FREQUENTLY ASKED QUESTIONS 2016/17 ACF T20 INTL and PM s XI Priority Ticket Access Period and ACF T20 INTL and PM s XI Gold Priority Ticket Access Period Important Information for the Australian Cricket Family ( ACF ) Gold Priority Access Period ( the Gold Offer ) and Priority Ticket Offer ( the Priority Offer ). 1. Where can I buy tickets during the Gold Offer and the Priority Ticket Offer? It is important to be aware that during the Gold Offer and Priority Offer tickets can only be purchased: (a) from the relevant official ticket agency, or Ticketmaster, depending on the match tickets you are seeking to purchase (see further information below); and (b) online, or over the phone there are no ticket agency outlet sales during this. Cricket Australia wants to remind fans around the country that the only way to ensure they receive legitimate tickets and at the official sale price is to purchase via our authorised ticketing agencies, and Ticketmaster (excluding Ticketmaster Resale). Fans who purchase tickets from unauthorised resellers risk paying too much and having their tickets to matches cancelled, which is why it is highly recommended to only purchase from Cricket Australia s authorised ticket agencies. IMPORTANT INFORMATION REGARDING THE PRIORITY OFFER 2. How do I know I am eligible for the Priority Offer? To be eligible for the T20 INTL and PM s XI Priority Offer you are required to have joined the Australian Cricket Family before 11:59pm AEST on Sunday 21 August 2016 and you must currently reside in Australia. Step 1: Become an ACF Member before 11:59pm AEST on Sunday 21 August 2016 Step 2: Make sure you have your ACF member number on hand
Step 3: Decide which matches you want tickets for Step 4: Check the date that tickets go on sale Step 5: Determine what seats you are after and the prices (remember there is a limit of 9 tickets to any day of cricket) Step 6: Go to the ticketing agent s website at the specified opening local in the State or Territory where the match is being held to buy your tickets. Please refer to the local on sale in the State where the match is being held, not by which State you live in. Please check the start s carefully. The Priority Offer is an opportunity to purchase tickets prior to the general public and is not a preferential seating service. Therefore, access to tickets is not guaranteed and is subject to availability. 3. When can I buy tickets? During the Priority Offer Period set out below, only ACF members who currently reside in Australia will be able to purchase tickets. ACF members who reside overseas are able to purchase tickets once they are released to the general public from 2 September 2016, or alternatively they can purchase Travel Packages through the Cricket Australia Travel Office at www.cricket.com.au/travel. Tickets for the T20 INTL matches are being released on the same day and commences at 9am (local ) in South Australia and Victoria (see below if you are eligible for the Gold Offer). Priority Offer closes at 5pm local on Thursday 1 September 2016. Please refer to the local on sale in South Australia and/or Victoria, not by which State you live in. Please check the opening s carefully. State in which Match is being played Venue ACF Gold Priority Period ACF Priority Period Start Priority Period Ends* On Sale date for General Public Ticket Agency to buy tickets through Victoria Kardinia Park August 2016-9am (Victorian) August 2016 4pm local (Victorian) Thursday 1 September 2016-5pm local (Victorian) Friday 2 September 2016 9am (Victorian) local Victoria MCG August 2016-9am local (Victorian) August 2016 4pm local (Victorian) Thursday 1 September 2016-5pm local (Victorian) Friday 2 September 2016 9am (Victorian) local South Australia Adelaide Oval August 2016-9am local (South Australian) August 2016 4pm local (South Australian) Thursday 1 September 2016-5pm local (South Australian) Friday 2 September 2016 9am local (South Australian) Australian Capital Territory Manuka Oval August 2016-9am local (Australian Capital Territory) August 2016 4pm local (Australian Capital Territory) Thursday 1 September 2016-5pm local (Australian Capital Territory) Friday 2 September 2016 9am local (Australian Capital Territory)
4. How can I register for the ACF? You can become a member of the ACF by registering here: http://www.cricket.com.au/acf Membership of the ACF is free and easy. Please note that if you join after the 11:59pm AEST on Sunday 21 August 2016 or you reside overseas you will not be eligible for the Priority Ticket Offer. 5. How can I find out my ACF Member number? There are several ways you can check and retrieve your ACF Membership details: 1. You can call the ACF Hotline on 1300 720 742 You will need to verify your details before we can give you the information you require. 2. You can email acf@cricket.com.au with your request. You must include your name, email and any other identifying information relevant to your ACF membership this will be the slowest method of retrieving your details as we are experiencing a high email traffic period, but will respond individually to your email as soon as we can. 3. Please also refer to any of the ACF emails you receive which relate to the ACF priority ticketing period your ACF membership number will be displayed on these emails. 6. Do I get a discount on my ticket price for buying during the ACF T20 INTL and PM s XI Priority Ticket period? Australian Cricket Family members will receive a 20% discount on the price of Platinum and Gold Tickets for the T20 INTL matches only during the Priority Access Period. Tickets to the PM s XI T20 match are not eligible for the 20% discount on Platinum and Gold tickets. Please note that transaction fees do apply. 7. What do I need to provide to buy tickets during the Priority Offer? When you enter and progress through the system, you will be prompted to enter your ACF Member Number. You will not be able to purchase tickets without providing your own unique ACF Member Number. You must also be an eligible ACF Member who has joined the ACF prior to 11:59pm AEST Sunday 21 August 2016 and who currently resides in Australia. This cut-off date is in place to ensure that the ticketing agencies have adequate to load and test the valid ACF membership numbers to their system. Please note that any new members joining or current members updating their address to an Australian residential street address after this date will not be eligible for the Priority Offer, and their ACF Member number will not work during the Priority Offer. This deadline will be strictly adhered to and it is not possible for Cricket Australia to provide ACF membership numbers to the ticketing agencies after this date. 8. Who is eligible to buy tickets during the Priority Offer? All eligible ACF members who have a valid email address and reside in Australia with an Australian residential street address who are subscribed to the ACF as at 11:59pm AEST Sunday 21 August 2016 will be eligible to buy tickets, including ACF members who were also eligible to participate in the Gold Offer. Tickets are subject to availability.
Any ACF members who subscribe after this, or any non-australian based ACF members, will not be eligible to buy tickets during the Priority Offer, and will have to wait to purchase when the tickets go on sale to the general public on Friday 2 September 2016. IMPORTANT INFORMATION REGARDING THE GOLD OFFER 9. What is the ACF Gold Offer and how do I become an ACF Gold Member? The ACF Gold Offer is the access period for ACF members who have purchased tickets during the ACF Priority Ticketing Period in any two out of the last three years of international cricket (that is, in any two of the 2015/16, 2014/15 and 2013/14 International Cricket seasons) played in Australia (the Relevant Priority Periods), excluding matches during the ICC Cricket World Cup 2015 tournament, using the same ACF membership number and email address for the purchases. Such ACF members qualify for access to purchase tickets on 29 August 2016, which is one day earlier than those ACF members who do not qualify for the Gold Offer. ACF members who are eligible to participate in the Gold Offer and they will be contacted directly to be advised of their eligibility. Please note that ticket purchases made outside of the Relevant Priority Periods do not qualify towards eligibility for the Gold Offer. Eligibility is determined by the ACF membership numbers and details provided to the ticketing agencies when ACF members made their ticket bookings (if any) during the Relevant Priority Periods. It is the responsibility of each ACF member to ensure that their ACF membership number is recorded correctly when purchasing tickets during the ACF priority access period. Cricket Australia reserves the right to alter the eligibility conditions for Gold Offer access at any. 10. I have been invited to receive the ACF Gold Offer. When can I buy my tickets? ACF members eligible for the Gold Offer will be able to purchase tickets from 9am (local ) August 2016 as set out in the table below. Tickets for the T20 INTL and PM s XI matches will go on sale at 9am (local ) in South Australia, Australian Capital Territory and Victoria. Please note no tickets can be purchased before 9am on August 2016 or after 5pm local on Thursday 1 September 2016 in South Australia, Australian Capital Territory and Victoria. State in which Match is being played Venue ACF Gold Priority Period Ticket Agency to buy tickets through South Australia Adelaide Oval Monday 9am-4pm local (South Australian) Please note: Eligible Gold ACF members may still purchase tickets before the general public, along with Green ACF members until 5pm (local ) on Thursday 1 September 2016 Victoria MCG Monday 9am-4pm local (Victorian)
State in which Match is being played Venue ACF Gold Priority Period Ticket Agency to buy tickets through Please note: Eligible Gold ACF members may still purchase tickets before the general public, along with Green ACF members until 5pm (local ) on Thursday 1 September 2016 Victoria Kardinia Park Monday 9am-4pm local (Victorian) Please note: Eligible Gold ACF members may still purchase tickets before the general public, along with Green ACF members until 5pm (local ) on Thursday 1 September 2016 Australian Capital Territory Manuka Oval Monday 9am-4pm local (Australian Capital Territory) Please note: Eligible Gold ACF members may still purchase tickets before the general public, along with Green ACF members until 5pm (local ) on Thursday 1 September 2016 11. I have not received an invitation to receive the ACF Gold Offer and I believe I am eligible. What should I do? As noted in question 7 above, to be eligible for the ACF Gold Offer, ACF Members must have purchased tickets quoting the same ACF membership number in any two of the three Relevant Priority Periods. The following types of purchases will not contribute towards Gold Offer eligibility: (a) if the ACF Member made ticket purchases made against different ACF membership numbers; (b) if the ACF Member made ticket purchases outside the Relevant Priority Periods; or (c) If the ACF Member made ticket purchases for the ICC Cricket World Cup 2015. Further, if an ACF Member has unsubscribed as an ACF member at any since 1 June 2014 that ACF Member shall not be eligible for the Gold Offer. If you believe you are eligible for the Gold Offer and have not received an invitation, please email your details (name, ACF membership number, email address and contact number) to acf@cricket.com.au with the proof of the ticket purchases you have made in the Relevant Priority Periods and we will be in contact with you to determine your eligibility. Please note that answers to queries regarding eligibility for the Gold Offer shall not be considered if received after 11.59pm AEST Sunday 21 August 2016. OTHER IMPORTANT GENERAL INFORMATION
12. Does being an ACF member guarantee that I can access tickets? Of the total allocation of tickets available for purchase by fans for any international match, the vast majority are held aside for the ACF priority access period. There are some tickets held aside in order for Cricket Australia to meet its contractual, protocol and operational obligations, including to corporate partners, players, hospitality, media and dignitaries and for the general public sale period (including any tickets not sold during the ACF priority access periods). Being an ACF member cannot guarantee that you will be able to purchase tickets as there may be a large demand from ACF members which exceeds the number of tickets available in the ACF member allocation. However being an ACF member gives you a better chance of securing tickets as it provides you with priority access to buy your tickets from the larger ACF allocation and before the general public tickets go on sale. 13. I tried to book tickets during the ACF priority access period in previous years and missed out. Am I likely to miss out again this year? The demand for tickets is higher in some seasons than others, so there are not always enough tickets to meet the demands of ACF members during a priority access period. In some of the smaller venues, the demand for ticketing outweighs the seats available, so the allocation for ACF members can definitely be exhausted as we currently have more than 1 million ACF members Australia-wide. In these situations, you will have a better chance at securing tickets via the ACF priority access period as the ACF allocation of tickets will be far larger than what will be available to the general public. 14. Why are there somes more tickets released for sale after a game may be sold out? Due to a range of operational matters, there may be some tickets held in reserve seating that subsequently become available for purchase by the general public closer to the start of a match. For example, our broadcast partners need space to ensure they can operate TV cameras during a match, and until Cricket Australia is advised of the pitch location, certain seats are held to ensure that Cricket Australia s broadcast partners have sufficient space in which to conduct their activities. Another example is corporate hospitality. Corporate packages usually include a seat. If corporate tickets don t sell out, then these seats may be released at a later date. Overall, in most venues, the number of seats released back after the ACF priority periods have been conducted is usually less than 5% of the public capacity. 15. What is the best way to book over the phone or online? In Cricket Australia s experience, there is greater capacity for a large number of people to book over the internet at the one as compared to booking via phone, so during peak booking periods you are more likely to be able to complete your transaction faster if you book online. 16. I want to sit in a particular seat or area should I book over the phone or online? If you have a specific seating request, we recommend making your booking over the phone as you will be able to make your specific request to the ticketing agency call centre operator. This does not guarantee that your specific request will be available, but the online booking facilities do not allow for specific seating requests.
17. What are the dates of the International Matches in 2016-17? Dates and details of matches are as follows:* Commonwealth Bank Test Series Australia v South Africa Thursday 3 Monday 7 November 2016 Australia v South Africa WACA, Perth Saturday 12 Tuesday 16 November 2016 Thursday 24 Monday 28 November 2016 (Day-Night Test) Australia v South Africa Australia v South Africa Blundstone Arena, Hobart Adelaide Oval, Adelaide Victoria Bitter ODI Series Australia v New Zealand Sunday 4 December 2016 Australia v New Zealand SCG, Sydney Tuesday 6 December 2016 Australia v New Zealand Manuka Oval, ACT Friday 9 December 2016 Australia v New Zealand MCG, Melbourne Commonwealth Bank Test Series - Australia v Pakistan Thursday 15 Monday 19 December 2016 (Day-Night Test) Australia v Pakistan Gabba, Brisbane Monday 26 Friday 30 December 2016 Australia v Pakistan MCG, Melbourne Tuesday 3 Saturday 7 January 2017 Australia v Pakistan SCG, Sydney Victoria Bitter ODI Series Australia v Pakistan Friday 13 January 2017 Australia v Pakistan Gabba, Brisbane Sunday 15 January 2017 Australia v Pakistan MCG, Melbourne Thursday 19 January 2017 Australia v Pakistan WACA, Perth Sunday 22 January 2017 Australia v Pakistan SCG, Sydney Thursday 26 January 2017 Australia v Pakistan Adelaide Oval, Adelaide PM s XI T20 PM s XI v Sri Lanka February 2017 Wednesday 15 February 2017 PM s XI v Sri Lanka Manuka Oval, Canberra KFC T20 INTL Series Australia v Sri Lanka February 2017 Friday 17 February 2017 Australia v Sri Lanka MCG, Melbourne Sunday 19 February 2017 Australia v Sri Lanka Kardinia Park, Geelong Wednesday 22 February 2017 Australia v Sri Lanka Adelaide Oval, Adelaide This schedule is current as at 8 August 2016. Cricket Australia reserves the right in its absolute discretion to change or amend the program at any, without notice. 18. How can I buy tickets? During the Australian Cricket Family Priority Ticket Access Period, tickets are available for purchase through Ticket agencies either online or over the phone. Details of how you can purchase are immediately below:
State/Territory in which Match is being played* South Australia Victoria Australian Capital Territory Ticket Agency to buy tickets through Online details Telephone Number *Kardinia Park, Geelong ticket agent TBC 19. How many tickets can I buy? ACF members are restricted to purchasing 9 tickets per day of cricket in order to offer a fair system and ensure as many ACF members are able to purchase tickets as is possible. 20. What if I want more than 9 tickets? If you want to purchase more than 9 tickets, Cricket Australia can provide a unique and personalised day at the cricket for your group of 10 or more. For more information on Groups email sales@cricket.com.au or visit our Groups page at www.cricketaustralia.com.au/groups.. Alternatively, take your experience to the next level in Cricket Australia s Official Hospitality. For more information on Corporate Hospitality at International Cricket, email sales@cricket.com.au or visit our Corporate Hospitality page at www.cricketaustralia.com.au/hospitality. 21. What are the prices of tickets? Full details of ticket pricing is available at www.cricket.com.au/pricing 22. When will I receive my tickets? If you purchased your tickets online and chose to receive e-tickets you should receive them immediately. Tickets that are mailed may take several weeks depending on demand. 23. I live Overseas but am an Australian citizen can I buy tickets? The Gold Offer and Priority Offer is only open to ACF members who permanently reside in Australia. Members who live Overseas will be able to purchase tickets when KFC T20 INTL tickets go on sale to the general public on Friday 2 September 2016. 24. I will be overseas at the of tickets sales can I buy? If you are an Australian based ACF Member and eligible for the Priority Offer and the Gold Offer you will be able to purchase tickets during the relevant offer periods even if you are currently holidaying or working overseas. You will need your ACF Member number though, so ensure you have this with you. Please also be mindful of the s that tickets go on sale, as these s are Australian s. However, please note that under no circumstances shall Cricket Australia be responsible for any access issues you may have with the ticket agencies, either online or over the phone whilst you are overseas 25. I want to buy tickets for my cricket club. How do I buy tickets for a big group? Please refer to question 20 for more information on group bookings. 26. What are the terms and conditions of the Gold Offer and Priority Offer? Full terms and conditions of the Gold Offer and Priority Offer are available at www.cricket.com.au/acf.
27. What if I need accessible seating? For accessible seating, please contact the relevant Ticketing Agency via phone, as the availability of these seats varies differently for each venue and days play. SA, Australian Capital Territory or Victoria (Kardinia Park, Geelong TBC) Phone 1300 292 201 28. How will I be able to pay for my tickets during the Gold Offer and Priority Offer? You will be able to purchase tickets using your credit or debit card only. Please note credit card fees may apply, in addition to any transaction fees. Please note that ACF members will not be able to purchase tickets at local ticket agency outlets during the Gold Offer and Priority Offer period. 29. When I go to buy tickets during the Gold Offer or the Priority Offer, how are the ticket agencies going to know I am registered? Ticketing agencies will be securely provided with all eligible ACF Membership Numbers. ACF Members who registered after 11:59pm AEST on Sunday 21 August 2016 or ACF members who do not have an Australian residential street address listed as their ACF address are not eligible to purchase during the Gold Offer and the Priority Offer periods and their membership numbers will not allow them to purchase during the Gold Offer and the Priority Offer periods. They will only be eligible to purchase when the general public tickets go on sale on Friday 2 September 2016. ACF members booking during the Gold Offer or the Priority Offer period will be required to quote your own unique ACF Membership number. 30. Can I call to ask questions of someone? Yes certainly, we have a team of people waiting to help Australian Cricket Family Members if they have queries about their ACF membership and the ACF Gold Offer or Priority Offer - simply call 1300 720 742. If you have a specific query relating to seating locations and ticket collection, please refer these directly to the relevant ticket agency. IMPORTANT INFORMATION REGARDING THE KFC T20 INTL SERIES KFC T20 INTL Kids in for free Bring the kids for free to all KFC T20 INTL Series matches. Kids will need to have a valid match ticket for entry so don t forget to secure their ticket at the same that you book any adults or concessions. Please note: Kids free tickets are available in all price categories, subject to availability Tickets are available through all standard ticket agent distribution channel in advance and at the gate, subject to availability. However, it is recommended that all tickets are secured in advance of the game to avoid disappointment Children must be 15 or under as at the day of the match to receive free entry Limit of 9 tickets per person per match
Ticket holders aged 15 years or under must have parent/guardian consent to obtain tickets and attend the match. The parent/guardian must read and consent to the Cricket Australia 2016-17 Ticket & Entry Conditions Ticket agent fees may apply