallnord.com 28
TECHNICAL DETAILS Location: Altitude: Vertical drop: Facilities: Capacity: Pistes: Skimo circuits: Freeride routes: Themed areas: Snowmaking: 14 km from Ordino and 22 km from Andorra la Vella From 1,940 m to 2,625 m 685 m 14 ski lifts: 1 detachable chairlift 6p with Magnestick 1 detachable chairlift 4p with Magnestick 2 fixed chairlifts 4 places 5 draglifts 1 carpet lift 4 rope lifts 101 artificial snow cannons 1 sledge piste 16,510 skiers/hour 30 km - (442 Ha) 6 FIS approved pistes 9 green pistes 6 blue pistes 10 red pistes 2 black pistes 4 flagged ski mountaineering circuits 3.4 km flagged routes (4) + 120 unflagged 2 Freeride areas 1 Natural park 1 Freestyle area 1 Wood Park 1 Children's circuit (Park Agustina) 1 Slalom area 1 Beginners' area (free rope lift) 60% of the pistes with artificial snow machines (18 km) 29
TECHNICAL DETAILS Activities: Heliskiing, Snowmobiles, Speedriding, GICA caterpillar-tracked vehicle, SnowBike, tandem paragliding, snow shoe routes, etc. 5 catering establishments with panoramic terraces Restaurants: 1 alpine cuisine restaurant 1 trattoria restaurant 1 a la carte restaurant 2 self-service restaurants 1 alpine refuge 1 snack bar terrace 1 Alpine skiing, Snowboarding Schools: 1 Freeriding, Telemark 45 multilingual instructors 1 for children aged 1 to 4 Baby Club: 1 for children aged 4 to 8 Snow Park: 2 shops for merchandising, gifts and accessories Shops: 1 Medical centre: Equipment: 2 rental shops Capacity for 1,500 vehicles Car parks: 1 Picnic areas: 2 zones Ski lockers: 2 Lockers: 2 30