Section 12. Information Technology (IT)

Section 12 Information Technology (IT) Key findings in the Information Technology (IT) performance measures reported optimistic changes in the respective IT environments for cities and counties alike. For example: In terms of server virtualization (PI Group IT030), more than 90% of the reporting cities show continued increase in virtualized servers. This transition typically leads to less labor, less physical space, less energy and far greater agility and responsiveness. For the most part, counties have been leading the way in this transition and as a result show only about 50% activity in expanding the deployment of server virtualization for the 2011-2012 reporting period. With regard to desktop virtualization (PI Group IT028), we see movement in cities and counties; however, counties continue to be more aggressive with the adoption of virtualization at the desktop primarily as a matter of scale. The larger the organization, the greater the chance that the economies of scale for hardware replacement, server virtualization and bandwidth optimization; all of which can ensure the success of this architectural change. Four out of seven counties are pursuing the benefits of these changes, while only three of fifteen cities are in the process of transitioning. A measure to be addressed in the coming year or two is a new definition for PI Group IT031 regarding outsourced server support. The outsourcing of server management is being eclipsed by the cloud solutions in which the outsourcing is not simply for infrastructure support, but for fully-functional applications. Of concern for further study are the percentage ranges attributable to IT budgets and the number of IT staff per organization. We capture this data under PI Group IT010f Percentage of Organization's O&M Budget Attributable to the IT Department and PI Group IT012f Percentage of FTEs in the Organization's IT Service Population that are attributable to the IT Department. These indices can be much more beneficial to cities and counties as reflections, even predictors of performance capabilities. November 2014 12-1

PI Group IT002 - City Short Name Total IT Department O&M Expenditures for the Past Year Description For the fiscal year that ended last September, the actual total cost incurred for O&M (Operating and Maintenance) expenditures related to salaries, overtime and benefits; non-capitalized hardware and software; equipment and facility leases; supplies, vendor maintenance, software license fees, communications costs, advisory consultants (e.g., strategic planning), non-advisory consultants (e.g., programmers or technical staff) and interns; professional development, subscriptions, memberships, travel and training attributed to the IT Department budget. NOTE: If IT responsibilities are distributed among various departments or if employees assigned to support IT have been incorporated into the staffing of a department with a function different from IT and are performing "IT Services", provide the aggregated total amount of expenditures. City of Cape Coral $3,481,092.00 $3,942,400.00 $3,821,660.00 City of Coral Springs N/A $2,687,017.00 $2,714,483.00 City of Lakeland $11,600,080.00 $13,488,357.00 $16,629,144.00 City of Leesburg $1,786,111.00 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar $1,589,831.79 N/A N/A City of New Smyrna Beach $366,032.26 $338,537.00 $459,648.00 City of North Miami Beach N/A $858,848.00 N/A City of Ocala $2,221,490.00 $2,493,284.00 N/A City of Ormond Beach N/A N/A N/A City of Oviedo $839,872.23 $1,099,581.00 $1,051,895.00 City of Pinellas Park $1,809,410.60 $1,866,038.80 $1,621,409.00 City of Plant City $386,055.95 $371,543.30 $313,074.58 City of Pompano Beach $1,853,810.00 $1,865,243.00 $1,774,116.00 City of Port Orange N/A N/A $1,594,282.00 City of Port St. Lucie N/A $1,872,812.00 $1,851,405.00 City of Tallahassee $17,945,801.00 $16,970,892.00 $17,717,434.00 City of Tamarac $1,278,624.80 $1,507,690.36 $1,483,065.47 City of Vero Beach N/A $667,482.95 $632,557.00 City of Winter Park $1,206,574.32 $1,219,820.00 $1,089,520.00 City of West Palm Beach $6,189,574.20 $5,912,241.49 $6,484,117.50 November 2014 12-2

PI Group IT002 - County Short Name Total IT Department O&M Expenditures for the Past Year Description For the fiscal year that ended last September, the actual total cost incurred for O&M (Operating and Maintenance) expenditures related to salaries, overtime and benefits; non-capitalized hardware and software; equipment and facility leases; supplies, vendor maintenance, software license fees, communications costs, advisory consultants (e.g., strategic planning), non-advisory consultants (e.g., programmers or technical staff) and interns; professional development, subscriptions, memberships, travel and training attributed to the IT Department budget. NOTE: If IT responsibilities are distributed among various departments or if employees assigned to support IT have been incorporated into the staffing of a department with a function different from IT and are performing "IT Services", provide the aggregated total amount of expenditures. Brevard County N/A $5,887,638.29 N/A Broward County $20,507,418.00 $20,248,764.00 $21,013,632.00 Charlotte County N/A N/A $3,778,341.00 Collier County $5,709,101.00 $5,544,218.00 $5,227,394.00 Hillsborough County $8,196,817.00 $7,782,887.00 $18,133,984.00 Marion County $2,591,253.00 $2,914,831.80 $2,400,912.50 Martin County $6,677,782.00 $6,499,652.00 $6,922,771.00 Miami-Dade County $124,664,640.00 $120,045,352.00 $128,460,000.00 Okaloosa County N/A $1,725,820.00 $1,676,052.18 Orange County $13,340,000.00 $13,082,565.00 $14,372,787.00 Pasco County N/A $6,821,234.00 $6,282,248.00 Pinellas County $22,937,644.00 $23,307,472.61 $20,916,940.00 Polk County N/A $6,722,126.00 $6,571,803.00 Seminole County $6,062,307.38 $6,062,307.38 N/A TOHO Water Authority N/A N/A $1,980,377.44 General Ledger November 2014 12-3

PI Group IT003 - City Short Name Total Organization Net Operating Expenditures Description The actual net operating expenditures, including budget year-end amended net O&M (Operating and Maintenance) expenditures for the organization. Do not include double-count expenditures for internal charge-back systems within organization, including central service charges, IT charge backs to departments, etc. City of Cape Coral $286,347,819.00 $296,293,636.00 $318,644,125.00 City of Coral Springs N/A $138,490,165.00 $138,354,495.00 City of Lakeland $498,219,130.00 $462,173,510.00 $460,375,512.00 Data for 2011/12 was incorrect. It has been corrected this year. City of Leesburg $146,589,037.00 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar $120,939,548.00 N/A N/A City of New Smyrna Beach $31,512,589.00 $28,518,640.00 $31,126,657.00 City of North Miami Beach N/A $58,654,119.00 N/A City of Ocala $11,145,465.00 N/A $0.00 City of Ormond Beach N/A N/A N/A City of Oviedo $61,084,765.00 $64,217,248.00 $51,929,627.00 City of Pinellas Park $80,406,841.00 $81,484,288.00 $83,292,482.00 City of Plant City $47,265,275.00 $39,059,849.92 $41,625,536.00 City of Pompano Beach $197,867,193.00 $163,844,131.00 $181,086,712.00 City of Port Orange N/A N/A $67,447,674.00 City of Port St. Lucie N/A $43,025,966.00 $44,550,704.00 City of Tallahassee $726,870,989.00 $640,933,594.00 $689,214,818.00 City of Tamarac $74,462,647.00 $73,165,482.00 $96,287,799.00 City of Vero Beach N/A $111,500,000.00 $108,576,341.00 City of Winter Park $98,999,364.00 $94,182,743.00 $98,229,484.00 City of West Palm Beach $223,167,821.00 $237,684,598.00 $250,075,023.00 November 2014 12-4

PI Group IT003 - County Short Name Total Organization Net Operating Expenditures Description The actual net operating expenditures, including budget year-end amended net O&M (Operating and Maintenance) expenditures for the organization. Do not include double-count expenditures for internal charge-back systems within organization, including central service charges, IT charge backs to departments, etc. Brevard County N/A $322,061,783.60 N/A Broward County $3,300,459,630. 00 $2,048,082,950. 00 $2,175,088,345. 00 Charlotte County N/A N/A $337,011,108.00 Collier County $371,220,183.00 $360,644,215.00 $372,048,834.90 Hillsborough County $1,561,900,000. 00 $1,523,100,000. 00 Marion County $162,245,484.91 $161,448,413.00 $167,995,030.00 Martin County $329,330,861.00 $329,330,861.00 $361,098,380.00 Miami-Dade County $3,725,087,000. 00 Okaloosa County N/A $261,624,931.00 $257,241,963.00 Orange County $996,200,000.00 $924,762,469.00 $1,065,982,789. 00 Pasco County N/A $504,498,569.00 $518,188,446.61 Pinellas County $1,079,186,400. 00 N/A $1,251,070,050. 00 $865,908,991.00 Previous Years' Incorrectly Reported Total County Budget N/A $1,018,488,000. 00 Polk County N/A $329,590,402.00 $326,067,075.00 Seminole County $195,011,738.00 $209,742,538.00 $203,974,933.00 TOHO Water Authority N/A N/A $71,744,000.00 CAFR P-12 November 2014 12-5

PI Group IT004 - City Short Name Total Number of IT Department Employee FTEs for the Past Year Description For the fiscal year that ended last September, the actual total number of Full-Time Equivalent IT Department employees based on total hours worked by each full time employee at 2,080 hours per full-time employee, plus the actual number of overtime hours, plus the actual number of hours worked by part time employees, divided by 2,080 hours. Note: This definition of "employee" does not include interns or non-advisory consultants (e.g., programmers or technical staff). City of Cape Coral 24 24 23 City of Coral Springs N/A 20.4 20.2 City of Lakeland 78 79 82 City of Leesburg 11.5 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 15 N/A N/A City of New Smyrna Beach 2 2 2 City of North Miami Beach N/A 6 N/A City of Ocala 17 17 15 City of Ormond Beach 3 3 N/A City of Oviedo 6 6 5 City of Pinellas Park 11 11 12 City of Plant City 5.21 4 4 City of Pompano Beach 9 9 9 City of Port Orange N/A N/A 11 City of Port St. Lucie N/A 16 19 City of Tallahassee 84.25 85 83 City of Tamarac 7.5 7.5 8 City of Vero Beach N/A 6.6 6.6 City of Winter Park 7.5 7.5 7.5 City of West Palm Beach 33.5 33.5 31.5 The City of Vero Beach has employees who are classified as full time but work only 37.5 hrs/week or 1,950 hours per year. The calculation of FTEs for benchmarking purposes is at 2,080 hours per year, in order to be comparable to FTEs in other jurisdictions. As a result, the number of FTEs will be smaller than the number of full time positions in our adopted budget. November 2014 12-6

PI Group IT004 - County Short Name Total Number of IT Department Employee FTEs for the Past Year Description For the fiscal year that ended last September, the actual total number of Full-Time Equivalent IT Department employees based on total hours worked by each full time employee at 2,080 hours per full-time employee, plus the actual number of overtime hours, plus the actual number of hours worked by part time employees, divided by 2,080 hours. Note: This definition of "employee" does not include interns or non-advisory consultants (e.g., programmers or technical staff). Brevard County N/A 39 N/A Broward County 152 161 152 Charlotte County N/A N/A 30 Collier County 37.8 37.8 38 Hillsborough County 83 83 83 Marion County 22 22 22 Martin County 34 34 34 Miami-Dade County 553 585 531 Positions were vacated by retirement and were not filled due to budgetary constraints. Okaloosa County N/A 20 20 Orange County 149 149 155 Pasco County N/A 57.86 59.9 Pinellas County 154 147 145.5 Polk County N/A 58 58 Seminole County 38 40 40 TOHO Water Authority 8 10 12 Director, Network Manager, Database Administration, System Program Analyst, GIS Mgr, to GIS Techs, One GIS Analyst,, one GIS Intern, Network Eng, Jr Network Eng, and one Help Desk Analyst November 2014 12-7

PI Group IT005 - City Short Name Total Number of Organization FTEs in the IT Service Population Description For the fiscal year that ended last September, the number of employees supported by the IT Department. An "organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. Note: This definition of "employee" does not include interns or non-advisory consultants (e.g., programmers or technical staff). City of Cape Coral 1,486 1,505 1,513 City of Coral Springs N/A 953.4 967.8 City of Lakeland 2,370 2,348 2,360 City of Leesburg 430 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 943 N/A N/A City of New Smyrna Beach 214 221 221 City of North Miami Beach N/A 287 N/A City of Ocala 678 533 532 City of Ormond Beach N/A N/A N/A City of Oviedo 316 279.84 346 City of Pinellas Park 479 457 437 City of Plant City 353.37 296.21 327.54 City of Pompano Beach 713 712 711 City of Port Orange N/A N/A 393 City of Port St. Lucie N/A 964.5 968 City of Tallahassee 2,716 2,800.58 2,810.58 City of Tamarac 383 392 396.7 City of Vero Beach N/A 289 289 City of Winter Park 525 578 561.82 City of West Palm Beach 1,489.3 1,461.3 1,433.3 City of Tamarac FTEs: 371.7; Town of Southwest Ranches FTEs: 25 User counts for 2011-2012 were derived from 2012-2013 data during last year's initial input; therefore ci.ver.it005 will be the same for FY 2011-2012 and FY 2012-2013. November 2014 12-8

PI Group IT005 - County Short Name Total Number of Organization FTEs in the IT Service Population Description For the fiscal year that ended last September, the number of employees supported by the IT Department. An "organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. Note: This definition of "employee" does not include interns or non-advisory consultants (e.g., programmers or technical staff). Brevard County N/A 2,020 N/A Broward County 5,492 6,469 6,536 Charlotte County N/A N/A 1,843 Collier County 1,625.4 1,670 1,628 Hillsborough County 4,955 4,936 4,638 Marion County 1,510.3 1,509.2 1,499 Martin County 2,000 2,000 2,000 Miami-Dade County 27,644 26,505 28,264 Okaloosa County N/A 884 847 Orange County 7,131 7,759 7,743 Pasco County N/A 3,802.37 N/A Pinellas County 2,587 N/A 5,525 Polk County N/A 1,957 1,957 Seminole County 2,774 2,774 2,785 TOHO Water Authority 230 245 253 All active employees Further consolidation of common enterprise services to central IT (Business Technology Services) from Elected Officials and Constitutionals. The most common of all BTS provided enterprise services is Network and telephony. Significant increase attributable to implementation of VOIP telephone system and inclusion of the Sheriff. November 2014 12-9

PI Group IT006 - City Short Name Total Number of IT Customer Satisfaction Survey Respondents for the Past Year Description For the fiscal year that ended last September, the number of individuals that submitted satisfaction surveys for services provided or managed exclusively by the IT Department. City of Cape Coral 78 59 198 City of Coral Springs N/A 252 210 City of Lakeland N/A N/A N/A City of Leesburg N/A N/A N/A City of Lake Worth N/A N/A N/A City of Miramar N/A N/A N/A City of New Smyrna Beach N/A N/A N/A City of North Miami Beach N/A N/A N/A City of Ocala 305 481 497 City of Ormond Beach N/A N/A N/A City of Oviedo N/A N/A N/A City of Pinellas Park N/A 0 0 City of Plant City N/A N/A N/A City of Pompano Beach N/A N/A N/A City of Port Orange N/A N/A N/A City of Port St. Lucie N/A 290 540 City of Tallahassee 2,299 787 626 City of Tamarac 47 63 N/A City of Vero Beach N/A 851 704 City of Winter Park 54 N/A N/A City of West Palm Beach 1,203.6 7,263 5,546 November 2014 12-10

PI Group IT006 - County Short Name Total Number of IT Customer Satisfaction Survey Respondents for the Past Year Description For the fiscal year that ended last September, the number of individuals that submitted satisfaction surveys for services provided or managed exclusively by the IT Department. Brevard County N/A 248 N/A Broward County 2,612 3,069 3,204 Charlotte County N/A N/A 193 Collier County N/A N/A N/A Hillsborough County 1,904 1,942 698 Marion County 267 236 237 Martin County 7,518 7,099 3,179 Miami-Dade County 39,135 3,048 N/A Okaloosa County N/A 817 12 Orange County N/A N/A N/A Pasco County N/A 481 598 Pinellas County 24,887 4,261 6,243 Polk County N/A N/A N/A Seminole County N/A N/A N/A TOHO Water Authority N/A N/A N/A PI Group IT007 - City Short Name Total Number of IT Customer Satisfaction Survey Responses Rating IT Department Customer Satisfaction as "Good" or "Excellent" for the Past Year Description For the fiscal year that ended last September, the number of individuals in the organization that responded to the internal satisfaction survey for services that are provided or managed exclusively by the IT Department. City of Cape Coral 69 48 195 City of Coral Springs N/A 227 186 City of Lakeland N/A N/A N/A November 2014 12-11

City of Leesburg N/A N/A N/A City of Lake Worth N/A N/A N/A City of Miramar N/A N/A N/A City of New Smyrna Beach N/A N/A N/A City of North Miami Beach N/A N/A N/A City of Ocala 259 463 482 City of Ormond Beach N/A N/A N/A City of Oviedo N/A N/A N/A City of Pinellas Park N/A N/A 0 City of Plant City N/A N/A N/A City of Pompano Beach N/A N/A N/A City of Port Orange N/A N/A N/A City of Port St. Lucie N/A 285 530 City of Tallahassee 799 787 610 City of Tamarac 42 60 N/A City of Vero Beach N/A 837 696 City of Winter Park 50 N/A N/A City of West Palm Beach 427 3,940 290 PI Group IT007 - County Short Name Total Number of IT Customer Satisfaction Survey Responses Rating IT Department Customer Satisfaction as "Good" or "Excellent" for the Past Year Description For the fiscal year that ended last September, the number of individuals in the organization that responded to the internal satisfaction survey for services that are provided or managed exclusively by the IT Department. Brevard County N/A 202 N/A Broward County 2,517 2,972 3,123 Charlotte County N/A N/A 169 Collier County N/A N/A N/A November 2014 12-12

Hillsborough County 528 1,591 692 Marion County 261 231 232 Martin County 7,142 6,815 3,020 Miami-Dade County 4,535 2,632 N/A Okaloosa County N/A 140 10 Orange County N/A N/A N/A Pasco County N/A 355 382 Pinellas County 3,712 4,128 6,162 Polk County N/A N/A N/A Seminole County N/A N/A N/A TOHO Water Authority N/A N/A N/A PI Group IT008f - City Short Name IT Department O&M Expenditures per Workstation Description The dollar amount of IT O&M (Operating and Maintenance) expenditures divided by the total of virtualized plus non-virtualized workstations. Formula it002/(it027+it028) City of Cape Coral $2,816.42 $3,268.99 $2,830.86 City of Coral Springs N/A $3,888.59 $2,824.64 City of Lakeland $7,038.88 $7,948.35 $9,480.70 City of Leesburg $4,476.47 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar $1,872.59 N/A N/A City of New Smyrna Beach $1,710.43 $1,128.46 $1,313.28 City of North Miami Beach N/A $2,278.11 N/A City of Ocala $2,923.01 $3,970.20 N/A City of Ormond Beach N/A N/A N/A City of Oviedo $2,584.22 $3,383.33 $3,969.42 November 2014 12-13

City of Pinellas Park $3,119.67 $4,442.95 $3,579.27 City of Plant City $2,000.29 $1,744.34 $1,410.25 City of Pompano Beach $3,685.51 $3,708.24 $3,261.24 City of Port Orange N/A N/A $3,606.97 City of Port St. Lucie N/A $2,080.90 $1,948.85 City of Tallahassee $4,355.78 $6,285.52 $6,171.17 City of Tamarac $3,286.95 $3,946.83 $3,902.80 City of Vero Beach N/A $1,804.01 $1,700.42 City of Winter Park $2,193.77 $2,217.86 $1,980.94 City of West Palm Beach $3,257.67 $3,284.58 $2,993.59 PI Group IT008f - County Short Name IT Department O&M Expenditures per Workstation Description The dollar amount of IT O&M (Operating and Maintenance) expenditures divided by the total of virtualized plus non-virtualized workstations. Formula it002/(it027+it028) Brevard County N/A $2,914.67 N/A Broward County $5,316.94 $5,249.87 $5,003.25 Charlotte County N/A N/A $2,422.01 Collier County $3,638.69 $3,099.06 $3,091.30 Hillsborough County $1,786.97 $1,676.62 $2,383.86 Marion County $1,756.78 $1,841.33 $1,676.62 Martin County $6,299.79 $6,051.82 $6,115.52 Miami-Dade County $6,777.09 $6,349.59 $5,433.55 Okaloosa County N/A $2,006.77 $2,016.91 Orange County N/A $2,315.50 $2,456.89 Pasco County N/A $5,101.90 $4,332.58 Pinellas County $7,749.20 $8,017.71 $4,201.03 November 2014 12-14

Polk County N/A $4,201.33 $3,879.46 Seminole County $4,330.22 $4,330.22 N/A TOHO Water Authority N/A N/A $10,423.04 PI Group IT010f - City Short Name Percentage of Organization's O&M Budget Attributable to the IT Department Description The IT Department O&M (Operating and Maintenance) expenditures as a percentage of the Organization's O&M expenditures. Formula (it002/it003)*100 City of Cape Coral 1.22% 1.33% 1.2% City of Coral Springs N/A 1.94% 1.96% City of Lakeland 2.33% 2.92% 3.61% City of Leesburg 1.22% N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 1.32% N/A N/A City of New Smyrna Beach 1.16% 1.19% 1.48% City of North Miami Beach N/A 1.46% N/A City of Ocala 19.93% N/A N/A City of Ormond Beach N/A N/A N/A City of Oviedo 1.38% 1.71% 2.03% City of Pinellas Park 2.25% 2.29% 1.95% City of Plant City 0.82% 0.95% 0.75% City of Pompano Beach 0.94% 1.14% 0.98% City of Port Orange N/A N/A 2.36% City of Port St. Lucie N/A 4.35% 4.16% City of Tallahassee 2.47% 2.65% 2.57% City of Tamarac 1.72% 2.06% 1.54% City of Vero Beach N/A 0.6% 0.58% November 2014 12-15

City of Winter Park 1.22% 1.3% 1.11% City of West Palm Beach 2.77% 2.49% 2.59% PI Group IT010f - County Short Name Percentage of Organization's O&M Budget Attributable to the IT Department Description The IT Department O&M (Operating and Maintenance) expenditures as a percentage of the Organization's O&M expenditures. Formula (it002/it003)*100 Brevard County N/A 1.83% N/A Broward County 0.62% 0.99% 0.97% Charlotte County N/A N/A 1.12% Collier County 1.54% 1.54% 1.41% Hillsborough County 0.53% 0.51% 2.09% Marion County 1.6% 1.81% 1.43% Martin County 2.03% 1.97% 1.92% Miami-Dade County 3.35% N/A N/A Okaloosa County N/A 0.66% 0.65% Orange County 1.34% 1.42% 1.35% Pasco County N/A 1.35% 1.21% Pinellas County 2.13% 1.86% 2.05% Polk County N/A 2.04% 2.02% Seminole County 3.11% 2.89% N/A TOHO Water Authority N/A N/A 2.76% November 2014 12-16

PI Group IT012f - City Short Name Percentage of FTEs in the Organization's IT Service Population that are attributable to the IT Department Description The number of IT FTEs available to support organizational FTEs. "Organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. This number is then divided by the number of IT Department FTEs. Formula (it004/it005)*100 City of Cape Coral 1.62% 1.6% 1.52% City of Coral Springs N/A 2.14% 2.09% City of Lakeland 3.29% 3.37% 3.48% City of Leesburg 2.67% N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 1.59% N/A N/A City of New Smyrna Beach 0.94% 0.91% 0.91% City of North Miami Beach N/A 2.09% N/A City of Ocala 2.51% 3.19% 2.82% City of Ormond Beach N/A N/A N/A City of Oviedo 1.9% 2.14% 1.45% City of Pinellas Park 2.3% 2.41% 2.75% City of Plant City 1.47% 1.35% 1.22% City of Pompano Beach 1.26% 1.26% 1.27% City of Port Orange N/A N/A 2.8% City of Port St. Lucie N/A 1.66% 1.96% City of Tallahassee 3.1% 3.04% 2.95% City of Tamarac 1.96% 1.91% 2.02% City of Vero Beach N/A 2.28% 2.28% City of Winter Park 1.43% 1.3% 1.34% City of West Palm Beach 2.25% 2.29% 2.2% November 2014 12-17

PI Group IT012f - County Short Name Percentage of FTEs in the Organization's IT Service Population that are attributable to the IT Department Description The number of IT FTEs available to support organizational FTEs. "Organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. This number is then divided by the number of IT Department FTEs. Formula (it004/it005)*100 Brevard County N/A 1.93% N/A Broward County 2.77% 2.49% 2.33% Charlotte County N/A N/A 1.63% Collier County 2.33% 2.26% 2.33% Hillsborough County 1.68% 1.68% 1.79% Marion County 1.46% 1.46% 1.47% Martin County 1.7% 1.7% 1.7% Miami-Dade County 2% 2.21% 1.88% Okaloosa County N/A 2.26% 2.36% Orange County 2.09% 1.92% 2% Pasco County N/A 1.52% N/A Pinellas County 5.95% N/A 2.63% Polk County N/A 2.96% 2.96% Seminole County 1.37% 1.44% 1.44% TOHO Water Authority 3.48% 4.08% 4.74% November 2014 12-18

PI Group IT014f - City Short Name Percentage of Internal Survey Respondents Rating IT Department Customer Satisfaction as "Good" or "Excellent" for the Past Year Description Percentage of Internal Survey Respondents Rating IT Department Customer Satisfaction as "Good" or "Excellent" Formula (it007/it006)*100 City of Cape Coral 88.46% 81.36% 98.49% City of Coral Springs N/A 90.08% 88.57% City of Lakeland N/A N/A N/A City of Leesburg N/A N/A N/A City of Lake Worth N/A N/A N/A City of Miramar N/A N/A N/A City of New Smyrna Beach N/A N/A N/A City of North Miami Beach N/A N/A N/A City of Ocala 84.92% 96.26% 96.98% City of Ormond Beach N/A N/A N/A City of Oviedo N/A N/A N/A City of Pinellas Park N/A N/A DIV/0 City of Plant City N/A N/A N/A City of Pompano Beach N/A N/A N/A City of Port Orange N/A N/A N/A City of Port St. Lucie N/A 98.28% 98.15% City of Tallahassee 34.75% 100% 97.44% City of Tamarac 89.36% 95.24% N/A City of Vero Beach N/A 98.36% 98.86% City of Winter Park 92.59% N/A N/A City of West Palm Beach 35.48% 54.25% 5.23% November 2014 12-19

PI Group IT014f - County Short Name Percentage of Internal Survey Respondents Rating IT Department Customer Satisfaction as "Good" or "Excellent" for the Past Year Description Percentage of Internal Survey Respondents Rating IT Department Customer Satisfaction as "Good" or "Excellent" Formula (it007/it006)*100 Brevard County N/A 81.45% N/A Broward County 96.36% 96.84% 97.47% Charlotte County N/A N/A 87.57% Collier County N/A N/A N/A Hillsborough County 27.73% 81.93% 99.14% Marion County 97.75% 97.88% 97.89% Martin County 95% 96% 95% Miami-Dade County 11.59% 86.35% N/A Okaloosa County N/A 17.14% 83.33% Orange County N/A N/A N/A Pasco County N/A 73.81% 63.88% Pinellas County 14.92% 96.88% 98.7% Polk County N/A N/A N/A Seminole County N/A N/A N/A TOHO Water Authority N/A N/A N/A PI Group IT021 - City Short Name The Organization has one IT Department Description At the end of the fiscal year that ended last September, the organization had one primary IT Department. An "IT Department" is defined as the organizational aggregation (department, division or unit) of employees and contract workers whose primary responsibilities include some combination of the following: the design, management and support of the organization's computer-based business tools and network (e.g. fixed and mobile computers, software applications, databases, system security, telephones, radios, A/V broadcast systems, etc.). NOTE: If IT responsibilities are distributed among various departments, please answer 'No'. City of Cape Coral Yes Yes Yes November 2014 12-20

City of Coral Springs N/A Yes Yes City of Lakeland Yes Yes Yes City of Leesburg Yes N/A N/A City of Lake Worth N/A N/A N/A City of Miramar Yes N/A N/A City of New Smyrna Beach Yes Yes Yes City of North Miami Beach N/A No N/A City of Ocala Yes Yes Yes City of Ormond Beach N/A N/A N/A City of Oviedo Yes Yes Yes City of Pinellas Park Yes Yes Yes City of Plant City Yes Yes Yes City of Pompano Beach Yes Yes Yes City of Port Orange N/A N/A Yes City of Port St. Lucie N/A Yes Yes City of Tallahassee Yes Yes Yes City of Tamarac Yes Yes Yes City of Vero Beach N/A Yes Yes City of Winter Park Yes Yes Yes City of West Palm Beach Yes Yes Yes The Police Department has a single "Police Systems Analyst" position that supports sensitive Police specific systems within their department, however the City of Vero Beach I.T. Division provides support for the Police Department's administrative file servers, internet access, email, software distribution, and workstation needs. For the basis of this survey we have excluded I.T. equipment that is NOT supported or maintained by the City of Vero Beach I.T. Division. November 2014 12-21

PI Group IT021 - County Short Name The Organization has one IT Department Description At the end of the fiscal year that ended last September, the organization had one primary IT Department. An "IT Department" is defined as the organizational aggregation (department, division or unit) of employees and contract workers whose primary responsibilities include some combination of the following: the design, management and support of the organization's computer-based business tools and network (e.g. fixed and mobile computers, software applications, databases, system security, telephones, radios, A/V broadcast systems, etc.). NOTE: If IT responsibilities are distributed among various departments, please answer 'No'. Brevard County N/A Yes N/A Broward County N/A No No Charlotte County N/A N/A Yes Collier County Yes Yes Yes Hillsborough County Yes Yes Yes Marion County Yes Yes Yes Martin County Yes Yes Yes Miami-Dade County Yes Yes Yes Okaloosa County N/A No No Orange County Yes Yes Yes Pasco County N/A Yes Yes Pinellas County Yes Yes Yes Polk County N/A Yes Yes Seminole County Yes Yes Yes TOHO Water Authority Yes Yes Yes November 2014 12-22

PI Group IT022 - City Short Name IT Service Population Description At the end of the fiscal year that ended last September, in addition to general government administration and service functions, an organization may include discretionary entities such as an agency, authority, division or department that have a specific public function. From the list below, identify the additional entities that your organization's IT Department supports for the current data collection cycle (Note: Answer 'yes' if you support any of the departments listed and list the departments in the note section): Airport Cable TV Broadcasting Cemetery Civic Center Convention Center Electric Utility Fire Department Golf Course Marina Police Department Port Authority Radio Communications Water Utility NOTE: If other, please identify. City of Cape Coral Yes Yes Yes City of Coral Springs N/A Yes Yes City of Lakeland Yes Yes Yes City of Leesburg Yes N/A N/A City of Lake Worth N/A N/A N/A City of Miramar Yes N/A N/A City of New Smyrna Beach Yes N/A N/A City of North Miami Beach N/A Yes N/A City of Ocala Yes Yes Yes City of Ormond Beach N/A N/A N/A City of Oviedo Yes Yes Yes City of Pinellas Park N/A Yes N/A City of Plant City Yes Yes Yes Cemetery, Fire Department, Water Utilities City of Pompano Beach Yes Yes Yes Cemetery, Civic Center, Fire Department, Golf Course, Radio Communications, Water Utility City of Port Orange N/A N/A Yes Cable TV Broadcast, Fire Departments, Golf Course, Police Department & Water Utility City of Port St. Lucie N/A Yes Yes City of Tallahassee Yes Yes Yes City of Tamarac Yes Yes Yes Town of Southwest Ranches Police Department, Public Works, Finance, OMB, City Manager, Parks and Recreation, Utilities, HR/ Risk Management, Planning, Building, Utility Finance, City Clerk, Communications, Legal, Community Services (these are all departments within our organization. We do not provide outside IT Services. City of Vero Beach N/A Yes Yes Airport, Police, Electric Utility, Water & Sewer Utility, Marina, Solid Waste, Recreation City of Winter Park Yes Yes Yes City of West Palm Beach Yes Yes Yes November 2014 12-23

PI Group IT022 - County Short Name IT Service Population Description At the end of the fiscal year that ended last September, in addition to general government administration and service functions, an organization may include discretionary entities such as an agency, authority, division or department that have a specific public function. From the list below, identify the additional entities that your organization's IT Department supports for the current data collection cycle (Note: Answer 'yes' if you support any of the departments listed and list the departments in the note section): Airport Cable TV Broadcasting Cemetery Civic Center Convention Center Electric Utility Fire Department Golf Course Marina Police Department Port Authority Radio Communications Water Utility NOTE: If other, please identify. Brevard County N/A Yes N/A Broward County Yes Yes Yes Charlotte County N/A N/A Yes Collier County Yes Yes Yes Hillsborough County Yes Yes Yes Marion County Yes Yes Yes Martin County Yes Yes Yes Miami-Dade County Yes No No Okaloosa County N/A Yes Yes Convention, center fire rescue, Sheriff, Water utility, Clerk of Court, Court Admin, State Atty,, Public Defender, Property Appraiser, Tax Collector, Jail, Health Support County Administration, Fire Department, Water Utility, County Attorney, Law Library, Soil & Water Conservation Board Orange County Yes Yes Yes Support Fire, Convention Center, Radio Communications, Utilities Pasco County N/A Yes Yes Pinellas County Yes Yes Yes Polk County N/A N/A N/A Seminole County Yes Yes Yes TOHO Water Authority No No No PI Group IT024 - City Short Name Total Number of Non-employee FTEs Attributable to the IT Department for the Past Year Description For the fiscal year that ended last September, the total number of hours worked by non-advisory consultants (e.g., programmers or technical staff) and interns, divided by 2,080 hours. November 2014 12-24

City of Cape Coral 0 0 0 City of Coral Springs N/A N/A N/A City of Lakeland 2 4 6 City of Leesburg 0 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar N/A N/A N/A City of New Smyrna Beach N/A 0 1 City of North Miami Beach N/A 2 N/A City of Ocala 0 0 0.89 City of Ormond Beach N/A N/A N/A City of Oviedo 0 0 0 City of Pinellas Park 0 0 0 City of Plant City 0 0 0 City of Pompano Beach 0 0 0 City of Port Orange N/A N/A 0 City of Port St. Lucie N/A 0 0 City of Tallahassee 4.25 2.75 1.78 City of Tamarac 0 0.03 0.08 City of Vero Beach N/A 0 0 City of Winter Park 0 0 0 City of West Palm Beach 1.25 1.25 2 PI Group IT024 - County Short Name Total Number of Non-employee FTEs Attributable to the IT Department for the Past Year Description For the fiscal year that ended last September, the total number of hours worked by non-advisory consultants (e.g., programmers or technical staff) and interns, divided by 2,080 hours. Brevard County N/A 0 N/A Broward County 0 0 0 November 2014 12-25

Charlotte County N/A N/A N/A Collier County 0.98 1 1 Hillsborough County 0 0 0 Marion County 0 0 0 Martin County 2.6 2.6 2.6 Miami-Dade County 24 26 10 Okaloosa County N/A 0 0 Orange County 40 45 46 Pasco County N/A 0.42 0.25 Pinellas County N/A N/A N/A Polk County N/A N/A N/A Seminole County 0 0 0 TOHO Water Authority N/A N/A 6 PI Group IT027 - City Short Name Total Number of Non-Virtualized Workstations Supported by the IT Department Description For the fiscal year that ended last September, the total number of non-virtualized workstations for which the IT Department is solely responsible. A Non-Virtualized Workstation is defined as a fully functional, physical workstation (i.e., desktops, laptops, mobile data terminals and hand-held devices) that does not solely require the support of networked servers to support its basic functionality; that is leased or owned by the organization and/or personally-owned by individuals, but approved for network access by the organization and supported by the IT Department. (Note: A computer used as a server is not considered to be a workstation.) City of Cape Coral 1,186 1,186 1,350 City of Coral Springs N/A 691 961 City of Lakeland 1,648 1,697 1,754 City of Leesburg 399 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 849 N/A N/A City of New Smyrna Beach 214 300 350 In previous year reporting not all devices were taken into account. We are now including November 2014 12-26

City of North Miami Beach N/A 375 N/A City of Ocala 760 628 590 City of Ormond Beach N/A N/A N/A City of Oviedo 288 288 200 City of Pinellas Park 389 231 238 City of Plant City 193 213 222 City of Pompano Beach 503 503 544 City of Port Orange N/A N/A 442 City of Port St. Lucie N/A 850 900 City of Tallahassee 4,000 2,493 2,621 City of Tamarac 389 382 380 City of Vero Beach N/A 370 372 City of Winter Park 550 550 550 City of West Palm Beach 1,650 1,445 1,595 Windows tablets, police MDT's and non-domain member workstations managed by NSB IT (i.e., computer labs at community center, public terminal at golf course) Increase is due to further consolidation of common enterprise services from Elected Officials and Constitutionals to Business Technology Services. PI Group IT027 - County Short Name Total Number of Non-Virtualized Workstations Supported by the IT Department Description For the fiscal year that ended last September, the total number of non-virtualized workstations for which the IT Department is solely responsible. A Non-Virtualized Workstation is defined as a fully functional, physical workstation (i.e., desktops, laptops, mobile data terminals and hand-held devices) that does not solely require the support of networked servers to support its basic functionality; that is leased or owned by the organization and/or personally-owned by individuals, but approved for network access by the organization and supported by the IT Department. (Note: A computer used as a server is not considered to be a workstation.) Brevard County N/A 2,016 N/A Broward County 3,681 3,681 3,750 Charlotte County N/A N/A 1,422 Collier County 1,569 1,789 1,686 November 2014 12-27

Hillsborough County 4,587 4,564 6,635 Marion County 1,475 1,583 1,432 Martin County 989 1,003 1,061 Miami-Dade County 17,545 17,027 21,070 Okaloosa County N/A 860 825 Orange County 5,533 5,600 5,800 Pasco County N/A 1,066 1,192 Pinellas County 2,947 2,894 4,964 Polk County N/A 1,600 1,687 Seminole County 1,400 1,400 1,400 TOHO Water Authority N/A 300 185 Average of the trackit numbers in Feb 2013 and September 2013 (1502 and 1371 respectively) Increases are due to further consolidation of common enterprise services from Elected Officials and Constitutionals to Business Technology Services. PI Group IT028 - City Short Name Total Number of Virtualized Workstations Supported by the IT Department Description For the fiscal year that ended last September, the total number of virtualized workstations for which the IT Department is solely responsible. Note: A Virtualized Workstation is defined as any networked device designed to function as a thin client with limited processing capabilities and computing power that is dependent upon a shared server to provide applications, programs and storage that might otherwise have been on the device. (Note: A computer used as a server is not considered to be a workstation.) City of Cape Coral 50 20 0 City of Coral Springs N/A 0 0 City of Lakeland 0 0 0 City of Leesburg 0 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 0 N/A N/A City of New Smyrna Beach 0 0 0 City of North Miami Beach N/A 2 N/A City of Ocala 0 0 50 November 2014 12-28

City of Ormond Beach N/A N/A N/A City of Oviedo 37 37 65 City of Pinellas Park 191 189 215 More work stations were virtualized. City of Plant City 0 0 0 City of Pompano Beach 0 0 0 City of Port Orange N/A N/A 0 City of Port St. Lucie N/A 50 50 City of Tallahassee 120 207 250 City of Tamarac 0 0 0 City of Vero Beach N/A 0 0 City of Winter Park 0 0 0 City of West Palm Beach 250 355 571 PI Group IT028 - County Short Name Total Number of Virtualized Workstations Supported by the IT Department Description For the fiscal year that ended last September, the total number of virtualized workstations for which the IT Department is solely responsible. Note: A Virtualized Workstation is defined as any networked device designed to function as a thin client with limited processing capabilities and computing power that is dependent upon a shared server to provide applications, programs and storage that might otherwise have been on the device. (Note: A computer used as a server is not considered to be a workstation.) Brevard County N/A 4 N/A Broward County 176 176 450 Charlotte County N/A N/A 138 Collier County 0 0 5 Hillsborough County 0 78 972 Marion County 0 0 0 Martin County 71 71 71 Miami-Dade County 850 1,879 2,572 Major County-Wide Initiative during 2013 changed the number of workstations supported by IT November 2014 12-29

Okaloosa County N/A 0 6 Orange County 46 50 50 Pasco County N/A 271 258 Pinellas County 13 13 15 Polk County N/A 0 7 Seminole County 0 0 0 TOHO Water Authority N/A 12 5 PI Group IT029 - City Short Name Total Number of Non-Virtualized Servers Supported by the IT Department Description For the fiscal year that ended last September, the total number of non-virtualized servers for which the IT Department is solely responsible. A non-virtualized server is defined as a computer program that provides services to other computer programs within the same computer or to other computers that access the server through a network. City of Cape Coral 132 110 64 City of Coral Springs N/A 48 66 City of Lakeland 126 83 111 City of Leesburg 34 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 85 N/A N/A City of New Smyrna Beach 4 12 32 We have 32 physical servers, including NAS and SAN devices. City of North Miami Beach N/A 33 N/A City of Ocala 25 23 30 City of Ormond Beach N/A N/A N/A City of Oviedo 24 24 23 City of Pinellas Park 45 38 48 City of Plant City 20 23 24 City of Pompano Beach 40 44 34 City of Port Orange N/A N/A 23 November 2014 12-30

City of Port St. Lucie N/A 40 40 City of Tallahassee 200 64 53 City of Tamarac 21 13 18 City of Vero Beach N/A 16 16 Total # of "Physical" servers (Not virtualized) City of Winter Park 12 12 8 City of West Palm Beach 65 26 67 PI Group IT029 - County Short Name Total Number of Non-Virtualized Servers Supported by the IT Department Description For the fiscal year that ended last September, the total number of non-virtualized servers for which the IT Department is solely responsible. A non-virtualized server is defined as a computer program that provides services to other computer programs within the same computer or to other computers that access the server through a network. Brevard County N/A 87 N/A Broward County 155 155 120 Charlotte County N/A N/A 6 Collier County 46 50 37 Hillsborough County 319 233 338 Marion County 44 66 46 Martin County 112 111 111 Major County-Wide Initiative during 2013 changed the number of workstations supported by IT Miami-Dade County 527 1,203 535 Due to server consolidation, an incorrect number was provided last year. Okaloosa County N/A 68 76 Orange County 500 500 500 Pasco County N/A 95 77 Pinellas County 519 493 603 Polk County N/A 115 87 Seminole County 108 87 87 Attributable increase was due to capital software projects - Major ERP initiative and Criminal Justice Initiative which moved computing from legacy mainframe to server platforms. TOHO Water Authority N/A 28 3 Our goal for fiscal years 2012-2014 was to virtualize all our servers and deploy VMWare November 2014 12-31

within datacenter. The only three (3) remaining servers are used for testing purposes. Virtualization enables us to run multiple operating systems, reducing down time and consolidation of servers. PI Group IT030 - City Short Name Total Number of Virtualized Servers Supported by the IT Department Description For the fiscal year that ended last October, the total number of virtualized servers for which the IT Department is solely responsible. A Virtualized Server is defined as a computer equipped with software that allows its logical processors to be partitioned to support multiple operating systems, programs or applications that might otherwise have required separate servers. City of Cape Coral 120 130 101 City of Coral Springs N/A 55 112 City of Lakeland 123 162 183 City of Leesburg 52 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 21 N/A N/A City of New Smyrna Beach 5 3 44 City of North Miami Beach N/A 6 N/A City of Ocala 99 119 130 City of Ormond Beach N/A N/A N/A City of Oviedo 26 26 17 City of Pinellas Park 12 23 28 City of Plant City 33 37 38 City of Pompano Beach 1 1 31 City of Port Orange N/A N/A 63 City of Port St. Lucie N/A 50 60 City of Tallahassee 360 271 303 City of Tamarac 60 82 105 Previous year report was not accurate. They were counting only the physical servers running the VMs, not the VMs themself. We have 44 total VMs managed. 10 of these are in an old RCC environment. November 2014 12-32

City of Vero Beach N/A 9 9 Total # of "Virtual" servers (Running within a virtual environment) City of Winter Park 53 55 71 City of West Palm Beach 128 142 168 PI Group IT030 - County Short Name Total Number of Virtualized Servers Supported by the IT Department Description For the fiscal year that ended last October, the total number of virtualized servers for which the IT Department is solely responsible. A Virtualized Server is defined as a computer equipped with software that allows its logical processors to be partitioned to support multiple operating systems, programs or applications that might otherwise have required separate servers. Brevard County N/A 99 N/A Broward County 339 339 502 Charlotte County N/A N/A 11 Collier County 116 109 105 Hillsborough County 221 185 298 Marion County 40 73 73 Martin County 260 240 240 Miami-Dade County 330 668 612 Okaloosa County N/A 9 19 Orange County 295 300 350 Pasco County N/A 6 7 Pinellas County 369 459 620 Polk County N/A 111 117 Seminole County 129 142 142 TOHO Water Authority N/A 55 75 Attributable increase do to change in strategic direction and architecture of infrastructure service delivery; moving to VM architecture over traditional physical server architecture. November 2014 12-33

PI Group IT031 - City Short Name Is Server Support Outsourced? Description At the end of the fiscal year that ended last September, was your organization outsourcing the support for any of the organizations' servers? Outsourcing is the contractual transfer of the operational performance of a defined business function from a client to a party external to the client s organization, at a pre-determined and agreed upon level of service, for a specified period of time, for a fee. The outsourcing transaction may include the transfer of assets and resources from the client to the contracted party; and may be executed either on-site or off-site. City of Cape Coral No No No City of Coral Springs N/A No No City of Lakeland No No No City of Leesburg No N/A N/A City of Lake Worth N/A N/A N/A City of Miramar No N/A N/A City of New Smyrna Beach N/A No No City of North Miami Beach N/A No N/A City of Ocala No No No City of Ormond Beach N/A N/A N/A City of Oviedo No Yes Yes City of Pinellas Park No No No City of Plant City No No No City of Pompano Beach No No No City of Port Orange N/A N/A No City of Port St. Lucie N/A No No City of Tallahassee No No No City of Tamarac No No No City of Vero Beach N/A No No City of Winter Park No No No City of West Palm Beach No No No November 2014 12-34

PI Group IT031 - County Short Name Is Server Support Outsourced? Description At the end of the fiscal year that ended last September, was your organization outsourcing the support for any of the organizations' servers? Outsourcing is the contractual transfer of the operational performance of a defined business function from a client to a party external to the client s organization, at a pre-determined and agreed upon level of service, for a specified period of time, for a fee. The outsourcing transaction may include the transfer of assets and resources from the client to the contracted party; and may be executed either on-site or off-site. Brevard County N/A No N/A Broward County No No No Charlotte County N/A N/A No Collier County No No No Hillsborough County No No No Marion County No No No Martin County No No No Miami-Dade County No No No Okaloosa County N/A No No Orange County No No No Pasco County N/A No No Pinellas County No No No Polk County N/A No No Seminole County No No No TOHO Water Authority No No Yes November 2014 12-35

PI Group IT033f - City Short Name IT Department O&M Expenditures per Organization FTE in the IT Service Population Description The total IT Department O&M (Operating and Maintenance) expenditures divided by the total number of the organization's IT Service Population. "Organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified above whose technology needs are supported by the IT Department; based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. Formula it002 / it005 City of Cape Coral $2,342.59 $2,619.54 $2,525.88 City of Coral Springs N/A $2,818.35 $2,804.80 City of Lakeland $4,894.55 $5,744.62 $7,046.25 City of Leesburg $4,153.75 N/A N/A City of Lake Worth N/A N/A N/A City of Miramar $1,685.93 N/A N/A City of New Smyrna Beach $1,710.43 $1,531.84 $2,079.86 City of North Miami Beach N/A $2,992.50 N/A City of Ocala $3,276.53 $4,677.83 N/A City of Ormond Beach N/A N/A N/A City of Oviedo $2,657.82 $3,929.32 $3,040.16 City of Pinellas Park $3,777.48 $4,083.24 $3,710.32 City of Plant City $1,092.50 $1,254.32 $955.84 City of Pompano Beach $2,600.01 $2,619.72 $2,495.24 City of Port Orange N/A N/A $4,056.70 City of Port St. Lucie N/A $1,941.74 $1,912.61 City of Tallahassee $6,607.44 $6,059.78 $6,303.84 City of Tamarac $3,338.45 $3,846.15 $3,738.51 City of Vero Beach N/A $2,309.63 $2,188.78 City of Winter Park $2,298.24 $2,110.42 $1,939.27 City of West Palm Beach $4,156.03 $4,045.88 $4,523.91 November 2014 12-36

PI Group IT033f - County Short Name IT Department O&M Expenditures per Organization FTE in the IT Service Population Description The total IT Department O&M (Operating and Maintenance) expenditures divided by the total number of the organization's IT Service Population. "Organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified above whose technology needs are supported by the IT Department; based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. Formula it002 / it005 Brevard County N/A $2,914.67 N/A Broward County $3,734.05 $3,130.12 $3,215.06 Charlotte County N/A N/A $2,050.10 Collier County $3,512.43 $3,319.89 $3,210.93 Hillsborough County $1,654.25 $1,576.76 $3,909.87 Marion County $1,715.72 $1,931.38 $1,601.68 Martin County $3,338.89 $3,249.83 $3,461.39 Miami-Dade County $4,509.64 $4,529.16 $4,545.00 Okaloosa County N/A $1,952.28 $1,978.81 Orange County $1,870.70 $1,686.12 $1,856.23 Pasco County N/A $1,793.94 N/A Pinellas County $8,866.50 N/A $3,785.87 Polk County N/A $3,434.91 $3,358.10 Seminole County $2,185.40 $2,185.40 N/A TOHO Water Authority N/A N/A $7,827.58 November 2014 12-37

PI Group IT043f - City Short Name Percentage of Non-Virtualized Workstations Supported by the IT Department Description The percentage of workstations that were functioning as virtualized devices. Formula it027 / (it027 + it028)*100 City of Cape Coral 95.96% 98.34% 100% City of Coral Springs N/A 100% 100% City of Lakeland 100% 100% 100% City of Leesburg 100% N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 100% N/A N/A City of New Smyrna Beach 100% 100% 100% City of North Miami Beach N/A 99.47% N/A City of Ocala 100% 100% 92.19% City of Ormond Beach N/A N/A N/A City of Oviedo 88.62% 88.62% 75.47% City of Pinellas Park 67.07% 55% 52.54% City of Plant City 100% 100% 100% City of Pompano Beach 100% 100% 100% City of Port Orange N/A N/A 100% City of Port St. Lucie N/A 94.44% 94.74% City of Tallahassee 97.09% 92.33% 91.29% City of Tamarac 100% 100% 100% City of Vero Beach N/A 100% 100% City of Winter Park 100% 100% 100% City of West Palm Beach 86.84% 80.28% 73.64% November 2014 12-38

PI Group IT043f - County Short Name Percentage of Non-Virtualized Workstations Supported by the IT Department Description The percentage of workstations that were functioning as virtualized devices. Formula it027 / (it027 + it028)*100 Brevard County N/A 99.8% N/A Broward County 95.44% 95.44% 89.29% Charlotte County N/A N/A 91.15% Collier County 100% 100% 99.7% Hillsborough County 100% 98.32% 87.22% Marion County 100% 100% 100% Martin County 93.3% 93.39% 93.73% Miami-Dade County 95.38% 90.06% 89.12% Okaloosa County N/A 100% 99.28% Orange County 99.18% 99.12% 99.15% Pasco County N/A 79.73% 82.21% Pinellas County 99.56% 99.55% 99.7% Polk County N/A 100% 99.59% Seminole County 100% 100% 100% TOHO Water Authority N/A 96.15% 97.37% PI Group IT045 - City Short Name The IT Department has Responsibility for Telephony Description The organization's employees who have administrative and technical responsibility for telephone hardware, software and services are structurally and financially part of the IT Department. City of Cape Coral Yes Yes Yes City of Coral Springs N/A Yes Yes City of Lakeland Yes Yes Yes November 2014 12-39

City of Leesburg Yes N/A N/A City of Lake Worth N/A N/A N/A City of Miramar Yes N/A N/A City of New Smyrna Beach Yes Yes Yes City of North Miami Beach N/A Yes N/A City of Ocala No No No City of Ormond Beach N/A N/A N/A City of Oviedo Yes Yes Yes City of Pinellas Park Yes Yes Yes City of Plant City Yes Yes Yes City of Pompano Beach Yes Yes Yes City of Port Orange N/A N/A Yes City of Port St. Lucie N/A No No City of Tallahassee Yes Yes Yes City of Tamarac Yes Yes Yes City of Vero Beach N/A Yes Yes City of Winter Park Yes Yes Yes City of West Palm Beach Yes Yes Yes PI Group IT045 - County Short Name The IT Department has Responsibility for Telephony Description The organization's employees who have administrative and technical responsibility for telephone hardware, software and services are structurally and financially part of the IT Department. Brevard County N/A Yes N/A Broward County Yes Yes Yes Charlotte County N/A N/A Yes Collier County Yes Yes Yes Hillsborough County Yes Yes Yes November 2014 12-40

Marion County Yes Yes Yes Martin County Yes Yes Yes Miami-Dade County Yes Yes Yes Okaloosa County N/A Yes Yes Orange County Yes Yes Yes Pasco County N/A Yes Yes Pinellas County Yes Yes Yes Polk County N/A Yes Yes Seminole County Yes Yes Yes TOHO Water Authority Yes Yes Yes PI Group IT048 - City Short Name The Organization has an IT Disaster Recovery Plan Description The organization is currently following a documented plan that has been accepted by the organization's senior management. This definition does not include the organization's Continuity of Operations Plan (COOP). City of Cape Coral Yes Yes Yes City of Coral Springs N/A Yes Yes City of Lakeland Yes Yes Yes City of Leesburg Yes N/A N/A City of Lake Worth N/A N/A N/A City of Miramar Yes N/A N/A City of New Smyrna Beach No Yes Yes City of North Miami Beach N/A No N/A City of Ocala Yes Yes Yes City of Ormond Beach N/A N/A N/A City of Oviedo No No No City of Pinellas Park Yes Yes Yes City of Plant City No No Yes November 2014 12-41

City of Pompano Beach Yes Yes Yes City of Port Orange N/A N/A No City of Port St. Lucie N/A No No City of Tallahassee Yes Yes Yes City of Tamarac Yes Yes Yes City of Vero Beach N/A Yes Yes City of Winter Park No No Yes City of West Palm Beach Yes Yes Yes PI Group IT048 - County Short Name The Organization has an IT Disaster Recovery Plan Description The organization is currently following a documented plan that has been accepted by the organization's senior management. This definition does not include the organization's Continuity of Operations Plan (COOP). Brevard County N/A Yes N/A Broward County Yes Yes Yes Charlotte County N/A N/A No Collier County No No No Hillsborough County Yes Yes Yes Marion County Yes Yes Yes Martin County Yes Yes Yes Miami-Dade County Yes Yes Yes Okaloosa County N/A Yes Yes Orange County Yes Yes Yes Pasco County N/A No No Pinellas County Yes Yes Yes Polk County N/A Yes Yes Seminole County No No No TOHO Water Authority Yes Yes No November 2014 12-42

PI Group IT049 - City Short Name The Organization has a Functioning IT Governance Council Description The organization is currently following a documented charter or plan and set of processes that have been accepted by the organization's senior management. The governance body is largely made up of non-it employees, formally meets 3 or more times per year and shares the minutes of each meeting. City of Cape Coral Yes Yes Yes City of Coral Springs N/A Yes Yes City of Lakeland No No No City of Leesburg No N/A N/A City of Lake Worth N/A N/A N/A City of Miramar No N/A N/A City of New Smyrna Beach No No No City of North Miami Beach N/A No N/A City of Ocala Yes Yes Yes City of Ormond Beach N/A N/A N/A City of Oviedo No No No City of Pinellas Park No No No City of Plant City No No No City of Pompano Beach No No No City of Port Orange N/A N/A No City of Port St. Lucie N/A No No City of Tallahassee No No No City of Tamarac No No No City of Vero Beach N/A No No City of Winter Park Yes Yes Yes City of West Palm Beach Yes Yes Yes November 2014 12-43

PI Group IT049 - County Short Name The Organization has a Functioning IT Governance Council Description The organization is currently following a documented charter or plan and set of processes that have been accepted by the organization's senior management. The governance body is largely made up of non-it employees, formally meets 3 or more times per year and shares the minutes of each meeting. Brevard County N/A Yes N/A Broward County Yes Yes Yes Charlotte County N/A N/A No Collier County Yes Yes Yes Hillsborough County No No No Marion County No No No Martin County No No No Miami-Dade County Yes Yes Yes Okaloosa County N/A No No Orange County No No No Pasco County N/A Yes Yes Pinellas County Yes Yes Yes Polk County N/A No No Seminole County No No No TOHO Water Authority Yes Yes Yes PI Group IT051f - City Short Name Percentage of Non-Virtualized Servers Supported by the IT Department Description The percentage of the total number of installed servers that were functioning as non virtualized servers. Formula it029/( it029 + it030) * 100 City of Cape Coral 52.38% 45.83% 38.79% City of Coral Springs N/A 46.6% 37.08% City of Lakeland 50.6% 33.88% 37.76% November 2014 12-44

City of Leesburg 39.54% N/A N/A City of Lake Worth N/A N/A N/A City of Miramar 80.19% N/A N/A City of New Smyrna Beach 44.44% 80% 42.11% City of North Miami Beach N/A 84.62% N/A City of Ocala 20.16% 16.2% 18.75% City of Ormond Beach N/A N/A N/A City of Oviedo 48% 48% 57.5% City of Pinellas Park 78.95% 62.3% 63.16% City of Plant City 37.74% 38.33% 38.71% City of Pompano Beach 97.56% 97.78% 52.31% City of Port Orange N/A N/A 26.74% City of Port St. Lucie N/A 44.44% 40% City of Tallahassee 35.71% 19.1% 14.89% City of Tamarac 25.93% 13.68% 14.63% City of Vero Beach N/A 64% 64% City of Winter Park 18.46% 17.91% 10.13% City of West Palm Beach 33.68% 15.48% 28.51% PI Group IT051f - County Short Name Percentage of Non-Virtualized Servers Supported by the IT Department Description The percentage of the total number of installed servers that were functioning as non virtualized servers. Formula it029/( it029 + it030) * 100 Brevard County N/A 46.77% N/A Broward County 31.38% 31.38% 19.29% Charlotte County N/A N/A 35.29% Collier County 28.4% 31.45% 26.06% Hillsborough County 59.07% 55.74% 53.15% November 2014 12-45

Marion County 52.38% 47.48% 38.66% Martin County 30.11% 31.62% 31.62% Miami-Dade County 61.49% 64.3% 46.64% Okaloosa County N/A 88.31% 80% Orange County 62.89% 62.5% 58.82% Pasco County N/A 94.06% 91.67% Pinellas County 58.45% 51.79% 49.31% Polk County N/A 50.89% 42.65% Seminole County 45.57% 37.99% 37.99% TOHO Water Authority N/A 33.74% 3.85% November 2014 12-46

CI.IT008F IT DEPARTMENT O&M EXPENDITURES PER WORKSTATION November 2014 12-47

CO.IT008F IT DEPARTMENT O&M EXPENDITURES PER WORKSTATION November 2014 12-48

CI.IT010F PERCENTAGE OF ORGANIZATION S O&M BUDGET ATTRIBUTABLE TO THE IT DEPARTMENT November 2014 12-49

CO.IT010F PERCENTAGE OF ORGANIZATION S O&M BUDGET ATTRIBUTABLE TO THE IT DEPARTMENT November 2014 12-50

CI.IT033F IT DEPARTMENT O&M EXPENDITURES PER ORGANIZATION FTE IN THE IT SERVICE POPULATION November 2014 12-51

CO.IT033F IT DEPARTMENT O&M EXPENDITURES PER ORGANIZATION FTE IN THE IT SERVICE POPULATION November 2014 12-52