1 R 822 D 86 FC'K.. EVALUATON MSSON ON OMT PROGRAMMES N THE URBAN AND SEM-URBAN WATER SUPPLY SECTOR SUPPORTED BY THE NETHERLANDS GOVERNMENT 1 1 March - Aprl 1986 Fnal report The Hague,
TABLE OF CONTENTS age
These pages contan - 3 - PREFACE
N EVALUATON MSSON ON THE OMT PROGRAMMES
The Msson submts herewth - 5 -
Consderng - 6 -
- 7-4. Most water enterprses that were vsted by the msson are ncapable of mantanng suffcent water pressure
- 8-10. The tranng approach has been dvded nto two man strateges: (a) the socalled class room approach (eventually an off-the-job tranng) and (b) an n-servce on-the-job/desk to desk tranng. Both strateges requre dfferent tranng methods. 1
- 9-14. The mmedate benefts of both the off-the-job as well as the on-the-job tranng nterventons are, n the opnon of the msson, dffcult to assess as there are apparently many other varables that have an nfluence
- 11 - COMMUNTY NVOLVEMENT MSSON FNDNGS 1. ' The consumers n the KK water supply systems observed, both wth house connectons (HC) and publc tap (PT) users, have a very lmted sense of ther share n the responsblty for the effectve functonng of the servce.
1-12 - The followng measures are therefore recommended:
- 13 - V. Selected staff at all levels should be traned n the technques of promotng 1 1 1
FNAL REPORT
FUNCTONNG OF WATER ENTERPRSES
- 16-1.
- 17 - n fact hardly any water enterprse the msson has vsted has suffcent techncal staff wth
t l - 18 -
t t 1 t - 19 - Also the meter, taken out of a house, should be read agan n the workshop. Together wth
- 20 -
n ndonesa - 21 - t
1 Accordng - 22 - f
Ths wll lead - 23 - t t
- 25-2. ABOUT THE DSTRBUTON OF WATER 2.1 TASK OF THE DSTRBTUON DEPARTMENT n the dstrbuton department of a water enterprse a number of tasks should be accomplshed: A. nsde
1 Leakage repars - 26 -
- 27 - When
To carry - 28 -
1-29 - 3. ON THE WATER SUPPLY N KK
- 30 - Agan the back-up system has to garantee the contnung functonng of the water supply,
From - 31 -
- 32 -
GENERAL - 33-4. ON FNANCES AND ADMNSTRATON n
- 34-4.4 AUTOMATON OF BLL PRODUCTON n all but one water enterprses, that the msson vsted, water blls for customers
- 35 - So the deprecaton s a constant fgure per m3 water sold of 52 Rps The advantage
- 36-5. ON WATER QUALTY AND PPE MATERALS 5.1 WATER QUALTY AND PPE MATERALS The qualty
- 37 - Galvansed ron ppes may corrode on the outsde of the ppe too. The fact that these ppes are galvansed wll slow down corroson but certanly wll
- 38-6. ABOUT THE PERFORMANCE OF THE WATER ENTERPRSES 6.1 FNDNGS OF THE MSSON Most enterprses that
- 39 - Snce nternal relatons between employees
Snce
- 41-7. ON COSTS OF OUT The consultants WACO and DHV who, together wth ndonesan counterparts, have provded for OMT-programs, partly fnanced by Netherlands ad, provded nformaton
TRANNG EFFORTS
1. TRANNG AND NSTTUTON BULDNG The OMT programs are, n essence, meant to be "nsttuton buldng" (1) exercses, amng at the development of vable, runnng water enterprses, that
l t On the other hand, despte the hgh hopes and the good ntentons, t s unversally true that whenever dffcultes (tme pressure, fnancal constrants, logstc l
- 45-2. TRANNG STRATEGES The tranng strategy has been dvded nto two man approaches: A. the socalled classroom approach (eventually an off-the-job tranng); t
1 1 Recommendaton - 47 -
1-48 -
- 49 -
- 50 -
The effectveness - 51-8. ORGANZATONAL STRUCTURE
- 52 -
- 53 - Tme spent
Summary
- 55 - Note
: COMMUNTY: USE, BENEFTS
- 56 - USAGE OF THE WATER SUPPLY SERVCE BY THE COMMUNTY The justfcaton
A. HOUSE CONNECTONS - 57 - BASC NEEDS APPROACH SERVCES 1. Communty Percepton of the Water Supply a. Water qualty Consumers expected clean water from
- 58 -
- 59 -
- 60 - c. Relablty The stuaton was smlar to that for house connectons. d. Accessblty n
- 61 - Even amongst the functonng publc taps vsted a majorty of consumers were
A. HOUSE CONNECTONS - 62 -.K.K. SERVCES
- 63 - d. Accessblty Wth KK, accessblty covers
- 64 - b. Monthly Tarf ntally many KK staff had problems collectng monthly tarfs for a varety
c. Arrears Once water - 65 -
- 66 -
- 67 - n Karangnunggal
- 68 - COMMUNTY NVOLVEMENT 1
- 69 - B. CURRENT APPROACHES AND ATTEMPTS TO NVOLVE THE COMMUNTY 1. Percepton of communty nvolvement From observaton of water supply programmes and the study of reports and manuals
- 70 - Under the Acton and Revew programme for selected KK systems efforts have been made to ntensfy the approach to the communty. The communty relatons worker has spent at least 15 days n the area, usually n two stages.. Durng the feld assessment he s responsble for dscussng consumers problems related
- 71 - Case 2 n Kuta Ampel, West Java, plans
Three scenaros - 73 -
Communty - 74 - Plannng: - Selecton of possble locatons
Scenaro
Acton Those nvolved Expected results
- 77 - Recommendatons That the communty be nvolved n all stages of the plannng, constructon and mantenance of publc/neghbourhood taps. That the proposed strategy n promotng communty nvolvement n publc/- neghbourhood tap programmes be mplemented wth adjustments to local condtons. That the locaton of publc/neghbourhood taps n both BNA and KK systems be determned
1 Recommendatons - 78 - That the communty be nvolved n all stages of the development of an KK water supply to maxmze the contrbuton of local resources and attan a sense of shared responsblty and ownershp by the potental consumers of KK servces. Partcular attenton should
- 79 -
PROPOSED STRATEGY - 80 -
1 1 1 1 1 1 1 11 t - Admnstratve level Natonal Provncal Kabupaten f "ecamatan..1-81 - 1 1
- 82 -
2. Communty Volunteers (TPM) - 83 -
Recommendaton - 84 - That the communty volunteers (Tenaga Penggerak Masyarakat) programme be extended to cover all KK watersupply unts. That the Proposed Strategy for Formaton of Communty Volunteers (T.P.M.) be consdered
TPM - 85 - PROPOSED STRATEGY FOR FORMATON OF COMMUNTY VOLUNTEERS (TENAGA PENGGERAK MASYARAKAT (TPM) N
Content Organsatonal Aspects: - 86 -
- 87-3. Communcaton Support Programme/nformaton Strategy One prerequste for communty nvolvement n a programme s that the communty
1-88 - n cooperaton wth nterested PDAM/BPAM, the PP5AB reproduced these materals and dstrbuted them for use at the annual exhbton held n each regency. Pamphlets have also been dstrbuted to KK offces. Another nnovatve method 1
1 1-89 - Proposal for Strengthenng the Communcatons Support Programme/nformaton Strategy Ams: 1 f
1 1 1 Examples of Materals Target Group House connecton consumers - 90 - Materals m 1 1 1 1
- 91 - PROPOSED CONTRBUTON OF DUTCH CONSULTANTS N COMMUNTY ASPECTS Dutch consultants could partcpate
-
t - 93 - APPENDX 1 Terms
1 1 1. General Physcal growth nsttutonal development 1
- t f
From - 96-1 1
1-97 - ncreased awareness for the extenson of dstrbuton networks, leakage detecton schemes and proper consumer relaton programmes (development of entrepreneurshp)
- 98 - Netherlands support Snce 1974 the Netherlands have asssted ndonesa wth the mplementaton of water supply and santaton programmes n North Sumatra/Aceh and West Java (concentraton regons). Urban water supply programmes have been or are beng carred out n a few large ctes (Palembang, Balkpapan, East-Medan, Sukabum, Bandung/co-fnance wth Asan Development Bank),
- 99 - Ths project ams at the establshment of a laboratory under the Mnstry of Publc works for the qualty testng of e.g. pvc ppes, water meters and appendages whch wll
t Key ponts for assessment: - 100 - t
- 101 - Key ponts for assessment: - staffng level of the water enterprse; knowledge, atttude and practce of management and operatonal personnel;
- 102-1
-
COMPOSTON - 104 - APPENDX 2 1
Jakarta 17-3-1986: - 105 - APPENDX 3 SCHEDULE OF VSTS
- 106 -. Aceh 30-3-1986:
- 107 - APPENDX
- 108 - Msson fndngs n
PDAM BANDUNG, CTY - 109 -
Wllngness to pay: Qualty
TASKMALAYA - 112 -
Wllngness
- 114 - Further see recommendatons Status Report Taskmalaya 1986 - DHV (pages 42,43) REMARKS Especally
- 115 - KK - KARANGNUNGGAL - 22 nd March 1986 No. house connectons No. of publc taps % populaton served Communty aspects Those not reached by supply: Use of water: Alternatve supply: Communty preparaton: Ablty to pay
Wllngness to pay: - 116 - House connectons good servce-very wllng poor servce-not payng Publc taps unwllng due to msnformaton repayment (prepared to pay Rp
KK - 117 -
- 118 - Problems: People want meters (they compare wth nearby town). Rubber calbraton removed r
1
BANGODUA - 121 -
- 122 - Educaton actvtes: had some pamphlets but not used. PT: no materals. house connecton publc
- 123 - PDAM SDKALANG - BNA - 27 th March 1986 Populaton No. house connectons No. functonng No. of publc tabs No. functonng
Qualty - 124 - House connectons Publc taps
- 125 - Roofs over the slow sand flters are hghly necessary (cost $ 20,000,-). The cleanng (washng)
MATANG KUL - 126 -
Wllngness Publc taps
- 128 - PDAM LANGSA (ACEH) - 31 st March 1986 Populaton No. house connectons No. functonng No. of publc taps No. functonng % populaton served Communty aspects Those
PDAM TEBNG TNGG - 130 -
Wllngness
j. - 132 -
LMA PULUH KK (PDAM KASRAN) - 1-133 -
Communcaton/nformaton actvtes: Problems: - 134 - House connectons no contact wth Health or school. Good nformal communty relatons. constructon of storage tanks. Before KK: 19, after: 51. Much tamperng wth flow restrcters Publc taps
- 135 - APPENDX
Msson fndngs n - 136 -
- 138 -
The staff - 140 -
FACTS AND FGURES estmated populaton 1985 actual populaton 1985 producton capacty as buld BNA calculated daly demand
PANTA CERMN - 142 -
- 143 - n the two months prevous to the vst 30 new consumers bought house connectons as a result. A few consumers shared a house connecton to cut down costs. Bllng effcency was 65 %, most famles keepng just two months behnd to prevent beng
1 1