Positive Response Compliance 216 Compliant 216 Non-Compliant 217 Compliant 217 Non-Compliant 1% 96% 97% 8% 6% 4% 2% 4% 3% FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 8% Late Compliant Tickets : On-Time Performance Analysis The bar graph shows the percentage of tickets to which operators January 217 have responded in compliance with state law. The pie chart shows the percentage of tickets to which operators have responded using an IOC status code within the time frame established by state law. www.iowaonecall.com 1-8-292-8989 92% On-time 1
216 / 217 ITIC Activity (Y-T-D) 5, 45, Y-T-D 216 Y-T-D 217 ITIC, ITIC Lite and ITIC Mobile activity continues to grow, making up a greater percentage of incoming locates than ever. Phonein volume continues to drop as more IOC users make the change to on-line ticket entry. 217 ITIC Activity (BY MONTH) 4, 35, 3, 25, 2, 15, 1, 5, 12,346 14,26 Total Incoming 8,123 9,49 ITIC Total 3,958 4,38 Phone - In Total 35 56 ITIC Lite Total 21 14 ITIC Mobile Total 5, ITIC PHONE-IN ITIC LITE ITIC MOBILE 4, 3, 2, 1, 9,49 4,38 56 14 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC www.iowaonecall.com 1-8-292-8989 2
ITIC vs. Phone-In Percentage Y-T-D 68.16% ITIC Total (9,56) Tickets processed through the IVR make up a growing portion of the overall remotely processed ticket volume. The number of tickets received through ITIC exceeds 68% of the total volume this year..15% ITIC Mobile 3.71% Phone - In Total (4,38) 1.13% IVR Total (158) 217 ITIC vs. Phone-In.59% ITIC Lite 99.27% ITIC Breakdown of Online Tickets in January 217 5, ITIC PHONE-IN IVR 4, 3, 2, 1, 9,56 4,38 158 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC www.iowaonecall.com 1-8-292-8989 3
Iowa One Call Total ITIC Discount $7,773.5 The savings continue to grow! These charts have tracked your ITIC savings during the last few years. Its easy to see how ITIC usage helps reduce everyone s overall costs. $251,691.5 $278,217. $197,842. 214 215 216 217 214-217 ITIC Discount Summary $4, $3, $2, $1, $3,715. $5,828. $6,618.5 $7,773.5 214 215 216 217 $2,811.5 $8,681.5 $8,259.5 $8,86.5 $18,13.5 $24,648. $22,64. $28,726. $27,539.5 $23,554. $28,21.5 $28,379. $21,839. $28,231. $29,9.5 $22,25. $24,889. $24,72.5 $2,3. $24,431.5 $31,884. $21,89. $26,713.5 $29,955. $25,377.5 $27,9.5 $29,235. $14,724.5 $17,912. $27,93. $9,979. $12,955.5 $1,812. FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC www.iowaonecall.com 1-8-292-8989 4
3, 214-217 Total Incoming Calls (Y-T-D) Slightly more incoming calls were received this January than last. 25, 2, 15, 1, 5, 5,748 5,88 4,399 4,534 4, 213-217 Total Incoming Calls (BY MONTH) 214 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 215 216 217 35, 3, 25, 2, 15, 1, 5, 7,299 5,73 9,17 25,478 29,337 24,969 25,242 23,959 22,565 23,318 15,22 6,782 5,748 5,828 1,562 26,457 27,732 24,163 23,929 2,439 21,633 21,67 11,846 8,391 5,88 3,983 14,564 26,524 22,285 21,89 2,11 19,744 19,768 2,21 13,241 8,361 4,399 5,126 16,96 22,277 22,625 21,312 17,119 19,968 18,21 18,63 15,194 6,72 4,534 213 214 215 216 217 www.iowaonecall.com 1-8-292-8989 5
The abandonment rate is slightly higher than it was in January of 216 but is consistent with that which has been historically experienced. 213-217 Calls Abandoned (BY MONTH) 5.% FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 4.5% 4.% 3.92% 3.5% 3.% 2.5% 2.% 1.5% 1.% 1.55% 2.15% 1.65% 2.21% 2.36% 1.98% 2.41% 2.49% 1.98% 2.26% 2.45% 1.25% 1.81% 3.7% 2.45% 2.21% 1.77% 2.73% 2.18% 2.38% 2.33% 2.31% 1.79% 2.34% 2.4% 1.92% 2.17% 1.58% 2.27% 1.76% 2.8% 2.15% 2.37% 1.81% 1.85% 1.8% 2.52% 1.73% 1.98% 1.94% 2.6% 2.65% 2.56% 2.17% 2.16% 2.45% 1.86% 2.%.5%.% 213 214 215 216 217 www.iowaonecall.com 1-8-292-8989 6
213-217 Average Speed to Answer (BY MONTH) 65 6 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 59 55 5 45 4 35 3 25 2 15 15 23 19 21 22 17 23 26 21 23 26 16 2 2224 22 2 14 25 25 24 21 23 21 23 23 23 23 14 19 24 24 26 22 2 24 19 2 17 2 24 26 23 2 27 24 16 1 1 213 214 215 216 217 The average speed to answer is consistent with that experienced during previous years. www.iowaonecall.com 1-8-292-8989 7
The chart below reflects the average speed to answer during the after hours period. 217 Average Speed to Answer After Hours Service 12 1 8 6 4 2 2 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC www.iowaonecall.com 1-8-292-8989 8
While average talk time is slightly higher than in January 216, it is consistent with historical performance overall. Center staff gives each caller information about the upcoming release of NextGen, which contributes to the increase in call time. 213-217 Average Talk Time (BY MONTH) 16: 14: FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 12: 1: 8: 6: 5:53 6:8 7:45 7:35 6:58 6:54 7:2 6:55 6:55 6:53 6:55 5:48 5:46 5:26 7:27 7:28 6:4 6:22 6:28 6:43 6:47 6:42 6:39 6:9 6:6 6:6 7:34 7:22 6:49 7:2 7:14 7:17 7:16 7:16 7:3 6:22 6:11 6:27 8:14 7:34 7:21 7:5 7:13 7:31 7:13 7:17 7:32 6:44 7:5 4: 2: 213 214 215 216 217 www.iowaonecall.com 1-8-292-8989 9
213-217 Average Time per Ticket (BY MONTH) 8: 7: FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 6: 5: 4: 3:56 4:13 4:7 4:31 4:23 4:11 4:17 4:18 4:16 4:1 4:14 4:2 4:13 4:3 3:57 4:25 4:42 4:25 4:21 4:21 4:29 4:34 4:35 4:22 4:19 4:11 4:23 4:7 4:8 4:17 4:18 4:19 4:23 4:34 4:43 4:36 4:26 4:23 3:57 4:8 4:16 4:25 4:56 5:4 5:12 4:57 5:9 4:58 5:14 3: 2: 1: 213 214 215 216 217 The average time per ticket for this month is slightly higher than what has been historically experienced. www.iowaonecall.com 1-8-292-8989 1
3, 214-217 Incoming Ticket Totals (Y-T-D) 25, Total Incoming ticket volume for 217 is significantly higher than 216. 2, 15, 1, 1,537 12,299 12,346 14,26 213-217 Incoming Ticket Totals (BY MONTH) 214 215 216 217 8, 7, 6, 5, 4, 3, 2, 1, 12,912 1,45 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 18,295 52,566 6,221 52, 55,49 53,116 49,461 54,681 34,63 14,214 1,537 9,421 22,825 59,777 61,446 54,685 55,66 48,669 51,736 55,415 3,959 21,32 12,299 9,95 38,653 65,699 55,929 55,924 53,13 52,478 54,725 55,34 36,457 24,453 12,346 15,382 49,745 59,112 59,944 59,692 48,992 58,3 53,838 56,628 47,876 19,51 14,26 213 214 215 216 217 www.iowaonecall.com 1-8-292-8989 11
13, 12, 214-217 Outbound Ticket Totals (Y-T-D) Outgoing ticket totals follow the pattern set by incoming tickets. 11, 1, 9, 8, 7, 65,145 69,151 66,544 74,497 6, 213-217 Outbound Ticket Totals (BY MONTH) 214 215 216 217 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 4, 35, 3, 25, 2, 15, 1, 5, 75,758 59,46 11,885 27,923 31,73 269,14 289,351 278,391 26,49 284,698 182,235 83,331 65,145 6,782 123,56 38,173 319,597 291,384 315,27 276,251 294,894 312,56 173,988 113,991 69,151 54,914 199,282 334,559 29,698 289,966 274,18 271,838 279,678 277,65 185,331 127,523 66,544 81,324 246,16 287,961 297,547 299,265 247,212 289,645 27,795 283,477 236,61 11,87 74,497 213 214 215 216 217 www.iowaonecall.com 1-8-292-8989 12
The in/out ratio is following the historical pattern for this time of year but the actual ratio is lower because facility operators have refined their databases. 213-217 IN/OUT Ratio (BY MONTH) FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 6.6 6.4 6.45 6.2 6.18 6. 5.8 5.6 5.4 5.2 5. 5.87 5.68 5.57 5.15 5.15 5.18 5.22 5.24 5.26 5.21 5.26 5.86 5.41 5.16 5.2 5.33 5.72 5.68 5.96 5.64 5.62 5.35 5.62 5.52 5.16 5.9 5.2 5.19 5.17 5.18 5.11 5.2 5.8 5.22 5.39 5.51 4.95 4.87 4.96 5.1 5.5 4.99 5.3 5.1 4.94 5.22 5.31 213 214 215 216 217 www.iowaonecall.com 1-8-292-8989 13
Design Request System (DRS) Activity shows the total number of Design Information Requests (DIRs) and Design Locate Requests (DLRs) placed in a given month. Activity in both areas has grown since the system was activated. 217 DRS System Activity (By Month) 6 55 DIRs DLRs 5 45 4 35 347 3 25 2 213 15 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC www.iowaonecall.com 1-8-292-8989 14
In the charts on this page, we have provided a breakdown showing the time of day that incoming tickets were received. After Hours Analysis 217 89% Regular Hours Tickets 12, 217 Time of Receipt Analysis (Year To Date) 11% After Hours 1, 8, 6, 4, 2, 12,511 1,515 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC www.iowaonecall.com 1-8-292-8989 15
The total number and overall percentage of non-compliant tickets received is down from what it was in 216. 4 214-217 Non-Compliant Tickets (Y-T-D) Non-Compliant Tickets 35 4 3 35 3 25 25 2 15 1 13 2 15 1 5 13.15% 5 3.41% 3.28%.21% 5 3 5 3 214 215 216 217 214 215 216 217 www.iowaonecall.com 1-8-292-8989 16
7, 6, 214-217 Emergency Tickets (Y-T-D) Emergency Tickets 5, 5, 4, 4, 3, 2, 1, 2,11 1,182 1,24 1,224 214 215 216 217 3, 2, 1, 2,11 19.939% 1,224 1,182 8.727% 9.611% 1,24 9.752% 214 215 216 217 www.iowaonecall.com 1-8-292-8989 17
The YTD total number of dig-in tickets is slightly higher in 217 than in 216. 214-217 Dig - In Tickets (Y-T-D) The YTD total number of tickets where callers report the job is whitelined has increased over last year s levels. 35 3 25 8 7 6 Dig - In Tickets 2 15 1 1 131 147 15 5 4 3 2 1 1.949% 131 1.65% 147 1.191% 15 1.69% 214 215 216 217 214 215 216 217 www.iowaonecall.com 1-8-292-8989 18
214-217 Whitelined Tickets (Y-T-D) 7, 6,329 Whitelined Tickets 6, 5, 5,141 4,641 4, 35, 3, 4, 25, 2, 3, 2, 2,381 15, 1, 5, 2,381 22.597% 5,141 41.8% 4,641 37.591% 6,329 45.123% 214 215 216 217 214 215 216 217 www.iowaonecall.com 1-8-292-8989 19
The overall number of tickets with GPS coordinates exceeds the number for the same period in 216. 6, 214-217 Ticket with GPS (Y-T-D) Tickets with GPS Homeowner ticket volume is higher than it was for this period in 216. 5, 4, 6, 5, 4, 3, 2, 1, 1,331 1,374 1,687 1,752 3, 2, 1, 1,331 12.632% 1,374 11.172% 1,687 13.664% 1,752 12.491% 214 215 216 217 214 215 216 217 www.iowaonecall.com 1-8-292-8989 2
214-217 Homeowner Tickets (Y-T-D) Homeowner Tickets 5 7 4 6 322 5 3 2 161 273 223 4 3 2 161 1,528% 273 2.22% 223 1.86% 322 2.296% 1 1 214 215 216 217 214 215 216 217 www.iowaonecall.com 1-8-292-8989 21