PUA21012 CERTIFICATE II IN PUBLIC SAFETY (AQUATIC RESCUE) UPGRADE

PUA21012 CERTIFICATE II IN PUBLIC SAFETY ASSESSMENT PORTFOLIO (AQUATIC RESCUE) UPGRADE This portfolio includes the evidence that you as the member are required to submit to your assessor. Your assessor will also complete further documentation during their observations on your assessment day to enable them to confirm if competency has been reached in the PUA21012 Certificate II in Public Safety (Aquatic Rescue) or further training is required. Member s Details First Name: Surname: Date of Birth Club/Group: Telephone: (Mobile preferred) Email: Overall Result Competent Not Yet Competent PRE-REQUISITE CRITERIA TO COMPLETE UPGRADE The pre-requisite required prior to completing this document is below; 1. You MUST hold the SLSA Bronze Medallion, AND 2. Have completed an SLSQ Bronze Medallion proficiency within 1 year of completing this upgrade OR in combination with completing the SLSQ Bronze Medallion proficiency Page 1 of 25

INSTRUCTIONS This resource is to be used for members who hold an SLSA Bronze Medallion and do not hold a Certificate II in Public Safety (Aquatic Rescue) It is mandatory that any active member patrolling a beach as a Bronze Medallion must hold in addition the Certificate II in Public Safety (Aquatic Rescue). IF Member has completed 2013/2014 Bronze Medallion Proficiency o Member only needs to complete the 2 assessment tasks listed within this Upgrade Assessment Portfolio 3 rd Party Report member to take to this Assessment Portfolio to their next Patrol and demonstrate all tasks as listed on page 15 at this patrol. Patrol Captain to tick the appropriate box once member demonstrates the criteria. IF Member has NOT completed 2013/2014 SLSQ Bronze Medallion Proficiency o It is recommended that members who need to upgrade to Certificate II Public Safety (Aquatic Rescue) should complete this assessment with their Bronze Medallion Proficiency. NOTE: This assessment portfolio is to be completed IN ADDITION to the 2013/2014 Bronze Medallion proficiency assessment tasks o It is recommended that the 3 rd Party Report be completed by the member s Patrol Captain prior to attending the proficiency day. If you are not able to have the 3 rd Party Report completed by your Patrol Captain prior to the proficiency day, ensure you hand this Assessment Portfolio back to your Chief Training Officer upon completion. DOCUMENTATION The following documentation must be submitted for each member completing this upgrade: 1. Certificate II Upgrade Assessment Portfolio completed (this document) 2. Evidence of member completing Bronze Medallion Proficiency including: a. Master Proficiency Sheet, AND b. Evidence of member completing Proficiency Theory Paper i. If completed Online, require a print out showing this has been completed which includes member s name clearly ii. If completed via paper version, copy of completed Theory Paper Send documentation to: Surf Life Saving Queensland Attn: Member Education Department PO BOX 3747, SOUTH BRISBANE, QLD, 4101. Page 2 of 25

Part 1 Written Questions These questions are to be completed individually and are to be your own work. This task is to be completed in blue or black ink/pen only. If a questions asks you to select a certain number of responses (as in bold and underlined), please ensure that you provide that number of responses otherwise you will not be marked correct. Provide your answers by circling your response or writing the matching response in the space provided. 1.1 (1.17) According to the SLSA Policy 2.3 Occupational Health and Safety (found in Appendix C) in what time frame should counselling be provided/arranged in the event of a traumatic incident? a) Within 15 minutes b) Within 24 minutes c) Within 24 hours d) Within 24 days Read the following passage and then answer question 1.2 below. A few weeks after a traumatic incident you report back to the club for patrol duty. Your Patrol Captain informs you and Leanne that the casualty rescued on your last patrol is still in hospital with respiratory complications and things are not looking good for him. The PC comments on how much better conditions are today and tasks you both to monitor the flagged area. At the water s edge you discuss the rescue. Leanne mentions that that was her first rescue. She also says it was the first time she had ever given oxygen to a live casualty. Leanne is normally the person who does a lot of resuscitation skills training with the other patrol members, but today she is quiet and appears to want to speak only with you. Over the course of the patrol Leanne says she keeps replaying the rescue and questions whether she did the right things when giving oxygen to the casualty. At the end of patrol you say goodbye to Leanne however she ignores you and all other members of the patrol and walks off. 1.2 (1.18) Choose three (3) courses of action you should take to help Leanne deal with her concerns about the rescue? a) Inform your Patrol Captain you are concerned about Leanne and request that and Incident Debrief be conducted b) Tell the other patrol members that Leanne seems to be experiencing Critical Incident Stress c) Do nothing as she will be fine due to all the resuscitation training she performs d) Contact the Peer Support Group Officer or equivalent in your club e) Call Leanne and ask her how she is Page 3 of 25

1.3 (6.21) Read the paragraph below and Select two (2) examples from the list below. A couple of days after being involved as a rescuer in a resuscitation case, a friend expresses concern that you have withdrawn from your usual group of friends and are snapping at people for no apparent reason since the incident. You admit that you are still replaying the resuscitation case in your head and haven t been eating or sleeping well. Which of the following are appropriate to help minimize the impact of the stress you are experiencing? a) Talk to a Peer Support Officer/Counsellor/Doctor b) Ignore it as everything will eventually settle down c) Re-establish your pre-incident routine (eating/sleeping/employment and social times) d) Take on extra responsibilities at school/work/on patrol to keep busy 1.4 (0.3) Is Surf Life Saving Queensland part of a National Body? a) Yes b) No 1.5 (0.4) What is the main function/duty of the State Lifesaving Committee (LSC) according to SLSQ By-Laws (you can find the SLSQ By-Laws on the SLSQ website www.lifesaving.com.au under Members Hub Resources page)? a) To assist with the quality management and communication of the lifesaving business of SLSQ through monitoring, evaluating and initiating activities and programs b) To develop, coordinate and implement activities and programs related to lifesaving, education and training and specifically relevant priorities in the SLSQ strategic plan c) To develop, coordinate and implement policies, activities and programs related to membership development and specifically relevant priorities in the SLSQ strategic plan d) To develop, coordinate and implement policies, activities and programs related to lifesaving and specifically the relevant priorities in the SLSQ strategic plan Use Appendix B Conflict Resolution Information to answer the following questions 2.1 and 2.2 2.1 (11.18) Identify the four levels of conflict. a) Dislike, incident, tension b) Comfort, accident, treatment, forgiveness c) Discomfort, incident, tension, crisis 2.2 (11.19) Select five (5) points you should remember when dealing with a conflict situation. a) Concentrate on the person, not the issue b) Be attentive to your beach goes or colleague c) Concentrate on the issue, not the person d) Investigate by asking a full range of questions e) Target the key points f) Verify the outcome that the other person wants g) Don t ask any questions as this may aggravate the person h) Don t ask for an outcome as this is the responsibility of the Club President Page 4 of 25

2.3 (6.18) Australia is a multicultural society and as a first aider you may need to treat a casualty with different customs and beliefs from you. What should you do to respect their customs and beliefs? a) Do nothing as they may not want you to because of their beliefs b) Seek permission before providing any treatment from the casualty, or a family member if present c) Do not worry about their beliefs, providing first aid is more important d) Treat them only if a male family is present to give permission Use the Public Safety and Aquatic Rescue 33 rd edition to answer questions 3.1 4.1. 3.1 (2.1) Select the three (3) factors that determine the size of waves according to the Training Manual. a) Time of the day b) Length of time wind blows c) If it is a full moon or not d) The shape of the ocean bottom e) Intensity of the wind f) Distance the wind blows 3.2 (2.2) Select three (3) potential hazards which may endanger swimmers whilst in the water from the options below. a) Holes b) Flags c) Hot sand d) Watercraft e) Surfboard on beach f) Lifesavers g) Rip currents h) ATV i) Marine creatures j) Inshore drift currents Page 5 of 25

3.3 (2.3) Match the correct wave type (a c) with the description and diagrams below by writing in the space provided. a) Plunging b) Spilling c) Surging A wave never actually breaks water is very deep beneath does not gain or lose speed Can knock swimmers off feet and carry back to deep water A wave Breaks with tremendous force Usually occurs at low tide when shallow sand banks & less water Common cause of spinal injury A wave Crest of wave tumbles down face Forms tunnels on lower tide 3.4 (2.4) What are the four types of rips? a) Fixed, permanent, large, temporary b) Temporary, fixed, flash, permanent c) Moving, flash, temporary, travelling d) Fixed, travelling, permanent, flash 3.5 (2.5) Discoloured brown water, foam on the surface and debris floating seaward are common signs of which hazard? a) A hole b) Rip current c) Inshore drift current d) A high tide 3.6 (2.6) Which is the best technique for a swimmer to use to escape from a rip current? a) Swim at a 45 degree angle across the rip in the same direction as the side current b) Allow the rip to take you out to sea and wait for assistance c) Swim straight to shore through the rip d) Ride the rip out from the beach, swim parallel to the shore for 30 to 40 metres Page 6 of 25

3.7 (2.7) Which type of wave causes the most spinal injuries? a) Spilling b) Surging c) Plunging 3.8 (2.8) Correctly match the hazard rating (on the right) with the beach type listed on the left. a. Low Tide Terrace 1. High b. Reflective 2. Moderate/High c. Long Shore Trough 3. Low d. Bar and Rip 4. Low/Moderate e. Dissipative 5. Moderate/High Answers - a & b & c & d & e & 4.1 (7.5) A radio has been dropped into the water. What procedure should you follow when you discover that water has penetrated the bag or case? Select all the correct procedures from the list below. a) Submerge radio in salt water b) Turn radio off c) Record in the Patrol/Radio Log d) Pat dry and allow to air dry in the sun e) Remove the battery f) Submerge in fresh water g) Contact Club Radio Officer h) Remove radio from the bag i) Leave radio in the bag and place in direct sunlight to allow it to dry j) Pat dry and allow to air dry out of sun 4.2 (7.7) In what document should all club radio communications and/or faults be recorded? a) Does not matter as it is voice recorded b) Incident Log c) Patrol/Radio Log Page 7 of 25

Before answering the questions below, read through the Safety Data Sheet (SDS) in Appendix A 5.1(5.1a) Under the Australian Dangerous Goods (ADG) code, is medical oxygen classified as a Dangerous Good? a) Yes b) No 5.2 (5.1b) Select three (3) means of exposure to medical oxygen listed in the first aid measures of the MSDS from the options listed below. a) Inhalation b) Hair c) Eyes d) Ears e) Toe nails f) Skin g) Clothes h) Ingestion 5.3 (5.1c) What is the specific method of extinguishment for a medical oxygen cylinder? a) Use dry chemical powder extinguisher b) Use water fog to cool containers from a protected area c) Use a fire blanket d) Just let it burn out as they are small cylinders Page 8 of 25

Appendix A - Safety Data Sheet (SDS) for Medical Oxygen (downloaded from ChemAlert) Page 9 of 25

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Appendix B Conflict Resolution Information Conflict resolutions and Identifying conflict situations What is conflict? Individuals have different needs, values, beliefs and tastes. Because of these differences, friction occurs when one individual s beliefs or needs are challenged. It is important to identify an area of potential conflict and to deal with the problem to avoid escalation. Dealing with the conflict can be as simple as saying a few words of agreement, to a full scale discussion where all sides participate by stating their grievances. Stages & Level of conflict Generally a conflict will move through a number of different levels before reaching a crisis. There can be several stages and levels of conflict. Discomfort - a person's needs or expectations are not met. For example, a beach goer is keen to get back in the water, but the emergency has not yet been resolved on the beach or in the water. Incident - a person expresses their dissatisfaction with a situation. This expression may take various forms - they may verbally complain, they may fail to be pleasant to another person, they may use body language that expresses their grievance. For example, the beach goer waiting to get back in the water crosses his arms then impatiently walks around, he's then quite short and sharp when he deals with the patrolling lifesaver on duty. Tension - friction occurs between the two parties that are in conflict. Both parties are offended and express this offence. A war or words may ensue. Crisis - the conflict has escalated to such an extent that the parties may verbally or physically argue. Often a third party needs to solve this level of conflict. For example, the beach goer starts to abuse the patrolling life saver because she has been unnecessarily rude. Recognising Conflict Most people can see when a conflict is about to arise or has arisen. If the conflict situation is recognised, diffused and solved quickly, it should not escalate. Look for: agitated body language - crossed arms, tapping on the counter, hands on hips, restless movements signals of impatience - does not listen to or interrupts explanation, aggressively pulls brochures out of the display, pushes in on other customers tone of voice - raised or harsh voice, speaking fast, use of an angry tone eye contact - staring harshly or scowling physical contact - stands too close, leans over counter language - repeats themselves, uses sarcasm, sighs, swears, accuses or blames Points to remember When dealing with a conflict situation, remember the following points: 1. be attentive to your beach goer or colleague 2. concentrate on the issue, not on the person 3. target the key points of the conflict 4. investigate by asking a full range of questions 5. verify the outcome that the other person wants Page 14 of 25

APPENDIX C SLSA Policy 2.3 Page 15 of 25

SURF LIFE SAVING AUSTRALIA POLICY STATEMENT OCCUPATIONAL HEALTH AND SAFETY POLICY NUMBER 2.3 JULY 2006 OVERVIEW Surf Life Saving Australia is an organisation dedicated to the safety, health and wellbeing of its members, employees and the community in general. In meeting its statutory obligations with respect to workplace health and safety, Surf Life Saving Australia will set and maintain the highest possible standards consistent with the importance of its role of saving lives. THE OBJECTIVES OF THIS POLICY ARE: i. To prevent injury or illness to members and employees; ii. To provide for the safety of the community in connection with Surf Life Saving Australia s operations and when using its facilities; iii. To protect lifesaving equipment, property and facilities from loss or damage; iv. To provide leadership and guidance to Surf Life Saving Australia's affiliated organisations. COMPLIANCE WITH STATE LEGISLATION AND REGULATIONS Each state shall comply with their respective state or territory legislation and regulations governing OH&S and risk management. States should review their compliance annually and provide ongoing systems to meet compliance. RISK MANAGEMENT Surf Life Saving Australia is committed to the process of risk management. Risk management is an organisational issue and a successful program requires the commitment and cooperation of all. Best practice is achieved when risk management principles and practices are integrated into everyday operational procedures. Risk management is both an individual and organisational responsibility. All levels of the organisation including clubs and services shall be guided by risk management practices in line with the Australian Risk Management Standard (AS/NZS 4360:2004). The standard should be incorporated into all levels of the organisation, from strategic planning down to operational levels, & across all areas of activity and functions. Applying risk management means adopting a systematic approach to how the environment is viewed, identifying issues in need of review and developing strategies to address significant risks along with prioritisation of resources to deal with risk. POLICY 2.3 VERSION 2, JULY 2006 1 OF 7

INCIDENT REPORTING Statutory reporting Each state has statutory requirements for reporting workplace injuries. Each state shall communicate these procedures to clubs and services each year. The procedure, forms and requirements shall be documented and accessible to all members. Internal reporting Any injury or illness known, or suspected to be caused by, any SLSA approved activity must be reported and recorded, regardless of severity level. Any hazardous event, including any near miss event, must also be reported and recorded, whether or not actual damage or harm occurred. SLSA requires all injuries to be recorded on an Incident Report Form which can be found in the Incident Report Log (IRL) and the copy forwarded to the next highest authority. Incident data shall be reported annually at a national level with annual summary return statistics. The National Board of Management will be responsible for reviewing the injury data and developing appropriate strategies arising from summary information. States should also review internal and external data and provide injury reduction strategies. INVESTIGATIONS All reported incidents should be investigated and where necessary, actions taken to prevent further injury. Investigations into accidents should aim to obtain factual information to determine if (and how) the incident / accident could have been prevented. Incident / accident investigations should include the following basic steps: i. get the facts ii. determine the cause iii. decide the method of prevention iv. take appropriate action to correct the situation v. keep everyone informed Incident investigations should be managed by a person with appropriate experience. Clubs may utilise the services of occupational safety and health professionals, or members with relevant training and experience, e.g. police or fire service personnel. Clubs and services may also refer the matter to be investigated by their Branch/State Centre or by their Workcover Authority. For more serious injuries or if concerns are raised via statistical data the Branch/State Centre should conduct formal investigation without referral. POLICY 2.3 VERSION 2, JULY 2006 2 OF 4

MANUAL HANDLING Surf lifesaving duties involve the lifting and carrying of equipment and rescued persons. Manual handling injuries may occur as the result of one, or more commonly as a consequence of accumulation, that is, a series of physical activities performed incorrectly over time. A common workplace injury is to the lower back, caused by incorrect lifting or handling of heavy, awkward or large objects. In surf lifesaving, objects such as: a surfboat mobile patrol tower fully laden IRB outboard motor and other equipment are particularly heavy and/or awkward, and they require careful handling and manoeuvring. SLSA recommends the use of mechanical aids, team lifts and correct lifting techniques when performing any lifesaving or club duty or activity. EDUCATION AND TRAINING The most efficient and effective way to create and maintain a healthy and safe work environment is for an organisation to integrate OH&S and risk management into its daily operations. Training underpins the ability of an organisation to meet its OH&S needs. Awareness Training A general broad-based training aimed at increasing OH&S awareness and promoting familiarity with OH&S issues. Task-specific Training Special training given only to individuals who need it to perform specific work / duties e.g. specialist awards, and other activities such as club electrical and mechanical maintenance. Training Requirements All personnel should receive awareness training in OH&S issues. This training is not meant to be skill acquisition training, but a general, broad-based training aimed to increase awareness and familiarity. Clubs and services should include OH&S awareness in all induction programs. Task-specific training is provided to personnel as the need is identified and as otherwise required. Appropriate OH&S training requirements should be identified and incorporated within all training programs and courses. This is especially important for tasks that have an identified element of risk. OH&S issues shall be considered when developing training and operational procedures. EVENT SAFETY The SLSA Competition Manual details safety requirements for all events conducted within surf lifesaving. An event safety checklist must be completed prior to the start of any competition or event. POLICY 2.3 VERSION 2, JULY 2006 3 OF 4

WORKPLACE STRESS & CRITICAL INCIDENTS Workplace stress takes many forms and can have a number of potential causes. Operational personnel within an emergency service environment are also subject to stress as a result of critical incidents. Workplace stress means the negative impact (psychological or physiological) on individuals, caused by excessive pressures or critical incidents within the workplace / operational environment for the purpose of this document. Control measures to minimise causes of stress may include, but are not limited to, the following: i. Awareness training for individuals that may be exposed to stress causing situations ii. Effective communication within the workplace and within work teams iii. Clear definition of roles and responsibilities iv. Specific training for identified individuals in a "peer support" role v. Addressing specific causes identified Debriefing should be arranged as soon as practicable (usually within 24 hours) for all personnel involved in the event of a traumatic event (critical incident). Where possible the need for specialist assistance should be identified in a timely manner. Specialist assistance may need to be provided to assist with counselling services to personnel involved in traumatic events (critical incidents) where required. State Centres and Branches should promulgate contact details of such services. All members should have easy access to contact details of support services. Clubs should also provide information to parents or guardians for members involved in a critical incidents who are under the age of 18 years of age. POLICY 2.3 VERSION 2, JULY 2006 4 OF 4

Part 2 3 rd Party Report TASK & CRITERIA (Below items must be verified by member completing tasks on their next patrol). COMPLETED SATISFACTORY (S) NOT COMPLETED SATISFACTORY (NS) DATE OBSERVED 1. The member has undergone an SLSQ induction 2. The member has conducted a Bronze proficiency within the last 1 year prior to this assessment OR in conjunction with completing this Upgrade. 3. The member has actively participated in Patrol Briefings and Debriefings and have complied during the patrol with all instructions provided at the Patrol Briefing and Debriefing. The member provides constructive feedback where necessary in a positive manner for continuous improvement. - Agreed changes to improve work outcomes are implemented 4. The member has actively participated in setting up a patrol area by placing flags and warning signs in areas as directed by the Patrol Captain and recovering, cleaning and maintaining equipment on completion of patrol. 5. The member has completed log books, including patrol attendance log book and Patrol Statistics log book and incident reports ensuring all required areas are completed accurately 6. The member demonstrates that they wear the correct patrol uniform (red/yellow quartered cap, patrol shirt and patrol shorts) throughout the patrol as per the organizations patrol uniform policy and ensures personal hygiene is maintained throughout patrol ie; - Personal hygiene kit (bum bags) are worn - Limited jewellery worn (some can be hazardous) - Hands are washed prior and post treatment of patient - All open cuts or wounds are covered with a dressing 7. The member wears their red/yellow quartered cap whenever they enter the water during the patrol 8. Member is aware of SLSQ training programs available to them to further develop their current skills. 9. The member has demonstrated knowledge of where to access SLSQ policies and procedures (verbal questioning may be required to assess knowledge) 10. The member has raised with you as the Patrol Captain a potential Work Health and Safety (WHS) issue that could cause harm to either a patrolling member or member of the public. - Identified any hazards and completed a hazard report form in accordance with SLSQ policies and procedures 11. Member demonstrates they have; - Understood, acknowledged and implemented instructions given - Considered factors affecting work requirements, their impact is assessed and action taken to ensure work requirements are met - The ability to prioritise and complete tasks within an allocated timeframe - monitored own work to ensure compliance with SLSQ requirements - Identified a need for additional support and is communicated to direct supervisor Cont Page 23 of 25

Part 2 3 rd Party Report I, hereby state that I have witnessed the aforementioned (Patrol Captain s Name) member complete all tasks listed above that demonstrates competence. Patrol Captain Signature: Date Report Completed: Page 24 of 25

ASSESSMENT / EVIDENCE SUMMARY RPL Evidence Summary Bronze Medallion Number Bronze Proficiency (Date most current) Bronze Medallion Date Obtained SLSQ OFFICE USE ONLY Evidence confirmed in Surfguard PUA21012 Cert II Public Safety (Aquatic Rescue) Feedback and Results Assessment Portfolio Part 1 Written Questions Assessor s Feedback Satisfactory/Not Yet Satisfactory S/NYS Date Assessed Part 2 Third Party Report Overall Result: Competent Not Yet Competent (mark result on front page where provided) Member s Name: Member s Signature: Assessor s Name: Assessor s Signature: Page 25 of 25