Training Program Established 1996 Over 800 trainees throughout the world have successfully completed our training program
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Welcome to Frenchman s Creek. I am Achal Goswami, the Executive Director and I would like to take this time to introduce you to Frenchman s Creek and our training program. The Frenchman s Creek Training Program was established in 1996 and we are very proud of the success our training program which has provided to hundreds of interns and trainees. The industry of Country Club Management is becoming a global industry and are being developed throughout the world. Now is the time for you to experience and train in this growing field to become the future leaders in this field. Take the next few moments and read through this brochure and our training program. Our program is unlike any other as our dedicated management team provides first class training based on their experience and knowledge. At Frenchman s Creek, we like to think that while you are participating in the hands on training program you are not only creating memories for our membership but creating memories and experiences that you can draw upon as you advance in your career. Our hands on training program will provide you with a solid foundation to build your career upon. We look forward to you joining Frenchman s Creek training program. At the end of this brochure we will provide you the contact information on how to apply. 3
Table of Contents The History of Frenchman s Creek 5 As you arrive 6 Our Club House 7 Our Dining 8, 9 Golf 10, 11 Tennis and Fitness 12 Beach Club 13 Locker rooms, Laundry, Administration, Housekeeping, FCTV 14 About the training program 15 Culinary 16 Golf 17 F&B 18 F&B - Special Events 19 Member Functions- International Trainee Night 20 Member Functions- Carnival & Circus 21 Member Functions- Golf Events 22 Member Functions- Creating Memories 23 More on Training 24, 25 Outside the Clock- Summer Picnic 26 Outside the Clock- Gatherings & Softball Team 27 Contact us 28 4
The History of Frenchman s Creek Beach and Country Club Since opening in January 1986, Frenchman s Creek, developed by Haft-Gaines and Associates, has become one of the leading country club communities of the world, with its array of amenities and concierge services. The community has 606 residences (custom estate homes, patio homes, villas and town homes) built on 770 acres around two of the most famous 18-hole championship golf courses in Florida. It is the only community in South Florida that offers a Beach Club, deep-water 130-slip marina on the Intracoastal, golf, tennis, spa and fitness amenities. The social clubs, golf courses, and tennis complex with the exception of the Yacht Club and Marina, were acquired by the membership from Haft-Gaines and Associates in March of 1991. Frenchman s Creek offers its members 36 championship golf holes, which are ranked among the finest courses in Florida by the Golf Club and Golf Week Magazines. Designed by Gardner Dickinson and Jack Nicklaus Golf Force Group, our courses present spirited play for the expert and novice players alike. Central to Frenchman s Creek s tennis program are 13 Har-tru tennis courts, lighted for night play and 6 Pickle Ball Courts and 2 Bocce Lanes. Members and guests enjoy a full schedule of golf and tennis lessons, clinic, tournaments and exhibitions. The magnificent bi-level Clubhouse structure (90,000 square feet) was originally designed by the Architectural Design Group built by Gerritt s Construction. In 2000, the clubhouse was renovated by Peacock & Lewis Architectural Company along with Weitz Golf Company and the interiors by Image Design. The Club features valet parking, a living room, men s and ladies locker room facilities, casual and formal dining rooms, outdoor patios, bars, lounges, card and conversation rooms, kitchen, administration and board rooms, accounting and property owners offices, golf pro shop, cart and bag storage, tennis pro shop and court registration facilities. Our 24,000 square foot stand-alone spa and fitness facility is open 24/7 and offers state-of-the-art equipment, personalized instruction and the latest beauty and spa treatments. The facility is equipped with free weights, television and stereo equipped cardio machines, Gyrotonic and Pilates equipment. Personal trainers and fitness instructors offer a wide -array of classes and custom-crafted individual instruction. Our diverse class offerings include, step aerobics, Yoga, Tai Chi, golf fitness, Zumba dance, spinning and water aerobics. With a tranquil, relaxing atmosphere and private treatment rooms, the Spa is the perfect place to unwind. Professional massage therapists provide everything from hot stone massage to general relaxation massage, both at the club and in your home. Facials, waxing treatments, manicures, pedicures and foot massages round out the personalized services. The Country Club, golf and tennis facilities are located off Donald Ross Road, east of Alternate A-1-A in Palm Beach Gardens. Our resort style ocean club The Beach Club is situated on Celestial Way in Juno Beach, a short distance from our main property. The Beach Club, opened in 1990, was designed by Steve/Kunik Architects and built by The Florida Group with interiors by Shatzi s Design Company. The Beach Club features valet parking, a swimming patio area, men s and ladies locker facilities, dining rooms, bar lounge, an open performing kitchen, and a boardwalk over the dunes to the ocean s edge. 5
As you arrive As you enter Frenchman s Creek property you will drive by a beautifully landscaped waterfall entrance and be greeted by our security department. As you continue your journey on Tournament Drive you will notice wildlife, breath taking landscape and our driving range before arriving at our magnificent clubhouse. 6
Our Clubhouse The entrance to our clubhouse is of quiet comfort and elegance. Our members can sit and enjoy the lobby, lounge or living room before they dine in one of our restaurants located with in the club house. Our clubhouse provides our members a choice of dining facilities from sports bar to fine dining and banquet facilities. 7
O ur Dining Main Dining Room (set for special event) The Grille Terrace The Grille Sports Bar 19th Hole Poolside Cafe Sports Bar 8
Our Dining At the main facilities at Frenchman s Creek, we offer a wide variety of dining facilities for our members to enjoy. We offer casual dining in our 19th Hole and Sports Bar, fine dining in our Grille Room and banquet facilities in our Main Dining Room and a Pool Side Cafe. Above the trainees are preparing for a white glove, synchronized dining service for special event at Frenchman s Creek, as part of their hands on training program. 9
Golf At Frenchman s Creek our members can play golf on two championship 18 hole golf courses. Visit our pro shop to purchase the latest golf equipment and fashions, arrange for private lessons or register for one of our tournaments. F or those individuals studying sports management, your hands on training program will include training in the golf staging area, as a caddie, as a ranger, at the practice range and in our pro shop. You will also have the opportunity to play with our pro s and members during employee member tournaments. 10
Golf Hands on training includes learning how to organize a golf event and be a part of our Member/ Guest or Member /Staff events. To make every golf event a memory we all work together. Pictures: Member & Staff golf event with BBQ to follow. 11
Tennis and Fitness and Spa Our tennis stadium overlooks our 16 Har Tru Tennis courts lighted for night play. Frenchman s Creek provides a state of the art fitness spa facility with a newly renovated resort style pool, a lap pool and its own café. Our hand on tennis training program allows you to work side by side with one of our tennis pros, working in the pro shop, learning how to merchandise, learning about court maintenance and the operations of a tennis tournament. In our Fitness Spa, your hands on training will include what it takes to operate and maintain a fitness spa. 12
B each Club Located just minutes from the club house, our Beach Club provides our members with private access to the beach. The Beach Club specializes in local seafood dishes where our members can enjoy their dining poolside or in the restaurant. 13
To further your training experience you may have rotations through Administration, Finance, Housekeeping, Locker Rooms, Accounting, Human Resources, Marketing or FCTV 14
About the training program During your twelve month HANDS ON TRAINING at Frenchman s Creek, you will be provided with the opportunity to: Learn how to study the change in clientele demographics Learn about their demands Learn your responsibility in anticipating the future Our training program will provide you with the knowledge and experience to become leaders in your industry. The accomplishments of our past trainees who have successfully completed this program have gone on to become Executive Chefs, Golf Professionals, Food and Beverage Directors, Marketing Executives, General Managers and owners of their own businesses. We welcome you to take on our training to help you succeed! Once you are selected to participate in this program, Frenchman s Creek will begin to work with you to coordinate the visa process which will allow you train with us. The steps to coordinate your visa are a lengthy and expensive process. To ensure your commitment to us, we request that if selected you adhere to the timeframes provided to you at each step of the process to ensure that your visa is processed timely. Failure to adhere to these deadlines may result in your application being suspended. 15
C ulinary Training Program Come and learn the American Cuisine in all our different outlets! Create the menu for the International Night and introduce your dishes to Special Events! Action Station Garde Manger Pastry Fine Dining Banquet Production Seafood Specialties Private Events 16
G O LF Tra ining Pro g ra m Caddie Bag Drop Outside Operations Golf Course Maintenance Golf Operations Pro Shop 17
1 Fo o d and Bevera ge Training Program 2 3 4 1 2 3 4 Food & Beverage Catering & Special Events Facilities and Housekeeping Administration You will have the opportunity to train in all of the restaurants from pool and b e a c h s i d e service to whiteglove formal dining. The opportunity is plentiful to e x p e r i e n c e c a t e r i n g a n d special events b o t h a t t h e clubhouse and in private functions at our members homes. E n j o y t h e opportunity get to k n o w t h e operational aspect of clubhouse, the concierge service and the facility management. E n c o m p a s s e s learning about P r o p e r t y Owners, F&B o f f i c e administration, reservations, and concierge services. 18
F & B - Special Events Main Dining Room at a Seafood Night Churrasco Night in the Beach Club Ball room Set up for a Special Dinner & dance Event These are just a few Events that we offer. You ll get to know your complete event calendar. 19
Member Functions - International Trainee Night One very special function to all our international trainees, our management and our members is the International Trainee Night. An evening entirely organized by the trainees. All departments work together to create this one of a kind evening. From the decorations, the set up, the reception, the dining to the show everything is prepared and organized by the trainees. Whatever you decide to create for this evening it is your evening. Past shows have included: SINGING, DANCING, SKITS, LOTS OF Fun & LAUGHTER 20
Member Functions- Carnival & Circus For our Holiday Season we set up special attractions for our members & their families, to create memories. 21
Member Functions Golf Events 22
Member Functions - Creating Memories The Frenchman s Creek staff is known for creating memories. So every person has an important role to provide. In the end we are not just setting up a function, we are creating a memory. Employees helping to make the Easter Egg Hunt a even bigger fun! As a snowman for the holidays they also give a smile on every child's face, young or old. 23
M ore on our training program... At Frenchman s Creek, we will provide classroom style training twice a week. As part of our hands on training program you are required to complete online quizzes through the ELEAP program. This will allow you to see your scores immediately and provide us feedback as to where you may need further instruction. We encourage your participation in our daily meetings. Your participation in our daily meetings help us help you gain further knowledge and understanding of how this operation works and will essentially help you gain a further working knowledge that will follow you everywhere in your career. Throughout the year, we have employee get-togethers which allow each of us to get to know one another on a personal basis from pizza parties, to holiday parties and summer picnics. Frenchman s Creek provides shared living accommodations which include a two bedroom two bathroom apartment where you will share with 3 others attending the training program. The apartment complex which houses our trainees offers swimming pools, a bbq area, and a fitness gym area. The apartment complex is located near shopping, recreational facilities, and public transportation. As part of your housing, Frenchman s Creek will provide a stipend for electric, and water and we will pay for basic cable and local phone service. Internet service is available as a shared cost between you and your roommates. Frenchman s Creek provides transportation from your apartment at scheduled pick up times and designated locations for pick up and will provide you transportation home after your shift. 24
More on our hands on training program... Weekly trainee classroom instructions, and hand on seminars conducted by one of our management team members. Annual Health & Wellness Program Employee Computer room to take ELEAP quizzes or to access the internet... Health and Wellness Fairs. 25
Off the Clock Employee summer picnic As a Job well done we all have a fun day for all Frenchman's Creek employees with Food, Drinks, Games and more. 26
Off the Clock Events & Gatherings outside your training. The employee's gather to spend some off-time together from Staff picnic, secret Santa, holiday party or our Frenchman s Creek Softball Team, as well as many other fun times shared by all. Soft Ball Game where FC competes against other country clubs. 27
For further information regarding our hands-on training program, please contact: Dellesa Johnson Human Resources Director Frenchman s Creek Beach & Country Club 13495 Tournament Drive Palm Beach Gardens, FL 33410 USA Phone: 001.561.273-2673 Fax: 001.561.624.8867 Email: djohnson@frenchmanscreek.com P lease visit our website at: www.frenchmanscreek.com use this link to go to our on-line application: www.frenchmanscreek.com/employment 28
For further information regarding our hands-on training program, please contact: Dellesa Johnson Human Resources Director Frenchman s Creek Beach & Country Club 13495 Tournament Drive Palm Beach Gardens, FL 33410 USA Phone: 001.561.868-6373 Fax: 001.561.624.8867 Email: djohnson@frenchmanscreek.com P lease visit our website at: www.frenchmanscreek.com use this link to go to our on-line application: www.frenchmanscreek.com/employment 29