The Registry Insider First Quarter, 2012 Manager s Message It is amazing how 10 years have flown by. We hear that when we talk about how our kids have grown up, how our gardens blossomed and how our relationships strengthened over time. We look back at all the wonderful experiences that transpired over that first decade and dream a little of what new and exciting things will happen over the next 10 years. That s exactly what is going on here at The Registry Collection program. We re celebrating 10 years of successfully sending members on dream vacations and we want you to celebrate with us. Throughout the year, our regional offices will be rolling out unique ways to celebrate. Stay tuned for more information specific to your region. We d love to hear from you about your favorite exchange vacation. We ll pick a few to feature in our newsletters and other communication throughout the year. I have been on the road visiting some of The Registry Collection properties and speaking with members about their experiences, desires and ways we can improve our service to you. At a recent visit to the Owners Club at Barton Creek HOA meeting in Austin, Texas, I had the pleasure of fielding questions and talking one on one with a dozen very active exchange members. What I heard in Austin echoed what members have been saying during my other visits: we love the program and our consultants. We d love to see more inventory in Europe and an easier way to navigate the website. I ll be making an announcement about our website shortly that will address member wishes most likely before the next edition of The Registry Insider so stay tuned. I always love to hear about how well our reservation consultants assist our members great customer service is the key to our success. As you ll read in this edition of The Registry Insider, we re happy to tell you about opportunities in Portugal, Croatia, Spain and Italy as well as in Dubai, Mexico and the US many of which are brand new to our program. Join us as we celebrate the first 10 years and an exciting future together. Enjoy the Newsletter, plan your next vacation, and send us your favorite exchange memory. But hurry you know how quickly 10 years can pass! Gregg Anderson Global Vice President The Registry Collection Program TABLE of CONTENTS 10th Anniversary Celebration Destination Property Spotlight Featured Collection Partner Sample Availability Member Testimonial Updates Q&A s Tips From Our Reservation Consultants 2 2 3 4 4 5 5 6 1
10th Anniversary Celebration Only a few weeks left! Enter by February 28th In celebration of 10 fabulous years of The Registry Collection program, United States and Canadian members* still have time to enter for a chance to win the first of four quarterly prizes. Visit www.trccelebration.com to register by February 28th for your chance to win a dream vacation at one of our many available affiliated properties (excluding all-inclusive destinations). This Grand Prize includes one-week accommodations for two, airfare, and an additional $1,000 gift card all compliments of The Registry Collection program. Sign in daily for more chances to win! To increase your chances of winning, you may enter once a day until February 28, 2012. Click on the link below to enter for your chance to be a Grand Prize winner. www.trccelebration.com Destination Property Spotlight Martinhal Beach Resort When nothing less than an oceanfront escape will do, The Registry Collection program offers an exquisite selection of luxury properties in sought-after coastal destinations around the world. On Portugal s unspoiled western Algarve coast, the historic port of Sagres has retained the natural, unspoiled charm of its traditional fishing villages. As a member of The Registry Collection program you have an opportunity to enjoy a luxurious stay in this enchanting corner of Europe. Martinhal Beach Resort Overlooking Martinhal Beach on the Algarve coast is an oasis of understated luxury and fresh Atlantic breezes. Set within the boundaries of a protected National Park, this 5-star beach resort offers a truly relaxing escape. Sun and splash in your choice of four swimming pools, or enjoy a round of tennis at the sports club. Workout at the fully equipped gym, take to the water for windsurfing and other water sports, or tee off at your choice of nearby golf courses. 2
Featured Collection Partner Fairmont Hotels and Resorts Offering an outstanding collection of premier hotels, Fairmont Hotels and Resorts are located in 60 world-class destinations around the globe. Known for its warm, engaging service and culturally rich experiences, Fairmont properties include London s The Savoy, New York s The Plaza, and Shanghai s Fairmont Peace Hotel often considered destinations in their own right. Dedicated to providing guests with authentic and memorable travel experiences, Fairmont properties boast award-winning spas, remarkable golf courses designed by some of the world s leading architects, and winter meccas created to impress the most seasoned ski and snowboard enthusiasts. And as a community and environmental leader, Fairmont Hotels and Resorts participate in responsible tourism practices and award-winning Green Partnership programs. Click here to learn more about Fairmont Hotels & Resorts. 3
Sample Availability When you want to view a quick list of properties currently available for exchange, visit the Sample Availability page on our website. Updated at the start of each business day, this helpful vacation planning tool gives you at-a-glance information on properties that are currently available for exchange. From our list of highlighted properties, The Registry Collection program is pleased to highlight three outstanding properties, each offering the finest in luxury vacation stays. To learn more about availability of these or any of our other properties, simply visit www.theregistrycollection.com and click on Current Sample Availability, or contact a Reservation Consultant. Fairmont Heritage Place, Zimbali, South Africa Fairmont Heritage Place, Acapulco Diamante, Mexico Quintas Private Residences, Brazil CLICK HERE for a full listing of resorts available from The Registry Collection program. Member Testimonial If you re looking for a wonderful way to share the joy of travel with family and friends, Guest Certificates are the perfect, all-occasion gift. William A., from Boise, Idaho, has been a member of The Registry Collection program since 2005. While his home resort is Hearthstone at Spring Mountain Ranch, and his last vacation with The Registry Collection program was at The Hemingways Private Residence Club, when he wanted to give his friends, Raymond and Wini T., a gift that they would truly enjoy, he thought immediately of presenting them with a Guest Certificate to the Villas at Trapp Family Lodge in Stowe, Vermont. This gracious, Alpine-style resort recalls the homeland of its Austrian owners, who were the inspiration for The Sound of Music. From the elegantly rustic residences and full range of activities available year round, to the beautiful, Vermont mountain setting, the Villas at Trapp Family Lodge are the perfect blend of luxury and tradition. William A. knew that a week at this truly extraordinary mountain retreat would be an unforgettable experience for them and he was right. When Raymond and Wini T. returned home, William said, they said that the Villas were a dream come true. They raved about how wonderful the people were and how beautiful the accommodations are. During their visit, Wini celebrated her 70th birthday and both Trapps also celebrated their 50th anniversary. The Registry Collection program helped us make a dream come true for this lovely couple and dear friends of ours. For them it was the trip of a lifetime! William A. Boise, Idaho Whether you would like to share your enjoyable travel experiences, or simply tell us how we re doing, The Registry Collection program welcomes your feedback and invites you to contact us. You may see your story published in a future edition of The Registry Insider! And for more information on the Guest Certificate option, we invite you to contact your Reservation Consultant. 4
Updates As a member of The Registry Collection program, you can always expect a diverse selection of vacation opportunities from our everexpanding portfolio. We are pleased to present you with eight new properties, each offering you the ultimate in luxury leisure accommodations. Explore the sunny shores of South Florida or Cabo San Lucas, or enchanting European destinations including Italy, Croatia, Malta and Tenerife. And for a taste of the truly exotic, we are proud to feature a newly affiliated property in Dubai. Where will your next travels take you? Enjoy! New Affiliates The Residences at Dubrovnik Sun Gardens - Croatia Enjoy spectacular, panoramic views of the Adriatic and Elafiti Islands, all just minutes from the UNESCO World Heritage city of Dubrovnik. Novaispania - Mexico Near the world-famous El Arco, where the Pacific meets the Sea of Cortes, enjoy a vast stretch of private Pacific beach and the ultimate in tranquility and exclusivity. Eloquence on the Bay - USA See South Florida at its best, with all the stylish allure of a world-class city including views of international yachts just beyond your door. Club Paradiso - Suites Dubai - UAE Cutting edge contemporary residential towers offer stunning views to the Arabian Sea, and are easy walking distance to a pristine sandy beach. Club Paradiso Podere San Filippo - Italy Comfort meets luxury at this fully restored 15th-century farmhouse with world-class interior design. Close to spectacular Florence and medieval Sienna. Club Paradiso Golden Sands - Malta Perched atop a bay front cliff and steeped in Mediterranean sophistication, Golden Sands commands the ultimate panorama over Malta s enchanting coastline. Club Paradiso Platinum Yachts - Spain Visit the neighboring island of La Gomera, cruise along Tenerife s rugged coastline to a secluded beach or simply unwind on the lavish deck with a glass of chilled champagne. Club Paradiso The Paramount - Spain Featuring a swim-up bar and spacious sun terraces, The Paramount is where elegance meets sophistication in the heart of Southern Tenerife. We invite you to explore availability details of these or any of our other properties. To learn more, a Reservation Consultants will be delighted to assist you. Q&A s Q: Whenever I call a Reservation Consultant to reserve a property, the property I want is not available for the date I want. How do I go about getting the vacation that I want? A: Many of confirmations made through The Registry Collection program are fulfilled through the wait list feature. During the process of booking limited-inventory properties during high-season weeks, The Registry Collection program wait list allows you to request your preferred property and time frame that you need. As soon as a week matching your request criteria is deposited, we will contact you and let you know. Our wait lists are satisfied basead on a first come, first served basis and can be requested up to a year in advance. Before you confirm an available vacation, you have 24 to 48 hours to discuss the hold with your traveling party. 5
Tips From Our Reservation Consultants Keep your vacation update your contact information The waitlist option is the most effective way to obtain your desired vacation request. When a requested vacation on the waitlist becomes available, members of The Registry Collection program have 48 hours to confirm the vacation. If you do not respond within that time, that property is released and automatically deleted from your waitlist. The best way to ensure that you are able to receive and confirm a vacation on the waitlist is to keep your contact information up-to-date. To keep the lines of communication open, it s a good idea to call your Reservation Consultant to check the main contact number that we have on file. Whether it s a home phone or a cell phone, make sure it s the best way for us to contact you. Also, if you travel frequently or maintain separate residences throughout the year, it is particularly important that you call your Reservation Consultant to update your main contact phone number as soon as it changes. If one of your waitlists match and notification by telephone is not feasible or possible, we will contact you via email instead. In this case it is important to have a current and correct email address on file and that you are able to access your email at all times. We want you to have the vacation of your dreams keeping your contact information up to date will go a long way toward helping to make it happen! Charlene D. Reservation Consultant The Registry Collection Program 6