Steve Cady Arena Guide We are thrilled that you have joined us to cheer on the Miami University RedHawks! Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. Please conduct yourself in an appropriate manner. Your actions reflect not only upon your individual character but upon the character of Miami University. Others will judge Miami University by the quality of their RedHawk Game Day experience. As RedHawks, it is essential to initiate and foster a welcoming environment for all. Alcohol Policy Alcohol will be served to those 21 years of age and older in the Goggin Club Lounge and Suites during home ice hockey contests. All alcohol must be purchased through Miami Catering. Patrons must present proper ID and consume all alcoholic beverages in the Club Lounge. Suite holders will have the opportunity to order their beverages in advance. Alcohol beverage service will stop at the end of the second intermission. Alcohol is not permitted in any other location in the Goggin Ice Center. Patrons found in violation of state or local laws or university policy regarding the consumption or distribution of alcohol may be removed from the arena and subject to arrest. Law Enforcement Officers enforce all applicable laws. Permitted Items The following items are permitted in Steve Coach Cady Arena: * Binoculars * Blankets * Cameras (still) with a lens 1 ft. or less * Cell Phones and Pagers * Bags (not oversized or backpacks) * Rain apparel (umbrellas must be in the down position) * Seat cushions * Small radios with headphones Prohibited Items As a general rule, any items that obstruct the view of other guests or that can be used as projectiles, that interfere with the comfort of other guests or are deemed inappropriate/hazardous by arena security are prohibited. The following items are prohibited in Steve Coach Cady Arena.
Alcohol Animals (except assistive animals for guests with disabilities) Audio Recording Equipment Alcoholic Beverage containers Backpacks, Oversized Bags Banners and Signs Outside Beverages Bicycles Cameras (still) with lens greater than 1 ft. incl. any camera stand Clothing with profane, inappropriate or abusive language Containers Computers/Laptops Confetti, streamers, glitter, balloons Food (persons with small children or medical infirmities may be exempt) Illegal Drugs Laser pointers Markers (permanent) and/or paint/dry Erase Boards Noisemaking devices Sticks or Poles Strollers and infant/car seats or carriers Sports Equipment Televisions Open Umbrellas Video Recording Equipment Weapons Wrapped Packages Guests are subject to visual inspection of person, parcels, bags, and clothing capable of concealing prohibited items. Guests may refuse inspections but management reserves the right to refuse entry. Changes in national, regional and campus security levels may affect security procedures. Prohibited Behavior Examples of prohibited behavior include, but are not limited to: throwing objects of any kind; demonstrating unruly behavior; attempting to enter the field of play; engaging in behavior that endangers the safety of student athletes, coaches, officials or other guests; attempting to climb the goal posts; removing turf; and/or taunting event staff, visiting teams and/or public safety officials. Consequences for guests exhibiting prohibited behavior may include, but are not limited to: loss of ticket buying privileges, ejection from the Arena, and/or arrest. The University reserves the right to not enforce, within the sole discretion of the University, prohibited behaviors based on the interests of public safety, operational or staffing considerations or any other consideration.
Tobacco Policy Smoking/tobacco use (including the use of e-cigarettes) is prohibited on the campus of Miami University. Solicitation/Literature Resale of tickets, setting up a promotional space and/or distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers, or any other written, printed and/or painted materials in or around Millett Hall without the permission of the Miami University Department of Athletics is prohibited. Groups need to submit in writing all pertinent information to Keanah Smith (smithka3@miamioh.edu) for approval. Requests need to be submitted no later than one week in advance of the desired time. STATEMENT ON OBSCENE/OBJECTIONABLE ATTIRE Miami University welcomes all ticketholders and students to University athletic events. Consistent with principles of good sportsmanship we establish high expectations for spectator conduct. Miami University prohibits persons from engaging in indecent, obscene and profane speech or wearing clothing with indecent, obscene or profane words or images while attending University athletic events. Miami University also strongly discourages any person from attending these events wearing clothing, or carrying accessories that objectify or denigrate any individual or class of people on the basis of their race, religion or ethnicity, etc. (e.g. wearing feathers.) You may be asked to remove the obscene/objectionable attire/accessory or leave the event. ARENA FACTS The Goggin Ice Center was named after former Miami University vice-president Lloyd Goggin. Two NHL-size (200'x 85') sheets of ice are the focal point of the Ice Center. The 3,200-seat Steve Coach Cady Arena, includes 2,800 reserved lower-bowl seats, 102 club seats, four opera boxes and six private suites. With standing room included, the Steve Coach Cady Arena has a capacity of nearly 3,700. For an institution with a nationally-prominent NCAA Division I hockey team and two national championship synchronized skating teams, all of which pride themselves on being a "family," there was only one way to go about building a new $34.8-million state-of-the-art arena by keeping it in the family. From the building's conception in early 2002, Miami University has made it a point to embrace the history of its hockey and skating programs in the creation of what is certainly one of the finest. The Goggin Ice Center serves the Miami University and Oxford communities. If you are interested in participating in 'Learn to Skate', 'Junior RedHawks Hockey', 'Public Skating', or any other program offered through the Goggin Ice Center, please contact the Goggin administrative staff at 513-529-9800. They can assist you with any question you have related to facility programming or renting the ice.
FAN ZONE ATMs There is a PNC Bank ATM located in the Goggin Ice Center in the lobby across from the skate shop. Concessions Concessions are located throughout the arena on game day. Cash, credit cards and meal plans are accepted at all locations. We offer a wide variety of concession foods along with our Starbucks coffee stand. Our entrée items include Montgomery Inn BBQ sandwiches and fresh made individual pizzas. Concessions offers many snack items and a variety of bakery goods to enhance your visit to the Goggin Ice Arena. In-game Promotional Contests Fans/Students are selected at random to participate in any in-game promotional contest (no advance predetermined selection available). To increase your chances of being selected, arrive early to the game and wear Miami RedHawk gear. Those wearing merchandise from other teams (collegiate or professional) will not be chosen! Elevators The elevator in the Goggin Ice Center is located in the Lobby (Campus Ave. Entrance) by the First Aid Room and vending machines and in the Hall of Fame area. Exit/Re-entry Re-entry is not allowed at Goggin Ice Center. Family Restrooms There are family restrooms in Steve Coach Cady Arena. Please ask your usher for directions to the nearest one. First Aid First aid stations are located in the Lobby (Campus Ave. Entrance) by the Elevator and vending machines and on the concourse level behind Section 11. Gate Openings The gates of the Goggin Ice Center open 1 hour prior to puck-drop. Please be in your seats prior to start time so as not to distract the athletes or other guests. Unless otherwise announced, home games begin as dictated by the published schedule and there will be no refunds due to time changes. Game times are subject to change.
For updated information on game changes, weather issues, general fan information or to leave a question or comment, please email ica-gameops@miamioh.edu. Guest Services Please contact any usher or event staff member with a complaint or issue. If you would like to contact the Game Operations department please email ica-gameops@miamioh.edu. Hockey Fan Experiences Whether it's entertaining key clients, associates, rewarding company employees or hosting your student organization, Miami University athletic events are the ideal option. We can coordinate your next group outing, to enjoy high speed action and extreme group fun. Group experiences are subject to ticket availability. For further information or to book one of the Hockey Fan Experiences, please contact the Department of Fan, Campus & Community Engagement at 513-529-1743. - Red Lounge - Red Pitt - Section 3 - Hospitality Suites - Zamboni Rides - Intermission Performance - Jr. RedHawks Kids Club Lost and Found Lost and Found is located at the Skate Shop Lobby Desk (Campus Ave. Entrance). All unclaimed items will be turned into the Miami University Police Department at the end of the game. Mascot Swoop is the official mascot of the Miami University Athletics. To request a Swoop appearance at your event, please contact the Miami University Department of Fan, Campus & Community Engagement at 513-529-1743 for more information. Medical Emergency If assistance is needed for a medical emergency, please contact the nearest uniformed emergency medical technician, usher, concession worker, or law enforcement officer, or go to the nearest First Aid Room. First Aid Rooms are located in the Lobby (Campus Ave. Entrance) by the Elevator and vending machines, and on the concourse level behind Section 11. Promotional Items/Dates The Miami RedHawks give away a variety of promotional items at designated games throughout the season. Promotional items have individual restrictions (e.g. first 2000 guests, ages 14 and under, Miami students, etc.) and dates. The items are subject to change without prior notice. A game ticket does not guarantee the holder
a promotional item. Promotional items are distributed one per person with no exceptions. Learn more about promotional dates at www.muredhawks.com and click Fan Zone. Pucks Miami Fans, hockey pucks often leave the ice surface at great speed. Please follow the puck and stay alert at all times. Questions If you have any questions please email us at ica-gameops@miamioh.edu or by mail at Miami University Game Operations, 230 Millett Hall, Oxford, Ohio 45056. If you have questions on game day we can help you at any of our Guest Services locations. For ticketing questions see Ticket Sales. Radio Broadcasts RedHawk Ice Hockey Games are broadcasted live on the following stations: WKBV-1490am & 100.9FM Richmond WMOH-1450am Hamilton Red & White Club Funding scholarships for Miami student-athletes. Your gift DOES make a difference! The Red & White Club is the official fundraising organization that supports Miami University student-athlete s annual scholarship needs. Active membership starts at $100 each year. In addition to supporting studentathlete scholarships, members can receive exclusive benefits, including special event invitations, priority seating, parking and postseason ticket opportunities that can be found at www.forloveandhonor.org/rwc. For more information about the Red & White Club, call (513) 529-8097 or email RWClub@MiamiOH.edu. As a Red & White Club member, you can be proud of your investment! Your gift DOES make a difference in the lives of Miami student-athletes. For more information call us at (513) 529-8097 or visit www.muredhawks.com under the heading Development. Scoreboard Greetings To make that special event more memorable, fans may request a scoreboard message for a fee. Send your requests in writing to Miami University Department of Fan, Campus & Community Engagement Scoreboard Message, 230 Millett Hall, Oxford, Ohio 45056 or call 513-529-0402. Please allow at least three weeks lead time prior to the game desired. Bear in mind the number of messages per game is limited and are available on a first come first served basis. Security Uniformed law enforcement personnel are stationed throughout the arena. In the case of a security incident, notify a uniformed employee and/or nearest uniformed law enforcement officer.
Social Media Become a fan of Miami RedHawks on Facebook (Facebook.com/MiamiRedHawks) for promotions, giveaways, and up to date information on Miami Athletics. In addition to liking Miami s Facebook page, for the latest information and happenings in Miami University Athletics, be sure to follow @Miami RedHawks on Twitter. Ushers Ushers are located at the entrance to each seated section and are available to help you find your seats and provide assistance. Ushers will be wearing black Miami sweater vests or Event Staff jackets. Game Day programs are also available at each entrance to Steve Coach Cady Arena. TICKETS The Goggin Ice Center Ticket Office is located in the main lobby of the arena, off of the Campus Avenue Entrance. The ticket office opens one hour prior to the game time, and closes five minutes into the second period. The Goggin ticket office is NOT open during normal business hours. For all other ticketing information, please contact the Athletic Ticket Office, 220 Millett Hall (513) 529-4295. The main Athletic Ticket Office at Miami University is located in the South Concourse of Millett Hall at the South Entrance. Visitor parking for ticket office guests is available at the meters in the east parking lot of Millett Hall off Bonham Rd. Hours of Operation: (Millett Office Only) Monday Friday 10:00 AM 6:00 PM August December 10:00 AM 5:00 PM December July Tickets can be purchased by calling 1-866-MUHAWKS (684-2957) or (513) 529-HAWK (4295) or by going online at www.muredhawks.com Day of event tickets can be purchased at either ticket locations (Millett Hall from 10 AM 5 PM or at Goggin Ice Center 1 hour prior to puck drop) until sold out. Online tickets can be purchased until 3 hours prior to puck drop or until sold out. Tickets can be purchased via cash, check, or credit card, if tickets are available. Tickets cannot be refunded or replaced if lost, stolen, or destroyed. Children over 2 years of age must have a ticket for admission. Please have your ticket stub available at all times. *Follow the Miami Athletic Ticket Office official Twitter Account for updated ticket availability information @RedHawktix
Babies/Toddlers Tickets Fans age 2 and under may be admitted to Miami Ice Hockey games without a ticket. However, they must sit in the lap of an accompanying adult. Handicap Accessible Entrance/Seating Guests with a handicap or in a wheelchair should enter the Goggin Ice Center at the Campus Avenue Entrance. Ushers are available to provide you with any additional assistance. Handicap accessible seating can be obtained by visiting the Goggin Ticket Office on game day or by calling the Miami Athletic Ticket Office during normal business hours at (513) 529-4295. Student Accessible Seating is located in Sections 19-20. Credit Card Policy All major credit cards are accepted. Lost/Stolen Game Tickets Please remember that game tickets are like money and should be secured like cash. Contact the Athletic Ticket Office for more information at (513) 529-4295 or go to the North Lobby Ticket Office on game day. The Miami Athletic Ticket Office can only work with the original purchaser regarding lost/stolen tickets. Refund Policy No refunds or exchanges are given for RedHawks Tickets. Please contact the Athletic Ticket Office for more information by calling 1-866-MUHAWKS (684-2957) or (513) 529-HAWK (4295). Seating Chart The Student Seating Section is a first-come/first-served section. Only current Miami University-Oxford Campus students are permitted to sit in these sections. The student seating sections are located on the North End of Steve Coach Cady Arena (Sections 1, 2, 3, 15, 16, 17, 18, 19, 20, 21, and 22). Students must present a valid Miami University (Oxford) Student ID for admittance (no white ID s will be allowed). During official University Breaks. Some Student Sections will be sold to the general public. Student Accessible Seating is located in sections 19-20. Ushers are available for those needing assistance. Ticket Exchange Can t make a game? Donate your tickets back to the Miami Athletic Ticket Office and receive gift-in-kind credit for the tickets if notification is given 24 hours in advance of the game.
Will Call Tickets can be dropped off or picked up (with a valid state photo ID) at the Goggin Ticket Office 1 hour prior to puck drop or during normal business hours at the Millett Ticket Office. Please do not drop Will Call off at the Skate/Pro Shop. NATIONAL COLLEGIATE HOCKEY CONFERENCE The NCHC was formed by like-minded institutions under the principles of overall institutional commitment to Division I hockey, a high level of competitiveness, national exposure, and a strong history and tradition with the hockey program. The NCHC was officially founded on July 13, 2011. The six founding members are Colorado College, Denver, Miami, Minnesota Duluth, Nebraska Omaha and North Dakota. On Sept. 22, 2011, St. Cloud State and Western Michigan joined the NCHC to complete the eight-team league. The home of the NCHC headquarters at the historic Penrose House in Colorado Springs, Colorado. DIRECTIONS Steve Coach Cady Arena at the Goggin Ice Center is located at 610 S. Oak St., Oxford, OH 45056. On game day select streets may be blocked or have traffic control officers giving directions. Please follow the signs and directions for your appropriate venue and parking lot. Below are detailed driving directions to the Miami University campus. From Cincinnati/Northern Kentucky International Airport: I-275 West (I-275 crosses the Ohio River from Kentucky into Indiana, then into Ohio) approx. 30 miles to US-27 North (Colerain Ave.) proceed north on US- 27 approx. 22 miles to Oxford. At the south end of Oxford, turn left on Chestnut St. and proceed west approx. 0.25 mile to Oak St. Turn right on Oak St. and proceed north approx. 0.25 mile to arena on the left. From Toledo: I-75 south approx. 140 miles to I-70 West. Proceed west on I-70 approx. 24 miles to US-127 (exit 10). Turn left on US-127 and proceed south approx. 24 miles to Rt-73 West (Trenton-Oxford Road). Proceed west on Rt-73 (Trenton-Oxford Rd.) approx. 7 miles to Patterson Ave. in Oxford. Turn left on Patterson Ave (US-27) and proceed south approx. 0.5 miles to Chestnut Street. Turn right on Chestnut St. and proceed west approx. 0.25 miles to Oak Street. Turn right on Oak St. and proceed north approx. 0.25 miles to arena on the left. From Columbus: I-70 west approx. 65 miles to US-127 South. Proceed south on US-127 approx. 24 miles to Rt-73 West (Trenton-Oxford Road). Proceed west on Rt-73 (Trenton-Oxford Rd.) approx. 7 miles to Patterson Ave. in Oxford. Turn left on Patterson Ave (US-27) and proceed south approx. 0.5 miles to Chestnut Street.
Turn right on Chestnut St. and proceed west approx. 0.25 miles to Oak Street. Turn right on Oak St. and proceed north approx. 0.25 miles to arena on the left. From Cleveland: I-71 south approx. 125 miles to I-270 West (exit 119B). Proceed west on I-270 (by-pass around Columbus) approx. 17 miles to I-70 (exit 8). Proceed west on I-70 approx. 65 miles to US-127 South. Proceed south on US-127 approx. 24 miles to Rt-73 West (Trenton-Oxford Road). Proceed west on Rt-73 (Trenton-Oxford Rd.) approx. 7 miles to Patterson Ave. in Oxford. Turn left on Patterson Ave (US-27) and proceed south approx. 0.5 miles to Chestnut Street. Turn right on Chestnut St. and proceed west approx. 0.25 miles to Oak Street. Turn right on Oak St. and proceed north approx. 0.25 miles to arena on the left. From Indianapolis: I-70 east approx. 68 miles to US-27 South (Richmond, IN exit). Proceed south on US-27 approx. 30 miles through Oxford (right on College Ave. and left on High St.) to Campus Avenue. Turn right on Campus Ave. and proceed south approx. 3 blocks to Spring Street. Turn left on Spring St. and proceed east approx. 2 blocks to Oak Street. Turn right on Oak St. and proceed south approx. 0.2 miles to arena on the right.
PARKING Hockey Game Day Parking Please utilize the parking garage on Campus Ave. Season Ticket Holders Parking Season Parking Passes are available for purchase. Contact the ticket office at (513) 529-4295 for details and locations. Parking passes cannot be replaced. (See starred locations on map). Miami Parking Policy: Miami University is not responsible for damage to or theft from motor vehicles or bicycles parked, stored, or operated on University property. A permit is required to park in a University parking lot or on a University drive at all times, except as noted in these regulations. No permit is required for daytime parking in the garages or at parking meters; fees for facility use must be paid. A permit is required to park on city streets that run through or adjoin campus from 7:00 a.m. to 6:00 p.m., Monday through Friday. At other times a permit is not required to park on city streets that run through or adjoin campus. The full text of Miami s parking regulations is available online at www.miamioh.edu/parking/policies/. Parking permits should be clearly displayed from the rearview mirror of the vehicle to assist parking lot attendants in directing them to the proper lots. Permits should be displayed at all times to avoid being ticketed or towed. All drivers should be alert to instructions from the uniformed police officers and parking lot attendants directing traffic. Patrons are reminded that Miami University s parking regulations apply on game day and that they will not be directed to park illegally. Illegally or improperly parked vehicles (i.e., parked in fire
lanes, at the end of aisles, where signs prohibit parking and in any other illegal location) will be ticketed and may be towed. If you are unable to find a legal parking space, please see a parking attendant for assistance. All parking at Miami University is available on a first-come, first-serve basis. Spaces may not be reserved for later arriving vehicles unless authorized by the Miami Athletic Department. Overnight parking is prohibited in all Miami University game-day parking lots and parking garage. Vehicles are allowed to park in one designated space. Please be considerate of other fans trying to park in the lot. Fans may not display flags, balloons or signs more than 20 feet in the parking lot and also may not undertake any promotional, advertising or marketing activities in the Miami University lots without written authorization from the Athletic Department. **Parking lots open 1.5 hours prior to puck drop.**