VOLUNTEER ORIENTATION Council Commendation Wildfire Medal Ceremony Saturday, July 1, 2017
Overview About the Event All Volunteer Positions Road Closures Location Transportation and Parking Volunteer Position Descriptions Health & Safety Facts about Heat and Temperature Related Illnesses Volunteer Commitment Customer Service Standards General Policies, Rules & Regulations Things to Remember Thank you 2
Canada Day 2017! Canada Day is an exciting and fun-filled holiday for the citizens of Wood Buffalo! In addition to the parade along Franklin Avenue, Canada Day is a family friendly celebration that encompasses a number of exciting elements happening at MacDonald Island Park and Heritage Village. Here is the schedule of events: 8:00am 10:00am Pancake Breakfast MacDonald Island Park 10:00am 3:00pm Urban Market Jubilee Plaza 10:30am 12:00pm Canada Day Parade - Franklin Avenue 12:00pm 11:59pm Canada Day Activities - MacDonald Island Park 1:30pm - 3:00pm Council Commendation Wildfire Medal Ceremony - Shell Place 1:00pm 4:00pm Heritage Village Re-Grand Opening & Canada Day Activities - Heritage Village 6:05pm Giants Baseball Game Shell Place 11:59pm Fireworks MacDonald Island Park 3
Volunteer Positions Council Commendation Wildfire Medal Ceremony Ceremony Medal Prep Ushers Operations Assistants Welcome Greeters Medal Recipient Leaders Volunteer Assistants 4
Road Closures Please note there will be road closures due to the Canada Day Parade and they may affect the route you take to arrive at your volunteer shift. Riedel Street/Prairie Loop Boulevard to Queen Street Closed for float staging from 10-11:30 a.m. Barricades will be placed at all intersections, parking lot entrances and alley ways to secure the route Franklin Avenue from Riedel Street to Morrison Street The entire parade route will be closed to traffic starting at 10:15 a.m. Riedel Street and Franklin Avenue will re-open as the last float passes each intersection Morrison Street from Franklin Avenue to Morimoto Drive Morrison Street will be closed to traffic starting at 11 a.m. As Morrison Street is the de-staging route, it will not open to traffic until all floats have cleared (approximately 1 p.m.) RCMP and/or security will advise when roads re-open. Road closure signs will be placed at each end of the parade route as well as the staging area. Barricades will be placed and monitored at all access points along the staging area, parade route and de-staging area. 5
Information for all Council Commendation Wildfire Medal Ceremony Volunteers Volunteer Check-In is located in the Indoor Soccer Turf Field at Shell Place Please enter via the Shell Place East Entrance and proceed down the hallway to the Indoor Soccer Turf Field to check in Please note that parking is limited on the Island Be sure to arrive at least 15 minutes ahead of your scheduled shift so you have time to check in and pick up your supplies/instructions You will be directed to your volunteer location at this time You will be required to sign in and sign out on the Volunteer Check-In sheet Please wear your formal uniform if you have been requested to do so Please dress appropriately for the weather this event will occur rain or shine Please wear a hat, sunscreen or bring a rain jacket in the event of rain. As this is a formal ceremony, please ensure your attire is business casual 6
Transportation and Parking All volunteers may park at MacDonald Island Park although space is limited and on a first come, first served basis Public Transit will be operating Routes 15, 16, 11 and 99 (Main St. to MacDonald Island Park) on July 1 on a Sunday schedule Find all routes at /transit 7
Ceremony Medal Prep Location: Shell Place Date: June 29, 2017 Shift: 1:30 3:30 p.m. Duties and Key Responsibilities: The Ceremony Prep volunteers will assist the event coordinator to unpack and organize all ceremony medals ahead of the event. 8
Operations Assistants Please check in 15 minutes prior to your shift Shift: 11 a.m. 4 p.m. Duties and Key Responsibilities: Upon direction of the event coordinator, the Operations Assistants will assist with event set up, take down, site cleanliness and other duties as required. This volunteer must be able to comfortably lift 50 lbs. 9
Welcome Greeters Please check in 15 minutes prior to your shift Shift: 11 a.m. 4 p.m. Duties and Key Responsibilities: Upon direction of the event coordinator, the Welcome Greeter will meet all recipients as they enter the fieldhouse and ensure they are directed to the proper table to check in. 10
Medal Recipient Leader Please check in 15 minutes prior to your shift Shift: 11 a.m. 4 p.m. Duties and Key Responsibilities: Upon direction of the event coordinator, the Event Coordinator Assistant will checkin medal recipients, answer questions and distribute recipient certificates. 11
Volunteer Assistant Please check in 15 minutes prior to your shift Shift: 11 a.m. 4 p.m. Duties and Key Responsibilities: Upon direction of the event coordinator, the Volunteer Assistant will checkin/check-out all volunteers, ensure they have the supplies required to perform their duties, liaise with the event coordinator and assist with any inquiries. 12
Health and Safety Health & Safety is a major priority to the Municipality and we would like all our volunteers to feel safe in the environment and with the tasks they are being asked to work in/on. We have a Municipal Safety & Wellness Manual that is available upon request. This outlines the Municipal s Health & Safety Practices and Procedures. The Alberta Occupational Health & Safety Manual is also available upon request and this covers the Legislation and Regulations for Alberta. The site specific Emergency Response Plan will be provided to all volunteers prior to the event Safety Inspections are completed for all municipal event and program sites by a municipal representative to ensure the health and safety of all our employees, volunteers and participants. First Aid kits are available at our event sites. If a non-serious medical incident occurs, please contact a STAFF member listed on your volunteer tag. If a serious medical emergency occurs, please call 9-1-1 immediately. 13
Temperature Related Illness Important Information About Heat Heat stress is the overall heat load on the body, including environmental heat and inner body heat production. Mild or moderate heat stress may be uncomfortable and may affect performance and safety, but it is not usually harmful to your health. Heat edema is swelling that generally occurs among people who are not acclimatized to working in hot conditions. Swelling is often most noticeable in the ankles. Heat rashes are tiny red spots on the skin, which cause a prickling sensation. The spots are the result of inflammation caused when sweat glands become plugged. Heat cramps are sharp pains in the muscles that may occur alone or be combined with one of the other heat stress disorders. The cause is salt imbalance resulting from the failure to replace salt lost with sweat. Cramps most often occur when people drink large amounts of water without sufficient salt (electrolyte) replacement. 14
Temperature Related Illness Cont d Heat exhaustion is caused by excessive loss of water and salt. Symptoms include heavy sweating, weakness, dizziness, nausea, headache, diarrhea, muscle cramps and more. Heat syncope is heat-induced giddiness and fainting induced by temporarily insufficient flow of blood to the brain while a person is standing. It occurs mostly among unacclimatized people. It is caused by the loss of body fluids through sweating, and by lowered blood pressure due to pooling of blood in the legs. Heat stroke & hyperpyrexia (elevated body temperature) are the most serious types of heat illnesses. Signs of heat stroke include body temperature often greater than 41 C, and complete/partial loss of consciousness. The signs of heat hyperpyrexia are similar except that the skin remains moist. Sweating is not a good symptom of heat stress as there are two types of heat stroke classical where there is little or no sweating (usually occurs in children, persons who are chronically ill and the elderly), and exertional where body temperature rises because of strenuous exercise or work and sweating is usually present. 15
Temperature Related Illness Cont d Signs and Symptoms of Heat Exposure (Hyperthermia) Early Warning Signs Preventative Measures Headache Wear loose, comfortable clothing Dizziness/faintness Wear a hat or other device that offers protection from the sun Irritability/anger/mood change Drink plenty of water (ensure you have water Fatigue with you at your volunteer station) Heavy Sweating Be aware of the early signs of heat stress and move to a cooler, shaded area and alert a Prickly Heat (heat rash) STAFF person or medical professional if you Muscle cramps experience any of the early warning signs Changes to breathing and pulse rate Dehydration 16
Volunteer Commitment Your commitment: Complete all required orientation/training Act as an ambassador for the RMWB Ensure a safe, fun event Full completion of your shift We ask that you check in 15 minutes before your shift begins, and return to sign out Our commitment: Deliver a safe, fun event Safety for everyone involved A huge appreciation for you, and your contributions 17
Customer Service Standards The ceremony participants are our customers and we want to give them the best experience possible! How do you help with this? Present yourself in a neat, tidy and professional way Adhere to safety practices Be polite and considerate Smile and be helpful If you don t know the answer to a question, find a STAFF person who can help If you find yourself in a confrontational situation, do not engage. Find a STAFF person to assist. Show appreciation to people who have captured the festive spirit! Acknowledge when a fellow volunteer is doing a good job. A kind word goes a long way! 18
General Policies, Rules and Regulations Personal Protective Equipment (PPE) is provided for your safety and the safety of others. It MUST be worn while you are performing your volunteer duties. There will be absolutely no tolerance for drug or alcohol use before or during shift. No smoking while on shift. The RMWB has a zero tolerance policy for harassment and/or violence, either by or against you. Remove yourself from the situation and immediately report the incident to a STAFF person. No littering. Let s all help to keep our city clean! Clothing must be appropriate to maintain an acceptable Municipal image. Not acceptable: dirty, torn clothing. Please dress appropriately for the weather. Wherever possible a volunteer will not be asked to work alone. If required a communication device (cell phone or radio) and safety precautions will be implemented, such as ½ hour check ins. 19
General Policies, Rules and Regulations Cont d Freedom of Information and Privacy (FOIP) Your personal and our customers information is protected by FOIP and we do not release information to anyone without your/their consent. You are not to release any information about our customers to anyone other than your immediate supervisor. Sign in/sign out Upon arrival to your shift please sign in with the volunteer coordinator to start logging your shift hours. At the end of your shift please return to sign out with the volunteer coordinator and stop your shift hours. 20
Things to Remember If you are ever unsure.ask. We are here to support you. When in doubt, TELL US. Even if you think an incident or situation is minor, let us know about it. Use this experience to learn as much as you can. PROVIDE FEEDBACK if anything can be changed or modified. HAVE FUN! Volunteering is exciting, challenging and a learning experience for everyone! We APPRECIATE you! This event could not happen without your support and dedication. 21
Thank You! If you have any questions or concerns regarding this presentation or you need clarification on a specific job or area, please contact us! Echo Schmidek Community Strategies Coordinator Council Commendation Medal Ceremony Volunteer Coordinator Regional Municipality of Wood Buffalo Echo.schmidek@rmwb.ca 780.788.4359